Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →
I HAVE A 2010 MERCURY MILAN. THERE IS AN OPEN RECALL ON THE HYDRAULIC BRAKE SYSTEM FOR OVER A YEAR WITHOUT A REMEDY. I AM NERVOUS TO DRIVE LONG DISTANCES OR SELL IT BECAUSE OF WHAT MIGHT HAPPEN. THERE HAS BEEN NO COMMUNICATION FROM FORD.
I STARTED MY CAR TO GO TO WORK AND THE POWER STEERING ASSIST LIGHT CAME ON AND MY STEERING WHEEL IS LOCKED.
REPLACED ABS AND MASTER CYLINDER AND CAN'T RESTORE BRAKES AFTER BLEEDING THEM OUT THERE WAS STILL NO BRAKES REPLACED ABS AND MASTER CYLINDER REBLEED THEM AND STILL NO BRAKES
AT NIGHT, AS MY SON WAS APPROACHING A 4 WAY STOP ON A CITY STREET IN SLICK, ICY CONDITIONS, ABS KICKED IN AND LOCKED UP AND SLID THROUGH THE STOP SIGN. SINCE THAT TIME, THE ABS HAS NOT WORKED. THE BRAKES SILL WORK, BUT YOU HAVE DEPRESS IT NEARLY ALL THE WAY. TOOK IT TO THE MECHANIC LAST WEEK, AND SAID HCU VALVE WAS STICKING AND NOT CLOSING. NOTED THEIR WAS A RECALL ON THIS FOR EARLY MANUFACTURED MODEL NHTSA #19V904.
CAN NOT RESTORE BRAKES TRIED REPLACING MASTERCYCLINDER AND ABS ALSO BLEED ABS AND MASTER CYLINDER STILL NO BRAKES
MULTIPLE TIMES NOW THE STEERING COLUMN LOCKS UP AND POWER STEERING.FAILS WHILE DRIVING. THE LATEST TIME WAS IN A PARKING LOT. THIS IS A VERY DANGEROUS SITUATION. THE LAST TIME WAS 1/30/2021.
MY CARS POWER STEERING SOMETIMES WON'T WORK WHEN I START THE CAR. IT WILL WORK AFTER I TURN CAR OFF AND RESTART IT. I SAW ON THE INTERNET THAT THIS A COMMON PROBLEM. I CALLED FORD AND HE SAYS THE RECALL DOES INCLUDE MY CAR. I DON'T UNDERSTAND WHY MY CAR IS NOT INCLUDED IN THE RECALL. LATELY IT IS HAPPENING MORE OFTEN.
POWER STEERING ASSIST FAULT ON DASH WITH POWER STEERING NOT WORKING. UNIT WAS ALREADY REPLACED 7 MONTHS AGO AND HAS FAILED AGAIN. THIS IS A REAL SAFETY ISSUE AND FORD MUST ISSUE A RECALL! SERVICE ADVANCETRAC ERROR ALSO DISPLAYED. ONLY 46,000 MILES ON VEHICLE AND THE POWER STEERING HAS FAILED TWICE!
I DON'T HAVE BRAKES AND THE ABS AND BRAKE LIGHT IS ON.
ON JANUARY 19, 2021, I WAS BACKING OUT OF A PARKING SPACE AND MY STEERING WHEEL WOULD NOT TURN. I LOOKED AT THE MESSAGE CENTER ON MY 2010 MERCURY MILAN AND THE MESSAGE SHOWED "POWER STEERING FAULT". I PULLED BACK UP INTO THE PARKING SPACE AND SHUT OFF THE VEHICLE AND WHEN I RESTARTED IT, EVERYTHING WAS OKAY. I SEE WHERE THIS IS A RECALL ON MERCURY MILAN 2011 AND AFTER. PLEASE CONSIDER RECALLING THIS ON THE 2010 MODELS AS I SEE THERE ARE LOTS OF COMPLAINTS ON THIS HAPPENING TO THE 2010 MERCURY MILAN. I'M CONCERNED ABOUT IT GOING OUT WHILE DRIVING DOWN THE ROAD AND HAVING A WRECK.
