Page 2 of 4 · complaints 51–100 of 167

2011 Subaru Legacy complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Unknown or Other
Filed Apr 18, 2019105,000 milesME

MY CAR HAS BEEN STALLING OUT WHILE IN REVERSE AND WHEN COMING TO A STOP IT WILL SHUDDER AND ACT LIKE IT'S ABOUT TO TURN OFF. MY DEALERSHIP IS TELLING ME THAT IT IS THE TORQUE CONVERTER AND NEEDS TO BE REPLACED.

Service Brakes
Filed Apr 6, 2019OH

ELECTRONIC PARKING BRAKE. THIS RECALL HAS BEEN OUT SINCE SEPTEMBER AND STILL HAVE NO REMEDY TO BE FIXED. THIS IS EXTREMELY INEXCUSABLE BECAUSE THIS IS A HUGE SAFETY FOR PEOPLE WHO HAVE A MANUAL TRANSMISSION AND KNOWING IT CAN DISENGAGE ONE IT'S OWN.

Air Bags
Filed Apr 5, 2019WI

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME CONCERNING NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT WAS UNCERTAIN AS TO WHEN DON MILLER SUBARU EAST (5401 HIGH CROSSING BLVD, MADISON, WI 53718, (608) 258-3600) MAY BE ABLE TO SCHEDULE A RECALL REPAIR APPOINTMENT AS THEY INDICATED THAT THE PART MAY NOT BECOME AVAILABLE FOR OVER FOUR MONTHS. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Power Train
Filed Mar 27, 2019155,000 milesKS

MY CAR HAS RECENTLY STARTED TO STALL WHEN STOPPIMG ABRUPTLY CAUSING ME TO BE NEARLY REAR ENDED ON SEVERAL OCCASSIONS. SUBARU ISSUED A NOTICE TO ITS DEALER SERVICE CENTERS THAT THIS WAS A KNOWN ISSUE BUT DID NOT ISSUE A RECALL AS THEY SHOULD HAVE FOR THIS DANGEROUS DEFECT. I HAVE BEEN ADVISED THAT MY SUBARU NEEDS A NEW TORQUE CONVERTER AND CONTACTING SUBARU CUSTOMER SERVICE ON THE TELEPHONE HAS RESULTED IN NO ASSISTANCE AND A PROMISE TO CALL ME BACK THAT HAS NOT BEEN FULFILLED. I FEEL THAT SUBARU SHOULD BE OFFERING A RECALL TO FIX THIS DANGEROUS PROBLEM BEFORE SOMEONE GETS HURT.

Air Bags
Filed Mar 9, 2019OH

TAKATA RECALL!! SUBARU DEALER-GANLEY SUBARU NORTH OLMSTED OHIO,TOLD ME IS NO RECALL ON THIS VIN NUMBER......PLEASE LET ME KNOW IF IS TRUE OR WHAT.THANKS

Air Bags
Filed Mar 7, 2019CO

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GLENWOOD SPRINGS SUBARU (175 STORM KING RD, GLENWOOD SPRINGS, CO 81601, (970) 945-7447) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL TWELVE WEEKS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Feb 27, 2019MN

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WALSER SUBARU (600 W 121ST ST, BURNSVILLE, MN 55337, (952) 314-1391) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Power Train
Filed Feb 26, 2019108,000 milesPA

TORQUE CONVERTER ISSUES BEGAN AT 104,000 MILES, BUT I WAS NOT ABLE TO GET IT INTO SUBARU TO LOOK AT UNTIL 108,000. I AM NOW BEING TOLD THAT I NEED TO PAY FOR THE TORQUE CONVERTER REPLACEMENT. THERE ARE KNOWN ISSUES WITH THE TORQUE CONVERTER AFFECTING DRIVER SAFETY. MY VEHICLE WOULD SHUT OFF WHEN COMING TO A STOP, AND ACTUALLY SHUT OFF AS I CAME TO A STOP TO CROSS TRAFFIC TO ENTER A SHOPPING CENTER. MULTIPLE TIMES MY VEHICLE SHUT OFF AT TRAFFIC LIGHTS AND STOP SIGNS. MY VEHICLE EVEN SHUT OFF WHEN I HAD TO SLOW DOWN FOR A CAR THAT PULLED OUT IN FRONT OF ME. THE DELAY IN ME HAVING TO RESTART MY CAR NEARLY RESULTED IN THE VEHICLES COMING UP BEHIND RUNNING INTO ME DUE TO MY CAR BEING DISABLED IN TRAFFIC. ISSUES ARE RESULTING IN NEAR COLLISIONS WITH THE AFFECTED VEHICLE. BASED ON MY CAR BEING SLIGHTLY OVER THE 100K MILES I MUST PAY OUT OF POCKET FOR THE REPAIR. SUBARU HAS NOT ADDRESSED THE TORQUE CONVERTER KNOWN ISSUE IN A WAY TO PROTECT DRIVER SAFETY.

