Page 9 of 9 · complaints 401–440 of 440

2002 Mercury Sable complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Air Bags › FrontalCrash
Filed Dec 24, 2003LA

IN MARCH 2003 WHILE DRIVING 52 MPH VEHICLE WAS INVOLVED IN A COLLISION WHERE FRONT END WAS DAMAGED, AND FRONT AIR BAGS DID NOT DEPLOY. DEALER STATED THAT FRONT AIR BAGS SHOULD HAVE DEPLOYED. *AK THE VEHICLE CHECK ENGINE LIGHT ILLUMINATED AND IT'S EXPERIENCING PROBLEM WITH THE EGR VALVE AND FUEL PUMP. *NM

Power Train › Automatic Transmission
Filed Oct 30, 200314,468 milesNY

TRANSMISSION PROBLEM IN TRAFFIC. CAR DOESN'T SHIFT PROPERLY WHEN ACCELERATING FROM LOWER SPEEDS AND GIVES PASSENGERS A JOLT. *LA

Electrical System › Alternator/Generator/Regulator
Filed Oct 17, 200333,394 milesKY

I HAVE A 2002 MERCURY SABLE W/ 40,000 MILES ON IT. THE CAR HAD TO BE TAKEN BACK NUMEROUS TIMES THE HUB CAPS FELL OFF AFTER THE 6TH TIME THEY REPLACED WITH ALLOY WHEELS. THE RIGHT & LEFT SWAY BAR END LINKS HAVE BEEN REPLACED. THE ALTENATOR WENT OUT AND WAS REPLACED. THE TRANSMISSION HAD TO COMPLETELY BE OVERHAULED. THE POWERTRAIN CONTROL MODULE REPLAED, THE SPARK PLUG WIRE REPLACED, REPLACED PROCESSOR AND KEY. #4 PLUG WIRE SHORTING OUT CAUSED COIL TO GO BAD AND FOULED #3 AC COIL ASY-IGN REPLACED AFTER FIXING $3 & #4 SHOWED UP ON POWER BALANCE RETEST,BUT SAID ROAD TEST WAS OK AT THIS TIME SUGGESTED FEL MANAGEMENT. IT SCARES ME THAT SO MUCH CAN GO WRONG ON A 2002 AUTO. I DID HAVE EXTENDED WARRANTY ON THE ALTENATOR AND TRANSMISSION, BUT I WOULD HAVE HATED TO PAY THE $3028.00 CHARGE TO FIX THE PROBLEM, I WASN'T REAL HAPPY TO PAY THE DEDUCTIBLE. THE EXTENDED WARRANTY GOT STUCK PAYING EVEN THOUGH I HAD THE CAR IN UNDER ORIGNAL WARRANTY FOR THE SAME PROBLEM. *LA

Air Bags › FrontalCrash1 injured
Filed Sep 14, 20031,200 milesPA

DRIVER WAS INVOLVED IN A FRONTAL COLLISION AT 25 MPH. AIR BAG DID NOT DEPLOY. DAMAGE TO CAR $12,000.00 *PH

Air BagsCrash1 injured
Filed Sep 14, 20031,200 milesPA

MY WIFE WAS INVOLVED IN A FRONTAL COLLISION AT 25 MPH. AIR BAGS DID NOT DEPLOY. DAMAGE TO CAR WAS $12,000.00. SHE SUFFERED SOFT TISSUE INJURY TO NECK AND NOW IS IN CONSTANT PAIN. CAR WAS REPAIRED BY DEALER, WE NOW HAVE AN ALMOST NEW CAR THAT WE DO NOT FEEL SAFE IN. *PH

Structure › Body › Door › Hinge and Attachments
Filed Aug 14, 2003SC

WHEN OPENING DRIVER SIDE DOOR HINGE AND BOLTS THAT HOLD THE DOOR IN PLACE CAME COMPLETELY OFF. *AK

Power Train › Automatic Transmission › Lever and Linkage › Floor Shift
Filed Aug 14, 2003SC

CONSUMER NOTICED SHIFT INDICATOR LIGHT WAS NOT WORKING ON THE FLOOR SHIFT AS HE SHIFTED GEARS AT LOW SPEED. GEAR SHIFT CABLE HAD COME LOOSE, DEALER REPLACED THE CABLE. *AK

