Page 6 of 14 · complaints 251–300 of 698

2017 Ram 2500 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →

Service Brakes
Filed Jun 12, 2024TX

My ABS, traction control lights come on and off also loose the ability to use cruise control and electronic breaking system while pulling my trailers. This has been brought to the dealership and fixed once already and it only lasted long enough for the 1 year warranty to expire and it has started doing the same thing again. Also loose my trailer lights when this happens...

Service Brakes
Filed Jun 11, 2024MS

Abs light is on all the time traction control not working alarm is on the last time I ck at the dealer they had no parts

Service Brakes
Filed Jun 11, 2024CA

Anti-lock Brake System Hydraulic control unit - ABS Pump Motor Control-General Electrical Failure. C006A54 ABS no longer active, no 4x4 for snow travel, no cruise control. Failure occurred before 40,000 miles Failure is intermittent and affected by bumpy road conditions. These symptoms are consistent with the well known stuck motor brush issues. Ram does not sell a replacement motor, only the entire HCU

Service Brakes
Filed May 27, 2024IN

Abs and traction control randomly quit working.

Service Brakes
Filed May 27, 2024MO

Abs light comes on and disables the cruise controls. Says abs brake failure and I have researched this and found it is a common problem. 6 speed Transmission is turning on check engine light and says gear 5 and gear 6 has improper ratio. Shifts hard into gear5 and won't downshift for passing gear.

Service Brakes
Filed May 22, 2024SC

Getting code C0020-01 code being given randomly.

Service Brakes
Filed May 19, 2024TX

ABS module failure. Replaced and failed again at about 19 months. Replaced again and failed at about 20 months. Review of chat lines shows numerous owners complaining about same problem. I just can’t keep replacing the ABS module every 1 to 2 years.

Service Brakes
Filed May 14, 2024CA

The truck experience issues such as the loss of anti-lock braking, cruise control, and traction control. These missing features and systems significantly compromise the control and handling of the Ram trucks, particularly in adverse weather conditions like wet or snowy roads, where braking becomes more challenging. ABS service light / traction control light / no cruise control flash ON this has been an issue for almost a year truck has 68k now

Steering
Filed May 13, 202484,250 milesCA

The contact owns a 2017 Ram 2500. The contact stated that while an employee was driving at undisclosed speeds, there was a whining sound, and vibration coming from the brake pedal. The vehicle was towed to the dealer where it was diagnosed with drained power steering fluid and a hole in the power steering hose. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 84,250.

Power Train
Filed May 13, 2024135,800 milesTX

The contact owns a 2017 Ram 2500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the failure occurred intermittently. The vehicle was taken to the dealer where it was diagnosed with a failed turbocharger and that the turbocharger needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with a failed transmission and cooling lines, and it was determined that the transmission and the cooling lines needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 135,800.

Service Brakes
Filed May 9, 2024MO

C0020-01 code, ABS control pump and electrical failure. This is second time since purchasing this truck new in 2017 that this has occurred. Parts are now on national back order with Ram taking no responsibility on covering costs of replacemenf on an item that shouldn’t be failing multiple times in the life of a vehicle. This is an ongoing problem with MANY Ram owners.

Service Brakes, Air › Antilock › Abs Warning Light
Filed May 7, 2024113,000 milesSC

The contact owns a 2017 Ram 2500. The contact stated while driving 40–65 MPH, there was an abnormal chiming sound detected. The ABS warning light and service electronic braking system warning lights were illuminated and displayed. The contact called the local dealer, where an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 113,000.

Service Brakes
Filed May 6, 2024OH

ABS/ELECTRONIC BRAKING SYSTEM The service ABS/electric braking system /traction control lights and warning began to come on intermittently a couple months before taking it in for service. It was sporadic at first but eventually became more prevalent. This was unsafe as it would happen going on the highway at highway speeds pulling a trailer and the ABS would disable- as well as the cruise control and also the traction control. This could have caused a serious accident and put myself and family in danger. This was verified by the dealership- Junction Chrysler Dodge- the vehicle trouble code was C0020-01-ABSpump motor control General electrical failure. ABS/HCU were replaced.

