2017 Subaru Outback complaints

> THE AUTO IN THIS COMPLAINT IS EQUIPPED WITH SUBARU'S "EYESIGHT" DRIVER ASSIST TECHNOLOGY. > JUNE 18, 2018 - DRIVING ON DIVIDED INTERSTATE HIGHWAY, THERE WAS A VERY LOUD "BANG," - THE NEW REPLACEMENT WINDSHIELD CRACKED AND INSTANTLY THE CRACK EXTENDED 2/3 OF THE WAY ACROSS THE FULL WIDTH OF THE WINDSHIELD. AFTER PULLING OVER TO THE SIDE OF THE HIGHWAY AND TAKING A LOOK AT THE WINDSHIELD TO DETERMINE WHAT CAUSED THE CRACK, I SADLY DISCOVERED THAT ONE SECTION OF THE OUTSIDE GLASS HAD SEPARATED FROM PLASTIC BEHIND IT TO THE DEGREE, THAT WHEN RANNING MY HAND AGAINST THE OUTSIDE GLASS SURFACE, IT CUT MY HAND. THE SEPARATION WAS ENOUGH THAT I QUESTIONED WHETHER IT WAS SAFE TO CONTINUE TO DRIVE THE CAR. I DID DRIVE THE CAR HOME. THE NEXT DAY I TOOK THE CAR TO MY DEALERSHIP'S SERVICE DEPT. - THEY POINTED TO A MINUTE NICK ON THE VERY BOTTOM OF THE WINDSHIELD, SO SMALL THAT I DID NOT SEE IT UNTIL IT WAS POINTED OUT TO ME, AS THE "OUTSIDE SOURCE" CAUSING THE CRACK. I DON'T BUY WHAT THEY ARE SAYING. I BELIEVE THE THE GLASS IS SO FRAGILE THAT IT SIMPLY CRACKS FROM STRESS FROM NORMAL DRIVING MOVEMENT OF THE AUTO. AND THAT THE FRAGILE GLASS BEGINS TO SEPARATE FROM THE PLASTIC SECURELY HOLDING IT IN PLACE. > MY COMPLAINT IS THIS: 1) THIS PARTICULAR SUBARU MODEL HAS A RECORD OF "CRACKED WINDSHIELD" COMPLAINTS. BASED ON MY LAST EXPERIENCE WITH A CRACKED WINDSHIELD, THE GLASS IS NOT STRONG ENOUGH TO WITHSTAND NORMAL CAR IMPOSSED STRESS WHILE DRIVING .... AND, THE SUBSEQUENT SEPARATION BETWEEN

CAME OUT OF WORK AND FOUND A 12 INCH CRACK GOING ACROSS THE WINDSHIELD WITHOUT A REASON. TOOK IT TO MY SUBARU DEALER AND THEY CLAIMED IT WAS A ROCK CHIP AND NOT COVERED BY THE WARRANTY. THIS IS THE 2ND WINDSHIELD THAT HAS CRACKED IN LESS THAN A YEAR. THE 1ST WAS 4 MONTHS AFTER WE BOUGHT THE CAR. SALESMAN DID NOT TELL US WHEN WE BOUGHT THE CAR THAT THE WINDSHIELD IS THINNER THAN NORNAL WINDSHIELDS. SUBARU HAS A FAULTY WINDSHIELD AND THEY WON'T ADMIT IT. I COULD SEE IF THE WINDSHIELD HAD BEEN HIT WITH A 1 INCH ROCK BUT THERE IS NO EVIDENCE THAT IT WAS A ROCK CHIP OTHER THAN THE SERVICE GUYS GRAB A PEN AND RUN IT ALONG THE CRACK UNTIL THEY FIND A PLACE THAT THE PEN JUMPS AND THEN STATES ROCK CHIP DID IT. THE WINDSHIELD SEEMS TO HAVE SHIFTED CAUSING A STRESS FRACTURE BREAK AND IT IS A SAFETY HAZARD. THOUGHT SUBARU STOOD FOR QUALITY BUT THEY DON'T STAND BEHIND THEIR VEHICLES. IT'S LIKE TAKE YOUR MONEY AND RUN. SEEMS THAT THEIR ENGINEERS COULD FIGURE OUT HOW TO MAKE A WINDSHIELD WITH THICKER GLASS TO WORK INSTEAD OF THE INFERIOR GLASS IN THEM. TEMPTED TO PURCHASE ANOTHER BRAND OF VEHICLE THAT WOULD BE SAFER. I THINK SUBARU OUGHT TO STAND BEHIND THEIR VEHICLES INSTEAD OF HIDING FROM THE ISSUES.

THE QUALITY OF THE WINDSHIELD LEAVES A LOT TO BE DESIRED. THIS IS THE SECOND TIME IN LESS THAN A YEAR I HAVE HAD TO REPLACE MY WINDSHIELD. IN BOTH OCCASIONS, THE WINDSHIELD CRACKED WHILE THE VEHICLE WAS IN MOTION. I THOUGHT THE FIRST CRACK WAS CAUSED BY A SMALL OBJECT/PROJECTILE I COULD NOT SEE. THEN THE SECOND CRACK OCCURRED A FEW MONTHS LATER (ABOUT 5 MONTHS APART) AROUND THE SAME SPOT (DRIVER SIDE) AS THE FIRST ONE. IN ABOUT 30 MINUTES, THE CRACK RADIATED QUICKLY FROM THE DRIVER SIDE ALL THE WAY TO THE MIDDLE OF THE WINDSHIELD. IN BOTH CASES, EVEN IF THE CRACK WAS CAUSED BY A SMALL OBJECT, THE IMPACT WAS TOO SMALL TO EXPLAIN SUCH MAJOR DAMAGE. THE FIRST TIME THE WINDSHIELD CRACKED, IT WAS REPLACED BY A SUBARU RECOMMENDED PART AND NOT BY AN AFTERMARKET WINDSHIELD. I WILL USE A SUBARU RECOMMENDED PART AGAIN. HOWEVER, BASED ON THE EVIDENCE, I DO NOT HAVE ANY CONFIDENCE THAT THE PROBLEM WILL NOT RESURFACE. I THINK THE WINDSHIELD IS FUNDAMENTALLY DEFECTIVE.