I DRIVE A 2010 MERCURY MILAN. I'VE HAD NO PROBLEMS WHATSOEVER WITHIN THE LAST THREE YEARS DRIVING THIS VEHICLE. YESTERDAY (01/21/21) & WITHOUT WARNING THE SERVICE POWER STEERING MESSAGE POPPED UP ON MY DASH BOARD JUST AS I MADE IT TO THE STORE. I TURNED MY CAR OFF AND BACK ON AND HAD NO POWER STEERING. I COULD NOT TURN THE WHEEL AT ALL!! MY CAR ISN'T DRIVABLE RIGHT NOW. I HOPE THERE'S A RECALL ON THIS VEHICLE. I JUST PAID THE VEHICLE LOAN OFF DAYS AGO.
POWER STEERING ASSIST WARNING. POWER STEERING DOESN'T WORK.
MY WIFE WAS BACKING OUT OF A PARKING SPOT AT A SHOPPING CENTER WHEN THE POWER STEERING WENT OUT ON OUR 2010 MILAN. THERE WERE NO PREVIOUS WARNING NOTIFICATIONS PRIOR TO THIS INCIDENT. THE WARNING LIGHTS INDICATED TO SERVICE ADVANCE TRACK AND SERVICE POWER STEERING NOW. I HAVE READ THAT THERE ARE RECALLS FOR THIS PROBLEM WITH 2011 MILAN'S AND ABOVE BUT NOT THE 2010. WERE THE SAME STEERING COMPONENTS INSTALLED IN THE 2010 AS IN THE 2011 AND ABOVE. I'M THANKFUL THAT MY WIFE WAS JUST IN A PARKING LOT WHEN THIS TOOK PLACE AND NO ON THE EXPRESS WAY. CURRENTLY AT THE FORD DEALER. WAITING TO SEE WHAT THE COST WILL BE TO REPAIR !!!!! DOES SOMEONE HAVE TO GET SERIOUSLY INJURED OR DIE BEFORE FORD WILL INCLUDE THE 2010 MILAN FOR THIS POWER STEERING PROBLEM.
WENT TO OPEN THE DRIVER SIDE DOOR AND WASN'T ABLE TO OPEN FROM INSIDE. I HAD TO ROLL THE WINDOW DOWN TO OPEN DOOR FROM OUTSIDE HANDLE. I FIND THIS TO BE A HAZARD IF AN EMERGENCY WOULD HAVE OCCURRED. MY CAR WAS IN OFF POSITION AFTER PARKING AND REMOVING KEY OUT OF IGNITION.
ELECTRONIC POWER STEERING SUDDENLY STOPPED WORKING WHILE DRIVING. I WAS ABLE TO MANUALLY STEER TO GET THE VEHICLE HOME. AFTER RESEARCHING ONLINE, THIS IS A KNOWN AND COMMON ISSUE. FORD MOTOR CO. ADDRESSED THE ISSUE IN 2011 MODELS, BUT NOT IN 2010 MODELS. I HAVE FOUND HUNDREDS OF COMPLAINTS ACROSS VARIOUS CAR FORUMS FOR THIS ISSUE.
POWER STEERING HYDRAULIC LOCKED ON ME TWICE WHILE DRIVING FIRST TIME I WAS ON EXPRESS WAY AND HIT WALL 2ND TIME I KNEW WHAT WAS ABOUT TO HAPPEN AND OF COURSE STEERING LOCKED AND I ALMOST CRASHED AGAIN THIS NEEDS TO BE ADDRESSED BECAUSE MY RESEARCH SHOWS ME FOLKS HAVE DIED FROM THIS BUT BECAUSE IT'S NOT ENOUGH DEATHS IT WON'T BE RECALLED THIS IS CRAZY WHY RECALL 2011 THAT HAS SAME PART AND NOT 2010
MY WIFE WAS DRIVING THE CAR AND PULLING INTO A PARKING LOT WHEN THE SERVICE ADVANTRAC MESSAGE POPPED UP ON THE DASH AND SHE LOST ALL STEERING CONTROL. FORTUNATELY SHE WAS ABLE TO GET THE CAR STOPPED BEFORE HITTING ANYTHING. I HAVE NOTICED THE LAST COUPLE OF DAYS WHEN COLD STARTING THE CAR AND TAKING OFF IN IT THE STEERING HAS BEEN FIGHTING BACK WHEN TRYING TO MAKE A SHARP TURN. I THOUGHT IT JUST HAD SOMETHING TO DO WITH THE COLD TEMPERATURES AND THE POWER STEERING FLUID. THE CAR HAS AROUND 149,000 MILES ON IT. I WAS NOT IN THE CAR WHEN ALL THIS HAPPENED SO I CAN'T GIVE ANY MORE DETAILS THAN THIS AT THIS MOMENT.
