Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2018 record →
MY 8.4 UCONNECT TOUCH SCREEN IS DELAMINATING CAUSE ALL TYPES OF ISSUES. FUNCTION DON'T WORK PROPERLY WHEN TRYING TO USE IT. IT WILL RANDOMLY SELECT FUNCTIONS & HINDERS SAFE DRIVING PRACTICES. THIS IS A KNOWN CAUSE BUT DEALER WILL NOT REPAIR BASED ON MILEAGE OF TRUCK WHICH IS 45K. THE COST IS OUTRAGEOUS TO HAVE REPAIRED AT DEALER.
WHILE TURNING AROUND ON A PAVED CUL DE SAC TYPE END OF ROAD AREA I COULD NOT COMPLETE THE TURN 100% TURNING LEFT. I STOPPED, PUT TRUCK IN REVERSE AND TURNED THE WHEEL RIGHT IN ORDER TO BACK UP SOME. TRUCK WOULD NOT MOVE HARDLY AT ALL. INITIALLY I THOUGHT THE 4WD OR TRANSMISSION WAS "LOCKED". I PUT TRUCK IN PARK AND FOUND THE PASSENGER SIDE TIE ROD END/DRAG LINK SEPARATED FROM THE KNUCKLE. THE TIE ROD END BALL SOCKET HAD APPARENTLY SEPARATED FROM THE MALE BALL PART CONNECTED TO THE KNUCKLE DUE TO A "CRACK" IN THE METAL. SEE ATTACHED PICTURE. TRUCK WAS FLAT BED TOWED TO RICK HENDRICK DODGE, SAVANNAH HWY, CHARLESTON SC.
DUE TO SAFETY RECALL V06, I AM NO LONGER ABLE TO ADJUST THE STEERING WHEEL IN MY TRUCK AFTER AN ALIGNMENT, LEAVING THE STEERING WHEEL IN A $60K TRUCK OFF. I HAVE BEEN IN CONTACT WITH CHRYSLER SINCE NOVEMBER 2020, AND THEY CONTINUE TO CLOSE MY CASE AND HAVE NOT ONCE RETURNED A CALL. I EXPECT THIS RECALL TO BE HANDLED PROPERLY, AND NOT JUST WELDED TOGETHER.
MY ENGINE BRAKE FAILS TO FUNCTION AFTER PROLONGED TOWING SUCH AS CLIMBING A MOUNTAIN PASS. WHEN ENCOUNTERING GRADES ON THE OTHER SIDE THE ENGINE BRAKING FAILS TO FUNCTION. THE CONDITION IS ONLY REPEATABLE IF TOWING THEREFORE THE DEALER CAN NOT REPRODUCE IT. THE CONDITION DOESN'T SET AN ENGINE CODE.
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED THAT THE VEHICLE SHOOK AND VIBRATED WHILE EXCEEDING 65 MPH. THE VEHICLE WAS TAKEN TO ALL AMERICAN CHRYSLER DODGE (8802 E HIGHWAY 84, SLATON, TX 79364, (806) 828-7155) WHERE THE WHEELS AND TIRES WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE DRIVELINE AND REAR AXLE WERE INSPECTED HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND SCHEDULED AN APPOINTMENT AT ANOTHER DEALER. THE CONTACT STATED THAT HE CONTACTED THE DEALER AND WAS INFORMED THAT THERE WAS NO RECORD OF AN APPOINTMENT BEING SCHEDULED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000.
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED WHILE DRIVING AT 60 MPH, THE VEHICLE LOSS MOTIVE POWER WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT STATED THAT VEHICLE JERKED AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS MOVED ONTO THE SHOULDER. THE VEHICLE WAS RESTARTED HOWEVER, THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT METAL FRAGMENTS HAD PENETRATED THE FUEL LINE FILTER AND INTO THE FUEL PUMP. THE VEHICLE WAS REPAIRED AND THE FUEL PUMP WAS REPLACED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
ABS LIGHT COMING ON AND GOING OFF WHILE DRIVING.
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STARTED SHAKING. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO LANDMARK DODGE CHRYSLER JEEP RAM (6850 MT ZION BLVD, MORROW, GA 30260, (770) 968-4900) WHERE IT WAS DIAGNOSED THAT A TIRE REPLACEMENT, ALIGNMENT AND DRAG LINK ADJUSTMENT NEEDED TO BE PERFORMED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18E096000 (STEERING) PRIOR TO THE CONTACT TAKING OWNERSHIP OF THE VEHICLE. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.
