RIGHT SIDE FRONT QUARTER GLASS SPONTANEOUSLY SHATTERED. THE VEHICLE WAS STATIONARY, NOT RUNNING, AND PARKED IN THE GARAGE WITH ALL GARAGE DOORS CLOSED. THE DATE WAS 09/02/2017. THE VEHICLE WAS PURCHASED NEW ON 07/19/17 WITH AN ODOMETER READING OF 18 MILES. CAUSE OF THE GLASS SHATTERING IS UNKNOWN.
2017 Subaru Outback complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →
KEY HAS BEGUN TO GET STUCK IN IGNITION EACH TIME I SHIFT INTO PARK AND SHUT OFF THE ENGINE. ONE HAS TO REPEATEDLY SLAM THE GEAR SHIFT INTO PARK FOR THE IGNITION SWITCH TO RECOGNIZE THE CAR IS INDEED IN "PARK" AND RELEASE THE KEY. COULD CREATE AN ISSUE FOR ANYONE WITHOUT THE PHYSICAL STRENGTH TO "SLAM" THE GEAR SHIFT INTO "PARK" OR SOMEONE WHO NEEDS TO QUICKLY EXIT THEIR VEHICLE AND GET INTO THEIR LOCKED HOUSE OR BUILDING. HOUSE KEYS ARE ALWAYS ATTACHED TO CAR KEYS, WHICH ARE INEVITABLY STUCK IN THE IGNITION. A SEARCH OF ONLINE FORUMS SHOWS THIS IS A KNOWN ISSUE THAT SUBARU HAS NOT MADE GOOD ON AND DEALERS ARE CHARGING OWNERS UPWARDS OF $600 TO REPAIR.
MY WIFE WAS DRIVING THE SUBARU IN TOWN ON A PAVED ROAD HER WHEN SHE HEARD A POP/CRACK NOISE. A CRACK BECAME VISIBLE IMMEDIATELY AND AFTER SHE TOOK A LUNCH BREAK AND RETURNED TO THE CAR, THE CRACK HAD EXPANDED FURTHER INTO HER LINE OF SITE. THE CRACK STARTED IN THE LOWER CORNER OF THE WINDSHIELD ON THE DRIVERS SIDE. THIS HAPPENED IN MID AUGUST 2019. WE HAD TO REPLACE THE WINDSHIELD IN SEPTEMBER SINCE IT INTERFERED WITH HER VISIBILITY. I HAVE A PHOTO WHICH IS TOO LARGE (OVER 5MB) TO BE ACCEPTED BY THIS FORM.
IGNITION KEY GETS STUCK AND WOULD NOT COME OUT BECAUSE OF FAULTY SHIFT GEAR SENSOR NOT RECOGNIZING THE PARK POSITION.
MY WINDSHIELD SPONTANEOUSLY CRACKED AND SPREAD TO THE POINT WHERE I HAD TO REPLACE IT. THE CAR WAS PARKED IN MY GARAGE WHEN IT CRACKED. AFTER DRIVING THE CAR THE CRACK SPREAD THE ENTIRE SPAN OF THE WINDSHIELD.
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. DURING COLD WEATHER, THE VEHICLE FAILED TO START. THE FAILURE OCCURRED EVER SINCE THE VEHICLE WAS PURCHASED ON APRIL 15, 2017. THE VEHICLE WAS TAKEN TO CAPITAL SUBARU (920 CAPITAL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136) ON THREE DIFFERENT OCCASIONS, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,718.
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE WINDSHIELD CRACKED WITHOUT IMPACT OR WARNING. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS, INCLUDING LITHIA RENO SUBARU (775-800-5534, LOCATED AT 2270 KIETZKE LN, RENO, NV 89502). BOTH DEALERS INSISTED THAT THE WINDSHIELD WAS IMPACTED BY SOMETHING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000. THE VIN WAS UNKNOWN.
THE WINDSHIELD DEVELOPED A CRACK FROM THE BOTTOM CORNER OF THE DRIVER'S SIDE FOR NO APPARENT REASON WHEN THE CAR WAS GARAGED. THERE WAS NO ROCK OR OTHER DAMAGE TO CAUSE IT. IT HAS SPREAD ACROSS THE WINDSHIELD. THE WINDSHIELD REPLACEMENT IS PROHIBITIVELY EXPENSIVE AND THIS IS A KNOWN PROBLEM TO SUBARU.
