2022 Polestar Polestar 2 complaints

Since the latest software update, rear view camera is occasionally unavailable. I have the latest software installed on the car. Since this happens occasionally and I live about an hour away from the service center, I didn't take it to the service center. Before the latest software, the camera was going in and out when I was reversing, and this version of the software was supposed to fix the camera issues.

Rear camera fails to load. This is after the update that was issued because of the recall. Restarting the car multiple times did nothing, still stated that the “Camera is temporarily unavailable.” Backup sensors do seem to be working. This is a scary thing to happen as I could hit something when reversing.

NHTSA Campaign Number: 24V477000 Recall was complete via a software update performed by the dealership to version 3.1.9. After the recall was successfully performed, I am continuing to experience an issue where the rear view camera image does not display. When putting the vehicle in reverse, I get an error on the infotainment screen : "camera is temporarily unavailable"

Recently, Polestar released a version of the onboard OS "Android Automotive" that was supposed to deal with an existing safety issue that has been reported to the nhtsa involving the rear view camera being unresponsive/blinking. The version of software released to address this is 3.1.9. Unfortunately, under this new software, the car's camera system has become completely unavailable, with the OS displaying "camera is temporarily unavailable".

Constantly displaying camera is temporary unavailable when I go in reverse. I am short and the hatchback feature makes it so I can’t see behind me. This happens multiple times a day. 9/10 times I can guarantee I get this message when I reverse

Polestar dealer performed the software update for the recall on 7/11/2024 and the error message "Camera is temporarily unavailable" started to display again on 7/23/2024 and no backup camera image was available which is a safety concern.

When placing car into reverse the backup camera does not work and instead displays message "Camera is temporarily unavailable" Car was taken into Polestar service 5/24/24 for issue and IHU was reset and was told that issue is from a software glitch that will be addressed by an OTA update but no ETA. Problem returned less than a week later. Contacted customer service and told same thing but no estimate when a fix will be released. This is not acceptable and car is unsafe to back up due to blind spots from the cars design.

Rear back up camera keeps going in / out, freezing and I have almost hit cars/people because I thought the car was stationary (screen frozen). The screen flickers constantly making backing up very treacherous.

Software 3.1.2 broke the backup camera. Upon start, the backup camera now flickers on and off about 20 times before it stabilizes. This is especially problematic given the limited visibility of the rear view window, which makes backing out quite dangerous.

The contact owns a 2022 Polestar Polestar 2. The contact stated that while reversing, the contact became aware that the back-up camera display had failed to display an image and was flickering on and off. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.

The rear view camera system constantly switches from rear view to 360 degree view. In rear view mode the screen will go black for several seconds then back to rear camera view. This behavior can repeat for minutes until it stabilizes and then shows the rear view camera without interruption. This puts pedestrian safety at risk during the periods when the screen goes black. This has been reported by many customers in popular forum posts. My vehicle has not been inspected yet.

Backup camera has consistently poor function and is a safety hazard. Camera often cuts out multiple times while backing up. Sometimes the camera will not display images at all. It is completely unpredictable and unreliable. This has been reported to Polestar during a service visit and they states camera operating normally. I have heard of numerous other Polestar owners experiencing similar issues with the backup camera with no resolution offered. This is a significant safety issue that needs to be addressed.

There are two major mechanical problems: 1. The backup camera is unreliable and dangerous. It flickers horribly while in use, often blacking out for multiple seconds at a time. 2. The automatic braking feature is overly sensitive and occasionally slams the brakes when you're trying to park, making you think you've hit something. I've asked Polestar to fix both of these issues, or to at least disable the automatic braking. No luck.

The reverse camera functions intermittently, and frequently flickers or does not display an image.

The car's rear camera freezes up for a few second and then blacks out intermittently. An error code even appears, "Camera is temporarily unavailable." I am terrified that one of my kids (or someone else) is going to run behind the car and I won't realize it because the camera is frozen. I know other owners are experiencing this, too, and it's only a matter of time until it kills someone.

Backup camera is delayed when putting the vehicle in reverse. Delay can be up to 20 mins. Back up camera will display 360 view when putting the vehicle in reverse. Both scenarios occurs randomly, although consistent.

The rear view camera flickers on and off right after the first turn on in the morning or switching profiles. It appears to take a really long time (10 secs or more) for the system to boot up for the rear camera to work.

While under light braking in the center lane of the highway at roughly 40MPH and 3-4 car lengths behind the vehicle in front the Automatic Emergency Braking system activated and brought the car to a complete stop. The vehicle behind was several car lengths away and had to slam on their brakes to avoid a collision. The incident caused pain to my right shoulder from the seatbelt tensioning and braking. After coming to a complete stop, the vehicle allowed me to proceed. There were vehicles in neighboring lanes, but at not point was there a situation that would warrant emergency intervention.