FLASHING ABS AND TRACTION CONTROL LIGHTS WHILE IN MOTION AT RANDOM TIMES AND WHEN APPLYING BRAKES
CRUISE CONTROL INTERMITTENT FUNCTION...MAY NOT TURN ON, MAY NOT TURN OFF, MAY NOT DISCONNECT OR CANCEL AT SPEED, MAY NOT CANCEL AT SPEED WITH BRAKE PEDAL. BOUGHT THE TRUCK IN MARCH, 2020. NO PROBLEMS UNTIL JUNE 12, 2020, WHEN IT FAILED TO WORK CONSISTENTLY. DEALER WANTS $150 TO DIAGNOSE, EVEN THOUGH IT WAS REPORTED TO FCA IN MAY OF 2018. WEB INFORMATION SHOWS WIDESPREAD PROBLEMS...2 LINKS I FOUND: HTTPS://WWW.EQUIPMENTWORLD.COM/RAM-TRUCKS-CAUGHT-UP-IN-LARGE-FCA-RECALL-OVER-DEFECTIVE-CRUISE-CONTROL/ HTTPS://WWW.RAMFORUM.COM/THREADS/CRUISE-CONTROL-STOPPED-WORKING.66362/ I BOUGHT THE TRUCK WITH 50K MILES, NOW HAS 53K MILES. *TR
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TO AUTONATION CHRYSLER DODGE JEEP RAM ROSEVILLE (200 AUTOMALL DR, ROSEVILLE, CA 95661; (916) 467-8055) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*DT*JB THE CONSUMER STATED DUE TO THE ADVANCED CHEMISTRY OF TODAY'S COOLANT, DRIVING FOR SEVERAL THOUSANDS MILES THE PLUGS SLOWLY BECAME FOULED WITHOUT WARNING. *JS
ON MULTIPLE OCCASIONS THE SHIFT ARM WOULD NOT MOVE WHILE VEHICLE WAS IN PARK AND FOOT BRAKE WAS DEPRESSED. SEEMED LIKE THE SAFETY DEVICE THAT PREVENTS AN AUTOMATIC SHIFTING ARM FROM SLIPPING OUT OF PARK WITHOUT BRAKE DEPRESSED DID NOT RELEASE. VEHICLE WAS ON FLAT LEVEL GROUND, THE ONLY WAY TO CORRECT PROBLEM REQUIRED SHUTTING VEHICLE OFF AND THEN RESTARTING. ONCE THIS PROCESS WAS CONDUCTED THE SAFETY DEVICE OPERATED NORMALLY. IN THE THREE YEARS OF OWNERSHIP THIS HAS HAPPENED THREE TIMES AND EACH TIME MY RESOLUTION WORKED. *TR
I BOUGHT THIS BRAND NEW 2018 DODGE IN JANUARY OF 2019 AT THE TIME OF THE INCIDENT IT HAS FOUR THOUSAND MILES ON IT AND THE INCIDENT HAPPENED ON APRIL 30TH 2020. THE FRONT END BEGAN TO VIBRATE . I PULLED INTO A TIRE SHOP AND THEY ESTABLISH THAT THE FRONT LEFT STEER TIRE WAS CUPPING. IT IS A NEXEN TIRE THAT CAME ON THE BRAND NEW VEHICLE THAT ONLY HAD 4000 MILES ON IT. THE SPARE TIRE DID THE SAME THING IN ONLY 60 MILES, ALSO BRAND NEW TIRE THAT CAME WITH BRAND NEW TRUCK. I TOOK BOTH TIRES TO A CERTIFIED NEXT ENTIRE DEALERSHIP AND THEY TESTED THEM FOR ME AND CIRCLES ALL OF THE AREAS ON BOTH TIRES THAT WERE CUPPED CAUSING THE VEHICLE TO VIBRATE. DODGE DEALERSHIP AND THE TIRE WARRANTY PEOPLE ARE ARGUING AND I'M STUCK IN THE MIDDLE AND I WANT NEW STEER TIRES AND A NEW SPARE AND DODGE STILL TRYING TO FIGURE OUT HOW THEY'RE GOING TO HANDLE THIS. THE FACT OF THE MATTER IS FAULTY TIRES. NEXEN ROADIANS LT235/80R17, 4000 MILES ON A 2018 BRAND NEW DODGE 1TON DIESEL. *TR
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PART TO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT SCOTT ROBINSON CHRYSLER DODGE JEEP RAM LOCATED AT (20900 HAWTHORNE BLVD, TORRANCE, CA 90503) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
I PURCHASED A NEW 2018 RAM 3500 THAT HAD SAFETY RECALL V06/NHTSA 19V-021 WORK PERFORMED ON IT PRIOR TO ME PURCHASING THE TRUCK. I WAS NOT MADE AWARE OF THIS PRIOR TO MY PURCHASE AND I'M EXTREMELY CONCERNED ABOUT THE "FIX" THAT RAM HAS DONE. THE RECALL CALLS FOR THE WELDING OF STEERING COMPONENTS RATHER THAN THE REPLACEMENT OF THE DEFECTIVE PARTS. NOW THAT THE WELDING HAS BEEN DONE I HAVE BEEN TOLD I WILL NO LONGER BE ABLE TO HAVE THE FRONT TIRES ALIGNED WITHOUT CUTTING THE WELDS FIRST IN ORDER TO MAKE THE NECESSARY ADJUSTMENTS. THEN THE WELDING PROCEDURE WILL NEED TO BE PERFORMED AGAIN I GUESS. THE CURRENT SAFETY RECALL SHOULD BE UPDATED TO REQUIRE THE REPLACEMENT OF THE DEFECTIVE STEERING PARTS.
