New Flyer of America, Inc.: Structure › Emergency › Escape/Egress/Exit
New Flyer of America, Inc. reported this defect to federal regulators on Aug 22, 2025 and put the number of vehicles at risk at 2,354. The repair is free for as long as the recall stands.
The defect
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
The risk
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
The remedy
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
14 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2025 New Flyer Xcelsior | 1 | 1 | 0 | 0 |
| 2024 New Flyer Xcelsior | 0 | 1 | 0 | 0 |
| 2023 New Flyer Xcelsior | 0 | 1 | 0 | 0 |
| 2022 New Flyer Xcelsior | 1 | 1 | 1 | 0 |
| 2021 New Flyer Xcelsior | 1 | 1 | 0 | 0 |
| 2020 New Flyer Xcelsior | 0 | 1 | 0 | 0 |
| 2019 New Flyer Xcelsior | 0 | 1 | 0 | 0 |
| 2018 New Flyer Xcelsior | 1 | 1 | 1 | 0 |
| 2017 New Flyer Xcelsior | 0 | 1 | 0 | 0 |
| 2016 New Flyer Xcelsior | 0 | 1 | 0 | 0 |
| 2015 New Flyer Xcelsior | 0 | 1 | 0 | 0 |
| 2014 New Flyer Xcelsior | 0 | 1 | 0 | 0 |
| 2013 New Flyer Xcelsior | 0 | 1 | 0 | 0 |
| 2012 New Flyer Xcelsior | 0 | 1 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 25V542000.
Full record for the 2025 New Flyer Xcelsior → · Recalls carrying a do-not-drive advisory → · Where this data comes from →