WINDSHIELD HAS BROKEN FOR THE 2ND TIME SINCE PURCHASE. BOTH TIMES SUBARU GLASS.
WITHIN A COUPLE WEEKS OF HAVING TO HAVE OUR WINDSHIELD FIXED, I WAS DRIVING STRAIGHT AHEAD ON A FREEWAY, APPROXIMATELY 70 MPH, WHEN A CRACK STREAKED ACROSS OUR WINDSHIELD. WE COULDN'T FIGURE OUT WHY, THINKING MAYBE A TINY ROCK HIT US. A FEW DAYS LATER WE ASKED SUBARU TO FIX IT, BUT THEY SAID THAT'S NOT WHAT THEY DO AND SENT US TO A LOCAL AUTO GLASS COMPANY. THEY SAID THESE NEW WINDSHIELDS WITH ALL THE TECHNOLOGY LIKE EYESIGHT, ETC. SEEM TO MAKE THE WINDSHIELDS MORE FRAGILE. ON JUNE 1ST, 2017 (OUR CAR WAS ONLY 6 MONTHS OLD), HAVING THE WINDSHIELD REPLACED, WE PICKED IT UP TO A TUNE OF $1,485.02. I WONDERED WHEN WE WOULD HAVE TO BE BACK IN FOR ANOTHER FIX. VERY CONCERNING.
WINDSHIELD CRACKING.
WINDSHIELD DEVELOPED A CRACK FROM THE VERY TOP EDGE WITHOUT ANY IMPACT OR SIGNS OF DAMAGE. VEHICLE WAS STATIONARY AND IN A COVERED GARAGE.
THE WINDSHIELD CRACKED AND BY THE END OF THE DAY (SITTING IN A PARKING LOT) WAS SEVERAL FEET LONG. I TOOK IT TO THE DEALER SERVICE CENTER AND HAD IT REPLACED. USED MY INSURANCE CLAIM AND PAID OUT OF POCKET.
WINDSHIELD CRACKED WHILE CAR WAS PARKED.
I OWN AND DRIVE A 2017 SUBARU OUTBACK PREMIUM. I LIKE THIS CAR AND ENJOY DRIVING IT. MY CAR HAS THE FULL EYESIGHT SAFETY SYSTEM. ON SEPTEMBER 27 2019 I WAS DRIVING SOUTHBOUND ON THE NORTHEAST EXTENSION OF THE PENNSYLVANIA TURNPIKE. I WAS A FEW MILES SOUTH OF THE LANSDALE EXIT IN THE MIDDLE LANE OF THREE. THE ROAD WAS DRY, THE WEATHER CLEAR AND TEMPERATURE ABOUT 80 DEGREES. I WAS DRIVING BETWEEN 65 AND 70 MPH. A CAR PASSED ME ON THE RIGHT AT A HIGH RATE OF SPEED AND PULLED INTO MY LANE IN FRONT OF ME. MY SUBARU PRE-COLLISION BRAKING SYSTEM SLAMMED ON THE BRAKES AND BROUGHT ME TO AN ABRUPT STOP IN MY LANE. I HAD NO CONTROL OF THE VEHICLE. MY WIFE WAS SCREAMING ' WHAT ARE YOU DOING ? WHAT ARE YOU DOING ? 'MY EYES WENT TO THE REAR VIEW MIRROR TO SEE WHO WAS GOING TO HIT ME. MY FOOT STAYED ON THE ACCELERATOR TRYING TO KEEP MOVING. THE PRE-COLLISION BRAKING SYSTEM FINALLY RELEASED THE CAR AND I WAS ABLE TO MOVE AGAIN. I MOVED TO THE RIGHT LANE AND PUT MY EMERGENCY FOUR WAY FLASHERS ON. IT HAPPENED TWO MORE TIMES IN THE NEXT MILE. I PULLED OVER AND CALLED THE DEALERSHIP AND THEY ADVISED HOW TO TURN OFF THE PRE-COLLISION BRAKING SYSTEM. ON OCTOBER 3RD I TOOK MY OUTBACK TO THE CIOCCA SUBARU DEALERSHIP IN ALLENTOWN PA. THEY KEPT THE CAR FOR A WEEK AND CLAIMED THERE IS NOTHING WRONG WITH THEIR EYESIGHT SYSTEM. I DON'T FEEL SAFE DRIVING THIS CAR.