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (ENGINE AND ENGINE COOLING, EQUIPMENT) AND 20V036000 (POWER TRAIN). THE CONTACT CALLED THE (HAYES CHRYSLER DODGE JEEP RAM LAWRENCEVILLE DEALER, LOCATED AT,719 DULUTH HWY, LAWRENCEVILLE, GA 30046) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
WHEN HITTING BUMPS OR UNEVEN PAVEMENT AT SPEEDS ABOVE 50 MPH THE TRUCK WILL SOMETIMES START SHUDDERING AND VIBRATING VIOLENTLY ALMOST CAUSING TOTAL LOSS OF CONTROL. THE ONLY WAY TO STOP IT IS TO COME TO A COMPLETE STOP. IT DOES NOT DO IT ON ALL BUMPS OR ROUGH ROADS. IT SEEMS TO BE MORE FREQUENT WHEN HITTING A BUMP IN A CURVE OR HITTING A BUMP WITH FIRST ONE WHEEL THEN THE OPPOSITE WHEEL HITS ONE. IT DOES THIS LOADED OR UNLOADED AND HAS DONE IT WHILE PULLING A 16000 POUND FIFTH WHEEL RV. THE TRUCK ONLY HAS 16000 MILES ON IT AND HAS DONE IT ABOUT 10 TIMES SINCE IT WAS PURCHASED. I HAVE HAD IT IN THE SHOP AND WAS TOLD THEY COULD NOT FIND ANY PROBLEM. I HAVE IT BACK IN THE SHOP AT A DIFFERENT DEALERSHIP AND HAVE STARTED A TICKET WITH CHRYSLER. SO FAR THEY HAVE DONE NOTHING.
WELDED DRAGLINK RENDERING THE FRONT SUSPENSION NOT ABLE TO BE ALIGNED. THIS WAS THE APPROVED RECALL PROCESS FROM FCA. THIS IS NOT AN ACCEPTABLE RESPONSE TO THE ISSUE, JUST A BANDAID TO THE UNDERLYING ISSUE. THE RECALL WAS APPROVED BY FCA AND NHTSA. APPROVED REPAIRS WERE PERFORMED BY CHRYSLER DODGE JEEP RAM CRESTVIEW, CRESTVIEW, FL. 32536. REPAIR ORDER 381821-OPEN ON 04/26/2019.
SAFETY RECALL V06 / NHTSA 19V-021 DRAG LINK - JANUARY 25, 2019 THIS SO CALLED FIX IS ABHORRENT! IT CALLS FOR WELDING AN ADJUSTABLE PART OF THE STEERING LINKAGE RENDERING IT NON- ADJUSTABLE WHEN HAVING THE FRONT END ALIGNED IN THE FUTURE. NOT TO MENTION THE EFFECT OF WELDING, POTENTIALLY CAUSING A PROBLEM WITH THE INTEGRITY OF THE METAL. THE CORRECT FIX FOR THIS SAFETY ISSUE IS TO REPLACE THIS STEERING LINKAGE COMPONENT, THE ENTIRE DRAG LINK! NOT DO A "BACK YARD, SHADE TREE MECHANIC" WELD JOB ON THE STEERING LINKAGE OF ALL THINGS! I AM APPALLED THAT NHTSA APPROVED SUCH A THING. PLEASE REVISIT THIS ISSUE AND DO THE RIGHT THING. REQUIRE CHRYSLER (FCA US LLC) TO REPLACE THIS DEFECTIVE PART WITH THE PROPER PART. NOTE.... CHRYSLER IS NOT WELDING THE NUTS ON THE DRAG LINKS ON TRUCKS COMING OFF THE ASSEMBLY LINE! THEY ARE COMING OFF WITH PROPER, SAFE, ADJUSTABLE DRAG LINKS! SIGNED, OWNER OF A 2018 RAM 3500 WHICH I ORDERED AND PURCHASED NEW.
WE TOOK YOU VEHICLE TO THE DEALER PURSUANT TO RECALL NOTICE V06 TO HAVE THE DRAG LINK REPLACED. A TEMPORARY FIX WAS PERFORMED DUE TO THE PART NOT BEING AVAILABLE TO COMPLETE THE RECALL REQUIREMENTS. THE TEMPORARY FIX HAS CAUSED THE VEHICLE TO WEAR OUT THE RIGHT FRONT TIRE EVERY 2000 MILES DUE TO THE CAMBER BEING SEVERELY OUT OF ADJUSTMENT. THE DEALER REFERRED US TO CHRYSLER CARE AND CHRYSLER CARE REFERRED US TO YOUR OFFICE. WE NEED CHRYSLER TO COMPLETE THE SAFETY RECALL REPAIR TO OUR VEHICLE.
