Mercedes-Benz USA, LLC: Structure › Frame and Members
Mercedes-Benz USA, LLC reported this defect to federal regulators on Aug 4, 2023 and put the number of vehicles at risk at 10. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 AMG EQE, EQE 500, and EQE 350 vehicles. The absorbers in the roof frame may not be secured properly and can detach during window air bag deployment.
The risk
In the event of a crash with window air bag deployment, detached absorbers can strike vehicle occupants and increase their risk of injury.
The remedy
Dealers will replace the absorbers, free of charge. Owner notification letters were mailed September 1, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023080004.
3 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2023 Mercedes-Benz AMG EQE | 1 | 3 | 0 | 1 |
| 2023 Mercedes-Benz EQE 500 | 8 | 2 | 0 | 2 |
| 2023 Mercedes-Benz Redundant EQE 350 4Matic | 7 | 5 | 0 | 1 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 23V555000.
Full record for the 2023 Mercedes-Benz AMG EQE → · Recalls carrying a do-not-drive advisory → · Where this data comes from →