THE WINDSHIELD ON MY 2017 SUBARU OUTBACK WITH 28,000 MI. HAS DEVELOPED A CRACK I SEE THAT A LOT OF OWNERS OF OUTBACKS ARE ALSO HAVING CRACKS DEVELOP. NOT SURE IF THERE IS A RECALL ON THE WINDSHIELD. THE CRACK SHOWED UP AS I PULLED THE CAR OUT OF THE GARAGE I WASN'T EVEN DRIVING ON THE ROAD. THE CRACK IS ON THE TOP OF THE WINDSHIELD NEAR THE CENTER.
THE IGNITION KEY CANNOT BE REMOVED FROM IGNITION. THIS DOES NOT HAPPEN EVERY TIME, BUT SEVERAL TIMES A WEEK. I HAVE READ MANY ONLINE COMPLAINTS WHERE THIS IS HAPPENING TO SEVERAL SUBARU OWNERS. THEY SAID SUBARU IS CHARGING THE CONSUMER ANYWHERE FROM $375 TO $800 TO FIX IT.
FAULTY WINDSHIELD, I AM ON MY THIRD WINDSHIELD WHICH HAS JUST CRACKED. THE CRACK ALWAYS BEGINS IN THE SAME PLACE, LOWER PASSENGER SIDE BELOW WINDSHIELD WIPER ASSEMBLY IN DEFROST PORTION OF GLASS. SUBARU HAS REPLACED THE GLASS TWICE AT NO COST AT 27,407 MILES AND 45,099 MILES. NOW AT APPROX. 63,000 MILES IT HAS HAPPENED AGAIN. SUBARU IS "UNAWARE" OF ANY PROBLEM WITH THE WINDSHIELDS IN 2017 OUTBACK MODELS. I AM UNAWARE OF ANY ROCK IMPACT TO THE GLASS. WHILE IN MOTION ON THE HIGHWAY, I HEAR A POP SOUND AND CRACK BEGINS TO FORM AND SPREAD QUICKLY.
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT TURNED OFF THE VEHICLE, BUT THE KEY COULD NOT BE REMOVED FROM THE IGNITION SWITCH. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR APPROXIMATELY TWO WEEKS. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,700.
AFTER STOPPING VEHICLE AND PUTTING IT IN PARK, KEY WILL NOT RETURN TO START AND IS STUCK IN IGNITION.
THE KEYS COULD NOT BE REMOVED FROM THE IGNITION AFTER SHIFTING THE CAR INTO PARK AND TURNING THE CAR OFF. THE PROBLEM FIRST APPEARED AROUND SEPTEMBER 2019 (APPROXIMATELY 42,000 MILES). OVER THE NEXT FEW WEEKS THE PROBLEM PROGRESSIVELY GOT WORSE, AND REQUIRED SHIFTING FROM NEUTRAL TO PARK MULTIPLE TIMES UNTIL THE KEYS COULD BE REMOVED. THE SELECT LEVER ASSEMBLY (PART 35111AL00B) WAS REPLACED WITH THE NEWER VERSION (PART 35111AL00C) WHICH FIXED THE ISSUE. THE ORIGINAL SELECT LEVER ASSEMBLY (35111AL00B) WAS TESTED AND IT HAD A PROBLEM WITH THE "P" RANGE SWITCH. RESISTANCE ACROSS SELECT LEVER ASSEMBLY PINS 1 AND 2 SHOWED A RESISTANCE OF 2-3 OHMS WHEN THE SELECT LEVER WAS IN THE PARK POSITION. THE SERVICE MANUAL STATES THAT THE "P" RANGE SWITCH RESISTANCE SHOULD BE LESS THAN 1 OHM WHEN IN THE PARK POSITION. THIS HIGH RESISTANCE LIKELY CAUSED THE IGNITION TO FAIL TO RECOGNIZE THAT THE CAR WAS IN PARK AND PREVENTED THE KEYS FROM BEING REMOVED.
PASSENGER SIDE REAR STRUT COMPLETELY COLLAPSED/FAILED AT 45000 MILES. I REPLACED (NOT AN EASY JOB) WITH SAME KYB OE PART.
