Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2022 record →
The rear view camera issue associated with Manufacturer Recall Number RP1056 has not been resolved after the update associated with this recall. My camera still states unavailable when putting the car into reverse. I am currently on polestar software 3.6.4
This is regarding the backup camera recall. I have updated to software P3.6.4 (the recall notice says P3.6.3 and above aren’t affected). However, the backup camera is still stuttering with extremely low frame rates and second-long lags, then switching to a black screen saying “camera unavailable”. This occurred two of the three times i have driven the car since the software update.
The reverse camera is still problematic even after software update that was supposed to fix it. “Camera unavailable” message consistently shows up while reversing. The infotainment system is dangerously slow, it can take multiple seconds between tap pin and the screen responding. This is insane for a car whose whole controls are in the screen and leads to distractions.
Software update 3.6.4 did not fix backup camera issue, still shows as "not available"
Rear View Camera only works intermittently. Often times the display will report "Camera Not Available" when reversing. In addition, when the camera does work, the video will often freeze briefly or become choppy. The most recent recall software update which was supposed to correct this issue (3.6.4) has already been installed and the problem remains a regular occurrence.
When I put the car in reverse, I occasionally get a blank backup camera screen with an error message that reads, "backup camera temporarily unavailable." This is a longstanding issue that Polestar has attempted to fix through software updates, including the recent 3.6.4 OTA software update offered as the technical fix for a recall specifically for this issue. My car received that software update about two weeks ago, and the unavailable camera problem has persisted.
Monday, June 30, 2025 at 12:58 Eastern, I backed out of my garage and my car initially showed the rear-view backup camera. Within about 5 seconds, while I was still backing out, the camera cut out completely and displayed a message about the camera being temporarily unavailable. I waited several seconds - maybe 10 - and the camera came back on. This happens a fair amount. I've received Polestar's 3.6.4 update that supposedly has a fix. Unfortunately, the new update leads to this problem occurring 90% of the time versus the previous 15%.
When in reverse, the center display should display a live feed of the rear view camera, but the rear view camera very often displays a "Camera is temporarily unavailable" screen, which is an extremely dangerous failure while in reverse.
Even after the most recent software update to 3.6.4 the ream camera only works about 60 percent of the time.
I recently received the recall notice for my 2022 Polestar 2, regarding the defective/intermittently inoperative rear/back up camera. I updated the software to version 3.6.4, which according to the recall notice, should have corrected the default, but I continue to get the "Camera Temporarily Unavailable" notice when reversing.
After updating the 2022 Polestar to to the latest version (3.6.4), I thought the previous issue with the rear camera being unavailable while reversing would be fixed. This is not the case. I still experience the "rear camera not available" screen while I'm actively backing out of parking lots in malls. This is still a safety hazard for me and others around me. The update did not fix the rear camera issue. The center screen fills with a "Rear camera not available" text when I shift the car to Reverse gear.
The rare backup camera sometimes doesn’t come on when the car is put into Reverse. I am on latest software version 3.6.4
Rear backup camera regularly does not display on center console while backing up, flickering between showing the feed, freezing on a still image and showing a black screen with a message stating “camera not available”. This is a known issue that Polestar has attempted to fix multiple times with a software update. I have updated to the most recent software version 3.6.4, which was released in part with the intent to fix this camera issue, and the issue persists.
OTA update was installed to fix backup camera issue, however this is still unresolved: Photos attached
During backup the car, most of the time me the camera is temporarily unavailable.
