2011 Subaru Outback complaints

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH IN A PARKING LOT, THE BRAKE PEDAL WAS ENGAGED AND THE VEHICLE CONTINUED TO ACCELERATE OVER A PARKING BARRIER. THE VEHICLE THEN CRASHED INTO A FENCE AND TRAVELED INTO SEVERAL BUSHES COMING TO A COMPLETE STOP. THERE WAS NO PERSONAL INJURY. THE VEHICLE WAS TOWED TO A COLLISION CENTER FOR REPAIRS. THE VEHICLE SUSTAINED MODERATE DAMAGES. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

STEERING WHEEL SHAKES FROM THE LEFT TO THE RIGHT AT DIFFERENT SPEEDS. IT HAPPENS WHEN STEERING AWAY FROM CENTER POSITION. IT ALSO PULLS IN A TURN TO THE OPPOSITE DIRECTION BEING STEERED. *TR

VEHICLE VIBRATION - AFTER ABOUT 8K MILES A VIBRATION STARTED IN THE SEAT AND STEERING. TIRES WERE REBALANCED USING A ROAD FORCE BALANCING MACHINE. THEN THE VIBRATION WOULD COME AND GO EVEN AT SET SPEEDS. BUT WOULD GET WORSE GOING AROUND TURNS AT HIGHWAY SPEEDS. DEALERSHIP DID A "FIX" WHICH DIDN'T CHANGE ANYTHING. NO MATTER THE LOAD IN THE CAR 5 PEOPLE IN THE CAR OR EMPTY VIBRATION COMES AND GO. THEY SAY THE ISSUE WAS FIXED IN 2012 MODELS HAD A LOANER WHILE CAR WAS IN FOR THE 2 DAY FIX. SAME VIBRATION ISSUE AS I HAD. THE ONLY GOOD THING ABOUT THIS FIX. MY REAR TIRES ARE WEARING BETTER THEN THEY WERE BEFORE IT. THE OUTSIDE OF MY TIRES WERE WEARING FUNNY EVEN WHEN THE ALIGNMENT WAS WITHIN SPEC. *KB

THERE SEEMS TO BE A PROBLEM WITH THE FRONT PASSENGER AIR BAG ACTIVATION SENSOR. MY WIFE, WHO WEIGHS APPROX. 125 LBS, OFTEN SITS IN THAT SEAT. THE AIR BAG SENSOR LIGHT MIGHT GO ON, OR IT MIGHT NOT. SOMETIMES SHE CAN SHIFT HER WEIGHT AND HAVE IT COME ON. OTHER TIMES IT DOESN'T MATTER WHAT SHE DOES, IT WILL NOT GO ON. WE CAN BE RIDING ALONG WITH THE AIR BAG LIGHT ON AND ALL OF A SUDDEN, FOR NO REASON, IT WILL GO OFF. THEN, INEXPLICABLY, IT MIGHT, OR MIGHT NOT, COME BACK ON. I BROUGHT THE CAR TO A LOCAL SUBARU DEALER WHO INFORMED ME THAT THIS IS THE WAY THE AIR BAG SYSTEM IS MADE AND THAT THERE IS NOTHING THEY CAN DO ABOUT IT. THEY SAID THAT IT IS AGAINST FEDERAL LAW FOR THEM TO MAKE ANY ADJUSTMENTS AND THAT I SHOULD JUST MAKE SURE MY WIFE WEARS HER SEAT BELT WHEN WE'RE DRIVING. THIS IS A MAJOR IRRITANT, SINCE NEITHER OF US CAN BE SURE IF THE PASSENGER AIR BAG WILL ACTUALLY DEPLOY SHOULD WE BE IN AN ACCIDENT. IT SEEMS LIKE SOMETHING SHOULD BE DONE ABOUT THIS, ESPECIALLY NOW THAT I'VE SEARCHED THIS SITE AND FOUND THAT I AM NOT THE ONLY ONE TO EXPERIENCE THIS PROBLEM WITH THE PASSENGER AIR BAG SENSOR. I JOKE WITH MY WIFE THAT WE MIGHT NEED TO FATTEN HER UP TO SAVE HER LIFE, BUT FOR SOME REASON SHE JUST DOESN'T THINK IT'S FUNNY. MAYBE YOU FOLKS CAN LOOK INTO THE PROBLEM AND DO SOMETHING ABOUT IT. *KB

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED THAT THE FUSE BOX WAS FILLED WITH DIRT. THE CONTACT EXPRESSED SERIOUS CONCERNS ABOUT THE POSSIBLY OF THE VEHICLE STALLING OR RESULTING IN A FIRE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OPERATING AS INTENDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,000.

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 11V467000 (VISIBILITY:SUN ROOF ASSEMBLY). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THEY WOULD HAVE TO HOLD THE VEHICLE FOR A FEW WEEKS BECAUSE THE NECESSARY PARTS WERE NOT AVAILABLE. THE CONTACT EXPRESSED FRUSTRATION BECAUSE THE RECALL NOTICE INFORMED HER THAT SHE WOULD HAVE HER VEHICLE BACK ON THE SAME DAY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 11,483.

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE HEADLIGHTS DID NOT PROVIDE PROPER ILLUMINATION OF THE ROADWAY. THE CONTACT STATED THAT THERE WERE TWO DIFFERENT LIGHT SHADES WHERE THE TOP HALF OF THE LIGHT WAS DARK AND THE LOWER PART OF THE LIGHT WAS BRIGHT, MAKING IT DIFFICULT TO DRIVE AT NIGHT. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20 AND THE CURRENT MILEAGE WAS 7,000. THE VIN WAS NOT AVAILABLE.

