Car Problem DataNHTSA records

2000 Shasta Phoenix

Routine

Owners filed 1 complaints about this vehicle with federal regulators, most often about the equipment › recreational vehicle/trailer. It has been recalled 1 time.

What fails
ComponentReportsCrashesFiresInjuries
Equipment › Recreational Vehicle/Trailer1
000

1 safety recall

Part 573 reports
Equipment › Recreational Vehicle/Trailer03V373000
Filed Oct 14, 200319,110 vehiclesCoachmen Rv Company, Llc

Defect. ON CERTAIN MOTOR HOMES, TRAVEL TRAILERS, AND FIFTH WHEEL TRAILERS EQUIPPED WITH SAMSUNG MICROWAVE OVENS, THESE UNITS WERE PRODUCED WITH A DEFECTIVE PANEL. AN ELECTRICAL SHORT CAN OCCUR BETWEEN CIRCUIT PATTERNS ON THE MEMBRANE PANEL, ESPECIALLY OVERLAPPED BY A "JUMPER" OR JUMP WIRE. THIS MAY CAUSE THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS.

Risk. AN ELECTRICAL SHORT CAN OCCUR CAUSING THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS. THIS COULD RESULT IN EXCESSIVE HEAT, SMOKE, OR POSSIBLY A FIRE.

Remedy. SAMSUNG WILL NOTIFY CUSTOMERS AND REPAIR THE PANEL FREE OF CHARGE. IN THE MEANTIME, CONSUMERS SHOULD UNPLUG THEIR MICROWAVE, IF POSSIBLE. IF THE CONSUMER IS UNABLE TO UNPLUG THE MICROWAVE, THEY SHOULD LEAVE THE DOOR AJAR UNTIL THE PANEL IS REPLACED. CONSUMERS SHOULD NEVER USE THE MICROWAVE OVEN FOR STORAGE OR LEAVE ANY TOWELS, PAPER, CLOTH OR OTHER PRODUCTS IN THE MICROWAVE AFTER USE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SAMSUNG AT 800-932-3837 OR COACHMEN AT 1-219-825-5821.

What owners reported

Newest filings
Equipment › Recreational Vehicle/Trailer
Filed Oct 25, 2010FL

2000 SHASTA PHOENIX FORWARD PASSENGER SIDE AXLE FAILED AND THEN SEPARATED FROM THE VEHICLE HE WAS DRIVING. *BF *OHIO TRAFFIC CRASH REPORT # 10-0369-89)*JB THE CONSUMER STATED THE AXLE DID NOT FAIL. IT WAS A 30 YEAR OLD SPARE WHEEL FROM ANOTHER RV. THE BOLT PATTERN BROKE WHICH ALLOWED THE OUTER PART OF THE WHEEL AND TIRE TO SEPARATE. UPDATED VOQ 12//30/10

1 of 1 complaints, reproduced as filed.

Across model years

Worst on record: 2017
YearComplaintsRecallsFiresDeathsAssessment
20260100Routine
20250100Routine
20240100Routine
20230100Routine
20220100Routine
20210100Routine
20200200Routine
20190200Routine
20180100Routine
20171100Routine
20140100Routine
20130100Routine
20020100Routine
20010100Routine
2000 — this page1100Routine

Compare every Phoenix year →

Other Shasta models

All Shasta models →
Airflyte 34Shasta 17Class C 4Cheyenne 4Travelmaster 3

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Oct 14, 2003. Source: NHTSA Office of Defects Investigation.