2011 Subaru Outback complaints

THE PASSENGER'S-SIDE LOW BEAM HEADLIGHT BURNED OUT A WEEK AGO AND WAS REPLACED BY THE DEALER. ONE WEEK LATER, THE DRIVER'S-SIDE LOW BEAM HEADLIGHT BURNED OUT. THE CAR ONLY HAS 15,000 MILES PRESENTLY. THE DEALER REPORTS THAT THIS IS A COMMON OCCURRENCE IN LATE-MODEL OUTBACKS. I LIVE IN ALASKA WHERE THE USE OF HEADLIGHTS IS MANDATORY ON SOME ROADS. FREQUENT AND UNANTICIPATED LOSS OF THE HEADLIGHTS IS A SAFETY HAZARD AS WELL AS COSTLY. *TR

2011 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO EXCESSIVE FRONT END VIBRATION. *SMD THE CONSUMER STATED HE HAD ALL FOUR TIRES ROTATED AND BALANCED, BUT THE FRONT END VIBRATION CONTINUED. THE FRONT END WAS ALIGNED, BUT THE PROBLEM PERSISTED. AT THE RECOMMENDATION OF THE DEALER, THE CONSUMER PURCHASED FOUR NEW TIRES, BUT TO NO AVAIL.

HIGH WINDS CAUSED A LOSS OF STEERING AND THE ENTIRE CAR WAS MOVED AND I ALMOST BLEW INTO A SEMI.THIS ALWAYS HAPPENS IN HIGH WINDS (25- 30MPH AND ABOVE ). INTERNET BLOGGERS CALL THIS " LANE WANDERING" SUBARU REFUSES TO ADDRESS THIS PROBLEM. I FILED A CLAIM WITH SUBARU OF AMERICA AND THEIR RESPONSE WAS "IT HAS BEEN DETERMINED THAT THE VEHICLE IS OPERATING AS DESIGNED". I AM PAST THE DATE OF BEING ABLE TO USE THE LEMON LAW. THE ONLY OPTION SUBARU HAS GIVEN ME IS TO TRADE-IN THE CAR WITH A $1500 DISCOUNT TOWARD A NEW ONE. I HESITATE TO DO BUSINESS WITH THEM AGAIN AS THERE IS A TRUST ISSUE AND I CANNOT, IN GOOD CONSCIENCE,SELL THE CAR TO SOMEONE ELSE. IT IS VERY DANGEROUS AND I AM AFRAID TO DRIVE IT.I DID SPEAK TO A GENTLEMAN WITH THE SAME PROBLEM AND HE SAID SUBARU BOUGHT BACK THE CAR FROM HIM, HOWEVER THEY REFUSED TO DO THAT FOR ME. I HAVE BEEN TRYING TO RESOLVE THIS PROBLEM WITH SUBARU FOR A COUPLE OF YEARS WITH NO SATISFACTION. HERE IS A LINK THAT MAY BE HELPFUL. HTTP:/WWW.SUBARUOUTBACK.ORG/FORUMS/104-GEN-4-2010-PRESENT/31638-OB-LANEWANDERING.HTML. *TR

THE NAVIGATION SYSTEM AND RADIO BEGAN TO EXPERIENCE PROBLEMS WITH THE VOLUME CONTROL. THE SYSTEM REFUSED TO CHANGE CHANNELS OR ALLOW YOU TO CONTROL THE VOLUME. IT EITHER BLASTED TO EAR-SPLITTING VOLUMES OR STOPPED WORKING ALL TOGETHER. *TR

WHILE DRIVING AT 40 OR 50 MILES AN HOUR, MY HUSBAND TRIES TO SHIFT TO 4TH OR 5TH GEAR AND THE GEAR SLIPS INTO REVERSE. THEN THE CAR CAN'T GO IN REVERSE. WE BOUGHT THE CAR IN JUNE 2011. THIS FIRST HAPPENED WHEN THE CAR WAS ABOUT 8 MONTHS OLD. THE DEALERSHIP REPLACED BUSHINGS. THE SAME THING HAPPENED AGAIN A FEW MONTHS LATER, ON THE HIGHWAY, WITH MY TWO KIDS IN THE CAR, WHEN MY HUSBAND WAS SHIFTING FROM 5TH TO 6TH. THE DEALERSHIP REPLACED BUSHINGS. THE SAME THING HAPPENED ON MAY 11, 2013, WHILE WE WERE ON THE HIGHWAY AND MY HUSBAND WAS SHIFTING FROM 4TH TO 5TH; THE GEAR SLIPPED INTO REVERSE. THE CAR THEN CAN'T GO IN REVERSE. *TR

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE BRAKING, THE TRACTION CONTROL AND ABS SYSTEM WARNING LIGHTS ILLUMINATED. THE ENGINE MADE A KNOCKING NOISE AND VEHICLE WOULD NOT ACCELERATE OVER 5 MPH. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE AND A DIAGNOSTIC WAS PERFORMED THAT WAS UNABLE TO GENERATE A FAILURE CODE. THE DEALER REPLACED THE TRANSMISSION DRIVE BELT HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER INSPECTION. THE APPROXIMATE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 60,000.

I PURCHASED MY VEHICLE NEW FROM DEALER 18 MONTHS AGO MY VEHICLE REQUIRES A LOW BEAM BULB REPLACEMENT EVERY 6 WEEKS TO 3 MONTHS. I HAVE BEEN PULLED OVER BY THE POLICE ON NUMEROUS OCCASIONS DUE TO THIS DEFECT. POOR ACCESS FOR HEADLIGHT REPLACEMENT IS ANOTHER SAFETY ISSUE THAT COMPOUNDS THIS PROBLEM. I ALWAYS LEAP A REPLACEMENT HEADLIGHT IN MY PREVIOUS CARS FOR SUCH THE RARE OCCASION THAT A BULB BURNED OUT I COULD EASILY PULL OVER AND IN 2-3 MINUTES BE BACK ON THE ROAD WITH FUNCTIONING LIGHTS. I HAVE NEVER OWNED A VEHICLE THAT REQUIRED LAYING ON THE GROUND, HAVING TO REMOVE THE INNER FENDER AND LIKELY IF YOU AREN'T A PETITE 5 FOOT TALL INDIVIDUAL SUCH AS MYSELF YOU MAY ALSO HAVE TO REMOVE THE TIRE TO ACCESS A HEADLIGHT. THIS IS A SERIOUS SAFETY ISSUE AND THE DEALERSHIP TELLING ME THERE ARE NO SERVICE BULLETINS PERTAINING TO SUCH A PROBLEM. ALL THEY(SUBARU DEALER) CAN DO IS GIVE ME A NEW BULB AND THAT I AM NO LONGER UNDER WARRANTY FOR A BULB IF ANYONE OTHER THAN THEY (SUBARU DEALER)INSTALLS THE BULBS . RIDICULOUS! I FEEL MORE CONCERNED ABOUT THE BULB BURNOUT SHORTOUT OR WHATEVER IT IS ISSUE DUE TO THE FACT THAT YOU JUST CAN'T FIX IT ALONG SIDE THE ROAD IF YOU HAD TO. *TR