I AM NOT SURE IF THIS IS A SAFETY ISSUE BUT I WAS TOLD BY THE DEALER AFTER TWO VISITS THAT THE TRANSMISSION AXLE SEAL NEEDS REPLACED AND POSSIBLY SOME OTHER PROBLEMS. *TR

WITH THE HEADLIGHT SWITCH IN AUTO MODE THE HEADLIGHTS COME ON AND THEN TURN OFF WHILE GOING UNDER INTERSTATE BRIDGE OVERPASSES. THE HAZARD WITH THIS IS: VEHICLES IN FRONT THINK THEY ARE BEING SIGNALING AT AND THEY SUDDENLY SLOW . ALSO VEHICLES IN ONCOMING LANES THINK THEY ARE BEING SIGNALED AT. THEY SLOW AND STARE. THIS ISSUE I HAVE TAKEN TO THE DEALERS. THEY KNOW ITS A PROBLEM BUT GIVE NO SOLUTION OR HAVE A CORRECT REPLACEMENT PART.THEY SAY IT IS NORMAL, "ALL SUBARUS DO THIS". THERE IS AN ADJUSTMENT THEY HAVE TRIED BUT EITHER THE LIGHTS COME ON TOO SOON OR THEY DON'T COME ON SOON ENOUGH. AT THE HAPPY MEDIUM THEY COME ON AS DESCRIBE ABOVE AT EVERY BRIDGE OVERPASS. THIS IS NOT NORMAL. I WISH SOMEONE WOULD ADDRESS THIS DEFECT. OTHER OWNERS I HAVE TALKED WITH EITHER MANUALLY TURN THEIR LIGHTS ON WHEN NEEDED OR THEY LEAVE THE HEADLIGHT SWITCH IN THE "ALWAYS ON" POSITION. HEADLIGHTS ARE EXPENSIVE FOR THIS MODEL AND LEAVING THEM ON IS NOT AN OPTION FOR ME. SOMETIMES I FORGET TO TURN THEM AND I FIND MYSELF DRIVING IN THE DARK. ALL MY OTHER CARS HAVE AUTO-ON LIGHTS AND NATURALLY WORK PROPERLY. I WOULD APPRECIATE YOUR ATTENTION TO THIS POTENTIALLY HAZARDOUS DEFECT. IF I WAS PRIVY TO THIS DEFECT I WOULD NOT HAVE BOUGHT A SUBARU. *TR

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THE REAR VIEW MIRROR WAS TOO LOW FOR HIM TO SEE THROUGH BECAUSE IT COULD NOT BE ADJUSTED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED HE WAS ON HIS OWN WITH REPAIRING THE VEHICLE AND OFFERED NO ASSISTANCE. THE MANUFACTURER STATED THEY WOULD NOT APPROVE ANY MODIFICATIONS ON THE VEHICLE. THE FAILURE MILEAGE WAS 13,000.

I HAVE TOLD THE SUBARU DEALER(S) THAT THE FRONT PASSENGER AIRBAG SENSOR LIGHT SAYS "OFF" UNLESS THE PASSENGER WEIGHS OVER 150 LBS OR SO. THE DEALER(S) DENY KNOWING ANYTHING ABOUT IT. HOWEVER, IT IS ON A SUBARU BLOG AND THERE ARE MANY COMPLAINTS ABOUT IT. THE DEALER IS UNABLE TO TELL ME IF THE AIRBAG IS WORKING OR NOT. MY BRAKE PEDAL MAKES A CLICKING NOISE WHEN I RELEASE THE BRAKE PEDAL. THE SUBARU DEALER TOLD ME HE KNEW THIS HAPPENED TO ALL OF THE 2010 MODELS BUT DIDN'T REALIZE IT WAS HAPPENING TO THE 2011 MODELS AND HE SAID THERE IS NOTHING HE CAN DO ABOUT IT UNTIL SUBARU COMES OUT WITH A RECALL. SO FAR I HAVEN'T HEARD BACK FROM SUBARU, IT'S BEEN 5 MONTHS. *KB

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING WHEEL BECAME STIFF AND DIFFICULT TO MANEUVER. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY WHEN DRIVING AT DIFFERENT SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN STATED THAT THE POWER STEERING RACK ASSEMBLY, GEAR BOX ASSEMBLY AND POWER STEERING FLUID WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 4,710. UPDATED 10/27/11*LJ THE CONSUMER STATED THE STEERING WAS STIFF ALL THE TIME. HE STATED THE FASTER HE DROVE, THE HARDER THE STEERING BECAME, AS IF THERE WERE NO POWER STEERING. UPDATED 11/07/11

ON MANUAL AIR CONDITIONING MODELS WITH FULL MAXIMUM SETTINGS THE SYSTEM OPERATES TO FULL CAPACITY, 39-41 DEGREES F.; HOWEVER, AFTER 10 MINUTES OF OPERATION WITHOUT MAXIMUM SETTING CHANGED THE OUTPUT TEMPERATURE IS REDUCED TO 50-53 DEGREES F. DEALER SERVICED, INDICATED THAT THIS IS NORMAL OPERATION FOR THIS MAKE/MODEL. THE INTERNAL CABIN TEMPERATURE AFTER ONE HOUR OF OPERATION WILL ONLY ACHIEVE 82 F. WHEN OUTSIDE TEMPERATURE IS 92-94 DEGREE F. WITH MAXIMUM SETTING; AS WELL AS, INTERNAL AIR CIRCULATION. *TR

THE SENSOR TURNS OFF INTERMITTENTLY WHEN MY WIFE SITS IN THE FRONT PASSENGER SEAT (5 FT, 4 INCHES, 110 LBS). IT WILL ALSO TURN OFF WHEN SHE SHIFTS HER SITTING POSITION. THE SENSOR WILL REMAIN OFF, REGARDLESS OF HOW SHE IS SITTING, FOR LONG PERIODS OF TIME (80+ MILES) OR UNTIL I RESTART THE CAR. I SPOKE WITH TWO SUBARU DEALERS AND THEY SAID THAT THEY HAVE SEEN THIS ISSUE WITH LIGHTER PASSENGERS AND DON'T THING A RECALIBRATION WILL HELP DUE TO THE SENSOR'S SENSITIVITY. *TR

