Page 10 of 11 · complaints 451–500 of 511

2007 Saturn Outlook complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2007 record →

Exterior Lighting
Filed Apr 22, 201055,923 miles00

PASSENGER SIDE HEADLAMP WENT OUT. ASSUMED IT WAS JUST A BURNED BULB BUT WHEN TAKEN TO THE DEALERSHIP WAS ADVISED THAT THE HEADLAMP WIRING HARNESS HAD ACTUALLY MELTED. THE HARNESS AND BULB WERE REPLACED AT A COST OF OVER $300 WHICH NEITHER GM NOR THE DEALERSHIP WERE WILLING TO COVER, DESPITE THE FACT THAT NOT ONLY COULD IT BE A FIRE/SAFETY HAZARD BUT THAT THE COMPANY IS FULLY AWARE OF IT AS THEY ISSUED A TSB IN REGARDS TO THE ISSUE ("TSB #09-08-42-004 "LOW BEAM HEADLAMP REPLACEMENT/DIAGNOSIS (INSPECT FUSE, BULB, HARNESS, REPLACE HARNESS AND FILL CONNECTOR CAVITY FOR LOW BEAM BULB CONNECTOR WITH NYOGEL GREASE) - (MAY 29, 2009). DOCUMENT ID: 2284787. APPLIES TO MODELS 2007-2009 SATURN OUTLOOK) THIS IS CLEARLY A DESIGN FLAW THAT NEEDS TO BE ADDRESSED SINCE NUMEROUS CUSTOMERS HAVE POSTED SIMILAR OCCURRENCES ON FORUMS (IE: HTTP://WWW.SATURNOUTLOOKFORUM.NET/INDEX.PHP?TOPIC=818.60). A CUSTOMER'S HEADLIGHTS GOING OUT DURING A NIGHT DRIVE WOULD BE EXTREMELY DANGEROUS, NOT TO MENTION THE POTENTIAL FIRE HAZARD. *TR

Steering
Filed Apr 21, 201064,000 milesCA

WHILE PULLING INTO A PARKING LOT, I LOST STEERING. I TOOK IT TO THE DEALERSHIP AND THEY STATED THEY COULD NOT FIND ANYTHING WRONG WITH THE POWER STEERING PUMP. THEY ASKED IF I DROVE THROUGH A PUDDLE. IT WAS RAINING DURING THE INCIDENT. THE DEALERSHIP STATED WATER PROBABLY GOT ON THE BELTS AND CAUSED THE PROBLEM. THEY STATED INNER FENDER GUARDS COULD HELP SOLVE THE PROBLEM. MY INCIDENT ONLY OCCURRED AT ABOUT 5 -10 MPH, BUT IT GETS ME A LITTLE NERVOUS IF THIS OCCURRED ON A HIGHWAY AROUND 55 - 60 MPH. IT SEEMS LIKE THERE IS MORE TO THE PROBLEM THEN JUST WATER GETTING ON THE POWER STEERING BELTS. *TR

Visibility › Windshield Wiper/Washer › Linkages
Filed Apr 16, 201060,000 milesMO

TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED AND THE LINKAGES BETWEEN THE MOTORS AND WIPERS WERE INOPERABLE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 08V410000 (VISIBILITY: WINDSHIELD WIPER/WASHER: LINKAGES). THE MANUFACTURER STATED THAT HE WOULD GET A DISCOUNT ON REPAIR EXPENSES. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 60,000.

Air Bags › Frontal
Filed Apr 13, 201042,000 milesFL

TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT SHE WAS SITTING IN THE FRONT PASSENGER SEAT WHEN SHE NOTICED THAT THE AIR BAG LIGHT WAS NOT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE SHE WAS INFORMED THAT THE PASSENGER PRESENT MODULE WAS DEFECTIVE BUT HER VEHICLE WAS NOT INCLUDED IN RECALL 07V062000 (AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE). THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT CALLED THE MANUFACTURER BUT WAS OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000. THE CURRENT MILEAGE WAS APPROXIMATELY 43,000.

Electrical System
Filed Apr 1, 201042,035 milesTX

WIRINIG HARNESS MELTED ON PASSENGER SIDE OF VEHICLE.

Steering
Filed Apr 1, 201062,000 milesVA

TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE POWER STEERING FAILED. THE STEERING WHEEL BECAME DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE DEALER STATED THAT THEY COULD NOT DIAGNOSE AND TEST THE VEHICLE ON APRIL 1, 2010. THE FAILURE MILEAGE WAS 62,000. THE APPROXIMATE CURRENT MILEAGE WAS 62,000.

