Page 3 of 4 · complaints 101–150 of 167

2011 Subaru Legacy complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Air Bags
Filed Aug 1, 2016NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAG) AND FELT THAT THE PART EXPECTED AVAILABILITY DATE WAS UNREASONABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 1, 2016MA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE DEALER INDICATED THAT THE VEHICLE WAS NUMBER TEN ON THE WAITING LIST FOR THE REPAIR. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 1, 2016NY

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Power Train
Filed Jun 23, 20164 milesNJ

CAR HAS 77,000 MILES ON IT AND IS ABOUT 5 1/2 YEARS OLD. THE CAR IS SHUDDERING AT STOPS AND STALLING. CAR HAS STALLED 4 TIMES IN 2 WEEKS AT MAJOR HIGHWAY INTERSECTIONS AND PRESENTS A SAFETY HAZARD. REQUIRES A TORQUE CONVERTER REPLACEMENT WHICH IS NOT COVERED UNDER ANY EXISTING RECALL OR WARRANTIES.

Power Train
Filed Jun 23, 2016NJ

VEHICLE HAS 77,000 MILES AND IS 5 1/2 YEARS OLD. NOW SHUDDERING AND STALLING AT STOPS, OCCURRED 4 TIMES IN 2 WEEKS AT MAJOR HIGHWAY INTERSECTIONS AND PRESENTS SAFETY HAZARD.

Power Train
Filed Jun 16, 2016118,000 milesNC

WHEN APPLYING THE BRAKES AT A SLOW SPEED THE CAR WILL STUTTER AND STALL. THE DEALER SAID THEY HAVE HEARD OF THIS PROBLEM WITH THIS TRANSMISSION. THEY SAID IT IS NOT COVERED AND IT WILL NEED A NEW TRANSMISSION.

Exterior Lighting
Filed May 18, 2016NY

WITHIN THE PAST 2 YEARS I HAVE REPLACED MY HEADLIGHTS 3-4 TIMES. MY RIGHT HEADLIGHT IS NOW OUT AFTER REPLACING IT LESS THAN 1YEAR AGO. I DO NOT KEEP MY LIGHTS ON AUTOMATIC AS THAT IS WHAT SUBARU TOLD ME AS TO WHY I KEEP HAVING TO REPLACE THE LIGHTS. IT IS NOT ONLY UNSAFE AND COSTLY, BUT EXTREMELY DIFFICULT TO ACCESS THE HEADLIGHT ON MY OWN TO CHANGE THE BULB WITHOUT PAYING FOR LABOR.

Electrical System
Filed May 5, 201683,000 milesCA

THE FRONT HEADLIGHTS HAVE GONE OUT 4 TIMES IN THE 4 YEARS SINCE WE BOUGHT THE CAR NEW. UNUSUAL. THE FUSE TO THE SEAT WARMERS HAS GONE OUT, REPLACED AND WENT OUT AGAIN. DEALER SAYS REPLACE HEATER MODULE FOR $440.+. SOUND LIKE ELECTRICAL ISSUE TO US. ALSO LOST AUDIO ON STEERING WHEEL. DEALER CONFIRMED NEED TO REPLACE AUDIO SWITCH $300.+ AGAIN, SOUNDS LIKE A PROBLEM WITH THE ELECTRICAL SYSTEM. SO FAR THE ONLY SAFETY ISSUE HAS BEEN THE FRONT HEADLIGHTS, BUT I WORRY ABOUT SOMETHING MORE SERIOUS AS OTHER POSTERS HAVE MENTIONED.

Air BagsCrash
Filed Mar 16, 201643,000 milesMA

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THE BRAKES FAILED TO RESPOND. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE CONTACT STATED THAT THE VEHICLE COULD BE DRIVEN TO THE CONTACTS RESIDENCE, HOWEVER THE CONTACT BECAME AWARE OF THE POWER STEERING BELT SNAPPED CAUSING THE VEHICLE TO BE DIFFICULT TO MANEUVER. THE CONTACT THEN STATED THAT THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS AWAITING REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000. UPDATED 05/17/16*LJ *TR

Electrical SystemFire
Filed Jan 31, 2016140,000 milesCA

01/07/2016 SHORTLY AFTER TAKING THE FREEWAY EXIT WIFE NOTICED THE BATTERY LIGHT TURNED ON AND POWER STEERING GOT HEAVY. ALL OTHER WARNING LIGHT ON THE DASH STARTED TO FLICKER AS THE PASSENGER COMPARTMENT QUICKLY FILLED WITH SMOKE. SHE THEN PULLED OVER AND HAD JUST ENOUGH TIME TO GET BOTH KIDS OUT BEFORE THE ENTIRE CAR WAS ENGULFED IN FLAMES. FIRE ORIGINATED FROM UNDER THE HOOD OF HER 2011 SUBARU LEGACY 3.6R LIMITED. THE VEHICLE WAS A TOTAL LOSS.

Engine
Filed Dec 8, 201559,000 milesWI

CAR SPUTTERS & STALLS WHEN BRAKING

Unknown or Other
Filed Nov 21, 2015OH

WHENEVER THE BRAKE IS PRESSED HARD TO A COMPLETE STOP, THE CAR STALLS AND ALL ELECTRICAL SHUT OFF. IT ALSO HAPPENS WHEN YOU BRAKE VERY SLOW BEFORE COMING TO A FULL STOP. BUT IF YOU BRAKE SLOWLY AND THEN PRESSED THE PEDAL FULL, THE PROBLEM WILL OCCUR. THIS CAN CAUSE PANIC AND ALSO DELAY ON CARS RUNNING BEHIND THE CAR. IT APPEARS THIS IS SIMILAR PROBLEM . I ALSO FOUND A NUMBER OF SIMILARLY REPORTED PROBLEMS ONLINE WITH SUBARU CARS. I STILL DONT KNOW WHATS WRONG, JUST GOT THE CAR A WEEK AGO. WORST MISTAKE I EVER MADE, THIS CAR IS FOR SON AND NO WAY IS HE SAFE DRIVING THIS CAR.