My vehicle was recalled (NHTSA Recall No. 25V-280) and the software was updated. This is meant to fix issues with the rear camera not activating after the car is put in reverse. However this did not fix the issue. When I start the car in the morning and put it in reverse, the center console displays the message "Camera is temporarily unavailable" and the camera does not activate. This occurs about 40% of the time. Many other owners are still experiencing this issue after updating the vehicle. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The backup camera fails to work at times with a message: “camera is unavailable” This was supposed to be fixed in the 3.6.4 update that Polestar put out but the problem continues to persist
The backup camera has always been buggy but since the recent software update 3.6.4 which was supposed to fix those issues, it often doesn’t even work at all resulting in a “camera not available” error
I recently got the 3.6.4 software update that was supposed to fix the recall for the constant rear backup camera issues in the Polestar 2. The problem seems to have gotten even worse after the software update. I often have to wait 1-2 minutes while sitting in reverse for the camera to sometimes come on. If it does come on, I’ll start backing up, and halfway through the maneuver, the screen often goes black and says the backup cam isn’t available at this time. If I wait maybe 30 seconds, it sometimes comes back, but I can’t just stop in the middle of the street when I’m backing out of my driveway or a parking spot. The rear windshield already has very poor visibility, so I heavily rely on the backup cam to know what’s around me. Secondarily, the audio drivers seem to constantly malfunction, so I can’t hear any beeping that might come from the rear auto-brake/sensor functionality. Can’t even hear my turn signals when the audio is malfunctioning, too. No collisions or physical damage, but backing up feels like a significant safety hazard. My alley has small kids, and I need to be able to see behind my car. When the camera just freezes midway through backing out of my driveway, I’m kind of stuck. Polestar has released software updates to “fix” this twice, and it has only remained the same or gotten worse. I really think they need to do a hardware update on the central panel, as it seemingly can’t handle many functions that need some CPU power (e.g. it can also take upwards of a m
My vehicle's rearview camera occasionally fails to activate when I shift the transmission into reverse. Instead of displaying the camera feed, the infotainment system presents a persistent message stating, 'Camera is temporarily unavailable.' This issue significantly impairs my ability to safely maneuver the vehicle in reverse, increasing the risk of collision with objects or pedestrians due to the lack of visual information typically provided by the rearview camera system. This exists after the second recall fix for this issue was performed by a service center.
Backup camera fails regularly even after software update to version 3.6.4. Video feed will stutter and lag, which gives the driver an unreliable view out the back of the car when reversing. Additionally, the screen will show a ‘Camera temporarily unavailable’ message when reversing, and no camera video feed is shown. The driver may be able to fix this by pressing the home button on the screen, and then tapping on the camera icon to bring up the video feed again, however this may not always work and is an extra step/distraction for the driver. This issue puts pedestrians, animals, vehicles, and other property at risk. Due to the design of the car, there is extremely limited visibility through the side and rear windows of the car. Without a reliably functioning backup camera, drivers may accidentally strike pedestrians or vehicles when reversing. When the issue was brought to the attention of my local Polestar/Volvo service center, I was told there was no solution they could offer and owners must wait for the issue to be solved with future OTA software updates to the vehicle. Polestar has issued several OTA updates, but the issue has not improved whatsoever. A quick search of Polestar forums and Reddit threads will confirm that this issue is widespread across the entire Polestar 2 fleet, with many owners reporting the issues described above. One more note: this camera issue has presented itself throughout the 3+ years I’ve owned the vehicle, however it has worsened over time. I
I recently received the new update (version 3.6.4) for our Polestar 2 that was supposed to fix the issue (recall 25V-280) of the rear view camera not working. It did not fix the issue in the safety recall. Since the update the rear view camera works even less often than it did before. I either get a black screen that says the camera is temporarily unavailable, or it displays the 360 view. It happens every day more often than not.
I just got the 3.6.4 update a couple weeks before receiving the recall letter from Polestar. To my surprise, the car is presenting the “Camera unavailable” way more often after the “fix”. Getting in my car and backing up, I get this error about 3 out of 5 drives, which is super dangerous. I have a toddler at home and feel I’m entitled to have a working backup camera as a safety device. Reddit has plenty of evidence that Polestar did nothing to fix the issue with this update: [XXX] Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
When vehicle is put into reverse after latest recall update. Periodically it states rear camera is unavailable
The rear view camera consistently fails and gives a camera unavailable error. This is even after the most recent update from Polestar. This can create a very dangerous environment when backing up out of driveways, parking spots, etc.
The vehicles backup camera still does not consistently work despite receiving an over the air software update to remedy the initial recall of the backup camera not working all the time.
When I put the car in reverse I received a warning “Camera Temporarily Unavailable.” The backup camera did not work. This has happened multiple times since the software was updated to version 3.6.4 and as recently as this morning.
Intent of the recent recall was to make the rear view camera reliable, but it has not improved and often (30-40 percent of the time) shows "Camera Is Unavailable".
Even after software update 3.6.4 to fix recall for rear view camera, it is not working properly. This has happened multiple times since the update and many times since receiving this car in 2022.
Randomly the rear camera is unavailable, a software fix was supposed to solve this issue and was applied to my vehicle and it's still having the same error.