Exterior Lighting
Filed Mar 28, 201041,000 milesFL

2007 SATURN OUTLOOK DRIVER SIDE HEADLIGHT WIRING HARNESSES BURNT OUT *CN

Air Bags
Filed Mar 22, 201050,000 milesMI

2007 SATURN OUTLOOK AIRBAG SAFTEY LIGHT FAILURE IN PASSENGER. *DT

Steering
Filed Mar 17, 201063,772 milesGA

DURING A DRIVE FROM ATLANTA, GA TO AUGUSTA GA MY 2007 SATURN OUTLOOK MY STEERING WOULD OCCASIONALLY RESPOND WITH A SLIGHT JERK. AT THE END OF THE TRIP DURING A RIGHT TURN INTO OUR OFFICE PARKING LOT THE POWER STEERING FAILED MOMENTARILY BUT I FINISHED THAT TURN AND THEN A LEFT TURN. AS I STARTED A RIGHT TURN INTO A PARKING SPACE THE POWER STEERING FAILED COMPLETELY. I USED ALL MY STRENGTH TO GET THE VEHICLE INTO THE PARKING SPOT. I STOPPED THE ENGINE AND CHECKED THE POWER STEERING WHICH APPEARED TO BE OVERFUL. I RESTARTED AND ATTEMPTED ADDITIONAL STEERING MANEUVERS WHICH WERE ALL DIFFICULT. I HAD THE VEHICLE TRANSPORTED TO THE REPAIR SHOP WHERE THEY DIAGNOSED A DISINTEGRATION OF SOME INTERNAL COMPONENT OF THE POWER STEERING PUMP. THEY FLUSHED THE SYSTEM AND REPLACED THE PUMP. I BELIEVE THIS FAILURE UNDER OTHER CIRCUMSTANCES COULD LEAD TO A SERIOUS CRASH. *TR

Steering
Filed Mar 15, 201027,689 milesFL

TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH IN EXTREMELY HEAVY RAIN CONDITIONS. SUDDENLY, THE ENTIRE INSTRUMENT PANEL LIGHTING BECAME DIM AND THERE WAS A LOSS OF POWERING STEERING FOR A PERIOD OF THIRTY SECONDS. THE FAILURE OCCURRED FOUR TIMES IN RAINY WEATHER CONDITIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN STATED THAT THE FAILURE WAS CONTRIBUTED TO THE FRONT FENDER LINER. THE VEHICLE WAS REPAIRED FOR THE MALFUNCTION. THE IDENTICAL FAILURES CONTINUED TO OCCUR AFTER THE SERVICE REPAIR WAS PERFORMED. THE FAILURE MILEAGE WAS 27,689.

Exterior Lighting
Filed Mar 15, 201052,000 milesWV

LOW BEAM HEADLIGHT WIRING HARNESS BURNED ON PASSENGER SIDE. HEADLAMP NO LONGER WORKS, EVEN WITH NEW BULB REPLACEMENT. *TR

Exterior Lighting
Filed Mar 7, 201095,000 miles00

LOW BEAM HEADLIGHT WIRING ISSUE. FIRST THE PASSENGER SIDE LOW BEAM WENT OUT WHILE ON VACATION, IT WAS REPAIRED AT THE SATURN DEALERSHIP IN KELOWNA, BC CAN. THEY TOLD ME THE "PIGTAIL ASSEMBLY" DID A MELTDOWN. NOW THE DRIVERS SIDE HAS GONE OUT I REPLACED THE BULB AND THAT LASTED ABOUT 24 HOURS AND IT BURNED AGAIN, THE SERVICE SHOP I TOOK IT TO TOLD ME SATURN TOLD THEM THEY WOULD HAVE TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY TO THE TUNE OF ABOUT $600 + DOLLARS!!!! TO REPAIR A HEADLIGHT!!!!! IT IS ALMOST IMPOSSIBLE FOR A NORMAL MAN TO GET HIS HAND IN THE AREA OF THE REAR OF THE HEADLIGHT TO CHANGE THE BULB WHICH I THINK IS RIDICULOUS BUT THAT'S ANOTHER STORY. THIS PROBLEM FROM WHAT I AM HEARING IS A COMMON PROBLEM WITH OUTLOOK OWNERS AND IN MY OPINION CONSTITUTES A RECALL NOTICE TO ALL OUTLOOK OWNERS?? *TR

Steering
Filed Mar 4, 201050 milesSC

2 COMPLAINTS ABOUT THE SATURN OUTLOOK: 1) BRAKING & BRAKE FLUID PROBLEMS. DEALER HAS REPLACED BRAKE FLUID SAYING THAT THE FACTORY BRAKE FLUID WAS NOT CORRECT. BRAKING IS STILL DIFFICULT AND BRAKE PEDAL NEEDS TO BE PRESSED MORE THAN ONCE FOR PROPER BRAKING PRESSURE TO KICK-IN. 2) SINCE NEW, THE OUTLOOK HAS A POPPING OR CRACKING SOUND WHENEVER THE STEERING WHEEL IS TURNED FROM RIGHT OR LEFT, AT LEAST 2-3 TIMES IN EACH DIRECTION FROM CENTER. BROUGHT MATTER TO THE DEALERS ATTENTION AND SAID OTHER REPORTS HAD BEEN MADE, BUT NO SOLUTION. *TR

Visibility › Sun/Moon Roof Assembly
Filed Feb 26, 2010MA

2007 SATURN OUTLOOK, CONSUMER RECEIVED NOTIFICATION OF REJECTION. * BF THE SUNROOF LEAKED, THE REAR WIPER WAS BROKEN AND THE FRONT PASSENGER AIR BAG DID NOT ACTIVATE. THE DRIVER'S SEAT BELT WAS IMPROPERLY ALIGNED FROM A PREVIOUS REPAIR AND THE FRONT WIPERS FAILED. LAST MONTH, THE POWER STEERING FUNCTION WAS SEVERELY COMPROMISED WHILE DRIVING THROUGH A HEAVY RAINSTORM. THE POWER STEERING WAS PROVIDING INCONSISTENT FEEDBACK WHICH APPEARED TO BE CAUSED BY A SLIPPING BELT TO THE POWER STEERING PUMP. *JB

