Mercedes-Benz USA, LLC: Equipment › Electrical › Infotainment › Software
Mercedes-Benz USA, LLC reported this defect to federal regulators on Sep 13, 2024 and put the number of vehicles at risk at 2,025. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
The risk
An automatic emergency braking system that does not function as intended can increase the risk of a crash.
The remedy
Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
5 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2024 Mercedes-Benz AMG CLE53 | 0 | 1 | 0 | 0 |
| 2024 Mercedes-Benz Cle 300 | 5 | 2 | 0 | 1 |
| 2024 Mercedes-Benz Cle 450 | 0 | 2 | 0 | 0 |
| 2024 Mercedes-Benz E 450 | 2 | 4 | 0 | 0 |
| 2024 Mercedes-Benz E350 | 5 | 4 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 24V688000.
Full record for the 2024 Mercedes-Benz AMG CLE53 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →