Page 7 of 14 · complaints 301–350 of 685

2021 Ram 1500 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2021 record →

Power Train
Filed Jun 20, 2024CT

Truck shuddered and stalled in traffic on the highway. Was able to restart after a minute but it stalled and stopped again repeatedly leaving me vulnerable to a collision. This also occurred last summer on the interstate and the truck was towed to a dealer but they said they could not find anything wrong. Truck is currently at the dealer.

Electrical System
Filed Jun 18, 2024WA

Computer concern - caused the battery to be completely drained during the night, after a jumpstart the vehicle has multiple system errors. stability control, ABS , and both front and rear collision error. states need servicing. Unknown what caused battery drain and errors. Battery was checked no issues. Others have posted same issues with their 2021 Ram 1500 with e torque.

Engine
Filed Jun 16, 2024OH

2nd report Had Timing cover replaced for a second time. Only has 17500 miles. It has started to leak again after 35 miles and has to go in for repair again. total of around 50 days in shop for just this issue. It seems to be a VERY common Problem and Ram needs to be held accountable for this

Engine
Filed Jun 11, 2024NM

Driving down the road at 45 mph. The vehicle turned off and died. Could not start it after coasted to stop. E toque 5.7 1500 ram. At dealer now. It will take a week for them to look at it.

Power Train
Filed May 18, 2024OH

2nd Time it has been taken to the shop for Timing cover oil leak, Environmental hazard and Oil on my Garage floor caused me to Fall while taking out the Trash. This was after I cleaned the Garage Floor after the first Leak. I did some research online and see that this is a CONTINUIOS PROBLEM with many other EcoDiesel Trucks. My Truck is under 18000 miles and has been repaired once and is currently in the Shop as of Today 5-18-2024 been a week so far.

Fuel/Propulsion System
Filed May 17, 2024OH

I have tried at three dealerships to get this recall repaired over the last two years. Everyone tells me they cannot get the parts including a replacement fuel pump. Each dealer has stated that it needs to be replaced. I drive this vehicle everyday at apparently my own risk. The state of Ohio sent a letter requiring repair of this safety recall. Any assistance in this matter would be greatly appreciated. With an open safety recall I am unable to trade or sell the vehicle.

Fuel/Propulsion System
Filed May 17, 2024NV

We purchased a new 2021 Dodge Ram in November of 2021 from Desert 215 Superstore in Las Vegas, NV. Nine months later the truck stalled while driving. The dealership kept the truck while they repaired the fuel pump. They had our truck for seven months while they attempted to repair it. The dealership couldn't figure out how to repair the underlying cause of the faulty fuel pump--therefore they replaced the powertrain, transmission, and engine. Approximately, one year later on [XXX], 2024, the truck stalled while crossing a busy intersection--my husband had our two young sons in the car which could have resulted in a serious accident but thankfully did not. We received a recall notice again last night about the fuel pump along with two other notices. Therefore it was not repaired correctly the first time. I looked up the vehicle information online and there are several class action lawsuits due to the aforementioned as this imposes a serious safety and hazardous risk to our family along with other drivers that can potentially result in injury or death. The entire vehicle needs to be recalled for a manufacturer defect under the premise of product liability. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Electrical System
Filed May 9, 2024IL

All fuses were loose from daily driving. I noticed this because I had a 115v cargo outlet on, on my dash that was flickering. My truck doesn't have a cargo outlet. my radio wasn't working either. I went to check fuses and everyone has wiggled loose. This is unsafe do to if someone were to get into an accident the air bags could potentially not go off, or some cars now have electronic steering that could fail at any time. I'm sure there is a lot more that could happen considering cars are getting more and more electronic stuff for them. The problem has not been confirmed with anyone other than myself. I work for an autobody shop so I work with cars daily. No one has inspected this issue other than myself. I have seen many other people having this issue on forums like reddit, Ram truck forums. The fix was to unhook negative cable, Push down all fuses to reseat then hook negative cable back up its been running fine ever sense. Unfortunately I don't have photos of them all being loose because i was just worried about getting it fixed and didn't think about it at the time.

