WHILE GOING 70MPH ON HIGHWAY CHILD ALMOST FELL OUT OF SLIDING DOOR. CHILD PROOF LOCK ON SLIDING DOOR IS EASY TO DISENGAGE IF DOOR IS BUMPED HARD ENOUGH. CONSUMER SLAMMED ON BRAKES QUICKLY ENOUGH TO CATCH THE DOOR. DEALER WAS INFORMED. PLEASE PROVIDE MORE INFORMATION.*AK
1999 Mercury Villager complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1999 record →
CONSUMER STATES THAT WHEN PRESSING THE BRAKE PEDAL TO STOP, AND THEN PROCEED TO PRESS THE GAS PEDAL, THE VEHICLE WILL DELAY IN TAKING OFF THEN VEHICLE WILL SUDDENLY TAKE OFF. PLEASE PROVIDE ANY INFORMATION.*JB
GAS PEDAL STICKS ON MANY VILLAGERS AND IS VERY UNSAGE. DEALER SAID THAT IT IS COMMON AND COSTS $700 TO REPAIR THROTTLE BODY--THIS SOUNDS LIKE A MANUFACTURERS DEFECT. *AK
WHILE APPLYING GAS ACCELERATOR STICKS.*AK
CONSUMER STATES THAT WHEN ATTEMPTING TO ACCELERATE FROM A STOP, THE GAS PEDAL MUST BE PUNCHED DUE TO THE GAS PEDAL STICKING. *SLC
TACHOMETER, TEMPERATURE AND FUEL GAUGE HAVE QUIT. *AK
ACCELERATOR PEDAL INTERMITTENTLY STICKS FROM A STOP POSITION OR WHEN COASTING AT A LOW SPEED. DEALER WAS NOT NOTIFIED AT THIS TIME. *AK DEALER REPAIRED PARTS UNDER WARRANTY. *SLC
WHILE TRAVELING DURING RAIN OR OVER PUDDLES, POWER STEERING WOULD FAIL. THIS CONDITION IS INTERMITTENT, DEALER HAS BEEN CONTACTED. *AK UPON PURCHASE OF VEHICLE CONSUMER NOTICED NOISE COMING FROM FRONT END WHILE TURNING THE STEERING WHEEL, AFTER SEVERAL INSPECTIONS, CONSUMER WAS TOLD THAT THE NOISE WAS NORMAL, DEALER COULD NOT DUPLICATE, CONSUMER STATES THAT NOISE IS INTERMITTENT, MANUFACTURER NOTIFIED. *TT
ACCELERATOR PEDAL BEGAN TO STICK AFTER STOPPING. IT TOOK A GOOD PUSH TO GET THE ENGINE TO RESPOND, RESULTING IN JERKY STARTS AND SOME TIRE BURNING. *AK
ACCELERATOR PEDAL BECOMES REAL HARD, AND CONSUMER HAS TO PUT ALOT OF FORCE TO PUSH PEDAL IN. THIS PROBLEM OCCURS WHENEVER CONSUMER IS DRIVING. CONTACTED DEALER, AND THE DEALER WAS NOT WILLING TO DO ANYTHING. *AK
TACHOMETER/ FUEL GAUGE/ TEMPERATURE GAUGE HAVE QUIT WORKING. *AK
CHECK ENGINE SOON LIGHT CAME ON AND I TOOK THE VEHICLE TO THE DEALER AS INSTRUCTED IN OWNERS MANUAL. THE VEHICLE HAD BEEN CHUGGING WHEN IDLING AT A STOP. FOR THE SECOND TIME IN 6 MONTHS WHEN THE VEHICLE WAS PRESENTED TO THE DEALER FOR SERVICE - A FUEL INJECTOR HAD TO BE REPLACED. FORTUNATELY I HAD PURCHASED AN EXTENDED WARRANTY SO THE VEHICLE WAS COVERED EXCEPT FOR THE $50 DEDUCTABLE. HOWEVER, THERE WILL COME A TIME WHEN THE WARRANTY RUNS OUT AND THE MECHANIC INFORMED ME THAT HE HAS SEEN THAT THE FUEL INJECTORS IN THIS MODEL "GO OUT EVERY 20,000 OR SO" MILES. I ASKED IF THERE WAS A PREVENTIVE MAINTENENCE PROCEDURE I COULD DEPLOY AND HE ADVISED ME THERE WAS NOT - "THE INJECTORS WILL FAIL" I WAS INSTRUCTED. I WONDER HOW MANY OTHER MERCURY VILLAGER OWNERS ARE EXPERIENCING THE SAME PROBLEM. *AK