Exterior Lighting › Headlights
Filed Feb 25, 201051,000 milesMS

MY WIFE'S SATURN OUTLOOK HEAD LAMP HAD TO BE REPLACED FIRST TIME THE HARNESS WAS BURNT AND HAD TO BE REPLACED NOW WE CANT KEEP LIGHT BULBS IN THEM THIRD TIME TO GET IT REPLACED ON THE DRIVER SIDE. *TR

Exterior Lighting
Filed Feb 24, 201038,000 milesMO

WE HAVE A 07 SATURN OUTLOOK THAT HAS A WIRING PROBLEM WITH THE DRIVERS SIDE HEADLIGHT THAT HAS BEEN GOING ON FOR A YEAR OR SO AND BEGAN WHEN OUR VEHICLE WAS AT APPROX 38,000 MILES. WE HAVE CHANGED THE BULB SEVERAL TIMES BUT IT BURNS OUT WITHIN A WEEK OR TWO OF REPLACING IT. THE WIRING IS MELTED AT THE SOCKET FOR THE LIGHT BULB. WE TOOK IT IN TO DEALER AND WAS TOLD WE WOULD HAVE TO REPLACE THE ENTIRE HEADLAMP UNIT AND THAT IT WOULD COST APPROX $500.00 - $600.00 TO DO SO AND THAT IT WAS NOT COVERED UNDER ANY WARRANTY, NOR WHERE THERE ANY RECALLS. WE HAVE TRIED TO FIND THE PART AT SEVERAL AUTO PART STORES (RIELLY'S, AUTOZONE) BUT NOBODY SELLS IT. I HAVE TALKED TO OTHERS WHO HAVE THE SAME PROBLEM AND THE SERVICE AGENT AT THE DEALER SAID THEY SEE A LOT OF THESE. *TR

Exterior Lighting
Filed Feb 20, 201060,000 milesTX

FAULTY HEADLIGHT WIRING HARNESS RESULTING IN FAILURE OF LOW BEAM HEADLIGHT. SATURN KNOWS THIS IS A COMMON PROBLEM AND REFUSES TO ACKNOWLEDGE THAT IT IS A SAFETY PROBLEM WHICH RESULTS IN DECREASED NIGHTTIME VISIBILITY AND COULD ULTIMATELY RESULT IN A FATAL WRECK. *TR

Exterior Lighting
Filed Feb 16, 201083,000 milesTN

2007 SATURN OUTLOOK WIRING HARNESS FOR HEADLIGHTS HAS MELTED/FAILED ON BOTH DRIVER AND PASSENGER SIDES. *TR

Electrical System
Filed Feb 9, 201038,990 milesVA

PASSENGER SIDE HEADLAMP ON A 2007 SATURN OUTLOOK HAS NOW HAD TO BE REPLACED TWICE IN TWO MONTHS. WIRING HARNESS IS SHORTING OUT CAUSING THE HEADLAMP TO FAIL. BULBS ARE FINE AND IN WORKING CONDITION. THIS IS A VERY SIGNIFICANT HAZARD, ESPECIALLY WHILE DRIVING AT NIGHT. WITH A 4 MONTH OLD SON, I WOULD LIKE TO SEE SOME ACTION BE TAKEN TO MAKE THIS ISSUE A RECALL. *TR

Exterior Lighting
Filed Feb 9, 201039,000 milesMN

HEADLIGHT WIRE HARNESS FAILURE, HEADLIGHT STOPPED WORKING AT 39,000 MILES, CHANGED THE BULB AND FOUND MELTED WIRES BY THE BULB. *TR

Visibility
Filed Feb 5, 201020,000 milesMA

COMPLETE FAILURE OF FRONT WINDSHIELD WIPER ASSEMBLY DURING RAINSTORMS. FAILURES HAVE OCCURRED THREE TIMES AND BEEN REPAIRED BY DEALER. TWO OF THE FAILURES OCCURRED DURING HEAVY RAINSTORMS ON THE HIGHWAY. *TR

Exterior Lighting
Filed Jan 29, 201033,455 milesTX

THE CONNECTORS TO THE HEADLIGHT LAMPS ON MY 2007 SATURN OUTLOOK ARE BURNED. THE HEADLAMPS WILL TURN ON AND OFF AT ANY MOMENT. THIS IS CREATING A SAFELY HAZARD IN DRIVING AT NIGHT. THERE SHOULD BE A SAFETY RECALL OF THIS DEFECT INSTEAD OF FORCING CUSTOMERS TO REPLACE THE FAULTY HOUSING WITH CABLING FOR 800 EACH. *TR

Exterior Lighting
Filed Jan 26, 201040,000 milesWI

HEADLIGHT WIRING HARNESS MELTED I HAVE NO LOW BEAM ON THE DRIVER SIDE. *TR

Exterior Lighting › Headlights
Filed Jan 25, 201018,500 milesOH

RIGHT HEADLIGHT GOES ON AND OFF, MELTED WIRING GOING INTO THE HEADLIGHT. WAITING FOR GM TO ALLOW SHOP OTHER THAN SATURN (MY CLOSEST DEALER CLOSED) TO WORK ON MY SATURN. *TR