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35-40 MPH, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE VEHICLE LOSS POWER STEERING FUNCTIONALITY. THE CONTACT COAST TO THE SIDE OF THE ROADWAY AND REVERSE THE VEHICLE BACK TO THE RESIDENCE. THE CONTACT STATED THAT STEERING THE VEHICLE WAS DIFFICULT DUE TO THE FAILURE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO STATED THAT THE STEERING GEAR NEEDED TO BE REPLACED AND REPROGRAMMED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.
FOR THE LAST YEAR, THE POWER STEERING ASSIST ON MY 2010 MERCURY MILAN WILL RANDOMLY TURN OFF WHILE DRIVING THE CAR AND PRIOR TO STARTING THE CAR. I CAN TURN THE CAR OFF, WAIT AND THE POWER STEERING ASSIST WILL RE-ACTIVATE.
MY MERCURY MILAN HAS 124,000 MILES ON IT AND I JUST EXPERIENCED THE SOFT BRAKE PROBLEM WHILE PARKING MY CAR IN THE GARAGE AT A SLOW SPEED AND THE PEDAL WENT TO THE FLOOR. NOW WHEN I DRIVE THE VEHICLE, THE PEDAL GOES ALMOST ALL THE WAY TO THE FLOOR TO STOP NOW AND HAS NOT RETURNED TO NORMAL. I CALLED FORD DIRECT AFTER CONTACTING MY LOCAL DEALERSHIP, AND THEY TOLD ME THAT MY CAR DOES NOT FALL WITH IN THE DATE RANGE FROM MANUFACTURING (6 MOS) FOR THE FORD ISSUED RECALL NUMBER 19S54. THEY BASICALLY TOLD ME THIS IS AN OWNERS EXPENSE NOW. CLEARLY THE BOSCH HCU PARTS FORD INSTALLS ARE DEFECTIVE AND AND THEY SHOULD COVER THE COST. I JUST RECEIVED AN ESTIMATE OF ALMOST A $1000 TO REPLACE THE HCU AND FLUSH THE BREAK SYSTEM. I AM AT A LOST FOR WORDS IN HOW I FEEL ABOUT THIS.
CAR LOOSES ALL POWER ENGINE SHUTTERS AND SPUTTERS VERY DANGEROUS! THROTTLE BODY CODE CAME UP WITH MY MECHANIC TOOK IT TO FORD DEALERSHIP THEY WILL NOT REPLACE IT I'M SCARED TO DRIVE IT NOW . HAS HAPPENED 6 TIMES THIS PAST MONTH FORD TOLD ME A WHEEL SPEED SENSOR WAS AT FAULT THAT HAS BEEN FIXED WITH NO IMPROVEMENT OF CAR BASICALLY SHUTTING DOWN ..LIMP MODE FOR SAFETY ??? FORD ! YOU DRIVE THIS CAR 70MPH ON THE HIGHWAY WHEN LIMP MODE IGAGES PRETTY SCARY !! YOUR GOING TO KILL PEOPLE !
MY PASSENGER REAR LIGHTS FLICKER OR DON'T WORK AT ALL. HAVE BEEN TOLD THEY HAVE BEEN REPLACED BEFORE! SHOULD BE A RECALL AS THEY ARE EXPENSIVE AND ALL LED
WHEN BRAKING TO SLOW DOWN OR GET TO A STOP THE BRAKE PEDAL PRESSED DOWN BUT THE CAR DIDN'T SEEM TO STOP AS QUICK AS IT SHOULD HAVE. A WHILE LATER, WHEN HAVING TO BRAKE QUICKLY, THE CAR HIT ANOTHER VEHICLE INFRONT OF IT. THE ACCIDENT TOOK PLACE ON A CITY ROAD. NO POLICE REPORT WAS FILED BECAUSE THE OTHER CAR'S BUMPER HAD MINOR DAMAGE UNLIKE MY CAR WHICH THE FRONT & HOOD OF HAS SUBSTANTIAL DAMAGE.THE REPAIR ESTIMATE FOR ME WAS ABOUT 4K DOLLARS WHICH IS HIGHER THAN I CAN AFFORD.
