Page 17 of 21 · complaints 801–850 of 1,003

2010 Mercury Milan complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Vehicle Speed Control
Filed Aug 15, 201360,000 milesNJ

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE DECELERATED WITHOUT MANUAL FORCE AND STALLED WITH THE ILLUMINATION OF THE MAINTENANCE LIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THE THROTTLE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Engine
Filed Aug 15, 201340,000 milesMN

FIRST INCIDENT CAR KILLED TWICE AT STOP SIGNS. SINCE THEN IT HAS STALLED AT LEAST 7 TIMES, THE LAST TIME ON THE FREEWAY AT 65 MILES PER HOUR DURING RUSH HOUR. IT WAS ONLY WITH THE HELP OF TWO HIGHWAY HELPERS WHO BLOCKED LANES ON THE FREEWAY WAS I ABLE TO EXIT SAFELY. HAD THE CAR TOWED TO THE FORD DEALERSHIP, THEY RAN A DIAGNOSTIC AND NO CODES WERE FOUND. THEY WERE UNABLE TO IDENTIFY AND FIX THE PROBLEM SO SUGGESTED JUST TAKING THE CAR AND SEE IF IT HAPPENS AGAIN. IN OTHER WORDS, EVEN THOUGH THE CAR HAS STALLED AT LEAST 7 TIMES, TAKE IT OUT ON THE FREEWAY AGAIN AND HOPE FOR THE BEST. I ADVISED FORD THAT WAS NOT ACCEPTABLE AND REFERENCED THE NHTSA ACTION NUMBER PE13003. I HAVE REQUESTED THEY REPLACE THE ELECTRONIC THROTTLE BODY AS THE CAR IS NOT SAFE TO DRIVE. *TR

Electrical System
Filed Aug 14, 201324,000 milesPA

#1:SHORTLY AFTER PURCHASING THE MILAN THE CAR BEGAN TO JUST SHUT DOWN WHILE I WAS DRIVING. I WOULD HAVE TO COAST TO THE SIDE OF THE ROAD, WAIT A FEW MINUTES & THEN IT WOULD RESTART. I AGAIN HAD IT TAKEN TO THE SERVICE CENTER AND THEY HAD TO REPLACE THE THROTTLE BODY. NOW I AM HAVING THIS SAME PROBLEM AGAIN. THIS PROBLEM HAS BEGAN AGAIN. I AGAIN TOOK IT TO THE SERVICE CENTER & THEY COULDN'T FIX ANYTHING BECAUSE THEY SAID THAT THEY COULDN'T GET THE CAR TO MIMIC THE PROBLEM.I HAVE 2 YOUNG CHILDREN AND DURING ONE OF THE FAILURES I WAS TRAVELING ON A RURAL COUNTRY ROAD WITH NOWHERE TO PULL OFF DUE TO STONE MOUNTAINS ON EACH SIDE OF THE ROAD. I HAD TO WAIT IN THE MIDDLE OF THE ROAD A FEW MINUTES UNTIL THE CAR WOULD COOPERATE AND START AGAIN. THIS A SERIOUS SAFETY ISSUE. WE ALL COULD'VE BEEN KILLED AND NOBODY WOULD EVER BE ABLE TO FIGURE OUT WHAT HAPPENED BECAUSE ACCORDING TO THESE TECHNICIANS THE CAR IS FINE. IT NEEDS TO BE KNOWN THAT THE CAR IS NOT FINE AND IS DANGEROUS TO THE DRIVERS AND OTHER INDIVIDUALS ON THE ROAD ALONGSIDE THESE CARS. #2:ALSO, SHORTLY AFTER PURCHASING THE MILAN I WAS HAVING TROUBLE GETTING IT STARTED IN THE MORNING. THE CAR WOULD SIMPLY NOT START, WOULDN'T EVEN TRY TO TURN OVER, THE MESSAGE BOARD WOULD SAY SERVICE ADVANCE TRAC THE OTHER ELECTRICAL COMPONENTS IN THE CAR WORKED FINE, THE CAR COULDN'T BE "JUMPED" EITHER. AFTER A FEW HOURS IT WOULD START UP FINE. TOOK THE CAR TO THE SERVICE CENTER AND THEY REPROGRAMMED THE KEYS AND NOW A YEAR LATER I AM HAVING TH

Fuel/Propulsion System
Filed Aug 13, 201342,000 milesMT

VEHICLE STALLS OUT AT RANDOM TIMES. GOES INTO LIMP HOME MODE. SEEMS TO BE A COMMON PROBLEM WITH THROTTLE BODY. WOULD BE NICE IF FORD FIXED THIS AND GOT PARTS OUT. *TR

Fuel/Propulsion System
Filed Aug 13, 201349,000 milesAR

FIRST BRAKE LIGHT AND TAIL LIGHT ON DRIVERS SIDE LIGHT UP ONCE IN AWHILE DID NOT KNOW WAS OUT TILL FRIEND TOLD ME , COST TO REPAIR LED LIGHT IS $400 FOR PART HAVE NOT REPAIRED YET, WHILE DRIVING AT ANY SPEED CAR WILL SHUT DOWN TO LIMP MODE ,DEALER STATED $550 TO REPAIR AND REPLACE THROTTLE BODY , BOTH ARE SERIOUS SAFETY ITEMS THAT COULD RESULT IN BEING REAR ENDED, OUT OF WARRANTY SO ORDERING A THROTTLE BODY AND REPLACE BY OURSELVES FOR IT STALLS OUT CONTINUOUSLY , RECALL SHOULD BE ORDERED ON BOTH THE TAIL LIGHT ASSEMBLIES AND THE THROTTLE BODY AS BOTH ARE A COMMON PROBLEM ON THESE VEHICLES. *TR

