Page 13 of 19 · complaints 601–650 of 921

2017 Subaru Outback complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →

Structure
Filed Aug 18, 2020NC

2017 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE GAS AND BRAKE PEDALS. *LD THE CONSUMER STATED WHEN DEPRESSING THE BRAKE PEDAL IT TRAVELS ALL THE WAY DOWN, CAUSING THE DRIVER TO INADVERTENTLY MAKE CONTACT WITH THE GAS PEDAL. THE DEALER WAS NOTIFIED AND STATED THE VEHICLE WAS OPERATING AS DESIGNED. *JS

Electrical System
Filed Aug 17, 2020WA

THE CAR BATTERY DIES VERY QUICKLY. WE BOUGHT THE VEHICLE LAST YEAR, AND IT ONLY TOOK LESS THAN AN YEAR BEFORE THE CAR STARTED DYING FOR NO REASON. WE REPLACED THE BATTERY, BUT THE CAR WOULD STILL DRAIN THE BATTERY OVERNIGHT. WE TOOK TO OUR MECHANIC AND HE CANNOT FIND WHAT IS DRAWING THE ENERGY. NOW, IF WE LEAVE THE DOORS OPEN FOR MORE THAN 10 MINUTES THE CAR WILL DIE. IT IS COMPLETELY UNRELIABLE AT THIS POINT, AND I HAVE HAD TO PURCHASE A TRAVEL "JUMPER" KIT IN ORDER TO NOT GET STRANDED.

Electrical System
Filed Aug 16, 202028,500 milesLA

BATTERY DRAINED

Power Train › Automatic Transmission › Gear Position Indication (prndl)
Filed Aug 14, 202093,700 milesGA

TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE GEAR BOX FAILED TO RECOGNIZE WHEN THE VEHICLE WAS IN PARK WHICH CAUSED THE KEY TO NOT BE ABLE TO BE REMOVED FROM THE IGNITION. THERE WAS NO WARNING. THE VEHICLE WAS TAKEN TO THE SUBARU OF KENNESAW DEALER LOCATED AT 905 ERNEST W. BARRETT PKWY NW, KENNESAW, GA 30144, WHERE IT WAS STATED THAT THE FAILURE WAS A KNOWN ISSUE AND SCHEDULED AN APPOINTMENT FOR THE CONTACT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WERE MULTIPLE COMPLAINTS ABOUT THE FAILURE AND THAT THE DEALER WOULD BE CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 93,700.*DT*DT CONSUMER WAS REIMBURSED FOR THE REPAIR.*JB

Unknown or Other
Filed Aug 14, 202093,700 milesGA

MUTIPLE TIMES WHEN THE CAR IS STOPPED AND PUT INTO PARK,REGARDLESS OF WHERE, THE KEY WILL NOT COME OUT OF THE IGNITION. THE SWITCH CAN BE TURNED OFF, BUT THE KEY WILL NOT COME OUT OF THE IGNITION. THE GEAR SHIFT HAS TO BE MANIPULATED MULTIPLE TIMES BETWEEN DRIVE AND PARK IN ORDER TO EVER REMOVE THE KEY. THIS MAKES IT QUITE DIFFICULT TO RUN ERRANDS OR TO TAKE A TRIP, NOT KNOWING IF THE ABILITY TO REMOVE THE KEY WILL BE POSSIBLE. AND, OF COURSE, IF THE KEY HAS TO BE LEFT IN, THE POSSIBILITY OF THEFT WOULD BE GREAT. CAR IS NOT RECOGNIZING THE GEAR SHIFT IS IN PARK. ON ONE OCCASION, I HAD TO LEAVE THE KEY IN THE CAR IN MY DRIVEWAY, BUT THIS RUNS THE BATTERY DOWN. DEALER WHERE I AM TAKING CAR TO BE REPAIRED AS WELL AS THE SUBARU OF AMERICA CONTACT, ADVISED ME THIS IS A REGULAR OCCURRENCE AND SUBARU IS WELL AWARE OF WHAT IS HAPPENING. I FEEL THIS SHOULD BE PUT ON THE RECALL STATUS! THIS HAS HAPPENED ON MULTIPLE OCCASIONS SINCE BUYING THE CAR ON JUNE 5, 2020. TODAY'S DATE IS 08/14/20. REPAIR WILL BE MADE MONDAY, 08/17/20.

Forward Collision Avoidance › Automatic Emergency Braking
Filed Aug 14, 202018,000 milesKY

TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED ON THREE OCCASIONS WHILE DRIVING 25-35 MPH, THE AUTOMATIC COLLISION BRAKING SYSTEM ENGAGED WHEN THERE WAS NO OBJECT PRESENT. THE CONTACT MENTIONED IT HAPPENED WHILE APPROACHING A CURVE. ADDITIONALLY, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD HOWEVER, AFTER PUMPING THE BRAKE PEDAL THE BRAKES WORKED AS DESIGNED. THE AUTOMATIC COLLISION WARNING INDICATOR WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO WYATT JOHNSON SUBARU (2425 WILMA RUDOLPH BLVD, CLARKSVILLE, TN 37040, (931) 648-4300) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WORKED AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.

Electrical System
Filed Aug 13, 202030,000 milesOR

THE CAR DIES VERY QUICKLY. WE BOUGHT THE VEHICLE BRAND NEW, AND IT ONLY TOOK ABOUT A YEAR BEFORE THE CAR STARTED DYING FOR NO REASON. WE REPLACED THE BATTERY, BUT THE CAR WOULD STILL DRAIN THE BATTERY OVERNIGHT. WE TOOK TO OUR MECHANIC AND HE CANNOT FIND WHAT IS DRAWING THE ENERGY. NOW, IF WE LEAVE THE DOORS OPEN FOR MORE THAN 10 MINUTES THE CAR WILL DIE. IT IS COMPLETELY UNRELIABLE AT THIS POINT, AND I HAVE HAD TO PURCHASE A TRAVEL "JUMPER" KIT IN ORDER TO NOT GET STRANDED. IT SEEMS VERY RANDOM HOW IT WILL DIE. IT CAN JUST BE SITTING IN THE GARAGE OVERNIGHT (FROM 5 PM TO 8 AM), WITH NOTHING RUNNING, NO DOORS OPEN, NO LIGHTS ON, BUT WILL BE FULLY DRAINED.

Visibility/Wiper
Filed Aug 12, 202020,000 milesWA

THE WINDSHIELD JUST CRACKED BY ITSELF WHILE NOT MOVING. I GOT IN THE CAR TO START IT AND HEARD A CRACK. IT STARTED AT THE BOTTOM OF THE WINDSHIELD BEHIND THE TRIM AND WENT UP THE WINDSHIELD ABOUT 10 INCHES. SENSE THEN IT HAS SPREAD.

Electrical System
Filed Aug 9, 202024,000 milesAZ

THE BATTERY DOES NOT LAST LONG AND DOES NOT ALWAYS HOLD ITS CHARGE. IT HAS COMPLETELY LOST ITS CHARGE MULTIPLE TIMES FROM THE SECOND DAY I OWNED IT. IN LESS THAN A YEAR THE CAR HAS HAD A DRAINED BATTERY FOR NO APPARENT REASON. THE VEHICLE HAS CONSISTENTLY LOST ITS CHARGE WHILE STATIONARY. AT SOME TIMES IT IS OFF AND WILL NOT TURN ON. OTHER TIMES IT HAS BEEN ON AND PARKED AND SUDDENLY TURNS OFF. THE DEALERSHIP SERVICE DEPARTMENT CAN NOT DETERMINE THE REASON.

Electrical System
Filed Aug 8, 202023,973 milesCA

BATTERY DIED IN 2019 AFTER OWNING CAR FOR ~2YRS AS IT FAILED BATTERY LOAD TEST. BATTERY REPLACED APRIL 2019. IN JULY 2020, THE CAR FAILED TO START (STATIONARY) AGAIN REQUIRING A CHARGE / JUMP. TOOK CAR IN TODAY ON 8/8/20 AND IT FAILED BATTERY LOAD TEST AGAIN AND BATTERY WAS REPLACED AGAIN UNDER WARRANTY. THIS APPEARS TO BE A COMMON PROBLEM WITH SUBARUS AND SUBARU NEEDS TO ADDRESS AS THIS CAN LEAVE CONSUMERS IN BAD/DIFFICULT SITUATIONS.

Unknown or Other
Filed Jul 30, 202045,000 milesID

WON'T LET ME REMOVE THE KEY WHEN IN PARK. DIAGNOSIS IS THE SHIFTER PLATE ASSEMBLY NEEDS REPLACED.

Electrical System
Filed Jul 29, 202062,000 milesMI

CANNOT REMOVE KEY FROM IGNITION ONCE VEHICLE IS TURNED OFF AND PUT IN PARK. REFERENCE SUBARU SERVICE BULLETIN 16-112-18R.

Visibility/Wiper
Filed Jul 29, 202033,000 milesCA

I PURCHASED MY 2017 OUTBACK BRAND NEW FROM THE DEALERSHIP IN 2017 AND IN THE THREE YEARS OF OWNING IT, I HAVE HAD TO REPLACE THE WINDSHIELD 3 TIMES. I HAVE NEVER HAD A CAR WHERE THE WINDSHIELD APPEARS TO CRACK FOR NO REASON OR BY THE SLIGHTEST TOUCH OF LOOSE GRAVEL. EACH TIME THE WINDSHIELD CRACKS I HAVE BEEN IN MOTION, ON A HIGHWAY GOING SPEEDS OF ABOUT 60MPH. THE CRACK WILL START SMALL AND THEN SPREAD VERY RAPIDLY WITHIN A MATTER OF MINUTES, THUS MAKING IT IMPOSSIBLE TO GET THE CRACK FILLED BEFORE IT SPREADS.