2018 RAM 3500. CONSUMER WRITES IN REGARDS TO STEERING ISSUE. *LD THE CONSUMER STATED THE DRAG LINK FAILED. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE CONSUMER ATTEMPTED TO RETURN THE VEHICLE AND BE REIMBURSED. *JS
NMHC CATALYST SENSOR, NOX AFTERTREATMENT SENSOR, AND PM FILTER SENSOR CAN TAKE OVER 1000 MILES TO RESET AFTER ROUTINE MAINTENANCE SUCH AS UNPLUGGING THE BATTERY. THIS CAN CAUSE THE VEHICLE TO FAIL OBDII BASED EMISSIONS TESTING. DEPENDING ON OWNERS DRIVING HABITS, THIS CAN RESULT IN LARGE FINES FROM MULTIPLE FAILED SMOG TESTS.
MY 2018 3500 RAM HAS BEEN AT SHELOR MOTOR MILES 3 WEEKS WITH NO REAL ANSWER ON WHAT'S GOING ON WITH IT! THEY STATED IT WAS THE TURBO THAT WAS DEFAULTED AND NOW IT'S THE COOLING AND C CONVERTER! THIS WAS A BRAND NEW TRUCK PAID IN FULL AT THE TIME OF PURCHASE WITH 16K MILES ON IT NOW THAT HAS QUIT! THIS IS A COMPANY VEHICLE, NOT PERSONAL AND YOU HUYS HAVE MADE ME LOSE THOUSANDS IN REVENUE AND WOULDN'T EVEN GIVE MY DRIVER A LONER CAR WHEN IT STOPPED. IVE EXHAUSTED EVER AVENUE I KNOW, I PERSONALLY CAME TO VIRGINIA, 9 HR AWAY FROM MY HOME JUST TO GET TOLD ANOTHER LIE. I WANT TO SPEAK WITH SOMEONE ASAP AND I WANT FURTHER ACTIONS TAKEN. *LN*JB
RIDING DOWN INTERSTATE 75 AND VEHICLE BEGAN SHIMMYING TO THE POINT OF HAD TO DRIVE BELOW 40 MPH. DROVE TO RAM DEALERSHIP IN LAKE CITY FL. WAS TOLD THE RIGHT FRONT TIRE WAS SEPARATING. MIND YOU, IT ONLY HAD 13,000 MILES ON IT. RAM DEALERSHIP SAID THEY WERE SEEING A LOT OF THIS WITH THESE NEXEN ROADIAN HTX TIRES. THEY SAID IF I HAD KEP DRIVEN MUCH FARTHER, IT COULD HAVE CAME APART AND CAUSED AN ACCIDENT.
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO M&L CHRYSLER DODGE JEEP RAM (406 PIEDMONT DR, LEXINGTON, NC 27295, (336) 295-1329) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE CONTACT MENTIONED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A WHEEL ALIGNMENT AND THE NUTS ON THE TRACK BAR WERE WELDED. THE CONTACT WAS CONCERNED AND STATED THAT THE RECALL REPAIR WAS NOT PERFORMED CORRECTLY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL TO WELD THE DRAG NUT LINK. THE CONTACT WAS CONCERNED THAT THE RECALL REMEDY WOULD CAUSE THE VEHICLE TO NOT HAVE AN ALIGNMENT PERFORMED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT NHTSA WAS IN CHARGE OF AGREEING TO THE REMEDY. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
WE PURCHASED A 2018 RAM 3500 DUALLY WITH NEXEN TIRES ON IT AT 13,000 MILES THE BELTS IN THE FRONT TIRES CAME APART AT THIS TIME AFTER DOING SOME CHECKING ON LINE THIS HAS BEEN GOING ON WITH THE NEXEN TIRES BEGINNING IN 2017 THERE ARE MANY REPORTS ABOUT THE NEXEN TIRES COMPLETELY COMING APART WHEN TOWING. WE CONTACTED RAM AND THEY JUST SENT US THE CONTACT INFORMATION FOR NEXEN TIRES. WE GUESS IT MUST TAKE SOME PEOPLE GETTING KILLED FROM THESE NEXEN TIRES BEFORE ANYONE CARES, THAT IS UNFORTUNATE A MAJOR SAFETY ISSUE LIKE THIS IS IGNORED BY RAM & NHTSA WE WERE DRIVING OUR RAM ON THE FREEWAY WHEN THE FRONT END STARTED TO WOBBLE ALMOST UNCONTROLLABLY UNTIL WE GOT UNDER 40 MPH IT STILL WOBBLED BUT WE COULD MAKE IT TO DISCOUNT TIRE TO PURCHASE NEW TIRES. WE HAVE THE OLD TIRES. IF WE WERE TOWING OUR 5TH WHEEL THIS MAY HAVE CAUSED A MAJOR ACCIDENT. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT NOTICED WHITE POWDER COMING FROM THE VENTS WHEN THE AIR CODITIONER WAS ACTIVATED. THE VEHICLE WAS TAKEN TO REAGLE DODGE (ROUTE 512 BANGOR, PA 18013, (610)-863-6900) WHERE IT WAS DIAGNOSED THAT THE EVAPORATOR COIL FAILED PREMATURELY AND CAUSED A CHALK LIKE DUST TO BLOW INSIDE THE VEHICLE. THE DEALER FURTHER STATED THAT THE DASHBOARD AND CENTER CONSULE NEEDED TO BE REMOVED IN ORDER TO REMOVE THE EVAPORATOR COIL THE MANUFACTURER WAS CONTACTED. THE CONTACT ALSO STATED THAT THE FAILURE WAS EXERIENCED IN THE 2014 AND 2015 MODELS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000.