I PURCHASED MY VEHICLE NEW FROM DEALER 18 MONTHS AGO MY VEHICLE REQUIRES A LOW BEAM BULB REPLACEMENT EVERY 6 WEEKS TO 3 MONTHS. I HAVE BEEN PULLED OVER BY THE POLICE ON NUMEROUS OCCASIONS DUE TO THIS DEFECT. POOR ACCESS FOR HEADLIGHT REPLACEMENT IS ANOTHER SAFETY ISSUE THAT COMPOUNDS THIS PROBLEM. I'VE ALWAYS KEPT A REPLACEMENT HEADLIGHT IN MY PREVIOUS CARS FOR SUCH THE RARE OCCASION THAT A BULB BURNED OUT I COULD EASILY PULL OVER AND IN 2-3 MINUTES BE BACK ON THE ROAD WITH FUNCTIONING LIGHTS. I HAVE NEVER OWNED A VEHICLE THAT REQUIRED LAYING ON THE GROUND, HAVING TO REMOVE THE INNER FENDER AND LIKELY IF YOU AREN'T A PETITE 5 FOOT TALL INDIVIDUAL SUCH AS MYSELF YOU MAY ALSO HAVE TO REMOVE THE TIRE TO ACCESS A HEADLIGHT. THIS IS A SERIOUS SAFETY ISSUE AND THE DEALERSHIP TELLING ME THERE ARE NO SERVICE BULLETINS PERTAINING TO SUCH A PROBLEM. ALL THEY(SUBARU DEALER) CAN DO IS GIVE ME A NEW BULB AND THAT I AM NO LONGER UNDER WARRANTY FOR A BULB IF ANYONE OTHER THAN THEY (SUBARU DEALER)INSTALLS THE BULBS. RIDICULOUS! I FEEL A GREATER CONCERN ABOUT THE BULB BURNOUT SHORTOUT OR WHATEVER IT IS ISSUE DUE TO THE FACT THAT YOU JUST CAN'T FIX IT ALONG SIDE THE ROAD IF YOU HAD TO. ALL CAR HEADLIGHTS SHOULD BE EASY TO GET TO AND REPLACE THEY ARE JUST THAT IMPORTANT. ESPECIALLY WHEN A CAR HAS REALLY QUESTIONABLY OPERATING HEADLIGHTS SUBARU. *TR

MY 2011 SUBARU OUTBACK CAME WITH OE CONTIPROCONTACT P225/60R17. THIS IS A TIRE OF CONTINENTAL THAT HAS AN 80000 MILE WARRANTY. THESE TIRES ON MY CAR WORE DOWN TO THE TIRE REPLACEMENT INDICATOR AT 36750 MILES. . I CALL CONTINENTAL AND WAS TOLD THAT OE TIRES ON NEW CARS ARE FOR DEFECT ONLY, NOT MILEAGE. I FEEL THIS IS A TOTAL RIPOFF ON THE PART OF CONTINENTAL TIRES AND A TOTAL MISREPRESENTATION OF MATTER. WHEN THE RETAIL TIRE HAS THE 80K WARRANTY. I FEEL CONTINENTAL SHOULD REIMBURSE ME THE PRO RATED AMOUNT ON THE $724 SPENT ON THE EXACT REPLACEMENT TIRES I PURCHASED. *TR

THE ISSUE STARTED AT AROUND 25,000 MILES. MY 2011 SUBARU OUTBACK, UPON SHIFTING FROM REVERSE TO DRIVE OR FROM PARK TO DRIVE FROM A COLD START, THE TRANSMISSION WOULD PAUSE FOR A SECOND OR TWO THEN WOULD EXHIBIT A LOUD BANG/CLUNK AND THE CAR WOULD LURCH FORWARD. WARMING THE CAR FOR SEVERAL MINUTES (~5-10 MINUTES) DID NOT SOLVE THE ISSUE. I READ OTHERS WHO HAD THE SAME ISSUE SO AT 28,622 MILES (~1.5 MONTHS FROM THE FIRST INCIDENT) I BROUGHT THE CAR TO THE SUBARU SERVICE/DEALER. UNFORTUNATELY THEY COULD NOT REPLICATE THE ISSUE, LIKELY DUE TO THE FACT THAT THEY DID A TRANSMISSION RELEARN BEFORE TRYING TO TEST THE TRANSMISSION. THE CAR WAS FINE FOR ABOUT 2 DAYS AFTER RECEIPT FROM SERVICE, BUT THEN THE BANG/CLUNK/LURCH BEGAN AGAIN, ON AND OFF, UNDER THE SAME CONDITIONS MENTIONED EARLIER (I.E., COLD START, SHIFTING INTO DRIVE, ETC.) UNTIL ITS FAILURE ON APRIL 22 (MILEAGE ~33,400, ~3 MONTHS AFTER BRINGING THE CAR TO THE SUBARU SERVICE/DEALER NOTED ABOVE). THE TRANSMISSION FAILED WHILE I WAS DRIVING 45 MPH, AFTER I HEARD A BANG FROM UNDER THE VEHICLE. THE VEHICLE WAS STILL CONTROLLABLE, BUT ONLY FIRST GEAR WORKED. THE CAR TODAY (APRIL 23) IS AT THE SERVICE STATION TO DETERMINE IF IT IS A TRANSMISSION ISSUE OR A COMPUTER ISSUE. *TR

DRIVER SIDE LOW BEAM HEADLIGHT FAILED AT ABOUT 29,000 MILES. PASSENGER SIDE LOW BEAM HEADLIGHT FAILED AT ~32,000 MILES (ROUGHLY 3 MONTHS TIME ELAPSED BETWEEN EVENTS). *TR