Vehicle Speed Control
Filed Aug 5, 20037,000 milesWI

CONSUMER STARTED VEHICLE AND PLACED GEAR IN "DRIVE". RPMS INCREASED TO THE DANGER LEVEL AS THE ENGINE RACED. CONSUMER HAD TO KEEP BRAKES APPLIED SO THAT VEHICLE WOULD NOT SUDDENLY ACCELERATE. DEALER HAS REPROGRAMMED COMPUTER TWICE, BUT PROBLEM STILL OCCURRING.*AK

Air Bags › FrontalCrash
Filed Jul 29, 2003VA

CONSUMER STATES THAT WHILE DRIVING AT 25 MPH VEHICLE WAS IN A COLLISION WITH ANOTHER VEHICLE. UPON IMPACT, DRIVER'S SIDE AIR BAG DID NOT DEPLOY. DEALER NOTIFIED.*AK

Visibility › Windshield
Filed Jul 14, 2003TX

I OWN A 2002 MERCURY SABLE STATION WAGON,PURCHASED IN JAN. 2002. IN EARLY MARCH,2003, I RECEIVED A SAFETY RECALL NOTICE (COMPLIANCE RECALL #03C03) FROM MERCURY. I CONTACTED MY LOCAL MERCURY DEALER, TOOK MY CAR IN AND THE DEALER TOOK INFORMATION FROM THE CAR AND TOLD ME THAT THEY WOULD CONTACT ME WHEN THE REPLACEMENT PARTS CAME IN. WE RESTRICTED USE OF OUR NEW CAR DUE TO SAFETY CONCERNS, UNTIL IT WAS SAFE TO DRIVE. TODAY IS JULY 14, 2003, AND THE REPLACEMENT PARTS HAVE STILL NOT ARRIVED AT OUR DEALERS, FOUR MONTHS LATER. WE HAVE NOT HAD FULL USE OF OUR NEW CAR FOR FOUR MONTHS BECAUSE THE REPLACEMENT PARTS ARE NOT AVAILABLE (WINDSHIELD PARTS). ALL ATTEMPTS TO CONTACT MERCURY HAVE BEEN IN VAIN. CAN SOMEBODY HELP US?*AK

Fuel System, GasolineFire1 injured
Filed Jul 3, 200327,000 milesAL

FOR ABOUT FIVE MONTHS THERE HAS BEEN A FUEL SMELL ENTERING THE PASSENGER CABIN. ABOUT TWO WEEKS AGO THE VEHICLE BLEW UP AND BURNED THE DRIVER. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. *AK

Service Brakes, HydraulicCrash
Filed May 2, 200342,000 milesLA

WHILE DRIVING 60 MPH THE VEHICLES BRAKES WERE APPLIED AND THE BRAKE PEDAL WENT TO THE FLOOR. THE VEHICLE SKID ABOUT ONE HUNDRED FEET BEFORE IT REAR ENDED ANOTHER VEHICLE. *NLM

Service Brakes, Air › Disc › Rotor
Filed May 1, 2003LA

WHILE TRAVELING ON THE HIGHWAY WITHOUT PRIOR WARNING ANOTHER VEHICLE APPLY HIS BRAKES IN FRONT OF HIM FORCING HIM TO HIT FROM BEHIND. PLEASE FILL IN ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM.

Air Bags › FrontalCrash
Filed May 1, 2003LA

WHILE DRIVING THE VEHICLE WAS INVOLVED IN AN ACCIDENT IN WHICH THE DRIVER SIDE AIR BAG DID NOT DEPLOY. *NLM

Vehicle Speed Control
Filed Apr 16, 200317,000 milesNJ

WHEN THE VEHICLE WAS STARTED, IT MADE A LOUD NOISE AND AUTOMATICALLY ACCELERATED. THE CONSUMER TOOK THE KEY OUT OF THE IGNITION TO MAKE THE VEHICLE STOP. THE VEHICLE WAS RESTARTED AND THERE WAS NO FURTHER PROBLEM. *JB THE DEALER COULDN'T FIND THE PROBLEM. (MODEL LS)SCC

Service Brakes, Hydraulic
Filed Apr 2, 2003DC

WHEN THE BRAKES WERE APPLIED, THE PEDAL TRAVELED TO THE FLOOR, THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *JB WHEN TRAVELING AT HIGH SPEEDS THE PROBLEM WOULD OCCUR. SCC