Service Brakes
Filed Nov 18, 201597,000 milesWI

ABOUT 2 MONTHS AGO I WAS BRAKING FOR A STOP LIGHT. WHILE I WAS BRAKING (FROM ABOUT 35MPH) I RAN OVER SOME BUMPS IN THE ROAD, AT THAT TIME THE PEDAL SUDDENLY WENT TO THE FLOOR. LUCKILY THERE WAS NO ONE IN FONT OF ME. I DROVE TO A PARKING LOT TO PARK THE CAR. THE BRAKE PEDAL HAD LITTLE RESISTANCE GOING TO THE FLOOR AS I PUMPED ON THE PEDAL. I HAD THE CAR TOWED TO THE DEALER TO BE SERVICED. THE TOW TRUCK DRIVER ALSO MENTIONED THE BRAKES ARE NON EXISTENT AT THAT TIME. THE DEALER COULD NOT FIND ANYTHING WRONG WITH THE BRAKE SYSTEM. HOWEVER TODAY (18NOV2015) THE CAR EXPERIENCED THE SAME ISSUE. THE CONDITIONS WAS WET. AS I BRAKED TO A STOPLIGHT, I HIT A BUMP AND THE PEDAL WENT TO THE FLOOR. I FELT THE ABS KICK IN FOR A SPLIT SECOND. THE CAR WILL BE GOING BACK TO THE DEALER FOR ANOTHER INSPECTION. I WOULD SUSPECT THEY WONT FIND ANYTHING WRONG.

Electrical System
Filed Sep 23, 201560,000 milesMD

I HAVE HAD TO REPLACE BOTH LOW BEAM BULBS SIX TIMES IN A YEAR. THE VEHICLE ONLY HAS 93,000 MILES ON IT. THERE DOES NOT APPEAR TO BE A TRIGGERING EVENT AND THE BULBS GO OUT, SEEMINGLY, AT RANDOM - WHICH CAN BE VERY DANGEROUS IF IT'S DARK OUTSIDE.

Service Brakes
Filed Sep 10, 2015110,000 milesNC

WHENEVER THE BRAKE IS PRESSED HARD TO A COMPLETE STOP, THE CAR STALLS AND ALL ELECTRICAL SHUT OFF. IT DOESNT SEEM TO HAPPEN WHEN YOU BRAKE VERY SLOW BEFORE COMING TO A FULL STOP. BUT IF YOU BRAKE SLOWLY AND THEN PRESSED THE PEDAL FULL, THE PROBLEM WILL OCCUR. THIS CAN CAUSE PANIC AND ALSO DELAY ON CARS RUNNING BEHIND THE CAR. IT APPEARS THIS IS SIMILAR PROBLEM REPORTED UNDER 10395739. I ALSO FOUND A NUMBER OF SIMILARLY REPORTED PROBLEMS ONLINE WITH SUBARU CARS.

Exterior Lighting
Filed Aug 26, 201518,000 milesMO

I HAVE HAD TO REPLACE BOTH LOW BEAM BULBS SIX TIMES IN THE LAST 4 YEARS. THE VEHICLE ONLY HAS 86,000 MILES ON IT. THE HIGH BEAMS HAVE ALSO BEEN REPLACED TWICE EACH. THERE DOES NOT APPEAR TO BE A TRIGGERING EVENT AND THE BULBS GO OUT, SEEMINGLY, AT RANDOM - WHICH CAN BE VERY DANGEROUS IF IT'S DARK OUTSIDE.

Air Bags
Filed Jun 3, 201550,000 milesNJ

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. WHILE DRIVING APPROXIMATELY 35 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE RADIO BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V283000 (STEERING). THE FAILURE MILEAGE WAS 50,000.

Power Train
Filed Apr 21, 201565,000 milesPA

CAR CONTINUES TO STALL WHEN REDUCING SPEED. OCCURS MOSTLY AT TRAFFIC LIGHTS AND STOP SIGNS; HOWEVER, HAS OCCURRED WHEN SLOWING FOR TRAFFIC. CAR HAS COMPLETED ALL SCHEDULED MAINTENANCE AND OIL CHANGES AS REQUIRED. INITIALLY TOLD TO SERVICE AIR FLOW SENSOR AND HAVE INSPECTED FOR VACUUM LEAK. VEHICLE SERVICE DID NOT RESOLVE STALLING. SERVICE BULLETIN 16-90-13 SHOWS SUBARU KNOWS THE TORQUE CONVERTER TO BE FAULTY ON THESE VEHICLES, CAUSING THE VEHICLE TO STALL UNDER THESE EXACT CONDITIONS. THIS IS CREATING A SAFETY CONCERN ON THESE VEHICLES FOR THE POTENTIAL TO BE REAR ENDED DUE TO STALLING WHEN ATTEMPTING TO SLOW VEHICLE. SAFETY RECALL SHOULD BE ISSUED AND TORQUE CONVERTER SHOULD BE REPLACED BY SUBARU DUE TO FAULTY DESIGN. *TR

Visibility/Wiper
Filed Apr 16, 201596,577 milesUT

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. WHILE IN PARK, THE WIPERS WERE ACTIVATED BUT FAILED TO FUNCTION. THE CONTACT REPLACED THE FUSE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V469000 (VISIBILITY). THE FAILURE MILEAGE WAS 96,577.