Structure › Body
Filed May 6, 2024WA

Leak in rear glass assembly caused RFH Module to fail. Vehicle locked in anti-theft mode needed to be towed to dealer. Dealer left it on lot 9 days then finally got around to replacing the RHF module. After $1800 repair was told I need to return asap to have rear glass assembly replaced. Another $2149 repair. Truck out of warranty 2-1/2 mos with 26,211 miles. Dealer serviced only on schedule since purchase

Electrical System
Filed May 1, 2024WI

When closing the drivers side window with the auto function the window will go up about a 1/4" then go back down 1/4" and stop. A number of times when open/closing the window with the auto window function it will also opens/closes the passenger window. Either way this presents a danger when driving because focus is taken off the road and the drivers focus is directed to the issue. Also possible harm to the passenger if they are unaware. Yes it is available for inspection. The service manger at Pischke Motors West Salem, Tom Curtis, has confirmed the issue in my truck and also a 2019, 2020, 2021 and 2023 RAM 1500 trucks. This information was sent onto Chrysler Corp in 2021. No one from the manufacturer has inspected my truck. There are no warning lamps or messages or symptoms when this happens. It first appeared upon purchase. Pischke Motors stated that I couldn't get my money back though. The truck has to be running for this to happen not just in ACC mode. I had originally purchased the 2020 RAM 1500 Big Horn truck, when this issued showed up right away and they couldn't fix it they put me into a 2021 Ram 1500 Laramie for additional money. I tested the windows out on the lot and they worked but then later that day it happened again. I have been very patient with the dealer but this is a big safety issue that has been going on for a long time and Chrysler knows about but won't fix. The speed of the vehicle does not matter. it can happen at a stand still or running down the int

Structure › Body
Filed Apr 29, 2024AZ

Passenger door panel fell off on the freeway. It was on with adhesive tape and 3 small clips. Bottom clip was still in the door, the other two pulled out when it blew off.

Electrical System
Filed Apr 26, 2024NC

I was driving down the road at/near the speed limit. The ignition cut off. In order to 'restart' the engine, the truck must be stopped and placed into park. I coasted to the side of the road and restarted and continued driving. The same thing happened a second time. I repeated the process and continued driving. After the third time, the truck would not restart and was stalled on the roadway at a stop light, unable to move. It was towed to a dealer. The ultimate cause was determined to be a water leak at the rear window and the third brake light. The module that controls the key fob/ignition is located directly beneath the rear window (behind the back seat). Water damaged the module and caused the erratic ignition system behavior.

Unknown or Other
Filed Apr 25, 2024VA

Heater core went out at 60,000 or even earlier. Antifreeze has been coming out of my vents for weeks. I have kids under 3. The part is back ordered at every dealership ive called.

Vehicle Speed Control
Filed Apr 16, 2024AR

The steering rod from the steering wheel came out of the knuckle under the dash lucky i was going about 30 miles and hour it could have been 2 people killed. i having to pay $1,200 to fix the problem but i think this is something that Dodge needs to help me on cause this could have been a lot worst. I have 68,000 miles on it. i missed a telephone pole by 6 inches.

Electrical System
Filed Apr 5, 2024PA

Rear window is leaking into truck came home from vacation and it rained while vehicle parked outside found both my key fob could not be detected and UCONNECT would not respond to commands thru phone. Vehicle totally inoperable could not start. Had towed to Shivley Motors where it currently sits. Found out that water leak could ruin the rf module and electrical componets behind rear seat to include not limited to airbag, carpet, interior. Car totally inoperable no lights signals all it does is alarm goes off. Went to dealer to lift rear seats and found my black carpet to be white with mold which is health hazard being i have allergies to certain mold so now my car is a health risk to myself and my child whom has a heart condition. Have contacted RAM CARES and got them involved but waiting as the dealer has not specified a date they will look at the vehicle. My vehicle just went over the 36K bumper to bumper with it having at time of tow 36,133 miles. I also started to notice over the winter months (DEC, JAN) moisture on the inside windows in the morning but never had the electrical issue til it rained on it while it sat. So this issue technically begun under my warranty just never took it in since had no issues other than the moisture inside car which i shrugged off.

Electrical System
Filed Apr 2, 2024FL

A recall, software flash for pcm was done on 03/12/2024. 6857 miles i now have 6919 miles. On 2 occasions my truck did not immediately start. Yesterday was the second time of weird starting. After it started i moved it on my lawn and it died. Now it will not start all it does is send the dash lights and electronics crazy. I have checked all items Ram problem solvers asked, all check out. I think this recall messed up the system. I am waiting for service advisor that was involved with recall to get back with me.