Service Brakes
Filed Feb 20, 2019105,000 milesPA

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT STATED THAT THE BRAKE LIGHT INDICATOR WAS FLASHING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AN INDEPENDENT MECHANIC WAS NOTIFIED OF THE FAILURE AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL OR WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

Service Brakes
Filed Feb 5, 2019230,000 milesMI

VERY ROUTINELY WHEN COMING TO A STOP FROM THE CAR MOVING WHEN YOU DECREASE YOUR SPEED WHEN STOPPING FOR A LIGHT, TRAFFIC, OR ANYTHING THAT WOULD REQUIRE A QUICK STOP, THE CAR WILL STALL OUT AS YOUR SPEED IS LESS THAN 10-20 MPH AND YOU LOOSE CONTROL OF THE STEERING, BRAKES. ECT. THIS IS A HUGE SAFETY ISSUE AND NEEDS TO BE ADDRESSED BY SUBARU IMMEDIATELY. THIS CAN OCCUR ON ANY STREET, HIGHWAY AND WILL DO THIS WHILE TURNING AS WELL. THIS HAPPENS DAILY IN MY COMMUTE AND IS A DANGER TO MYSELF AND OTHERS. IT OCCURS WHEN COMING TO A STOP FROM A MOVING POSITION.

Service Brakes
Filed Jan 31, 2019119,000 milesOH

RECALL #WTV81 10-12 LEG&OUT EPB ACTR ASSY REPLACE STATUS: REMEDY NOT YET AVAILABLE. THIS RECALL HAS BEEN OUT SINCE SEPTEMBER AND STILL HAVE NO IDEA WHEN IT WILL BE FIXED.

Engine
Filed Jan 8, 20191,380,000 milesCA

WHEN CAR IS COMING UP TO A STOP SIGN IT STALLS AND DIES ON ME AND I HAVE TO PUT IT IN PARK AND START IT BACK UP. I HAD A TIME WHERE IT IDLED LIKE IT WAS GOING TO DIE AND DIDN'T BUT IT DOES THIS 4 TO 8 TIMES A DAY. NOT SURE WHAT IS GOING ON BUT I ALMOST GOT HIT BY A SEMI TRUCK DUE TO IT STALLING. PLEASE HELP THIS NEEDS TO BE FIXED IT IS NOT SAFE ESPECIALLY WHEN I HAVE SMALL CHILDREN IN MY CAR . I NEED ANSWERS.

Power Train
Filed Dec 19, 2018120,000 milesWI

VEHICLE STALLS WHEN IT COMES TO A STOP DUE TO TORQUE CONVERTER MALFUNCTION COMPANY WON'T ISSUE RECALL

Power Train
Filed Sep 24, 2018117,894 milesIL

MY 2011 SUBARU LEGACY HAS SUDDENLY BEEN EXPERIENCING TERRIFYING SHUDDERING AND STALLS WHEN I COME TO A STOP TOO ABRUPTLY. IN MY CASE MY VEHICLE STALLED AT A STOP LIGHT ALMOST CAUSING AN ACCIDENT. THIS IS DUE TO A FAULTY TORQUE CONVERTER THAT HAS AFFECTED 1.5 MILLION OTHER SUBARU OWNERS. SUBARU HAS NOT ADDRESSED THIS ISSUE AS A RECALL. I FEEL UNSAFE IN MY CAR.

Power Train
Filed Sep 18, 2018132,000 milesWV

ENGINE SHUDDERS AND STALLS WHILE BREAKING DUE TO TORQUE CONVERTER/TRANSMISSION ISSUES WITH THE CVT TRANSMISSION. THIS IS A SERIOUS SAFETY ISSUE! SUBARU REFUSE TO REPAIR MY CAR SAYING THAT I HAD JUST MISSED THE EXTENDED WARRANTY PERIOD THAT THEY TOLD NO ONE ABOUT.

Service Brakes
Filed Sep 11, 2018148,450 milesCA

MY CAR HESITATES AND TURNS OFF SOMETIMES WHEN SLOWING DOWN AT A STOP OR RED LIGHT, RPMS FLUCTUATE AS I BRAKE OR ACCELERATE, MY BRAKE LIGHT IS ON SOLID AND I GET A AT OIL TEMP LIGHT FLASHING AND THEN I CAN'T USE MY PADDLESHIFTERS AT ALL, CAR SOUNDS HIGHLY REV'D BUT DOESN'T GO AS FAST! PLEASE HELP AS THIS IS A SAFETY HAZARD, I DRIVE ON CALIFORNIA FREEWAYS EVERYDAY AND THIS IS A DANGER TO MY FAMILY WHEN COMMUTING.