Engine
Filed Mar 25, 201572,000 milesCA

FOR THE PAST 2 MONTHS MY SUBARU LEGACY HAS BEEN STALLING AND LOSING POWER WHEN I ROLL TO A STOP AND/OR WHEN SUDDENLY BRAKING. ALMOST GOT REAR ENDED BY SEMI TRUCK ON THE FREEWAY AND MULTIPLE TIMES AT STOP LIGHTS IN FOGGY SITUATIONS. SUBARU DEALERSHIP SAID IF IT WAS AN ANNOYANCE I SHOULD BRING IT IN. ALMOST DYING IN A SUBARU WITH MY DAUGHTERS IS MORE THAN AN ANNOYANCE. DEALERSHIP HAS KNOWN ABOUT IT BUT PERFORMED A THROTTLE BODY SERVICE, WHICH WAS FUTILE. ONLINE FORUMS SUGGEST A FAULTY TORQUE CONVERTER AND A SERVICE#16-90-30. QUOTES FOR REPLACING IT ARE AROUND $2000. SUBARU KNOWS IT IS DUE TO FAULTY DESIGN OF TORQUE CONVERTER...THIS SHOULD BE RECALLED. I USED TO LOVE SUBARUS AND THIS CAR, I AM NOW FORCED TO TAKE A LOSS FINANCIALLY AND BUY A SAFER CAR. COMPLETELY UNSAFE. *TR

Exterior Lighting
Filed Mar 23, 201582,000 milesOH

REPLACED THE LOW BEAMS FIVE TIMES SINCE 20,000 MILES. THE DRIVER SIDE FOUR TIMES AND THE PASSENGER SIDE ONCE. SUBARU REPLACED THE DRIVER SIDE LOW BEAM WHEN IT STILL WAS COVERED UNDER THE WARRANTY, AROUND 35,000 MILES. *TR

Air BagsCrashFire
Filed Mar 20, 201563,000 milesNY

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE CRASHED INTO THE REAR END OF ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY UNTIL 4 OR 5 SECONDS LATER. PRIOR TO THE AIR BAG DEPLOYING, BURNING FUMES EMITTED INTO THE VEHICLE. THE CONTACT DID NOT INDICATE IF A POLICE REPORT WAS FILED OR IF ANY INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS NOT ABLE TO DETERMINE WHY THE AIR BAGS DEPLOYED WITH A DELAY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 63,000. UPDATED 4/30/15*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 10/23/15 *JS

Service Brakes
Filed Jan 9, 2015114,000 milesWV

I WAS COMING TO A RED LIGHT SLOWING DOWN FROM 15 MPH WHILE APPLYING THE BRAKES, THE CAR ACTS LIKE SOMETHING IS GRABBING & IT SHUTS DOWN THE MOTOR. THE CAR WAS NOT COLD IT WAS WARMED UP & DROVE ABOUT 28 MILES BEFORE DOING THIS. THE SKID LIGHT CAME ON. IT WAS A DRY ROAD. THIS CAR HAS DONE IT SEVERAL TIMES. I HAVE SEARCHED THIS ON THE INTERNET & HAVE SEEN OTHERS SAYING THE SAME THING HAS HAPPENED WITH THEIR SUBARU. ITS SCARY TO THINK THIS MIGHT HAPPEN TO ME ON ONE OF OUR SLICK ROADS GOING OFF A HILL. I HAVE NOT HAD IT CHECKED OUT YET DO TO THE HOLIDAY SEASON. IT DOES NOT HAPPEN EVERY TIME I DRIVE IT. I HAVE NOTICED WHILE APPLYING THE BREAKS WHEN IT STARTS FEELING LIKE THE ROTORS ARE GRABBING IF YOU EASE OFF JUST A LITTLE AND THEN APPLY AGAIN THE CAR WILL NOT SHUT OFF IT WILL STAY RUNNING. I HAVE SHUT OFF THE SKID PROTECTION AND DROVE IT & STILL IT WILL DO THIS AND THE SKID LIGHT WILL SHOW UP. ON THE INTERNET IT SAYS IT COULD BE THE ICV VALVE. BUT IM NOT SURE THAT HAS ANYTHING TO DO WITH THE SKID PROTECTION. I BOUGHT THE CAR THIS SUMMER & I HAD THE DEALER SHIP TO PUT NEW BREAKS AND ROTORS ON IT BEFORE I BOUGHT IT. HAD NO TROUBLE AT ALL WITH THIS UNTIL LAST MONTH. I JUST HAD THE OIL AND FILTER CHANGED THIS WEEK. THERE ARE NO SERVICE LIGHTS STAYING LIT. & IT STILL DOES THIS. I WILL BE GETTING THIS CHECKED OUT. A GUY MENTIONED THAT IT COULD BE THE TRANSMISSION. THIS CAR IS AN AUTOMATIC & DOES HAVE THE MANUAL TRANSMISSION SHIFTERS ON THE STEERING WHEEL. THE CAR WAS IN THE AUTOMATIC M

Exterior Lighting
Filed Dec 31, 201478,000 milesNY

LOW BEAM HEADLIGHTS HAVE BLOW OUT 3 TIMES IN ONE YEAR ON BOTH SIDES OF THE CAR. *JS

Engine
Filed Nov 20, 201430,000 milesOH

VEHICLE WAS STOPPED AT A RED LIGHT. UPON LIGHT ACCELERATION, CHECK ENGINE LIGHT CAME ON (AND STAYED ON), PARKING BRAKE LIGHT BEGAN TO BLINK, CRUISE CONTROL INDICATOR BEGAN TO BLINK, AND TRACTION CONTROL LIGHT CAME ON AND STAYED ON. DRIVER DID NOT DETECT ANY SLIPPAGE. AUTHORIZED SUBARU DEALER FOUND NO PROBLEM WITH OIL CONTROL VALVE (OCV) DESPITE COMPUTER CODE INDICATING POTENTIAL PROBLEM WITH THAT PART. DEALER, HOWEVER, INDICATED OIL FLUSH, RATHER THAN SIMPLY AN OIL CHANGE, WAS NECESSARY DESPITE LESS THAN 5,000 MILES SINCE PREVIOUS OIL CHANGE. DEALER ASSERTED THAT OIL LEVEL WAS NOT LOW, HOWEVER. CAUSE OF WHAT TRIGGERED THE INDICATORS TO BE SET OFF REMAINS UNCLEAR. *TR

