2018 New Flyer Xcelsior

Defect. New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."

Risk. An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.

Remedy. New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.

Greensboro Transit Agency (GTA), operated by RATP Dev USA, is formally notifying you of an engine compartment fire involving one of our transit vehicles. Vehicle Information: •Fleet Number: 764 •Manufacturer: New Flyer •Vehicle Type: Heavy-Duty Transit Bus •Incident Date: [XXX] •Location: Greensboro, North Carolina Summary of Incident: While in revenue service, the operator reported hearing an abnormal noise and observed white smoke coming from the rear engine compartment area. The operator safely evacuated passengers and emergency responders arrived quickly to suppress the fire. No injuries or fatalities occurred. A third-party fire investigation was conducted by Halsey King & Associates. Based on the preliminary findings, the fire is believed to have originated from a catastrophic failure of the Thermo King A/C compressor clutch bearing assembly. The bearing reportedly overheated, seized, and caused the compressor belt to ignite while still being driven by the engine. The investigation identified evidence consistent with: •A seized A/C compressor clutch bearing •Extreme heat generation within the clutch assembly •Belt ignition and progression of fire through engine compartment components At this time, our maintenance records do not indicate any previously documented defects associated with this specific Thermo King assembly prior to the incident. Our fleet currently has inspection and preventive maintenance procedures in place related to belt alignment, pulley alignment, be