Power Train
Filed Aug 12, 2018104,000 milesNC

I PURCHASED MY 2011 SUBARU LEGACY 2.5I LIMITED IN APRIL 2018 WITH 99,110 MILES. IT WAS DRIVING FINE UNTIL ABOUT 104,000 MILES WHEN THERE STARTED TO BE SOME STALLING AND SLIPPING PROBLEMS. I HAD A P2096 CODE AND ASSUMED IT WAS A VACUUM OR BRAKE BOOSTER LEAK. I HAD BAD SHAKING COMING FROM AROUND THE TORQUE CONVERTER AND STALLING AT STOP LIGHTS. BY THE TIME MY MECHANIC AND I WERE ABLE TO REALIZE IT WAS A TRANSMISSION PROBLEM I HAD ALREADY MISSED THE WINDOW FOR SUBARU'S EXTENDED POWERTRAIN WARRANTY ON MY VEHICLE. I NEVER RECEIVED A NOTICE OF THE RECALL. I HAVE A CVT TRANSMISSION THAT SUBARU CLAIMS NEVER HAS TO BE SERVICED, BUT NOW I AM STUCK WITH A FAILING TRANSMISSION ON A CAR WITH ONLY 106,000 MILES WITH ALL REGULAR MAINTENANCE DONE. MY CAR WILL STALL OF OR SLIP IN THE TRANSMISSION WHEN TRAVELING ON THE INTERSTATE OR WHILE BREAKING AT STOPLIGHTS AND ONCE CAUSED ME TO REAR END ANOTHER VEHICLE IN HICKORY, NC BECAUSE MY TRANSMISSION SLIPPED WHILE COMING TO A STOP AT A STOP LIGHT. NOBODY WAS INJURED, BUT IT MADE ME FEAR FOR MY SAFETY IN MY CAR.

Power Train
Filed Jul 28, 201896,248 milesVA

CAR BEGAN CUTTING OFF WHEN STOPPING (CAR STOPS THEN SHUTS OFF, DASHBOARD LIGHTS COME ON, WILL RESTART AFTER PUTTING GEAR SHIFT IN PARK AND TURNING IGNITION) SUCH AS IN TRAFFIC, AT TRAFFIC LIGHTS, STOP SIGNS, WHEN STOPPING TO MAKE A TURN. FIRST OCCURRED ON AN 8 LANE WIDE OVERPASS. THEN, HAPPENED INTERMITTENTLY FOR NEXT TWO DAYS, NOT WITH EVERY STOP BUT ABOUT HALF THE TIME, SEEMED MORE LIKELY TO OCCUR WITH A 'HARD' OR SUDDEN STOP. A SAFETY HAZARD IN MY OPINION BECAUSE, ESPECIALLY IN TRAFFIC, SOMEONE COULD RUN INTO YOU WHILE YOU ARE TRYING TO RE-START THE CAR. SUBARU OF AMERICA ISSUED AN EXTENDED WARRANTY (10YR OR 100K MILES) WHICH I RECEIVED LETTER ABOUT IN JULY 2017. MY CAR'S CVT TORQUE CONVERTER WAS REPLACED UNDER THIS WARRANTY AFTER FIRST BEING MISDIAGNOSED BY DEALER AS A DIRTY THROTTLE BODY. MY CAR HAS 96K MILES ON IT. FROM READING ONLINE, THIS IS A PROBLEM THAT HAS OCCURRED FREQUENTLY WITH CERTAIN YEAR SUBARU MODELS AND MAKES. NOT SURE IF OTHER MAKES HAVE THIS PROBLEM.

Exterior Lighting
Filed Feb 20, 2018PA

I PURCHASED A USED 2011 SUBARU IN 2014. THE HEADLIGHTS SEEM TO BLOW EVERY 3 MONTHS AT MOST. I REPLACED THE PASSENGER SIDE HEADLIGHT IN NOVEMBER. THE DRIVER SIDE THEN BLEW IN DECEMBER AND NOW, IT IS FEBRUARY AND MY PASSENGER SIDE HEADLIGHT IS BLOWN AGAIN! THIS IS JUST INSANE AND VERY ANNOYING FOR A COMMUTER THAT DRIVES OVER AN HOUR ONE WAY TO WORK AND THEN OVER AN HOUR AGAIN HOME FROM WORK IN THE DARK ON BACK ROADS WITHOUT LIGHTS.

Suspension
Filed Jan 9, 201818,000 milesMI

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT STATED THAT THE SUSPENSION WAS UNSTABLE AND THE VEHICLE VEERED LEFT OR RIGHT WHILE DRIVING OVER 50 MPH. THE VEHICLE WAS TAKEN TO A DEALER (THE MOTOR COMPANY, W 1680 US-41, MARINETTE, WI 54143, (715) 735-7474) WHO PROVIDED AN ALIGNMENT, BUT THE CONDITION CONTINUED TO PROGRESS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

Air Bags
Filed Dec 16, 201775,000 milesNY

NO AIRBAG PROTECTION, AIRBAG FAIL INDICATOR ON - DEALER ANTICIPATES $1500 REPAIR. NO ACCIDENTS, NEVER FLOOD DAMAGE. AND SUBARU'S SELLING POINT IS SAFETY AT AS PRIME DIRECTIVE!.