4TH WINDSHIELD REPLACEMENT ON 2017 SUBARU OUTBACK 2.5I PREMIUM WITH EYESIGHT (43,000 MILES). MINOR IMPACT WHILE DRIVING WHICH I'M SURE HAPPENS EVERY DAY TO OTHER MAKES WITHOUT NEEDING TO REPLACE WINDSHIELD. NEVER HAD TO REPLACE A WINDSHIELD IN THIS HOUSEHOLD WITH 80+ YEARS OF DRIVING NON-SUBARUS. SUBARU CANNOT GUARANTEE THAT DEFECTIVE GLASS FROM 2015-2016 IS NOT BEING USED AS OEM REPLACEMENT. WENT WITH AFTERMARKET ON 4TH TIME. SEEMS TO ME THAT SUBARU GLASS IS DEFECTIVE.
CAN NOT REMOVE KEY AFTER TURNING CAR OFF. VEHICLE IS STATIONARY, IN PARK AND ENGINE OFF WHEN THIS OCCURS. KEY STAYS IN COLUMN. SLAMMING SHIFT LEVER A FEW TIMES SOMETIMES FREES IT UP. SUBARU CLAIMS IT'S NOT A RECALL ISSUE. BEEN HAPPENING EACH DAY THE LAST WEEK.
HAVE TO REPLACE WINDSHIELD FOR 2ND TIME ON 2017 SUBARU OUTBACK. CRACKS HAVE BEEN BOTH TIMES ON DRIVERS SIDE FROM BOTTOM UP UNDER WIPER WITH NO CHIPS ON WINDSHIELD. THERE WAS A CLASS ACTION SUIT FOR THE SAME PROBLEM FOR THE 2015 AND 16 OUTBACKS WHICH SUBARU LOST BUT SO FAR THEY ARE NOR COVERING THE 2017 MODELS WHICH IS HAS A DIFFERENT WINDSHIELD BUT HAVING NUMEROUS COMPLAINTS FOR THE SAME PROBLEM. THE CRACKING BOTH TIMES WAS FIRST NOTED WHEN THE CAR WAS IN THE OUR GARAGE.
BATTERY DEAD SEVERAL TIMES. HAVE HAD TO HAVE IT JUMPED SIX TIMES. BATTERY REPLACED BY DEALER ONCE. I NOTE THAT MANY SUBARU OWNERS HAVE SIMILAR PROBLEM.
THE COOLANT LOOSE AND HAS COOLANT SMELL AFTER DRIVE A CAR. I HAD SEVERAL SAME REASON SERVICE. THEY NOTHING WRONG THEY FILL UP COOLANT THAT'S IT. NOW ALMOST EMPTY RESERVOIR. AND IT'S OVER LIMITED WARRANTY. IT'S 36059 MILES.
WE PURCHASED THIS VEHICLE USED IN JULY 2019 AND I NOTICED THAT THE SUBARU DEALER WE PURCHASED IT FROM HAD REPLACED THE WINDSHIELD. NOW ITS BEEN ABOUT 2 MONTHS AND THE WINDSHIELD HAS DEVELOPED A SPONTANEOUS CRACK ON THE BOTTOM ABOUT 9 INCHES LONG IN A S SHAPE. THE CAR WAS PARKED ON MY DRIVEWAY WHEN THIS OCCURED. I BELIEVE THERE MUST BE SOME KIND OF DEFECTIVE DESIGN ON THESE VEHICLES. I HAVE READ THAT EVEN 2019 SUBARU OUTBACKS ARE HAVING THIS PROBLEM. SUBARU CLAIMS THAT A FLAW IN THE WINDSHIELD WIPER DEICER ELEMENT CAUSES THE CRACKS ON 2015-16 MODELS BUT IF THATS THE CASE, WHY IS THIS HAPPENING TO THE MODEL YEARS UP TO 2019? THE BODY STYLE FROM 2015-2019 ARE PRETTY MUCH THE SAME. I BELIEVE SUBARU IS AWARE OF THIS AND DOES NOT WANT TO ACKNOWLEDGE THIS PROBLEM.
THE GEAR SHIFTER DOES NOT GO IN TO PARK COMPLETELY ALLOWING FOR RELEASE OF THE KEY. THERE IS A 'RESET' YOU CAN DO IN THE CENTER CONSOLE OR THEY WILL REPLACE THE SHIFTER SOLVING THE PROBLEM.
MY OUTBACK HAS HORRIBLE WIND NOISE. ITS SO LOUD I CANT USE THE BLUETOOTH PHONE, NOR LISTEN TO THE RADIO. ABSOLUTELY HORRIBLE AND WILL IMPACT MY NEXT PURCHASE.