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 45 MPH, THE STEERING BECAME DIFFICULT TO TURN WITH THE ADVANCE TRAC AND POWER TRAIN WARNING LIGHTS ILLUMINATED. MEEGAN FORD INC (119 STATE ST, MOUNT PLEASANT, PA 15666 (724) 547-3552) WAS CONTACTED AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 173,000. THE VEHICLE WAS TAKEN TO BE DIAGNOSED AND REPAIRED.*JB CONSUMER STATED FAILURE WAS EXACT FAILURE OF VEHICLES 2011 AND UP.
I PARKED MY CAR 2 DAYS AGO IN FRONT OF MY HOUSE AND THE NEXT MORNING I WOKE UP I COULD NOT MOVE MY STEERING WHEEL, MY CAR DISPLAYED ON THE DASHBOARD 'POWER STEERING ASSIST FAULT' I CAN NO FIGURE OUT THE PROBLEM
WHILE DRIVING ON A STRAIGHT FLAT HIGHWAY AT 55 MPH THE THROTTLE SUDDENLY REVVED UP AND REMAINED REVVED UP AS I REMOVED FOOT FROM GAS PEDAL VISUALLY CHECKED THAT IT WAS IN DRIVE AND THAT THE CRUISE CONTROL WASN'T ON, AND IT WAS IN DRIVE AND CRUISE WAS T TURNED ON. I TAPPED THE GAS PEDAL, THEN TAPPED 3 QUICK TIMES, TAPPED THE BRAKE PEDAL AND ABOUT 2-3 SECONDS AFTER I TAPPED THE BRAKE PEDAL IT QUIT REVVING UP AND IT WENT BACK TO NORMAL, DECELERATED BECAUSE I DIDN'T HAVE MY FOOT ON EITHER PEDAL. I CONTINUED TO DRIVE IT AND HAVEN'T HAD ANY OTHER PROBLEMS.
THE CAR BRAKES NO LONGER WORK, REPLACED BRAKE PADS AND CALIPERS AND STILL NO BRAKES. TOOK IT TO DEALER AND THEY SAID THERE IS A RECALL IN PLACE AND STILL NO FIX. IT'S BEEN ALMOST A YEAR NOW.
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH AND ATTEMPTING TO PARK IN A PARKING LOT, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATE INDEPENDENTLY. AS A RESULT, THE VEHICLE CRASHED INTO A LIGHT POST THEN THE VEHICLE VIOLENTLY WENT BACKWARDS DUE TO THE IMPACT APPROXIMATELY 6 FEET. THE ENGINE AND THE RADIATOR WERE PUNCTURED DUE TO THE IMPACT CAUSING THE VEHICLE TO BE UNDRIVABLE. THE CONTACT WENT TO A DOCTOR WHERE IT WAS CONFIRMED SHE SUSTAINED NECK AND MINOR BRUISING. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 182,000.
THE BRAKE LIGHT, ABS LIGHT, AND ELECTRIC STABILIZER LIGHTS CAME ON, WHICH RESULTED IN THE LOSS OF FULL BRAKING. I TOOK THE CAR TO MY MECHANIC; HE DISCOVERED THAT THE ABS PUMP WAS LEAKING. I PURCHASED A USED ABS PUMP, AND AFTER INSTALLING IT, THE MECHANIC HAD NO SUCCESS RESETTING THE CODES. HE TOLD ME IT COULD BE THAT THE PART IS A USED ONE, SO I ORDERED A NEW ABS PUMP FROM PARTS MAVEN FORD. AFTER INSTALLING THE NEW PART, THE MECHANIC HAD THE SAME ISSUES WITH IT AS WELL. THE MECHANIC IS NOT ABLE TO CLEAR OR RESET ALL CODES FOR THE ELECTRIC STABILIZER, ABS, AND BRAKE LIGHTS AND ADEQUATELY CALIBRATE THE BRAKES. IT LEFT THE BRAKE VERY SOFT ON THE PEDAL, AND IT REQUIRED PRESSING THE BRAKE HARD TO THE FLOOR TO BRING THE CAR TO A