Service Brakes
Filed May 6, 2024ME

Intermittent “service ABS system” light on dash resulting in loss of ABS, cruise control, park-sense, and 4x4. No amount of troubleshooting from a reputable diesel mechanic has been able to fix this. From what I have read online this is a very common issue and the truck likely needs an HCU/ABS module

Service Brakes
Filed May 5, 2024CA

ABS HCU braking system failure common problem on these trucks but no safety recall. All these trucks have the same problem but no recall.

Service Brakes
Filed May 5, 2024NC

For the second time, my truck is repeatedly having "Service electronic braking system" message appear and disappear constantly while driving. This is mixed with "Service ABS system" message that also repeatedly pops up with a audible ding. The warning lights for traction control and ABS repeatedly turn on and off as well. This happens over and over the entire time while driving. We were on a family trip with our 1 year old when this started again most recently. We had to turn back around, drive home and swap trucks and everything in them as we can not have potential brake failure with our 1 year old in the vehicle. The trucks has just over 51,000 miles and this is the second time this has happened. The first time the truck was under warranty, so it was "fixed" by the dealer. I am no longer under warranty. The part to replace is unavailable online, and from what I am reading may be on a national back order with the dealers (I left a message with my dealer who fixed this last time under warranty- have not received a return phone call yet) The last time this was fixed I was told it was the ABS HCU which was replaced. I have looked this up since and learned that this is a known/common issue for the 2017-2018 HD Rams.

Service Brakes
Filed May 4, 2024IL

2017 Ram 2500 the Antilock braking system failed resulting in erratic brake pedal at times difficult to stop. bought replacement parts online, had them installed, had same issue. then took it to the local dealer, they have had the truck for a week now, replaced all brakes, rotors, pads, master cylinder, still same issue, they think it's the ABS pump that I bought at the dealer two weeks ago. same with the module. now I am hearing possibly late June for good parts. I can't drive the truck in its current condition, I am spending $ 300.00 a week for a rental. this is unbelievable that they can't provide safe parts for the trucks. just plain nuts, please help

Unknown or Other
Filed May 2, 2024VT

ABS/Traction control unit disabled (light on). diagnosed by dealer in October of 2023 as ABS pump and module as bad. No part available from dealer (dealer only part and ETA of 3/24). Advised to park truck until part came in 6 months. Called Dodge customer care on 5/2 to ask for update. was told no part available and no ETA in the future. I am driving an unsafe vehicle due to faulty brake system dealer can't/won't fix.

Service Brakes
Filed Apr 30, 2024AK

ABS and traction control light came on intermittently at first, now they are constantly on. I have lost cruise control as a result.

Unknown or Other
Filed Apr 30, 2024AK

TPMS light came on and will not reset. As a result I have lost the ability to engage the 4x4 system. The front axle actuator is electrically controlled and will no longer engage.

Service Brakes
Filed Apr 28, 2024NC

Abs and traction control light flashing randomly and disabling cruise control while on.

Service Brakes
Filed Apr 25, 2024CA

ABS and HCU have gone bad and parts are not available. Please help. This should be recalled, these parts have gone bad in many of the 2017 and 2018 ram trucks.

Service Brakes
Filed Apr 17, 2024TN

Vehicle has less than 22000 miles. ABS controller replaced at 7000 miles then again at 14000 miles and is now needing to be replaced again.

Service Brakes
Filed Apr 17, 2024TN

We too our 2017 Dodge Ram 2500 to Lenoir City Chrysler Dodge on January 11, 2024 because the Antilock Brake System (ABS) and Traction Control warning lights were coming on. The truck was in the shop for about a week. We were told initially that the part (electronic control module) was on order. Then we were told that the part was under redevelopment and that they did not have a date for when the part would be available. We do not know if the truck is safe to drive or not so we have not been driving it. All we want is to purchase the part so we can use a truck the cost us $43,000.

Service Brakes
Filed Apr 14, 2024TX

Abs and tc light turn on ad off intermittently regardless of what mph driven. Constant audible warning sound. Dealer states known issues with abs system hydraulic contol unit with similar vehicles.

Service Brakes
Filed Apr 8, 2024PA

Abs traction control light on

Service Brakes
Filed Mar 30, 2024GA

The check electronic brake system light started coming on intermittently in October 2023. Dealer determined it was a faulty hydraulic control unit but it took three weeks to locate the part for a vehicle just over 24,000 MILES and based on other reports I consider myself lucky to have my truck repaired under four weeks. RAM was completely unapologetic and had me pay full price for the repair. I have no trust for the replaced part or RAM as a brand. Sold the truck, but I would not mind a refund for parts of questionable quality.