MY VEHICLE, WHILE STATIONARY WITHOUT ANYTHING PLUGGED IN OR RUNNING (I.E. AC), HAS THE BATTERY DIE. THE VEHICLE IS A 2018, AND THIS HAPPENED 08/24/2019. I BELIEVE A BATTERY TO BE A MAINTENANCE ITEM, BUT BEING LESS THEN 2 YEARS OLD UNDER 'NORMAL' USE IS CONTRARY TO INDUSTRY OR MANUFACTURER STANDARDS, WHICH I BELIEVE THE UNEXPECTED TIMING AND NATURE CREATES A SAFETY ISSUE. I REPLACED THE BATTERY, AND FOUND THIS TO BE A COMMON ISSUE WITH SUBARU'S; HOWEVER, NEVER RECEIVED ANY ADVISEMENT OR NOTIFICATION FROM THE COMPANY.
POSSIBLE STRUCTURAL DESIGN ISSUE THAT CAUSES THE FRONT WINDSHIELD TO CRACK. OEM WINDSHIELD CRACKED SUDDENLY A YEAR AGO. THE CRACK STARTED AT THE VERY TOP OF THE WINDSHIELD IN THE CENTER. NO APPARENT STONE CHIPS OR OTHER DAMAGE TO ATTRIBUTE THIS TO. ABOUT 8 WEEKS AGO THE REPLACEMENT WINDSHIELD ALSO CRACKED, THIS TIME STARTING UNDER THE DRIVER SIDE HOOD AREA, AT THE VERY BOTTOM OF THE WINDSHIELD. THERE'S NO WAY FOR A ROCK OR OTHER OBJECT TO IMPACT THIS AREA, WHICH, GIVEN THE SUDDEN LARGE CRACKS THAT APPEARED, LEAD ME TO BELIEVE THERE'S A STRUCTURAL STRESS ISSUE COMING TO PLAY ON THE FRONT WINDSHIELD. AS THE FRONT WINDSHIELD IS A STRUCTURAL SAFETY COMPONENT OF THE VEHICLE, I BELIEVE THIS CAUSES A SAFETY ISSUE LONG TERM, NOT TO MENTION A SIZABLE ANNUAL EXPENSE BETWEEN THE WINDSHIELD AND HAVING THE EYESIGHT CAMERAS RECALIBRATED FOR THE NEW GLASS. VEHICLE HAS BEEN ON THE ROAD LESS THAN THREE YEARS. THE 'WHEN DID THIS HAPPEN' DATE SELECTED BASED ON THIS YEARS CRACKING. I DIDN'T TAKE PHOTOS OF LAST YEARS CRACKED WINDSHIELD. CURRENT CRACKED WINDSHIELD STILL IN THE VEHICLE.
OUR OUTBACK WAS SITTING IN THE DRIVEWAY SINCE YESTERDAY AFTERNOON. THIS MORNING MY WIFE DISCOVERED A LARGE CRACK IN THE WINDSHIELD. IT'S APPROXIMATELY 7 INCHES LONG. I'VE READ ON SEVERAL WEBSITES THAT THIS IS AN ONGOING ISSUE WITH LATE MODEL SUBARUS. CAN YOU PLEASE HELP US?
CAR STALLED (4X'S AT LEAST) WHEN MAKING TURNS; STALLED AFTER PASSING A CAR WHEN I RETURNED TO MY LANE WITH HIGH SPEED TRAFFIC BEHIND ME. HAVE HAD THIS PROBLEM SINCE WE PURCHASED CAR. HAVE TAKEN TO DEALER SEVERAL TIMES, EACH TIME THE RESULT WAS "THEY COULDN'T DUPLICATE PROBLEM", ONCE THEY SAID THEY ADJUSTED THE SOFTWARE TO CORRECT PROBLEM, RESULT DIDN'T SEEM TO IMPROVE.