Polestar release version 3.6.4 update that when applied did not inform us that the one pedal drive was set. The vehicle prior to the update was set to 2 pedal meaning when the gas pedal was let go it would coast and slowly come to a stop. The one pedal immediately was enabled which is a safety as I was not aware and the software did not mention it being activated. It nearly caused me to have a safety issue driving home. The backup camera which has been recalled and polestar sent a notice to update the vehicle is still having failures. Polestar has been creating safety hazards with these software pushes without fully testing it.
I received a letter from Polestar claiming that software version 3.3.16 would resolve the "Camera is temporarily unavailable" while reversing. This issue has been recurring in my car for over a year.
While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was relying on the system for visibility behind the vehicle. Shortly after the accident, I received a safety recall notice from the manufacturer stating that a defect in the parking assist camera system may reduce rear visibility and increase the risk of a crash. The timing of the incident suggests that the defect may have been present and contributed to the crash, although I was not aware of the issue until after the accident occurred.
Reverse camera consistent either “Not Available” or image freezes.
Rear view camera is still broke with the newest firmware. Please hold the accountable
Backup camera not functioning when reversing. Error instead of imaging on screen
Camera error resulting in no rear camera feed when going in reverse.
The camera not unavailable error message continues to come up when the vehicle is in reverse, despite the update to 3.6.4. That update has not fixed the issue in any way even though Polestar claims that was the fix. This is still a dangerous issue
Backup camera not working. Says not available when backing up.
When reversing the car, the rear view camera will malfunction and there will be a message that says "camera not available." This does not happen every time but it does happen once in a few times, which makes backing up dangerous. Polestar has put out an OTA update to fix this but it still occurs for me. The problem hasn't been seen by a dealer, the police, or insurance, etc. No warning lights or any indications that there is anything wrong.
Despite completing the 3.6.4 version OTA update for the most recent recall, the vehicle still sometimes unable to turn on the rear camera when I shift to reverse. It shows the message "camera not available". That software update does not fix the issue and Polestar needs more attention to this issue because it's a safety concern.
My car has exhibited the "camera not available " for the rear camera infrequently, and despite this being addressed in a recall in the 3.6.3 software update, I still received a "camera not available " message today in normal operating conditions, on software 3.6.4. This issue seems to stem from the computer hardware used in earlier models of the Polestar 2, which presents a safety issue. Polestar should be required to replace this compute unit with the one used in more recent cars, where they clearly addressed this issue and are trying to brush this under the rug for early customers. Considering this is a mandatory requirement on all cars in the US produced since 2018, the decision to cheap out and use a cheap processing unit is inexcusable. This system should have been designed to have its own dedicated sub-system, just like the low latency system required for core car functions.
After the recent update to 3.6.4 my backup camera has failed about 20% of the time. This did not happen as often on the previous version of 3.4.4
A recent update was meant to correct a recall regarding an unavailable backup camera. I received the update, 3.6.4 but I still get camera not available issues frequently.
Rear backup camera is unreliable, even after the latest software update. It does not always turn on when going into reverse, instead displaying a "camera unavailable" message.
After the OTA update from the Polestar manufacturer, we still get the "Unavailable Reverse Camera" notification that has plagued this car for years now. The physical hardware was made to bare minimum standards and is unable to operate proficiently since adding multiple feature to the car. Most cars that are affected are the pre-facelift models with less ram in the center infotainment console. Most reliably produced by starting the vehicle in the reverse from it sitting overnight. And even more reliably produced when it needs to swap driver profiles based on the person's key, if it's not the same one used the last time it was driven.
Recall 25V-280 which involved a software update to resolve the camera issue did NOT resolve the issue in my car. When first put in reverse, I continue to frequently get blinking camera feed, delayed feed, and the message “camera is temporarily unavailable.” The software update P3.6.3 was meant to fix this to comply with the recall. This update did not provide any improvement and the safety issues continues.
I got the letter for polestar 2 back up camera recall, however my care was updated to 3.6.4 OTA before the letter came and I'm still getting the camera is unavailable warning when I put the car in reverse
Polestar has stated that software 3.6.3 and above address the rearview camera open recall issue, Manufacturer Recall Number RP1056, NHTSA Recall Number 25V280, however I installed 3.6.4 last week and I continue to have instances of reoccurence of the issue related to this recall campaign, "Camera Temporarily Unavailable" when entering reverse.
Backup camera was previously recalled. Polestar released version 3.6.4 and claimed it fixed the issue. However, it’s the same, if not worse, than before. “Camera currently unavailable” error message still displays upwards of 50% of the time after putting the car into reverse.
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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