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2022 Polestar Polestar 2 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2022 record →

Electrical System
Filed Feb 9, 2022MA

The car spontaneously loses contact with all wireless capabilities. This disables the keys from working to start/lock/unlock the car, breaks SOS/assist functionality, and disables all internet connectivity. The car has been to the dealership twice so far and they have been unable to fix the problem. They said that there is a software update that will be available 3/22 that will supposedly fix some of the problems. In the meantime they have acknowledged that nothing can be done in the service documentation.

Electrical System
Filed Feb 9, 2022CO

Polestar TCAM stopped working. No LTE.

Seat Belts
Filed Feb 7, 2022TX

Selt belt indicator light turns off after about a minute of sitting or a minute of driving even if the seatbelt is not buckled. There is a concern the system is turning off the indicator despite the fact that the driver side seat belt remains unbuckled. Also, that the airbag may not deploy as it's designed to because it is not accurately identify if a seat belt is buckled.

Service Brakes
Filed Jan 22, 2022CA

The rear brake pads on Polestar 2s (P2) are susceptible to adhering to the rotors, causing a juddering noise from some of the pad breaking off and left stuck on the rotors. This appears to happen in wet climates, after its driven in the rain, after the wheels are cleaned with water, or stored in a humid space. Typical symptoms are: (a) the morning after the pads are exposed to water or excessive humidity, the brakes makes a loud THUD noise when initially moving it out of standstill; (b) it then proceeds with a low-pitched grinding noise coming from the wheels, and then goes away after a few seconds.If the grinding noise persists, turns into a sound similar to having a flat tire, and eventually turning into a repetitive judder noise when either applying the brakes or quickly releasing the accelerator when OPD, there's a good chance you have this issue. Cause: A high percentage of the brake pads' material consists of metal with an outer metal coating that helps with break in and corrosion. These pads create significantly more brake dust, which coats the rotors while driving. The metal in the dust adheres the pads to the rotors, especially when wet. The leftover thumping noise is brake pad material that broke off and remained on the rotor. It's possible the parking brake uses the same rear brakes. In this scenario, the brakes are essentially applied overnight, which further exacerbates the pad bonding to the rotors. At this moment, it's not possible to park your car without appl

Wheels
Filed Jan 2, 2022NY

I got my Polestar 2 in November and just realized my 19" Michelin Primacy 4 tires are summer tires. I live in the Northeast US where the weather gets very cold and we get a lot of snow. I looked at my window sticker and it doesn't say anything about summer tires. I'm surprised that Polestar / Volvo negligently put summer tires on a NON-performance model and did not inform customers like me in snowy regions - this is very dangerous! Polestar really needs to either provide all season tires as standard in snowy regions or proactively inform customers that their cars are equipped with summer tires. The only reason I found out my Polestar came with summer tires is from a Facebook post where a driver got into an accident in the snow with his brand new Polestar not knowing it had summer tires on. There are a lot of facebook posts with Polestar drivers unknowingly driving their Polestars in the snow with summer tires. This is very dangerous!

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2022 Polestar Polestar 2 → · Every Polestar 2 year → · How the figures are calculated →