RAM ISSUED A RECALL FOR IT'S STEERING LINKAGE THAT MAY COME APART. THE SOLUTION WAS TO WELD THE BOLTS SO THEY CAN NOT BE LOOSENED. THE FIX NOW FAILS TO ALLOW THE STEERING WHEEL TO BE PROPERLY CENTERED WHEN THE VEHICLE NEEDS AN ALIGNMENT AND THE WHEEL IS OUT OF CENTER. I WAS TOLD BY THE ALIGNMENT SHOP THAT THEY HAVE BEEN TOLD VIA A MEMO FROM CHRYSLER THAT THEY ARE NOT TO CUT THE WELDS AND TO REFER THE CUSTOMER BACK TO THE DEALERSHIP. THE DEALERSHIP REFUSED TO CORRECT THE PROBLEM BECAUSE ANOTHER TIRE STORE DID THE INITIAL WORK AND NOT THE DEALER. THE ALIGNMENT COMPANY IS LES SCHWAB IN RENO, NEVADA AND THE DEALERSHIP REFUSING TO DO THE WORK IS DOLAN RAM, 700 KIETZKE LANE, RENO, NEVADA
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING), BUT DID NOT RECEIVE A NOTICE. THE CONTACT TOOK THE VEHICLE TO TWO DIFFERENT DEALERS, INCLUDING FERMAN CHRYSLER JEEP DODGE RAM TAMPA (813-929-2400, LOCATED AT 24314 STATE ROAD 54, LUTZ, FL 33559). THE CONTACT WAS INFORMED THAT THERE WAS NO REMEDY OTHER THAN WELDING THE STEERING NUT SOLID. THE DEALER ALSO STATED THAT THE WARRANTY WOULD EXPIRE AFTER 36,000 MILES. THE CONTACT DID NOT WANT TO WELD THE STEERING NUT SOLID. THE CONTACT STATED THAT THE LOSS OF DIRECTIONAL STEERING CONTROL CAUSED THE OUTSIDE EDGE OF THE FRONT PASSENGER TIRE TO WEAR OUT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.
TL* THE CONTACT OWNED A 2018 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING 5 MPH WHILE ON A MOUNTAIN SIDE, WITHIN SECONDS THE VEHICLE TUMBLED DOWN OFF THE CLIFF INTO TREES WHICH STOPPED THE VEHICLE FROM GOING DOWN 8 FEET INTO A RIVER. THE CONTACT FELT THAT THERE WAS A FAILURE WITH THE STEERING WHEEL. THE DRIVER AND FRONT PASSENGER WERE ABLE TO EXIT THE VEHICLE WHEN THE VEHICLE CAME INTO A STOP. THE DRIVER SUSTAINED LACERATION ON THE LEFT ELBOW, BRUISES AND LEFT SHOULDER INJURIES AND THE FRONT PASSENGER SUSTAINED BRUISES. MEDICAL ATTENTION WAS NOT RECEIVED DUE TO COSTS. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT HE WAS UNAWARE IF ANY WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
TRANSMISSION HAS A WHINING SOUND WHEN SHIFTING THROUGH THE FIRST 3 GEARS, DEALER SAID IT WAS NORMAL
WHEN TRYING TO ACCELERATE, WHEN I HIT THE THROTTLE PEDAL THERE'S A DELAY OF AT LEAST 5-10 SEC BEFORE TRUCK RESPONDS AND STARTS ACCELERATING. VERY DANGEROUS WHEN SWITCHING LANES ON HIGHWAY. I'VE READ ONLINE THAT THERE IS A LOT OF OTHERS THAT HAVE THIS SAME ISSUE WITH VEHICLE LIKE MINE.
