2020 Ram 1500 complaints

The contact owns a 2020 Ram 1500. The contact stated that when the vehicle was started, on several occasions the contact observed an abnormal ticking sound coming from the front of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 80,000.

The contact owns a 2020 Ram 1500. The contact stated that the trim on the rear glass detached and failed to prevent water from entering inside the vehicle. The contact stated that there was water accumulating underneath the carpet, and there was mold on the carpet. There was no warning light illuminated. The contact stated that recently the third brake light failed and allowed water inside the vehicle. The vehicle was taken to a dealer, where it was determined that the plastic trim had detached. The contact related the failure to TSB: 23-074-23. The repair was pending. The manufacturer was notified of the failure. The failure mileage was approximately 61,000.

Drivers side visor broke at the support point and fell down obscuring drivers' vision while driving on the highway. Required holding visor up with one hand while pulling over. This situation has reoccurred several times while waiting for an appointment at the dealer. Broken plastic shaft is the cause. Upon inspection this is an under sized plastic shaft. Other sources report this is a common problem since 2019. It is a dangerous situation having your vision blocked while in traffic. Ram says it is an out of warranty, pay for the repair issue. Vehicle has 49500 miles. New visor looks like the old one.

Around 86,000 miles, a metallic like noise that one would associate with a worn bearing began within what i determine to be the E-torque MGU. Subtle at first, but you could tell something wasn't the same with the sounds you hear within the engine. Between then and my current 88,800 miles, the metallic sounds has gotten more aggressive, which is logical to assume that might happen if a bearing part is wearing down. Just today, 3/21/2025, an uncomfortable rattle sound and visible vibration of the MGU unit appeared suddenly, making me uncomfortable to drive the vehicle any further without immediate repair for fear of risking un-necessary damage to other critical engine componenets.

Smoke, burning smell entering cabin area while driving and using heater. Look up issue, found many people had the same problem involving heater core leaking/failing early.

MY STABILITY CONTROL WARNING IS CONSTANTLY GOING ON

Motor Generator Unit is making a whining noise, confirmed by the dealership that it's a bearing within the unit going bad. Per the dealer the MGU is on national indefinite backorder and from my research have been since at least January. If the MGU goes bad it shuts the vehicle down. Can be very dangerous if driving on a busy interstate or highway to suddenly lose power or possibly strand you on a road in bad weather. The backorder for this item seems to be a reoccuring issue.

Installed trailer brake assist. When we shut the truck off, the brake lights came on and stayed on. Assured by B&B trailer of St Augustine, Fl that it was an issue with the truck and not the part. Other issues have come up- dash lights also come on when turned off, backup camera, remote start, rear defrost, cig lighter plug, rear speakers, and A/C stopped working. Took it to Daytona Dodge on 1/29/25 where they diagnosed the ABS module had failed. They did a system reset and everything was ok until we had to disconnect the battery again- had to install a switch on the battery so lights staying on doesn’t kill the battery. Was told they’d let us know when a new part came in- mid February. Called Ram HQ on 2/17- case # [XXX] and that was no help. Referenced recall 85B and she said it was for a 2d row seating issue and said no ETA on new parts being made. My truck was mfg 2/2020 so how the software update recall doesn’t apply makes no sense. Would it have prevented this, who knows. Then called the dealer up and spoke to Stephen, a svc mgr, who recommended buying a used one ( he said aftermarket but I don’t think there is such a thing) and they would put it in. Got one from eBay and went on [XXX]. After I sat there all morning, I was told they couldn’t override the Vin that’s already on a used part. I have tried calling and emailing the service management team for follow up since then with no response. This is an abomination of customer care and needs attention. I’m hoping these p

The contact owns a 2020 Ram 1500. The contact stated while driving at approximately 60 MPH, the check engine warning light and power train warning lights illuminated. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal; however, the vehicle failed to respond as needed. The contact stated that the steering wheel was difficult to turn to the left or right, and while pulling off the roadway the vehicle stalled. The contact was unable to restart the vehicle. The contact stated that there were several unknown warning lights illuminated while attempting to restart the vehicle. The contact had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the E-Torque Alternator had failed and needed to be replaced; however, the part to repair the vehicle was on a national backorder. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 74,553.

