Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →
TL* THE CONTACT OWNS A 2013 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2013 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2013 DODGE RAM 2500. THE CONTACT STATED THAT DIESEL GASOLINE WAS SPILLED FROM THE VEHICLE ON A DAILY BASIS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL FUEL HEATER ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000.
UPON OPENING THE BACK DOOR OF THE TRUCK AFTER A HEAVY RAIN, WE NOTICED THE SEAT AND CARPET WERE WET. THE UNDER SEAT STORAGE COMPARTMENT HAD AN INCH OF WATER. WE ASSUMED THE DOOR HADN'T BEEN CLOSED COMPLETELY, UNTIL IT HAPPENED AGAIN WHEN NOBODY HAD OPENED THE DOOR. WE ASSUMED IT WAS A LEAK AROUND THE WINDOW OR DOOR SEALS AND MADE AN APPOINTMENT WITH THE DEALER. WHEN WE ARRIVED WE WERE TOLD IT WAS ACTUALLY A LEAK FROM THE REAR BRAKE CAB LIGHT AND "IT HAPPENS ALL THE TIME ON MANY MODELS. WE DON'T KNOW WHY RAM WON'T FIX IT. " *TR
P65 RECALL ON THIS VEHICLE - THE NOTICE INDICATES THAT PARTS ARE NOT AVAILABLE, BUT POTENTIAL ADVERSE AFFECTS INCLUDE FIRE. WE HAVE NOT BEEN DRIVING IT AS A RESULT, AND CHRYSLER IS UNABLE TO GIVE US A DATE FOR WHEN PARTS WILL BE AVAILABLE. WHILE THEY DID SAY THAT NO ADVERSE EVENTS OF ANY KIND HAVE OCCURRED THIS OBVIOUSLY DOES NOT SATISFY MY FAMILY. *TR
TL* THE CONTACT OWNS A 2013 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL-THE CONTACT OWNS A 2013 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING , FUEL SYSTEM, DIESEL) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR
WHILE DRIVING I NEEDED TO MERGE INTO ON COMING TRAFFIC. AS I ACCELERATED I SUDDENLY NEEDED TO LET OFF HE THROTTLE DUE TO CONDITIONS. WHEN THE THROTTLE WAS REAPPLIED I HAD A COMPLETELY DEAD GAS PEDAL THAT WAS NOT RESPONSIVE. THE TRUCK REMAINED UNRESPONSIVE FOR A SOLID 2-3 SECONDS, THEN IT SLOWLY STARTED TO ACCELERATE AGAIN. THE TRUCK NEVER QUIT RUNNING AND NO DASH LIGHTS INDICATED A PROBLEM DURING THIS INCIDENT. OVER THE LAST YEAR OF DRIVING THE TRUCK IT HAS DONE IT NUMEROUS TIMES AND PUT ME AND MY FAMILY IN DANGER. I AM ALSO ABLE TO REPLICATE THIS PROBLEM TIME & TIME AGAIN. I HAVE BEEN TOLD BY THE DEALER SHIP THAT ITS THE NATURE OF THE BEAST. THIS SEEMS TO BE A HUGE PROBLEM AND IS ALL OVER VARIOUS RAM FORUMS. *TR
WHILE DRIVING THE TRUCK THE MAIN DISPLAY SHUTS DOWN, ALL THE WARNING LIGHTS START FLICKERING, ENGINE STARTS TO SHUT DOWN, IF YOU TURN OF TRUCK COMPUTER WILL NOT LET IT START, STRANDED HAS DON'T THIS 5 TIMES NOW AND DEALER DOESN'T KNOW HOW TO FIX PROBLEM. VERY DANGEROUS I WAS HAULING BY 5-WHEEL FROM TRIP COULD HAVE BEEN AN MAJOR ACCIDENT, NO LIGHTS AT NIGHT SUDDENLY, NO CONTROL. *TR
HIT A DEER AND SIDE CURTAIN AIRBAGS DEPLOYED. AFTER INCIDENT OCCURRED SEATBELT WOULD NOT RELEASE, POLICE HAD ALSO ATTEMPTED TO RELEASE SEATBELT BUT HAD TO END UP CUTTING THE BELT TO GET MY HUSBAND OUT OF THE VEHICLE.