Air BagsCrash1 injured
Filed Dec 12, 201770,000 milesTN

TL* THE CONTACT OWNED A 2011 SUBARU LEGACY. WHILE DRIVING 75 MPH, THE CONTACT TOOK HIS EYES OFF THE ROAD AND CRASHED INTO A RETAINING WALL. THE FRONT DRIVER'S AIR BAG DEPLOYED AND PINNED HIS HEAD BETWEEN THE DRIVER'S WINDOW AND AIR BAG. THE OCCUPANT SUSTAINED A KNOT ON HIS HEAD, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED WITH NASHVILLE METRO POLICE (#2017-1079256). THE VEHICLE WAS TOWED TO HILLWOOD WRECKER SERVICE AND DEEMED A TOTAL LOSS. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000.

Air Bags
Filed Oct 26, 201739,000 milesMT

TAKATA RECALL NO PROBLEM YET, BUT RECEIVED A CARD IN MAIL REQUIRING REGISTRATION RE BANKRUPTCY TO PROTECT MY RIGHTS!

Service Brakes
Filed Oct 16, 201775,299 milesWA

COMING INTO A FOUR WAY INTERSECTION THE BRAKE PEDAL TRAVELED TO THE FLOOR NO BRAKES. SOME SUBARU LEGACY MASTER CYCLINDERS ARE BEING RECALLED FOR THE SAME DEFECT. MINE IS NOT IN THE RECALL. NO ONE WAS HURT NO DAMAGE. HAD IT REPAIRED AND I HAVE THE MASTER CYLINDER. AJ000 IS THE PART NUMBER.

Power Train
Filed Sep 22, 2017800,000 milesMT

CAR STALLS AND DIES WHILE STOPPING DUE TO FAULTY TORQUE CONVERTER. COULD BECOME A SAFETY ISSUE IF THE CAR WERE TO STALL IN AN INTERSECTION. THIS A FREQUENT PROBLEM WE'RE DEALING WITH DAILY. THE CAR WILL ALWAYS DIES WHEN STOPPING ABRUPTLY.

Electrical System
Filed Aug 14, 2017GA

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. WHILE AT A STOP, THE VEHICLE STALLED BUT DID NOT SHUT DOWN. THE FAILURE RECURRED SEVERAL TIMES. THE DEALER WAS NOT CONTACTED AND THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS NOT PROVIDED.

Power Train
Filed Jul 14, 201779,000 milesMO

WHILE DRIVING ON A ROAD MY CAR WILL LOOSE POWER, ATTEMPT TO STALL, RPM'S DECREASE DURING HARD BRAKING SITUATIONS

Structure › Body
Filed May 15, 201731,950 milesVA

1ST TIME -02/02/2017 LEAKING INTO PASSENGER AREA ABOVE REAR VIEW MIRROR; FLOODED DRIVER'S FOOT AREA. DEALER DRAINED THE MOON ROOF. 2ND TIME - 05/05/2017LEAKING INTO REAR SEAT FOOT AREA FROM BELOW THE CARPETING ON RHS. VERY LARGE PUDDLE; AFTER 2 DAYS STILL VERY LARGE PUDDLE. UNDER THE FRONT PASSENGER SEAT THERE IS A METAL RECTANGULAR BOX CONTAINING ???? THIS IS THE AREA THAT IS AFFECTED BY THE EXCESSIVE WETNESS PROBLEM. IF THIS A COMPUTER COMPONENTS BOX OR A HEATING ELEMENT BOX, PEOPLE SITTING IN EITHER THE FRONT PASSENGER SEAT OR THE IMMEDIATE REAR SEAT COULD BE AT RISK FOR ELECTRICALLY CAUSED INJURY.

Power Train
Filed Mar 2, 2017100,000 milesMA

MY TORQUE CONVERTER IS LOCKING UP UNDER BREAKING/COMING TO A STOP AND THE ENGINE SHUTTERS AND SHUTS DOWN. WHEN THE VEHICLE IS IN MOTION, THE PROBLEM OCCURS UPON STOPPING OR SLOWING DOWN RAPIDLY TO A SLOW CRAWL (I.E. LESS THAN 5 MPH). THIS ISSUE IS VERY REPEATABLE AND CAUSES DELAY IF YOU ARE TRYING TO MOVE OUT OF THE WAY OF ONCOMING VEHICLES OR EMERGENCY VEHICLES IN THE CASE OF A HIGHWAY BACKUP, ETC. I HAVE READ FORUMS WHERE SEVERAL OTHER SUBARU OWNERS ARE EXPERIENCING THE SAME ISSUE. SUBARU ACKNOWLEDGES THE PROBLEM IN TSB 16-90-13R BUT FROM MY RESEARCH THEY ARE CHARGING THOUSANDS OF DOLLARS FOR THE REPAIR. THIS IS A SAFETY ISSUE WITH A FAULTY COMPONENT THAT MUST BE RECALLED, NOT VOLUNTARILY REPAIRED. THIS IS ESPECIALLY IMPORTANT SINCE MANY SUBARU OWNERS ARE PROBABLY NOT YET AWARE OF THE PROBLEM.