Engine
Filed Aug 13, 201340,000 milesMN

FIRST TIME THE ENGINE QUIT TWICE AT STOP SIGNS. SINCE THEN IT HAS STALLED AT LEAST FIVE TIMES, THE LAST ONE ON A FREEWAY AT 60 MILES PER HOUR DURING RUSH HOUR. HAD THE CAR TOWED TO THE FORD DEALERSHIP, THEY RAN A DIAGNOSTIC AND COULD FIND NO PROBLEMS, NO CODES. THEY DID FIND THE BATTERY CABLES WERE A LITTLE LOOSE AND TIGHTENED THEM. THEY ADVISED DRIVING THE CAR AND SEEING IF IT HAPPENED AGAIN. I AM TALKING TO THE DEALERSHIP ABOUT THIS AS THERE CLEARLY IS A PROBLEM AND DRIVING IT WITHOUT A REPAIR ONLY SETS A POTENTIALLY DANGEROUS SITUATION WHEN THE CAR STALLS AGAIN. *TR

Power Train
Filed Aug 13, 201350,000 milesGA

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT SHE ATTEMPTED TO ACCELERATE BUT THE VEHICLE WOULD NOT RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. *TR

Engine
Filed Aug 12, 201361,800 milesCA

DRIVING ON FREEWAY AT 70 MILES PER HOUR. CAR LOST POWER, THE WRENCH SYMBOL LIT UP ON THE DASH, HOWEVER IGNITION DID NOT TURN OFF. I SHUT OFF THE IGNITION AND WHEN I RESTARTED THE CAR THE WRENCH SYMBOL WAS NOT LIT UP ANY MORE AND THE CAR WAS NORMAL AGAIN. THIS HAS HAPPENED AGAIN 2 DAYS AGO. *TR

Engine and Engine Cooling
Filed Aug 12, 201337,000 milesIL

I HAVE A PROBLEM WITH MY CAR IT IS LOSING IT SPEED WHEN I AM ON THE HIGHWAY AND WHEN I AM ON A MAIN STREET. WHERE THIS CAR IS PUTTING MY LIFE IN DANGER PLUS OTHER. I TAKE MY CAR TO THREE PLACE NO ONE SEEMS TO KNOW WHAT WRONG WITH IT THE SIGN CON ON WHEN I HAVE THIS PROBLEM IT TELL ME TO TAKE IT BACK TO THE DEALER THERE IS A PROBLEM. IT HAS BEEN ON A MACHINE 4 TIMES AND NO ONE CAR THAT MY LIFE IS BEING PUT IN DANGER EACH PERSON SAID WE NEED THE CAR TO TELL US WHAT WRONG. AT THIS TIME I NEED MY CAR TO BE PUT IN A SAFETY PLACE SO NOT ONE WILL GET HURT. PLEASE HELP ME TO GET THIS ISSUE SOLVE. THANK YOU. *TR

Engine
Filed Aug 12, 201367,262 milesMN

WHILE DRIVING ON THE FREEWAY AT 55MPH THE ORANGE WRENCH SYMBOL LIT UP ON THE DASHBOARD AND THE CAR STARTED TO LOSE POWER. THE ENGINE KEPT RUNNING, BUT THERE WAS NO RESPONSE WHEN I PUSHED ON THE GAS PEDAL. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. I TURNED THE CAR OFF FOR 5 MINUTES AND THEN RESTARTED IT AND THE POWER RETURNED ENOUGH TO GET ME TO A FORD DEALER. *TR

Engine
Filed Aug 11, 201357,000 milesTX

AS I ENTERED THE FREEWAY AT 60 MPH BEGIN TO STALL AND THEN LOSING POWER I PUT MY FLASHERS ON HOPING I DON'T GET RUN OVER THE CAR STOPS NO POWER TO STEER AND I'M AT THE MERCY OF SPEEDING VEHICLES. I'M ON A FIXED INCOME.AND DO NOT HAVE THE FUNDS. I PURCHASED THE VEHICLE FROM TOWN EAST FORD MESQUITE TEXAS. *TR

Vehicle Speed Control
Filed Aug 8, 201363,000 milesIL

MY CAR HAS STOPPED NUMEROUS TIME IN THE MIDDLE OF A BUSY EXPRESSWAY AND HAS ALMOST RESULTED IN A ACCIDENT. I HAD TWO SMALL CHILDREN IN MY VEHICLE AT THE TIME, MY CAR CONTINUES TO STOP MANY TIMES AND I ATTEMPTED TO GET THE PROBLEM SOLVED BUT I CANNOT SINCE THERE IS A SEVERE BACK ORDER ON MERCURY MILAN THROTTLE BODY. THEREFORE I AM FORCED TO DRIVE IN UNSAFE CONDITIONS BECAUSE OF A MASS PROBLEM THAT IS OBVIOUSLY GOING ON WITH FORD/MERCURY VEHICLES. *TR

Fuel/Propulsion System
Filed Aug 6, 201359,523 milesNJ

MY WIFE WAS DRIVING THIS CAR ON THE NJ GARDEN STATE PARKWAY AT 65 MPH IN THE EXPRESS LANES WHEN THE VEHICLE STARTED RUNNING BAD AND LOST POWER. THIS WAS A DANGEROUS CONDITION TO LOSE POWER AT THAT SPEED. SHE PULLED THE CAR OVER TO SIDE, SHUT OFF ENGINE, THEN RESTARTED AND WAS ABLE TO MOVE VEHICLE ABOUT A MILE AND GET OFF THE PARKWAY AT EXIT 117 TO ROUTE 35 SOUTH. THE CAR AGAIN STARTED TO RUN BAD AND SHE PULLED INTO A FORD DEALERSHIP NEAR THIS EXIT. THE FORD DEALER HAD TO REPLACE THE THROTTLE BODY WHICH WENT BAD. THIS TOOK 5 DAYS AS THERE IS A NATIONAL SHORTAGE FOR THIS PART.#DS7Z9E926D. IT IS EVIDENT THAT FORD HAS A SERIOUS PROBLEM WITH THIS PART BREAKING DOWN ON THOUSANDS OF CARS AS I SEE OTHER CUSTOMER COMPLAINTS ON THE INTERNET. I CONTACTED FORD CORP. IN DETROIT AND WAS TOLD NOT UNDER WARRANTY ON MY CAR. THIS NEEDS TO BE A RECALL. I WORRY THAT THIS PART IS DEFECTIVE, WON'T LAST LONG AND WILL HAVE TO BE REPLACED AGAIN IN THE FUTURE. I WORRY ABOUT ANOTHER BREAKDOWN AT HIGH SPEED--VERY DANGEROUS CONDITION. *TR