CALIBRATION ISSUE WITH DEF ON DEF TANK. CURRENTLY DRIVE VEHICLE SINCE NEW WITH A PROGRAMMER BY MY SIDE DUE TO VEHICLE BEING A PIECE OF [XXX]. CORPORATE GREED!!!! 30 YEARS IN AUTOMOTIVE AND NOW GOING TO TOYOTA HA!! [XXX] NEED TO GET YOUR [XXX] TOGETHER. 53,000 DOLLAR TRUCK IS A PIECE OF [XXX] AND YOU DUMB [XXX] CANT EVEN TELL THE CUSTOMERS THAT YOU SCREWED UP AND HAVE A FIX. TO [XXX] WITH AMERICAN MADE IRON. AND ALL THE [XXX] THAT SAY THEY STAND BEHIND THEIR PRODUCT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNS A 2013 DODGE RAM 2500. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED AND FUEL FUMES EMITTED INTO THE CABIN. THE FUMES WERE EXTREMELY STRONG WHILE IDLING AND IN COLD CLIMATES. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. UPDATED 02/02/15*LJ UPDATED 9/6/2017*CN
TL* THE CONTACT OWNS A 2013 DODGE RAM 2500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE AND THE TRANSMISSION BECAME STUCK IN FOURTH GEAR. THE CONTACT INDICATED THAT THE CHECK ENGINE LIGHT WOULD SOMETIMES ILLUMINATE WHEN THE FAILURE WOULD OCCUR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN REPLACED THE TRANSMISSION SOLENOID BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 19,000.
THERE APPEARS TO BE TWO POSSIBLY RELATED ISSUES WITH REGARD TO THE POWERTRAIN. THE FIRST ISSUE IS SOME SORT OF BACKLASH IN THE DRIVE TRAIN WHEN ACCELERATING TO 30-35 MPH AND THEN LETTING OFF THE GAS. THE SYSTEM SEEMS TO SHIFT GEARS BEFORE THE TORQUE CONVERTER UNLOCKS. THE SECOND ISSUE IS THAT WHEN ACCELERATING FROM A STOP THERE IS A SIGNIFICANT LAG IN RESPONSE BETWEEN THE ENGINE AND THE PEDAL BOTH IN ACCELERATING AND DECELERATING. THIS CAN CAUSE AN ISSUE WHEN PULLING OUT INTO TRAFFIC. BOTH OF THESE RELATE TO THE BCM AND THE ELECTRONIC THROTTLE CONTROL. MULTIPLE VISITS TO THE DEALERSHIP HAVE NOT SOLVED THIS ISSUE. *TR
TRUCK WANDERS. STEERING GEAR WAS REPLACED AND THE DEALER SAID IT WAS OK. IT WAS THE SAME. I RETURNED IT BUT NO PAPERWORK WAS WRITTEN. CHRYSLER REP DROVE IT AND SAID IT DROVE LIKE ALL OTHERS. I RETURNED THE FOLLOWING DAY TO DRIVE THE TRUCKS THAT WERE LIKE MINE BUT THEY WERE NOT AVAILABLE. I CAN TURN THE STEERING WHEEL 1/2 TURN WITHOUT THE TIRES MOVING IF I DO IT SLOWLY. I WAS FORCED TO MAKE A QUICK 3000 MILE TRIP AND IT WAS A WHITE KNUCKLE TRIP. THE TIRES ARE WEARING ON THE SIDE ALSO. IF I TURN THE WHEEL QUICKLY IT WILL RESPOND. IF I DRIFT ENOUGH TO MAKE A CORRECTION NOTHING HAPPENS UNTIL I RUN OUT OF ROOM AND HAVE TO QUICKLY TURN THE WHEEL. THEN I OVER STEER AND GO TOO FAR THE OTHER WAY. I AM TO MEET WITH A CHRYSLER TECH AND THE GUY FROM CHRYSLER THAT DROVE IT NEXT THURS. FRANKLY AFTER BEING TOLD IT IS THE WAY I DRIVE, I DON'T TRUST THEM AND I WILL NEVER TRUST THIS TRUCK. MY THOUGHTS ARE TO LET THEM SEE WHAT I SEE AND NOT LET THEM TOUCH IT IF YOU ARE INTERESTED IN MY COMPLAINT AND