Visibility › Windshield
Filed Mar 27, 2003OH

REAR WINDOW SHATTERED WHEN THE REAR DOOR WAS CLOSED. *NLM *NLM

Power Train › Automatic Transmission
Filed Mar 4, 2003GA

THE VEHICLE EXPERIENCED TRANSMISSION PROBLEMS. *NLM

Power Train › Automatic Transmission
Filed Jan 9, 2003GA

CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE TRANSMISSION. ALSO STATED THAT DEALER WAS CONTACTED AND THAT THEY STATED THAT THEY CAN'T FIND ANYTHING WRONG WITH THE VEHICLE. * NLM

Power Train › Automatic Transmission › Control Module (tcm/Pcm/Tecm)
Filed Dec 20, 2002GA

CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE TRANSMISSION. ALSO STATED THAT DEALER WAS CONTACT AND CAN'T FIND NOTHING WRONG WITH IT. TS

Air Bags › Frontal
Filed Nov 25, 2002OH

CONSUMER CALLED COMPLAINING ABOUT BEEN ON A COLLISION AND THE AIR BAG ON THE DRIVERS SIDE DID NOT DEPLOY. CONSUMER ALSO STATED THAT SHE WAS DRIVING 20MPH WHEN SHE WAS INVOLVED ON THE COLLISION AND HER BRAKES ALSO FAILED. DEALER WAS CONTACTED AND STATED TO CALL NHTSA AND REPORT THE PROBLEM . TS

Structure › Body › Door
Filed Oct 31, 2002NY

THE UPPER DOOR HINGE PIN FELL OUT, DUE TO THE PIN LOCK WASHER BREAKING, CAUSING THE DOOR TO FALL. THE HINGE IS INSTALLED UPSIDE DOWN WITH THE STOP GUARD ON THE BOTTOM DUE TO THE FENDER BEING IN THE WAY TO INSTALL IT RIGHT SIDE UP. AS SUCH THE FLIMSY LOCK WASHER WHICH HOLDS THE PIN BROKE OFF ALLOWING THE PIN TO WORK ITS WAY DOWN. UPON INSPECTION OF THE OTHER DOOR PINS, 2 OF THE REMAINING 3 WERE BROKEN BUT HAD NOT YET FALLEN OFF. THE DOORS ARE POTENTIALLY HARMFUL TO ANYONE OPENING THEM AND HAVING THEM DROP ON A CHILD OR SENIOR AS WELL AS THE POSSIBLE STRAIN IF HELD ONTO UNDER THESE CIRCUMSTANCES. DT

Tires
Filed Oct 22, 2002TX

PLEASE ADD DETAILS. MR

Vehicle Speed Control
Filed Oct 9, 2002IL

CONSUMER STATE WHILE DRIVING WITH SPEED CONTROL ON WITHOUT ANY INDICATION VEHICLE SPEEDED UP CAUSING CONSUMER TO LOSS CONTROL IN RESULT OF A VEHICLE CRASH. PLEASE PROVIDE FURTHER INFORMATION. MR

Air Bags › FrontalCrash
Filed Oct 9, 2002IL

CONSUMER STATE WHILE VEHICLE WAS TRAVELING OUT OF CONTROL AT 115 MPH IN RESULT OF VEHICLE CRASH AIR BAGS DID NOT DEPLOY AT ANY TIME. PLEASE PROVIDE FURTHER INFORMATION. MR

Structure › Body › Door1 injured
Filed Oct 3, 2002CA

I RENTED A FORD SABLE FROM BUDGET RENT A CAR FROM 9-21-2002 THRU 10-01-2002. ON FOUR OCCASIONS DURING THAT TIME, I CUT MY LOWER LEFT LEG RATHER SEVERELY (ENOUGH TO PRODCUE RUNNING BLOOD) ON THE CAR DOOR. UPON CLOSELY EXAMINING THE DOOR, IT IS CLEAR THAT THE LOWER PORTION OF IT PROTRUDES SEVERAL INCHES INWARD IN A SHARPLY CURVED FASHION WITH A VERY POINTED TIP. THE DOOR WAS NOT DAMAGED IN ANY WAY, AND IT OPENED AND CLOSED AS INTENDED. IT IS UNREALISTIC TO THINK THAT IN 22 YEARS OF DRIVING, THAT I WOULD ALL OF A SUDDEN NOT KNOW HOW TO ENTER OR EXIT AN AUTOMOBILE. I'VE RENTED MERCURY SABLES ON SEVERAL OCCAISONS OVER PREVIOUS YEARS, AND HAVE NEVER HAD THAT PROBLEM BEFORE IN MY LIFE. I REPORT THAT THE CAR IS A 2002 MODEL, BUT IT MAY BE A 2003 MODEL. IT IS MY PERSONAL OPINION THAT THE MATTER WARRANTS SOME INVESTIGATION IN ORDER TO PREVENT FUTURE INJURIES. MR