I HAVE A SUBARU OUTBACK 2011 WITH 16,000 MILES ON IT. THE NON DRIVER-SIDE TIRES HAVE BUBBLES ON THEM. I DETECTED THIS SATURDAY, AUGUST 20, 2011. THERE HAS BEEN NO ACCIDENT OR MISHAP, YET. HOWEVER, SINCE I HAD TO ORDER 2 IDENTICAL TIRES TO USE WITH THE 2 GOOD TIRES, I NOTICED THAT THESE PARTICULAR TIRES ARE ON BACK ORDER FROM THE MANUFACTURER AND WONDERED IF THERE IS ANY RECORD OF ANY SIGNIFICANT AMOUNT OF TIRE FAILURES WITH THIS TIRE? THE TIRES ARE CONTINENTAL 225/60R17 CONTIPRO CONTACT TIRES. *TR

THIS IS PART 2 OF ORIGINAL COMPLAINT # 10422477. SINCE I HAVE A 2ND DEFECTIVE TIRE. *TR

WE RECENTLY PURCHASED A 2011 SUBARU OUTBACK. WE BOUGHT IT DUE TO HIGH SAFETY RATINGS AND OTHER FEATURES. THE PROBLEM IS THAT WHILE MY WIFE (WHO IS 115 LBS) SITS IN THE FRONT PASSENGER SEAT, THE FRONT AIRBAG SENSOR SWITCHES THE AIRBAG ON AND OFF RANDOMLY. WE TOOK THE CAR TO THE DEALER AND HAD IT INSPECTED. THEIR FINDINGS WERE THAT THE CAR IS WORKING AS DESIGNED. THE AIRBAG IS TURNING OFF WHEN HER WEIGHT IS NOT IN AN EXACT SPOT. I LOOKED UP THE PROBLEM ONLINE AND HAD MULTIPLE HITS FOR COMPLAINTS FROM OWNERS OF THE SAME CAR (AND THE 2010 MODEL). WE WERE INSTRUCTED TO MAKE SURE MY WIFE SITS UP STRAIGHT WITH HER LEGS EXTENDED AND THE SEAT FULLY UPRIGHT AND BACK TO HELP THE AIRBAG SENSOR GET A MORE ACCURATE READING. OBVIOUSLY IT IS NOT REASONABLE TO EXPECT A PERSON TO SIT UNMOVING FOR AN EXTENDED LENGTH IN A CAR. ALSO, IN THE EVENT OF A COLLISION, HER WEIGHT WOULD NATURALLY SHIFT AND THUS THE AIRBAG MAY NOT DEPLOY. TO ME, THIS NEGATES THE SAFETY RATING FOR THE FRONT PASSENGER AND DISCRIMINATES AGAINST SMALLER ADULTS WHO RIDE IN THE PASSENGER SEAT. MANY OF THE COMPLAINTS I READ HAD THIS PROBLEM WITH ADULTS UP TO 140 LBS, AND THE DEALERSHIP REPLICATED THE PROBLEM WITH A MAN WEIGHING 125 LBS. *TT

THE PASSENGER AIRBAG DOES NOT TURN ON WHEN ADULT FEMALE ~120LBS IS IN THE PASSENGER SEAT. MINIMUM WEIGHT TO CONSISTENTLY ACTIVATE AIRBAG SEEMS TO BE ABOUT 140LBS. THE CAR WAS TAKEN TO THE DEALERSHIP AND THEY RE-CALIBRATED THE PASSENGER SEAT WEIGHT SENSOR BUT THIS DID NOT RESOLVE THE ISSUE. THE DEALERSHIP SAID THEY WERE AWARE OF OTHER CUSTOMERS COMPLAINING OF THIS ISSUE BUT THEY DID NOT HAVE A SOLUTION (AND DID NOT THINK THE RE-CALIBRATION WOULD HELP). THEY ALSO STATED THEY HAVE BEEN UNABLE TO SOLVE THIS PROBLEM FOR OTHER CUSTOMERS. *TR

PASSENGER AIRBAG LIGHT GOES ON AND OFF RANDOMLY WHEN I AM SITTING IN THE PASSENGER SEAT. I AM 5'3 110LBS. THE SENSORS WERE RECALIBRATED WHEN I TOOK IT TO THE DEALER THE FIRST TIME. THE PROBLEM CONTINUED. EVEN IF YOU SIT IN ONE SPOT AND NOT MOVE THE SENSOR WILL TURN ON AND OFF RANDOMLY. THE DEALERSHIP STILL DOESN'T KNOW HOW TO FIX THE PROBLEM. I WAS TOLD THE SENSORS HAVE TROUBLE SENSING 70-90LBS OF WEIGHT. I AM OVER THAT THEREFORE THERE SHOULD BE NO ISSUE. I NOW OWN A CAR THAT THE AIRBAG MIGHT BE ON OR OFF IF I WAS EVER IN A COLLISION. THIS IS A HUGE SAFETY CONCERN! *TR

2011 SUBURA OUTBACK AT 3500 MILES WOULD NOT START,JUMP STARTED WITH ROAD SIDE ASSISTANCE,THEN 3 DAYS LATER DID SAME THING,TOOK TO SUBURA AND THEY SAID THEY COULD FIND NOTHING WRONDEALER SAID THEY CHECK IT OUT ON COMPUTER,AGAIN NOTHING SHOWED,RECOMMEND WHE DOES IT AGAIN,TO CALL DEALER,BEFORE JUMP STARTING TO SEE WHAT COMPUTER WILL SAY,VERY,VERY UNHAPPY CUSTOMER,THINKING ABOUT TRADING IN. *TT