Power Train
Filed Feb 22, 2017122,200 milesAR

THE TORQUE CONVERTER NEEDS TO BE REPLACED. THE CAR WAS BOUGHT BRAND NEW 6 YEARS AGO. IT STALLED WITHIN THE FIRST FEW MONTHS OF OWNERSHIP IT STALLED AT A STOP LIGHT TWICE. WE WERE STOOD THE GAS CAPE NEEDED TO BE PUT ON TIGHTER AND IT WAS A SENSOR ISSUE. NOW 122 THOUSAND MILES LATER IT HAS STARTED DOING THE SAME THING AND I HAVE BEEN TOLD IT IS THE TORQUE CONVERTER. DEALERSHIP WANTS 1700 DOLLARS. I FOUND A BULLETIN. DATED 2014 THAT SAYS THIS IS A DESIGN FLAW AND SUBARU IS RESPONSIBLE FOR REPAIR.

Unknown or Other
Filed Feb 5, 201735,000 milesWV

BAD VIBRATION OVER 60 MPH. HAD TIRES REPLACED AND ALIGNMENT DONE AND IT STILL SHAKES .

Electrical System
Filed Jan 18, 201762,000 milesOH

STEERING WHEEL REMOTE RADIO VOLUME CONTROL INTERMITTENT TO NON-OPERATIONAL. PROBLEM BEGAN WHILE PARKED AND RUNNING AFTER ADJUSTING STEERING WHEEL TO FULL LENGTH POSITION (CLOSER TO DRIVER).

Engine
Filed Jan 13, 201765,000 milesNJ

ENGINE IDLE RPM IS UNSTABLE. (+ / - 500 RPM) ENGINE STALLED MANY TIMES (6 OR 7) WITHOUT REASON AND IN DANGEROUS SITUATION AS TURNING IN THE INTERSECTION OR CROSSING RAIL ROADS, WHEN STOPPING OR SLOWING DOWN. I WENT TWICE IN SUBARU SERVICE. AT FIRST THEY REPLACED THE "TORQUE CONVERTER" AND PROCEEDED WITH SOME ADJUSTMENTS IN THE ENGINE. SECOND TIME THEY "RE-PROGRAMMED" THE COMPUTER. AS OF TODAY I AM GETTING SAME ISSUE WITHOUT HELP FROM SUBARU SERVICE. THEY ADVISED TO FILE A CLAIM AND EVENTUALLY SUE THE COMPANY.

Exterior Lighting
Filed Dec 13, 201613,000 milesPA

THE HEADLIGHT BULBS KEEP BURNING OUT. THIS IS THE LOW BEAM. I'VE HAD THEM REPLACED 13 TIMES DURING OUR OWNERSHIP. THIS HAS BECOME EXORBITANTLY EXPENSIVE, WHAT CAN I DO?

Vehicle Speed Control
Filed Dec 2, 201665,000 milesNC

WHILE IN MOTION AT HIGHWAY SPEEDS AND WHEN ATTEMPTING TO UTILIZE THE COAST FUNCTION ON THE CRUISE CONTROL TO TEMPORARILY DISENGAGE ACCELERATION AND/OR SPEED CONTROL, THE SYSTEM FAILS TO STOP PROPULSION AND CONTINUES TO ACCELERATE AND/OR MAINTAIN EXISTING SPEED THEREBY CAUSING A SAFETY HAZARD.

Power Train
Filed Nov 20, 201683,000 milesMD

** THIS HAS HAPPENED NUMEROUS TIMES, IT IS NOT A ONE-TIME EVENT. ** WHILE DRIVING AND THEN APPLYING THE BRAKES TO TRY TO STOP THE CAR, THE ENGINE SHUDDERS AND THEN STALLS OUT COMPLETELY - THE ENGINE STOPS. THIS HAPPENS REGULARLY WHILE BRAKING SUDDENLY TO COME TO A STOP, AND IT SEEMS TO BE AVOIDABLE IF THE CAR IS BROUGHT TO A STOP VERY SLOWLY AND GRADUALLY. THE CAR MAY STALL OUT WHEN STOPPING AT A STOP SIGN ON A LOCAL ROAD OR WHEN COMING TO A STOP AT A TRAFFIC LIGHT ON A STREET OR HIGHWAY. THE CAR MUST BE SHIFTED INTO PARK AND THEN RESTARTED. AT TIMES THIS HAS CREATED A VERY DANGEROUS AND NERVOUS SITUATION FOR ME AND MY PASSENGERS, AS WELL AS OTHER DRIVERS ON THE ROAD, BECAUSE IT HAS HAPPENED IN HEAVY STOP-AND-GO HIGHWAY TRAFFIC. WHILE MOMENTARILY STOPPED ON THE HIGHWAY WHILE TRYING TO RESTART THE CAR A REAR END COLLISION IS VERY LIKELY TO HAPPEN.