Electrical System
Filed Nov 14, 201450,000 milesNY

I HAVE A 2011 SUBARU LEGACY LE 3.6R, AND THE HEADLIGHTS KEEP BURNING OUT. I WORK AN HOUR AWAY FROM MY HOME AND HAD TO DRIVE MOST OF THE WAY WITHOUT HEADLAMPS BECAUSE THE 2ND ONE BLEW ON THE WAY HOME. WITH ONLY HIGH BEAMS AND DAYTIME RUNNER LAMPS, IT WAS VERY DANGEROUS AND SCARY. I'VE ONLY HAD THE CAR FOR 2 YEARS AND HAVE HAD TO REPLACE THE HEADLAMPS TWICE ALREADY. IN RESEARCHING THE PROBLEM, IT APPEARS THAT THE HEADLAMPS DRAW TOO MUCH POWER FROM THE WIRING/ELECTRONIC BOARD THAT EVENTUALLY OVERHEATS THE HEADLAMPS CAUSING THEM TO BURN OUT. IT ALSO APPEARS TO BE A COMMON PROBLEM WITH THIS MODEL CAR. THIS IS A SERIOUS PROBLEM AND I WOULD REALLY APPRECIATE SUBARU INVESTIGATING IT AND HANDING THEIR CUSTOMERS A SOLUTION! *TR

Exterior Lighting
Filed Nov 10, 2014CT

I AM HAVING THE SAME ISSUE WITH MY HEAD LIGHTS. I AM DISABLED AND THIS HAS BECOME A HUGE PROBLEM AND IS NOT SOMETHING I WOULD ADVISE THE NHTSA TO LAUGH AT OR TAKE LIGHTLY. NOT CORRECTING A REOCCURING ISSUE THAT THEIR VEHICLE, WHICH IS PROMOTED TO BE EXTREMELY SAFE AND RELIABLE IS A HUGE MISCONCEPTION. IF THEY ARE OK WITH A DISABLED PERSON OR ANY PERSON DRIVING AT NIGHT EXPECTING THIER LIGHTS TO LAST BECAUSE THEY HAVE JUST HAD THEM CHANGED, JUST TO END UP HAVING TO DRIVE IN THE COMPLETE DARK, IS MORE THAN JUST AN ISSUE. ITS AN ACCIDENT, WHICH COULD END VERY BADLY, WAITING TO HAPPEN.. THIS NEEDS TO MADE A PRIORITY TO FIX FOR ANY 2011 SUBARU LEGACY OWNER. I AM ON MY TOWNS COMMISSION FOR PERSONS WITH DISABILITIES WHICH HAPPENS TO BE LOCATED IN THE SAME TOWN THE SUBARU DEALERSHIP IS LOCATED. THIS TOPIC WAS DISCUSSED AT A PREVIOUS MEETING AND IT IS GOING TO BE TAKEN VERY SERIOUSLY BY THE BOARD IF SOMETHING IS NOT DONE TO CORRECT THIS ISSUE IMMEDIATELY. MULTIPLE OCCURANCES. I HAVE TRIED EVERY AVENUE TO CORRECT THIS ISSUE. I AM CONFIDENT THIS IS NOW A MANUFACTURERS ISSUE THAT NEEDS TO BE ADDRESSED. I AM GOING TO THE DEALERSHIP TO GET THIS CORRECTED ONCE AGAIN TODAY AND IF SOMETHING IS TO HAPPEN TOMORROW WHEN I AM DUE TO TRAVEL IN THE DARK, MY FAMILY AND LAWYERS WILL BE HOLDING SUBARU PERSONALLY LIABLE. *TR

Exterior Lighting
Filed Oct 31, 2014900 milesOH

ALL 2015 SUBARU LEGACYS, INCLUDING MINE, HAVE A HORSESHOE SHAPED CLOUDY IMAGE ON THE PLASTIC HEADLIGHT LENS WHEN THE LOW BEAMS ARE TURNED ON. IT APPEARS TO BE A RESULT OF A REFLECTION FROM THE HEADLIGHT BULB BECAUSE WHEN THE LIGHTS ARE OFF THE CLOUDY IMAGE IS NO LONGER THERE. I NOTICED THE LIGHTS WERE PROJECTING AN INFERIOR BEAM MAKING NIGHT DRIVING MORE DIFFICULT DUE TO THIS CLOUDINESS IN THE PLASTIC LENS COVERING THE HEADLIGHT ASSEMBLY. I HAVE CONTACTED A FEW SUBARU SERVICE PEOPLE AND THEY KNOW ABOUT IT BUT SUBARU IS NOT FORTHCOMING WITH ANY INFORMATION. I DID WRITE TO THEIR CUSTOMER SERVICE IN NJ BUT NO ANSWER AS OF YET. I FEEL THIS IS A SAFETY DEFECT AS IT DOES AFFECT THE LIGHT DISTRIBUTION AND SECONDLY IT LOOKS BAD AS WELL. CHECKING WITH OTHER LEGACY MODELS ON THE CAR LOT HAS SHOWN THEY ALL HAVE THIS SAME IMAGE WHICH I CALL THE "BAT SIGNAL" AS USED IN THE BATMAN MOVIES. I WOULD APPRECIATE A BETTER LIGHTING SYSTEM ON A $25,000 NEW CAR WITH LESS THAN 1000 MILES. THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER. *TR

Steering
Filed Oct 23, 201440,000 milesME

VEHICLE SWAYS SIDE TO SIDE FROM ONE SIDE OF ROAD TO OTHER SIDE OF ROAD AT HIGHWAY SPEEDS AROUND 60 MPH. WHEN VEHICLE IS DRIVEN ABOUT 45 HAD NOT EFFECT ON STEERING. WHEN DRIVEN ON THE HIGHWAY THE STEERING PULLS EXTREMELY, UNABLE TO CONTROL THE STEERING WHEEL WHILE GRIPING THE STEERING WHEEL HARD. THE CAR IS BEING PULLED SIDE TO SIDE AT HIGHWAY SPEED 60 MPH CAN NOT GET THE SPEED UP PASS 60 MPH AND HAPPENS IN SLIGHT WINDY CONDITIONS. DEALER IS UNABLE TO LOCATE THE PROBLEM SINCE ALL THE TIRES ARE BRAND NEW, ALIGNMENT IS FULLY PERFECT. SUSPENSIONS ARE PERFECT. *TR