GENERAL, RADIAL TIRE, GS60, 2157015 A3M344H089; WHILE TRAVELING AT 70-75 MPH NOTICED A BANGING NOISE. PULLED VEHICLE AND SAW DAMAGE TO FRONT FINDER, AS WELL TIRE TREAD SEPARATION.*AK WHILE DRIVING, CONSUMER HEARD A BANGING NOISE WITH LOSS OF STABILITY, AND VEHICLE BEGAN FISHTAILING, CONSUMER WAS ABLE TO MAINTAIN CONTROL OF VEHICLE PULLED OVER TO THE SIDE AND DISCOVERED THE LEFT REAR TIRE TREAD SEPARATED, WHICH CAUSED DAMAGE THE AREA SURROUNDING THE WHEEL WELL, REAR BUMPER AND LEFT REAR DOOR.*SLC
ACCELERATOR PEDAL WOULD STICK INTERMITTENTLY. DEALER NOTIFIED, AND WAS UNABLE TO DUPLICATE THE PROBLEM. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION CONCERNING THIS MATTER. *AK
TACKOMETER FAILED TO REGISTER WHILE DRIVING. DEALER NOTIFIED, AND INFORMED CONSUMER THAT THIS PART WAS NOT COVERED UNDER WARRANTY OR A MANUFACTURER'S RECALL. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER.*AK
TRANSMISSION BEGAN SLIPPING SHEN SHIFTING BETWEEN SECOND AND THIRD GEAR AFTER THROTTLE BODY WAS REPLACED BY SELLING DEALER. TOOK VEHICLE TO ANOTHER DEALER WHO PLACED AND ADDITIVE IN THE TRANSMISSION. THIS DID NOT SOLVE THE PROBLEM AND THE TRANSMISSION STARTED SLIPPING BETWEEN THIRD AND FOURTH. TOOK BACK TO DEALER AND THEY SAID "THEY COULD NOT VERIFY CUSTOMERS CONCERN". VEHICLE IS BECOMING ALMOST SCARY TO DRIVE AT THIS POINT AND IS OUT OF WARRANTY. FORD NEEDS TO ADDRESS THIS PROBLEM.
WHILE TRAVELING AT 70 MPH AND FASTER FEELING THE MINIVAN SHIMMY AND A KNOCKING NOISE, LATER HEARD A LOUD SLAM NOISE AND NOTICED LEFT REAR TIRE HAD A SEPARATED, IT SCRATCHED UP THE SIDE OF VAN, BENT GAS DOOR AND BROKE TAIL LAMP, CONSUMER HAD ALL FOUR TIRES REPLACED AND WOULD LIKE TO REIMBURSE FOR COST OF BODY WORK. *ET
ACCELERATOR PEDAL WILL STICK IN CLOSED POSITION AND NOT ACCELERATE, DEALERSHIP HAS REPAIRED THIS PROBLEM ONE YEAR AGO UNDER WARRANTY AND PROBLEM HAS REOCCURRED, DEALER INFORMED CONSUMER THAT THIS WAS A COMMON COMPLAINT, CONSUMER IS CONCERNED THAT SHE MAY REAR END SOMEONE. *SLC
THE STEERING WHEEL FAILED. NLM
THROTTLE BODY WILL STICK INTERMITTENTLY DURING NORMAL OPERATION OF VEHICLE. DEALERSHIP EXAMINED VEHICLE AND INFORMED CONSUMER THEY WERE AWARE OF PROBLEM, AND REPLACED THE THROTTLE BODY AT THE OWNER'S EXPENSE. *AK *SLC
SITTING AT STOP SIGN WHEN LOUD "POP" OCCURRED-CAR STARTED ROLLING; BRAKE PEDAL WENT TO FLOOR WITHOUT ANY RESULT-USED PARKING BRAKE TO STOP & AVOID TURNING CAR-RELEASED BRAKE TO ROLL OUT OF INTERSECTION-AGAIN PEDAL WENT TO FLOOR WITHOUT RESULT-AGAIN USED EMERG. BRAKE TO STOP ON SIDE OF ROAD-TOW OPERATOR CHECKED BRAKE FLUID LEVEL(FULL) AND UNDER CAR FOR LEAKS(NONE) THEN PRESSED BRAKE PEDAL WHICH WENT TO FLOOR WITH NO RESULTS-DEALER CLAIMS HOLE IN "DIAPHRAM" AND PREVIOUS COULD NOT HAPPEN ONLY POWER BRAKING OUT-THIS IS NOT SO THERE WERE NO BRAKES POWER OR OTHERWISE WORKING ON THIS CAR (EXCEPTION OF EMERG. BRAKE. *AK