THIS CAR IS A SUBARU OUTBACK 2.5I MANUAL 6SPD TRANSMISSION. WHILE AT A STOP LIGHT WITH CAR IDLING, THE RPM'S GET VERY LOW AND CAR DIES. STARTS BACK UP RIGHT AWAY, BUT THEN AFTER IDLING FOR 15-20 SECONDS, THE CAR WILL DIE AGAIN. CONCERNED THAT THIS MAY HAPPEN WHILE DRIVING AS I HAVE READ REPORTS OF MANY OTHER MODELS OF THE SAME CAR DOING THE SAME THING WHILE DRIVING. THE DEALER SAYS THERE IS NOTHING WRONG AND THEY WILL CHARGE A TON OF MONEY TO COME BACK AND TELL ME THERE IS NOTHING WRONG. IT IS A CLEAR SAFETY ISSUE IF THE CAR CANNOT HOLD AN IDLE AND/OR DIES WHILE DRIVING. *TR

REPEATED SEVERE SHIMMING OF CAR WHEN DIRT OR MUD GETS IN WHEEL WELLS. IN WINTER ANY SLUSH OR SNOW ON THE WHEELS CAUSES A CONTROL PROBLEM. CAR AND STEERING WHEEL SHAKE SEVERELY. ONCE INSIDE OF WHEELS ARE PRESSURE WASHED PROBLEM DISAPPEARS, ONLY TO REAPPEAR WHEN DIRT AGAIN GETS INTO THE WHEELS. DISCUSSION WITH THE DEALER INDICATED THAT THIS IS A COMMON PROBLEM ESPECIALLY IN WINTER. INTERNET SEARCH INDICATES THIS ALSO IS A COMMON PROBLEM ESPECIALLY IN THE 2011 SUBARU OUTBACK'S. THIS IS A DESIGN FLAW IN THE DESIGN OF THE WHEELS WHICH PICK UP DEBRIS ON A LARGE FLAT LEDGE. I FEEL THIS IS A SAFETY ISSUE AS CONTROL OF VEHICLE IS COMPROMISED WHEN YOU HAVE SEVERE SHAKING. *TR

THE CAR'S HEADLIGHTS BURN OUT AT A VERY FREQUENT RATE. REPLACING THEM IS VERY INCONVENIENT AND TIME CONSUMING SINCE YOU HAVE TO REMOVE THE WHEELS IN ORDER TO GET ACCESS. DEALER CHARGES $100.00 TO REPLACE. SOMETHING MUST BE WRONG WITH THE ELECTRICAL SYSTEM SINCE MY OTHER SUBARU HAS NEEDED ONLY ONE REPLACEMENT SINCE 2004. *TR

WE HAVE A SUBARU OUTBACK THAT WE PURCHASED IN MAY 2011. IN JANUARY 2013 THE AIRBAG INDICATOR BEGAN TO TURN OFF RANDOMLY WHILE I WAS SEATED IN THE FRONT PASSENGER SEAT. IT HAPPENS INTERMITTENTLY AND WITHOUT ANY CHANGE IN BEHAVIOR OR MOVEMENT ON MY PART WE HAVE BROUGHT THE CAR TO THE DEALER AND THEY SAY THERE IS NOT A PROBLEM WITH THE SYSTEM. I HAVE CALLED THE SUBARU COMPANY AND THEY SAY THE SYSTEM IS OPERATING AS DESIGNED AND SINCE THE DEALER CANNOT FIND THE PROBLEM THERE IS NONE. THE COMPANY ALSO STATE THERE HAVE BEEN COMPLAINTS BY OTHER PEOPLE MY WEIGHT. (117 LBS.) THEY ALSO STATE THAT THE AIRBAG WILL NOT INFLATE IF THE INDICATOR FOR THE AIRBAG IS OFF. I HAVE EXPRESSED MY FEAR OF NOT HAVING AN AIRBAG IN CASE OF AN ACCIDENT TO NO AVAIL. I FEEL THAT THIS IS A SERIOUS PROBLEM THAT NEEDS TO BE ADDRESSED . *TR

I HAVE NOW REPLACED 3 LOW BEAM LIGHT BULBS IN MY CAR WITHIN THE LAST 6 MONTHS. TWO ON THE LEFT AND ONE ON THE RIGHT. THIS IS A HUGE SAFETY ISSUE. BULBS SHOULD NOT BURN OUT THIS QUICKLY AND REPEATEDLY. *TR

DRIVER SIDE HEADLAMP BURNED OUT, REPLACED AT DEALERSHIP AND 12 WEEKS LATER THE PASSENGER SIDE HEADLAMP BURNED OUT. I AM SHOCKED THAT A VEHICLE WITH ONLY 20,000 MILES WOULD ALREADY HAVE TWO HEADLAMPS BURN OUT WITHIN WEEKS OF EACH OTHER. DEALERSHIP DENIES ANY KNOWLEDGE OF A PROBLEM WITH HEADLAMPS EVEN THOUGH INTERNET IS FLOODED WITH SIMILAR COMPLAINTS. *TR

SUBARU OUTBACK LOW BEAM HEADLIGHTS GOING OUT IS A DANGEROUS SAFETY ISSUE. PURCHASED 2011 OUTBACK IN NOV 2010. JULY 2011 DRIVER SIDE LOW BEAM HEADLIGHT REPLACED AT DEALER. NOV 2011 PASSENGER SIDE LOW BEAM HEADLIGHT REPLACED AT DEALER. JULY 2012 DRIVER SIDE LOW BEAM HEADLIGHT REPLACED AT DEALER. DEALER CHECKED OUT LIGHTING SYSTEM AND FOUND NO PROBLEMS. DEC 2012 BOTH LOW BEAM HEADLIGHTS OUT. CALLED SUBARU CORPORATE AND THEY SAID THEY HAD NO REPORTS OF THIS PROBLEM (EVEN THOUGH THERE ARE LOTS OF DISCUSSIONS ONLINE). REPLACED AT LOCAL MECHANIC BECAUSE IT WAS 17 DEGREES OUT AND THESE BULBS ARE NOT EASY OR CHEAP TO CHANGE (MY COST WAS $40+ FOR 2 BULBS PLUS $38 FOR MECHANIC INSTALL). IDENTIFIED THAT DEALER BULBS REMOVED WERE PHILIPS. REPLACED WITH SYLVANIA. MARCH 2013 DRIVER SIDE LOW BEAM HEADLIGHT OUT AGAIN. CALLED CORPORATE AGAIN. THEY SUGGESTED TAKING TO LOCAL DEALER (45 MINUTES AWAY) TO HAVE THEM CHECK THE CAR OUT. CORPORATE AND DEALER ARE SORRY TO HEAR OF PROBLEM AND WILL CHANGE THE BULB ... BUT THAT DOESN'T ELIMINATE THE SAFETY ISSUE. IN ADDITION, IT DOESN'T TAKE CARE OF THE HASSLE OR THE COSTS. IF YOU NEED MORE EXAMPLES OF THIS SAME PROBLEM (TO PROVE IT IS NOT JUST MY CAR), CHECK OUT THESE OTHER CASES LISTED ON THIS NHTSA WEBSITE: 2011 ------------------------- DATE OF INCIDENT: 03/01/2013 NHTSA ID NUMBER: 10500919 DATE OF INCIDENT: 05/03/2012 NHTSA ID NUMBER: 10487940 DATE OF INCIDENT: 09/13/2012 NHTSA ID NUMBER: 10475296 DATE OF INCIDENT: 08/17/2012 NHTSA ID NUMBER: 10471366