Service Brakes
Filed Oct 15, 201426,000 milesNY

I HAVE BEEN HAVING PROBLEM WITH MY 2011 SUBARU LEGACY FOR OVER EIGHT MONTHS, MY CAR WOULD JUST STOP IN THE MIDDLE OF THE STREET WITHOUT ANY WARNING, I TOOK THE CAR TO THE SERVICE CENTER, AFTER SEVERAL TRIES THEY DECIDED TO REPLACE THE TRANSMISSION WITH A REMANUFACTURING ONE MY CAR STILL HAVING TROUBLE, WHENEVER I START THE VEHICLE AND MOVE FROM PARK TO REVERSE, ITS A HARD SHIFT AND THE CAR SHAKES LIKE ITS GOING TO STALL, ALSO FROM REVERSE TO DRIVE, I HAVE TAKING MY CAR BACK AND THEY TOLD ME THAT'S NORMAL, THERE IS NOTHING NORMAL ABOUT THAT, WHEN I BOUGHT THE CAR BRAND NEW THAT PROBLEM NEVER EXISTED, MY CAR HAVE 32, 800 MILES NOW, EVERYTIME I TAKE MY CAR I LOOSE A DAY FROM WORK, PLEASE HELP! *TR

Exterior Lighting
Filed Sep 30, 201437,000 milesCT

THE 2011 LEGACY HEADLIGHT DESIGN IS POOR. I HAVE GONE THROUGH 4 SETS OF LOW BEAMS AND CURRENTLY REFUSE TO REPLACE THEM AGAIN. I REFUSE TO TAKE THE CAR TO THE DEALER FOR THEM TO REPLACE THE LOW BEAMS DUE TO HAVING TO REMOVE THE WHEEL AND INNER WHEEL WELL FOR ACCESS. I KNOW THIS IS NOT JUST ME, I HAVE READ IN MANY OTHER PLACES AND FORUMS THAT OTHER OWNERS HAVE THE SAME PROBLEM. IT WOULD BE NICE TO HAVE SOME SORT OF RESOLUTION OR FIX OTHER THAN CONVERTING TO A H.I.D. LIGHTING SYSTEM. *TR

Vehicle Speed ControlCrash
Filed Sep 3, 201451,000 milesMN

I'VE OWNED MY 2011 SUBARU LEGACY SINCE MAY OF 2011 WITH NO INCIDENTS RELATED TO SPEED CONTROL. LATE AUGUST 2014, I WAS PULLING INTO MY DRIVEWAY OF THE HOME WE'VE LIVED IN FOR 13 YEARS, AND MIDWAY THROUGH THE TURN I HEARD A REVVING NOISE. MY FOOT WAS OFF BOTH THE ACCELERATOR AND BRAKE AND THE CAR UNEXPECTED LURCHED FORWARD AT A HIGH SPEED, CRASHING INTO OUR CHAIN LINK FENCE AND TREE BEFORE BOUNCING BACK INTO THE DRIVEWAY. AS THE CAR STARTED TO ACCELERATE, I DEPRESSED THE BRAKE TO THE FLOOR, BUT NOTHING HAPPENED. I WAS ALONE IN THE CAR AND THE AIRBAG(S) DID NOT DEPLOY. I WAS PROBABLY GOING 25MPH WHEN I HIT THE TREE. THE METAL FENCE POST WAS FLATTENED AND THE TREE HAD A SIGNIFICANT CHUNK OF BARK REMOVED. THERE WERE NO SKID MARKS OR OTHER ON OUR DRIVEWAY OF CONCRETE. I HAD AN OIL CHANGE AT THE DEALER THE TUESDAY BEFORE THE INCIDENT (8 DAYS PRIOR). I'M NOT RULING OUT THAT SOMETHING COULD HAVE BEEN MISTAKENLY TWEAKED OR TAMPERED WITH DURING THIS VISIT. TO TEST THE SPEED CONTROL ISSUE, I HAVE CONTACTED THE DEALER TO SEE IF ANY TROUBLESHOOTING/ DIAGNOSTICS TEST CAN BE RAN. APPARENTLY IT'S HIGHLY UNLIKELY THE SCENARIO THAT CAUSED IT (IF NOT DRIVER ERROR, WHICH I'M AWARE OF AS A POSSIBILITY) CAN BE RECREATED AND/OR SOLVED. I BELIEVE I'VE RULED OUT DRIVER ERROR BECAUSE IF I HAD MISTAKENLY PRESSED THE ACCELERATOR AND NOT THE BRAKE, I WOULD HAVE SWITCHED OVER TO THE BRAKE IN TIME TO STOP THE IMPACT FROM BEING SO DRASTIC AT SUCH A HIGH SPEED. *TR

Exterior Lighting
Filed Jun 11, 201410,000 milesMA

I AM IN THE PROCESS OF REPLACING MY THIRD TOTAL SET OF LOW BEAM HEADLIGHTS. THIS HAS BEEN GOING ON SINCE THE FIRST YEAR SINCE I PURCHASED THE CAR. FIRST ONE SIDE THEN THE OTHER BURN OUT, AND IT IS VERY DIFFICULT TO REPLACE THE BULBS SO IT COSTS A LOT OF MONEY. I HAVE OWNED MANY CARS AND I HAVE NEVER EXPERIENCED THIS, EITHER THE PERFORMANCE OF THE BULBS OR THE INACCESSIBILITY OF THE DESIGN MAKING THEM IMPOSSIBLE TO REPLACE WITHOUT EXTREME COST. I HAVE USED HIGH QUALITY BULBS AND IT DOESN'T SEEM TO MATTER. THEY ALL JUST BURN OUT. IT SEEMS LIKE OTHER PEOPLE ARE HAVING THIS PROBLEM AS WELL. *TR

Vehicle Speed Control
Filed Sep 24, 20137,000 milesNE

NEW CAR, WOULD LOSE POWER WHILE DRIVING IN TRAFFIC ,UP HILLS AND TRYING TO CHANGE LANES. IN THE SHOP 8 TIMES SINCE NEW. SERVICE STATED THEY COULD NOT FIND A PROBLEM. THEY DID REPLACE AIR COMPRESSOR,SO THERE WAS SOME PROBLEM. TALKED TO SUBARU CUSTOMER SERVICE, THEY HAD IT TOSSED AROUND FOR 3 MONTHS,THEN DECIDED THEY WOULD MARK IT AS A COMPLAINT. THEY OFFERED NO HELP WITH ANY TYPE OF SOLUTION,HAVE HEARD THIS ABOUT SUBARU FROM OTHER OWNERS. RECEIVED LETTER FROM SUBARU WITH A1500.00 CASH LOYALTY REWARD IF I BOUGHT ANOTHER ONE. NOT POSSIBLE AS THEY WERE NEVER LOYAL TO ME. RALPH NADER SHOULD LOOK AT THIS AS I FEEL IT WAS UNSAFE AT ANY SPEED. TRADED IT IN ON A NEW CAMRY. SUBARU COST ME A LOT OF MONEY JUST TO GET RID OF A CAR THAT I FEEL IS IN THE SAME LEAGUE AS THE CORVAIR. *JS