Steering
Filed Jan 24, 201041,000 milesMN

THE FAILURE WAS THE POWER STEERING PUMP ON A 2007 SATURN OUTLOOK, 3.6L ENGINE. THE FIRST SIGN OF FAILURE OCCURRED WHILE TAKING A CURVE AT 45 MPH. THE STEERING FROZE THEN FREEDUP AND FROZE AGAIN SEVERAL TIMES IN JUST A FEW SECONDS CAUSING ME TO NEARLY LOOSE CONTROL OF THE VEHICLE. THE VEHICLE WENT FROM THE DITCH TO OVER THE CENTERLINE BEFORE I WAS ABLE TO PULL OVER. AFTER THIS INCIDENT THE STEERING MADE CONTINUOUS NOISE AND FAILED TO WORK PROPERLY. IT WAS IMPOSSIBLE TO STEER AT LOW SPEEDS WITHOUT REVVING THE ENGINE. BECAUSE OF THE DANGER OF DRIVING THE VEHICLE I HAD TO PAY OVER $500.00 FOR THE REPAIR. I HAVE HEARD OF MANY MANY MORE POWER STEERING PUMP FAILURES ON THE 3.6L ENGINE. PLEASE LOOK INTO THIS BEFORE SOMEONE GETS HURT OR KILLED. EVEN AFTER THE REPAIR THE STEERING DOES NOT SEEM RIGHT. I AM KEEPING MY RECEIPTS BECAUSE I FEEL THIS WILL END UP A RECALL ISSUE DUE TO SAFETY CONCERNS. THIS VEHICLE HAD 41,000 MILES ON IT (90% HIGHWAY). THE PUMP WAS RETURNED FOR A $50.00 CORE CHARGE. *TR

Electrical System
Filed Jan 17, 201074 milesLA

I PURCHASED MY 2007 SATURN OUTLOOK BRAND NEW. I WAS TOLD THAT WIRING HARNESS NEEDED TO BE CHANGED ABOUT $1,000.00. MY EXTENDED WARRANTY DOES NOT COVER IT BECAUSE IT IS OVER 74,000 MILES. I HAVE BEEN READING FORUMS FROM OTHER SATURN OUTLOOK OWNERS AND A LOT OF THEM HAVING SAME PROBLEM. *TR

Exterior Lighting
Filed Jan 14, 2010CA

I BOUGHT A 2007 SATURN OUTLOOK IN JULY OF 2007. SINCE THEN MY PASSENGER SIDE HEADLIGHT HARNESS HAS MELTED TWICE AND NOW MY DRIVER SIDE HARNESS IS MELTED. THE FIRST TIME I HAD IT FIXED SATURN ARRANGE FOR IT TO BE FREE OF CHARGE HOWEVER THEY ARE REFUSING TO HELP AGAIN AND NOW I HAVE NO HEADLIGHTS. THESE WIRE HARNESSES SHOULD NOT MELT AND I BELIEVE ARE CAUSED BY A MUCH BIGGER PROBLEM AND AM FEARFUL FOR MY SAFETY DRIVING IN A CAR WITH WIRING ISSUES. MY PASSENGER SIDE WENT OUT IN DECEMBER OF 2008 THEN AGAIN IN NOVEMBER OF 2009 AND NOW THE DRIVER SIDE WENT OUT JANUARY 13, 2010. *TR

Exterior Lighting › Headlights
Filed Jan 6, 201047,000 milesTX

MY 2007 SATURN OUTLOOK HEADLIGHT WENT OUT. WHEN RESEARCHED ON THE INTERNET ON HOW TO CHANGE THE LAMP, I FOUND THAT THE WIRING HARNESS FOR THE HEADLIGHTS ON ALL MODEL YEARS OF SATURN OUTLOOK, GMC ACADIA, BUICK ENCLAVE, AND CHEVROLET TRAVERSE HAVE A SIMILAR PROBLEM OF THE HEADLIGHT WIRING HARNESS MELTING AND FAILING. THERE IS A TECHNICAL SERVICE BULLETIN CONCERNING THE DEFECT ( SATURN TSB #09-08-42-004) STATING THAT THE HARNESS SHOULD BE REPLACED (WITH THE SAME HARNESS, SO THE PROBLEM CONTINUES) AND NYOGEL GEL SHOULD BE USED AT THE ELECTRICAL CONNECTION POINT. THE MELTING WIRING HARNESS IS A FIRE HAZARD. I HAVE THE HARNESS IF YOU WANT IT. *TR

Exterior Lighting
Filed Jan 6, 201050,000 milesTX

SATURN OUTLOOK HEADLIGHT WIRING HARNESS DEFECT. *TR

Steering
Filed Oct 18, 200951,500 milesMD

WHILE AT IDLE, THE STEERING PUMP STARTED "WHINING". THE NOISE STOPPED AFTER GETTING UP TO SPEED. SEVERAL TIMES, WHILE ATTEMPTING TO MAKE A RIGHT HAND TURN, THE STEERING COLUMN SEIZED, CAUSING THE VEHICLE TO SKID AT APPROXIMATELY 25 MPH. THIS IS A SERIOUS SAFETY ISSUE. IT SEEMED TO ONLY OCCUR DURING RAIN. *TR

Electrical System
Filed Sep 30, 200952,600 milesOH

2007 SATURN OUTLOOK XR HEADLIGHTS GOING OFF, PS ASSIST GOING OUT, DASH GAUGES GOING TO -0- , NO BRAKE LIGHTS, NO WIPERS, ENGINE NOT SHUTTING DOWN WITH KEY OFF, LOCKED INTO PARK, NO TURN SIGNALS, LOCKS ITSELF. NOTHING REPAIRED YET, IT IS STILL IN THE REPAIR SHOP. *TR

