Car Problem DataNHTSA records

2025 New Flyer Xcelsior

Routine

Owners filed 1 complaints about this vehicle with federal regulators, most often about the seat belts. It has been recalled 1 time.

What fails
ComponentReportsCrashesFiresInjuries
Seat Belts1
000

1 safety recall

Part 573 reports
Structure › Emergency › Escape/Egress/Exit25V542000
Filed Aug 22, 20252,354 vehiclesNew Flyer Of America, Inc.

Defect. New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."

Risk. An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.

Remedy. New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.

What owners reported

Newest filings
Seat Belts
Filed Sep 8, 2026IA

In this model year bus, they have reduced the thickness of the seatbelt, but they did not reduce the shoulder bushing slot so it keeps getting doubled-over/tangled in the bushing, and failing to retract. We have 26 of these buses, all with identical problems.

1 of 1 complaints, reproduced as filed.

Across model years

Worst on record: 2025
YearComplaintsRecallsFiresDeathsAssessment
2025 — this page1100Routine
20240100Routine
20230100Routine
20221110Routine
20211100Routine
20200100Routine
20190100Routine
20181110Routine
20170100Routine
20160100Routine
20150100Routine
20140100Routine
20130100Routine
20120100Routine

Compare every Xcelsior year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Aug 22, 2025. Source: NHTSA Office of Defects Investigation.