ACCELERATOR PEDAL STICKS FROM VEHICLE STATIONARY POSITION. APPLYING ENOUGH FORCE TO BREAK IT FREE, RESULTS IN SUDDEN ACCELERATION.*AK
WHILE VEHICLE IS IN GEAR AND STOPS WITH BRAKE APPLIED IT WILL SURGE FORWARD SUDDENLY, AND ENGINE WILL RUNAWAY. DEALERSHIP HAS EXAMINED VEHICLE AND INFORMED CONSUMER THAT CARBON BUILD UP ON ACCELERATOR. THIS WILL BE A REOCCURRING PROBLEM. *AK *SLC
WHILE DRIVING AT APPROXIMATELY 50 MPH REAR BUMPER DISCONNECTED FROM VEHICLE AND FELL OFF. DEALERSHIP EXAMINED VEHICLE, AND DETERMINED THAT PLASTIC PINS THAT HOLD BUMPER TO VEHICLE BROKE.*AK *SLC
FRONT BRAKES ARE GRINDING AND DON'T GRAB EVENLY. ALSO, CALIPER WEARS OUT ON INSIDE. CONTACTED DEALER, AND DEALER STATED MOVING PARTS ARE NOT COVERED.*AK
WHILE VEHICLE WAS PARKED AND KEYS WERE IN A LOCKED POSITION CONSUMER'S CHILD WAS ABLE TO SWITCH GEAR SHIFT FROM PARK TO DRIVE WITHOUT BRAKE PEDAL BEING APPLIED. DEALER HAS NOT BEEN CONTATCED.*AK DEALER STATED EVERYTHING WAS FUNCTIONING AS NORMAL. *SLC
BRAKES ARE GRINDING AND MAKING STREAKING NOISE. ALSO, TIRES ARE SPLIT. DEALERSHIP IS AWARE OF THE PROBLEM.*AK
RIGHT MIDDLE CAPTAIN SEAT RELEASES FROM THE SEAT TRACK AND WILL NOT LOCK IN PLACE, CAUSING SEAT TO ROLL FORWARD . DEALER HAS REPLACED SEAT TRACK TWICE. PLEASE GIVE ANY FURTHER DETAILS. *AK
STEERING WHEEL WILL MOVE TO THE LEFT AND RIGHT DURING SLOW SPEEDS ON SMOOTH ROADS. THE MOVMENT IS VISUAL AND CAN BE FELT WHEN HANDS ARE ON THE STEERING WHEEL. EXCESSIVE DELAY WHEN SHIFTING FROM REVERSE TO DRIVE AND NOISE CAN BE HEARD WHEN TRANS IS SHIFTING FROM 2ND TO THIRD.
THE ACCELERATOR STICKS IN AN UNPREDICTABLE MANNER THAT HAS CAUSED NEAR ACCIDENTS.*AK
CONSUMER EXPLAINS THAT PRIOR TO RECALL NOTICE, WHILE DRIVING HE LOST CONTROL OF VEHICLE, VEHICLE WOULD NOT RESPOND TO HIS STEERING CAUSING CONSUMER TO DRIVE OFF THE ROAD AND CRASH, IN NOVEMBER CONSUMER RECEIVES SAID RECALL LETTER EXPLAINING OF FAULTY STEERING GEAR, REIMBURSMENT IS REQUESTED. *JG
GAS PEDAL GETS STUCK WHENEVER CONSUMER IS TRYING TO ACCLERATE. HAS NOT CONTACTED DEALER.*AK
TRANSMISSION OPERATED ERRATICALLY. HAD TO TRY THREE OR FOUR TIMES TO PUT IT INTO GEAR, BUT IT DID NOT WORK. *AK
STEERING PROBLEMS WHEN TRAVELING AT 50 MPH OR ABOVE, IT BECOMES HARD TO STEER.*AK
GAS PEDAL STICKS ("OFF") WHEN ATTEMPTING TO ACCELERATE EITHER FROM A STOP OR AFTER COASTING. VEHICLE HAS BEEN BACK TO DEALER TWICE. FIRST THEY CLEANED THE THROTTLE ASSEMBLY, SECOND TIME REPLACED THE THROTTLE BODY CABLE. NEITHER 'REPAIR' DID ANYTHING TO HELP THE PROBLEM. I CHECKED YOUR SITE AND SAW IN 1998 AND 1999 THERE WERE SEVERAL MORE PROBLEMS ON THESE VANS JUST LIKE OURS. WE'VE NEARLY HIT CARS IN FRONT OF US WHEN TRYING TO SLOWLY MOVE UP IN TRAFFIC, AND OFTEN SPIN THE WHEELS WHEN TRYING TO ACCELERATE FROM STOP SIGNS OR TRAFFIC LIGHTS.*AK