Unknown or Other
Filed Jul 28, 202040,000 milesCO

BATTERY SEEMS TO BE DRAINING FOR NO REASON. MY CURRENT BATTERY IS 2 MONTHS OLD AND WAS STONE DEAD THIS MORNING(TUESDAY) IN MY CARPORT. I HAD NOT DRIVEN IT SINCE SATURDAY, BUT THE SATURDAY TRIP WAS ABOUT 100 MILES.

Electrical System
Filed Jul 26, 20204,000 milesWI

BATTERY DRAINED WHILE CAMPING 3 NIGHTS IN A REMOTE LOCATION, EVEN THOUGH NO LIGHTS (INCLUDING INTERIOR DOME LIGHTS) OR OTHER ACCESSORIES (E.G., RADIO) WERE USED. WE DID HAVE THE POWER TAILGATE OPEN AT TIMES, WHICH WE NOW UNDERSTAND IS BADLY DESIGNED TO DRAIN THE BATTERY. DEALER (AND SUBARU CORP) DID NOT PROVIDE ADEQUATE EXPLANATION FOR WHY A BATTERY WOULD DRAIN (ESPECIALLY WHEN ONLY 3 MONTHS OLD). SAME THING HAPPENED WHILE CAMPING A YEAR LATER, AFTER WHICH WE INSISTED (REQUIRING CONSIDERABLE ARGUMENT) ON A LARGER BATTERY. BUT SAME THING (DRAINED BATTERY, DESPITE NO USE OF AUX ELECT) JUST HAPPENED ON ANOTHER 3-DAY CAMPING TRIP THIS PAST WEEK. (IN ALL 3 CASES, CAR WAS PARKED FOR 2-3 DAYS WITH NO LIGHTS OR RADIO USED, BUT WITH POWER TAILGATE OPENED AT TIMES FOR ACCESS TO CAMPING EQUIPMENT.)

Electrical System
Filed Jul 22, 202050,000 milesVA

THE SUBARU HAS LEFT ME STRANDED TWICE NOW WITH BATTERY FAILURE. THERE IS NO CAUSE FOR THE BATTERY FAILURE. IT HAPPENS SPORADICALLY AND IS HORRIBLY INCONVENIENT. ONCE, I WAS ALONE IN A PARKING LOT AT NIGHT (A WOMAN) WITH NO CELL PHONE. ANOTHER TIME IT WAS 100 DEGREES OUTSIDE. AND, MOST RECENTLY I HAD MY GRANDCHILD WITH ME AND WE WERE STRANDED FOR AN HOUR. IT HAS 50,000 MILES ON IT. THE VEHICLE WAS STATIONARY WITH NOTHING LEFT ON.

Electrical System
Filed Jul 20, 2020410,000 milesIL

WENT TO START MY CAR IN THE GARAGE, AND THE ELECTRICAL SYSTEM WAS COMPLETELY DEAD. A NEW BATTERY WAS INSTALLED 4 WEEKS PRIOR TO THE CAR NOT STARTING.

Electrical System
Filed Jul 18, 202026,000 milesCA

2017 OUTBACK, EXPERIENCED A FAULTY BATTERY TOOK TO DEALER IN DECEMBER 2019 AND WAS REPLACED AT SUBARU OF GLENDALE. 7/18/2020 DEAD BATTERY ISSUE AGAIN WITH THE SECOND NEW BATTERY. HAVE TO GET IT JUMPED MONDAY TO GO TO THE DEALER AGAIN, CAR HAS APROX. 25,000 MILES+- CAN'T CHECK EXACT MILES BECAUSE NO POWER. CALLED SUBARU ROADSIDE TODAY WAITED 3 HOURS AND THE SERVICE NO SHOWED.

Electrical System
Filed Jul 17, 20209,000 milesNJ

TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. ROADSIDE ASSISTANCE WAS CONTACTED AND THE VEHICLE WAS JUMP STARTED. THE CONTACT STATED THAT THE BATTERY WAS REPLACED TWICE. THE VEHICLE WAS TAKEN TO LIBERTY SUBARU LOCATED AT 55 KINDERKAMACK RD, EMERSON, NJ 07630, (201) 261-0900, WHERE SHE HAD THE BATTERY REPLACED BOTH TIMES. THE VEHICLE WAS REPAIRED, BUT CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 9,000. *LN *BF*JB *TR