WISH TO SEE FOR YOURSELF. IF WE GET ICE ON THE ROADS LIKE WE WILL ANY DAY, NO ONE COULD KEEP THIS TRUCK UNDER CONTROL. IT IS VERY UNSAFE TO DRIVE. IN A DISCUSSION ON A RAM WEBSITE, I FOUND ANOTHER WHO HAS A LIKE PROBLEM AND HAS NEVER BEEN ABLE TO GET IT CORRECTED. HE IS THINKING ABOUT TRADING IT TO GET RID OF IT. THIS WILL JUST TRANSFER THE PROBLEM TO ANOTHER DRIVER. PLEASE GIVE ME SOME ADVISE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
WHEN I'M ACCELERATING AND HAVE TO GET OFF THE THROTTLE AND BACK ON QUICKLY THERE'S A SERIOUS PAUSE, I ALMOST GOT REAR ENDED BECAUSE I HAD NO THROTTLE RESPONSE FOR A FEW SECONDS. THIS HAPPENED TO ME SEVERAL TIMES SINCE MAY, IT IS VERY BAD WHEN PULLING MY RV. PLEASE ASK CHRYSLER TO LOOK INTO IT. THANKS *TR
DEAD PEDAL FROM COMPLETE STOP, DEAD PEDAL OFF AND ON THE THROTTLE. SAFETY HAZARD!! *TR
WHEN DRIVING THIS VEHICLE THERE IS A VERY STRONG SMELL OF DIESEL IN THE CAB AND COMING FROM THE VENTILATION SYSTEM WHEN STOPPING. THE FUMING IS VERY STRONG AND EXTREMELY WORRYING. I HAVE BEEN SICKENED DURING THESE FUMING EVENTS. THE SMELL IS NOT UNLIKE CHARCOAL LIGHTER FLUID VAPORIZING BUT NOT IGNITING. I BELIEVE THAT THESE FUMES ARE DELETERIOUS TO HEALTH AND POSE A SERIOUS DANGER TO PUBLIC SAFETY. THE COMMON UNQUALIFIED WISDOM IS THAT IT IS A 'REGENERATION PROCESS' TAKING PLACE, BUT IT DOES SEEM TO BE A DUMPING OF RAW FUEL AND THIS IS VAPORIZING INTO THE VENTILATION SYSTEM, THE ONLY THINGS THAT HELPS A LITTLE IS TO TURN OFF THE A/C OFF, AND SWITCH OF THE FRESH AIR, USE THE RECIRCULATING AIR SYSTEM, OPEN WINDOWS. THIS IS THE ONLY THING THAT CAN BE DONE WHEN YOU CANNOT STOP THE TRUCK AND GET OUT FOR FRESH AIR. MY RESEARCH FOUND MANY REPORTED CASES OF THIS. IT SEEMS TO BE A CONCERN AMONG MANY DODGE (CHRYSLER) RAM OWNERS. THE MANUFACTURER WILL NOT ADMIT THERE IS AN ISSUE AND THE DEALERS HOLD FAST THAT ITS NOT A PROBLEM AND IS 'NORMAL'. WHATEVER THIS IS, IT IS NOT 'NORMAL'. THE SUGGESTION OF JUST USING 'RECIRCULATED AIR' IS A NONSENSE. THIS MUST NOT BE ALLOWED TO GO ON, SOMEONE IS GOING TO GET SERIOUSLY INJURED, OR THEMSELVES AND SOMEONE ELSE KILLED FROM THIS GASSING ISSUE. THIS ISSUE SHOULD BE SUBJECT TO A REDESIGN AND A RECALL ON THESE AFFECTED TRUCKS. IRRESPECTIVE OF THE PROCESSES TAKING PLACE UNDER THE HOOD, HIGHER EGT'S, REGENERATION MODE ETC. THESE PROCESSES SHOULD NOT AFFE
WHILE DRIVING MY 2013 RAM 2500 CREW CAB 4X4 (VIN [XXX] ) I WAS ON AN ONRAMP HEADED ONTO THE HIGHWAY AND I TRIED TO ACCELERATE FROM ROUGHLY 10-15 MPH TO HIGHWAY SPEED BECAUSE OF THE SHORT ON RAMP AND HEAVY TRAFFIC. THE TRUCK REFUSED TO ACCELERATE AT EVEN A MODERATE SPEED WHILE THE ACCELERATOR WAS FULLY DEPRESSED. I ENDED UP HAVING TO PULL OVER TO THE SHOULDER BECAUSE I WAS NOT ABLE TO GAIN ANY SPEED DUE TO WHAT I BELIEVE WAS SOME KIND OF ELECTRONIC PROGRAM PREVENTING ACCELERATION. I TRIED TO RESEARCH ONLINE FOR SOME ISSUES OTHER PEOPLE MAY HAVE BEEN REPORTING AND FOUND PEOPLE REFERRING TO SOMETHING CALLED TORQUE MANAGEMENT BEING THERE PROBLEM. I WANT RAM TO FIX THIS ISSUE BECAUSE IT IS A TRUE SAFETY ISSUE WHICH PREVENT NECESSARY ACCELERATION IN REAL WORLD DRIVING SITUATIONS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