While trying to fuel vehicle, it will not take fuel , fueling sprays gasoline out of the fueling tube ,

My 2020 Ram 1500 5.7L e-Torque started making a noise. I then received a "Battery" indicator Light, then received an "Engine" indicator light. I was losing voltage on my battery. The truck is now at the Dealership. The alternator has failed (87k miles). No one has the part. It's been on back order since November 2024. Online research indicates that over 3000 are on back order. I can't even place an order with Mopar (Genuine Ram Parts Supplier). I'm also told that the repair will be $2300 - seems like a lot for an alternator that you can't get that can be replace in about an hour.

The contact owns a 2020 Ram 1500. The contact stated while driving with the cruise control feature enabled at 70 MPH, the contact noticed a loud banging sound. The contact noticed in the rearview mirror that large parts were flying from underneath the rear of the vehicle. The contact drove the vehicle to the shoulder of the road. The contact stated that the vehicle independently rolled backward. The contact activated the parking brake to stop the vehicle. The vehicle was towed to the dealer where it was diagnosed with a failed drive shaft and damaged rear end. The contact was informed that the driveshaft and the rear of the vehicle needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 62,400.

I WAS DRIVING AND STARTED HEARING A NOISE, COME TO FIND OUT IT IS THE MGU. I HAVE HEARD THIS IS A RAISING PROBLEM FOR A LOT OF PEOPLE WITH THIS VEHICLE.

ETorque alternator failure. Driving down the freeway going 70MPH my truck went into complete shut down mode. Luckily I was in the right lane near an exit and was able to get out of a potential bad accident by breaking down on the freeway. Was told by the dealership and Mopar that this was not covered by any extended warranty and that this would be a $2000 fix with an unknown lead time as the part is on global backorder. I have been without a vehicle Since December 27th. was told 5000 of these parts were released on 2/17 but I would not be getting one of those. Still no line of sight to getting this part to fix my truck. Clearly based on this information and other posts this is a major issue with the ETorque Rams and a recall should be put in place and Mopar and Stellantis need to pay for this and fulfill these backorders ASAP. Being without a vehicle going on 2.5 months with no fix in sight is unacceptable.

I purchased a new Dodge Ram 1550 Big Horn in July of 2020. To date I have only 21,000 miles on this vehicle. In January of 2023, at the 12,555 mile mark, they had to install a new fuel delivery line and fuel tank because I was unable to fill the tank. This was due to the rollover valve molded into the top of the tank malfunctioning and sticking. 25 months and 9,000 more miles later, I am once again battling this same issue. Dodge states there is no recall on this item, yet there are thousands of online posts with people screaming "why is there no recall". This is costing us as consumers thousands of dollars in unrealistic repairs. I'm unsure if this is the correct venue to vent this, but can anyone help?

The contact owns a 2020 Ram 1500. The contact stated that while driving at approximately 5 MPH, the brake pedal was depressed, the "Depress the Brake pedal" warning light illuminated and the message "Brake Inactive" was displayed. The contact towed the vehicle to a local dealer, where it was diagnosed and determined that the ABS module had failed and needed to be replaced. An unknown brake part was replaced, and brake fluid was added. The contact stated that the failure persisted. The contact was informed that the ABS module was not available, and it was unknown when the part would be available. The manufacturer had been informed of the failure. The failure mileage was approximately 132,000.

The contact owns a 2020 Ram 1500. The contact stated that after driving 35-45 MPH, the contact approached a stop sign, and the vehicle stalled. The vehicle failed to restart after pushing the Push-to-Start button. The traction control warning light was illuminated. Additionally, the key fob not recognized message was displayed. The vehicle was towed to an independent mechanic, who determined that the failure was due to the relay module and PCM and referred the contact to the local dealer. The vehicle was towed to the local dealer, where it was diagnosed and determined that the PCM needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, opened a case, but no additional assistance was provided. The failure mileage was approximately 80,000.