Network connectivity has stopped making it impossible to use maps, schedule charging, or use the polestar app. This is the second time for this issue. Also the car became completely unresponsive to the key requiring it to be towed. Each time software is updated but no specific cause is noted.

The contact owns a 2022 Polestar PS2. The contact stated while exiting a parking lot, the vehicle started jerking and decelerated, followed by the turtle mode warning light being illuminated. The contact was able to make it home safely. The vehicle was towed to the dealer for diagnostic testing, but the dealer stated that no failure was found. On another occasion, while driving 65 MPH, the collision warning light illuminated and made a beeping sound. The vehicle steered independently out the lane. The contact was able to steer the vehicle back into the proper lane. The dealer was contact but provided no assistance. The manufacturer was not contacted. The approximate failure mileage was 13,000.

Windows Rattling noises, and many noises happening, POLESTAR said those noises are what they designed, not going to repair the noises

Vehicle is loosing sound for everything inside the car including turn signals and emergency warnings until infotainment system is restarted. Happens sporadically, usually immediately after getting into the car and multiple people in forums have reported the same issue. Even after multiple OS updates from Polestar, the issue still happens.

Polestar 2 has a series of software and hardware system failures where the dealership is not logging them asking customers that instead of leaving their car, they can take a look at it right now. The software team is then instructed to reload the 2.2 to 2.4 software as their system is not fully updating causing conflicting software packets leading to dangerous glitches. My specific PS2 has 2.3 software on it and the vehicle lane assistance package drove the car on two occasions into a bike lane. Prior to the the car had a complete system and safety failure where the car accelerated, changed lanes on the freeway to the fast last from the middle lane and then proceeded to flash hardware errors and software errors that disabled all of the safety systems from cameras, blind spot assistance, lane assistance, and more. The vehicle rapidly accelerated on it's own and changed lanes. Polestar took over 3 weeks to get a report that matches the onboard and OTA communications to order a replacement part. It happened again on the bike lane and the vehicle has been with Polestar for 4 months now as are other vehicles and it is happening to other 2022 PS2's with the lane assist and cruise control system (activated or not activated). https://patch.com/california/lakeforest-ca/tesla-crashes-garage-lake-forest-thursday This is very dangerous as when my situation occurred there was no one in the bike lane by the school nor the fast lane on the freeway (both very rare to be empty). The link abov

Approx 2 months into taking possession of the car I lost the ability to use the virtual key. I made every attempt to re-add feature to no avail. Four months later I have now had a failure with the TCAM. I have lost all ability to connect to Wi-Fi which affects the ability to use SOS, I can’t track my vehicle, I’m unable to schedule charging, no access to internet apps, I’ve attempted to tether my phone which fails, etc. I’ve contacted the company who gave suggestions to reset the TCAM that did not work. Emails have been traded back and forth prolonging the repair. I’m still attempting to schedule a time to get the vehicle inspected/repaired. The only visible warning/indication I had is the “triangle with an x” indicating there was no Wi-Fi that was my key indication and then noticing my lack of ability to schedule charging. Upon noticing those in the same day I began to notice other features no longer worked.

We were driving our car with two little kids in it on a rainy day at 60mph and the car screeching braked to 5mph on a highway with a ‘propulsion system failure’ message. The car would knock at 5mph and continue in turtle mode. We could have been killed if there was a car behind us in that rain. When we took the car to polestar service (prestige Volvo) they did a software upgrade in 30 mins and said the car is ready. A day later the car gave other issues like blanking screens. I took the case with polestar corporate who were extremely rude in their behavior and gave me a loaner and sent the car back to service. 2 days later they said that the car is repaired and I can pick it up. When I asked them to give me a letter stating that the car is safe to drive, the agent from polestar (Sophia) was extremely rude and said that they will not give me a written confirmation. I spoke to the polestar service manager Jay Rosen and he said he has seen this issue many times in some cars and I inquired why there was no recall in that case and there was no answer. Another service manager from Polestar Jason who spoke to me yesterday informed me that technicians looked at my car remotely and not in person. This is extremely scary.

Multiple instances where the vehicle's TCAM has failed, leaving us stranded in a parking lot. Car drives as normal. Lock the car. Return to the car and the vehicle no longer recognizes the key(s). Only solution is to go to dealer and have vehicle's systems reset. However, the problem has returned.

I completely lost cell connectivity in the car. the TCAM module is not functioning and I am unable to reset it the way Polstar suggests we can reset it. I get no GPS, No data and Phone does not work as a key.