Engine
Filed Mar 27, 2024GA

On numerous occasions since January 2024, the truck would not start or unlock, shut down while driving, power steering would go out, start up by itself, produce warning messages with & without codes for no reason, and the start/stop button flicker. We would have to set off the car alarm to get it unlocked then would have to disconnect the battery to make it stop. Every time we took it to the dealership, the technicians could not get the problems to repeat, even when keeping it for 10+ days. Once we got it back, the problems would start again. After further research and talking with the dealership, others have had issues like ours after it has rained. Upon further inspection, we found a water leak at either the rear sliding window or the taillight at the window. There was water droplets and wet carpet under the backseat. The truck has to "dry out" before it will start and run properly. Dodge/Chrysler/Ram really needs to put a recall on this issue as it is happening to MULTIPLE trucks and has had lawsuits with it. This is a safety issue!!

Unknown or Other
Filed Mar 27, 2024MI

Exhaust manifolds on both sides cracked and need replacing. Started about a year ago from this date. Dealer informed my mechanic they are seeing about 1400 units replaced a month.

Service Brakes, Hydraulic
Filed Mar 26, 202450,000 milesAR

The contact owns a 2021 Ram 1500. The contact stated while stopped at an intersection with the brake pedal depressed, the vehicle suddenly began to roll. After which, the contact became aware that the brakes were not functioning properly. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the brake master cylinder. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V037000 (Service Brakes, Hydraulic) but the VIN was not included. The failure mileage was 50,000. The VIN was not available.

Fuel/Propulsion System
Filed Mar 24, 2024NY

My truck has 72k miles for the second time now it shuts down during highway driving with the sign in dashboard electronic throtle control, after first time I took it to dealer and they claimed it was repaired, this is putting my and my family's life in danger. Based on my research it appears a known and ongoing issue with Stelanis/Chrysler.

Air Bags
Filed Mar 14, 2024GA

My air bag alert keeps coming on at different times. And my drivers side seat belt doesn't always stay clicked.

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Mar 12, 202446,000 milesRI

The contact owns a 2021 Ram 1500. The contact stated while driving 35 MPH, the contact heard a loud sound emanating from the exhaust of the vehicle, prompting the contact to pull over to the shoulder of the roadway. After a visual inspection of underneath, the vehicle, the contact observed that the exhaust had detached. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the exhaust bolts. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 46,000.

Unknown or Other
Filed Mar 12, 2024TN

This has happened twice both on the interstate. Vehicle just turns off by itself. No codes are flashed up (unless they came up right as it happened and I didn't see them because I was too worried about getting hit). I called the Dodge dealership and scheduled an appointment. Went on 3/9/2024. They scanned the vehicle and did not see any codes. Was asked if I wanted to have a tech look at the vehicle. Was recommended not to because there was no codes and the likelihood of them finding anything was slim to none. They were also going to charge me for the diagnostic (to have the tech look at it) even if there was not an issue found. Service Rep (not the tech) told me she recommended that I try to take a video of it, if it happens again, so they could see what codes come up. This issue as well as the suggestion to try to video it is a huge safety risk. (happened 1/28/2024 the first time I thought it was because the vehicle sat for a week without being driven - figured it was water in the fuel until it happened again on 3/4/2024)

Engine
Filed Mar 10, 2024WA

Today I was driving on the freeway (Interstate 5) speed limit 70MPH in a rainstorm when my yellow check engine light came on and my truck began running roughly for about 3 minutes. The problem became worse and the engine finally shut off as I was approaching an off ramp. I was able to coast up the off ramp and pull off on the side of the road. I did see a message on my dash that read something like error with electronic throttle control and the check engine light remained on along with a red box with the electronic throttle control message. This is the first time this happened. Once stopped the truck would no longer start or run so I could reach a safer position. This was frightening to say the least. This is NOT an e torque Ram.

Fuel/Propulsion System
Filed Mar 8, 2024CO

Fuel tank valves have failed.