I TURNED RIGHT INTO A DRIVEWAY WITH A STEEP UPWARD INCLINE AND HAD TO STOP MY CAR BRIEFLY TO SPEAK TO A PERSON HELPING WITH PARKING FOR AN EVENT. MY CAR HAS A MANUAL TRANSMISSION, SO I ENGAGED THE ELECTRONIC PARKING BRAKE TO HOLD THE CAR SO I COULD GET MOVING AGAIN WITHOUT ROLLING BACKWARDS. HOWEVER, THE PARKING BRAKE ON MY CAR AUTOMATICALLY DISENGAGES AS SOON AS THE GAS PEDAL IS DEPRESSED (OR EVEN, ACTUALLY, TOUCHED AT ALL). BECAUSE OF THE VERY STEEP INCLINE, BY THE TIME I HAD ENOUGH REVS TO ENGAGE THE CLUTCH, MY CAR HAD ROLLED BACK INTO THE STREET BEHIND ME. FORTUNATELY NO VEHICLE WAS PASSING AT THE TIME, THOUGH A SERIOUS ACCIDENT COULD HAVE OCCURRED. I HAVE NOTICED THAT THE ELECTRONIC PARKING BRAKE NEEDS TO BE MANUALLY DISENGAGED IF THE DRIVER SEATBELT IS UNFASTENED, PRESUMABLY AS A REMINDER TO FASTEN THE SEATBELT. IN THE FUTURE IN A SIMILAR DRIVING SITUATION I WOULD BE TEMPTED TO UNFASTEN MY SEATBELT BEFORE ATTEMPTING THE STEEP HILL START, WHICH WOULD BE THE LESS DANGEROUS OF TWO DANGEROUS OPTIONS. I EMAILED SUBARU TO POINT OUT THE PROBLEM AND ASK WHETHER IT WOULD BE POSSIBLE TO MODIFY THESE VEHICLES SUCH THAT THE PARKING BRAKE IS ALWAYS CONTROLLABLE BY THE DRIVER. MY CONCERN WAS DISMISSED, SEEMINGLY WITHOUT MUCH CONSIDERATION. I LIVE IN AN AREA WHERE STEEP HILLS ARE THE NORM, AND HAVE ALWAYS DRIVEN A MANUAL TRANSMISSION CAR WITHOUT INCIDENT, BUT THE ELECTRONIC PARKING BRAKE ON MY NEW CAR PRESENTS A SERIOUS HAZARD. I WOULD LIKE TO HAVE THIS ADDRESSED BEFORE SOMEONE IS INJ

I HAVE OWNED SEVERAL SUBARU'S OVER THE YEARS AND ALWAYS LOVED THE HEADLIGHTS. UNFORTUNATELY, I HAVE OWNED THIS ONE LESS THAN A MONTH AND I ALMOST HAD AN ACCIDENT DRIVING AT NIGHT ON THE COUNTRY ROADS IN CT. THE NIGHT TIME DRIVING LIGHTS ONLY ILLUMINATE TO A VERY LOW HEIGHT (10 FEET MAYBE?) AND HAVE A CUT OFF LINE WHICH APPEARS TO BOUNCE UP AND DOWN ON COUNTRY ROADS, MAKING IT ALMOST IMPOSSIBLE TO SEE THE ROAD OR ANYTHING IN THE DISTANCE. WHEN I TOOK THE CAR BACK TO THE DEALER TO HAVE THEM ADJUST OR REPLACE THE HEADLIGHT BULB THEY SAID THAT IS HOW IT WAS MANUFACTURED AND THERE WAS NO ADJUSTMENT NEEDED. THEY SAID TO DRIVE WITH THE HIGH BEAMS ON IT WILL HELP. I HONESTLY THINK THAT THIS MAY (PROBABLY WILL IF IT HASN'T ALREADY) CAUSE ACCIDENTS, IT ALMOST DID FOR ME AND SUBARU SHOULD REALLY LOOK INTO A FIX FOR THIS BEFORE SOMEONE LOSES THEIR LIFE. *TR

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT PASSENGER AIR BAG OFF INDICATOR WOULD ILLUMINATE INTERMITTENTLY WHENEVER THE FRONT PASSENGER SEAT OCCUPANTS WEIGHT WAS 100 POUNDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOUR DIFFERENT TIMES FOR THE IDENTICAL FAILURE; HOWEVER THERE WAS NOT A REMEDY FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. THE VIN WAS UNAVAILABLE.

2011 SUBARU OUTBACK STALLED WHILE DRIVE UP IN A PARKING RAMP. CAR WAS JERKY WHILE DRIVING BEFORE STALLING. IT DID START UP AGAIN. *KB

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 45 MPH THE STEERING WHEEL WOULD SHAKE AND VIBRATE. THE VEHICLE WOULD ALSO RESPOND LATE TO TURNS IN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE STEERING COLUMN AND VARIOUS SUSPENSION COMPONENTS WERE REPLACED. THE FAILURES CONTINUED. THE FAILURE MILEAGE WAS 3,000.