Vehicle becomes nonrespive and becomes disabled. The only way to get vehicle to function is by disconnecting the 12v battery and waiting for the car to reset and then proceed. This happened multiple times and the manufacturer is not taking care of the problem.

TCAM has failed twice in one week. Prior to these two episodes the car would lose connectivity and certain network related functions would not work. The dealer serviced the car in May 2022 addressing the TCAM issues but now I have been locked out of the car or cannot lock the car twice in one week. The Keyfob fails to work because the TCAM does not work so it fails to recognize the keys. Locking/unlocking cars is a fundamental function of using a car. Luckily the episodes occurred in relatively safe environments - but we're hesitant now about parking in less than ideal situations in case we cannot get into a functional car. To best of my knowledge - the dealer addressed these issues in a service in May/2022. There were no warnings or symptoms prior to the failure.

Vehicle is not safe if driver exits and passengers in vehicle. The vehicle doors, a/c, and operations cease while unlocked or locked with parties present. Safety risk for all ages in hot and cold climates. Deficient mobile app doesn't consistently connect to remotely turn on A/C which is displayed as C when you are set to F and passengers control or calculation if they could control becomes confusion with display off. Key in car changes nothing. One expects an on car to be on and a key in car to equal on if drivers exits.

This vehicle has, on several occasions, activated the rear parking brake assist while backing into the garage bringing the car to a sudden abrupt stop without reason. It recently has stopped me backing into the driveway from a county road. There is a surmountable curb and a fog line that I cross. I didn't consider this a safety issue until it stopped me in a traffic lane. There isn't a way to disable the system until the car is placed into reverse, and this must be done every drive.

Vehicle spontaneously displays eCall/SOS warning, promptly loses GPS signal, SOS functionality, and ability to unplug charger. Other telecommunications features are likely compromised. The error also disables the keys, and one's ability to open doors from exterior. Phone app loses connection to car. This has happened on three (3) separate occasions. The first two errors were cleared by a technician at the local service dealer, but the problem persists. The first issue occurred on July 16, 2022 and was cleared on July 18. The second issue occured on July 20th and cleared on July 21st. The third occurrence happened on July 24, 2022.

Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been enough to resolve for me each time it's happened (4x now). Additionally - and unsure if related or not? - I have received two phantom errors. One stating "Propulsion System. Service Required." After confirming online that this was a not uncommon issue, I proceeded to drive it anyway and it disappeared after 2 minutes and has not returned. The other error was a "low tire pressure" error when I got in the vehicle. I checked all tire pressures with a gauge I know to be accurate and confirmed that there were no low tire pressures and then 'stored' the existing tire pressures as accurate (I believe the vehicle only reports deltas from stored state, as the actual tire pressures are not shown anywhere in the infotainment system).

New vehicle with manufacture date of 03/2022. After 4 days of taking delivery: Dash indicates “eCall Service required” SOS/Connect lost connectivity. Concerning if the vehicle is involved in a crash. GPS lost functionality. Would be a major distraction for drivers. Key fobs does not work with car unless unlock with the keyblade and key is placed on the key reader directly. Would impose possible safety issue of anime or children is left in vehicle.

Error message comes on dash " eCall service required" . I leave the car and come back outside and the all the doors are locked which I did not initiate. Key fob won't open the door. The manual key won't unlock. EV charging cable won't release. What would have happened if there was a child or pet in the back seat? The car unlocked itself after an hour or so. The car is not safe and the software is not stable.

On 12/26/2021, I merged onto the I-5 South highway to Irvine, CA, and engaged Pilot Assist. The “speedometer dial” icon turned yellow (as expected), but the “car in front” and “hand hold wheel” icons remained grayed out. I believe this indicated 2 things: (1) the car was still looking for a lead car, and (2) the car was searching for clear lane markings. Everything appeared to be normal at this point as it does take some time to take over the steering. As I approach a slower moving lead car in front of me, I noticed that the car was still at my set speed (~75mph). I get closer and closer to the car in front and the car was not slowing down to match speed and maintain distance. I looked down and still see the same icons: “speedometer dial” icon is yellow (as expected), but the “car in front” and “hand hold wheel” icons were still grayed out. I believe the car didn’t see the car in front. Also, the steering function of the Pilot Assist never engaged. I tried to disengage and re-engage Pilot Assist several times but every time it worked like normal cruise control even when I’m very close to the car in front (~20 feet). I re-confirmed that I have always selected Adaptive Cruise Control in the center screen menu and it’s not a setting that I touched before this incident. I had to disengage Pilot Assist for the rest of the drive. When Pilot Assist is OFF, normally the Lane Keeping Aid icon in the driver display should turn white above 40mph when lane markings are clear. However, th