Structure › Body
Filed Mar 24, 2024AZ

Vehicle: 2017 RAM 2500 6.7L Cummins purchased new in March 2018 with 300 miles on it from Phoenix, Arizona RAM dealership. Incident Date: [XXX]: The frame broke on both sides just behind the crew cab while traveling on a road at 5 mph. No rust present, no truck bed load. RAM dealership in Kingman, Arizona states on [XXX], through a diagnostic examination of this vehicle on behalf of my insurance company and me, they do not know why the frame broke. USAA Insurance Claim: Filed on [XXX] and denied coverage on [XXX]. Safety issue: 15 minutes earlier I had been traveling on the highway at 70 mph. The insurance adjuster made a statement that if the frame had broken while I was on the highway traveling at 70 mph, I would have died. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Service Brakes
Filed Mar 22, 2024TN

Traction control and ABS lights flicker on dash cluster. Possible ABS module failure. Parts on back order, I believe this is a safety hazard that needs to be corrected by a recall. This is a known issue that has yet to be resolved since 2017. That's unacceptable.

Electrical System
Filed Mar 22, 2024TX

Service Antilock Brake System & Service Electronic Brake System on 2017 Ram 6.4 hemi

Service Brakes
Filed Mar 21, 2024TX

ABS lights illuminated, Electronic stability control. ABS module has been replaced but did not fix issues. 1050.00 spent so far. This is a hazardous safety condition when driving if brakes are applied harshly. There are hundreds of complaints about this issue on these model trucks. My truck has 52000 miles on it.

Electrical System
Filed Mar 21, 202452,000 milesMO

The contact owns a 2017 Ram 2500. The contact stated that the Service Electronic Braking System warning message had appeared on the instrument panel. As a result, both the remote electrical start and the cruise control features failed to operate as needed. The dealer acknowledged the failure but informed the contact that the part needed to repair the failure was unavailable. Once the part became available, the contact was given an estimate for the repair. The manufacturer was also notified of the failure and agreed to cover for part of the repair; however, once the part became available, the manufacturer no longer offered any financial assistance. The vehicle had yet to be repaired. The failure mileage was approximately 52,000.

Service Brakes
Filed Mar 18, 2024CA

I bought my truck brand new in 2017. Two weeks ago my truck started intermittently flashing a brake warning as well as an audible alert. The screen says “service electronic braking system”. Also, when this happens, it shuts off my cruise control. Worrying me as the braking system is CRITICAL for daily use.

Service Brakes
Filed Mar 15, 2024CA

Brakes

Service Brakes
Filed Mar 14, 2024TX

ABS service light continually comes on and service antilock brake system light comes on daily. This seems to be an ongoing problem with all 2017 ram 2500 trucks there should be a recall on this Since it’s been a problem for 5 to 6 years

Service Brakes
Filed Mar 14, 2024FL

Abs pump failure on a vehicle with 80k miles.

Service Brakes
Filed Mar 10, 2024IA

ABS brake system error ,brake module failure

Service Brakes
Filed Mar 8, 2024TX

A sensor in the ABS braking system went out. We attempted to get it fixed in September but were told the part was unavailable until February due to the fact that Ram was having to reengineer the part. We personally know 5 people who have had to replace this sensor. The service manager at the dealership told us that it was a very common problem. We have been driving for months with no ABS. Shouldn’t this safety issue be a recall? If the sensor had to be reengineered, Ram obviously knows it’s a problem.

Service Brakes
Filed Mar 8, 2024TX

CONTINUOUS ISSUES WITH ABS LIGHT AND TRACTION CONTROL LIGHT COMING ON, AND STEERING NOT TURNING LEFT AT TIMES.

Vehicle Speed Control
Filed Mar 4, 2024FL

The ABS hcu fails intermittently causing a loss of traction control, cruise control. this is the second time i will have to replace the this unit. i had to first replace it at the end of 2021 and it failed a second time in october 2023.