FULL STOP. WHAT'S WORST, WHEN MOVING FROM THE PARK, THE CAR WOULD ROLL FORWARD OR BACKWARD AND IS NOT STOPPING THE VEHICLE AS IT OUGHT TO DO. IT TAKES LONGER TO STOP, AND IT REQUIRES PRESSING HARD ON THE BRAKE AND LONGER DISTANCE TO COME TO A FULL STOP. UPON FURTHER RESEARCH, THE MECHANIC FOUND OUT THAT FORD KNEW ABOUT THE PROBLEM AND HAD ISSUED A RECALL FOR OWNERS WHO WERE EXPERIENCING THE SAME PROBLEM MENTIONED ABOVE TO HAVE THEIR VEHICLES FIX FOR FREE AT A FORD REPAIR SHOP. I CONTACTED FORD ON 10/12/20 ONLY TO BE TOLD BY THE FORD REPAIR SHOP AND ON AN ONLINE CHAT WITH A FORD REP THAT MY CAR, WHILE IT'S ONE OF THE VEHICLES LISTED IN THE RECALL, IS NOT APPLICABLE DUE TO MY VIN#. IT IS VERY TROUBLESOME BECAUSE FORD ONLY LIMITED THE RECALL TO SOME 2010 MERCU
VEHICLE STALL WHILE SITTING AT LIGHT - CAR IN DRIVE. CAR NEEDED TO BE RESTARTED. THIS HAPPENED MULTIPLE TIMES IN A ROW AND FINALLY WAS ABLE TO GAS AND ACCELERATE. LET CAR SIT FOR AWHILE, RESTARTED AND IT STALLED. OTHER TIMES WHILE IDLE - CAR IN PARK, ENGINE SURGES. I BELIEVE THIS IS THE THROTTLE BODY ISSUE PREVIOUSLY REPORTED BY OTHERS.
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE PULLING OUT OF THE DRIVEWAY, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.*DT*JB
I WAS DRIVING THE SHORT DISTANCE HOME WHEN MY VEHICLE BEGAN TO SHAKE BACK AND FORTH. THE ERROR LIGHT CAME ON STATING THAT THE POWER STEERING NEEDED TO BE CHECKED. WHEN I TURNED OFF THE CAR AND TURNED IT BACK ON, THE CAR NO LONGER ALLOWED THE POWER STEERING TO DRIVE. THE ELECTRIC RACK AND PINION FOR MY 2010 MERCURY MILAN NEEDS TO BE REPLACED. THERE HAVE BEEN SEVERAL RECALLS FOR THE SAME PROBLEM WITH OTHER MERCURY MILANS BUT MY PARTICULAR CAR DOES NOT HAVE THE SAME RECALL EVEN WITH THE SAME OCCURANCE.
POWER STEERING ASSIST FAULT KEEPS POPPING UP AND IT'S SUPER HARD TO TURN AND IT'S UNSAFE FOR MY FAMILY
DRIVING ON PARKWAY IN HUNTSVILLE ALABAMA WHEN THE POWER STEERING DEFAULT LIGHT COME ON AND COULDN'T STEER IT AT ALL AND MEMORIAL PARKWAY IS ALWAYS VERY BUSY. COULDN'T EVEN GET IN A TURNING LANE TO GET OFF OF THE PARKWAY. TOOK ME TWO HRS TO DRIVE 10 MILES AND FINALLY GOT IT INTO THE PARKING LOT AT THE MAINTENANCE SHOP. LIKE TO HAVE NEVER GOT IT TO A SHOP. IMAGINE A 72 YR OLD ELDERLY LADY TRYING TO ENTER THE PARKING LOT OF A MAINTENANCE SHOP. I REALLY NEED SOME HELP TO REPLACE A POWER STEERING.
POWER STEERING ASSIST FAULT INDICATOR, 126,000 MILES, $2200 REPAIR ESTIMATE TO REPLACE THE STEERING GEAR & RACK ASSEMBLY. DEALERSHIP SAID ITS A COMMON PROBLEM FOR THIS MODEL BUT THE RECALLS ONLY COVERED '11-'15. CALLED FORD CUSTOMER SERVICE AND TOLD ITS NOT UNDER WARRANTY OR RECALL SO THEY WOULDN'T OFFER ANY REIMBURSEMENT.