Steering
Filed Sep 22, 200939,073 milesGA

MY OUTLOOK IS AT APPROXIMATELY 40,000MILES. AT ABOUT 30,000 THERE STARTED TO BE A VERY NOTICEABLE WHINE IN THE STEERING COLUMN, ESPECIALLY UPON TURNING. SEVERAL TIMES I NOTICED THE STEERING KIND OF TURNING ROUGH WITH A SHARP TURN, AS IN BACKING OUT OF A PARKING SPACE. TWO WEEKS AGO AFTER GOING THROUGH STANDING WATER IN THE ROADWAY, I BEGAN TO TURN LEFT ONTO A SIDE STREET AND THE STEERING WHEEL LOCKED UP-NOT A LOSS OF POWER STEERING, THERE WAS NO WAY TO TURN THE WHEEL. I TOOK THE CAR TO THE SERVICE SHOP THAT AFTERNOON. UPON DESCRIBING MY ISSUE TO THE SERVICE REP, HE STATED THAT HE HAD ONLY EVER HAD ONE VEHICLE IN WITH THAT COMPLAINT AND THAT WHAT HAD OCCURRED WAS THAT THEY DROVE THROUGH WATER, SPLASHING IT ONTO THE POWER STEERING BELT (WHICH WAS WORN) CAUSING IT TO SLIP. AFTER DROPPING THE CAR OFF I DID SOME RESEARCH ON MY OWN AND FOUND MULTIPLE UNRESOLVED COMPLAINTS EXACTLY LIKE MINE POSTED ONLINE. WHEN I PICKED THE CAR UP, THEY CHARGED ME $45 AND SAID THAT I HAD SOMEHOW GOTTEN AIR IN MY POWER STEERING FLUID. MY CAR HAS DONE THIS TWICE SINCE THEN. ONCE VERY BRIEFLY WHILE LEAVING A PARKING SPOT AND AGAIN LAST NIGHT IN THE MIDDLE OF A DOWNPOUR. I BOUGHT THIS VEHICLE BECAUSE I HAVE 4 KIDS AND I LIKED THE SAFETY FEATURES OF THE AIRBAG SYSTEM-BUT THIS SCARES ME TO DEATH!! I AM TO THE POINT OF BEING AFRAID TO DRIVE IN THE RAIN. I WANT TO TAKE IT BACK FOR MORE SERVICE, BUT BASED ON WHAT I'M READING, NO ONE IS GETTING ANY RESOLUTION. *TR

Air Bags › Side/Window1 injured
Filed Aug 31, 200940,000 milesTX

I WAS DRIVING MY 2007 GM SATURN OUTLOOK. THE AIRBAGS ALL DEPLOYED AT THE SAME TIME. GM HAS HAD MY CAR FOR INVESTIGATION FOR OVER A MONTH AND REFUSES TO PAY FOR A RENTAL. I HAVE NECK INJURY AND HAVE BEEN UNDERGOING PHYSICAL THERAPY. I HAD AN MRI DONE ON FRIDAY. THEY KEEP GIVING ME THE RUNAROUND AND I HAVE BEEN OUT THOUSANDS AND THOUSANDS AND MY CAR JUST SITS WHILE THEY DO NOTHING BUT ASK ME TO SEND PROOF OF OUT OF POCKET EXPENSES ETC. I SENT RECEIPT FOR RENTAL AND SHE SENT AN EMAIL REQUESTING THE METHOD OF PAYMENT THAT I USED. WHY IS THAT RELEVANT?? *TR

Steering
Filed Aug 25, 2009MD

I HAVE A 2007 SATURN OUTLOOK, APPROXIMATELY 45K MILES. LAST WEEK, AFTER A PERIOD OF HEAVY RAIN, I DROVE THROUGH SEVERAL LARGE PUDDLES OF WATER. AFTER LEAVING ONE, THE STEERING SEEMED TO LOCK UP. I AM OLD ENOUGH TO HAVE DRIVEN CARS WITHOUT POWER STEERING, BUT THIS WAS MUCH WORSE. AS IT HAPPENS I WAS ALMOST HOME AND GOING QUITE SLOWLY - WAS ABLE TO GET HOME SAFELY. HAD THIS OCCURRED ON A HIGHWAY OR AT SPEED, THERE IS NO DOUBT THAT DISASTER WOULD HAVE ENSUED. I HAD ENCOUNTERED SOMETHING SIMILAR SOME MONTHS AGO AFTER WASHING MUD OUT OF MY WHEEL WELLS. HAD NOT RECURRED UNTIL RECENTLY. SCARY STUFF *TR

Visibility › Sun/Moon Roof Assembly
Filed Jul 25, 200910,000 milesMA

SUNROOF LEAKS. THE LEAKS LEAD TO RESERVES OF WATER ABOVE THE HEADLINER THAT CAN BE HEARD WHEN TURNS ARE MADE. SIGNIFICANT AMOUNTS OF WATER RUN THROUGH AIR BAGS ON A COLUMNS AND DASHBOARD. GIVEN THAT THE BATTERY HAS DIED ON ME SIX TIMES, I AM CONCERNED ABOUT LONG TERM ELECTRICAL DAMAGE AND PROPER AIR BAG DEPLOYMENT. DEALER HAS ATTEMPTED TO REPAIR FIVE TIMES. *TR