Unknown or Other
Filed Nov 9, 201670,000 milesDC

.THE TURN SIGNALS ARE NOT AUTO CANCELLING. THEN THE DRIVERS AUTOMATIC WINDOW BUTTON IS NOT RESPONDING. CAUSING DECREASED VISIBILTY IF THE WINDOW IS STUCK OPEN

Power Train
Filed Nov 7, 2016100,000 milesNY

MY 2011 SUBARY LEGACY 2.5I PREMIUM STALLS AT EVERY INTERSECTION WHILE BRAKING. THIS IS A KNOWN ISSUE WITH SUBARU AND THEY PUT OUT TSB 16-90-13R REGARDING THE ISSUE WITH THE TORQUE CONVERTER ON 1/6/2014. THIS SHOULD BE A RECALL AS THIS ISSUE CAUSES A SERIOUS DANGER OF BEING REAR-ENDED AT EVERY INTERSECTION, AS THE CAR STOPS ABRUPTLY FROM STALLING.THE STALLING HAPPENS WHENEVER APPLYING THE BRAKE AND COMING TO A STOP, AT ANY TIME OF DAY AND ANY TEMPERATURE OUTSIDE.

Air Bags
Filed Nov 5, 2016CA

TAKA RECALL RECEIVED A SAFETY RECALL FROM SUBARU AROUND JUNE 10, 2016. IT HAS NOW BEEN FIVE MONTHS SINCE WE RECEIVED THE RECALL THAT STATED THAT NO PASSENGERS SHOULD SIT IN THE FRONT SEAT OF THE CAR. FIVE MONTHS IS UNACCEPTABLE FOR A RECALL THAT AFFECTS PASSENGERS FROM SITTING IN THE FRONT SEAT OF A CAR. THIS NEEDS TO BE REMEDIED BY SUBARU IMMEDIATELY AS IT HAS AFFECTED OUR ABILITY TO USE THIS VEHICLE AS A FAMILY CAR.

Suspension
Filed Oct 25, 201616,000 milesVA

WHEN DRIVING OVER EVEN THE SLIGHTEST ROUGH ROAD, NOT POTHOLES OR LARGE BUMPS, BUT SURFACES THAT SEEM TO BE JUST ROUGH OR SLIGHTLY RIPPLED MAYBE, IT VARIES FROM DIFFERENT SURFACES, THE STRUTS SHAKE AND CAUSE A LOUD VIBRATING NOISE AS IF THEY ARE LOOSE. I HAVE EXPERIENCED THIS IN OTHER CARS AND THE PROBLEM WAS A BROKEN STRUT MOUNT. WHEN REPLACED IT WAS FIXED . I CAN'T GET THE SUBARU MECHANICS TO EXPERIENCE THIS WHILE THEY DRIVE THE CAR. I HAVE BEEN TOLD THE STRUTS MOUNTS HAVE BEEN CHECKED AND ARE TIGHT. HOWEVER I BELIEVE THEY MAY STILL BE CRACKED OR BROKEN IN SOME WAY. SIMPLY PUTTING A WRENCH ON THEM AND FINDING THEM TIGHT WILL NOT REVEAL A BROKEN STRUT MOUNT THIS PROBLEM HAS BEEN ONGOING FOR ABOUT 4 YEARS OF THE 6 YEARS WE HAVE OWNED THE CAR. LATELY IT HAS BEGUN TO SORT OF DRIFT AND STEERING IS VERY SENSITIVE AT HIGH SPEED. CURRENT MILEAGE IS 54,000 AT 6 YEARS. *TR

Air Bags
Filed Oct 4, 2016MA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Oct 2, 2016NV

TAKATA RECALL I HAVE CONTACTED BOTH SUBARU AND THE LOCAL DEALER REQUESTING SERVICE MULTIPLE TIMES. IVE BEEN TOLD THERE IS NO TIMELINE TO REPLACE THE PASSENGER AIRBAG, HOWEVER HAVE BEEN TOLD THAT NO PASSENGER SHOULD RIDE IN THE FRONT SEAT UNTIL THIS IS CORRECTED. FAILURE TO FIX/REPLACE IN A TIMELY MANNER.

Power Train
Filed Sep 14, 2016250 milesTX

JERKY CVT OPERATION SINCE DAY 1. IN SLOW SPEED TRAFFIC (~20MPH) THE CAR HAD A BUCKING FEELING WHEN GENTLY APPLYING THE ACCELERATOR PEDAL. THIS HAS BEEN A CONSTANT THROUGHOUT MY OWNERSHIP. JUST BEFORE THIS CATASTROPHIC FAILURE, THE VEHICLE WOULD SUDDENLY JERK BETWEEN 20-30MPH AND RPMS WOULD DROP BY 1,500 UNDER NORMAL ACCELERATION AS IF AN IMPROPER UP-SHIFT HAD OCCURRED (THOUGH I DID NOT CAUSE THIS TO HAPPEN, AND THE CVT HAS NO "GEARS"). THIS WOULD HAPPEN ON ANY STREET, ANY TIME OF DAY, ANY GRADE OF INCLINE/DECLINE, TURNING OR STRAIGHT. GILLMAN SUBARU NORTH'S SHOP FOREMAN HAD NO IDEA WHAT TO SAY AFTER EXPERIENCING THE PROBLEM FIRSTHAND ON A TEST DRIVE. I WORKED AT THE DEALER WHEN I PURCHASED THE VEHICLE NEW, AND WAS CONSTANTLY DISMISSED BY BOTH THE DEALER, GILLMAN SUBARU NORTH, AND BY SUBARU OF AMERICA, BEING TOLD IT WAS JUST A QUIRK AND TO ENJOY MY NEW CAR. NOW, AFTER A TRANSMISSION FLUID CHANGE THAT WAS STRONGLY RECOMMENDED BY GILLMAN SUBARU NORTH, THE TRANSMISSION VALVE BODY HAS FAILED AND THE DEALER WANTS $1772 TO REPAIR. SUBARU OF AMERICA WAS INFORMED OF EVERYTHING, AND REFUSED TO CONSIDER ANY OTHER CUSTOMERS' EXPERIENCES, AS THEY EVALUATE ON A CASE BY CASE BASIS ONLY. THEY REFUSED TO GOODWILL ANYTHING WHATSOEVER.