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). SOUTH SHORE CHRYSLER DODGE JEEP RAM (516-371-1500, LOCATED AT 550 BURNSIDE AVE, INWOOD, NY 11096) WAS CONTACTED AND INDICATED THAT THEY DID NOT SERVICE LARGE TRUCKS SUCH AS THE CONTACT'S MODEL AND DID NOT HAVE THE TOOLS TO SERVICE THE RECALL CAMPAIGN. STAR CHRYSLER JEEP DODGE RAM (718-479-6200, LOCATED AT 211-10 JAMAICA AVE, QUEENS VILLAGE, NY 11428) STATED THAT THEY WERE UNABLE TO PROVIDE THE TOOLS, PART, AND WELDING THAT MAY BE REQUIRED TO SERVICE THE RECALL. THE MANUFACTURER CONTACTED GARDEN CITY JEEP CHRYSLER DODGE RAM SRT (283 N FRANKLIN ST, HEMPSTEAD, NY 11550, 516-483-2700) AND WAS INFORMED THAT THE PART WOULD NOT BE PROVIDED UNTIL MID DECEMBER OF 2019. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF *TR
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR FLASHED AND REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO UNIVERSITY CHRYSLER DODGE JEEP RAM OF ROME (2500 NEW CALHOUN HWY NE, ROME, GA 30161, (706) 232-7793) AND JAMES O'NEAL CHRYSLER DODGE JEEP RAM (634 HIGHWAY 27 NORTH, BREMEN, GA 30110, (833) 767-0581) THREE TIMES EACH, BUT NEITHER COULD DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE OWNER INQUIRED ABOUT A BUYBACK OPTION SINCE THERE WAS NO REMEDY. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE JAMES O'NEAL DEALER FOR OVER THREE MONTHS. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
CALLED DEALER SOUTH SHORE CHRYSLER DODGE JEEP RAM 550 BURNSIDE AVE INWOOD, NY 11096-1237 516-371-1500 AFTER CALLING THEY SAID TO BRING IN VEHICLE. WHEN I GOT THERE I WAS TOLD THEY CAN NOT DO THIS RECALL AT THIS LOCATION. I TOLD THEM ON THE PHONE MY VIN NBR AND THE RECALL BUT THEY SAID THEY COULD NOT REPAIR IT. THEY RECOMMENDED DODGE DEALER IN WESTBURY NY. WHEN I CALLED THEM THEY SAID THE NEXT APPOINTMENT WAS IN AUGUST. I TOLD THEM THIS WAS A RECALL THAT INVOLVED THE STEERING, BUT THEY SAID AUGUST WAS NEXT APPOINTMENT. THEY GAVE ME PHONE NBR FOR DODGE WHO GOT IN TOUCH WITH STAR CHRYSLER JEEP DODGE FIAT 211-10 JAMAICA AVENUE QUEENS VILLAGE, NY 11428-1541 718-479-6200. I ASKED THEM TO MAKE SURE THIS DEALER COULD DO THE WORK AND WAS TOLD THAT THEY COULD. I DROPPED THE TRUCK OFF TUESDAY 5/28. JUST GOT A CALL FROM THE SERVICE DEPT AND THEY SAID THEY CAN NOT DO THIS REPAIR . THIS IS THE SECOND DEALER WHO WAS TOLD ABOUT THE RECALL AND SAID TO BRING IT IN, BUT COULD STILL NOT PERFORM THE REPAIR. THIS IS A SAFETRY ISSUE INVOLVING THE STEERING AND SHOULD BE FIXED ASAP.
THE BRAKES ARE VERY SOFT AND THE TRUCK LEANS ON THE DRIVERS SIDE. DRIVERS SIDE REAR SITS 1 INCH LOWER AND THE FRONT DRIVERS SIDE IS 1/2 LOWER THIS LEANING ISSUE CAUSES THE TRUCK TO HANDLE DIFFERENT WHEN TURNING RIGHT WHILE DRIVING.
TL* THE CONTACT OWNS A 2018 RAM 3500. WHILE DRIVING APPROXIMATELY 35 MPH AND TOWING A FIFTH WHEEL TRAILER, THE BRAKE PEDAL WAS DEPRESSED; HOWEVER, IT WAS DIFFICULT TO SLOW DOWN THE VEHICLE. THE VEHICLE WAS TAKEN TO SHIVELY MOTORS DODGE CHRYSLER JEEP RAM OF SHIPPENSBURG (LOCATED AT 608 W KING ST, SHIPPENSBURG, PA 17257, (717) 532-4136) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS INTENDED. THE CONTACT REQUESTED THAT THE MECHANIC PERFORM A VOLTAGE TEST ON THE INTEGRATED TRAILER BRAKE CONTROLLER. THE VOLTAGE READ 8.3 VOLTS INSTEAD OF 12.6 VOLTS, WHICH WAS NEEDED TO ACTIVATE THE INTEGRATED TRAILER BRAKE CONTROLLER. THE CONTACT STATED THAT AN AFTERMARKET INTEGRATED TRAILER BRAKE CONTROL WAS INSTALLED AND THE BRAKING SYSTEM PERFORMED AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 5,500.