Structure › Body › Door1 injured
Filed Oct 3, 2002CA

I RENTED A FORD SABLE FROM BUDGET RENT A CAR FROM 9-21-2002 THRU 10-01-2002. ON FOUR OCCASIONS DURING THAT TIME, I CUT MY LOWER LEFT LEG RATHER SEVERELY (ENOUGH TO PRODUCE RUNNING BLOOD) ON THE CAR DOOR. UPON CLOSELY EXAMINING THE DOOR, IT IS CLEAR THAT THE LOWER PORTION OF IT PROTRUDES SEVERAL INCHES INWARD IN A SHARPLY CURVED FASHION WITH A VERY POINTED TIP. THE DOOR WAS NOT DAMAGED IN ANY WAY, AND IT OPENED AND CLOSED AS INTENDED. IT IS UNREALISTIC TO THINK THAT IN 22 YEARS OF DRIVING, THAT I WOULD ALL OF A SUDDEN NOT KNOW HOW TO ENTER OR EXIT AN AUTOMOBILE. I'VE RENTED MERCURY SABLES ON SEVERAL OCCASIONS OVER PREVIOUS YEARS, AND HAVE NEVER HAD THAT PROBLEM BEFORE IN MY LIFE. I REPORT THAT THE CAR IS A 2002 MODEL, BUT IT MAY BE A 2003 MODEL. IT IS MY PERSONAL OPINION THAT THE MATTER WARRANTS SOME INVESTIGATION IN ORDER TO PREVENT FUTURE INJURIES. *PH *JB **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT OVER TO ARTEMIS**768041

Engine and Engine Cooling › Engine › Gasoline
Filed Oct 2, 2002NJ

WHILE DRIVING THE VEHICLE AT ANY SPEED ENGINE WILL STALL, VEHICLE HAS BEEN SERVICED SEVERAL OCCASION AT THE DEALER AND PROBLEM STILL REOCCURS. NLM

Seat Belts › Front › Retractor
Filed Sep 30, 2002NH

CONSUMER STATES THAT THE PASSENGER SIDE SEAT BELT LOCK UPS AND WILL NOT RELEASE UNTIL THE SEAT BELT IS UNHOOKED,WITHOUT APPLYING BRAKES.HAD SEAT BELT REPLACED SEVERAL TIMES PROBLEM STILL REOCCURED. NLM

Vehicle Speed Control
Filed Sep 24, 2002CA

CONSUMER STATES THAT WHILE PULLING UP TO AN INTERSECTION WITH FOOT ON BRAKE VEHICLE SUDDENLY STARTED TO ACCELERATE. CONSUMER STATES ENGINE WAS RACING LIKE IT WAS GOING TO TAKE OFF. CONSUMER IS AFRAID OF REAR ENDING SOMEONE. PLEASE PROVIDE ANY FURTHER INFORMATION.

Vehicle Speed Control
Filed Sep 24, 2002CA

WHILE APPLYING THE BRAKE THE VEHICLE SUDDENLY SURGE FORWARD. AND THE CONSUMER FOOT WASN'T ON THE GAS PEDAL. THE DEALERSHIP IS AWARE OF THE PROBLEM.

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash
Filed Sep 18, 2002CT

WHILE TRAVELING 5 MPH AND ATTEMPTING AVOID A CRASH CONSUMER DEPRESSED BRAKE PEDAL WITH FORCE TO FLOORBOARD RESULTING IN ACCELERATOR PEDAL BEING DEPRESSED AT THE SAME TIME. THIS CAUSED A CRASH. PLEASE PROVIDE FURTHER INFORMATION.*AK