THE PASSENGER SIDE FRONT AIR BAG INDICATOR RANDOMLY SHOWED THE STATUS 'ON' OR 'OFF' WHEN THE SEAT WAS OCCUPIED BY AN ADULT PASSENGER. NO PATTERN COULD BE IDENTIFIED FOR THE INDICATION ALTHOUGH WE TRIED EVERY PERTURBATION OF SITTING, FASTENING SEAT BELT, CLOSING DOOR, STARTING ENGINE, ETC. THE VEHICLE WAS RETURNED TO THE DEALER FOR REPAIR. THE PASSENGER SEAT SENSOR(S) WAS REPLACED AS DEFECTIVE, NOW THE INDICATOR NEVER INDICATES 'ON', ALWAYS 'OFF' REGARDLESS OF ACTIONS AS ABOVE. THE VEHICLE WAS RETURNED A SECOND TIME, THIS TIME IT WAS DETERMINED THAT THE SENSOR(S) WERE BEING INHIBITED BECAUSE OF SEAT COVERS DISTRIBUTING THE WEIGHT IN SUCH A WAY AS TO 'FOOL' THE SENSORS. IT TOOK A 180 LB. PERSON TO ACTIVATE THE SENSOR, [A 170 LB. PERSON DID NOT] WITH THE SEAT COVERS ON, THE SENSORS APPEARED TO OPERATE CORRECTLY WITHOUT THE SEAT COVERS. THIS RAISES THE QUESTION OF WEIGHT DISTRIBUTION, ARE LARGE BUTTOCKS REQUIRED GIVEN THAT THERE ARE MULTIPLE WEIGHT SENSORS IN THE SEAT, HOW ABOUT A SMALL FRAMED 120 LB ADULT. THE ANSWER IS CLEAR, THE PASSENGER AIR BAG SHOULD ALWAYS BE ON UNLESS MANUALLY TURNED OFF BY THE USER. SUBARU MUST PROVIDE A PROGRAMMING OPTION TO THE OWNER TO DEFAULT THE AIRBAG STATUS TO ALWAYS 'ON'. MY TOYOTA AND HONDA BOTH PROVIDES A KEY LOCK OPTION TO DISABLE THE UNIT, DEFAULT IS, AND SHOULD BE REQUIRED, TO BE 'ON'. THIS IS A SAFETY ISSUE, AND SUBARU IS OPENING THEMSELVES TO CLASS ACTIONS, AND HEAVEN FORBID THE FIRST ACCIDENT WHEN THE UNIT FAILS TO DEPLOY BECAUSE IT WAS N

PURCHASED MY 2011 OUTBACK IN JULY IF LAST YEAR. I HAVE TAKEN IT TO THE DEALER ON SEVERAL OCCASIONS DUE TO A VIBRATION IN THE STEERING AND THUMPING IN THE TIRES...ALMOST LIKE THERE WAS FLAT SPOTS IN THE TIRES. THEY FIRST TOLD ME IT WAS FLAT SPOTS AND IT MAY TAKE UP TO 3000 MILES BEFORE IT WOULD QUIT, HOWEVER IT NEVER DID AND GOT WORSE. I TOOK IT BACK 2 MORE TIMES AND THEY FINALLY DID A FORCE BALANCE AND PUT A VIBRATION KIT ON THE STEERING. MY STEERING WHEEL DOES NOT VIBRATE/SHIMMY ANY LONGER, HOWEVER THE REST OF THE CAR STILL DOES. THEY HAD TO REPLACE 2 OF THE TIRES AFTER SEVERAL FORCE BALANCES. I HAVE TOLD THEM THAT THE CAR STILL HAS THE THUMPING...YOU CAN"T HEAR IT, BUT YOU FEEL IT, AND THE VIBRATION IS STILL THERE. YOU DON'T NOTICE IT AS MUCH AT A LOWER SPEED, BUT WHEN YOUR SPEED INCREASES YOU SURE CAN. THEY ARE TELLING ME THERE IS NOTHING ELSE THEY CAN DO. HOW IS THAT? IT WAS A BRAND NEW CAR, AND I CALLED THEM AND LET THEM KNOW OF THE PROBLEM RIGHT OFF. THEY HAVE TRIED TO FIX THE PROBLEM, BUT IT'S STILL THERE. THIS IS A $30,000 VEHICLE, AND IS A LEMON. I NEED TO KNOW WHAT I CAN DO. I KNOW IT'S BEEN ALMOST A YEAR, BUT AS I SAID EVERY TIME I MENTION IT AT MY OIL CHANGES THEY TELL ME THERE IS NOTHING MORE I CAN DO. I HAVE LISTED MY PERSONAL INFORMATION BELOW. ANY INFORMATION OR SUGGESTIONS WOULD BE GREATLY APPRECIATED. [XXX]- CAR IS IN MY HUSBAND NAME [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT NOTICED THAT WITH THE CRUISE CONTROL AND THE PADDLE SHIFTERS FOR THE STEERING WHEEL MALFUNCTIONED AND THE VEHICLE WOULD NOT DECELERATE. THE DEALER ADVISED THE CONTACT NOT TO USE THE PADDLE SHIFTERS WHILE USING THE CRUISE CONTROL. THE MANUFACTURER WAS NOT NOTIFIED NOR WAS THE VEHICLE INSPECTED OR REPAIRED. THE CURRENT MILEAGE WAS 30,000. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH, THE VEHICLE BEGAN TO JERK EXCESSIVELY WITH A LOUD CLUNKING NOISE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS WHERE THE TIMING BELT WAS REPLACED. ALSO, THERE WAS A REPLACEMENT OF THE TIMING BELT TENSIONER AND PULLEYS. THE MANUFACTURER WAS NOTIFIED AND THEY PLANNED TO PROVIDE AN ADDITIONAL INVESTIGATION RELATED TO THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 2,052.

RECENTLY PURCHASED 2011 OUTBACK SUBURU, BRAND NEW. WITH 1500 MILES, THE DEALER INSPECTED OUR TIRES AND FOUND 3 OUT OF 4 TIRES TO HAVE SIDE WALL BULGES. THE TIRES ARE CONTINENTAL TIRES. THE CALL BACK THIS MORNING FROM THE DEALERS SERVICE MANAGER SAID THAT THEY INSPECTED THE NEW CARS ON THEIR LOT AND FOUND SIDEWALL BULGES ALSO SHOWING ON THE TIRES OF NEW INVENTORY. THE SERVICE MANAGER SAID THIS WAS A RESULT OF EXTRA MATERIAL. AS NEW OWNERS WE FEEL THAT THE OPERATIONAL INTEGRITY OF THE VEHICLE IS COMPROMISED WITH AN INTERGRAL PART OF THE VEHICLE SHOWING MANUFACTURING DEFECTS, AND AT THIS PRESENT WRITING, NO AVAILABLE RECOURSE OFFERED FROM SUBURA. *TR