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT HAD NOT EXPERIENCED ANY STEERING FAILURES UNTIL IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). KEFFER CHRYSLER JEEP DODGE RAM (8214 E INDEPENDENCE BLVD, CHARLOTTE, NC 28227, (704) 532-1050) INDICATED THAT THE INTERIM REPAIR WAS TO WELD TWO BOLTS ONTO THE STEERING LINKAGE UNTIL THE PART WAS AVAILABLE FROM THE MANUFACTURER. THE CONTACT WANTED THE DRAG LINK ASSEMBLY REPLACED. THE VEHICLE WAS NOT ABLE TO RECEIVE AN ALIGNMENT CORRECTLY AND THE DEALER CLEARED THE RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
I HAD RECALL VO6 COMPLETED BY A DEALER LAST WEEK. THE 2 JAM NUTS WERE WELDED TO THE ADJUSTMENT FOR THE DRAG LINK. I NOTICED THAT MY STEERING WHEEL WAS NOT CENTERED, AND LOOKED UNDER THE TRUCK AND FOUND THAT THE INSPECTION MARKS WERE ON THE BACK SIDE OF THE ASSEMBLY. I TOOK A WRENCH AND COULD STILL TURN THE ADJUSTER AND CENTERED MY STEERING WHEEL. I WAS UNDER THE IMPRESSION THAT THE JAM NUTS STOPPED THE ADJUSTER FROM TURNING, BUT IT DOESN'T ON MINE, SO I FAIL TO SEE HOW WELDING THE NUTS TO THE ADJUSTER DID ANY GOOD. NOW THE JAM NUTS AND ADJUSTER ARE ALL ONE ASSEMBLY AND THE WHOLE UNIT TURNS RATHER EASILY. THIS WELDING FIX DID NOTHING TO REMEDY THE PROBLEM WITH THE RECALL.
INTEGRATED BRAKE SYSTEM FOR TOWING TRAILERS (ITBS) DOES NOT WORK. SAFETY HAZARD AS THE TRUCK CAN NOT STOP THE 150000 POUND 29T ARCTIC FOX 5TH WHEEL. AFTER 4 ATTEMPTS DODGE GAVE UP AND SAID THE ITBS WORKS AS DESIGNED. THE 5TH WHEEL WAS CERTIFIED THAT THE BRAKES WORK WITH OTHER TOW VEHICLES. NOT WITH OUR RAM 3500 WHICH IS RATED TO TOW 22000 POUNDS WHICH IS A SAFETY HAZARD. WE ARE UNABLE TO STOP THE TRAILER IN AN EMERGENCY OR UNER NORMAL DRIVING CONDITIONS USING THE ITBS.
VEHICLE REAR END SHAKES VERY BADLY AT HIGHWAY SPEEDS. VEHICLE ALSO SHAKES AT LOW SPEEDS BUT NOT AS BADLY. DEALERSHIP REPLACED BOTH REAR OUTER TIRES, PROBLEM STILL EXISTS. VEHICLE PASSENGER SEAT SHAKES VERY BADLY AT HIGHWAY SPEEDS. AT LOWER SPEEDS THE VEHICLE PASSENGER SEAT SHAKES AND SQUEALS.
I HAVE RECEIVED NOTICE ABOUT RECALL V06/19V-021 AND HAVE CONCERNS ABOUT THE "FIX". WELDING OF THE STEERING COMPONENTS WILL REMOVE THE BUILT IN ADJUSTABLITY FOR A TIRE ALIGNMENT, AS WELL AS BEING IN VIOLATION OF 49 CFR 393.209 WHICH STATES THAT STEERING COMPONENTS CANNOT BE FIXED BY WELDING. THE V06/19V-021 RECALL NEEDS TO BE UPDATED TO PROVIDE A NEW COMPONENT THAT DOES NOT REQUIRE WELDING.
TL* THE CONTACT OWNS A 2018 RAM 3500. WHILE THE VEHICLE WAS IN PARK, IT AUTOMATICALLY SHIFTED INTO REVERSE AND COLLIDED WITH A FENCE. THE VEHICLE SUSTAINED REAR END DAMAGE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SUFFERED MINOR INJURES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 300. *DT *DT*JB *DT *DT *DT *DT*JB WE RAN THE TESTS AS REQUESTED. WITH THE FIRST 2 TESTS, THE SHIFT LEVER WOULD NOT MOVE FROM PARK WITHOUT HAVING YOUR FOOT ON THE BRAKE. THE 3RD TEST DETERMINED THERE IS NO INDICATOR CHIME OR MESSAGE IF YOU LEAVE THE VEHICLE WITH IT RUNNING WHETHER THE PARKING BRAKE IS ON OR NOT. WE ALSO TESTED TO SEE WHAT THE TRUCK WOULD DO IF WE PUT IT IN NEUTRAL IN THE POSITION HE HAD THE TRUCK AT THE TIME OF THE ACCIDENT, IT IMMEDIATELY WENT FORWARD. LASTLY WE TESTED FOR THE IN BETWEEN PARK AND REVERSE PROBABILITY. WE FOUND THERE IS DEFINITELY A POSITION BETWEEN P AND R WHERE THE SHIFT LEVER WILL GO INTO AND YOU ARE ABLE TO EXIT THE TRUCK. NO INDICATOR/WARNING GIVEN AT THIS POINT BUT THE P WAS FLASHING. WHILE SITTING IN THE TRUCK AND IT BEING IN THIS IN BETWEEN POSITION THE TRUCK DID NOT MOVE FORWARD OR BACK. SO IN THIS POSITION THE TRUCK ACTS AS IF IT'S IN PARK NOT NEUTRAL AS IT DOES NOT ROLL FORWARD. ALSO WHILE IN THIS IN BETWEEN POSITION YOU CAN DROP THE LEVER DOWN INTO REVERSE WITHOUT APPLYING THE BRAKE. AS YOU STATED, THERE IS NO WAY FO