GAS PEDAL IS HARD TO PUSH. IT BECOMES STUCK AT TIMES, CAUSING SUDDEN ACCELERATION. DEAEER HAS BEEN CONTACTED.*AK *SLC
TIRES VIBRATE WHEN DRIVING AT LOW SPEEDS OR HIGH SPEEDS. DEAELR HAS BEEN CONTACTED.*AK
WHILE TRAVELING DRIVER'S SIDE HEADLIGHT WENT OUT. DEALER WAS CONTACTED TECHNICIAN. TECHNICIAN STATED WIRES WERE BURNED OUT. PLEASE PROVIDE FURTHER INFORMATION.*AK
WHEN ACCELERATING FROM A STOP VEHICLE WILL NOT MOVE OR TAKE OFF DUE TO DEFECTIVE ACCELERATOR PUMP. PARTS WERE NOT AVAILABLE UNITL MAY,2001. IN MEANTIME, CONSUMER WAS DRIVING AN UNSAFE VEHICLE.*AK
DUE TO POOR LOCATION OF HORN IT CANNOT BE USED PROPERLY. AREA WHERE HORN IS LOCATED IS VERY SMALL AND NOT USEABLE IN CASES OF AN EMERGENCY. VEHICLE WAS IN AN ACCIDENT DUE TO HORN NOT BEING ABLE TO SOUND.*AK
CONSUMER STATES THAT WHEN PROBLEM BEGAN, THROTTLE LINKAGES WERE SEIZING AT ALTERNATING STARTUPS, BUT NOW HAVE INCREASED FROM EVERY DEADSTOP AND STARTUP WITH NO EXCEPTIONS, CONSUMER FOUND THAT THIS SERIES VEHICLE WAS NOT INCLUDED IN RECALL AND IS BAFFLED BY IT. *SLC
VEHICLE WONDERS AND SHAKES AT HIGHWAY SPEEDS. *AK
TO DATE NO ONE WILL FIX THESE PROBLEMS THEY SAY THEY DONT HAVE THOSE PARTS TO DO SO. NO SAFETY DEFECT MENTIONED. *AK
SEAT BELT FAILED TO KEEP A PASSENGER SECURE. *AK THE PASSENGER WAS INJURED DUE TO SEAT BELT FAILURE. *YH
TAILGATE DOES NOT LIFT ALL THE WAY. CONSUMER HAS TO OPEN IT, AND LIFT IT UP WITH HAND. THEN, IT WILL GRADUALLY FALL DOWN. IF NOT LOOKING CAN EASILY HIT ONES HEAD. *AK
VEHICLE IS EXPERIENCING PROBLEMS WITH THE GAS PEDAL FREEZING, THIS CAUSES THE VEHICLE TO WEAVE AND MAKES IT DIFFICULT TO CONTROL. *SLC
CONSUMER NOTICED THAT THROTTLE BODY NEEDED REPLACING. ACCLERATOR PEDAL STUCK IN MIDDLE OF INTERSECTION CAUSING LOSS OF FORWARD MOVEMENT. THIS FORCED DRIVER TO APPLY GREAT FORCE TO ACCELERATOR PEDAL IN ORDER FOR VEHICLE TO ACCELERATE. ALSO, PART WAS ON NATIONAL BACK ORDER. *AK THE REPLACEMENT PARTS ARE SCARCE DUE TO THE PROBLEM BEING COMMON. *YH
LIGHT FEEL AND SIDE TO SIDE STEERING WHEEL WOBBLED ONLY AT LOW SPEEDS 5-15 MPH-PROBLEM IS INTERMITTENT BUT DEALER CONFIRMS PROBLEM, BUT IS MYSTIFIED.*AK
CONSUMER HAD MASTER CYLINDER REPLACED IN SEPTEMBER 2000. IT HAS FAILED AGAIN AND AT DEALER'S AT THIS TIME. SERVICEMEN AT MERCURY DELAR SAID THAT PART WAS DEFECTIVE, AND NOT VEHICLE. MANUFACTURER WAS SAYING LET THEM REPAIR IT AGAIN. CONSUMER HAS A HANDICAP & USES HAND DEVICES, AND IS NOT ABLE TO MANEUVER VEHICLE WITH THIS PROBLEM. *AK
CONSUMER CONTACTED FORD AFTER RECEIVING RECALL OOV2920001 FOR STEERING GEAR BOX. THOMAS LINCOLN FORD MERCURY DEALERSHIP DENIED CONSUMER REPAIR SERVICE. MANUFACTURER WAS CONTACTED & WAS OF NO HELP. SAID THEY COULD REFUSE THEM IF THEY LIKE. *AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1999 Mercury Villager → · Every Villager year → · How the figures are calculated →