YESTERDAY MORNING, I STOPPED MY SUBARU IN ORDER TO BACK INTO A PARKING SPACE. THE CAR WAS IN DRIVE AND MY FOOT WAS ON THE BRAKE. WHILE MY FOOT WAS STILL ON THE BRAKE AND I WAS CHANGING GEARS FROM DRIVE TO REVERSE, THE ENGINE STARTED ACCELERATING FULL-THROTTLE. I HAD TO PRESS THE BRAKE PEDAL VERY HARD TO PREVENT THE CAR FROM GOING DOWN THE HILLSIDE BEHIND THE PARKING LOT. I PUT THE CAR BACK IN PARK WITH THE ENGINE REVVING FULL-THROTTLE AND TURNED THE IGNITION OFF. AFTER THIS INCIDENT THE CAR OPERATED NORMALLY ' UNTIL TODAY. TODAY, MY CAR WAS PARKED IN MY DRIVEWAY IN FRONT OF MY GARAGE. WHEN I STARTED THE CAR EVERYTHING SEEMED FINE ' UNTIL, WITH MY FOOT ON THE BRAKE, I ATTEMPTED TO CHANGE GEARS FROM PARK TO DRIVE. AGAIN THE ENGINE IMMEDIATELY AND UNEXPECTEDLY ACCELERATED FULL-THROTTLE. AS I WAS MOVING THE GEAR SHIFTER FROM PARK TO REVERSE TO NEUTRAL TO DRIVE, I AGAIN HAD TO PRESS THE BRAKE PEDAL VERY HARD TO PREVENT THE CAR FROM BACKING INTO MY GARAGE DOOR. I IMMEDIATELY CALLED MY SUBARU DEALER BUT COULD NOT REACH THE SERVICE DEPARTMENT. AFTER 10-12 RINGS I GOT A MESSAGE INSTRUCTING ME TO LEAVE A MESSAGE FOR THEM TO CALL ME BACK SINCE THEY WERE CURRENTLY EXPERIENCING HEAVY CALL VOLUME DUE TO AN INCREASE IN RECALL ISSUES. I CALLED BACK AND GOT THROUGH TO SOMEONE IN THE SERVICE DEPARTMENT AND EXPLAINED THE PROBLEM TO THEM. THEY SAID THEY WERE UNFAMILIAR WITH THIS PROBLEM ON SUBARU OUTBACKS.
HESITATES FOR 3 TO 4 SECONDS FROM A STOP WITHOUT WARNING. HAS BEEN OCCURRING SINCE WE BOUGHT IT NEW JAN. 2017. REPORTED TO SERVICE DEPT AT DEALERSHIP. TOLD IT IS THE WAY I DRIVE. REPORTED IT TO SUBARU CORPORATE OFFICES. THEY REFUSE TO CHECK INTO IT AND SAY IT IS NOT A PROBLEM. I AM VERY CAREFUL ABOUT PULLING INTO TRAFFIC AS I NEVER KNOW WHEN THIS WILL HAPPEN. IT ALSO HAS A ROUGH IDLE. I KNOW THERE IS A PROBLEM WITH THESE VEHICLES IN THE THROTTLE ASSEMBLY.
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. WHEN THE VEHICLE WAS PLACED IN THE PARK POSITION, THE KEY FAILED TO EJECT FROM THE IGNITION WITHOUT WARNING. THE CONTACT CALLED GANLEY SUBARU OF BEDFORD (123 BROADWAY AVE, BEDFORD, OH 44146, (440) 439-3444) FOR FURTHER INFORMATION ON THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS. THE CONTACT WAS PROVIDED CASE NUMBER: 146834249388. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
WAS SITTING AT A TRAFFIC LIGHT ON A CITY STREET, THE LIGHT TURNED GREEN AND I ACCELERATED THROUGH THE LIGHT AND AFTER 100-200 YARDS, THE CAR ACCELERATED WIDE-OPEN ON ITS OWN. I HIT ONE CAR ON THE RIGHT REAR AND REAR-ENDED ANOTHER WHICH STOPPED THE VEHICLE. ALL THE AIRBAGS DEPLOYED.
MY WIFE WAS DRIVING ON I-80 IN NEBRASKA. WITH NO TRAFFIC AROUND, HER SUNROOF SPONTANEOUSLY EXPLODED WHILE DRIVING. THERE WERE NO WARNING SIGNS OR ANYTHING AHEAD FO THE EVENT. LUCKILY THE HEADLINER SHADE WAS CLOSED SO THE DIDN'T GET HIT BY GLASS AND WERE ABLE TO PULL OVER SAFELY.