Visibility/Wiper
Filed Jul 16, 202014,811 milesCA

I PURCHASED MY 2017 SUBARU OUTBACK IN MAY 2017. ON OR AROUND 13 APRIL 2018 MY WINDSHIELD CRACKED AS I WAS DRIVING. NOTHING HIT THE WINDSHIELD INSIDE OR OUT. I DID HAVE THE WINDSHIELD DEFROST HEATER ON AND THE OUTSIDE TEMPERATURE WAS WELL ABOVE FREEZING (SF BAY AREA COLD - WHICH REALLY ISN'T COLD AT ALL). I RESEARCHED AND FOUND OTHERS WITH THE SAME TYPICAL LOW CENTER CRACK WHICH PROGRESSED UP THE GLASS OVER SEVERAL DAYS. THE DEALERSHIP DECLINED MY CLAIM. I INITIATED A CLAIM THROUGH MY OWN INSURANCE. (STATE FARM). I CONTACTED SUBARU OF AMERICA WHO SAID THEY WOULD COMPENSATE ME THE DIFFERENCE AFTER THE REPAIR. I GOT THE WORK DONE AT THE DEALERSHIP AFTER A LENGTHY FIGHT OVER THE PHONE WITH A GROUP SUB CONTRACTED TO HANDLE THE CLAIM FOR STATE FARM. THEY TRIED TO GIVE ME CHEAP (NON-OEM GLASS) I HAD TO FIGHT FOR OEM GLASS, STATING OVER AND OVER THAT I PURCHASED THE VEHICLE FOR THE EYESIGHT SYSTEM WHICH THE MANUFACTURER MANDATES OEM GLASS (WHAT A HEADACHE !!!) I GOT THE WORK DONE - FINALLY, WITH OEM GLASS. DONE AT THE DEALERSHIP (BY YET ANOTHER SUB-CONTRACTOR). THE DEALERSHIP THEN RE-CALIBRATED THE EYESIGHT SYSTEM. SOFA REIMBURSED ME THE DIFFERENCE. (SHOUT OUT TO [XXX]WHO LISTENED WITH EMPATHY THEN REIMBURSED MY DEDUCTIBLE - THANK YOU) THE WHOLE AFFAIR WAS A REAL HEADACHE - I WAS TREATED LIKE I WAS NEGLIGENT OR TRYING TO GET OVER. (I AM SUPER TENACIOUS - GOD HELP ANYONE WHO IS LESS SO, OR CANNOT BE PERSUASIVE -PUSHY). AND NOW I AM LEFT WITH A SOUR TASTE AND FINGERS CROSSED THAT IT DO

Visibility/Wiper
Filed Jul 16, 2020OR

TWO CHIPS IN THE WINDSHIELD APPEARED FOR NO APPARENT REASON ABOUT ~10 DAYS AFTER PURCHASE OF VEHICLE. CHIP # 1 IS ABOVE THE STEERING WHEEL AND AROUND~ 5 MM SIZE. CHIP #2 IS IN FRONT OF PASSENGER SEAT WITH A CLEAR CRACK ON THE OUTSIDE AND INSIDE OF VEHICLE ABOUT THE SIZE OF ~ 1 CM. THERE IS A CONCERN FOR THESE CHIPS TO CONTINUE CRACKING AND DESTROYING THE WINDSHIELD. NO ROCKFALL WITNESSED/NO STONES HITTING WINDSHIELD WITNESSED. SEE ATTACHED PICTURES. ALSO NOTICED A FEW OTHER LITTLE CHIPS THAT HAVE POTENTIAL FOR CRACKING. AWARE OF SUBARU WINDSHIELD LAWSUIT, SADLY WAS UNAWARE OF IT BEFORE PURCHASE OF VEHICLE OTHERWISE WOULD HAVE INSPECTED WINDSHIELD PRIOR TO PURCHASE.

Electrical System
Filed Jul 7, 202047,200 milesNM

OUR PRE-OWNED 2017 SUBARU OUTBACK'S BATTERY DIED A FEW DAYS AFTER WE HAD PURCHASED THE CAR AT THE DEALERSHIP WITH 41,000 MILES, MARCH 2020. WE TESTED THE BATTERY AND IT NEEDED TO BE REPLACED, WHICH WE DID OURSELVES. WHEN WE CALLED OUR DEALERSHIP WHERE HE PURCHASED THE CAR, THE DEALER TOLD US THEY COULD NOT CHANGE THE BATTERY. THE CAR DIDN'T GIVE US ANY MORE PROBLEMS UNTIL THIS MORNING WHEN WE FOUND THE BATTERY DEAD AGAIN. THE VEHICLE HAS BEEN USED ON REGULAR BASES AND IT WAS PARKED OVERNIGHT AND WE ARE CERTAIN THAT WE DIDN'T LEAVE ANYTHING OPEN.

Electrical System
Filed Jul 4, 202015,000 milesNY

BATTERY DRAINS REPEATEDLY, SOMETIMES TWICE IN A DAY. ALSO REAR GATE HAS TWICE BEEN OPEN IN THE MORNING AFTER LOCKING CAR AT NIGHT AND STORING FOB WELL AWAY FROM VEHICLE. LASTLY, CAR NO LONGER CHARGES MY IPHONE AND HAS 'BLOWN' TWO CHARGING CABLES, ONE BRAND NEW.