Vehicle Speed Control
Filed Aug 6, 201344,000 milesWV

VEHICLE LOST SPEED FOR NO REASON. THE ACCELERATOR PEDAL HAD NO RESPONSE BUT THE MOTOR STAYED AT IDLE. STILL HAD BRAKES, STEERING AND OTHER FUNCTIONS BUT NO ABILITY TO ACCELERATE. THE VEHICLE DID HAVE A CHECK ENGINE LIGHT COME ON (WRENCH ICON) AT THE DASH. *TR

Power Train
Filed Aug 5, 201352,000 milesNY

WHILE DRIVING AT APPROXIMATELY 58 MPH ON 7/20/13 THE WRENCH LIGHT CAME ON, THE CAR LOST POWER. THE CAR WAS STILL RUNNING BUT THERE WAS NO REACTION IN POWER WHEN PUSHING ON GAS PEDAL. PULLED THE CAR OVER, PUT IN PARK, IT WAS STILL RUNNING, WITH A SLIGHT SHAKE, TURNED CAR OFF WAITED SEVERAL MINUTES BEFORE STARTING. WHEN STARTED THE CAR RAN FINE AND THE LIGHT WAS OFF. TWO DAYS LATER, 7/22/13, THIS HAPPENED AGAIN WHILE I WAS MAKING A TURN FROM A STOP SIGN. SAME THING PULLED OVER, RESTARTED, LIGHT WAS OFF, DROVE FINE. FEW DAYS LATER, 7/25/13, CAR WENT IN FOR OIL CHANGE AND TIRE ROTATION AND I HAD THEM SEE WHAT THEY COULD FIND OUT. UP UNTIL THIS POINT THE CAR HAS RAN FINE, NO ISSUES, AND I LOVE THE CAR. I WAS INFORMED THAT IT WAS A THROTTLE BODY ISSUE AND IS ON BACK ORDER FOR ONE-TWO MONTHS. I THEN DRIVE THE CAR WITH NO ISSUES FOR SEVERAL DAYS. ONCE AGAIN ON 7/30/13 THE SAME THING HAPPENS THIS TIME AT ABOUT 35 MPH, IS FINE ONCE STARTED BACK UP. SAME THING ON 8/1/13. ON 8/4/13 I WAS ON MY WAY HOME GOING APPROXIMATELY 55 MPH AND THIS HAPPENS, I WAS ABLE TO GET OFF TO THE SIDE OF THE ROAD QUICK ENOUGH THAT IT DIDN'T INTERFERE WITH THE TRAFFIC BEHIND ME. I GOT DOWN THE ROAD AND WAS TRYING TO TURN ONTO MY ROAD AND THIS HAPPENS AGAIN AND I AM NOW IN MIDDLE OF LANE FOR ONCOMING TRAFFIC, I MANAGE TO GET IT GOING AND FINISH TURN JUST FOR IT TO HAPPEN AGAIN AND I WAS ALMOST REAR ENDED BY PERSON TURNING ONTO ROAD. I THEN LET THE CAR SIT FOR SEVERAL HOURS BEFORE I HAD TO RUN AN ERRAND, I WAS O

Engine
Filed Aug 5, 201347,856 milesPA

WHILE DRIVING AT APPROXIMATELY 45 MPH, I LOST THROTTLE RESPONSE, THE ENGINE ASSUMED IDLE RPMS. FORTUNATELY THERE WAS A PLACE I COULD PULL OVER AND CALL FOR A ROLL BACK TO TAKE THE CAR TO THE FORD DEALER. THE THROTTLE BODY ASSEMBLY WAS THE CULPRIT AND WAS SUBSEQUENTLY REPLACED. *TR

Vehicle Speed Control
Filed Aug 5, 201346,000 milesTX

DRIVING CAR STARTED TO SHAKE ACTED LIKE IT WANTED TO DIE CHECK ENGINE LIGHT CAME ONE AND LITTLE WRENCH LIGHT THIS HAPPENED OUT OF THE BLUE NO WARNING OR ANYTHING ONE SECOND CAR RUNNING FINE THE NEXT WILL NOT ACCELERATE? *TR

Engine
Filed Aug 5, 201365,000 milesMI

I WAS DRIVING MY CAR WITH THREE CHILDREN IN THE BACKSEAT AT 65 MILES PER HOUR.WHEN THE CAR GOES INTO LIMP MODE WHILE CROSSING A HIGHWAY WITH ON COMING TRAFFIC. THIS COULD OF KILLED MY KIDS AND MYSELF AND POSSIBLY SOMEONE ELSE. THIS IS THE WORST CAR I HAVE EVER BOUGHT. VERY UPSET *TR

Power Train
Filed Aug 3, 201348,000 milesGA

DRIVING DOWN BUSY BY PASS @ ABOUT 65 MPH. CAR STARTED TO STALL OUT. CAR BEHIND ME ALMOST HIT ME FROM BEHIND BECAUSE OF THIS. HAD CAR CHECKED OUT, IT WAS THE THROTTLE BODY SENSOR. SOMETHING ABOUT NOT OPENING AND/OR CLOSING PROPERLY.....HAD A DIAGNOSTICS DONE: CODE P2111...... *TR

