Toyota Motor Engineering & Manufacturing: Air Bags › Frontal › Driver Clockspring/Spiral Cassette
Toyota Motor Engineering & Manufacturing reported this defect to federal regulators on Jul 12, 2023 and put the number of vehicles at risk at 152,927. The repair is free for as long as the recall stands.
The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The risk
A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.
The remedy
Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.
15 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2024 Lexus NX Hybrid | 2 | 4 | 0 | 0 |
| 2024 Lexus NX250 | 1 | 1 | 0 | 0 |
| 2024 Lexus NX350 | 0 | 1 | 0 | 0 |
| 2023 Lexus NX Hybrid | 0 | 3 | 0 | 0 |
| 2023 Lexus NX250 | 0 | 1 | 0 | 0 |
| 2023 Lexus NX350 | 1 | 1 | 0 | 0 |
| 2023 Lexus RX Hybrid | 0 | 2 | 0 | 0 |
| 2023 Lexus RX350 | 4 | 1 | 0 | 1 |
| 2023 Lexus RX500H | 0 | 1 | 0 | 0 |
| 2023 Toyota Corolla | 74 | 3 | 2 | 8 |
| 2023 Toyota Corolla Cross | 177 | 4 | 0 | 6 |
| 2023 Toyota Corolla Cross Hybrid | 2 | 5 | 0 | 0 |
| 2023 Toyota Highlander | 189 | 9 | 0 | 12 |
| 2023 Toyota Highlander Hybrid | 9 | 6 | 0 | 0 |
| 2023 Toyota Tacoma | 54 | 4 | 1 | 5 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 23V480000.
Full record for the 2024 Lexus NX Hybrid → · Recalls carrying a do-not-drive advisory → · Where this data comes from →