PARKING GEAR DISENGAGES INTO REVERSE, ENGINE RUNNING AND POWERED BACKWARDS. TWO INCIDENCES IN THE PAST 4 MONTHS, BOTH ON LEVEL SURFACE WITH ENGINE RUNNING. REQUIRED GETTING CONTROL OF THE VEHICLE UNEXPECTLY MOVING IN REVERSE. THE FIRST INCIDENT WAS ON A LEVEL PARKING STRIP AND CAUSED INJURY TO THE PASSENGER. THE SECOND INCIDENT WAS IN OUR GARAGE ON A LEVEL SURFACE, AND WE NARROWLY AVOIDED PROPERTY BY QUICKLY GAINING CONTROL OF THE CAR. A DIFFERENT DRIVER FOR EACH INCIDENT. WE ARE VERY CONCERNED ABOUT THIS PROBLEM AND THE SAFETY ISSUES WITH THE PARKING GEAR DISENGAGING INTO POWERED REVERSE GEAR. OUR DEALER WAS VERY RESPONSIVE BUT WERE UNABLE TO DUPLICATE THE PROBLEM AND OFFER A SOLUTION.

PURCHASED OUR 2017 SUBARU OUTBACK 2.5 I LIMITED IN AUGUST 2016. AS OF APRIL 30, 2018 WE HAVE HAD TO HAVE THE WINDSHIELD REPLACED 4 TIMES! EACH TIME WE WERE ON HIGHWAYS. THE MOST RECENT INCIDENT WE WERE TRAVELING AT ONLY 45 MPH. EACH TIME, AS SOON AS WE HEARD THE IMPACT, A HUGE CRACK APPEARED. THERE IS OBVIOUSLY A PROBLEM WITH EITHER THE QUALITY OF GLASS BEING USED OR THE DESIGN. WE HAVE CONTACTED SUBARU OF AMERICA AND REPORTED THE INCIDENTS. AND YET, SUBARU WILL SAY THERE IS NO PROBLEM AND NO COMPLAINTS HAVE BEEN FILED. WE ARE FRUSTRATED AND NOW ANXIOUS EACH TIME WE ARE TRAVELING THAT WE WILL HAVE TO DEAL WITH GETTING THE WINDSHIELD REPLACED. TODAY, WE AGAIN CONTACTED SUBARU OF AMERICA AND SAID WE WANT SUBARU TO ADMIT THERE IS A PROBLEM AND DEAL WITH IT. WE ALSO MET WITH THE SERVICE DIRECTOR OF OUR LOCAL SUBARU DEALER AND FILED A COMPLAINT. HE HAS AGREED TO FORWARD THE COMPLAINT TO THE REGIONAL DIRECTOR.

BOUGHT A 2017 SUBARU OUTBACK WAGON 2.5I PREMIUM WITH OPT PACKAGE 14 LAST FEB, 2017. THE OPTION PACKAGE WAS THE EYESIGHT DRIVER-ASSIST SYSTEM. TWICE SO FAR, WHILE DRIVING IN GOOD WEATHER, THE BRAKES HAVE SLAMMED ON FOR NO APPARENT REASON - LEAVING RUBBER ON THE ROAD AND THROWING MY WIFE AND I FORWARD. THEY APPLY FOR APPROX 2-3 SECONDS AND THEN - THE CAR CONTINUES. FORTUNATELY, THIS HAS HAPPENED ON ROADS THAT HAVE NOT BEEN BUSY AND NO ONE BEHIND US. I IMMEDIATELY TOOK THE CAR TO THE DEALER WHEN THIS HAPPENED ON 3/8/2018 AND WAS INFORMED THEY WERE NOT AWARE OF ANY ISSUE THAT WOULD CAUSE THIS. THIS CONTRADICTED WHAT THE SERVICE REP TOLD ME ON 1/8/2018 WHEN I TOOK IT IN FOR THE 6,000 MILE SERVICE. HE TOLD ME A COMPUTER UPDATE HAD BEEN RUN TO CORRECT THIS. I REQUESTED THAT THEY DOWNLOAD THE ONBOARD COMPUTER AFTER THIS SECOND INCIDENT WHICH SHOULD SHOW SPEED, BRAKING, TURNING, ETC... WHEN I DROPPED IT OFF. ON PICK UP, WE WERE TOLD THAT THE CAR COMPUTER DOES NOT RECORD THIS INFORMATION, THEY TEST DROVE THE CAR AND COULD NOT DUPLICATE THE ISSUE AND NO DEFECT FOUND. I CONTACTED SUBARU OF AMERICA AND PROVIDED ALL OF THE INFORMATION TO THEM. THEY ADVISED THEY WOULD CONTACT THE DEALER AND GET ALL OF THE DETAILS. THEY LATER FOLLOWED UP WITH ME AND ADVISED THERE WERE NO STORED FAILED CODES AND NO ISSUES FOUND WITH THE EYESIGHT SYSTEM AND NO INFORMATION STORED ON THIS INCIDENT IN THE CAR. THEREFORE, NO ISSUE OR DEFECT WITH THE EYESIGHT SYSTEM AND THEY COULD NOT RECOMMEND ANY REPAIRS. THIS LA

THE AUTOMATIC REAR BRAKING IS OVERLY SENSITIVE AND SLAMS ON THE BRAKES ANYTIME I BACK OUT OF A DRIVEWAY; UNLESS I COME TO A COMPLETE STOP AT THE MOMENT THE TIRES MAKE CONTACT WITH THE STREET. THE DEALER TELLS POTENTIAL CUSTOMERS THIS CAN BE ADJUSTED, BUT WHEN I TOOK THE CAR IN FOR AN ADJUSTMENT, THE SERVICE DEPARTMENT TOLD ME IT WAS AGAINST THE LAW TO ADJUST IT. SUBARU CLAIMS IT'S WORKING AS DESIGNED, BUT THEY'VE NEVER TESTED IT ON THE ROAD. THE ONLY THING THEY DO IS PLUG IT IN TO THEIR COMPUTER; AND THEY FIND NO ERROR CODES. THE 2018 SUBARU OUTBACK IS NOT AS SENSITIVE.

I HAVE ALREADY REPLACED TWO CRACKED WINDSHIELDS ON MY NEW 2017 SUBARU OUTBACK WITH ONLY 8,000 MILES ON IT. EACH REPAIR USING OEM GLASS AND RECALIBRATION OF THE EYESIGHT SYSTEM COSTS OVER $960 EACH TIME. THIS IS AN UNEXPECTED COST OF OWNERSHIP FOR THIS VEHICLE THAT I'VE OWNED FOR LESS THAN 6 MONTHS. THIS IS NOT TO MENTION THE UNSAFE NATURE OF RECURRENTLY BROKEN WINDSHIELDS. THE FIRST WINDSHIELD BREAK WAS NOTICED WHEN THE VEHICLE WAS PARKED OVERNIGHT IN MY DRIVEWAY. A LONG CRACK STARTED AT THE WINDSHIELD HEATING ELEMENT AND EXTENDED 2 FEET ACROSS. THE SECOND WINDSHIELD DEVELOPED A CRACK FROM THE PASSENGER SIDE DURING DRIVING. I HEARD NO IMPACT TO THE GLASS, JUST A CRACK EXTENDING SEVERAL INCHES. THE CARLEX OEM LAMINATE WINDSHIELD IS THIN, FRAGILE AND EXPENSIVE. THERE ARE NUMEROUS CONSUMER COMPLAINTS STEMMING BACK TO THE 2015 AND 2016 OUTBACK MODELS WITH COMPLAINTS OF RECURRENT WINDSHIELD CRACKS. THIS INCLUDES A CLASS ACTION LAWSUIT REGARDING THE WINDSHIELDS. I HAVE NOT DRIVEN THE CAR IN ANY ADVERSE CONDITIONS. IT IS DRIVEN ON THE SAME ROADS I HAVE DRIVEN FOR YEARS IN ANOTHER VEHICLE THAT NEVER SUFFERED SUCH FREQUENT AND UNSAFE WINDSHIELD DAMAGE.

SUNROOF EXPLOSION. DRIVING STRAIGHT AT HIGHWAY SPEEDS WE HEARD A LOUD POP AS OUR SUNROOF SPONTANEOUSLY EXPLODED INTO SMALL GLASS FRAGMENTS OUT OF THE TOP OF THE CAR.

TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT INTERMITTENTLY WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO COME TO A COMPLETE STOP. THE CONTACT THEN STATED THAT THE VEHICLE WAS TAKEN TO HEUBERGER SUBARU (1080 MOTOR CITY DR., COLORADO SPRINGS, CO 80905 (719) 475-1920) WHERE THE BRAKES NEEDED TO BE FLUSHED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT THEN STATED THAT THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE WHERE THE FIELD ENGINEER ALONG WITH TECHNICIAN INSPECTED THE VEHICLE AND DETERMINED THAT NO FAILURE HAD OCCURRED, AND INFORMED THE CONTACT THAT THE ENGINE NEEDED TO BE WARMED. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

NEW TYPE TRANSMISSION -HAPPENS ALL THE TIME, MORE SO WHEN CAR IS COOL. BACK OUT ON A DOWNHILL SLOPE HOLD BRAKE, PUT IN DRIVE. IT TAKES 1 TO 3 SECONDS FOR DRIVE TO ENGAGE BUT NOTHING SHOWS WHEN IT IS ENGAGED. YOU CAN HOWEVER HEAR THE PING OF THE ENGAGEMENT WITH WINDOW DOWN. IF YOU REMOVE FOOT FROM BRAKE AND PRESS GAS THE CAR WILL ROLL BACKWARDS 6-10 FEET TOWARDS ONCOMING TRAFFIC. THIS OCCURS WITH OR WITHOUT THE HILL ASSIST ON. SUBARU SAYS THIS IS NORMAL NATURE FOR THE CAR.

WAS TURNING LEFT INTO A DRIVEWAY AT RESURRECTION CEMETERY IN MONTEREY PARK CA WHEN I HEARD A LOUD POPPING SOUND AND THEN NOTICED THE FRONT WINDSHIELD WAS CRACKED. IT APPEARED NOTHING HAD HIT IT. THE CRACK IS LOCATED IN THE CENTER LOWER BOTTOM STARTING FROM THE EDGE AND CREATING AN "L" PATTERN. IT IS A SUBARU 2017 OUTBACK WITH 9,100 MILES.

TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. WHILE THE VEHICLE WAS STATIONARY, THE KEY BECAME STUCK IN THE IGNITION AND THE CONTACT COULD NOT TURN OFF THE VEHICLE. THE CONTACT RESTARTED THE VEHICLE AND TOGGLED THE STEERING WHEEL TO CORRECT THE FAILURE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. CAPITOL SUBARU IN SAN JOSE, CALIFORNIA WAS NOTIFIED AND STATED THAT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.

THE SUBARU OUTBACK, 2017, 9000 MIS. SEEMED TO BE LOSING BATTERY POWER ON EACH START AND THEN NOTHING. BATTERY IS DEAD. JUMP STARTED IT..NO START EXCEPT EVERY DASH LIGHT CAME ON. HAD TO SHIFT GEAR WHILE NOT STARTED, PUT IN PARK AND HIT SHIFTER TO START. WHY IS THE BATTERY DEAD AND WILL NOT START ON A JUMP START? THANKFULLY, VEHICLE WAS PARKED AT HOME WHEN IT WOULD NOT START. SUBARU DEALER TOLD ME TO BRING IT IN TO SEE IF THEY CAN FIGURE THE PROBLEM. I BELIEVE IT MAY HAVE A FAULTY RELAY. THEY ARE THINKING IT IS THE SHIFTING LEVER. IF SO, WHY IS THE BATTERY TOTALLY DEAD?

THE VEHICLE HAS EXCESSIVE WANDER. THE VEHICLE HAS VERY HIGH STEERING EFFORT. DURING HIGH SPEED (60+ MPH) AND CROSS WINDS, THE VEHICLE WILL OCCASIONALLY FEEL AS IF IT'S DRIVING ON ICE. IT FEELS AS IF IT'S SLIPPING AND SLIDING WITH LITTLE OR NO CONTROL THROUGH THE STEERING SYSTEM. ALSO, WHEN EXECUTING A TURN WHILE DRIVING AT MODERATE SPEEDS, THE STEERING WILL NOT TRY TO RETURN TO STRAIGHT AHEAD AS MOST VEHICLES DO, WHEN COMPLETING THE TURN.

LEASE DATE | 08/25/17 ON 01/17/18 AFTER SEVERAL DAYS OF THE EYE SIGHT SYSTEM TURNING ON AND OFF, I NOTICE THAT A PIECE OF FOAM HAD FALLEN IN THE WAY OF THE PASSENGER CAMERA. I NOTIFIED SUBARU OF AMERICA OF THIS THROUGH THEIR WEBSITE AND MIKE SHAW SUBARU FIXED THE ISSUE. TODAY, AFTER TWO DAY OF EYE SIGHT SYSTEM TURNING ON AND OFF, I NOTICE THAT A PIECE OF FOAM HAD NOW FALLEN IN THE WAY OF THE DRIVER SIDE CAMERA. I HAVE NOT HAD THIS REPAIRED. BOTH EVENTS SEVERELY INTERFERE WITH THE CARS SAFETY FEATURES FROM OPERATING AND, IN THE CASE OF THE FIRST OCCURRENCE, THE AUTO BRAKING SYSTEM DID DEPLOY INCORRECTLY AT TIMES.