Latches/Locks/Linkages2 injured
Filed Mar 4, 20248,200 milesVA

The contact owns a 2021 Ram 1500. The contact stated that while driving at approximately 70 MPH, the front hood latch suddenly failed causing the front hood to erroneously open and make contact with the front windshield. During the incident, the glass windshield shattered causing shards of glass to enter the cabin of the vehicle. Both the front driver and front passenger sustained small lacerations from the shards of glass making contact. No medical treatment was required. The front windshield frame and the roof of the vehicle were also damaged. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 8,200.

Unknown or Other
Filed Feb 28, 2024CA

Once again this truck turned off on me as I was entering the freeway and this last incident occurred with my kids in tow so I called my financing company to come pick it up cause we almost got hit and it wasn’t gonna be good…but thankful the rig driver was able to move to the next lane and he pulled over and checked on us and gave us video. It sat at the dealership for the first year on and off for this issue and due to it never happening with them they disregarded the issues. Second year again truck in and out the dealership and still since it didn’t happen under their watch again disregard. I have multiple videos and statements but that didn’t make ram fca listen.

Fuel/Propulsion System
Filed Feb 25, 2024CA

We purchased this Ram Rebel on 03/26/ 2022 from El Cajon Ford. At the time, we checked and there were no recalls associated with it so we went ahead with the purchase. However, in Oct 2022, we were notified of a recall associated with the truck's fuel system. We promptly contacted the dealership who said the recall parts were on back order. Every few months for the next year we called to inquire about the status of the parts concerned for our safety in the vehicle. Each time we called, we were told there was nothing they could do because the parts were back ordered. On November 11, 2023 we were driving home from a friend's house and the truck stalled in the middle of a busy road (Scripps Poway Parkway) jeopardizing our safety and causing emotional distress. We were able to get the truck to the side of the road and wait for a tow truck. The truck was towed to Carl Berger Dodge/Jeep/Ram dealership (which is the one we use for our routine maintenance) where it sat for 9 days before they even looked at it. At the time, it was determined to be caused by the fuel system recall by Ram. After weeks of conflicting information, we finally were able to contact Ram Customer care and get a case manager who authorized 1 week of a truck rental. After that we were only authorized $40/day for a rental which gave us a small car. We have a travel trailer and boat we tow with the truck and also are still making payments on the truck and trailer ($1200/month). So far, we have had to cancel 5+ tri

Forward Collision Avoidance › Automatic Emergency Braking
Filed Feb 21, 2024MI

Multiple times now I have been stopped at lights/stop signs and when I start to drive again my truck automatically engages the parking brake on its own and I can’t move, the truck then shuts down. I have to pull the parking brake switch, while pushing the brake and turn the truck back on multiple times before I can get the truck to move again. I have almost been hit in traffic when this happens.

Air Bags
Filed Feb 20, 2024TX

Occupant Classification Module

Engine
Filed Feb 4, 2024MS

During cold rainy wether, water leaked in through rear sliding glass window and fried the BCM, which caused a complete shut down of all systems. I was not driving the vehicle at the time but if this had occurred while driving this could have ended in a catastrophic accident. In researching this issue, many ram vehicles have experienced this and/or similar issues including the vehicle stalling while in operation. When this issue occurred,, there were no warnings or prior indications. Additionally, water was found inside the passenger compartment. Also, the vehicle could not be manually placed in neutral so that it could be moved for towing. The tow service had to slide the vehicle onto tow trailer with sliders placed under the rear wheels. The was then vehicle towed to a FCA dealership.

Engine
Filed Jan 31, 2024TX

Truck would not start at first. Finally got it started to go home. All my Dash lights were all lit up but truck was running fine. 2 miles down the road my truck shuts off mid drive about 40-45 mph. Scared me to death. Was able to pull into a church parking lot before brake engaged automatically. Would not start again under any circumstances. But truck had power to lights etc.

Unknown or Other
Filed Jan 29, 2024PA

Two Bolts were broken between intermediate pipe and muffler flange. There are 2 more bolts that were not replaced and will probably break and need repair!!!

Fuel System, Gasoline
Filed Jan 29, 2024IA

The contact owns a 21021 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and informed the contact that parts distribution was limited; and that the dealer had a limit on the number of parts ordered every 14 days. The contact had not experienced a failure. Parts distribution disconnect.