Power Train
Filed Jun 30, 202045,892 milesWA

WITH NO WARNING AND DRIVING 70 MPH ON THE INTERSTATE PRESSING THE GAS PEDAL RESULTED IN NOTHING. DASHBOARD LIGHTS STARTED INDICATING 'BRAKE' AND OTHER DISTRACTING MESSAGES. I WAS IN THE FAR LEFT LANE IN HEAVY TRAFFIC, BUT WAS SOMEHOW ABLE TO CROSS OVER TWO LANES WITHOUT A COLLISION AND MAKE IT PART WAY UP A RAMP. CAR WAS TOWED INTO A SUBARU DEALER WHO FOUND A 'BROKEN VARIATION CHAIN'. A NEW TRANSMISSION WAS INSTALLED FOUR DAYS LATER. I NO LONGER FEEL SAFE IN THIS VEHICLE OR ANY WITH THIS TRANSMISSION NOW THAT I HAVE READ ABOUT ALL IT'S ISSUES. WHY DID I NOT HAVE A WARNING SINCE IT IS A KNOWN PROBLEM? IMPORTANTLY, WHY IN THE MIDST OF A POTENTIALLY LIFE ENDING EMERGENCY DID I NOT GET A MEANINGFUL DASHBOARD WARNING, E.G., 'PULL OFF ROAD', 'POWER LOST', 'TRANSMISSION FAIL'?

Visibility/Wiper
Filed Jun 25, 202033,000 milesIL

WINDSHIELD CRACKED FOR NO APPARENT REASON. I ARRIVED HOME AND PARKED MY CAR. THE NEXT DAY WHEN I GOT IN THE CAR I HAD A HUGE CRACK STARTING AT PASSENGER SIDE GOING TOWARD DRIVERS SIDE. *TR

Visibility/Wiper
Filed Jun 23, 202041,000 milesIN

THERE WAS A CRACK IN THE WINDSHIELD. THE WINDSHIELD WAS REPLACED AT THE SUBARU DEALERSHIP. ABOUT 10 DAYS LATER AFTER THE REPAIR, THERE WAS ANOTHER CRACK IN THE WINDSHIELD IN THE SAME EXACT PLACE AS THE PREVIOUS ONE. IT APPEARED RANDOMLY OVERNIGHT FOR NO APPARENT REASON. *TR

Visibility/Wiper
Filed Jun 23, 202045,800 milesMO

THE WINDSHIELD HAS CRACKED FOR NO APPARENT REASON TWICE IN THE LAST YEAR. THE FIRST TIME WAS IN JUNE OF 2019. TODAY I WAS DRIVING DOWN THE INTERSTATE, AND I NOTICED A SMALL CRACK COMING FROM THE MIDDLE OF THE BOTTOM AND BEGAN INCREASING IN SIZE AND STARTED CURVING. THE FIRST TIME IT HAPPENED IN JUNE OF 2019, I NOTICED A SMALL CRACK JUST BEHIND MY REAR VIEW MIRROR COMING DOWNWARD. OVER A FEW DAYS TIME, IT INCREASED IN SIZE, CURVED AND SPIDER WEBBED. I HAD THAT WINDOW REPLACED BY A COMPANY WHO REPLACES WINDOWS RECOMMENDED BY THE LOCAL SUBARU DEALERSHIP WHERE I BOUGHT MY CAR. THEY USED A SUBARU WINDSHIELD WHEN THEY REPLACED THE CRACKED WINDSHIELD IN JUNE OF 2019. *TR

Visibility/Wiper
Filed Jun 21, 202042,000 milesNY

MY WINDSHIELD HAS CRACKED NOW THREE TIMES UNDER CIRCUMSTANCES THAT ARE UNCLEAR. EACH CRACK HAS APPEARED IN THE LOWER CENTER ZONE OF THE CAR AND EACH HAS REACHED A DIAMETER GREATER THAN 6 INCHES.

Visibility/Wiper
Filed Jun 20, 202032,464 milesMO

WINDSHIELD CRACKED WITHOUT WARNING OR IMPACT. WE WOKE UP TO FIND APPROXIMATELY A 12 INCH L SHAPED CRACK IN THE WINDSHIELD STARTING BELOW THE BOTTOM EDGE OF THE WINDSHIELD. *TR

Electrical System
Filed Jun 18, 202045,000 milesCO

WHEN THE CAR IS IN PARK AND I TRY TO REMOVE THE KEY IT WILL NOT RELEASE. HAVE TO TURN THE CAR BACK ON BACK UP, PUT IT IN DRIVE AND ACCELERATE FORWARD, SOMETIMES SEVERAL TIMES BEFORE THE KEY WILL RELEASE. *TR

Visibility/Wiper
Filed Jun 17, 202027,327 milesFL

MY WIFE AND I WERE TRAVELING ON I-26 EAST BOUND, JUST NORTH OF ITS INTERSECTION WITH I-95 IN SC, WHEN WE HEARD A POP AND NOTICED THAT THE WINDSHIELD HAD CRACKED. IT WAS NOT A RESULT OF ANY ROAD DEBRIS BECAUSE THERE WERE NO VEHICLES IN OUR IMMEDIATE VICINITY. *TR