Air Bags
Filed Sep 14, 2016TX

TAKATA RECALL - PARTS STILL NOT AVAILABLE.

Electrical System
Filed Aug 27, 201682,600 milesPA

FREQUENT REPLACEMENT OF LOW BEAM BULBS. NOT EASY TO REPLACE AND SUBARU SERVICE BEST EQUIPPED TO DO PROCEDURE. LABOR COSTS AT VARIOUS DEALERS FOR THIS SERVICE WIDELY VARY AND CAN INCREASE WITHOUT REASON. SUBARU OF AMERICA RECENTLY SENT OUT LETTER SAYING WARRANTY ON BULBS HAS BEEN EXTENDED (NOT THAT THERE IS ISSUE WITH ELECTRICAL SYSTEM). SOA WILL REPLACE OR REFUND, HOWEVER, THIS DOES NOT SOLVE THE ISSUE OF CONTINUED (PERCEIVED) DEFICIENCY IN THE LIGHTING SYSTEM OVERALL AND REFUND REQUIREMENTS ARE VERY STRINGENT PER THE LETTER THEY SENT. I CONSIDER THIS ISSUE AS A SAFETY DEFECT. WE HAVE BOTH AN OUTBACK AND LEGACY THAT ARE BOTH AFFECTED BY THIS. HAVE OWNED LEGACY SINCE NEW AND REPLACED BOTH BULBS FOUR TIMES SINCE TAKING OWNERSHIP. HAVE TRIED OTHER BRAND BULBS TO NO BETTER RESULT (HENCE MY BELIEF IT IS ELECTRICAL SYSTEM). PER ONE OF THE SERVICE ADVISORS I'VE SPOKEN TO IN THE PAST, THE SYSTEM IS DESIGNED SUCH THAT WHEN ONE BULB BURNS OUT, MORE CURRENT FLOWS TO THE ONE BULB STILL WORKING AND WILL BURN IT OUT PREMATURELY (FURTHERING MY BELIEF THAT IT IS A SAFETY ISSUE). THEY SAID THIS IN RECOMMENDING REPLACEMENT OF BOTH BULBS AT ONCE. WOULD LIKE TO SEE RECALL OR GREATER EFFORT ON SOA'S PART.

Power Train
Filed Aug 26, 2016122,000 milesNY

UPON STOPPING AT INTERSECTIONS OR SUDDEN BRAKING ANYWHERE, THE DOWNSHIFT CAUSES THE ENGINE TO SHUDDER AND STALL. IT HAS HAPPENED DOWNTOWN AT SEVERAL BUSY INTERSECTIONS WITH VEHICLES COMING TO A STOP BEHIND ME. THE VEHICLE THEN NEEDS TO BE PUT IN PARK AND RESTARTED IN THE INTERSECTION. THIS ISSUE MATCHES SERVICE BULLETIN 16-90-13R. I HAVE ATTACHED A WRITE UP FROM A DEALERSHIP AFTER DIAGNOSING MY CAR. THE PROBLEM CITED IS A FAULTY TORQUE CONVERTER CLUTCH SOLENOID AND VALVE BODY.