THE LOWBEAM HEADLAMPS ON THIS VEHICLE HAVE AN UNUSUALLY SHORT LIFESPAN. ON SEVERAL OCCASIONS, BOTH DRIVER AND PASSENGER SIDE HEADLAMPS HAVE FAILED WITHIN A FEW DAYS OF ONE ANOTHER LEADING TO AN UNSAFE VEHICLE CONDITION. THE DEALER AND SUBARU HAVE REFUSED TO PERFORM FREE DIAGNOSTIC TESTS TO DETERMINE THE CAUSE OF THE HEADLAMP FAILURES AND SHORT LIFESPAN. *TR

FIRST I WILL SAY I AM AN ADULT FEMALE WEIGHING 120 LBS, SUFFICIENT WEIGHT TO ACTIVATE AIRBAGS. WE JUST PURCHASED THIS CAR AND WENT FOR LONG TRIP AND I NOTICED MY AIR BAG LIGHT WAS OFF. I TRIED TO ADJUST POSITIONS AND SOMETIMES I COULD GET IT TO COME BACK ON, ONLY TO FIND A FEW MINUTES LATER THAT IS OFF AGAIN, THIS PROCESS WAS REPEATED THE WHOLE 7 HOUR TRIP. WE WERE TRAVELING ON SNOW COVERED ROADS SO THIS WAS VERY UPSETTING TO NOT HAVE THE AIR BAGS WORKING. THIS IS A SERIOUS PROBLEMS THAT NEEDS TO BE FIXED. WHAT GOOD ARE SAFETY FEATURES IN A CAR IF THEY DO NOT WORK PROPERLY. *TR

I PURCHASED A SUBARU OUTBACK (2011). SINCE THAT TIME, I HAVE COMPLAINED TO THE DEALER OF "SOFT BRAKES." THE CAR DOES NOT STOP IN A TIMELY, OR EFFECTIVE MANNER. I HAVE TO OVERCOMPENSATE FOR ROUTINE STOPPING DISTANCES; AND, YOU CANNOT PANIC STOP. THERE IS AT LEAST 2 INCHES OF PLAY IN THE BRAKE; IT FAILS TO STOP ADEQUATELY IN A SAFE MANNER; AND THE BRAKES ARE SIMPLY UNRESPONSIVE IN AN EMERGENCY STOP. *TR

THE VEHICLE IN QUESTION WAS MOVING AT ABOUT 35 MPH WHEN ITS FRONT END COLLIDED WITH THE SIDE OF A CAR MOVING SLOWLY ACROSS ITS PATH. THE DRIVER'S SEATBELT WORKED PROPERLY. THE AIR BAG DID NOT DEPLOY. *TR

I WAS DRIVING AT 65 MPH WITH THE CRUISE CONTROL ON AND ALL OF SUDDEN THE CRUISE DISENGAGED, CHECK ENGINE LIGHT, BRAKE, AND TRACTION CONTROL LIGHTS LIT UP ON THE INSTRUMENT PANEL. THE CAR'S LOSS OF SPEED COULD HAVE CAUSED AN ACCIDENT AS THE LOSS OF SPEED WAS FAIRLY DRAMATIC. DISCONNECTED THE BATTERY TO SEE IF THAT WOULD HELP, IT DID, BUT ONLY FOR A DAY. IT HAPPENED AGAIN TODAY 12/17/2012. *TR

THE LOW BEAM HEADLIGHTS HAVE BURNED OUT TWICE. THE CAR IS A 2011 SUBARU OUTBACK, AND IT HAS LESS THAN 30,000 MILES ON IT. THE HEADLIGHT SETTING IS NOT KEPT ON THE "AUTO" SETTING. (SOME CLAIM USING THE AUTO SETTING CAUSES THE LIGHTS TO SWITCH ON-AND-OFF MORE CAUSING ADDITIONAL WEAR TO THE HEADLIGHT.) THE HEADLIGHTS WERE INSTALLED BY A DEALER, SO IT CAN BE ASSUMED THEY WERE INSTALLED TO CORRECT SUBARU SPECIFICATIONS. THE COMMUTE TO AND FROM WORK EVERY DAY IS A SINUOUS, TREE-LINED ROAD, WITH THE OCCASIONAL DEER CROSSING. DURING THIS TIME OF YEAR, THE COMMUTE TO AND FROM WORK IS IN THE DARK. HAVING ONE OR BOTH HEADLIGHTS BURN OUT IS A SAFETY ISSUE; DRIVING WITH THE HIGH-BEAMS ON JUST TO SEE THE ROAD IS ALSO A SAFETY ISSUE AND IS ILLEGAL. *TR

AS I WAS PASSING ANOTHER VEHICLE THE CAR MADE A LOUD CLUNK AND I LOST POWER TO THE ENGINE. I WAS IN THE OPPOSITE LANE OF A TWO LANE ROAD AND HAD TO SQUEEZE MY WAY BACK INTO MY LANE BEFORE A HEAD ON COLLISION WITH AN ON COMING CAR. AFTER I SAFELY GOT TO THE SIDE OF THE ROAD IT WAS DETERMINED THAT THE CAR HAD NO IGNITION CONNECTION. THE CAR WOULD TURN OVER BUT NOT RUN. WHEN THE CAR WAS TOWED TO THE DEALERSHIP AND TESTED IT WAS DETERMINED THAT THE SIGNAL BETWEEN THE KEY AND THE IGNITION SYSTEM HAD BEEN BROKEN. AFTER THE KEYS WERE REPROGRAMMED THE CAR RAN JUST FINE. HOWEVER, I AM VERY CONCERNED THAT THIS COULD HAPPEN AGAIN AND PLACE MY FAMILIES LIVES IN DANGER AGAIN. I HAVE RECEIVED NO ASSURANCES THAT THIS WILL NOT HAPPEN AGAIN. *TR