Steering
Filed Jun 27, 200921,833 milesNJ

POWER STEERING FAILS ON MY 2007 SATURN OUTLOOK. DEALER HAS ATTEMPTED TO FIX IT 3 TIMES BUT FAILED. IT'S CURRENTLY AT DEALER NOW FOR THE 4TH ATTEMPT. IT'S BEEN THERE FOR THE LAST 21 DAYS. I NEVER KNOW WHEN STEERING IS GOING TO FAIL. IT USED TO ONLY FAIL WHEN I WENT THROUGH PUDDLES BUT NOW IT DOES IT EVEN ON A DRY DAY. I HAVE ALMOST HIT TELEPHONE POLES, TREES, CARS AND PEOPLE. IT'S VERY DANGEROUS AND SOMEONE IS GOING TO GET HURT OR KILLED IF SATURN CANNOT FIX THIS PROBLEM. I DROPPED CAR OFF ON JUNE 7, 2009 WITH NO POWER STEERING. THEY RETURNED IT TO ME ON JUNE 25. I DROVE ONLY A FEW MILES BEFORE THE STEERING FAILED AGAIN. LUCKILY, I WAS TURNING INTO PARKING LOT AT THE TIME SO I WAS NOT GOING THAT FAST. I ALMOST WENT UP SIDEWALK AND INTO A TREE. THE CAR HAD TO BE TOWED FROM PARKING LOT. *TR

Steering
Filed Jun 5, 200934,000 milesVA

WHEN DRIVING DURING OR AFTER A HEAVY RAIN THROUGH PUDDLES OUR SATURN OUTLOOK LOOSES ANY STEERING CAPABILITY. HAVE GONE TO DEALERSHIP SEVERAL TIMES AND A WHEEL LINER WAS INSTALLED BUT THAT DID NOT CORRECT THE PROBLEM. *TR

Power Train › Automatic Transmission
Filed Jun 4, 20091,600 milesCA

TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHILE TURNING THE VEHICLE, THE CONTACT HEARD A LOUD POPPING SOUND IN THE STEERING COLUMN. SHE ALSO EXPERIENCED GEAR SLIPPAGE. ON ONE OCCASION, WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. SHE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE TRANSMISSION AND STEERING COLUMN. SEVERAL WEEKS AFTER THE REPAIR, THE FAILURE RESURFACED. SHE TOOK THE VEHICLE BACK TO THE DEALER AND THEY REPLACED THE COOLANT LINES. IMMEDIATELY AFTER THE REPAIR, THE TRANSMISSION FAILED AGAIN. THE VEHICLE IS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WOULD NOT ASSIST. THE FAILURE MILEAGE WAS 1,600 AND CURRENT MILEAGE WAS 50,000.

Air Bags › Frontal
Filed May 31, 200917,683 milesWA

I OWN A 2007 SATURN OUTLOOK XE. THE FRONT PASSENGER AIRBAG DOES NOT APPEAR TO ENGAGE WHEN MY WIFE WHO WEIGHS 120 POUNDS SITS IN THE SEAT. THERE IS A LIGHT IN THE DASH THAT TOGGLES ON OR OFF BASED ON IF SOMEONE IS IN THE PASSENGER SEAT. MANY TIMES WHEN I'M DRIVING AND MY WIFE IS IN FRONT PASSENGER SEAT, THE LIGHT WILL BE "PASSENGER AIRBAG OFF" MODE. IF I SHUT DOWN THE VEHICLE, IT SOMETIMES CORRECTS ITSELF APPEARS "PASSENGER AIRBAG ON". THIS PROBLEM IS SPORADIC. I'VE HAD THE DEALER CHECK IT SEVERAL TIMES, BUT THEY SAY IT IS WORKING CORRECTLY. HOWEVER, AS RECENTLY AS MAY 30TH, THE PROBLEM OCCURRED AGAIN, THE DAY AFTER THE DEALERSHIP INSPECTED THE ISSUE. *TR

Steering
Filed Apr 6, 200946,010 milesNJ

WHILE DRIVING IN RAINY WEATHER, IF YOU DRIVE THROUGH STANDING WATER PUDDLES ALONG SIDE OF THE ROAD, THE WATER SPRAY WASHES UP ON THE BELTS AND YOU LOOSE STEERING ABILITY OF THE VEHICLE, YOU MUST MAN HANDLE THE STEERING WHEEL TO MAKE ANY TURNS, IT HAS BEEN BACK TO THE DEALER AND COVERS HAVE BEEN ADDED TO THE WHEEL WELLS, BUT THE PROBLEM STILL EXISTS, MAKING THIS A SAFETY AND POSSIBLE CRASH HAZARD. *TR

Electrical System
Filed Mar 9, 2009DC

2007 SATURN OUTLOOK ELECTRICAL SYSTEM RECALL. CONSUMER STATES THAT SHE IS ALSO HAVING A PROBLEM WITH HER VEHICLE LEAKING WATER IN THE DRIVER AND PASSENGER AREAS. *NJ