VIBRATION AND SHAKING (PULSING) OF STEERING WHEEL AT SPEEDS OVER 65 MPH. VIBRATION THOROUGH FLOOR OF DRIVERS SIDE VIBRATION THROUGH SEAT OF DRIVERS SIDE. WHEN GOING THROUGH TURNS STEERING WHEEL CAN PULSATE (FEELS LIKE SOMETHING IS CATCHING). THIS CAN HAPPEN ON A RAMP WHERE IT IS NECESSARY TO CORRECT STEERING OR A SWEEPING TURN ON THE HIGHWAY AT SPEED. DRIVING ON THE HIGHWAY THERE ARE TIMES WHEN THE CAR WILL LOSS CONTROL MOMENTARILY, ALMOST LIKE HITTING A PATCH OF ICE. *TR

FRONT PASSENGER SEAT AIRBAG SWITCH IRREGULARLY CHANGES STATE WITH LIGHTER OCCUPANT. THE PASSENGER SIDE FRONT AIRBAG INDICATOR LIGHT SHOWS OFF EVEN THOUGH OCCUPANT IS WITHIN LIMITS STIPULATED VERBALLY BY SUBARU SALESMAN. THE INDICATOR LIGHT CHANGES STATE WITH OCCUPANT IN SEAT, EVEN THOUGH THE OCCUPANT REMAINED COMPLETELY STILL.

2011 SUBARU OUTBACK: I INFORMED THE DEALER THAT THERE WAS A SHAKING AFTER 45 MPH AND A TRAMPING EFFECT AT LOWER SPEEDS. THEY DID A ROAD FORCE BALANCE AND IT WAS BETTER BUT STILL FELT ANNOYING AND UNSAFE. THEY PUT ON NEW STEERING WHEEL AND NOW IT WAS WORSE. I FINALLY TOOK IT TO ANOTHER TIRE/SERVICE DEALER AND THEY IMPROVED THE SHAKING QUITE A BIT BUT I WOULD STILL LIKE IT FIXED. SUBARU STATES THERE WILL BE A FIX IN A FEW WEEKS BUT READING ALL THESE OLD COMPLAINTS MAKES ME DOUBTFUL. SUBARU SEEMS TO BE AWARE CARS ARE DEFECTIVE AND SHIPS THEM TO DEALERS ANYWAY HOPING A FIX WILL BE FOUND. I NOW WOULD LIKE A BUYBACK FROM SUBARU. *TR

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE STEERING WHEEL WAS SHAKING ABNORMALLY WHEN DRIVING AT VARIOUS SPEEDS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. ON A LATER DATE WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT PASSENGER SIDE TIRE EXPLODED. THERE WERE DAMAGES TO THE FRONT END OF THE VEHICLE AS A RESULT. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY WHERE A DIAGNOSTIC WAS PERFORMED THAT LOCATED THE FAILURE AT THE FRONT PASSENGER SIDE BALL JOINT. THE MANUFACTURER WAS CONTACTED AND THE VEHICLE WAS RE-EXAMINED. THE MANUFACTURER DETERMINED THAT THE CONTACT MUST HAVE HIT SOMETHING THAT CAUSED THE BALL JOINT TO FRACTURE AND WOULD NOT TAKE ANY LIABILITY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 3,000.

I PURCHASED A 2011 SUBARU OUTBACK 2.5I LIMITED ON NOV 30 2010. ON THE DRIVE HOME FROM THE NEW CAR DEALERSHIP THE STEERING WHEEL HAD A SHIMMY AND THE ENTIRE CAR WAS VIBRATING. THE VIBRATION BEGAN 45MPH AND HAD GOTTEN WORSE AT 65/70MPH. I CONTACTED THE DEALER THE NEXT DAY AND THEY DETERMINED BY TEST DRIVING THE CAR THAT THE FOUR CONTINENTAL PRO CONTACT TIRES WERE DEFECTIVE. EVENTUALLY THEY REPLACED ALL FOUR TIRES WITH NEW CONTINENTAL PRO CONTACT. THE CAR IS RIDING MUCH BETTER AND SMOOTHER. THE DEALER WANTED TO INSTALL A VIBRATION DAMPER KIT ON THE STEERING WHEEL AND I DECLINED. I PREFER TO KNOW IF THERE IS A PROBLEM RATHER TO COVER IT UP. I HOPE THIS MAY HELP ANYONE HAVING THE SAME PROBLEM. *TR

2011 SUBARU OUTBACK 3.6R - CAR HAS VIBRATION THAT CAN BE MOSTLY FELT IN THE STEERING WHEEL AT HIGHWAY SPEEDS. VIBRATION CAN ALSO BE FELT IN THE SEATS AND FLOOR. VIBRATION COMES AND GOES AT VARIOUS SPEEDS. *TR

2011 SUBARU OUTBACK 3.6R LIMITED PURCHASED NEW IN OCTOBER 2010. VEHICLE HAD STEERING/HANDLING ISSUES FROM THE START. EXCESSIVE STEERING WHEEL/TIRE VIBRATION/SHIMMY AT HIGHWAY SPEEDS WAS IMMEDIATELY EVIDENT. IN ADDITION THE CAR HAD A PULSATION IN THE STEERING ASSEMBLY WHEN MAKING SLOW TURNS. AT HIGHWAY SPEEDS THE STEERING HAD A "STICK-SLIP" PHENOMENON WHILE NEGOTIATING CURVES IN THE ROAD. THE DEALERSHIP PERFORMED A SERIES OF FIXES RECOMMENDED BY SUBARU OF AMERICA (SOA) INCLUDING NEW TIRES WITH ROAD FORCE BALANCING, STEERING BOX REPLACEMENT BUSHINGS, STEERING HYDRAULIC PUMP REPLACEMENT, REPLACEMENT STEERING WHEEL, AND REPLACEMENT OF STEERING RACK ASSEMBLY. AT THE CONCLUSION OF THE VARIOUS FIXES THE TIRE VIBRATION WAS ESSENTIALLY ELIMINATED. HOWEVER, THE STEERING PULSATION/STICKING WAS ONLY AMELIORATED. THE DEALERSHIP INFORMED ME THAT SOA WAS AWARE OF THE STEERING ISSUE AND WAS WORKING ON A SOLUTION, BUT THAT NOTHING FURTHER COULD BE DONE WITH MY VEHICLE AT THIS TIME. THE CONDITION I HAVE DESCRIBED IS, IN MY OPINION, A DANGEROUS ONE. WHILE DRIVING WINDING COUNTRY ROADS IN THE RAIN THERE IS A DISTINCT LOSS OF FEEL FOR THE ROAD, SIMILAR TO ENCOUNTERING A MOMENTARY PATCH OF ICE. BECAUSE OF THE VARYING RESISTANCE FELT THROUGH THE STEERING WHEEL THE CAR TENDS TO OVERSTEER AND UNDERSTEER IN THE TURNS. IT IS CLEAR THAT SOA'S PIECEMEAL REPLACEMENT OF PARTS TO "FIX" THE PROBLEM IS NOT THE SOLUTION. THERE IS MORE LIKELY A DESIGN ISSUE WITH THE STEERING ASSEMBLY THAT IS MITIGATED BUT NOT C