Power Train
Filed Aug 3, 201342,000 milesPA

ON 7/26 THE CAR LOST ALL ENGINE POWER ON THE HIGHWAY AND THE WRENCH LIGHT APPEARED. AFTER COASTING TO THE SIDE OF THE ROAD, THE CAR SHAKES UNTIL PUT INTO PARK. I SHUT THE CAR OFF, WAIT A FEW SECONDS, RESTART AND THE WRENCH DISAPPEARS AS WELL AS THE SHAKING. I AM ABLE TO CONTINUE AS IF NOTHING HAPPENED. THREE MORE TIMES IT HAPPENS THAT DAY. A FEW DAYS GO BY WITHOUT INCIDENT. ON 7/31 IT OCCURS AGAIN THREE TIMES FOLLOWING THE SAME TRAVEL ROUTE AS THE DAYS BEFORE, BUT IN A 35MPH ZONE INSTEAD. ON 8/2 I TAKE THE CAR TO A MECHANIC WHO DIAGNOSES IT AS P2111 (FAULTY THROTTLE BODY) AND SAYS HE CAN'T GET THE PART DUE TO A NATIONAL BACK ORDER. MY FAULTY PART IS 9L8E-9F991-BC AND I HAVE CALLED AND LOOKED ONLINE AT SEVERAL FORD DEALERS AND AM ALSO TOLD THE PART IS ON NATIONAL BACK ORDER WITH NO FIRM ETA. THE CAR IS NOT DRIVABLE UNTIL THIS IS FIXED. *TR

Engine
Filed Aug 1, 201327,759 milesMD

SHORTLY AFTER PURCHASE, VEHICLE WOULD 'STUMBLE' AT HIGHWAY SPEEDS (40-65). POWER WOULD RECOVER AND CONTINUE. PROBLEM SEEMED TO OCCUR MORE OFTEN IN HOT WEATHER AND SEEMED LESS FREQUENT IN COOLER (WINTER) WEATHER. DEALER COULD NOT DUPLICATE BUT PERFORMED RECALL 10B15C. PROBLEM WORSENED WITH LOSS OF POWER WITHOUT WARNING AT ANYWHERE BETWEEN 35 - 65MPH WITH 'WRENCH' APPEARING ON DISPLAY. SHUTTING CAR OFF AND RESTART AFTER A COUPLE/FEW MINUTES RETURNS POWER WITH NO ILLUMINATION OF WRENCH OR ENGINE SYMBOL. POWER LOSS NOW OCCURRING ON EACH TRIP AND HAS OCCURRED REPEATEDLY WITHIN SHORT TIME (MINUTES) OF FIRST FAILURE. IF ENGINE DIES REPEATEDLY, ENGINE SYMBOL ILLUMINATES AND CODES P2111 AND P0685 HAVE BEEN FOUND. ENGINE NOW DIES BOTH AT HIGHWAY SPEEDS AND AT IDLE. RESEARCHED WEB FOR CODES AND FOUND THAT THROTTLE BODY IS A LIKELY PROBLEM. CONTACTED DEALER(S) WHO STATED ANY REPAIRS WOULD BE AT CUSTOMER'S EXPENSE. *TR

Exterior Lighting
Filed Aug 1, 201341,000 milesPA

I WAS PULLED OVER BY POLICE FOR BURNT OUT TAILLIGHT ASSEMBLY ...PASSENGER SIDE ASSEMBLY NEEDED REPLACED AT 42000 MILES AND NOW DRIVERS SIDE BURNT OUT AT 43000 MILES...FACTORY ONLY PART COST ME $432 AND NOW I'M LOOKING AT ANOTHER $432... I THOUGHT LED ASSEMBLIES WERE SUPPOSE TO LAST LONGER THAN BULBS.... NOT THE CASE IN 2010 MERCURY MILANS... THIS IS MY FIRST FORD AND MY LAST FORD!! *TR

Fuel/Propulsion System
Filed Jul 31, 201355,000 milesVA

DRIVING AND THE ENGINE LIGHT COMES ON AND THE CAR BEGINS TO LOOSE POWER. THEN THE CAR LOOSES THE ABILITY TO CONTROL IT AND APPEARS TO NOT HAVE ANY GAS GOING TO IT AND THE WRENCH ON THE DASH BOARD APPEARS AND THE POWER STEERING GOES OUT. THE CAR APPEARS TO NOT BE GETTING ANY GAS. I PULLED OVER TO THE SIDE OF THE ROAD AND STOPPED THE CAR. AFTER IT SITS FOR A FEW MINUTES IT WILL START AGAIN. SOMETIMES IT STARTS UP AND DOESN'T HAPPEN FOR AWHILE. OTHER TIMES IT WILL HAPPEN AGAIN IN A FEW MINUTES. IT CAN HAPPEN AT ANY SPEED LIKE 50 MPH OR AT ANYTIME. *TR

Vehicle Speed Control
Filed Jul 30, 201342,150 milesNY

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION AND THEY STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,150.

Power Train
Filed Jul 29, 201336,000 milesMD

I WAS DRIVING MY FAMILY HOME IN OUR HYBRID MILAN ON A BUSY STREET AND THE ENGINE LIGHT FOR POWER TRAIN FAILURE (A WRENCH) CAME ON, SIMULTANEOUSLY WITH TOTAL LOSS OF ACCELERATION. I IMMEDIATELY PUT ON MY BLINKER TO MOVE OUT OF THE WAY AND TO A SAFE PLACE TO STOP. I WAS IN THE LEFT LANE AND HAD TO MOVE ACROSS SEVERAL LANES TO GET AWAY FROM TRAFFIC CONFUSED BY MY SUDDEN AND APPARENTLY UNREASONABLE DECELERATION. I PULLED OVER INTO A SIDE STREET AND STOPPED THE CAR, LOOKED UP THE LIGHT MEANING IN THE CARD MANUAL AND WAITED A FEW MINUTES. I RESTARTED THE CAR AND DROVE IT AROUND A SMALL NEIGHBORHOOD SUCCESSFULLY BEFORE I WOULD ATTEMPT TAKING IT HOME WITH MY YOUNG DAUGHTER IN THE CAR. WE TOOK A TENTATIVE DRIVE HOME WITH THE EMERGENCY LIGHTS FLASHING, HOPING IT WOULD NOT HAPPEN AGAIN, AS THERE WAS NO WAY TO GO HOME WITHOUT TRAFFIC IN THE WASHINGTON DC AREA. COMING TO THIS SITE AND SEEING ALL THE COMPLAINTS I AM WONDERING IF WE HAVE TO HAVE FATALITIES BEFORE THIS IS INVESTIGATED AND RECALLED. I DRIVE ON HIGHWAYS DAILY AND MY 7 YEAR OLD'S LIFE IS TOO IMPORTANT FOR THIS UNCERTAINTY. UNTIL NOW, I JUST LOVED MY CAR. NOW IT IS SCARY AS I SEE THIS IS COMMON, UNPREDICTABLE AND CLEARLY DANGEROUS. *TR

