Ford Motor Company: Electrical System › Instrument Cluster/Panel
Ford Motor Company reported this defect to federal regulators on Jul 21, 2023 and put the number of vehicles at risk at 38,695. The repair is free for as long as the recall stands.
The defect
Ford Motor Company (Ford) is recalling certain 2023 Escape, Super Duty F-250, Super Duty F-350, Super Duty F-450, and Super Duty F-550 vehicles equipped with a digital instrument panel cluster. The module may have been improperly soldered, preventing the instrument panel from illuminating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
The risk
An inoperable instrument panel cannot show critical safety information, such as the speedometer or warning lights, which may increase the risk of a crash.
The remedy
Dealers will replace the module or instrument panel as necessary, free of charge. Owner notification letters were mailed on November 4, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C25.
5 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2023 Ford Escape | 102 | 11 | 3 | 2 |
| 2023 Ford F-250 SD | 44 | 16 | 3 | 2 |
| 2023 Ford F-350 SD | 41 | 15 | 0 | 2 |
| 2023 Ford F-450 SD | 5 | 13 | 1 | 0 |
| 2023 Ford F-550 SD | 1 | 9 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 23V506000.
Full record for the 2023 Ford Escape → · Recalls carrying a do-not-drive advisory → · Where this data comes from →