Steering
Filed Dec 20, 200815,000 milesPA

THERE IS A DISTINCT GROANING NOISE COMING FROM THE POWER STEERING SYSTEM. THE NOISE IS MOST PROMINENT WHEN THE CAR IS FULLY WARMED UP, BUT OCCURS NEARLY ANY TIME. WHEN THE STEERING WHEEL IS TURNED SLIGHTLY FROM CENTER IN EITHER DIRECTION, THE NOISE INTENSIFIES, AND A DISTINCT VIBRATION CAN BE FELT IN THE STEERING WHEEL, LEADING ME TO BELIEVE THERE IS SOME PROBLEM WITH THE POWER STEERING PUMP OR OTHER STEERING COMPONENTS. I HAD THE VEHICLE TO THE DEALER AND OF COURSE THEY CLAIMED THERE IS NO NOISE. I LEFT IT THERE FOR MULTIPLE PEOPLE TO TRY IT, AS MY ENTIRE FAMILY HEARS THE NOISE, BUT OF COURSE ONLY THE DRIVER CAN FEEL THE VIBRATION IN THE STEERING WHEEL. MY FEAR IS THAT WHATEVER COMPONENT(S) IS/ARE FAILING, THEY WILL TOTALLY FAIL ON THE HIGHWAY, EITHER COMPROMISING THE STEERING OR LEAVING OUR FAMILY STRANDED. *TR

Seats › Mid/Rear Assembly
Filed Dec 10, 200818,000 milesPA

TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE SMALL CHILDREN IN THE VEHICLE ARE ABLE TO PULL THE LEVER OUT OF THE MIDDLE REAR SEAT IN THE VEHICLE. THIS CAUSES THE SEAT TO FALL BACKWARDS. THE CONTACT IS CONCERNED THAT IT MAY CAUSE POTENTIAL HARM IF THERE IS A CHILD SEATED IN THE BACK SEAT. ALSO, IN THE EVENT OF A CRASH, THE SEAT COULD COLLAPSE ON A CHILD SEATED IN THE THIRD ROW SEATS. THE DEALER STATED THAT THERE WERE NO RECALLS FOR THE FAILURE AND THE SEATS WERE OPERATING NORMALLY. THE MANUFACTURER AGREED WITH THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 18,000. UPDATED 01/08/09. *LJ UPDATED 01/08/09. *JB

Air Bags
Filed Sep 25, 2008CA

THIS IS A SAFETY ISSUE NOT AN INCIDENT PASSENGER AIRBAG IS OFF WHEN 100 LB. DAUGHTER IN FRONT SEAT. THIS HAPPENS 95% OF THE TIME. ALSO, IS INTERMITTENTLY ON AND OFF WITH 127 LBS. DAUGHTER. THE CAR WAS CHECKED BY SATURN IN CATHEDRAL CITY(WHICH HAS CLOSED) AND GM ON VARNER RD IN INDIO. NEITHER FOUND ANY THING WRONG. I CALLED CUSTOMER SERVICE. THEY TOLD ME TO GO TO SATURN IN RIVERSIDE( AN HOUR AWAY) THEY FOUND THAT THE SENSOR WAS PUT IN INCORRECTLY. HOWEVER WHEN I GOT HOME THE PROBLEM STILL OCCURRED. I BROUGHT IT BACK TO RIVERSIDE. THE TECHNICIAN SAID HE RODE WITH A GIRL PROBABLY 125 LBS AND WHEN THEY WENT AROUND A CORNER SHE SLID AND THE LIGHT WENT OFF. I SAID SOMEONE WOULD SLIDE IN AN ACCIDENT OR YOU COULD TAKE A TURN AND HIT SOMETHING AND THE AIRBAG WOULD BE OFF. I ASKED HIM TO PUT THAT SHE SLID ON THE INVOICE BUT HE REFUSED AND SAID SHE WASN'T SEATING PROBABLY. HE KEPT TELLING ME CHILDREN ARE SAFER IN THE BACK SEAT. ISN'T EVERYONE? LEGALLY SHE HAS EVERY RIGHT TO BE THERE. SHE'S 12,5'4" AND 100. LBS. MY HUSBAND HAS A PONTIAC AND THE AIRBAG IS ON EVERY TIME SHE'S THERE. RECENTLY I WAS DRIVING ON THE FREEWAY WITH MY OLDER DAUGHTER AND THE INDICATOR WENT OFF. CUSTOMER SERVICE SAYS THEY CAN'T DO ANYTHING BECAUSE RIVERSIDE SAYS THERE'S NO PROBLEM. MY CHILDREN SEAT CORRECTLY BUT THE INDICATOR STILL GOES OFF OR NEVER COMES ON. THIS IS A SAFETY ISSUE THAT SATURN REFUSES TO CORRECT. THIS HAS BEEN GOING ON FOR MONTHS AND I AM APPROACHING 30,000 MILES WHEN MY WARRANTY WILL BE UP. REMEMB

Power Train › Automatic Transmission
Filed Sep 24, 200810,806 milesCA

VEHICLE HAS LAGS (CAR DOESN'T PICK UP SPEED WHEN ACCELERATOR IS PRESSED DOWN) AT SEVERAL DIFFERENT SPEEDS. MOST NOTICEABLE IS THE 40 MILE AN HOUR RANGE. SEVERAL TIMES I HAVE BEEN ATTEMPTING TO GET ON HIGHWAY AND NOT BE ABLE TO ADVANCE THE VEHICLE IN A SAFE MANNER. ONE TIME, A TRUCK WAS VERY CLOSE TO HITTING ME, BECAUSE IT TOOK ABOUT 2 SECONDS FOR MY VEHICLE TO RESPOND TO THE ACCELERATOR. DEALER HAS PERFORMED 3 SOFTWARE UPDATES (DEALER HAS ADMITTED THAT THESE UPDATES HAVE BEEN PROVIDED TO THE CONSUMER AND HAVE BEEN INSTRUCTED TO PERFORM THESE UPDATES) TO THE TRANSMISSION, BUT THE PROBLEM IS STILL OCCURRING AND THEY CLAIM THAT THERE'S NOTHING ELSE THEY CAN DO. *TR

Steering
Filed Sep 11, 2008PA

POWER STEERING PUMP NEEDS REPLACED AFTER 38,000 MILES. NOISE STARTED @ 34,000 MILES. SEEMS TO BE AN ISSUES ON OTHER OUTLOOKS. *TR

Air Bags › Frontal
Filed Aug 13, 200830,000 milesDE

PROBLEMS WITH PASSENGER AIRBAG - SOMETIMES IT WOULD SAY OFF WHEN A PASSENGER IS SEATED AND SOMETIMES IT WOULD SAY ON AND THEN TURN OFF AFTER SOME TIME. HAD TO HAVE WORK DONE ON THE FUEL PUMP, THEN THE DRIVE SHAFT WENT TO THE POINT WHERE IT CAR HAD TO BE TOWED. I WAS TOLD THAT THIS NEVER HAPPENS. CURRENTLY, THE CAR NOW KICKS BACK WHEN THE CAR IS FIRST MOVED FOR THAT DAY AND THE DASH BOARD WILL FLASH, EITHER, SPEED LIMITED TO 108PMH (WHEN PULLING OUT OF DRIVEWAY), PARK ASSIST IS OFF (WHEN IT IS ON),OR TRACTION CONTROL IS OFF (WHEN IT HAS NEVER BEEN TOUCHED) - THE CAR WILL ALSO SHUT OFF WITHOUT ME DOING SO. I HAVE TAKEN IT TO A SATURN DEALERSHIP AND THEY SAY THAT THEY CAN FIND ANYTHING WRONG WITH THE CAR. I AM CURRENTLY FIVE MONTHS PREGNANT AND I DO NOT FEEL SAFE IN THE CAR. WHEN THE CAR KICKS BACK IT HURTS. *TR

Air Bags › Frontal
Filed Aug 4, 200821,000 milesAZ

AFTER A CONTINUOUS PROBLEM WITH SEVERAL ITEMS ON OUR 2007 SATURN OUTLOOK IT WAS TAKEN TO DEALERSHIP. WHILE IN FOR REPAIRS WE TOLD THEM THE PASSENGER AIRBAG DID NOT WORK CONSISTENTLY. WE EVEN LATER SENT VIDEO SHOWING IT OFF WHEN A 130 LB PASSENGER WAS IN THE SEAT... AND THE CAR WAS GOING 50MPH DOWN THE ROAD. THEY STILL SAY IT IS WORKING PROPERLY. THE AIRBAG IS ON ONE MINUTE, THEN OFF... DEALER SAYS THERE ARE NO ERROR CODES, HOWEVER IT SHOULD BE ON WITH 130LB PERSON IN THE SEAT EACH AND EVERY TIME.. NOT JUST WHEN IT NOTICES THEY ARE THERE. *TR

Power Train › Automatic Transmission
Filed Jul 2, 2008854 milesSC

TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHEN THE CONTACT PURCHASED THE VEHICLE, THERE WAS A RECALL ON THE TRANSMISSION THAT WAS NEVER REPAIRED. WHILE DRIVING 65 MPH, SHE NOTICED TRANSMISSION FAILURE WHEN THE GEARS BECAME DIFFICULT TO SHIFT. THE VEHICLE WOULD ALSO REMAIN STUCK IN HIGH RPM'S WHILE ATTEMPTING TO SLOW DOWN. THE CONTACT STATED THAT THE VEHICLE SOUNDED AS IF IT WOULD EXPLODE. THE DEALER PERFORMED A COMPUTER UPDATE ON THE TRANSMISSION, BUT IT DID NOT REMEDY THE FAILURE. FURTHERMORE, A STRUT SPONTANEOUSLY BECAME BENT, WHICH CAUSED THE STEERING WHEEL TO JERK AT A 90 DEGREE ANGLE. THE DEALER REPAIRED THE STRUT. THE CONTACT SMELLED GASOLINE MULTIPLE TIMES COMING FROM HER VEHICLE. THE DEALER WAS UNABLE TO IDENTIFY THE ORIGIN OF THE SMELL AND COULD NOT ASSIST. THE CURRENT MILEAGE WAS APPROXIMATELY 26,500 AND FAILURE MILEAGE WAS APPROXIMATELY 854.

Electrical System › Instrument Cluster/Panel
Filed Feb 28, 20083,500 milesGA

TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT NOTICED THAT THE BACKGROUND ON THE INSTRUMENT PANEL GAUGES WAS EXTREMELY DIM WITH HIGHLIGHTED NUMBERS THAT PREVENTED HIM FROM SEEING THE INDICATOR. THE DEALER STATED THAT THEY HAVE NOT RECEIVED ANY REPORT SO THEY COULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 3,500 AND CURRENT MILEAGE WAS 7,000. UPDATED 4/2/08 *CN UPDATED 04/02/08 *TR

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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