Service Brakes
Filed Mar 4, 2024KY

I own a 2017 Ram the electronic breaking system light kept coming on when I had about 34000 miles on it but I had it over the 3 year period for warranty. Paid dealership about $1200.00 to get it fixed. Again at about 45,000 miles it started it again. Checked with dealer said it would cost about $1400.00 to get corrected and they would have to wait for parts. I see a lot of others have had the same problem with that model. I feel as lot of others, this should be a recall item. Also cruise control want work when light is on. Ram is going to wait until someone has a wreck and a fatality before they do anything about this issue. Also there will be a class action suit against them and they will be plenty follow. Hope how soon Ram decides to honor this defective issue.

Service Brakes
Filed Feb 28, 2024NJ

ABS and traction control lights come on.

Service Brakes
Filed Feb 28, 2024OK

MULTIPLE repetitive ABS/HCU failures starting in 2022. Truck has for the most part been sitting since then due to unavailability of parts, reengineering of parts and now again lack of availability of parts. Should we have encountered an emergency braking situation we would could have experienced, increased stopping distance, loss of steering control and significantly reduced traction. This ABS/HCU also causes us to lose trailer brake controller and our truck is primarily for towing. Which is why ABS was mandated for all vehicles in 2011.

Service Brakes
Filed Feb 24, 2024CA

Intermittent service electronic brake system message/ABS system service required message on dashboard. Truck has less than 32,000 miles on it.

Service Brakes
Filed Feb 23, 2024VA

The ABS and Traction control lights began to flash and the alarm began to come on intermittently in 2021. I took the truck to the dealer for repairs because the ABS, Traction Control and Cruise Control were not working. The repair cost was $1,00.00 at my expense. The problem has recently returned and is going to need repaired at my expense again. The ABS system not working causes a safety concern with stopping the vehicle. This is a know issue with these vehicles as such I feel it should be the manufactures responsibility for repairs.

Service Brakes
Filed Feb 18, 2024CA

A Hydraulic Control Unit malfunction resulting in multiple warning lamps flashing on and off intermittently - including the ABS, the EBS, the Traction Control, and the Cruise Control.

Engine
Filed Feb 15, 2024OH

We bought our truck in August 2023. At the end of January 2024 a light came on saying we had 150 miles before the engine shut down to 5 mph. A week later we get a recall letter, and take it to a dealership, they fix the recall they said, but before we got home, the light came on again. They told us to drive it a few days and it might go off. It stayed on we took it back to dealership. The recall apparently says to reprogram the def system. That is not the problem. The dealership said they did their part. Carmax said they don’t cover anything. We did buy an extended warranty. They came in an inspector looked at the truck and approved to only replace the def injector, one nut and a sensor. The problem that we face is that when they go to replace the deaf injector it possibly is going to damage the STR or SCR pipe no one will cover that. So we are now facing four to $8000 for repairs to a truck we just bought. we’ve only had it four months. Someone should be liable. We are now without transportation, no way for my husband to get to work so we will probably end up losing his job and the truck and have to move all over a defective truck that was sold to us.

Service Brakes, Hydraulic
Filed Feb 14, 202462,000 milesOK

The contact owns a 2017 Ram 2500. The contact stated that while driving at approximately 40 MPH, the ABS inadvertently activated while making a turn. The ABS warning light was illuminated. The vehicle was taken to the dealer, where the ABS pump was replaced; however, the failure recurred. The vehicle was taken back to the dealer, who determined that the electronic module needed to be replaced, but the part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000.

Service Brakes
Filed Feb 12, 2024PA

ABS and traction control lights keep turning on and off. Service anti lock brake system message appears then disappears.

Service Brakes
Filed Feb 5, 2024AL

My truck has a failure of the ABS system to include the cruise control. This failure has resulted in the brakes locking during slick conditions and the vehicle to slide. I was not going fast so there was not crash. My truck is showing a code coc0020-10 (ABS pumpmotor control-general failure). This failure was repaired (replaced the HCU) by the dealership on 10/06/2020 and this temporarily fixed this issue. In 2022 this issue started again, and I contacted the dealership and was referred to Ram customer support. Ram customer support told me that the HCU was under engineering review and the review should be completed by Aug 2023. At last check there has been no new part number to replace the defective parts. I feel this issue should be fixed with a mandatory recall.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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