SINCE PURCHASE ON 2/19/17 FROM PARKER SUBARU CDA, COMPLAINT OF SHAKING FRONT END, WANDERING ON HIGHWAY AND FREEWAY FROM SIDE TO SIDE IN A DANGEROUS MANNER, FROM COMPLETE LOSS OF STEERING IN SNOW, SLUSH AND GRAVEL AS OF 2/28/17. I HAVE BEEN VERY SPECIFIC ABOUT THE INCIDENCE. GOING IN MY DRIVEWAY AT LEAST 8 INCCIDENTS; IN SNOW OR SLUSH CONDITIONS, IN DEPTS ON ONLY A COUPLE INCHES OR LESS IN THE WINTER OF 2017. IN THE SUMMER OF 2017 THREE INCIDENTS OF COMPLETE FAILURE WAS REPORTED ON GRAVE ROAD AT SPEEDS OF 15-MPH, I HAVE HAD THE VERY SAME COMPLAINT EVERY VISIT: 2/28/17, 3/23/17, 4/6/17. 9/13/17, 10/22/17, 1/22/17- @ PARKER SUBARU CDA.

I TURNED THE CAR ON WHILE IT WAS STATIONARY, AND SWITCHED TO REVERSE BUT IT WOULD NOT ACCELERATE. I SWITCHED IT TO DRIVE AND PRESSED THE ACCELERATION PEDAL BUT THE ENGINE WOULD ONLY REV; THE TIRES WOULD NOT MOVE. I SWITCHED THE CAR TO NEUTRAL AND CALLED BROWN'S MANASSAS TO TOW THE CAR TO THEIR DEALERSHIP.

I TURNED THE CAR ON WHILE IT WAS STATIONARY, AND SWITCHED TO REVERSE BUT IT WOULD NOT ACCELERATE. I SWITCHED IT TO DRIVE AND PRESSED THE ACCELERATION PEDAL BUT THE ENGINE WOULD ONLY REV; THE TIRES WOULD NOT MOVE. I SWITCHED THE CAR TO NEUTRAL AND CALLED BOB WADE'S SUBARU DEALERSHIP TO TOW THE CAR TO THEIR DEALERSHIP.

THE FIRST OF 4 INCIDENTS OCCURRED ON STATE HIGHWAY 509 WHEN TRAVELING WITH MY 12 YEAR OLD GRANDDAUGHTER IN THE PASSENGER SEAT. AT THE SPEED LIMIT OF 60 MPH IN THE RIGHT LANE, THE PARKING BRAKE APPLIED ITSELF WITHOUT BEING TOUCHED. THE CAR SHUTTERED VIOLENTLY AS IT TURNED TO THE RIGHT HEADING FOR THE SHOULDER AND SLOWED THE CAR TO 35-40MPH BEFORE I SAW THE BRAKE LIGHT ON THE DASH AND WAS ABLE TO TURN OFF THE PARKING BRAKE SWITCH LOCATED ON THE CENTER CONSOLE. 2ND TIME GOING 35MPH ON A LOCAL STREET WHEN THE SAME THING HAPPENED WITHOUT WARNING. 3RD TIME ON THE SAME HIGHWAY AS 1ST INCIDENT BUT AT 55MPH AND BY MYSELF. 4TH TIME THIS HAPPENED WAS RIGHT AFTER I PICKED UP THE CAR FROM THE SHOP WHERE THEY TRIED TO REPAIR THE PROBLEM AND WERE UNABLE TO FIX IT. I WAS ON THE FREEWAY ONRAMP TO HIGHWAY 509 STARTING TO MERGE ON A BRIDGE WHEN FOR NO REASON THE BRAKE APPLIED ITSELF. AGAIN THE DEALER SHOP WAS UNABLE TO REPAIR THE CAR AND I PICKED IT UP AND TOOK IT TO ANOTHER SUBARU DEALER. THE PAPERWORK STATES THAT THE CAR IS NOT TO BE DRIVEN HOME OR LONG DISTANCES. THIS SUBARU OUTBACK IS A VERY SEVERE SAFETY RISK IF I KEEP ON DRIVING IT.

EXPLODING SUN ROOF: ON 11/23/2017 OUR FAMILY WAS DRIVING FROM HILLSBORO, OR TO COOSBAY, OR FOR A FAMILY THANKSGIVING DINNER. WHILE WE WERE ON INTERSTATE I-5 SOUTH JUST NEAR COTTAGE GROVE, OR WE HEARD A LOUD SHATTER WHICH SCARED ALL OF US, WE IMMEDIATELY PULLED TO THE SHOULDER SAFELY AND NOTICED THAT THE SUNROOF WAS SHATTERED. WE WERE GOING AT 65-70MPH WITH DRIZZLE OREGON RAIN AND TEMPS AT 50'S F

WHILE BRAKING AT AN INTERSECTION THE CAR WOULD SUDDENLY ACCELERATE INTO THE INTERSECTION. THIS HAPPENS OFTEN. I NEED TO CONCENTRATE ON MY FOOT POSITION EVERY TIME I HIT THE BRAKES TO MAKE SURE THAT MY FOOT DOES NOT ACCIDENTALLY HIT THE GAS ALSO. FOR YOUR INFORMATION, I AM 6 FEET TALL AND WEAR A SIZE 11 1/2 SHOE.

HELLO, SEE ATTACHED PICS OF OUR OUTBACK SUNROOF THAT EXPLODED WHILE TRAVELING SOUTHBOUND ON I-95 IN GA CROSSING SOUTH NEWPORT RIVER IN TOWNSEND, GA 31331 AROUND 10:55 A.M ON 11/19/17. ALL OCCUPANTS HEARD A LOUD POP AND SOUND OF GLASSING EXITING THE REAR OF THE VEHICLE PRIOR TO PULLING OVER. I CLEARED TO THE SIDE OF THE INTERSTATE, DOCUMENTED THE SUNROOF DAMAGE AND THEN DROVE 40 MPH TO NEXT EXIT WHERE I LOCATED A VACUUM TO CLEAN UP THE MESS SO THAT WE COULD DRIVE 35 MILES BACK HOME. THERE WAS A COLD FRONT PASSING THROUGH THE AREA, SO THERE WERE SOME GUSTY WINDS, BUT TEMPS WERE ONLY AROUND 60 DEGREES. WE HAD JUST REFUELED AND WERE ACCELERATING TO 60 MPH TO MERGE WITH TRAFFIC. WE WERE USING A SEAR'S X-CARGO CARRIER ON TOP FOR PERSONNEL STORAGE. I HAVE AN APPT WITH THE DEALER TOMORROW TO ASSESS WARRANTY, ETC. THE VEHICLE IS SIX MONTHS OLD. *TR

ON THE HIGHWAY CRUISING AT 10:19AM IN OCT 13 2017, A NUMBER OF ELECTRICAL COMPONENTS ON MY SUBARU OUTBACK FROZE ABRUPTLY. SPECIFICALLY, MY ON-BOARD GPS NAVIGATION SCREEN FROZE, THE DIGITAL CLOCK FROZE (ON 10:19AM), AND THE HEADS UP DISPLAY OF NAVIGATION DIRECTIONS ON THE DRIVER'S HUB FROZE. WHO KNOWS WHAT OTHER SYSTEMS ALSO LOCKED UP, WHICH I COULDN'T OBSERVE. AFTER I STOPPED AND RESTARTED THE CAR, THOSE THINGS UNFROZE.