The E to alternator quit rear bearing bad was told that the part was on backorder. It’ll be 68 months for part to come in. We need to have a better description on what bearings they use for the alternator.

The contact owns a 2020 Ram 1500. The contact stated while driving on the highway at 15 MPH, the vehicle experienced a loss of automotive power and the transmission unexpectedly downshifted from 4th to 1st gear. The contact stated that the "Shift to Park, and then Start" message was displayed. No warning lights were illuminated. The contact stated that the vehicle shut off and coasted to a stop. The contact parked the vehicle on the side of the highway to restart the vehicle and continued driving. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 140,000.

Vehicle has stalled twice while approaching stop signs, given me a “service start/stop system” light and makes a loud whining noise. These symptoms are caused by a faulty eTorque generator. The generator is on back order for nearly 5000 other customers experiencing issues with the eTorque system. It is extremely unreliable and will cause accidents if the generator breaks and stalls the truck while in motion. A recall should be issued ASAP and Stellantis should be pressured to fulfill the back orders for those experiencing faulty generators.

Every winter, since 2020 when I fill my gas tank with gas, the nozzle stops every time I squeeze the gas pump at the gas station. My tank will only take a couple gallons before the nozzle stops. I spend upwards of an hour at the gas station to just fill up my tank half way. Stellantis makes faulty gas tanks and has been for years. This faulty gas tanks forces customers to take their car into the shop and "forces" customers to purchase new gas tanks and fuel pumps. The gas tanks are faulty, they can cause harm due to faulty vent release. Multiple lawsuits have been filed in the past due to this issue, but Stellantis refused to recall and/or reimburse customers for this.

Leaking back glass, Soaked carpet, and a musty odor.

MGU bearing failing, and no stock available, they suspect it may be months before the part is available

The contact owns a 2020 Ram 1500. The contact stated while operating the vehicle, the front driver’s side seat belt did not properly retract to secure the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 48,000.

The contact owns a 2020 Ram 1500. The contact stated while the vehicle was parked, the contact noticed a burning odor around the exterior of the vehicle. The contact performed an inspection and determined that the burning odor was coming from underneath the vehicle. The vehicle was started, and an error message was displayed, instructing the contact to take the vehicle to the dealer within the next 200 miles. The vehicle was taken to the dealer where it was diagnosed with a fractured diesel exhaust fluid (DEF) system. The contact was informed that the DEF system needed to be replaced. The vehicle was not repaired and remained at the dealer for further additional diagnostic tests. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.

My MGU (special name for alternator on Ram E-Torque) went bad. Starts out as grinding noise (no check engine light yet) then shortly after - total failure. Mine has total MGU failure with check engine light on and voltage warning lights to. I have a an appointment on Feb 12 2025 to replace it. They said it’s going to take about 45-90 days for a replacement part. When failure of this part happens the bearings go first, with a possibility of fire risk, in my opinion. Metal grinding on metal creates friction then fire-in my opinion. I researched and talked to some parts managers at ram dealerships. The MGU is a joke. Everyone of them will fail prematurely. Look into this please. There are 5000 MGU units supposedly being produced and shipped out across the country. Those are being shipped out very slowly when available. Nothing fast about these replacements. And lastly, apparently Ram has decided to not make the etorque available on the V8 engines anymore. Only the V6 engines have them.

When slowing down for a stop the transmission will shift into neutral and a warning will pop up on display “shift to park then desired gear” this is happing on my 2020 ram and my sons 2019 ram but the dealer says there is no fix. I checked online and it looks like it’s happening a lot.

This vehicle will not take gas at the pump. It shuts off after less than 1/2 galllon, even near empty. It will also backsplash at the pump.

The DPF got so hot in a matter of a few miles (8 minutes driving) it blew a hole in it, and melted all the wiring under the truck, caused the engine to stop, automatically locking all the doors (thank God my child and husband had stopped and were out) before this happened.