CANNOT REMOVE KEY FROM IGNITION WHEN IN PARK. MANY OTHERS HAVE REPORTED THIS ONLINE, AND THE DEALERSHIP IS CHARGING ME TO CHECK WHAT THE ISSUE IS. WHEN IN PARK, STEERING WHEEL IS STRAIGHT, NOT ON A SLOPE, THE KEY IS STUCK IN THE IGNITION. CAN TURN IT OFF, BUT CAN'T REMOVE THE KEY. SOMETIMES JIGGLING, SOMETIMES STARTING AND TURNING BACK OFF, AND SOMETIMES STARTING, PUTTING IN DRIVE, AND SLAMMING THE SHIFTER INTO PARK AGAIN SOLVES THE ISSUE, BUT SOMETIMES NOT. SPENT OVER 20 MINUTES TODAY TRYING TO GET IT OUT, DROVE TO THE DEALER, AND IT CAME OUT WITHOUT AN ISSUE. NO CONSISTENCY TO THE ISSUE.
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT ACTIVATED THE DIMMERS FOR THE REARVIEW MIRRORS. SHE STATED THAT SHE COULD NOT SEE OUT OF THE MIRRORS AND THE MIRRORS THEMSELVES WERE TOO DARK. THE CONTACT STATED THAT THE VEHICLE ALSO HAD TINTED WINDOWS. THE CONTACT TOOK THE VEHICLE TO DUNNING SUBARU (3771 JACKSON RD, ANN ARBOR, MI 48103, (734) 662-3444) AND WAS INFORMED THAT THE TINTED WINDOWS WERE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000.
REPEATED ISSUES WITH REAR LIFT GATE. INCLUDING NOT OPENING AND STICKING AN ANIMAL IN THE BACK AND NOT SHUTTING COMPLETING HOWEVER GIVING THE INDICATION OF SHUT. TODAY 7-25-19, I WAS DRIVING AT APPROXIMATELY 55 MILES AN HOUR AND THE LIFTGATE NOT SHUT LIGHT ILLUMINATED ON MY DASH DURING THE MORNING COMMUNICATE. THERE WAS NO SAFE PLACE TO PULL OVER UNTIL 10 MINUTES LATER. WHEN I GOT OUT OF THE CAR IT APPEARED TO BE SHUT HOWEVER I HAD TO PUSH ON THE BACK SEVERAL TIMES TO SHUT IT. LUCKILY MY DOG WAS NOT IN THE CAR AT THE TIME, BUT THIS CAN POSE A MAJOR SAFETY ISSUE IF ACTUALLY CAME OPEN. I HAVE CALLED THE LOCAL DEALERSHIP SEVERAL TIMES ABOUT THE ISSUE BUT THEY SAID THEY CANNOT DO ANYTHING IF THEY CANNOT RECREATE IT THEY ONLY RESET THE SENSOR. THIS WAS THE FINAL DRAW FOR ME AND I BELIEVE THE VEHICLE IS UNSAFE. NOTE: PICTURE TAKEN WAS WHEN I WAS AT A STOP LIGHT.
WINDSHIELD CRACKS AND CHIPS WAY TOO EASILY.
DRIVER FRONT DOOR LOCK AND UNLOCK FAILED. DOESN'T OPERATE WITH FOB OR KEY. LOCK AND UNLOCK INTERIOR SWITCH DOESN'T WORK EITHER,NO AFFECT.
WINDSHIELD DEVELOPED CRACK FROM UNDER DRIVER'S WIPER UP AND ACROSS 3 INCHES THEN ACROSS TO UP TO ABOVE OTHER WIPER THEN UP IN HALF CIRCLE AND BACK ACROSS THE WINDSHIELD TO THE DRIVER'S SIDE. CAR HAD BEEN PARKED.
THE GEAR SHIFT DOES NOT ENGAGE FULLY IN PARK WHEN THE CAR IS STOPPED. THIS IS AN INTERMITTENT PROBLEM. IF IT IS NOT ENGAGED FULLY WHEN THE ENGINE IS OFF, THE KEY CANNOT BE REMOVED AND THE GEAR SHIFT CAN SLIDE FROM PARK TO REVERSE AND NEUTRAL WITHOUT PRESSING THE GEAR SHIFT BUTTON. IT IS NECESSARY TO RESTART THE CAR SOMETIMES TWO OR THREE TIMES IN ORDER FOR PARK TO FULLY ENGAGE. TWICE WHEN THE CAR WAS IDLING IN PARK IT DID NOT ENGAGE FULLY AND SLID INTO REVERSE. THE SECOND TIME CAUSED AN ACCIDENT BUT NO INJURIES. THE CAR HAS BEEN SERVICED REGULARLY AND THERE HAVE BEEN NO WARNING INDICATORS TO DATE.