Steering
Filed Jul 26, 201386,000 milesCT

DRIVING ON NEWLY PAVED HIGHWAY AT 80MPH THE CAR STARTS TO SHAKE AND VIBRATE. AT LOWER SPEEDS THIS IS NOT AN ISSUE. *TR

Power Train
Filed Jul 17, 201332,410 milesPA

WHEN PARKED ON A STEEP DOWN SLOPE, I ATTEMPTED TO BACK UP IN ORDER THAT I COULD LEAVE AN OUTDOOR CONCERT WHERE I HAD PARKED OFF ROAD.. THE TRANSMISSION WOULD NOT ENGAGE IN REVERSE EVEN AFTER SEVERAL ATTEMPTS FROM PARK, NEUTRAL OR REVERSE AND KEPT DRIFTING FORWARD. I TRIED TO ENGAGE REVERSE WITH THE FOOT BRAKE AND EMERGENCY BRAKE ON AND IT STILL WOULD NOT ENGAGE. THE TRANSMISSION STAYED IN DRIVE AND WOULD ONLY GO FORWARD NO MATTER WHAT I DID. THE CAR MOVED 1 FOOT FORWARD WHEN IT WAS IN PARK, EMERGENCY BRAKE WAS ON AND THE CAR WAS TURNED OFF. WHEN IT DID THAT, IT LEFT THE DISTANCE BETWEEN MY CAR AND THE LEXUS IN FRONT OF ME ONLY AROUND 6 INCHES. I HAD NO OTHER OPTION BUT TO WAIT FOR THE DRIVER OF THE OTHER CAR TO ARRIVE AND DRIVE AWAY BEFORE I COULD LEAVE. IT WAS LATE AT NIGHT AND I WAS PARKED IN A FIELD IN A COUNTY PARK, IN ANOTHER INCIDENT, I WAS STOPPED AT A RED LIGHT ON AN UPHILL. WHEN THE LIGHT TURNED GREEN, I ATTEMPTED TO GO FORWARD BUT THE CAR DRIFTED BACKWARDS AND NEARLY CRASHED INTO THE CAR BEHIND ME. I HAD MY FOOT ON THE BRAKE WHEN THE LIGHT WAS RED, BUT TOOK IT OFF THE BRAKE TO ACCELERATE THE GAS. THE CAR ROLLED BACKWARD AND NEARLY HIT THE CAR BEHIND ME. THE TRANSMISSION FINALLY ENGAGED AFTER REVVING THE ENGINE STRONG AND BUCKED FORWARD. THIS CAR HAS THE CVT TRANSMISSION AND OTHER SYMPTOMS OF THE TRANSMISSION PROBLEM ARE LURCHING, BUCKING FROM A ROLLING STOP AND ROUGH IDLING. THE LOCAL SUBARU DEALER INSPECTED MY CAR AND SAID THE TRANSMISSION WAS OPERATING NORMALLY AN

Fuel System, Gasoline
Filed Mar 29, 2013CT

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOST POWER, THE BRAKES SEIZED AND ALL OF THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS LATER TOWED TO THE DEALER WHERE THEY ADVISED THAT HE HAD USED BAD GASOLINE FUEL IN THE TANK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT THEY OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE UNAVAILABLE. THE VIN WAS UNAVAILABLE. *TR

Fuel/Propulsion System
Filed Dec 26, 201240,000 milesWI

THE GAS CAP SEAL IS NOT WORKING AS IT SHOULD. IT ONLY LAST TWO YEARS WITH 40K MILES. THE VEHICLE TRIP ON TROUBLE CODE: P0456 EVAPORATIVE EMISSIONS SYSTEM - SMALL LEAK DETECTED. IT HAPPEN 4 OUT OF 5 TIMES I FILL UP MY GAS TANK. EACH FILL UP, I VERIFY THAT THE GAS CAP IS TIGHT - CLICK A COUPLE TIMES. THE GAS CAP IS CHEAP. I CAN REPLACE IT MYSELF BUT DOES NOT LIKE SUBARU TO BECOME COVER UP LIKE TOYOTA. *TR

Service Brakes
Filed Nov 15, 201223,500 milesPA

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH THE BRAKES ENGAGED AND LOCKED UP. THE CONTACT MENTIONED THAT ALL THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENTAL PANEL IMMEDIATELY AFTER. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS LATER TOWED TO A DEALER. AFTER DIAGNOSIS THEY ADVISED HER THAT THE FAILURE WAS DUE TO THE GAS CAP TEARING AND THE TRANSMISSION MOTOR MOUNT HAD A LEAK. THE VEHICLE WAS REPAIRED FOR THE GAS CAP ONLY. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HER THAT THERE WERE NO SIMILAR ISSUES. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 23,500.