I already sent one, and forgot the pictures, pictures included this time

While refueling the gas pump kept shutting off. The dealership replaced the filler neck and the fuel tank almost a year ago and now the issue came back and they are stating it is now the Evaporator Canister.

ABS module/hcu failure Jan 13, 2025. No indication of problem prior to failure. When failure occurred, vehicle was traveling around curve in road at 50 mph when all warning lights on dash lit, loss of power steering, engine shutdown, loss of power brakes. Vehicle had to be towed home then to dealer (Davis Moore Ram Wichita Ks). Dealer diagnosed as ABS module with possible HCU failure. Told by dealer no parts available for repair, I confirmed with on-line search with other dealers. ABS Module Part # 68728132AA is not being made available to any dealers (backordered) for the repair. FCA is calling it under review, has been years for many people who still have no fix. Dealer had me prepay for part.

Door Latch malfunctioning in cold weather. Will not open or stay shut until warmed up. Safety issue as door will not close and vehicle is not able to be driven.

As with previous recall issued 66A for 1500 trucks from 2014-2019, my vehicle is with the dealer for the same known issue for the 2020 model 3.0 ecodiesel for repair of the tone wheel and crankshaft sensor failure. Tone wheel and crankshaft sensor failed while on highway presenting same know safety risk as previous truck models.

The contact owns a 2020 Ram 1500 Laramie. The contact stated that the alternator was making an abnormal whining noise. The noise had increased and become louder over time. The alternator was making an abnormal grinding sound. While his wife was driving at approximately 40 MPH, the vehicle lost voltage, stopped, and shut down. The flashers became inoperable. The essential power mode message was displayed. The check engine light was illuminated. The contact had replaced the battery three months prior. The vehicle was taken to the local dealer, where an unknown diagnosis was provided. The vehicle was not repaired due to the part being backordered. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 80,000.

Vehicle had a temporary shutoff when doing a rolling stop. The vehicle temporarily lost power when decelerating to the stop sign at 5-10 MPH, then starting again as I began to accelerate. Can not replicate problem again.

I noticed an oil leak under the truck a few weeks after getting the oil changed at the dealership. I took it back and had them investigate. They advised me I needed to replace the oil filter housing assembly, to the tune of $1,000. As I did research i found d this this is a widespread common problem and is known. Faulty design of a plastic part. For this to be such a common issue and poor design (that could cause catastrophic engone failure resulting in accidents or fires) and not to be recalled and or covered is insane. It's such a known issue that aftermarket parts makers have made a version that is all aluminum to prevent the issue. RAM should be paying for the repair, not me.

As I was backing out of my drive way my power steering stopped working and has been hard to turn the wheel. I moved the steering wheel up and down and it started working again, and then the next day it went back to no longer working.

The vehicle exhaust gasket fails at 50,000 miles on the 2020 Ram pickup causing carbon monoxide to enter the cab when idling. This is very common on this particular truck. Ram has yet to issue a recall.

My screen is delaminating on a 4 year old vehicle. This should not be happening and was told by my local Dodge dealership that it is not covered under a warranty, nor my extended warranty or a recall. This is poor manufacturing. My vehicle does not sit in direct sunlight.

The contact owns a 2020 Ram 1500. The contact stated while driving 10 MPH and approaching a stop, the left turn signal failed to function as needed. There was no warning light illuminated. The contact stated that the vehicle made a loud sound as if the ABS had been activated. The contact stated that while attempting to use the turn signal to the left, the right turn signal was erroneously activated. The vehicle was not taken to be diagnosed. The local dealer was contacted; however, the vehicle was not repaired because the vehicle was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

When its cold (below 30 degrees) the back 2 doors when opened will not re-close. I have taken the vehicle to Dodge and they haven't fixed the issue as the can't "replicate" the problem. I have multiple videos of this happening Today, I had to strap the back doors together to make it work on time And, when I research this on RAM forums... tons of other people having this same issue I have a video... but cant post to this message