Air BagsCrash1 injured
Filed Aug 24, 201624,350 milesNJ

I HAD A 2011 SUBARU LEGACY2.5;AT 1130 AM,I WAS PULLING INTO A PARKING SPACE AT A LOCAL CONVENIENCE STORE NEAR US THAT WE OFTEN GO TO,WHEN SUDDENLY ON TURNING RIGHT INTO THE SPACE I HEARD THE ENGINE "REV"AT A FAST SPEED EVEN THOUGH I HAD LIFTED MY FOOT FROM THE ACCELERATOR.(I USED TO DRIVE A MANUAL SHIFT,AND IT REMINDED ME OF THE SOUND AN ENGINE WOULD MAKE WHEN TRYING TO UPSHIFT TOO FAST BETWEEN GEARS)BEFORE I COULD REACT THE CAR SURGED FORWARD INTO THE SPACE,AND I WAS BARELY ABLE TO SLAM THE BRAKE BEFORE IT COVERED THE 6 TO 8 FEET AND HIT A GUARD POST,CRUMBLING THE FRONT END TO WHERE THE ENGINE IS BENT AND THE CAR A TOTAL LOSS. THE AIRBAGS DID NOT DEPLOY.(FORTUNATE,AS WHEN I RETURNED HOME I FOUND THE LETTER FROM SUBARU THAT MY CAR WAS PART OF THE TAKATA RECALL)INTERESTINGLY,THE ENGINE STILL STARTED AND THE CAR WAS DRIVE-ABLE ,DESPITE THE RADIATOR BEING CRACKED IN HALF(WE WERE ABLE TO PARK IT AFTER HAVING IT TOWED). I LOOKED UP THE SYMPTOMS I EXPERIENCED AND FEEL THAT THERE MAY HAVE BEEN ISSUES WITH THE ELECTRONIC THROTTLE CONTROL MECHANISM OR THE APP(WHICH SENSES THE POSITION OF THE ACCELERATOR ,AS I AM SURE YOU KNOW)MY CHECK ENGINE LIGHT NEVER WENT ON.THE CAR HAD ACTED AS IF IT HAD IDLING ISSUES A COUPLE OF TIMES BUT NOT WITH REGULARITY, AND IT HAD NEVER STALLED OR DISPLAYED ANY OTHER WARNING OF THIS. I HAD JUST DRIVEN THE CAR ABOUT 7 MILES BEFORE THIS HAPPENED. I WILL NEVER BUY ANOTHER SUBARU;I HAVE HAD OTHER CARS WITH TROUBLES IN THE PAST BUT THIS IS BY FAR THE MOST DANGER

Air Bags
Filed Aug 10, 2016CA

TAKATA RECALL: I AM CONCERNED WITH DRIVING MY VEHICLE WITH THE TAKATA AIRBAGS INSTALLED. EVEN THOUGH THE AIRBAGS ARE ON THE PASSENGER SIDE, I AM AFRAID THE DEPLOYMENT OF THE AIRBAGS WOULD STILL AFFECT ME AS THE DRIVER. I AM WRITING THIS COMPLAINT BECAUSE I CANNOT ACCESS A RENTAL CAR DUE TO MY AGE. I AM 21 YEARS OLD AND AM UNABLE TO ACCESS A RENTAL CAR FROM MY DEALERSHIP DUE TO MY AGE. MY DEALERSHIP WOULD BE WILLING TO RENT AND PAY FOR A CAR IF I WERE THE PROPER AGE OF 25. WHAT CONCERNS ME ABOUT THIS IS THAT I COULD BE SERIOUSLY INJURED AS A DRIVER IF THE AIRBAGS STILL DEPLOY. I PERSONALLY BELIEVE THE DEALERSHIP OR RENTAL COMPANIES NEED TO MAKE EXCEPTIONS FOR THOSE UNDER THE AGE OF 25. I DON'T KNOW WHAT THAT EXCEPTIONS WOULD BE, BUT I AM AFRAID TO DRIVE OTHERS, LET ALONE MYSELF, IN A CAR THAT IS CONSIDERED UNSAFE AT THE MOMENT. I GREATLY APPRECIATE THE FACT THIS SAFETY COMPLAINT EXISTS, BUT I WOULD APPRECIATE IT EVEN MORE IF I WERE PROVIDED A CAR FOR THE MEAN TIME SO I MAY KEEP MYSELF AND OTHERS SAFE WITHIN MY CAR. I DO NOT SPEAK FOR JUST MYSELF, BUT I SPEAK FOR THOSE WHO ARE UNDER 25 AND FACE THE SAME FEARS WHEN DRIVING THEIR CARS WITH THESE AIRBAGS. THANK YOU FOR YOUR TIME, AND HOPE TO HEAR SOMETHING SOON. *TR

Service Brakes
Filed Aug 7, 2016VA

THE 2011 SUBARU LEGACY HAS AN ELECTRONIC PARKING BRAKE. AFTER A FEW YEARS, THE BRAKE MECHANISM BROKE AND WOULDN'T "TURN ON" OR "SWITCH OFF". THIS WAS TERRIBLY UNSAFE AND COST OVER $800 DOLLARS TO FIX. THE VEHICLE WAS STATIONARY.

Air Bags
Filed Aug 2, 201698,000 milesNY

SUBARU OF AMERICA'S RECALL CAMPAIGN: TKA-16, NHTSA NO. 16V-358 STATES THAT: THE PARTS ARE NOT AVAILABLE TO FIX THE AIRBAG PROBLEM. THEIR LETTER ALSO STATES: 'UNTIL THIS REPAIR IS PERFORMED, DO NOT ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT.' HOWEVER THEY HAVE NOT AUTHORIZED THE DEALERSHIPS TO MANUALLY TURN THE AIRBAGS OFF WHILE THEY WAIT ON PARTS. THE NHTSA SHOULD IMMEDIATELY ENACT A RULING THAT SUBARU DO THIS IMMEDIATELY.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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