Electrical System
Filed Jan 26, 2024GA

The software shut down all of the systems control. Nothing can be controlled. It locks the doors windows side boards panaramic sunroof speed denominator turns the heat on can’t turn it off.tailgate opens all of this happens around 15 minutes after it has been turned on. I complained about it several times before took it in they replaced the radio. It’s currently at the dealership to do a dainostic evaluation

Steering
Filed Jan 21, 2024MD

Two months after I bought the truck in late 2021 I noticed the steering wheel would jerk causing me to swerve, and then the power steering completely failed. I took the truck to the dealership, and the problem disappeared while I was there. The dealership couldn’t recreate the issue. Then it happened again. I took a video and took it to the dealer who replaced the steering assembly in February 2023. No issues until yesterday, January 20, 2024. The same thing happened again! Power steering completely failed! The car is now out of warranty, yet this is the third time the issue happened, even after the dealer replaced the part. This is not safe! I had my child with me when this happened yesterday, and we almost crashed into a parking garage column.

Electrical System
Filed Jan 16, 2024WA

Around 12/4/2023 I took my 2021 Ram ecodiesel in for a recall on the high pressure fuel pump (z96 recall). It was the first time this dealership had done one of these recalls. After 2 days of working on it , I got it back. 2 weeks later, 12/20/23 I auto started my truck with the factory auto starter. Once I got into the truck, and attempted to turn it on, it set off alarms, asked for anti theft code, and the dash lights were all on saying I had all sorts of issues. I called RAM and was told I needed to tow it to the nearest dealership, which I did on the same day 12/20/23. After almost a month at the dealership and no information, I drove my wife's car and went to talk to them. They told me they believe it is a bad fuse box and need to replace the entire fuse box (TIPM). My concern with talking to other mechanics is that they feel the recall work was not all done correctly and that the relay or some wiring was not put back correctly. Now I have been out a vehicle for over a month as I write this, my recall work has caused more issues that I will have to pay for. This needs to be fixed at the expense of RAM and need assurance that no other electrical issues will occur because of this recall work

Structure › Body
Filed Jan 6, 2024FL

High quantities of water leaking through the rear glass in amounts so great it even soaks the rear floor carpet in water after only a few minutes in the rain from running down the back wall of the cab. Water leaks down the inside of the back window directly onto and over the 48 Volt lithium ion battery pack, equipped in my ram Etorque model. this occurs even after small quantities of rain, after water testing it myself it is clear the water is going between the rear glass and the body and into the cabin. I have had this documented with the dealer twice, and called Ram corporate support multiple times, and receive the same answer, and even though I have a seven year 1,000,000 mile warranty, they refused to fix it stating it is not covered. however the exact same issue has created an extended warranty condition out to 10 years for ram 1500 models built between 2019 until September 30 of 2020. the build date of my vehicle is October 19 of 2020. 20 days later.. Corporate support refuses to believe this condition may have existed beyond their September 30, 2020 date. As it is well documented with the mass quantities of electric vehicle fires, created by lithium ion battery packs, I tried to file a safety complaint as well. The answer I received from Ram corporate was “the lithium ion battery pack beneath the rear window behind the rear seats is a sealed system, so it is OK if it gets wet” even though it is inside of the cab. The ram 1500s from my date range have known issues with

Fuel/Propulsion System
Filed Dec 30, 2023CA

My RAM truck stalled about 2 months ago. When towed it to the dealer they diagnosed a high pressure fuel pump failure which was due to an open recall. I had attempted to take care of the recall multiple times but I was told that the part was not available yet. Now that it caused a bigger issue with the truck, it has been over 2 months and the truck is just sitting on the dealer. It has been impossible to get a rental car while the truck is waiting for repair. This should not happen. The truck is 2 years old. It was obviously due to a faulty factory part. If I could get a loaner vehicle for the duration of the repair this situation would be more tolerable. Instead, countless phone calls and emails and still no loaner vehicle. I will never buy Chrysler again in my life and will discourage as many of my colleagues to do the same. It's embarrassing how Chrysler does not care about its customers. I'm also still making payments for a truck that continues to be at a dealer for over two months now without a near end in sight.

Electrical System
Filed Dec 29, 2023CA

Truck leaks water from rear windshield, water runs down to receiver module for the key FOBs and causes truck not to turn off. Leaks from headliner into safety eq on windshield causing GPS issues, visability as water runs down inside of windshield. RAM will not fix under warranty. truck is well withing 3yr /36K miles

Engine
Filed Dec 22, 2023TX

While driving (10-18mph), engine suddenly stalls (going from Run into ACC mode on the engine start/stop) and notifies me via dash warning that the vehicle must be put into park and continues to coast forward as if in neutral. I was able to pull over to the side of the road and turn the dial from drive into Park. After a few seconds, I press the engine start/stop button and the engine restarts and i turned the dial to Drive. This may be a problem with the eTorque.