On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights icon was completely gone! My wife and I were able to capture this on video: https://youtu.be/z9HAa2Yo-6I (tried all modes — you can see the dash) https://youtu.be/WX73OU4hBy4 (both interior and exterior view to see the DRLs are actually not on when on AUTO) In addition, during the same drive, I noticed that the “Triple turn signal” feature stopped working. Normally, when I slightly move the blinker stalk before it catches the detent, the turn signal will flash exactly 3 times. However, during this drive, it only flashes exactly once. Video here: https://youtu.be/qU0TGnBko1I

The TCAM stops working which causes both keys to stop communicating with the car and sos to stop functioning. This will create a problem because you can't start the car or lock the car. You'll be stuck in Park. The digital key can also stop working and if you don't have the physical key, you could be stuck in the middle of nowhere.

The Car loses GPS information and LTE connectivity repeatedly. Manufacturer has not done anything about it. If I am driving with GPS on, I can get lost as it loses connectivity while driving. Unable to call SOS or CONNECT features without LTE connectivity.

The contact owns a 2022 Polestar Polestar 2. The contact stated that while driving approximately 25 - 30 MPH, the vehicle lost motive power. The vehicle was taken to the dealer but was not yet diagnosed nor repaired. The vehicle remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 200.

All connectivity goes away including emergency and SOS capability, and GPS.

TCAM/Navigation fails. GPS location got really flaky and jumped all over the map, and ultimately stopped working altogether. This TCAM failure seems like a common issue on the polestar forums. The safety concern is mainly the amount of confusion it caused since it was telling me to turn left or right in places where that wouldn't have been legal or safe (because it thought I was somewhere else).

This vehicle is less that one month old. I received an alert multiple times in my instrument cluster: Propulsion System Service Required. The vehicle was able to still operate seemingly normally. I contacted Polestar and they suggested a software reboot to attempt to resolve the issue, which did temporarily make the alert disappear. However, the following day the same alert returned. I am currently awaiting service.

Constant issues with the cars data connection causing an inability to operate certain functions of the car. This includes safety related actions like SOS and Connect. Aside from the possible safety issues, the dropping of data to the car prevents a multitude of features from being available to those in the vehicle. This happens on many occasions across a wide range of driving scenarios. The car is brand new and started this behavior less than 200 miles after purchase. There is a connection icon that shows a data error, with no other indicators from the vehicle. There have been times where I was unable to use navigation to get to my destination requiring use of my phone to complete the task. The dealer has been reluctant to address the issue and admit any widespread occurrence. I may be willing to have my car inspected depending on level of invasiveness.

3/3/22 TCAM went out no LTE no GPS no SOS no Roadside Assistance called dealer had appt for 3/5/22 to have repaired picked up that afternoon everything worked this afternoon 3/8/22 it all went out again will call dealer again tomorrow and miss more work due to this

Modem failed on vehicle on 02/04/222. Vehicle went in for diagnostic service on that issue on 02/14/2022. Manufacturer installed new software update which added Auto Brake part of Cross Traffic Alert is to stop the vehicle in the shortest possible distance to avoid collision and did not tell me it was added or advise how to disable it. On the morning of 2/15/2022, while using due caution and circumspection, I attempted to back into my flat, level and unobstructed residential driveway. For no reason at all, a loud noise went off and, for no reason at all, this braking system, engaged immediately. I immediately experienced neck pain. The following morning, I pulled straight out of the same driveway and pulled "head first" into my garage. I then went to exit my garage with due caution and circumspection and with no obstacles of any nature behind my vehicle. Again, for no reason at all again, a loud noise went off and, for no reason at all, this braking system, engaged immediately. I again immediately experienced neck pain. The neck pain persisted resulting in my reporting the events to the dealership that morning and eventually the manufacturer that afternoon. I then sought chiropractic diagnosis and treatment. I was diagnosed with having experienced "whiplash" and have been undergoing treatment (at my expense) since 02/15/2022 and still have not fully recovered. Dealership advised me for the first time the afternoon of 2/15/2022 that this new breaking system was installed via a

Vehicle TCAM module stops working, losing LTE connectivity and other vehicle telematics including ‘SOS’ emergency communication features.

Parking sensors are susceptible to water getting in, causing malfunction.

Lane keeping assistance function consistently steers the vehicle onto freeway exits when used on the freeway. (note, this is in California with exits using CA's normal shoulder line markings) The steering onto the exit happens abruptly, with significant steering authority; rapid assertive driver intervention is required to maintain vehicle in lane. This behavior appeared after the vehicle completed an OTA update to software version P1.8.

4G LTE (TCAM) lost cellular signal, which controls all connectivity to car including entertainment, driver assistance, SOS and sometimes access to unlock/lock car