WHEN DRIVING AT ALL SPEEDS THE TRUCK WONDERS ALL OVER THE ROAD AS IF THE DRIVER WERE DRUNK. THE STEERING ASSY. HAS SO MUCH PLAY IN THE STEERING WHEEL THE DRIVER IS CONSTANTLY HAVING TO MOVE THE STEERING WHEEL BACK AND FORTH TO STAY IN THE CENTER OF THE LANE. THE REAL PROBLEM IS WHEN YOU ARE TOWING A TRAILER BY HITCH OR 5TH WHEEL, THE ADDED NORMAL SWAY OF THE TRAILER MULTIPLY'S THE UNSAFE FEEL AT THE STEERING WHEEL AND ON THE ROAD AS THE DRIVER IS HAVING TO WORK THE WHEEL IN TO KEEP THE TRUCK IN ITS OWN LANE. DODGE HAS REPLACED THE STEERING GEAR BOX ONCE AND THAT TOOK OUT MOST OF THE SPLAY BUT THE NEW BOX STILL HAS PLAY AND MAKES THE TRUCK UNSAFE TO DRIVE WITH A TRAILER. *TR
ON THE CUMMINS DIESEL 6.7 ENGINE, WHEN TRYING TO CHANGE LANES AND ACCELERATE THE TRUCK HAS A HUGE HESITATION, OR LAG, IN ACCELERATION. IT IS VERY DANGEROUS TO GO FROM THE SLOWER RIGHT HAND LANES AND MOVE OVER TO THE LEFT LANES. AFTER THE HESITATION IT ACCELERATES FINE. *TR
THE ELECTRONICALLY CONTROLLED THROTTLE PEDAL HAS A SEVERE DELAY WHEN HAVING TO SUDDENLY LET OFF AT SPEED THEN THE NEED TO RE-APPLY THROTTLE IN AN EMERGENCY SITUATION. THERE IS A DELAY IN UPWARDS OF 1 TO 2 SECONDS BEFORE THE TRUCK RESPONDS TO THROTTLE INPUT. THIS HAPPENS ON A REGULAR BASIS AND CAN BE VERY DANGEROUS WHEN PULLING INTO TRAFFIC OR MERGING ONTO A FREEWAY. I'VE BEEN CLOSE TO ACCIDENTS ON MULTIPLE OCCASIONS DUE TO THE LACK OF THROTTLE RESPONSE CAUSED BY THIS. *TR
DURING NORMAL DRIVING WHEN TURNING OR CHANGING LANES AND TRYING TO ACCELERATE RAPIDLY TO MERGE INTO MOVING TRAFFIC, THE TRUCK WILL STOP RESPONDING VIA ACCELERATOR COMPLETELY. THE TRACTION CONTROL IS ON, BUT NOT ACTIVE DURING THIS EFFECT. BASICALLY ANYTIME I ACCELERATE RAPIDLY FROM A STOP THE TRUCK DOES NOT RESPOND AND LEAVES ME DEAD IN THE WATER. *TR
BLUE TOOTH PHONE SYSTEM FAILED. RADIO WAS REPLACED. SIRIUS RADIO SIGNAL DROPS OUT, SHOWS :ACQUIRING SIGNAL:. WILL PLAY THEN DO IT AGAIN. DEALER, BRYANT CHRYSLER IS TRYING TO CONTACT CHRYSLER FOR A FIX. CHRYSLER ISN'T RESPONDING. *TR
WELL THE FIRST TIME I GOT DIESEL IT LEAKED ALL OVER THE GROUND SO I TOOK IT TO THE DEALER. THE DEALER INFORMED ME IT IS DOING WHAT IT WAS DESIGNED TO DO. IT NEED FUEL SO I FILLED IT UP AGAIN AND DROVE WERE I NEEDED TO GO I LOOKED AND DIESEL WAS LEAKING ALL OVER THE REAR SPRING, BRAKES AND WHEEL SO I WENT BACK TO DEALER THEY GAVE ME A FUEL CAP AS THE 2013 DID NOT HAVE A FUEL CAP. THIS DOES NOT FIX THE PROBLEM AS WHEN YOU FILL UP WITH FUEL IT PUTS 2 TO 5 CUPS OF FUEL ON THE GROUND! TO ME THIS IS SEVERAL HAZARDOUS / CONTAMINATION/ DANGERS IT IS A SMOG COMPLIANCE TRUCK BUT I THINK FUEL LEAKING ON GROUND IS A BAD HAZARD LET ALONE FUEL ON BRAKES WHEN HOT IT COULD CATCH FIRE OR GET YOUR BRAKES NOT TO WORK. *JS