I BELIEVE MY ANTI-LOCK BRAKES MALFUNCTIONED ON MY 2011 SUBARU OUTBACK AND IF THIS IS THE CASE THEN SOMEONE IN AUTO SAFETY DATA COLLECTION NEEDS TO KNOW ABOUT IT. I WAS DRIVING DOWN AN OFF RAMP DURING SNOWY CONDITIONS. I APPLIED MY BRAKES AT AROUND 35 MPH AND THEY ABRUPTLY LOCKED UP. THERE WAS NO SHUTTER/SHIMMER EFFECT THAT I MIGHT EXPECT WITH ANTI-LOCK BRAKES AS THEY GO ON AND OFF WHILE TRYING TO GRIP THE ROAD. I APPLIED THEM AGAIN WITH THE SAME JOLT FOLLOWED BY SLIDING. I TRIED THIS SEVERAL TIMES AS I APPROACHED THE INTERSECTION. THOUGH THE LONG OFF RAMP DID SLOW ME DOWN, AT ABOUT 15 MPH (I THINK) I PLOWED THE LEFT FRONT OF MY CAR INTO THE FORD RANGER IN FRONT OF ME. THIS IMPRESSIVELY CRUSHED THE LEFT FRONT SIDE OF MY CAR AND MY AIR BAGS DID NOT DEPLOY. THE POINT OF IMPACT WAS THE LEFT SIDE OF THE FRONT BUMPER, BUT IT HIT AT THE UPPER 2-3 INCHES OF THE BUMPER. I'M NOT SURE IF THE AIRBAGS SHOULD HAVE DEPLOYED WITH THIS TYPE OF IMPACT, BUT IF THEY WERE SUPPOSED TO DEPLOY THEN SOMEONE NEEDS TO KNOW ABOUT IT TOO. *TR

2011 SUBARU OUTBACK. CONSUMER STATES UNINTENDED ACCELERATION *TGW THE CONSUMER STATED THE SUDDEN ACCELERATION PROBLEMS STARTED SHORTLY AFTER HE PURCHASED THE VEHICLE. ON TWO OCCASIONS, HE CAME CLOSE TO HAVING AN ACCIDENT. THE CONSUMER BELIEVED THERE WAS AN ISSUE WITH THE PEDAL ARRANGEMENT. HE STATED HE REALIZED HE WAS CROSSING HIS RIGHT LEG OVER HIS LEFT LEG TO APPLY PRESSURE TO THE BRAKE PEDAL. THE BRAKE POWER ASSIST AMPLIFIED THE APPLIED FORCE VERY WELL, BUT AT TIMES THE BRAKE PEDAL SEEMED TO GET TOO CLOSE TO THE FLOOR BOARD. HE FOUND THE BRAKE PEDAL WAS HIGH WHEN THE ENGINE WAS OFF AND SANK TO A LOWER LEVEL WHEN THE ENGINE WAS STARTED. THE LEVEL COULD GET CLOSE TO THE OPERATING PLANE OF THE ACCELERATOR PEDAL. ON ONE OCCASION, HE FLIPPED OFF THE COVER ON THE BRAKE PEDAL AND WAS BRAKING ON A BARE STEEL PLATE. HE DISCOVERED HE WAS USING MORE NATURAL ERGONOMIC MOTION AND GOT TOO CLOSE TO THE RIGHT EDGE OF THE BRAKE PEDAL. THE DISTANCE BETWEEN THE EDGES OF THE BRAKE PEDAL AND THE ACCELERATOR PEDAL WAS ABOUT THREE INCHES. THE WIDTH OF THE SOL OF HIS SIZE 12 SHOE WAS ABOUT 4 1/2 INCHES. THE CONSUMER BELIEVED THE PROBLEM WAS AN ENGINEERING DESIGN PROBLEM THAT INVOLVED THE VACUUM BRAKING SYSTEM, THE ACCELERATOR LINKAGE DESIGN AND ERGONOMIC.

AS BRAKES WERE STEPPED ON CAR WAS SLOW TO RESPOND TO BRAKING PRESSURE. THE CAR CONTINUED TO ROLL BUT FINALLY CAME TO A STOP BUT THE BRAKE PEDAL WENT TO THE FLOOR. ON SUBSEQUENTLY STEPPING ON THE BRAKE PEDAL I HAD BRAKE RESPONSE, BUT IF I KEPT PRESSURE ON THE BRAKE PEDAL IT WOULD GO TO THE FLOOR. THIS IS UNUSUAL AS UP UNTIL THIS INCIDENT THERE WAS A VERY SOLID BRAKE FEEL AND THE BRAKE PEDAL WOULD STOP AND HOLD ABOUT HALFWAY TO THE FLOOR. ALSO OF NOTE AND REPORTED IS THAT AT 1500 MILE THIS CAR HAD STEERING VIBRATION AND STEERING CONTROL ISSUES, WHICH WERE FINALLY ADDRESSED AT 11,500 MILES. *TR

2011 SUBARU OUTBACK. CONSUMER STATES VEHICLE ROLLED DOWN THE STREET WITHOUT THE KEY IN IGNITION AND ENGINE OFF *TGW THE CONSUMER STATED THE VEHICLE FINALLY CAME TO REST IN HIS NEIGHBOR'S YARD. THE CONSUMER THEN NOTICED THE GEAR SHIFT WAS IN DRIVE. THE CONSUMER STATED ACCORDING TO THE MANUAL, THE KEY WAS NOT SUPPOSED TO COME OUT OF THE IGNITION, UNLESS THE GEAR SHIFT WAS IN PARK AND THE ENGINE WAS OFF. THE CONSUMER STATED ON AUGUST 6, 2011, WHEN HE RETURNED TO HIS VEHICLE, HE ATTEMPTED TO START THE VEHICLE, BUT THE ENGINE WOULD NOT TURN OVER. THE CONSUMER CONTACTED SUBARU. THE SUBARU EMPLOYEE STATED THERE MAY HAVE BEEN A PROBLEM THE KEY OR THE SECURITY SYSTEM. THE VEHICLE WAS TOWED AND A COUPLE OF DAYS LATER, THE CONSUMER WAS INFORMED THE BATTERY HAD BEEN REPLACED AND THE VEHICLE WAS READY TO BE PICKED UP. ABOUT TWO MONTHS LATER, THE CONSUMER EXPERIENCED A SIMILAR PROBLEM, BUT AFTER THREE ATTEMPTS, THE VEHICLE STARTED. THE CONSUMER ALSO STATED THE HEADLIGHTS WOULD NOT GO OUT, UNLESS THE KEY WAS REMOVED FROM THE IGNITION.