IN APRIL 2017, JUST 3 MONTHS AFTER PURCHASING MY OUTBACK NEW, I WAS DRIVING ALONG I-10 IN LOUISIANA WHEN I HEARD A LOUD NOISE AND A CRACK IN WINDSHIELD APPEARED. IT BEGAN TO GROW AND A COUPLE OF MONTHS LATER, IN JUNE, THERE WAS ANOTHER SPONTANEOUS CRACK IN MY WINDSHIELD THAT APPEARED. MY CAR WAS STILL UNDER WARRANTY BUT MY DEALERSHIP TOLD ME THAT THIS WAS NOT COVERED. THE COST WAS OVER $600 FOR REPLACEMENT AND CALIBRATION OF EYE SIGHT. WE PURCHASED THE OEM WINDSHIELD BECAUSE THEY TOLD US OUR EYE SIGHT MAY NOT WORK WITH A GENERIC WINDSHIELD. IT WAS REPLACED AUGUST OF 2017 - CAR WAS LESS THAN ONE YEAR OLD. WELL, A YEAR LATER IN SEPTEMBER OF 2018, THE SPONTANEOUS CRACKS STARTED APPEARING AGAIN. AND NOW THE CRACK EXPANDS ACROSS THE ENTIRE WINDSHIELD. I AM UPSET AT HAVING TO CHANGE IT AGAIN BECAUSE I FEEL LIKE THIS WILL HAPPEN OVER AND OVER AGAIN. IT IS DANGEROUS AND EFFECTS VISIBILITY. SUBARU SHOULD TAKE CARE OF THIS.
THE ATTACHED INVOICES ARE A RESULT OF NUMEROUS ELECTRICAL ISSUES THAT I HAVE EXPERIENCED SINCE OWNING THE OUTBACK. EACH TIME I WOULD GO FOR SERVICE WITH KEY FOBS NOT WORKING THE EMPLOYEES WERE SO RUDE AND SPENT ALL THEIR TIME MAKING ME FEEL LIKE AN IDIOT INSTEAD OF TRYING TO SOLVE THE PROBLEM. I HAVE LEFT IN TEARS MANY TIMES. THE RADIO AND BLUETOOTH WERE NOT WORKING RIGHT FROM DAY ONE. WHEN I COMPLAINED TO GRAYSON IN KNOXVILLE HE DIALED A LOCAL NUMBER IN KNOXVILLE AND SAID "NOTHING WRONG" WITH THE TELEPHONE SYSTEM I STILL STRUGGLE WITH CALLS THRU THE BLUETOOTH. EARL DUFF IN HARRIMAN HAS BEEN THE MOST CONSIDERATE OF ALL THE OTHERS. HOWEVER, I FIND IT HARD TO BELIEVE THAT AT 58,000 MILES, THE PASSENGER AIRBAG IS OUT OF COMMISSION. RIGHT NOW I AM DRIVING WITH EVERY ONE OF THE DIGITAL INDICATORS ON. CANNOT USE CRUISE CONTROL. THE REAR HATCH ONLY RAISES ABT 1/4 OF THE HIGHTH THAT IT SHOULD. I HAVE HEARD SO MANY GOOD THINGS ABOUT A SUBARU AND HAD TO HAVE ONE. I HAVE HAD NOTHING BUR DISAPPOINTMENT FROM THE MENTIONED DEALERS. RIGHT NOW THE CAR IS PARKED IN THE GARAGE. IT STILL RUNS BUT WHO KNOWS WHAT WILL HAPPEN WHILE I AM DRIVING.
CAR DOES NOT START BAD BATTERY
DRIVING ON INTERSTATE AND SMALL PEBBLE STRUCK CENTER OF WINDSHIELD. AT THE TIME OF IMPACT NO VISUAL DAMAGE TO WINDSHIELD. DROVE APPROXIMATELY 5 MILES ON THE WAY TO HOME WHEN THE LOWER CENTER OF WINDSHIELD CRACKED. CRACK IS ESTIMATED 8 INCHES IN DIAMETER.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2017 Subaru Outback → · Every Outback year → · How the figures are calculated →