LEFT HOUSE DRIVING EAST ON 8200S WHEN APPROX 5200 W I LOST STEERING AND VEERED TO THE RIGHT, HITTING A STREET LIGHT AND SKIDDING ALONG A CONCRETE FENCE. I STOPPED, EXITED VEHICLE AND TWO MEN THAT WITNESSED COME UP AND SAID YOUR STEERING ARM BROKE, AT THE TIME I WAS IN SHOCK AND ATTRIBUTED THEM SAYING ARM BEING BROKE WAS RESULT OF ACCIDENT BUT THAT WOULD EXPLAIN WHY LOST CONTROL OF VEHICLE, I ASSUME THEY ALSO CALLED POLICE AS I NEVER MADE THE CALL AND OFFICER SHOWED UP ON SCENE. THE NEXT DAY I MET WITH AUTO BODY SHOP AND THEY WAS AS IN SHOCK AS I AS HE LOOKED UNDER VEHICLE AND POINTED OUT THE BROKEN PART AND SAID THIS IS WHAT CAUSED YOU TO LOOSE STEERING. I AM THANKFUL WAS NOT ON FREEWAY DRIVING FASTER SPEED AND THAT I DIDN'T HAVE MY SMALL CHILD WITH ME, THANK GOD NO ONE WAS INJURED. *TR
I JUST PURCHASED THIS TRUCK LESS THAN 1 WEEK AGO; BRAND NEW. I WAS SLOWLY APPROACHING AN INTERSECTION (STOP SIGN) WITH VEHICLES IN FRONT OF ME; WAITING TO TURN. THE TRUCK SUDDENLY STARTED SURGING/LURCHING FORWARD FOR A PERIOD OF 5-10 SECONDS; NEARLY HITTING THE VEHICLE IN FRONT OF ME. I PLACED THE TRUCK INTO NEUTRAL AND APPLIED THE BRAKES SO AS NOT TO HIT ANOTHER CAR AND PREVENT AND ACCIDENT. THE "ELECTRONIC THROTTLE CONTROL" MESSAGE CAME UP ON MY DASH DURING THIS TIME PERIOD, BUT SOON (30 SECONDS) WENT AWAY. I AM CONCERNED THIS WILL HAPPEN AGAIN CAUSING AN ACCIDENT AND PLACE MYSELF AND OTHERS IN DANGER. I WILL BE VISITING A DEALERSHIP TO GET IT EVALUATED. AFTER AN INTERNET SEARCH, IT APPEARS THIS IS A FAIRLY COMMON PROBLEM; CHRYSLER NEEDS TO FIX THIS PROBLEM. *TR
A FEW DAYS AFTER PURCHASING THE TRUCK I NOTICED ONE OF THE CEILING COURTESY / MAP LIGHTS WAS NOT WORKING AND THE NEXT TIME IT CAME ON IT WOULD BE ON AT HALF POWER. IT EITHER DOESN'T COME ON OR COMES ON AT HALF POWER. I VISITED THE DEALERSHIP SEVERAL TIMES FOR THEM TO TRY AND LOCATE A NEW MAP LIGHT. THE DEALER AFTER SEVERAL TRIPS TOLD ME THEY COULDN'T FIND THE NEEDED PARTS AND DIDN'T KNOW WHAT ELSE TO TELL ME. I HAVE CONTACTED RAM CUSTOMER SERVICE NUMEROUS TIMES AS WELL AS THE BBB OVER THE PAST 6 MONTHS CONCERNING THIS PROBLEM. RAM CUSTOMER SERVICE STATES THERE ARE NO PARTS AVAILABLE TO REPAIR MY 2013 2500 RAM TRUCK WHICH COST $60,000 AND THEY DON'T KNOW WHEN ANY PARTS WILL BECOME AVAILABLE. ONE OF MY CONCERNS IS THIS LIGHT MUST HAVE A ELECTRICAL SHORT OF SOME SORT EITHER IN WIRING OR THE LIGHT ITSELF THEREFORE MAY BE A FIRE HAZARD. RAM APPEARS TO CARE LESS. *JS
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2013 Ram 2500 → · Every 2500 year → · How the figures are calculated →