Unknown or Other
Filed Dec 18, 2023NJ

MY 2021 RAM 1500 IS LEAKING WATER INTO THE CAB COMPARTMENT. EVERYTIME IT RAINS I GET A SOAKING WET FLOOR IN THE BACK OF THE TRUCK AND THE TRUCK FILLS UP WITH MOISTURE. IT IS VERY SMELLY AND I CAN SEE EXACTLY WHERE THE TRUCK IS LEAKING. I UNDERSTAND THERE IS A LAWSUIT GOING ON FOR THIS EXACT PROBLEM. WHAT ARE MY OPTIONS. DOES THIS FALL OUT UNDER THE LEMON LAW AS MY TRUCK IS ALMOST UNUSABLE NOW BECAUSE OF THE MILDEW SMELL THROUGHOUT THE TRUCK.

Steering
Filed Dec 18, 2023AZ

The turn signal self-cancelling feature does not function properly. Specifically, the left hand turn signal does not disengage. This has become a safety risk as I am unaware that it does not disengage on some occasions. The vehicle has not been inspected by a dealer/manufacturer.

Fuel System, Gasoline
Filed Dec 8, 2023WA

The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Engine
Filed Dec 6, 2023UT

Engine gaskets blow up just after the 60000 miles warranty..no warning light on dashboard... battery fails before the 2 year warranty...starter failed when engine replaced it...no warning light....rear sensors fail since i bought it..never fixed... with exception of the rear sensors... everything is paid on my wallet money... dealership doesn't want to fix it under warranty

Exterior Lighting
Filed Dec 6, 2023FL

Turn signal does not turn off after making a turn. It is on the left turn signal. You can make a turn but the light still stays on. After a while you get the notification on the dash that your turn signals on

Service BrakesCrash
Filed Dec 4, 2023NY

On October 18, 2023, my son was driving the RAM 1500 on the Southern State. While changing lanes to exit, he advised the the engine turned off; was not able to break and hit another vehicle. The vehicle was deemed a total loss and would like this to be investigated by Chrysler. This could have caused my son's death.

Fuel/Propulsion System
Filed Dec 4, 2023TX

I have a safety recall dated Oct 13, 2022 that is still not repaired. I have tried multiple dealers and the manufacturer and I still can not get an answer on if they are going to do the repair. I feel like they are hoping I will just go away and they will not have to make the repair.

Power Train
Filed Nov 30, 2023MA

On 11/23/23 my check engine light came on suddenly with the code P020E upon reviewing information online I determined there was a recall on my truck for the HPFP (Manufacturer Recall NumberZ96 NHTSA Recall Number22V-767). The following day the check engine light went away but I took the vehicle to a dealer in Florence South Carolina (Legacy Chrysler Jeep Dodge RAM) to have the vehicle inspected before driving. They refused to look at the vehicle and told me they wouldn't look if the light was not on. They told me to drive with the vehicle. I was traveling for the holidays and continued home. When approaching home (Plymouth, MA) the check engine light along with two errors to service the electronic stability control and to service the electronic throttle control came on. I immediately stopped driving and then took the vehicle to the local dealer when they opened on Monday 11/27 morning (Best Chrysler in Plymouth). They did not provide me with a loaner and have not provided me with updates since dropping the vehicle off and have not returned my phone calls. It is concerning that there was a recall and I was not notified of this when I took my vehicle in for service on 9/14/2023. I am not sure if the incident was related to this recall but regardless they have not resolved the issue or communicated with me and have not provided me with a loaner which I was told I was entitled to.

Fuel System, Gasoline
Filed Nov 22, 202330,515 milesUT

The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact stated that the check engine warning light was illuminated. The contact pulled off the highway and stopped the vehicle. The contact was out of his home state and had the vehicle towed to a local dealer. The dealer diagnosed the vehicle and determined that the high-pressure fuel pump had failed and that the fuel pumps was on a national backorder. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 30,515. Parts distribution disconnect.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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