WE PURCHASED THE OUTBACK 2017 A COUPLE OF WEEKS AGO AND HAVE DISCOVERED THAT VISIBILITY IS SEVERELY LIMITED WHEN RAINING AND WIPERS ARE ON, ESPECIALLY WHEN LIGHTS ARE REFLECTED ON THE WINDSHIELD. WE HAVE RESEARCHED AND HAVE FOUND ON THE INTERNET THAT OTHERS HAVE THE SAME PROBLEM....FOR YEARS BEFORE AND FOR THE 2017 MODELS. WE WERE DRIVING ON INTERSTATE HIGHWAYS AND LOCAL ROADS. A HEAVY HAZE APPEARS ON THE EXTERIOR WINDSHIELD WITH EVERY SWIPE OF THE WIPERS . SO, THE WINDSHIELD IS EXTREMELY GLARY WHEN LIGHT HITS IT, THUS VISIBILITY IS TREMENDOUSLY IMPAIRED. WE NOTICED THAT BEADING OCCURRED ON THE WINDSHIELD AS RAIN FELL AND CHANGED TO HAZE AFTER EACH SWIPE OF THE WIPERS. DEFROST DID NOT HELP; CLEANING WINDSHIELD DID NOT HELP.

FUEL GAUGE DOES NOT REGISTER FULL WHEN CAR IS FILLED UP. DEALER DID NOT REPAIR THE FIRST TIME AND PROBLEM RETURNED SAME DAY AFTER FILLING UP AGAIN. HAVE TO GO BACK AGAIN TO DEALER. I AM CONCERNED THAT IF GAUGE DOES NOT REGISTER PROPERLY CAR MAY RUN OUT OF GAS IN A PLACE THAT COULD BE DANGEROUS (I.E.; FREEWAY , BUSY ROAD, ETC.). CAR DEALERS AND COMPANIES RESPONSE TO THIS PROBLEM SEEMS EVASIVE . I AM VERY CONCERNED THAT THIS COULD BECOME A VERY SERIOUS AND DANGEROUS PROBLEM .VEHICLE IS STATIONARY OR IN MOTION AND NO CHANGE IN FUEL GAUGE. DOES NOT MATTER IF YOU TURN VEHICLE OR GO UP OR DOWN HILL EITHER . HAPPENED MULTIPLE TIMES NOW. NOT REPAIRED AS OF YET.

7,180 MILEAGE, PURCHASED NEW 12-2016. GARAGED KEPT, 80 DEGREE TEMP. WE BOTH ARE 70 + YEARS, SAFETY RELIABILITY ARE MAJOR CONSIDERATIONS. ON 10-21-17, WE MADE A 20 MILE GROCERY TRIP. AUTO DROVE AS USUAL. ON 10-23-17, WE HAD M.D. APPOINTMENT. STARTER WOULDN'T TURN MOTOR OVER. ORIGINAL BATTERY CAME WITH THE CAR, HAD ZERO ELECTRICAL ENERGY LEFT...I CONNECTED MY BATTERY CHARGER TO THE BATTERY POSTS, WAITED 10 MINUTES. DASH LIGHTS CAME ON, MOTOR STILL WOULDN'T TURN OVER. CHARGED BATTERY AN ADDITIONAL 30 MINUTES, AND SWITCHED CHARGER MODE TO 50 AMP 'START' MODE, STARTER MOTOR SLOWLY TURNED, AND MOTOR STARTED. MADE THE 60 MILE TRIP TO M.D'S OFFICE, AND BACK HOME, AND WHEN ARRIVING HOME, FOUND OUT THAT THE PASSENGER NOR DRIVER'S ELECTRIC WINDOW WOULDN'T OPEN, TO GET MAIL FROM OUR MAIL BOX. ON 11/26/17 I TOOK THE CAR TO SUBARU OF JACKSONVILLE. THREE HOUR WAIT AT DEALER, EVEN WITH AN APPOINTMENT. THE WARRANTY REPAIR WAS LISTED AS ECM UPDATE. DEALER'S WORK ORDER COPY RE. WINDOWS WAS " ALL SYSTEMS OPERATING AS DESIGNED." SERVICE DEPARTMENT MENTIONED THAT THERE MAY BE AN ADDITIONAL UPDATE REQUIRED. WITH OUR LAST COUPLE OF G.M. CARS, VARIOUS "UPDATES OR ADJUSTMENTS" WERE MADE VIA SATELLITE. THIS TECHNOLOGY IS CERTAINLY AVAILABLE...WITH BLUETOOTH PERHAPS, THROUGH CELL PHONE ? I MADE THE 30+ MILE TRIP FROM THE DEALER HOME TO ST. AUGUSTINE WITHOUT FURTHER PROBLEMS.

TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AT 7:00 AM IN THE MORNING WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER (DWAYNE LANE'S ARLINGTON CHEVROLET, 20410 SMOKEY POINT BLVD, ARLINGTON, WA 98223) WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *BF CONSUMER STATED WIRE HARNESS CASING IS SOYBEAN OUTSIDE. PURCHASE DATE SHOULD BE ON OR BEFORE INCIDENT DATE UPDATED 8/1/18*JB

I VERY SMALL ROCK CHIP HIT MY WINDSHIELD INITIALLY CAUSING AN 8 INCH CRACK AND IS NOW OVER TWO FEET LONG. THE CHIP DID NOT EVEN LEAVE AN IMPACT MARK; IF YOU TRIED RIGHT NOW TO SEE WHERE THE CRACK STARTED YOU WOULD NOT BE ABLE TO. I REVIEWED FORUMS ONLINE AND HAVE SEEN NUMEROUS COMPLAINTS ABOUT OUTBACK WINDSHIELDS. WEAK OR CHEAP IS HOW THEY WERE OFTEN DESCRIBED. THIS WAS A VERY SMALL ROCK CHIP THAT HIT MY WINDSHIELD. THIS AMOUNT OF DAMAGE SHOULD NOT HAVE HAPPENED. I AGREE WITH THE FORUMS; WEAK AND CHEAP. I SEE THERE IS EVEN A CLASS ACTION LAWSUIT AGAINST SUBARU.