Engine
Filed Jul 28, 201356,000 milesIL

WHILE TRAVELLING 40 MPH THE VEHICLE SUDDENLY STALLED AND ALL OF THE LIGHTS CAME ON IN THE DASH. THE VEHICLE APPEARED TO GO INTO THE LIMP MODE. AFTER PULLING OVER TO THE SIDE OF THE ROAD, I WAS ABLE TO RESTART THE VEHICLE. *TR

Vehicle Speed Control
Filed Jul 28, 201348,200 milesNY

DRIVING ON EXPRESSWAY AT 65 MPH, AND VEHICLE LOST POWER, COASTED TO SIDE OF ROAD. ENGINE WAS VIBRATING/SHAKING A LOT. THE WRENCH SYMBOL WAS LIT. I SHUT THE VEHICLE OFF. WAITED JUST A SHORT TIME, ABOUT 30 SECONDS AND STARTED AND IT SEEMED OKAY. I CONTINUED HOME, ABOUT 10 MILES WITHOUT ANOTHER PROBLEM. IT ALSO HAPPENED ANOTHER TIME, JUST DRIVING ABOUT 10 MPH, WHEN I PULLED OUT OF MY DRIVEWAY. I BELIEVE THE ENGINE QUIT, I WAS ABLE TO RESTART IT, AND BACK INTO MY DRIVEWAY. I REMEMBER SEEING THE WRENCH LIGHT AND THE BATTERY LIGHT. AGAIN, THERE WAS A LOT OF SHAKING OF THE ENGINE. *TR

Engine
Filed Jul 27, 201354,352 milesSC

DRIVING IN CITY TRAFFIC WHEN THE CAR BEGAN TO STALL. ALMOST REAR ENDED BY THE CAR BEHIND ME. WRENCH LIGHT CAME ON AND THE CAR STOPPED. I TURNED IT OFF AND THEN BACK ON AND WAS ABLE TO CREEP TO A SHOULDER WHEN IT STALLED OUT AGAIN. $500 REPAIR AND $55 TOW. MY MECHANIC TOLD ME THE FORD MOTOR CO. WAS WELL AWARE OF THE PROBLEM AND THAT IT HAS BEEN HAPPENING WHEN THE MILEAGE GETS AROUND 50,000 MILES. THIS IS INEXCUSABLE. I'M GOING TO SUE THEM IN MAGISTRATES COURT ON MONDAY. *TR

Vehicle Speed Control
Filed Jul 27, 201334,880 milesOH

WENT APPROXIMATELY 1 MILE AFTER STARTING THE CAR. SUDDENLY IT STARTED BUCKING AND JERKING AND SLOWED DRAMATICALLY. NO ONE WAS BEHIND ME, OR IT COULD HAVE CAUSED A HAZARDOUS SITUATION. TURNED OFF OF ROAD. TURNED THE CAR OFF AND RESTARTED IT. IT RAN NORMALLY AND DROVE ABOUT ANOTHER MILE, THEN THE BUCKING AND JERKING HAPPENED AGAIN. TOOK CAR TO AN AREA AND PARKED IT. TOOK CAR IN FOR REPAIR AND TOLD THAT THE THROTTLE BODY NEEDED TO BE REPLACED. *TR

Unknown or Other
Filed Jul 26, 2013KS

I WAS DRIVING ALONG ON THE HIGHWAY AND I FELT MY CAR STALL A LITTLE, THEN MY SPEED STARTED SLOWING DOWN AUTOMATICALLY. THE WRENCH SYMBOL CAME ON THE DASHBOARD SO I PULLED OVER AND THE CAR SHUT OFF. I WAS ABLE TO START THE CAR AND I STARTED DRIVING AGAIN BUT MY CAR WOULDN'T LET ME GO OVER 40 MILES AN HOUR SO I PULLED OVER AGAIN. I WAS ONLY 5 MILES FROM HOME SO I WAS ABLE TO DRIVE MY CAR HOME. WE TOOK IT TO A FORD DEALERSHIP AND THEY RAN TESTS ON IT AND I WAS TOLD THE THROTTLE BODY NEEDED REPLACED. THEY SAID IT WAS COVERED UNDER MY WARRANTY HOWEVER THEY DIDN'T KNOW WHEN THEY COULD GET THE PART FOR ME BECAUSE IT WAS OUT OF STOCK. I DID MY OWN RESEARCH AND FOUND THAT THERE IS A POSSIBLE RECALL ON THE THROTTLE BODY FOR MY TYPE OF CAR. WAITING TO GET MY CAR FIXED.

Fuel/Propulsion System
Filed Jul 25, 201379,000 milesGA

WHEN I PRESS THE ACCELERATOR THE CAR STALLS OUT, OR GOES "LIMP". THIS HAS HAPPENED SEVERAL TIMES. WHEN I TURN THE CAR OFF AND RESTART IT THE CAR RUNS FINE FOR A MINUTE. TOOK IT TO FORD THEY SAID IT WAS THE THROTTLE BODY PART. *TR