RIDING DOWN THE ROAD AND THE WHEEL INSTANTLY LOCKED UP ON ME STATING IN THE MESSAGE CENTER OF THE CAR "POWER STEERING ASSIST FAULT" SERVICE POWER STEERING" SERVICE POWER STEERING NOW" AND SERVICE ADVANCETRAC" CAUSED A ACCIDENT AND NOW MY CAR CAUSE SO MUCH MONEY TO FIX. I LOST CONTROL BECAUSE THE WHEEL STOP TURNING.
THE CAR STALLED ON THE HIGHWAY, STARTED UP. ABOUT A MILE LATER IT STALLED AGAIN...NO WARNING LIGHTS CAME ON... THEN COMBUSTED INTO FLAMES AND BURNT TO THE GROUND.*DT*AS*DT*JB
SHORTLY HAVING THE AIRBAG REPLACED UNDER RECALL, THE AIRBAG WARNING LIGHT BECAME ILLUMINATED. THE DEALER SAID IS WAS NOT RELATED TO THE RECALL WORK AND THE SYSTEM WAS SHOWING FAULT CODES FOR THE CRASH SENSOR, DEPLOYMENT, AND PRETTY MUCH EVERY CIRCUIT.
INTERIOR COMPONENT OF INTERIOR DRIVER'S DOOR HANDLE SNAPPED PREVENTING DRIVER FROM OPENING THE DOOR WHILE INSIDE THE CAR. THIS PLASTIC CONNECTOR BROKE WHEN OPERATOR PLACED STANDARD FORCE ON HANDLE TO OPEN THE DOOR. *TR
THE CAR IS MY DAUGHTERS EVERYDAY DRIVER SHE 17 SHE WAS DRIVING HOME FROM WORK WHEN THE SERVICE ADVANCETRAC POWER STEERING NOW LIGHTS COME ON AND AS SOON AS THE CAR IS TURNED OFF AND TURNED BACK ON THE POWER STEERING IS LOST I HAVE SEEN WHERE YOU HAVE RECALLED 2011 AND UP BUT NOT 2010 I'M HERE TO TELL YOU IF MY DAUGHTER WOULD HAVE GOT IN A ACCIDENT AND GOT HURT FROM THIS YOU WOULD HAVE HAD A LAW SUIT ON YOUR HANDS I'M PAYING OUT OF POCKET 2000 TO HAVE THIS FIXED BECAUSE SHE NEEDS A CAR I'M SO ANGRY I AM GOING TO CONTACT A ATTORNEY BECAUSE I THINK THIS IS WRONG. *TR
THE PASSENGER SIDE OUTER LED TAILLIGHT HAS FAILED NOW TWICE. QUITE EXPENSIVE TO REPLACE AS YOU HAVE TO BUY A WHOLE NEW ASSEMBLY VS JUST A NEW BULB. *TR
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR THE DEALER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD EXTENDING THE BRAKING DISTANCE. THE PARKING BRAKE WAS USED TO SLOW AND STOP THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT DROVE THE VEHICLE TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO JOHN KENNEDY FORD OF JENKINTOWN (1650 THE FAIRWAY, JENKINTOWN, PA 19046) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE EXPERIENCED COMPLETE BRAKE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 153,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
MY 17 YEAR OLD SON WAS DRIVING HIS MERCURY MILAN PREMIER WITH ONLY 96,000 MILES ON THE ROAD WHEN THE STEERING ASSIST FAILURE INDICATOR CAME ON. HE PULLED OVER AND TURNED THE CAR OFF. HE CALLED ME ON THE PHONE AND I INSTRUCTED HIM TO TURN THE CAR BACK ON. AT THAT POINT HE LOST ALL POWER STEERING ON THE CAR. HE IS LUCKY THAT THIS DIDN'T HAPPEN ON THE HIGHWAY OR IN THE WINTER. I DID SOME RESEARCH AND FOUND OUT THAT THIS IS A KNOWN PROBLEM ON THE ELECTRONIC STEERING ASSIST. FORD HAS ISSUED RECALLS ON THE 2011 BUT 2010. THE PART FROM THE DEALER IS 1,155 PLUS THE LABOR WILL COST AROUND 2100 DOLLARS. SHAME ON FORD FOR NOT RECALLING THE 2010! SAFETY SHOULD COME FIRST!! I'M FILING THIS REPORT WITH THE NHTSA AS THIS IS A DANGEROUS FAILURE. *TR