Electrical System
Filed Jun 12, 202022,000 milesID

THE BATTERY HAS WEAKENED. I WOULD DRIVE TO CHARGE IT. TODAY THE BATTERY WAS COMPLETELY DEAD AND THE CAR HAD TO BE JUMP STARTED TO TAKE TO THE DEALER. THEY CHECKED THE BATTERY AND SAID THAT THEY FOUND NO PROBLEMS, HOWEVER THE PASSENGER WINDOW STILL DOES NOT WORK WITH THE CONTROL. I HAVE LESS THAN 23,000 MILES ON THE CAR. *TR

Electrical System
Filed Jun 11, 202046,000 milesMT

THE VEHICLE'S BATTERY DRAINS VERY QUICKLY AND NEEDS A JUMP START. HAS BEEN A CONTINUOUS ISSUE FOR SEVERAL MONTHS. WE HAVE HAD TO BUY A JUMP START KIT. DEALER SAID THE BATTERY IS FINE AND CANNOT DIAGNOSE THE ISSUE. SAMS CLUB AND A NISSAN DEALERSHIP HAVE BOTH SAID THE BATTERY WAS NOT THE PROBLEM. *TR

Electrical System
Filed Jun 8, 202045,100 milesMD

WHEN STATIONARY, THE REAR LIFT GATE OPENS WITHOUT BEING NEARBY OR ACTIVATING SWITCH. ONE TIME AFTER THE GATE OPENED, IT APPARENTLY DID NOT SHUT PROPERLY. AFTER ABOUT 10 DAYS, THE CAR BATTERY DIED. THE BATTERY WAS 6 MONTHS OLD. AFTER RESTARTING THE CAR, GATE HAD TO BE MANUALLY UNLOCKED FROM THE INSIDE. *TR

Visibility
Filed Jun 5, 202063,000 milesTX

I HAVE HAD TWO BRAND NEW SUBARU OUTBACKS. MY FIRST WAS A 2015 AND MY SECOND IS A 2017 OUTBACK. MY 2015 HAD 4 BROKEN WINDSHIELDS IN LESS THAN 2 YEARS. MY 2017 HAS HAD 3 BROKEN WINDSHIELDS IN 3 YEARS. ALL TOGETHER I HAVE HAD 7 BROKEN WINDSHIELDS IN 5 YEARS. SOME HAPPEN WHEN THE CAR IS NOT IN MOTION AND SOME HAVE HAPPENED WHEN THE CAR IS IN MOTION. ALL THE BREAKS BEGIN SOMEWHERE AROUND THE PERIMETER OF THE WINDSHIELD (UP TO ABOUT 3-4" FROM THE EDGE. I CAN'T TELL WHAT IS CAUSING THE CRACKS TO HAPPEN BECAUSE THERE IS EITHER NO INDICATION OF ANYTHING STRIKING THE WINDSHIELD OR THERE IS A TINY "FLICK" CRACK SOUND AS IF A SPECK OF SAND HIT THE WINDSHIELD. I HAVE REPORTED THIS PROBLEM TO YOU BEFORE WHEN I OWNED THE 2015 OUTBACK. I SEE THAT THERE ARE NOW 2 CLASS ACTION SUITS PERTAINING TO THIS. HOPE THIS CAN BE REMEDIED. *TR