Engine
Filed Jul 25, 201322,300 milesNY

DRIVING 65 MPH ON HIGHWAY AND CAR LOST ALL POWER AND YELLOW WRENCH LIGHT ILLUMINATED ON DASH. WITH CAR IN LIMP MODE PULLED OVER TO SERVICE LANE. CAR TOWED TO LOCAL FORD DEALER. DEALER REPLACED DEFECTIVE BATTERY BUT FOUND NO CODES STORED IN COMPUTER. DEALER TEST DROVE VEHICLE AND REPORTED NO PROBLEM. THREE DAYS LATER SAME INCIDENT (LOSS OF POWER AND WRENCH LIGHT). SHUT VEHICLE OFF AND RESTARTED IT AND ENGINE HAD NORMAL POWER L WITH WRENCH LIGHT EXTINGUISHED. DROVE VEHICLE TO LOCAL FORD DEALER AND LEFT IT THERE FOR MORE DIAGNOSTICS AND REPAIR. VERY DANGEROUS CONDITION AND FEELING FOR ALL ENGINE POWER TO BE GONE UNEXPECTEDLY. *TR

Fuel System, Gasoline
Filed Jul 25, 201357,000 milesCO

CAR DIED MULTIPLE TIMES ON HIGHWAY.I PULLED OVER EACH TIME, TURNED OFF KEY, AND RESTARTED THE CAR AND PROCEEDED. DEALER SAID IT WAS A FUEL PUMP. REPLACED FUEL PUMP. CAR STILL DIES. O'REILLY'S SAYS IT IS THE THROTTLE BODY. I AM HAVING TROUBLE FINDING THE PART. CAR IS NOT SAFE AND I NEED IT FIXED OR REPLACED.

Engine
Filed Jul 25, 201351,000 milesTN

ELECTRONIC THROTTLE BODY STUCK OPEN AND VEHICLE WENT INTO "LIMP MODE". I WAS FORCED TO COAST TO THE SIDE OF THE ROAD, AND SHUT OFF THE VEHICLE. AFTER A FEW SECONDS, I RESTARTED THE VEHICLE, AND WITHIN FIVE MINUTES, THE SAME THING HAPPENED. I HAVE HAD THE CAR PARKED EVER SINCE BECAUSE I FEEL THAT THIS IS UNSAFE, AS WHEN THIS OCCURS, I HAVE NO ABILITY TO ACCELERATE, I JUST HAVE TO HOPE THAT THE CARS BEHIND ME ARE PAYING ATTENTION. *TR

Fuel/Propulsion System
Filed Jul 24, 201337,100 milesIA

WHILE DRIVING ON A BUSY CITY STREET MY CAR SUDDENLY LOST ENGINE POWER CAUSING THE VEHICLE TO SLOW RAPIDLY. THE MOTORCYCLIST FOLLOWING BEHIND MY CAR NARROWLY MISSED HITTING THE REAR OF THE CAR AND THE VEHICLE BEHIND THE MOTORCYCLIST SWERVED INTO ONCOMING TRAFFIC TO AVOID THE MOTORCYCLE AND MY CAR CAUSING VEHICLES IN THE ONCOMING TRAFFIC LANE TO ALSO SWERVE TO AVOID AN ACCIDENT. THE 2010 MILAN CONTINUED TO HAVE THE LOSS OF ENGINE POWER OVER THE NEXT TWO DAYS AND WHEN TAKEN TO THE DEALERSHIP THE PROBLEM WAS DIAGNOSED AS A DEFECTIVE THROTTLE BODY. THE LOSS OF ENGINE POWER AND THE SUDDEN DECELERATION CAUSED BY THE DEFECTIVE THROTTLE BODY POSES A SIGNIFICANT THREAT TO THE SAFETY OF THE VEHICLE AND TO OTHER MOTORISTS. FORD IS AWARE OF THE ISSUE AND NEEDS TO CORRECT THIS PROBLEM BEFORE SOMEONE IS INJURED OR SUFFERS A LOSS OF LIFE. *TR

Power Train
Filed Jul 24, 201330,100 milesVA

AFTER COMING ONLINE AND ONE SEARCH LED ME HERE AND I SAW THE EXACT SAME PROBLEM FROM SO MANY OTHER MILAN OWNERS, I WAS ALARMED. I BOUGHT IT COUPLE MONTHS AGO, LESS THAN 30K MILES... I'M DRIVING AND ACCELERATING STOPPED WORKING, MY CAR SLOWED DOWN, I CLICKED THE HAZARDS ON REAL QUICK AND DRIFTED AS FAR OVER AS I COULD. POLICE HAD TO PUT FLARES OUT UNTIL TOW TRUCK CAME. TOW TRUCK GOT THERE AND AFTER WE MADE IT TO FORD-MERCURY, THE CAR STARTED AND "ACTED" JUST FINE. THE TOW DRIVER SUGGESTED IT HAD BEEN BAD GAS AND MAY NEED INJECTION CLEANER. I DECIDED TO DRIVE IT HOME AFTER ADDING HI-TEST GAS AND INJ CLEANER, AND IT WAS ALL GOOD. UNTIL TODAY.(3 DAYS LATER). I STOPPED AT A TRAFFIC LIGHT AND CAR IDLED DOWN TIL IT CUT OFF. THE MPG LED MONITOR STARTED DROPPING (JUST LIKE IT DID FIRST TIME) IT WENT FROM GETTING 15 MPG TO 5 MPG IN THE MATTER OF 2 MINUTES WHILE JUST IDLING. AS IF THE GAS WAS DUMPING THRU LINES. ALSO THE IDLE BECAME SO ERRATIC IT WOULD GO UP THEN DROP DOWN, I MADE IT WHERE I NEEDED BUT LEFT THE CAR, AND TOOK SPOUSES CAR. I TOOK A VIDEO OF THE DASH THE FIRST TIME IT HAPPENED IT SHOWS ORANGE WRENCH LIGHT CAME ON, THE MPG DROPPED FROM 13MPG TO 2.2MPG AND THE IDLE RPM WOULD GO UP AND DOWN, NO MATTER WHETHER YOU PUSHED GAS OR NOT. GAS PEDAL STILL FELT NORMAL UNDER FOOT, SO NOT THE PEDAL. CAR STILL RAN, JUST WOULDN'T GO ANYWHERE, (HAD DOG AND NEEDED AC UNTIL TOW CAME) I HOPE THERE'S A FIX FOR THIS. FROM WHAT I'M SEEING, EVEN THE DEALER MECHANICS CAN'T DIAGNOSE THE ISSUE. WILL