OPEN LETTER TO SUBARU AND SUBARU OWNERS. I HAVE A 2017 SUBARU OUTBACK. THE REASON I PURCHASED THE CAR WAS THE HIGH SAFETY RATINGS. I CAME HOME YESTERDAY, DROVE INTO THE GARAGE AND SHUT THE CAR OFF I THOUGHT. I APPARENTLY DID NOT PUSH THE START AND KILL BUTTON HARD ENOUGH. I AM HARD OF HEARING SO DID NOT NOTICE THE ENGINE STILL RUNNING. THIS CAR DOES NOT HAVE A REMOTE START. MY GARAGE DOOR AUTOMATICALLY CLOSES AFTER A PRESET TIME. I HAPPENED OUT TO THE GARAGE 3 HOURS LATTER TO FIND THE CAR ENGINE STILL RUNNING. I CAN NOT THE IMAGINE THE CARS COMPUTER ALLOWING THE ENGINE TO CONTINUE TO RUN FOR THREE HOURS WITHOUT THE KEY BEING IN CLOSE PROXIMITY OF THE VEHICLE. THIS IS A VERY DANGEROUS SITUATION. IT WAS WELL OVER 100 DEGREES IN THE GARAGE PLUS THE CARBON MONOXIDE LEVEL WAS OUTRAGEOUS. IF THERE IS COMPUTER SETTING TO STOP THIS PLEASE LET ME KNOW. RICHARD

MY OUTBACK WAS PURCHASED NEW IN APRIL 2017. MY CONCERN IS THAT STEERING IS IMPRECISE, PARTICULARLY AT HIGHWAY SPEEDS. THE VEHICLE WANDERS/REQUIRES NEARLY CONSTANT "CENTERING" AND DOES NOT TEND TO RETURN TO CENTER AFTER TURNING. I HAVE SOMETIMES FELT A FEAR THAT A GUST OF WIND OR ROAD ANOMALY AT THE WRONG TIME WILL CAUSE THIS VEHICLE TO LEAVE THE ROAD SURFACE UNEXPECTEDLY.

PURCHASED A 2015 OUTBACK AND EXPERIENCED 4 CRACKED WINDSHIELDS IN AN 18 MONTH PERIOD. TRADED THE CAR IN FOR A 2017 OUTBACK HOPING THEY FIXED THE DESIGN FLAW. NOW 6 MONTHS AFTER 2017 OUTBACK PURCHASE AN OUTRAGEOUS CRACK FORMED ON THIS NEW VEHICLE. ALL 5 CRACKS BEGAN NOT FURTHER THAN 2 TO 3 INCHES FROM THE FRAME. SO 5 CRACKED WINDSHIELDS IN A 2 YEAR PERIOD FROM SUBARU OUTBACK. AUTOMOBILES. THE DEALERSHIP AND MANUFACTURER NEVER WOULD ACKNOWLEDGE THAT THERE ARE SO MANY OTHER PEOPLE EXPERIENCING THIS PROBLEM. SOMETIMES THE CRACK WOULD APPEAR SPONTANEOUSLY, SOMETIMES IT ACTUALLY SOUNDED LIKE CRACKLING SOUNDS HAPPENING IN FRAME AND MAYBE (?) ONE TIME THERE MIGHT HAVE BEEN A SMALL PEBBLE HIT THE WINDSHIELD. TWICE I WASN'T EVEN DRIVING THE VEHICLE. IMPEDES VISION. DISTRACTS DRIVER.

TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE REVERSE AUTOMATIC BRAKING SYSTEM INDEPENDENTLY APPLIED ITSELF. THE CONTACT STATED THAT THIS WAS DUE TO THE ASPHALT BEING AT AN ANGLE WHERE IT WAS CLOSE TO THE SENSORS OF THE VEHICLE. AUTONATION SUBARU SCOTTSDALE (15678 N NORTHSIGHT BLVD, SCOTTSDALE, AZ) INFORMED THE CONTACT THAT THEY WOULD NEED TO TEMPORARILY DISABLE THE FEATURE TO PREVENT FUTURE FAILURES WHEN REVERSING THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE BRAKING SYSTEM WAS OPERATING AS DESIGNED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.... .UPDATED 11/16/17 *BF VEHICLE PURCHASE DATE SHOULD BE OR BEFORE INCIDENT DATE UPDATED 9/7/18*JB

I HAVE A 2017 SABARU OUTBACK WITH THE EYESIGHT SYSTEM. IN LATE JULY 2017 I HAD TO REPLACE A WINDSHIELD WHEN I GUESS A PEBBLE HIT AND IT IMMEDIATELY SPREAD A LARGE CRACK THAT OVER NEXT FEW DAYS COVERED ENTIRE WINDSHIELD. $678.80 + HALF DAY OF WORK LOST. ON 9/27/17 AS I WAS GOING ABOUT 10 MPH ENTERING HIGHWAY I HEARD TWO POPCORN POPS - NOTHING HIT THE WINDSHIELD- LOOKED OVER, AND THE SAME TYPE CRACK APPEARED STARTING AT EDGE OF WINDOW. THIS HAS SPREAD OVER LAST FEW DAYS TO COVER MOST OF TEH WINDSHIELD. WHEN THE WINDSHIELD REPLACED IN JULY 2017, A LADY WAITING THERE TOLD ME THAT HER 2016 OUTBACK WINDSHIELD HAD BEEN REPLACED THREE (3) TIMES ALREADY. THIS IS AN EXPENSIVE CONSUMER DEFECT WHICH SABARU REFUSES TO ACKNOWLEDGE, AND THEY WILL NOT COVER TEH WINDSHIELD UNDER THE VEHICLE WARRANTY.

WINDSHIELD CRACKED TODAY BUT NOTHING HIT IT.

2017 SUBARU OUTBACK HAS 8200 MILES ON THE CAR. I WAS AT 85 MILES AN HOUR 1ST TIME ON THIS CAR. ALL OF THE SUDDEN TRANSMISSION DISENGAGED AND ENGINE RPM WENT TO 4000. GAS PEDEL WAS UNRESPONSIVE FOR 2 SECONDS. AFTER 2 SECONDS CAR SLOW DOWN AND GAS PEDAL WAS RESPONSIVE AND CAR WAS PERFORMING NORMAL. SUBARU DEALERSHIP GOING TO CHECK WHAT IS WRONG.