Visibility
Filed Jun 4, 202048,000 milesWA

WINDSHIELD CRACKED ALL THE WAY ACROSS AFTER BEING EXPOSED TO EXTREME HEAT AND COLD. *TR

Visibility › Windshield
Filed Jun 3, 202067,000 milesIL

THE WINDSHIELD CRACKED FOR NO APPARENT REASON. THE WINDSHIELD THE SPIDER WEB CRACKED ACROSS WINDSHIELD. *TR

Electrical System
Filed May 30, 202030,000 milesCO

I BELIEVE THERE IS A PARASITIC DRAW ON THE ELECTRICAL SYSTEM OF MY 2017 OUTBACK (WHICH I PURCHASED IN 2016). IT HAS DIED REPEATEDLY AND RANDOMLY SINCE I PURCHASED IT, FAILING TO START AFTER BEING PARKED FOR A FEW HOURS. MORE TIMES THAN NOT NOW, IT HAS HAPPENED WHEN I'M IN THE BACKCOUNTRY (SUCH AS 05/28/2019), SOMETIMES AWAY FROM CELL SERVICE. INITIALLY, I BROUGHT IT INTO THE DEALER AND THEY WERE UNABLE TO FIND ANYTHING WRONG, SO I HAVE CONTINUED TO MONITOR IT. SOMETIMES, IT IS "JUST" A DEAD BATTERY THAT CAN BE JUMPED (LIKE 10/21/2018), BUT ON OCCASION, THE CAR WILL START MOMENTARILY BUT THEN THE ENTIRE ELECTRICAL SYSTEM WILL SHUT DOWN IMMEDIATELY (03/08/2020). SOMETIMES IT IS SO DRAINED THAT THE CAR FOB WON'T EVEN WORK. EACH TIME I TAKE IT TO THE SHOP (DEALER OR MIDAS), THEY CANNOT DIAGNOSE ANY ISSUE - "THE ALTERNATOR TESTS WELL, BUT SOMETHING IS DRAINING THE BATTERY." I HAVE EVEN PURCHASED A NEW BATTERY, WHICH WAS SUPPOSED TO LAST 5 YEARS, AND IT FAILED IN UNDER A YEAR. I KEEP MY INTERIOR LIGHTS OFF AND DO NOT HAVE ANYTHING EXTRANEOUS PLUGGED INTO THE CAR, YET THE PROBLEM PERSISTS - IT HAPPENED TWICE YESTERDAY (5/29/2020). I HAVE RECENTLY LEARNED THAT THIS IS A WELL-KNOWN ISSUE FOR OUTBACK OWNERS ON VARIOUS ONLINE FORUMS AND I HOPE THAT SUBARU IS ABLE TO DO SOMETIME TO CORRECT THIS PROBLEM - THE REASON I BOUGHT THIS VEHICLE WAS TO HAVE RELIABLE TRANSPORTATION, WHICH, UNFORTUNATELY, IT MOST CERTAINLY IS NOT. *TR

Power Train
Filed May 28, 20203,000 milesFL

TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE THE VEHICLE FORWARD AFTER OR DURING A MANEUVERING THE VEHICLE IN A SENSE WHERE THE CONTACT WOULD HAVE TO DECELERATE THE VEHICLE FIRST. THE CONTACT TOOK THE VEHICLE TO THE DEALERSHIP A TOTAL OF 2 TIMES SUBARU OF JACKSONVILLE (10800 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (904) 641-6455) WHO INFORMED THE CONTACT THAT THE TRANSMISSION WAS A DINO FLOW TRANSMISSION AND NEEDED TO BE OPERATED IN A CERTAIN MANNER THAT THE CONTACT MAY NOT HAVE DONE. THE CONTACT MADE THE NECESSARY ADJUSTMENTS OPERATING THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHO PROVIDED THE CONTACT A LOANER VEHICLE. THE DEALER WAS NOT ABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

Visibility/Wiper
Filed May 27, 202060,000 milesOK

CRACK IN THE FRONT WINDSHIELD AT THE TOP, PASSENGER SIDE CORNER. CRACK FOR NO REASON. *TR

Electrical System
Filed May 26, 20208,003 milesNY

TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THE VEHICLE BATTERY DRAINED PREMATURELY. THE VEHICLE EMITTED A CLICKING SOUND AFTER THE VEHICLE WAS DRIVEN. THE VEHICLE WAS TAKEN TO ISLAND SUBARU (111 QUINTARD STREET, STATEN ISLAND NY, 10305, (718) 697-6000 ON SEVERAL OCCASIONS DUE TO THE BATTERY FAILURE. THE BATTERY WAS REPLACED BUT FAILED TO FIX THE ISSUE. THE CONTACT WAS INFORMED THAT THE VEHICLE SHOULD BE DRIVEN MORE TO ALLOW THE BATTERY TO BE RECHARGED DUE TO COMPUTERS IN THE VEHICLE CONSTANTLY RUNNING EVEN WHILE THE VEHICLE WAS PARKED AND IDLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,003.

Electrical System
Filed May 25, 202030,000 milesCT

DEFECTIVE ELECTRICAL SYSTEM CAUSING BATTERY DISCHARGE AND GOING DEAD. BATTERY NEEDS REPLACED AND KEEPS GOING DEAD.

Structure › Body
Filed May 20, 202025,000 milesCA

PARKED MY LEASED 2017 OUTBACK IN MY DRIVEWAY LAST NIGHT WITH NOTHING OVERHEAD, NO TREES, ETC. THIS MORNING THERE WAS A LARGE CRACK IN THE WINDSHIELD WHICH BEGAN AT THE BOTTOM OF THE GLASS ON THE PASSENGER SIDE AND CONTINUED ON FOR OVER 15 INCHES. TOTAL MYSTERY. *TR

Visibility/Wiper
Filed May 18, 20203,000 milesWA

MY FACTORY-INSTALLED WINDSHIELD CRACKED SPONTANEOUSLY WHILE DRIVING AT HIGHWAY SPEEDS 4 MONTHS AFTER PURCHASE. THE CRACK IMMEDIATELY SPREAD TO OVER A FOOT LONG. I REPLACED THE WINDSHIELD WITH OEM GLASS. LESS THAN A WEEK AFTER REPLACEMENT, IT CRACKED AGAIN, WHILE DECELERATING ON AN OFF- RAMP. AGAIN, THE CRACK WAS IMMEDIATELY OVER A FOOT LONG. BOTH TIMES, THERE WAS NO APPARENT ROCK OR REASON FOR CRACKING, NOTHING AROUND THAT WOULD HAVE KICKED SOMETHING UP. BOTH CRACKS STARTED NEAR THE TOP OF THE WINDSHIELD, BUT NEITHER STARTED ON AN EDGE. *TR