Fuel/Propulsion System
Filed Jul 23, 201343,604 milesMN

MULTIPLE TIMES & VARIATIONS, BUT ALWAYS W/THE SAME RESULT. AT ANY GIVEN MOMENT, WRENCH LIGHT WOULD COME ON & VEHICLE WOULD LOSE ALL ACCELERATION ABILITY WHILE IT SURGED/IDLED VERY ROUGHLY. EACH TIME, I PULLED VEHICLE OFF ROAD TO THE BEST OF MY ABILITY, PUT IT IN PARK (WOULD THEN IDLE ROUGH, BUT SURGE LESS). TURNED VEHICLE OFF, WAITED 5-10MIN, RESTARTED & VEHICLE WOULD FUNCTION CLOSE TO NORMALLY (MINIMAL SMALL SURGES WHILE DRIVING). WHILE VEH WAS MALFUNCTIONING, I COULD HOLD GASOLINE PEDAL TO THE FLOOR W/NO RESPONSE. COULD NOT MANUALLY SHIFT (I HAVE AN AUTOMATIC SHIFTABLE) PAST 2ND GEAR & VEH WOULD NOT PROGRESS FORWARD - EXCEPT IF THE ENGINE SURGED. THIS PROBLEM HAPPENED MORE, WITH LESS TIME BETWEEN FAILINGS AS THE DAY PROGRESSED UNTIL I COULD FINALLY GET TO A POPULATED AREA/SMALL TOWN. IT IS ALSO WORTH MENTIONING, BOTH MECHANICS THAT CHECKED MY VEHICLE FOR ME COULD NOT FIND ANY "HISTORY" IN MY CODES. HOWEVER, THE FIRST FORD DEALERSHIP WAS ABLE TO DO A SPECIAL CHECK THAT FOUND A "THROTTLE BODY FAILURE". THEY CLEANED THE THROTTLE BODY (PARTS ARE BACK ORDERED TILL 9/24/13) & SENT ME ON MY WAY HOPING THAT WOULD FIX THE PROBLEM. IT DID NOT, SO I STOPPED AT THE VERY NEXT TOWN AFTER IT HAPPENED AGAIN & LEFT MY MERCURY MILAN WITH A FORD DEALERSHIP. EACH TIME THIS HAPPENED IT WAS REALLY QUITE SCARY AS TRAFFIC AROUND ME HAD NO IDEA I WAS ABOUT TO HAVE CATASTROPHIC FAILURE. THANKFULLY ALL DRIVERS INVOLVED WERE QUICK ENOUGH TO AVOID REAR ENDING ME. *TR

Fuel/Propulsion System
Filed Jul 23, 201355,000 milesNY

I WORK FOR THE DRUG ENFORCEMENT ADMINISTRATION AND MY OFFICIAL GOVERNMENT VEHICLE A 2010 FORD MERCURY MILAN STALLED WHILE DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 TO 65 PER HOUR. THE CAR STALLED AND I HAD TO PULL OVER. I TOOK THE VEHICLE TO THE MECHANIC AND WAS ADVISED THAT THERE IS A PROBLEM WITH THE THROTTLE BODY WHICH CAUSES THE VEHICLE TO STALL. THE PART IS ON BACK ORDER WITH FORD AND A INTERNET SEARCH FOR THIS PROBLEM IS PRETTY WIDE SPREAD. THE STALLING OF A VEHICLE TRAVELING ON THE HIGHWAY IS A SERIOUS HAZARD TO THE PUBLIC. I DON'T KNOW IF THIS PROBLEM HAS BEEN ADDRESSED WITH THE FORD MOTOR COMPANY. *TR

Vehicle Speed Control
Filed Jul 20, 201366,037 milesMI

WHILE DRIVING ON EXPRESSWAY THE THROTTLE STARTED DROPPING DOWN TO IDLE SPEED AND THE ACCELERATOR STOPPED WORKING AND THE POWER STEERING WAS GONE ONLY MANUAL STEERING LEFT. THE VEHICLE LOST POWER AND STARTED COASTING. PULLED OVER AND STOPPED SHUT OFF THE ENGINE RESTARTED AND THE CAR STARTED UP AND RAN NORMALLY FOR 10 MILES THAN IT DID IT AGAIN. *TR

Fuel/Propulsion System
Filed Jul 19, 201347,000 milesMI

DRIVING DOWN HIGHWAY CAR WENT INTO LIMP MODE. HAD TO PULL OVER RESTART CAR. WAS GOOD FOR A WHILE NOW ITS DOING IT 2-3 TIMES JUST DRIVING A COUPLE MILES. IF CAR IS LEFT IDLING SOMETIMES IT JUST DIES ON ITS OWN. TROUBLE CODE P2111 COMES UP. WANTED TO CHANGE THE THROTTLE BODY BUT THEY ARE ON NATIONAL BACK ORDER. *TR