MY CAR JUST TURNED 17000 MILES. I BOUGHT IT NEW IN 2011. IT IS GARAGED WHENEVER NOT IN USE AND HAVE PHOTOS OF IT IN THE GARAGE. THE MUFFLER AND EXHAUST SYSTEM ARE RUSTING VERY BADLY. I WASH THE CAR REGULARLY WHEN DIRTY. THIS SHOULD NOT BE HAPPENING - THERE MUST BE A DEFECT IN THE TYPE OF MATERIALS USED. I FIRST NOTICED THIS BACK IN JUNE AND IT IS GETTING WORSE. THIS SHOULD BE REPLACED BY SUBARU - I SHOULDN'T NEED A NEW MUFFLER/EXHAUST SYSTEM ON A NEW CAR IN LESS THAN 20,000 MILES! I HAVE TAKEN PHOTOS OF THE PROBLEM THAT I CAN PROVIDE IF REQUESTED. *TR

I AM ON MY THIRD SET OF HEADLIGHT BULBS CAR IS 23 MONTHS OLD AND BULBS KEEP BURNING OUT. NEVER HAD A PROBLEM LIKE THIS. MANY OTHER OWNERS HAVE THE SAME ISSUE AND NO RESOLUTION HAS BEEN FOUND. THIS IS THE LOW BEAM BULBS THAT BURN OUT. NOT AT THE SAME TIME USUALLY WITHIN 2-4 WEEKS OF EACH OTHER. *TR

WHILE PULLING INTO A PARKING SPACE, THERE WAS SUDDEN ACCELERATION AS IF THE CHOKE HAD TURN ON, SIMILAR TO WHEN STARTING THE VEHICLE. IT LASTED ONLY A SHORT WHILE, BUT I DID HAVE TO PUT THE VEHICLE IN NEUTRAL. THIS ALSO OCCURRED ONCE BEFORE APPROX. ONE MONTH PRIOR THIS , WHILE PULLING INTO MY GARAGE. AM CURIOUS IF ANY OTHER REPORTS OF THIS TYPE HAVE BEEN REPORTED. *TR

FUEL GAUGE FAILS TO SHOW CORRECT AMOUNT OF FUEL IN THE TANK. FUEL GAUGE WILL ONLY SHOW ABOUT 2/3 FULL WHEN THE FUEL TANK IS FULLY FUELED. THERE ARE SEVERAL REPORTS OF SAME PROBLEM POSTED AT WWW.SUBARUOUTBACK.ORG/FORUMS REGARDING FUEL GAUGE INCORRECTLY DISPLAYING THE FUEL LEVEL. 2011 SUBARU OUTBACK 3.6 LIMITED, PURCHASED MAY 2010, 1ST OWNER. *TR

EVEN AFTER ALL THE SOA (SUBARU OF AMERICA) "FIXES" / SERVICE BULLETINS I STILL HAVE A VIBRATION ISSUES AT HIGHWAY SPEEDS, FEEL IT IN THE SEAT AND IN STEERING WHEEL. IT GETS WORSE AT HIGHWAY SPEEDS IF YOUR GOING AROUND A CURVE ON IT TENDS TO GET WORSE. EVEN AFTER THROUGH THE CURVE.. ALSO NOTED IT DOESN'T MATTER WEATHER CONDITIONS HOT, COLD RAINING OR DRY. *TR

I KEEP REPLACING HEADLIGHT BULBS AND THEY KEEP BURNING OUT FRIDAY WE HAD TO DRIVE A MOUNTAIN ROAD WITH FOG LIGHTS ONLY BECAUSE THEY BOTH BURNED OUT. THERE MUST BE A PROBLEM AS IT IS HAPPENING ALL TO OFTEN. *TR

I PULLED INTO MY DRIVEWAY (RELATIVELY LEVEL) AND PARKED MY CAR. AS I EXITED THE VEHICLE I NOTICE THAT MY CAR WAS ROLLING FORWARD (I HAVE A MANUAL TRANSMISSION) AND ATTEMPTED TO SET THE ELECTRIC PARKING BRAKE BY PUSHING REPEATEDLY ON THE BUTTON TO THE LEFT OF THE STEERING WHEEL. THE PARKING BRAKE DID NOT SET AND MY CAR GAINED SPEED AND CONTINUED DOWNHILL INTO THE WOODS BEHIND MY HOME. I AM NOT SURE IF I WAS DRAGGED OR PARTIALLY IN THE CAR, BUT WAS ABLE TO CLEAR THE VEHICLE BEFORE IT HIT A FENCE, A TREE AND EVENTUALLY COME TO A STOP. THIS HAS HAPPENED IN MY GARAGE ONCE AND AT A GAS STATION, BUT I WAS ABLE TO GAIN CONTROL OF THE VEHICLE BY HITTING THE PARKING BRAKE BUTTON. I DO NOT KNOW IF I AM NOT SETTING THE BRAKE BEFORE EXITING OR AM NOT DEPRESSING IT FULLY BEFORE EXITING OR WHY IT DID NOT STOP WHEN I HIT IT REPEATEDLY. I TYPICALLY SET THE CAR IN GEAR, BUT OBVIOUSLY DID NOT DO THIS ON THESE OCCASIONS. *TR

ALOT OF BRAKE PEDAL TRAVEL LOW BRAKE TOOK ALOT OF DISTANCE TO SLOW DOWN WASN'T ABLE TO STOP THE CAR AT 35 MPH HIT OTHER CAR. HAD CAR LOOK AT MANY TIMES STILL THOMAS SUBARU DIDN'T THINK ANYTHING WAS WRONG WITH CAR FROM DAY ONE I TOLD THEM MY BRAKES WEREN'T RIGHT IT TAKES ALOT OF DISTANCE ( PEDAL ) WHICH INCREASE AMOUNT OF TIME NEEDED TO SLOW AND STOP THE CAR.. I FEEL THE BRAKE MASTER CYLINDER IS NOT WORKING RIGHT STILL THOMAS SUBARU WILL NOT FIX THE CAR UNTIL AN RECALL. I ALSO THINK RECALL NO. 11V562000 WHICH IS ONLY FOR 2012 CARS MIGHT ALSO NEEDS ADDED FOR 2011 CARS. I NOW HAVE 31,000 AND STILL HAVE BAD BRAKES. I NEED HELP SUBARU WILL NOT HELP. *KB

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE STEERING WHEEL STARTED TO VIBRATE AND SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE STEERING COLUMN, BRAKES, TIRES, LOWER CONTROL ARMS AND A TIRE ALIGNMENT WAS PERFORMED. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 8,022 AND CURRENT MILEAGE WAS 23,000.