SEPTEMBER 9TH 2017, OUR OUTBACK WAS INVOLVED IN AN ACCIDENT ON A MIXED RESIDENTIAL/COMMERCIAL STREET INTERSECTION, WHEN IT WAS HIT ON THE LEFT FRONT WHEEL, HARD ENOUGH TO SPIN THE CAR SO THAT THE LEFT REAR CORNER MADE CONTACT WITH THE OTHER VEHICLE. THE IMPACT RESULTED IN SERIOUS INJURIES REQUIRING HOSPITALIZATION AND WEEKS OF RECOVERY. THE AIRBAGS & SEATBELT PRE-TENSIONERS DID NOT ACTIVATE. AFTER THE COLLISION, THE "SOS" BUTTON WAS PRESSED, BUT THERE WAS NO RESPONSE FROM STARLINK. SEVERAL DAYS LATER THE STARLINK CONCIERGE CALLED TO ADVISE US THAT THE LIGHTS WERE "ON" AND CHECKING ON OUR WELLBEING. THEY WERE UNAWARE THAT THE VEHICLE HAD BEEN IN AN ACCIDENT SEVERAL DAYS PRIOR, NOR DID THEY HAVE ANY RECORD THAT THE "SOS" BUTTON HAD BEEN ACTIVATED. THE CAUSE OF THE NON-ACTIVATION IS STILL UNDER INVESTIGATION BY OUR INSURANCE AND SUBARU

WINDSHIELD HAD INTERNAL CRACKING DEVELOPED WHERE RIGHT UNDER REAR VIEW MIRROR MOUNTING AREA. NO PHYSICAL CONTACT BUT THE CAR WAS PARKED HOT OUTSIDE FOR 3 DAYS AND DEFECT HAPPENED. INITIALLY REAR VIEW MIRROR WAS STILL ON WINDSHIELD BUT AFTER SEVERAL DAYS DRIVE, IT FELL DOWN. IT IS DEFINITELY SAFETY RELATED DEFECT.

WHEN SHIFTING FROM REVERSE TO FORWARD THERE IS A CONSIDERABLE HESITATION AND THEN THE VEHICLE LURCHES FORWARD. I HAVE TAKEN IT INTO TEAM SUBARU IN NAMPA IDAHO AND THEY CANNOT DETERMINE ANY PROBLEM. I WAS TOLD THAT THE HESITATION IS NORMAL. I DO NOT AGREE. BECAUSE NOT ONLY DOES IT HESITATE, BUT THE LURCH WHEN THE TRANSMISSION FINALLY ENGAGES IS CONSIDERABLE. I DID NOT NOTICE THIS UNTIL THE VEHICLE HAD APPROXIMATELY 1000 MILES ON IT. I HAVE JUST OVER 7100 MILES ON IT NOW.

ON A BRIGHT SUNNY DAY IT IS REALLY DIFFICULT TO DRIVE AS GLARE FROM THE CENTER INFOTAINMENT DISPLAY DIRECTLY REFLECTS ON THE EYES, MAKING IT HARD TO SEE THE ROAD. THIS IS A SAFETY ISSUE, THE SCREEN SHOULD BE ANTI GLARE. SUBARU REPRESENTATIVE REPLIED THEY COULD NOT HELP IT AND ASKED TO FIND AFTER MARKET ANTI GLARE SCREEN PROTECTORS.

UPON IMPACT, IN AN ACCIDENT THAT OCCURRED ON AUGUST 20, 2017 WITH MY 2017 SUBARU OUTBACK, THE AIRBAGS DID NOT DEPLOY. THE AUTO BODY REPAIR SPECIALIST EXAMINED THE CAR, & THE ANGLE IN WHICH IMPACT OCCURRED AND BELIEVES THE AIRBAGS SHOULD HAVE IN FACT,DEPLOYED. I ALSO HAD THE INSURANCE ADJUSTER FROM USAA LOOK AT THE PHOTOGRAPHS FROM THE ACCIDENT. HIS PROFESSIONAL OPINION WAS ALSO THAT THE AIRBAGS SHOULD HAVE DEPLOYED. THE OTHER VEHICLE INVOLVED HAD THEIR AIRBAGS DEPLOY. ANY ADDITIONAL INFORMATION OR PHOTOS THAT ARE NEEDED CAN BE RECEIVED BY CONTACTING JAKE AT 706-258-2950 MY CLAIM NUMBER AT USAA FOR THIS ACCIDENT IS 4790053-9 MY CLAIM ADJUSTER IS CHRIS JAMES AT EXTENSION 44727

ONGOING PROBLEM FOR 8 MONTHS AND COUNTING. I PURCHASED A NEW 2017 SUBARU OUTBACK. FROM THE FIRST DAY OF OWNERSHIP, THE FUEL GAUGE HASN'T DISPLAYED THE CORRECT AMOUNT OF GAS IN THE TANK. AFTER SEVERAL ATTEMPTS BY SUBARU SERVICE TO FIX THE PROBLEM, I WAS TOLD THAT SUBARU IS AWARE OF THE PROBLEM, BUT THERE IS NO SOFTWARE FIX AT THIS TIME, EVEN 8 MONTHS LATER. I NEVER KNOW HOW MUCH GAS IN IN MY CAR. THE GAUGE SKIPS AROUND WHILE DRIVING. IT MAY SHOW A FULL TANK, BUT 5 MINUTES LATER SHOW 1/4 TANK. AFTER ANOTHER 5 MINUTES THE GAUGE MAY SHOW 3/4 TANK. A NEW CAR WITHOUT A WORKING GAS GAUGE! RIDICULOUS!

DOOR LOCKS DOORS DONT AUTOLOCK WHEN IN DRIVE. DOOR WOULD HAVE OPENED WHILE DRIVING.

SUBARU 2017 PUSH BUTTON START ALLOWS THE DRIVER TO TURN OFF THE ENGINE WITH CAR GEAR SELECTOR STILL IN DRIVE. WHEN I DID THIS, THE CAR BEGAN TO ROLL AS I EXITED. FORTUNATELY, I HAD ONE FOOT STILL IN THE CAR AND WAS ABLE TO PRESS THE BRAKE PEDAL.