Complete engine failure driving on hiway in 65mpr traffic.. it was a sudden total stop no power no control. after 30 sec. or so i pushed restart button stepped on gas, no error code was shown but restarted. we were almost rearended as busy traffic going that speed. this has happened twice before. after taken to a chrysler dealership on DEC.30 ,2024 and a diagnostic run they could find no issue so we were given no answer. they could not offer any other advice. this situation could be a lethal issue. we could have been in a horrible accident. we would appreciate anything you could do for us. we are affraid to drive this and only 50thousand miles on this truck,which we bought new. We are not mechanics and only can think this is a electrical failure.Please help us. we think another vehickle should be given us. This is a 2020 ECO diesel 30L engine 1500 Dodge Ram 4X4

Refueling vehicle has become a hazard due to repeated overflow out of fueling stem of vehicle. When inserting gasoline fuel nozzle from gas station pump and squeezing gas fuel nozzle handle the gasoline does not enter tank but rather spurts out around the fuel nozzle spilling down the side of the vehicle and onto the ground and onto the shoes and clothing of the person fueling the vehicle. Refueling the vehicle puts the refueler and occupants and others in the area at risk of contamination by the flammable fuel and environmental contamination. Repeated attempts to "feather" the flow from the nozzle have failed to alleviate this problem. Repeated attempts to use different fuel pumps and other gas station pumps have failed as well. There is no indication of a problem on the dashboard indicator lamps nor messages. No inspection by dealer has occurred by dealer as of yet.

I was parked with my daughter in the truck and we heard a loud boom sounded like a gun shot. Then I looked my back window was shattered and the frame of the back window was cracked. I have researched this and found others who have had the same issue. Ram will not take care of it. My Mopar maximum coverage will not cover it. This very scary my daughter was in the back seat and glass went everywhere. I am a single father battling cancer and I do not know what to do.

I have a 2020 Ram 1500 pickup, and the rear window leaks on both side of the glass and runs down to the carpet and it is starting to smell really moldy. I took it into the ram dealership on 11-4-24, and they said they have had several complaints on this and said I could pay to have it replaced or they could put silicone around the glass to see if it stops the leak. I wasn't happy with this but I told them to go ahead and reseal it and they did. About a week later it was leaking again. I called Ram Cares both times and they told me that they have lots of complaints about this same issue as I'm having as well. Matter as fact my son also has a 2020 ram 1500 that leaks and my next door neighbor has a 2021 ram 1500 that is also is leaking. I took it back in 12-17-24 and they told me they were told by Ram to reseal it again. Again I'm not happy about this. I am hoping someone will make them fix this issue. I paid a lot on money for this truck to not be able to drive it in the rain or get sick in the process of the mold. If you do a google search, back in 2016 there was several complaints and they failed to address the issue since then. The Ram service lady said they changed it in the 2023 model, but not going to fix the older models because it would cost to much. They are trying to reseal it as putting a band aid over it and if they do stop the leak now someday down the road it will leak again from the sealant decaying and then they won't do nothing. Something needs to be done plea

Started vehicle in parking lot. Monitor did not come on, Put vehicle in reverse and still nothing, no image being displayed on console. After backing up and then selecting forward motion the display came on, but not until about 3 minutes of forward motion.

The contact owns a 2020 Ram 1500. The contact that the vehicle was taken to the dealer due to an electrical failure. The contact stated that the 12-Volt battery had been replaced three times, and the taillight bulbs and front headlight low beam bulbs were replaced several times. The contact stated that when the vehicle was diagnosed by the dealer for the electrical failure, the contact was informed that the front differential seal had failed and was allowing water to leak into the differential, causing the differential to rust. The vehicle was not yet repaired. The manufacturer was informed of the failure. The failure mileage was approximately 107,000.

Brake warning lamp is on for low fluid but fluid is okay. Electronic stability control not functioning.

The contact owns a 2020 Ram 1500. The contact stated while driving approximately 40 MPH, the dashboard and infotainment screen intermittently darkened, and the key fob was inoperable. Additionally, the vehicle failed to shut off as needed. The failure had occurred on several occasions. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was discovered that there was an issue with the electrical system; however, the independent mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 110,000.