EARLY ON (BEFORE I NOTICED A RECURRING PROBLEM), WHILE SHIFTING INTO REVERSE, THE REAR VIEW CAMERA DID NOT DISPLAY IN THE REAR VIEW MIRROR. AFTER SHIFTING TO FORWARD, THE REAR VIEW CAMERA DISPLAYED IN THE REAR VIEW MIRROR SHOWING WHAT WAS BEHIND ME DURING THE DRIVE. AFTER THAT, (OCCASIONALLY) WHILE SHIFTING INTO REVERSE, THE REAR VIEW CAMERA LOCATED IN THE REAR VIEW MIRROR DOES NOT DISPLAY. AFTER RESEARCHING BLOWN FUSES AND SUCH (BASIC TROUBLESHOOTING), I FOUND I HAVE TO TURN THE TRUCK IGNITION OFF AND THEN BACK ON TO GET THE DISPLAY TO WORK. AFTER RESEARCHING THE PROBLEM ONLINE AND FINDING A RECALL NUMBERED: NHTSA CAMPAIGN NUMBER 18V398000, I BELIEVE THE RECALL SHOULD BE ADJUSTED TO REFLECT (AT A MINIMUM OF DATE OF DATE OF MANUFACTURE OF MY VEHICLE) THE 2018 RAM 3500 AND ALL OTHER VEHICLES AFFECTED BY THIS RECALL.
CRUISE CONTROL FAILED TO DISCONNECT. UPON REPEATED ATTEMPTS TO DISENGAGE THE CRUISE CONTROL UNIT, THE SPEED INCREASED INCREMENTALLY WITH EACH ATTEMPT. HOLDING THE CANCEL BUTTON CAUSED THE UNIT TO APPEAR TO DISENGAGE, BUT RELEASING THE CANCEL BUTTON CAUSED THE UNIT TO REENGAGE AND ACCELERATE. NOW, UNIT IS INOPERATIVE.
DODGE RAM INTEGRATED BRAKE CONTROLLER FAULTY. TOWING 2015 29.5 T ARCTIC FOX 5TH WHEEL AND THE BRAKE SYSTEM WILL NOT STOP THE TRAILER. WHEN IDLE, WITHOUT USING TRUCK BRAKES, THE TRUCK AND TRAILER MOVE FORWARD, EVEN IF THE GAIN ON THE CONTROLLER IS MANUALLY SET TO 10. MANIPULATING THE GAIN MAKES NO DIFFERENCE. TRAILER BRAKES TESTED AND CERTIFIED BY DEALER AS OPERARATIONAL. DODGE DEALERSHIP IN FOLSOM IS TRYING TO RESOLVE, THE TRUCK PURCHASED NEW AND HAS 4000 MILES ON IT. ON TWO OCCASSIONS THEY HAVE NOT BE ABLE TO FIX. NEXT STEP TAKING 5TH WHEEN AND TRUCK TO DEALERSHIP TO DEMO PROBLEM. ON-LINE FORMS STATE THE ITBS FROM DODGE IS AN ISSUE AND THE BRAKE SYSTEM ONLY WORK WHEN GOING 35 MPH OR HIGHER (NEEDS CONFIRMATION FROM DODGE). IN EVENT OF AN EMERGENCY WE WOULD NOT BE ABLE TO STOP THAT TRAILER AND TRUCK AS EFFECIENTLY IF THE BRAKE SYSTEM WORKED PROPERLY. WILL KEEP YOU INFORMED.
DEATH WOBBLE WHILE DRIVING DOWN INTERSTATE GOING AROUND 50/60 MPH. I HIT A BUMP IN THE ROAD AS I WAS TRAVELING ONTO A BRIDGE AND TRUCK STARTED SHAKING 'DANGEROUSLY' OUT OF CONTROL. THE TRUCK DIDN'T STOP SHAKING UNTIL I SLOWED DOWN TO AROUND 30 MPH. IT WAS HARD TO HOLD TRUCK INTO HIGHWAY LANES AND I ALMOST HIT THE GUARD RAIL ON MY RIGHT. THE TRUCK SHOOK FOR AT LEAST 5 TO 10 SECONDS AND AFTER GETTING BACK CONTROL OF VEHICLE IT DID THE SAME THING SECONDS LATER. THIS IS VERY DANGEROUS COULD HAVE CAUSED ACCIDENT AND LOSS OF LIFE!
THE FUEL GAUGE DOES NOT READ THE CORRECT AMOUNT, THIS IS ALL THE TIME. THIS HAPPEN SO FAR TO TWO NEW 2018 VANS IN OUR FLEET.
FRONT STEERING ARM COUPLERS CAME LOOSE
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2018 Ram 3500 → · Every 3500 year → · How the figures are calculated →