Seat Belts › Front › Retractor1 injured
Filed Sep 18, 2002CT

RENTAL CAR FORD TAURUS, FRONT PASS SEATBELT TIGHTENED WOULD NOT RELEASE, CUTTING INTO THROAT. RETURNED CAR. REC'D MERCURY SABLE, SAME PROBLEM. WAS STUCK DRIVING 17 HOURS FROM IN TO CT WITH BELT CUTTING INTO THROAT. USED BELT PROPERLY. WHEN LEANING OVER TO PICK UP ITEM FROM FLOOR, OR GLOVE COMPARTMENT BELT WOULD DEPLOY COMPLETELY. UPON RETURNING BODY TO UPRIGHT POSITION, BELT MADE CLICKING NOISES AND TIGHTENED WITH EVERY UPRIGHT MOVEMENT. BECAME EXTREMELY CONSTRICTING. DRIVER HAD TO RELEASE BELT FOR 17 HOUR TRIP. PASS RETRACTED IT COMPLETELY, DEPLOY IT TO USE IT, AND TRIED TO STAY STILL AND NOT MOVE. WHEN MOVEMENT OCCURRED BELT WOULD REACH IT'S END AND START CLICKING AND CONSTRICTING WITH EVERY TINY MOVEMENT. NEEDLESS TO SAY AFTER 17 HOURS OF DRIVING AND TIGHTENING, SKIN UNDER BELT AREA IS VERY TENDER, THROAT IS SORE, ALMOST CHOKED, ALMOST CUT. FOR PART OF TRIP HAD TO PLACE SEAT IN LAYDOWN POSITION TO ALLEVIATE THROAT CONSTRICTION OF BELT. MFG STATES 'THAT IS THE WAY DOT SET UP THE REGULATIONS, AND WE JUST FOLLOW THEM...BELTS ARE MADE FOR US.....NO RECALLS.....NO ADJUSTMENTS CAN BE MADE'. IT IS MY UNDERSTANDING OTHERS HAD TO CUT OFF THE BELT. EVEN WENT TO TEST DRIVE THEM, SAME THING HAPPENED. BELT IS MADE FOR CHILD SAFETY? SOME TYPE OF SENSOR? NO ACCIDENT OCCURRED AT ANY TIME. BELT IS MALFUNCTIONING WHEN DEPLOYED ALL THE WAY BY JUST BENDING OVER OR MOVING AROUND. BEFORE SOMEONE GETS SERIOUSLY HURT, SOMEONE NEEDS TO RECALL AND RESTYLE THESE EXISTING BELTS. DRIVERS BELT DID NOT

Air Bags › FrontalCrash
Filed Aug 13, 2002NY

VEHICLE WAS INVOLVED IN A FRONTAL COLLSION IN WHICH IT HIT A PARKED CAR AND RAN INTO A HOUSE, AND NEITHER AIR BAG DEPLOYED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

Vehicle Speed ControlCrash
Filed Aug 13, 2002NY

UPON SHIFTING INTO GEAR VEHICLE SUDDENLY ACCELERATED AND TOOK OFF OUT OF CONTROL,CAUSING A VEHICLE CRASH. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

Service Brakes, Hydraulic › Foundation ComponentsCrash
Filed Jul 16, 2002NJ

WHILE DRIVING BRAKES WENT OUT, CAUSING A VEHICLE CRASH. CAUSE UNKNOWN. DEALER NOTIFIED.*AKJLG

Air Bags › FrontalCrash
Filed May 28, 2002FL

FRONT COLLISION AT 45 MPH, DRIVERS AIRBAG DID NOT DEPLOY, PASSENGER AIRBAG DEPLOYED. DAMAGE TO VEHICLE WAS 5000 DOLLARS. *AK.*JB

Service Brakes, Hydraulic › Pedals and Linkages
Filed Apr 24, 2002NJ

BRAKE AND GAS PEDALS ARE TOO CLOSE TOGETHER, MORE THAN ONCE, VEHICLE FAILED TO STOP BECAUSE WHEN APPLYING THE BRAKE CONSUMERS FOOT HIT THE GAS PEDAL AND VEHICLE WOULD NOT STOP.*AK .*JB

Vehicle Speed Control › Accelerator Pedal
Filed Apr 24, 2002IL

WHILE DRIVING 30 MPH AND UPON STOPPING, CONSUMERS FOOT GOT STUCK BETWEEN BRAKE AND ACCELERATOR, ALMOST CAUSING AN ACCIDENT. *AK MANUFACTURER CONTACTED. *TT

Visibility › Glass, Side/Rear
Filed Apr 22, 2002OK

THE LEFT REAR WINDOW SUDDENLY IMPLODED INTO THE CAR, SHATTERING INTO SEVERAL HUNDRED SMALL PIECES. THERE WAS NO ROCK OR OTHER PROJECTILE. THE TEMPERATURE CONTRAST BETWEEN INSIDE AND OUTSIDE WAS NOT GREAT.*AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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