WHEN THE BRAKE PEDAL IS RELEASED THE CAR DOESN'T MOVE FORWARD OR BACKWARD. THE BRAKES ARE STICKING BETWEEN STOPPED AND GO. THIS PROBLEM ALSO OCCURS WHEN THE CAR IS IN MOTION AND THERE IS SHAKING AND A VIBRATION THAT LITERALLY COMES OUT OF NOWHERE. THE MAIN QUESTION HERE TO BE ANSWERED; IS THE ABS VALVE AND THE HYDRAULIC CONTROL UNIT WORKING PROPERLY? CURRENTLY THE CAR IS NOT COVERED UNDER THE FORD RECALL 19S54. THE RECALL FOR THE ABS HYDRAULIC CONTROL UNIT NEEDS TO BE EXPANDED TO COVER ALL MERCURY MILAN VEHICLES. THE TESTING AND OR REPLACEMENT OF THE HCU IS CRITICAL FOR ALL MILAN OWNERS SAFETY. I WAS TOLD AT MY DEALERSHIP THAT THERE IS NO RECALL AND THE ABS LIGHT ISN'T ON SO THERE ISN'T ANY PROBLEM. I AM GOING TO SEE IF I CAN GET THIS PROBLEM REPAIRED ON MY OWN AFTER DEALING WITH THIS ISSUE FOR THE PAST SIX MONTHS. *TR
WHEN DRIVING AT HIGH SPEEDS ON THE FREEWAY THERE IS A JERK IN THE CAR, THE TRIANGLE WARNING LIGHT COMES ON THAT SAYS PULL OVER WHEN SAFE, THE ENGINE SHUTS OFF, AND WE CAN NO LONGER ACCELERATE. WE PULL OVER, TURN OFF THE CAR, AND THEN TURN IT BACK ON. *TR
L E D MODULE FOR THE REAR BRAKE LIGHTS STAYS ON ALL THE TIME, BRIGHT. *TR
WHEN YOU RELEASE THE BRAKE PEDAL THE CAR DOESN'T MOVE AS IF THE BRAKES ARE STILL BEING PRESSED. WHEN YOU GENTLY TOUCH THE GAS PEDAL YOU HEAR A NOISE AND THEN THE CAR STARTS MOVING FORWARD SLOWLY. THE CAR ALSO DOES THIS WHILE DRIVING BY APPLYING THE BRAKES OCCASIONALLY WHEN NOT NECESSARY.
THERE IS CURRENTLY A RECALL FOR ABS BUT MY VEHICLE IS NOT INCLUDED ALTHOUGH IT HAS THE SAME ISSUES AS THE OTHER CARS THAT ARE BEING RECALLED.
OUR 2010 MERCURY MILAN HAS 45,000 MILES. AS WE WERE BACKING OUT OF OUR GARAGE, A POWER STEERING ASSIST FAULT MESSAGE DISPLAYED IN THE MESSAGE CENTER, AND ALL POWER STEERING HAD STOPPED. WE HAD THE CAR TOWED TO BE CHECKED, AND THE WHOLE ELECTRICAL POWER STEERING MECHANISM HAD TO BE REPLACED. WE LEARNED THERE HAVE BEEN THOUSANDS OF COMPLAINTS WITH 2010-2014 MODELS, HOWEVER, THE 2010 MODEL WAS NOT INCLUDED IN THE RECALL ALONG WITH THE 2011 AND NEWER MODELS. WITH ALL OF THE DATA PROVING THAT THE 2010 MERCURY MILANS HAD THE SAME FAULTY POWER STEERING, WE NEED TO KNOW WHY THEY WEREN?T INCLUDED. OUR BILL TO REPAIR THIS WAS $1948.31. WE ARE VERY THANKFUL THAT IT HAPPENED IN THE DRIVEWAY, AND NOT ON THE ROAD WHERE SOMEONE COULD HAVE BEEN INJURED. KNOWING THAT THIS SHOULD HAVE BEEN A RECALL, AND THERE ARE OTHER 2010 MILANS OUT THERE ON THE ROAD WITH THIS ISSUE IS VERY SCARY. PLEASE HIGHLY CONSIDER ADDING THIS TO THE RECALL LIST. WE ALSO FEEL STRONGLY THAT WE ARE ENTITLED TO BE REIMBURSED FOR OUR REPAIR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2010 Mercury Milan → · Every Milan year → · How the figures are calculated →