2011 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO VEHICLE SHAKING WHILE DRIVING DUE TO SNOW AND ICE BUILD-UP IN THE TIRES.*TGW THE DEALER WASHED THE UNDERSIDE OF THE CAR IN HOT WATER, TO MELT THE ICE WHICH RESOLVED THE PROBLEM.

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE AIR BAG LIGHT WOULD INTERMITTENTLY ILLUMINATE WHEN SOMEONE WAS SEATED IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON SEVERAL OCCASIONS AND THE CONTACT WAS INFORMED THAT THE VEHICLE COULD NOT BE REPAIRED UNLESS THE FAILURE WAS DUPLICATED. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE 11,500. UPDATED 03/14/12*LJ

CAR WAS BRAND NEW AND THE TRANSMISSION WAS JERKING WHEN I SLOWED DOWN FOR A RED LIGHT AND THEN HAD TO START AGAIN BEFORE THE CAR CAME TO A FULL STOP. THIS WAS A CONSTANT ISSUE AND ALSO DID THE SAME THING WHEN CAR WAS DOWNSHIFTING DURING TRAFFIC. *TR

THERE IS AN INTERFERENCE WITH THE CAR AUDIO SYSTEM. THERE IS AN 'AM' TYPE BUZZING SOUND THAT COMES THRU THE SPEAKERS AT RANDOM TIMES. SOMETIMES IT IS VERY LOW IN VOLUME AND IS SPORADIC. EARLIER THIS MONTH WHILE DRIVING OUT OF TOWN FOR A 3 HOUR DRIVE, THE BUZZING WAS VERY LOUD AND CONTINUED WHETHER THE RADIO WAS ON AM, FM, CD, SATELLITE AND EVEN CONTINUED WHEN WE TURNED THE RADIO OFF. THIS LOUD BUZZING SOUND WENT ON FOR OVER 1/2 HOUR AND WAS EXTREMELY FRUSTRATING. REPORTED TO MY SUBARU DEALERSHIP 3 TIMES NOW WITH NO RESOLUTION. I AM SURE THERE IS SOMETHING THAT IS NOT RIGHT WITH THIS VEHICLE AND I EXPECT THE DEALERSHIP TO FIND IT AND FIX IT. *TR

THE PASSENGER SIDE AIRBAG FAILS TO ACTIVATE OR CYCLES ON AND OFF WHILE THE ADULT PASSENGER REMAINS SEATED IN THE PROPER POSITION. DEALER CLAIMS NO DEFECTS DETECTED YET IS UNABLE TO RESOLVE THE PROBLEM. MANUFACTURER REPRESENTATIVE IS ALSO UNABLE TO PROVIDE ANY ASSISTANCE IN THE RESOLUTION OF THE PROBLEM EVEN TO THE POINT OF NOT ACKNOWLEDGING THAT A PROBLEM EXISTS. I FEEL THIS IS A SERIOUS SAFETY ISSUE AS YOU CANNOT RELY ON WHETHER OR NOT THE AIRBAG WILL BE PROPERLY ACTIVATED OR EVEN DEPLOY IN THE EVENT OF AN ACCIDENT. *TR

I HAVE A SUBARU BECAUSE I LIVE OFF THE PAVED ROAD AND IT IS AN OFF-ROAD CAR. TWO PROBLEMS: 1) IF DRIVING IN SNOW, SNOW PACKS INTO THE WHEEL WELL AND PREVENTS FRONT WHEELS TURNING PROPERLY. I CARRY A WEEDOUT, OTHER PEOPLE I HAVE TALKED TO CARRY ICE PICKS AND TROWELS FOR GETTING THE SNOW OUT. THIS HAS HAPPENED TO ME SINCE DEC 2010, WHENEVER DRIVING IN WET SNOW. I HEARD IT DISCUSSED ON CAR TALK, SO I KNOW IT IS A COMMON COMPLAINT. 2) MANUAL TRANSMISSION LINKAGE IS NOW EXPOSED ON THE UNDERSIDE OF THE 2011. THE CAR GETS STUCK IN ONE GEAR AND WILL NOT SHIFT. HAPPENED IN 2ND AND 4TH. I GOT IT TO THE DEALER AND THEY REMOVED STICKS AND GRAVEL FROM THE LINKAGE. THEY SAID THEY HAD MANY 2011 MANUAL TRANSMISSION SUBIES IN THAT WEEK WITH STICKS AND GRAVEL IN THE LINKAGE DUE TO THE BAD WEATHER. I COULD NOT GO UP HILLS OR START FROM A STOP WHEN IT WAS STUCK IN 4TH. I COULD NOT DRIVE OVER 20MPH WHEN STUCK IN 2ND. I COULD NOT REVERSE EITHER WAY. THIS IS NOT SAFE, ESPECIALLY WHEN DRIVING IN SNOW AND TRAFFIC IN THE MOUNTAINS. I ASKED THE DEALER IF THEY COULD PUT ON SOMETHING TO COVER AND PROTECT THE LINKAGE AND THEY SAID NO, EVER SINCE SUBARU WENT TO 6 FORWARD GEARS THE LINKAGE IS EXPOSED AND THEY CANNOT ADD ANYTHING TO COVER IT. I THINK THE 6 FORWARD GEAR MANUAL TRANSMISSION OUTBACKS SHOULD BE RECALLED, AND THEY SHOULD GO BACK TO 5 GEARS FORWARD AND PROPERLY COVER UP THE LINKAGE. *TR

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE WHEELS WERE DEFECTIVE. THE WHEELS ACCUMULATED SNOW AND CAUSED THE VEHICLE TO VIBRATE OUT OF CONTROL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON SEVERAL OCCASIONS, BUT THE DEALER COULD NOT REMEDY THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS AN ENGINEERING DEFECT THAT COULD NOT BE CORRECTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 24,000. THE VIN INFORMATION WAS NOT AVAILABLE.