TAKATA INFLATORS I CANNOT FIND OUT IF MY AIR BAGS ON MY 2017 SUBARU OUTBACK ARE ON THE RECALL.I HAVE NOT RECEIVED A RECALL LETTER.CAN YOU PLEASE FIND OUT AND LET ME KNOW

NHTSA ID NUMBER: 11003485 I AGREE WITH THIS COMPLAINT AS WAS COMPLETELY SURPRISED WHEN I RETURNED TO THE DEALER TO HAVE THE DOORS RE-PROGRAMED TO "AUTO-LOCK" AFTER ACCEPTING THIS AUTOMOBILE FRONT DRIVER AND FRONT PASSENGER DOORS DO NOT LOCK AUTOMATICALLY AND REMAIN UNLOCK WHEN SHIFT IN DRIVE WHEN CAR IS STATIONARY AND ALSO WHEN CARE IN MOTION. NO VOICE, LIGHT OR ANY ALERTS THAT ALERT THE DRIVER TO LOCK THE DOORS MANUALLY EVERY TIME YOU DRIVE THE CAR. THIS A SAFETY ISSUE AS IF YOU FORGET TO LOCK THE DOORS MANUALLY AND BY ANY CHANCE SNAPS ON THE DOOR HANDLE, CAR DOOR WILL OPEN AND FATALITIES CAN OCCUR. SPOKE WITH SERVICE ADVISOR AT MY SUBARU DEALER AND HE STATED THAT THIS ISSUE IS REAL AND THERE IS NO WAY TO PROGRAM THE VEHICLE TO LOCK THE FRONT DOORS AUTOMATICALLY WHEN IT IS IN DRIVE OR AT CERTAIN SPEED. I AM NOT AWARE OF ANY OTHER CARS THAT HAVE SAME ISSUE, EVEN OLDER CARS 10 PLUS YEARS OLD CARS HAS THIS SAFETY FEATURE AS STANDARD. THIS ISSUE IS NOT MENTIONED ANYWHERE IN THE VEHICLE MANUAL AND SALES PERSONS DO NOT TALK ABOUT. IN MY OPINION THIS IS A SAFETY ISSUE AND A KEY FACTOR WHEN CHOOSING TO BUY SUBARU OUTBACK.

TAKATA RECALL--CHECKING IF APPROPRIATE

WINDOW CRACKED BUT WAS NOT HIT WITH ANYTHING. CRACK APPEARED ON THE DRIVERS SIDE, HALFWAY DOWN THE WINDSHIELD, AND OBSTRUCTS VIEW OF THE DRIVER. CAR HAS LESS THAN 1600 MILES ON IT. DEALER STATED IT WAS NOT COVERED AS A DEFECT AND WE ARE ON OWN OWN TO REPLACE IT. THERE ARE NUMEROUS COMPLAINTS OF SUBARU OUTBACK WINDSHIELDS CRACKING BECAUSE THEY ARE TO THIN. DANGEROUS TO DRIVE DUE TO VISIBILITY ISSUES.

ON 8 JUNE 2017 I HAD JUST PULLED INTO A PARKING SPOT IN FRONT OF A MEDICAL SUITE WHEN MY LEASED THREE MONTH OLD 2017 SUBARU OUTBACK WITH 1,000 MILES SUDDENLY HAD AN UNINTENDED ACCELERATION EPISODE JUMPING THE CURB AND CRASHING INTO A BRICK WALL AND SUITE DOOR AFTER DISPLACING A THRESHOLD COLUMN BY TWO INCHES. THE AIRBAG DID NOT DEPLOY, THE "EYESIGHT" FUNCTION DID NOT STOP THE VEHICLE, THE SEAT BELT DID NOT RESTRAIN ME AND MY CHEST SLAMMED INTO THE STEERING WHEEL, MY KNEES CRASHED INTO THE DASHBOARD. ON 2 JUNE, LESS THAN A WEEK EARLIER, THE CAR HAD DONE THE SAME UNINTENDED ACCELERATION WHILE BACKING OUT OF A PARKING SPOT, BUT NOTHING WAS HIT AT THAT TIME. AFTER THE INITIAL AMBULANCE ER VISIT, PLUS TWO MORE, MY PHYSICAL INJURIES CONSISTING OF ACHES AND PAINS, BRUISES, XRAYS, IV TREATMENT FOR PERSISTENT HEADACHE AFTER THE ACCIDENT, ARE INSIGNIFICANT COMPARED TO THE MENTAL AND EMOTIONAL DAMAGE. NOT TO MENTION THE ECONOMIC BURDEN AND FRUSTRATING SITUATION THIS LEAVES ME IN. I CONTACTED THE DEALERSHIP AND SENT IN PICTURES OF THE VEHICLES AND DAMAGED BUILDING. THEY IN TURN REFERRED MY COMPLAINT TO SUBARU OF AMERICA WHO WAS VERY DILIGENT IN PERFORMING AN INVESTIGATION AND KEEPING ME UPDATED WITH THE PROCEDURE. HOWEVER, ALMOST TWO MONTHS AFTER THE ACCIDENT, SUBARU OF AMERICA CLAIMS THEIR RESULTS INDICATE "MISAPPLICATION OF THROTTLE AND BREAK" CLEARLY PUTTING THE BLAME ON ME, WITHOUT MENTIONING ANYTHING ABOUT THE FIRST INCIDENT, AND THE LACK OF RESPONSE OF THE SAFETY FEATURES OF THE VE

FIRST BRAKING ISSUE (ALSO POWER TRAIN): THE BRAKE PEDAL IS ONLY SLIGHTLY HIGHER THAN THE HEIGHT OF THE GAS PEDAL. CONSEQUENTLY, SEVERAL TIMES WHILE DRIVING, MY RIGHT FOOT HAS HIT BOTH THE BRAKE PEDAL AND THE GAS PEDAL SIMULTANEOUSLY, ESPECIALLY IN AN EMERGENCY SITUATION. IN SUCH INSTANCE, THE RESULT IS A POWER SURGE WHILE BRAKING, POTENTIALLY EXTENDING THE STOPPING DISTANCE OF THE CAR. OTHER CARS (NON-SUBARU) HAVE THE BRAKE PEDAL HIGHER, SO THIS SIMULTANEOUS APPLICATION OF BRAKES AND POWER IS LESS LIKELY TO HAPPEN. THE DEALER'S SERVICE MANAGER SAYS THE HEIGHT OF THE BRAKE PEDAL IS NOT ADJUSTABLE, AND REFERS OWNERS TO SUBARU'S CUSTOMER RETAIL SERVICES. SUBARU'S CUSTOMER RETAIL SERVICES CLAIMS THERE IS NO WAY TO ADJUST THE HEIGHT OF THE BRAKE PEDAL TO AVOID THIS PROBLEM. SECOND BRAKING ISSUE: UNLIKE OTHER CARS, THERE IS NO EMERGENCY HAND BRAKE OR FOOT BRAKE ON THE SUBARU, SO THE RISK OF AN ACCIDENT IS HIGH IF THE REGULAR BRAKES FAIL. THE BRAKES HAVE NOT YET FAILED, BUT THERE SHOULD BE REDUNDANCY FOR THIS CRITICAL BRAKING FUNCTION.