Steering
Filed Oct 31, 2012PA

2011 SUBARU LEGACY. CONSUMER STATES VEHICLE HAS A FLAW OF WANDERING WHEN DRIVEN ON HIGHWAYS AT SPEEDS ABOVE 60 MPH *TGW THE CONSUMER STATED WHEN DRIVING AT SPEEDS OF 45 MPH OR LESS, THE STEERING WAS FINE, ALTHOUGH IT WAS CONSIDERABLY STIFFER. IN THE LOWER SPEED RANGE, THE DEAD-BAND ON THE STEERING WHEEL WAS NEAR ZERO. HOWEVER, AT HIGHWAY SPEEDS THE DEAD-BAND APPROACHED 1 INCH. THE DEAD-BAND SEEMED TO BE WHAT CAUSED THE VEHICLE TO WANDER CONTINUOUSLY FROM ONE SIDE OF THE LANE TO THE OTHER. THE WANDERING ONLY OCCURRED ON A STRAIGHT WELL USED HIGHWAY. ON CURVES, THERE WAS NO WANDERING BECAUSE THE STEERING WHEEL WAS AT THE EDGE OF THE DEAD-BAND. THE CONSUMER RETURNED THE VEHICLE TO THE DEALER TWICE. THE FIRST TIME. THE WHEELS WERE ALIGNED, WHICH DID NOT SOLVE THE PROBLEM. ON THE SECOND VISIT, THE SHOP COULD NOT REPRODUCE THE PROBLEM BECAUSE THERE WAS NO STRAIGHT WORN HIGHWAYS CLOSE BY. THE DEALER PERFORMED A FOUR WHEEL ALIGNMENT ON THE VEHICLE. THE CONSUMER CONTINUED TO EXPERIENCE THE WANDERING PROBLEM. UPDATED 12/19/12

Air Bags
Filed Oct 15, 201228,193 milesNC

PASSENGER AIR BAG SENSOR INDICATOR LIGHT WILL INTERMITTENTLY SHOW INDICATOR AS OFF WITH OCCUPANT IN PASSENGER SEAT (WEIGHT APPROX. 110 POUNDS). PASSENGER REMOVES ALL WEIGHT FROM SEAT AND REAPPLIES WEIGHT IN SAME POSITION AND/OR RESET PROCEDURE DETAILED IN MANUAL PERFORMED AND SENSOR WILL USUALLY COME BACK ON. VEHICLE HAS VISITED AUTHORIZED REPAIR FACILITY ON THREE OCCASIONS REGARDING ISSUE AND FIRST TWO VISITS REPAIR ATTEMPT MADE IN FORM OF "RE-ZEROING WEIGHT SENSOR" (FIRST ATTEMPT) AND "PASSENGER OCCUPANT DETECTION SENSOR CALIBRATION PROCEDURE" (SECOND ATTEMPT). THIRD VISIT WAS TOLD BY SERVICE MANAGER THAT PART IS PERFORMING WITHIN SUBARU SPECIFICATIONS. CALLED SOA CUSTOMER SERVICE TODAY AND SPOKE TO SUPERVISOR WHO SAID PART WAS PERFORMING WITHIN SPECIFICATIONS (AND FEDERAL SAFETY SPECS) DUE TO AUTHORIZED FACILITY LAST STATING AS SUCH DESPITE STILL HAVING ISSUES. SUPERVISOR EXPLAINED SENSITIVITY AND NUANCES OF SYSTEM BUT WAS NOT TO MY SATISFACTION AS LIGHT WILL BE OFF AND THEN COME ON AFTER RESUMING SAME POSITION AFTER REMOVING AND REAPPLYING WEIGHT. TOLD SUPERVISOR THAT WAS UNSATISFACTORY THAT I WOULD SUBMIT COMPLAINT TO NHTSA AND POSSIBLY WRITE CONGRESS-PERSON FOR INVESTIGATION/HELP. WAS THEN TOLD ISSUE WOULD BE ESCALATED TO SENIOR REPRESENTATIVE WHO WOULD CONTACT ME NEXT DAY. *TR

Steering
Filed Aug 15, 201218,200 milesNJ

AT HIGHWAY SPEEDS GOING AROUND TURNS STEERING IS VERY LOOSE, CAR TO WONDER AND NOT MAINTAIN TRACK CAUSING YOU TO JERK THE WHEEL TO CURRECT.. *TR

Steering
Filed Jun 13, 20121,000 milesVA

WHILE DRIVING ON THE HIGHWAY AT 60+ MPH THE VEHICLE EXHIBITS A SEVERE "SWAY" OR PULL FROM SIDE TO SIDE. THE SEVERITY OF THE SWAYING INCREASES WITH SPEED, THE DRIVER HAS TO "FIGHT" THE STEERING WHEEL TO KEEP THE VEHICLE CENTERED IN ITS LANE. THE SWAY/PULL HAS BEEN PRESENT SINCE THE FIRST HIGHWAY TRIP AT ABOUT 1000 MILES, AND IS STILL PRESENT AFTER DEALER CHECKS AND REALIGNMENTS. THE SWAYING CAN BE SO SEVERE AS TO MAKE THE DRIVER FEEL THE CAR IS UNCONTROLLABLE AT NORMAL HIGHWAY SPEEDS. THE SWAYING CAN BE SO SEVERE AS TO CAUSE THE VEHICLE TO DEPART FROM ITS LANE. THE SWAYING/PULLING OCCURS IN ALL ROAD CONDITIONS. PASSENGERS IN THE VEHICLE HAVE COMMENTED ON THE SWAYING, STATING THEY FELT "UNSAFE". TIRE PRESSURES HAVE BEEN CHECKED AND ADJUSTED TO MANUFACTURERS SPECIFICATIONS BEFORE EACH HIGHWAY TRIP. WHEN TESTED WITH A CHASE VEHICLE THE 2ND VEHICLE DID NOT EXHIBIT THESE SYMPTOMS RULING OUT ROAD/WIND CONDITIONS. *TR

Equipment Adaptive/Mobility
Filed May 25, 201231,500 milesWY

WHEN I ENTER OR LEAVE THE 2011 LEGACY FROM THE FRONT DRIVER'S SIDE SEAT AND TWIST MY RIGHT FOOT IN THE PROCESS, THE FLOOR MAT COMES UNHINGED FROM THE KNOBS THAT ARE SUPPOSED TO HOLD IT IN PLACE. IF I DO NOT NOTICE THIS, THEN THE MAT SLIDES AROUND WHEN I DRIVE. I FEAR IT COULD SLIDE UNDER THE BRAKE OR GAS PEDAL AND JAM THEM UP. IT IS THE ORIGINAL FLOOR MAT. IT IS A BIT FLIMSY AND THE HOLES FOR THE KNOBS ARE TOO BIG. TODAY, I NOTIFIED SUBARU OF THIS AND WILL ALSO BE SHOWING THIS TO MY SUBARU DEALER. *TR