MY WIFE LEFT THE HOUSE AND SMELLED SMOKE. SHE PULLED OVER AND SHORTLY THEREAFTER FLAMES STARTED SHOOTING OUT OF THE HOOD. SHE GOT OUR DAUGHTER OUT OF THE CAR AND CALLED 911. AS THE POLICE ARRIVED, ONE OF MY NEIGHBORS PUT THE FIRE OUT WITH AN EXTINGUISHER. THE FIRE DEPARTMENT ARRIVED AND LOOKED AT THE DAMAGE AND SAID THE WIPER MOTOR OVERHEATED AND CAUSED THE FIRE. MY WIFE WAS QUITE UPSET AT THE THOUGHT OUR LITTLE GIRL COULD OF BURNED IN THE CAR.

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE PASSENGER AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THE BODY TYPE OF THE SEAT OCCUPANT WAS CAUSING THE PASSENGER AIR BAG LIGHT TO ILLUMINATE INTERMITTENTLY AND THAT THERE WAS NOTHING THAT COULD BE DONE TO CORRECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 2,300.

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE BRAKES FAILED AT A VERY LOW SPEED IN A PARKING SPACE. WHEN THE BRAKES FAILED, THE VEHICLE CONTINUED FORWARD ABOUT 20 FEET, PUSHING DOWN A METAL FENCE BEFORE STOPPING. THE CONTACT FELT THAT THE MASTER CYLINDER WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS INSPECTED BY AN AUTHORIZED DEALER AND THE DEALER STATED THAT THERE WAS NOTHING WRONG. THE CONTACT FELT THAT THE FAILURE WAS RELATED TO THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V562000( SERVICE BRAKES, HYDRAULIC: PEDALS AND LINKAGES). THE FAILURE AND CURRENT MILEAGES WERE 6,815. UPDATED 02/28/12 *BF UPDATED 05/03/12

A LONGER VERSION OF THE FOLLOWING LETTER WAS SENT TO SUBARU ON 1/3/2012: THE PURPOSE OF THIS LETTER IS TO FILE AN OFFICIAL COMPLAINT REGARDING THE OPERATION OF THE PASSENGER AIRBAG FOR OUR 2011 SUBARU OUTBACK AND TO REQUEST YOUR HELP IN RESOLVING THIS PROBLEM. WE PURCHASED OUR OUTBACK IN SEPTEMBER 2010 FROM STEVEN'S CREEK SUBARU IN SAN JOSE, CALIFORNIA. THE AIRBAG SENSOR HAS WORKED INTERMITTENTLY SINCE WE FIRST TOOK OWNERSHIP OF THE VEHICLE. SPECIFICALLY, IT TURNS ON AND OFF FREQUENTLY WHEN MY WIFE (APPROXIMATELY 120 POUNDS) IS SEATED IN THE PASSENGER SEAT. OVER THE PAST YEAR, WE HAVE MADE NUMEROUS COMPLAINTS TO THE SERVICE TECHNICIANS WITH NO RESOLUTION. WE HAVE SERIOUS CONCERNS FOR MY WIFE'S SAFETY AND IT IS UN-EXCUSABLE THAT SUBARU DOES NOT HAVE A RESOLUTION TO THIS LIFE-SAFETY ISSUE. I AM EXTREMELY DISAPPOINTED THAT SUBARU DID NOT DISCLOSE THIS ISSUE BEFORE WE PURCHASED THE VEHICLE. I HAVE PROVIDED SUBARU WITH A SERIES OF EMAIL CORRESPONDENCE BETWEEN THE DEALERSHIP AND MYSELF REGARDING THE ISSUE FROM LATE 2010 AND EARLY 2011. IN ONE OF THE EMAILS I PROVIDED LINKS TO YOUTUBE VIDEOS DOCUMENTING THE ISSUE. WE WAITED UNTIL THIS TIME TO FILE OUR FORMAL COMPLAINT AS WE WERE HOPEFUL THAT STEVEN'S CREEK SUBARU COULD HELP US TO RESOLVE THIS PROBLEM. UNFORTUNATELY THEY HAVE NOT BEEN ABLE TO RESOLVE OUR CONCERNS AND HAVE DIRECTED US TO CONTACT SUBARU HEADQUARTERS DIRECTLY. *TR

MY 2011 OUTBACK IS UNSTABLE AT HIGH SPEED ON THE HIGHWAY. IT TENDS TO WANDER AND HAS A DIFFICULT TIME KEEPING STRAIGHT AT 70+ MPH. THIS IS PARTICULARLY NOTICEABLE WHEN DRIVING LONG DISTANCE. CONSTANT ADJUSTMENTS ARE NECESSARY AT 70+ MPH TO KEEP THE VEHICLE IN A STRAIGHT LINE. I NOTICED THIS SOON AFTER TAKING POSSESSION OF THE VEHICLE AND DRIVING ON THE HIGHWAY AT SPEED 70+ MPH ON A 65-68 MILES TRIP TO WORK. I IGNORED THE SITUATION THINKING IT IS NORMAL UNTIL THE VEHICLE ALMOST WANDER INTO A BIG RIG TRUCK IN THE NEXT LANE DURING A LANE PASSING IN OCTOBER 2011. SUBARU DEALER HAS ALREADY PERFORMED AN ALIGNMENT IN NOV 2011 WHICH HELPED FOR ABOUT 2 WEEKS, BUT THE WANDERING ISSUE APPEARS AGAIN. I TOOK THE VEHICLE BACK TO THE DEALER AGAIN IN DEC 2011, BUT THE TECHNICIAN SAID THE ALIGNMENT WAS WITHIN IN SPEC AND DID NOT NOTICE THIS ISSUE. I CAN'T SAY FOR SURE IF THIS IS A DEFECT OR IF THE VEHICLE WAS JUST DESIGN AS-IS. HOWEVER, I DRIVE WITH "WHITE KNUCKLES" AT SPEED 70+ AND FEEL THIS VEHICLE MAY NOT BE SAFE TO KEEP LONG TERM. *TR