Electrical System
Filed May 18, 202013,000 milesRI

I AM 1 OF MANY OWNERS WITH THE SAME ISSUE WITH THE ELECTRICAL RENDERING A DEAD BATTERY. REPLACING BATTERY AND CONSTANTLY CHARGING AT THIS POINT IS THE ONLY WAY TO GET YOUR VEHICLE TO RUN. AT THIS POINT THE BATTERY IS DEAD EVERY MORNING IN THE GARAGE. *TR

Electrical System
Filed May 17, 202025,000 milesCO

MY WINDSHIELD HAS CRACKED WITHOUT BEING HIT BY ANYTHING ACROSS THE BOTTOM NEAR THE WIPERS. MY BATTERY CONTINUES TO DIE FOR NO REASON THAT I CAN FIND, EVEN AFTER I HAVE REPLACED IT. I DON'T LEAVE THE LIGHTS ON OR ANYTHING AND I CAN COME BACK TO MY CAR AND I HAVE TO JUMP IT. I HAVE ALSO BEEN IN IT AFTER DRIVING IT, STOPPED AND TURNED THE CAR OFF AND LISTENED TO THE RADIO AND 10 MINUTES LATER I GO TO TURN THE CAR BACK ON AND IT'S COMPLETELY DEAD. AFTER I GET IT GOING THE GATE WILL BEEP CONTINUOUSLY WHILE IT IS STILL CLOSED AND I HAVE TO RESET THE WHOLE VEHICLE TO GET THE BEEPING TO STOP. I TOOK IT TO GET CHECKED AND THEY TOLD ME TO REPLACE THE BATTERY. WHEN I GOT THE BATTERY CHECKED FOR POWER NOTHING SEEMED TO BE WRONG WITH THE BATTERY. AND YET THIS CONTINUES TO HAPPEN.

Vehicle Speed Control
Filed May 16, 202030,000 milesNV

THE CAR ACCELERATES WHEN BRAKING. ONLY HAPPENED TWICE SO FAR. DON'T REMEMBER EXACTLY WHERE OR WHAT I WAS DOING BUT FOR SURE NEEDED TO SLOW DOWN & AS I BRAKED THE CAR ALSO ACCELERATED AT THE SAME TIME. I DON'T REMEMBER THE DATES. IT'S BEEN AWHILE AGO. *TR

Service Brakes
Filed May 16, 202036,000 milesMT

OUTBACK ACCELERATES BY ITSELF RANDOMLY. I NOTICE MOST WHEN APPROACHING STOP SIGN AND SWITCH FOOT FROM GAS PEDAL TO BRAKE. *TR

Service Brakes
Filed May 16, 202039,960 milesNE

TWICE, DURING A TIME PERIOD OF 10 MINUTES, THE VEHICLE ACCELERATED SUDDENLY WHEN THE BRAKE WAS APPLIED. I COULD HEAR AND FEEL THE ACCELERATOR KICK IN WHEN MY FOOT WAS ON THE BRAKE -- THE VEHICLE WAS PROPELLED FORWARD. FIRST AT A STOP SIGN BEFORE PULLING OUT ONTO A BUSY CITY STREET, THEN 10 MINUTES LATER WHEN STOPPING TO ALLOW CROSS TRAFFIC TO CLEAR BEFORE PULLING OUT OF A PARKING LOT. PAVEMENT WAS DRY (NO ICE, SNOW, OR WATER). I KNOW THAT MY FOOT WAS ON THE BRAKE AND NOT THE ACCELERATOR. CALLED THE DEALER AND BROUGHT IT IN IMMEDIATELY. OVER ABOUT A 3-WEEK PERIOD, THE DEALER EVALUATED THE VEHICLE AND HAD A SAFETY ENGINEER FROM CORPORATE COME IN TO INSPECT THE VEHICLE, AND THE CONCLUSION WAS THAT NOTHING WAS WRONG WITH THE CAR, AND NOTHING SHOWED UP ON THE VEHICLE LOGS/DATA TO INDICATE A PROBLEM. I SAID I REFUSED TO DRIVE THE CAR ANYMORE. WE DECIDED TO TRADE IT IN, AND THEY DIDN'T GIVE US ANY TRADE IN ASSISTANCE BECAUSE THEY SAID NOTHING WRONG WITH THE VEHICLE. HOWEVER, THEY DID GIVE US $2,500 COUPON TOWARDS A BRAND NEW, 2020, VEHICLE, WHICH WE USED. *TR

Visibility/Wiper
Filed May 15, 202067,000 milesIL

WINDSHIELD CRACKED IN A "T" WHILE VEHICLE WAS PARKED IN GARAGE WITH NO APPARENT ROCK CHIP IN WINDOW. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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