1.) 2011 SUBARU OUTBACK PREMIUM - NEW CAR PURCHASE - WITH LESS THAN 300 MILES ON IT. 2.) THE CAR LOSES CONTROL AT UPPER SPEEDS (65MPH+) WHERE IT SWAYS OUT OF CONTROL AS IF AN ICY PATCH WAS HIT. THE STEERING WHEEL ALSO SHAKES AT A RAPIDLY LOW FREQUENCY CREATING A NUMBNESS IN THE DRIVER'S HANDS AND FOREARMS MAKING IT DIFFICULT TO HOLD THE STEERING WHEEL. THIS OCCURS EVERY DAY WHEN ABOVE 65MPH. 3.) SUBARU DEALERSHIPS HAVE SAID THEY CAN NOT REPEAT THE ISSUE (HOWEVER THEY DO NOT TAKE THE CAR OUTSIDE THE CITY, THEREFORE THEY ARE NOT DRIVING BEYOND 65MPH). NO PARTS OR REPAIRS HAVE BEEN PROVIDED ALTHOUGH TIRES WERE CHECKED OVER FOR BALANCE. THIS IS AN ON GOING ISSUE WITH SUBARU OWNERS FOR THE 2010 AND 2011 MODEL. I KNOW OF OTHER SUBARU OWNERS WHO HAVE HAD TIRES ROTATED, BALANCED, ETC AND NOTHING HAS CHANGED. THOUSANDS OF FORUMS ARE NOW ONLINE IN REGARDS TO THIS. *TR

2011 SUBARU OUTBACK LIMITED 2.5 PASSENGER SEAT AIRBAG NOT ACTIVATED. I AM 130 LB AND THE AIRBAG SYSTEM DOES NOT GO ON WHEN I SIT IN THE PASSENGER SEAT. ACCORDING TO THE DEALER AND SUBARU NOTHING CAN BE DONE, BUT I DON'T FEEL SAFE. *TR

SOMETIMES THE RIGHT FRONT AIRBAG INDICATOR LIGHT IS "OFF" DESPITE A FULL-SIZED ADULT SITTING IN THAT SEAT. *TR

OCCUPANT SENSING AIRBAG WON'T TURN ON FOR MY WIFE WHO WEIGHS 110 POUNDS. THIS IS A NEW 2011 SUBARU OUTBACK. THE DEALERSHIP ARGUED AND WAS EVASIVE ABOUT MY COMPLAINT; AND SAID THE SEAT WAS CALIBRATED TO ACTIVATE WITH A 120 POUND PERSON. THEY WERE "INSTRUCTING" ME ON THE PROPER SEATING POSITION. I TOLD THEM I DIDN'T WANT THE VEHICLE IF THE AIR BAG WOULDN'T OPERATE FOR MY WIFE. I HAVE AN APPT. THIS WEEK . STAY TUNED. *TR

PURCHASED NEW SUBARU 2011 OUTBACK ON 07.31.10. IMMEDIATELY NOTICED VIBRATION IN STEERING BEGINNING AT 60MPH AND GRADUALLY GET WORSE AT 70MPH. CONTACTED DEALER AND WAS ADVISED TO HAVE CAR LOOKED AT. ON 08.23.10 THE DEALER TEST DROVE VEHICLE AND CONFIRMED SLIGHT VIBRATION IN STEERING WHEEL. THEY ADJUSTED TIRE PRESSURE BUT DIDN'T CORRECT PROBLEM. ON 08.27.10 LEFT CAR AT DEALER TO HAVE TIRES ROAD FORCE BALANCED. AFTER ROAD FORCE BALANCING THE STEERING WHEEL VIBRATION IS BETTER BUT STILL NOTICEABLE. THE SERVICE MANAGER CLAIMS SOME VIBRATION IS NORMAL FOR OUTBACK. STILL BELIEVE THERE IS A PROBLEM BUT WILL DRIVE CARE FOR SEVERAL HUNDRED MILES BEFORE RETURNING TO SEE IF PROBLEM GETS WORSE. OPENED CASE WITH SUBARU. EXTREMELY DISAPPOINTED IN RESPONSE FROM DEALER AND SUBARU TO THIS PROBLEM SINCE IT'S A VERY EXPENSIVE AUTO. *TR

TL*THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE LOW BEAMS MADE IT DIFFICULT TO SEE AT NIGHT WHICH THE CONTACT BELIEVED TO BE A SERIOUS SAFETY HAZARD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND BOTH THE DEALER AND MANUFACTURER STATED THAT THE HEADLIGHTS MET GOVERNMENT STANDARDS. THE CONTACT STATED THAT THE HEADLIGHTS NEEDED TO BE ADJUSTED AND THE MANUFACTURER WOULD PROVIDE NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