Power Train
Filed Apr 29, 20126,000 milesCA

ON TWO SEPARATE OCCASIONS, I PUT THE VEHICLE INTO DRIVE AND REMOVED MY FOOT FROM THE BRAKE, BEFORE ACCELERATING; THE CAR ROLLED FORWARD IN A SHUTTERING MANOR AND THEN LUNGED FORWARD SEVERAL FEET (4-6 FT). THE RPMS SEEMED TO DROP (500-700 RPM) AND THEN SPIKE (1,200-1,500 RPM) WITH NO ACCELERATION AT TIME OF THE INCIDENT. I IMMEDIATELY APPLIED THE BRAKE AND STOPPED FOR SEVERAL SECONDS. I THEN TOOK MY FOOT OFF THE BRAKE AGAIN AND THE VEHICLE SEEMED TO RUN FINE. THE ENGINE WAS NOT COLD AT THE TIME ON OCCURRENCE; IT HAD BEEN DRIVEN APPROX. 30 MINUTES BEFORE THE INCIDENT. *TR

Unknown or Other
Filed Mar 30, 2012NJ

AT APPROX 60-65 MPH I AM GETTING VIBRATION TO THE CAR- STEERING AND DRIVER SEAT. *JS

Engine and Engine Cooling
Filed Mar 27, 201213,000 milesCT

6 SPEED MANUAL TRANSMISSION. VEHICLE STALLS, AND ROUGH IDLES INTERMITTENTLY WHILE AT STOP LIGHT OR OTHER TRAFFIC CONTROL. VEHICLE ALSO STALLED WHILE ON HIGHWAY TWICE DISABLING POWER STEERING, AND POWER BRAKING. BROUGHT BACK TO DEALER AND THEY WERE UNABLE TO REPLICATE ISSUE. ISSUE OCCURRED AGAIN, BROUGHT BACK TO DEALER 2ND TIME SAME RESULTS. 3RD TIME ISSUE WAS REPLICATED WHILE I WAS IN VEHICLE WITH TECH. TECHNICIAN STATED THAT THEY WILL ADDRESS IT. LEFT OVER WEEKEND. TUESDAY DEALER NOTIFIED ME THAT THE VEHICLE WAS EXPERIENCING A POWER DRAW AFTER THE WINDOW OR ELECTRONIC BRAKE WERE USED, AND THE FACTORY ADVISED THAT THE COMPUTER WOULD NEED TO BE "RE-FLASHED" BUT CURRENTLY, THERE IS NO RE-FLASH PROGRAM DEVELOPED, AND THERE IS NO TIME LINE AS TO WHEN IT WOULD BE. CONTACTED SUBARU AMERICA CUST. SERV. DISTRICT MANAGER TEST DROVE AND WAS UNABLE TO REPLICATE. SO AS FAR AS THE DEALER AND SUBARU ARE CONCERNED, THERE IS NO ISSUE. VEHICLE STILL STALLS INTERMITTENTLY. FILED COMPLAINT WITH CT DVM LEMON LAW, AND NOW WITH NHTSA. *TR

Exterior Lighting
Filed Mar 14, 201210 milesAZ

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT STATED THAT THE ILLUMINATION OF THE EXTERNAL HEADLIGHTS WAS LIMITED. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 10,000.

Suspension
Filed Mar 6, 2012IL

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT STATED THAT THE VEHICLE WOULD BECOME EXTREMELY HARD TO CONTROL WHEN DRIVING IN HEAVY WINDS OR WHEN A HEAVY VEHICLE WOULD PASS. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DEALER DISCOVERED THAT THE RIGHT REAR FOUND TO BE SLIGHTLY OUT OF ALIGNMENT. THE DEALER PERFORMED AN ALIGNMENT AND THE CONTACT STATED THAT THE REPAIR PARTIALLY CORRECTED THE FAILURE. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT ALL OF THE 2011 SUBARU LEGACY VEHICLES RODE THE SAME IN HEAVY WINDS DUE TO THE VEHICLE DESIGN. IN ADDITION, THE CONTACT STATED THAT WHEN THE STEERING WHEEL WAS MOVED ONE INCH IN EITHER DIRECTION, THE ENGINE RPMS WOULD INCREASE EXCESSIVELY AND THE VEHICLE WOULD ROLL FORWARD INDEPENDENTLY. THE DEALER ADVISED THAT THE SOFTWARE IN THE PCM WAS THE CAUSE OF THE FAILURE BUT COULD NOT BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 15,000.

Engine and Engine Cooling
Filed Feb 15, 2012100 milesCT

FEELING UNSTEADY ON HIGHWAY SPEEDS 60+, WHISTLE NOISE IN HEATER VENT NOT FIXED BY DEALER, VOLUME BUTTONS ON STEERING WHEEL NOT WORKING BROUGHT IN 4 TIMES TO DEALER TO FIX, WHISTLE NOISE IN WINDOW WAS TOLD IS THE MIRRORS OUTSIDE HOWEVER WHEN ROLL WINDOW UP AND DOWN SEVERAL TIMES...IT HITS THE TOP HARD, BUT SHUTS FULLY AND NOISE STOPS SOUND LIKE WINDOW WILL BREAK, HARD START 3X DEALER ASKED WHERE I BUY MY GAS, HOOD OF CAR VIBRATES ON HIGHWAY, HEAT COMES OUT STRONG ON WINDSHIELD ON FOOT SETTING, DEALER SAID NORMAL AND SHOWED MAP HOWEVER ITS THE SAME AS SETTING IT TO FOOT AND WINDSHIELD SETTING, MILEAGE: ON FULL SAYS 430, I CLOCKED IT AND WHEN IT SHOWED 380 WE HAD ONLY DROVE 17 MILES INACCURATE. CUP HOLDER BROKE AFTER PUTTING WATER BOTTLE IN IT WAS REPLACED BY DEALER, TRANSMISSION SHIFTING DOWN BY BUCKING DEALER STATED MEMORIZES DRIVING. INSIDE SCRATCHES EASY CHEAP. HAVE CASE W SUBARU OF AMERICA BUT GETTING NOWHERE. *TR

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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