2011 SUBARU OUTBACK - PASSENGER AIRBAG INDICATING "OFF", NOT TURNING ON WHEN 140LB PERSON IS IN THE SEAT. SUBARU OF AMERICA STATES THAT THIS IS NORMAL AND THERE IS NO FIX. SUBARU DEALER WHERE I PURCHASED THE CAR NEW DOES NOT AGREE AND STATES SOMETHING IS WRONG. HE HAS ANOTHER OWNER WITH THE SAME PROBLEM. PASSENGER AIRBAG WILL NOT DEPLOY IN AND ACCIDENT WITH A 140LB PERSON IN THE SEAT! *TR

2011 SUBARU OUTBACK 2.5I LIMITED PURCHASED AUG 10, 2010. NOTICED STEERING WHEEL VIBRATION FROM TIME OF PURCHASE, ASSUMED IT WAS JUST ME GETTING USED TO DRIVING THE CAR. A WEEK LATER EVEN MORE NOTICEABLE, BROUGHT TO THE ATTENTION OF THE DEALER. CHECKED BALANCE, FOUND TWO TIRES OUT OF ROUND. REPLACED THOSE TIRES (TSB 05-50-10), REBALANCED - VIBRATION STILL THERE. DEALER THEN INSTALLED VIBRATION KIT (TSB 05-48-10), VIBRATION PERSISTS. HEAD OF SERVICE STATED HE DID NOT NOTICE VIBRATION AT 65MPH, TECH TAKEN FOR RIDE WITH THIS OWNER (OWNER DROVE CAR - AVERAGE SPEED 70-75MPH). TECH OBSERVED VIBRATION, STATED "THIS SHOULDN'T BE LIKE THAT ON A NEW CAR." AWAITING RESPONSE FROM SERVICE MANAGER ON NEXT STEPS. IN THE COURSE OF A MONTH, MY CAR HAS SPENT 5 DAYS AT THE DEALERSHIP! VERY DISAPPOINTED IN SUBARU AT THIS TIME! *TR

TEST DROVE 2011 SUBARU OUTBACK 3.6R BEFORE PURCHASE AND VEHICLE HAD FRONT END SHAKE AT FREEWAY SPEED OF 70 MPH OR SO. AS RESULT DID NOT BUY. *TR

PASSENGER AIRBAG IS OFTEN TURNED OFF, EVEN THOUGH A PERSON IS SITTING IN THE PASSENGER SEAT. THIS IS REPEATABLE. OFTEN, WHEN MY PASSENGER (120 LBS, 5'7" TALL) SITS IN THE PASSENGER SEAT, THE AIRBAG REMAINS IN THE OFF POSITION (AS IF NO ONE IS SITTING IN THAT SEAT). I'VE NOTICED THAT WHEN THE PASSENGER SITS, AND PUTS THEIR FEET DIRECTLY ON THE FLOOR, THE PASSENGER'S KNEES AND UPPER THIGH RIGHT ABOVE THE KNEE DO NOT MAKE CONTACT WITH THE SEAT. WHEN SITTING IN THIS POSITION, THE AIRBAG WILL REMAIN IN THE OFF POSITION. WHEN THE PASSENGER SITS, WITH LEGS FULLY EXTENDED, SO THAT THE KNEE AND UPPER THIGH MAKE BETTER CONTACT WITH THE SEAT, THE AIRBAG IS ENABLED. WITH THE RIGHT COMBINATION OF PASSENGER LENGTH, AND POSITION OF THE PASSENGER'S LEGS WHILE SITTING, IT IS POSSIBLE FOR THE AIRBAG TO REMAIN IN THE OFF POSITION, EVEN THOUGH THERE IS A FULL-SIZED ADULT SITTING IN THAT SEAT. I BELIEVE THE AIRBAG (WEIGHT ON SEAT) SENSOR, MAY BE LOCATED TOO FAR FORWARD ON THESE SEATS. *TR

2011 SUBARU OUTBACK WAGON - STALLING PROBLEM. WITH CLUTCH PEDAL DEPRESSED FULLY THE ENGINE STALLED TWICE DURING A TURN AND COMING TO A STOP SIGN. LOST POWER STEERING IN CORNER - THIS IS A SAFETY ISSUE! *TR

WHEN COMING TO A ROLLING STOP AND THEN STEPPING ON THE ACCELERATOR AS OUR 2011 OUTBACK WAS TURNING, THE NEW VEHICLE, WITH 9 MILES ON THE ODOMETER, EXPERIENCED A BRIEF HESITATION FOLLOWED BY A HARD TRANSMISSION CLUNK AND THE VEHICLE LURCHED FORWARD A FEW FEET BEFORE DRIVING NORMALLY. THIS OCCURRED SEVERAL TIMES DURING ROLLING STOPS BOTH WHEN GOING FORWARD AND WHEN TURNING A CORNER. WE FEEL THIS IS EXTREMELY UNSAFE AND COULD LEAD TO LOSS OF CONTROL OF THE VEHICLE. WE RETURNED THE VEHICLE TO THE DEALERSHIP'S SERVICE DEPARTMENT WITHIN 17 HOURS OF PURCHASE AND, AFTER THEY HAD THE CAR FOR 10 DAYS, WE WERE INFORMED THAT, WHILE THEY ACKNOWLEDGE THE PROBLEM, THERE IS NO CURRENT FIX FOR THE ISSUE AND HAVE NO ESTIMATE AS TO WHEN THERE MIGHT BE ONE. IN RESEARCHING ONLINE, WE DISCOVERED THAT A VERY SIMILAR, IF NOT IDENTICAL, PROBLEM WAS REPORTED BY OWNERS OF THE 2010 OUTBACK MODEL AND A SUBARU SERVICE BULLETIN (11-94-09R) DATED 01/05/10 WAS ISSUED ANNOUNCING THAT 'ECM' REPROGRAMMING FILES' WERE AVAILABLE TO RECTIFY THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE STEERING WHEEL WOULD VIBRATE EXCESSIVELY. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 20.