Fuel/Propulsion System
Filed Jul 19, 201382,700 milesWI

THE FIRST INCIDENT OCCURRED WHILE TRAVELING ON A HIGHWAY GOING ALMOST 60 MPH WHEN THE CRUISE CONTROL STOPPED AND THE CAR SLOWED AND WHEN YOU PUSHED THE GAS PETAL IT DID NOTHING. WE SLOWED AND TRIED TO PULL TO THE SIDE OF THE ROAD, AS THE CAR WAS ALMOST TO A STOP IT STARTED JERKING AND SPUTTERING ALMOST DYING. WE PUT IT IN PARK AND TURNED THE ENGINE OFF. WE TURNED THE ENGINE BACK ON AND IT STARTED JUST FINE THEN THIS SAME THING CONTINUED TO HAPPEN EVERY FEW MILES. CHECK ENGINE LIGHT WAS ON SO WE TOOK IT IN TO HAVE A COMPUTER HOOKED UP TO SEE WHAT WAS WRONG BUT THE CHECK ENGINE LIGHT HAD TURNED OFF SO THEY WERE UNSURE. THE PROBLEM SEEMED TO JUST GO AWAY FOR ABOUT A WEEK AND THEN IT HAPPENED AGAIN AND WE GOT IT IN AND HOOKED UP TO A COMPUTER AND GOT THE CODES WHICH WE WERE INFORMED MEANT WE NEEDED THE THROTTLE BODY REPLACED AND IT WAS A COMMON PROBLEM WITH THESE CARS AND TO CONTACT A FORD DEALER. SINCE THIS LAST INCIDENT IT HAS HAPPENED MULTIPLE TIMES CAUSING US TO NOT BE ABLE TO DRIVE THE CAR EVEN A FEW BLOCKS WITHOUT IT HAPPENING 3-4 TIMES. WE ARE NOW WITHOUT A VEHICLE AS IT IS NOT ONLY UNSAFE TO DRIVE BUT VERY INCONVENIENT TO HAVE TO STOP AND GO A MILLION TIMES TO MAKE A SHORT DRIVE. THIS IS RIDICULOUS AND FROM ALL I HAVE RESEARCHED IT A HUGE PROBLEM FOR MANY OWNERS OF THESE AND SIMILAR CARS! THIS IS DANGEROUS AND SHOULD BE RECALLED AND THOSE WITH ISSUES SHOULD NOT BE RESPONSIBLE FOR MAKING THESE REPAIRS! *TR

Vehicle Speed Control
Filed Jul 18, 201349,000 milesMO

DRIVING ON THE INTERSTATE AT ABOUT 70 MPH, THE ENGINE LOST POWER AND WOULD NOT ACCELERATE. THE WRENCH LIGHT CAME ON. I WAS ABLE TO PULL OVER ON THE SHOULDER, ALTHOUGH THERE WERE A COUPLE CLOSE CALLS SINCE IT WAS RUSH HOUR. THE ENGINE STUTTERED SOME BUT DID NOT DIE, EVEN THOUGH I COULD NOT ACCELERATE OR GO FASTER THAN 3MPH OR SO. I TURNED THE CAR OFF, WAITED ABOUT 20 SECONDS, THEN TURNED IT BACK ON. WHEN TURNING IT BACK ON, IT TOOK LONGER THAN USUAL TO TURN OVER, BUT STARTED, AND THE WRENCH LIGHT DID NOT COME BACK ON. I CONTINUED MY DRIVE HOME LIKE NORMAL AND THERE WERE NO PROBLEMS. I WENT OUT THE SAME EVENING ON A 15 MINUTE DRIVE, AND THE SAME INCIDENT HAPPENED TWICE. ONCE WHEN STOPPED AT A STOPLIGHT, ONCE GOING 30MPH. AFTER I MADE IT TO MY DESTINATION, AND TRIED GOING HOME ABOUT 1.5 HOURS LATER, ON THE SAME 15 MINUTE DRIVE, I HAD NO PROBLEMS. I'M TOLD ITS THROTTLE BODY ISSUE, WHICH IS VERY COMMON IN 2010 MERCURY MILANS. IT IS VERY DANGEROUS TO LOSE POWER, ESPECIALLY WHEN IT SEEMS TO HAPPEN AT RANDOM TIMES. I HOPE THERE IS A RECALL SOON SO I CAN GET MY MONEY BACK ON REPAIRS SINCE THIS IS OBVIOUSLY A DEFECT. *TR

Electrical System
Filed Jul 15, 201318,000 milesFL

BRAKE LIGHTS WILL NOT OPERATE WHEN HEAD LIGHTS ARE ON. THIS PROBLEM COULD HAVE BEEN DEFECTIVE WHEN CAR WAS PURCHASED. MY DAD IS 86 YEARS OLD AND BOUGHT THE CAR NEW AS DEALER DEMO IN 02/ 2013. HES WAS NOTIFIED THAT HIS BRAKES WERE NOT WORKING AND WHEN HE RETURNED THE VEHICLE FORD WOULD NOT HONOR THE PROBLEM, I HAVE INVESTIGATED THIS PROBLEM ON THE INTERNET AND THERE ARE NUMEROUS COMPLAINTS WITH THIS YEAR MODEL.MY DAD COULD HAVE BEEN SERIOUSLY HURT IF NOT NOTIFIED BYE A PERSON FOLLOWING HIM.THIS COST HIM APPROXOMITLY 1000.00 DOLLARS TO FIX I FEEL FORD SHOULD RECALL THESE DO TO THIS PROBLEM.

Vehicle Speed Control
Filed Jul 15, 201373,000 milesNC

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 45 MPH, THE VEHICLE DECELERATED WITHOUT MANUAL FORCE AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 73,000. *TR

Engine
Filed Jul 15, 201375,967 milesTX

DRIVING ON HIGHWAY WHEN I WAS NO LONGER ABLE ACCELERATE IN MY 2010 MERCURY MILAN. THE CAR BEGAN TO JERK AND THE THROTTLE CONTROL/TRANSMISSION LIGHT CAME ON. I TURNED CAR OFF AND ON AND THEN COULD DRIVE A FEW MORE MILES WHEN IT REPEATED THE SCENARIO ABOVE. I WAS ABLE TO DRIVE IT TO DEALERSHIP. IT DID THAT A TOTAL OF 6 TIMES ON THE WAY TO DEALERSHIP AND EVENTUALLY BOTH THE THROTTLE CONTROL & THE SERVICE ENGINE SOON LIGHT WAS ON. DEALERSHIP FIXED MY CAR, REPLACING THE THROTTLE BODY BUT CHARGED ME SAYING THE PROBLEM WAS NOT UNDER ANY WARRANTY. *TR

Vehicle Speed Control
Filed Jul 15, 201386,000 milesMN

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE BEGAN TO INDEPENDENTLY DECELERATE WITHOUT WARNING. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. THE VEHICLE RESUMED NORMALLY UPON RESTARTING. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE ELECTRONIC THROTTLE BODY WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 86,000. UPDATED 8/19/13 *CN

Fuel/Propulsion System
Filed Jul 15, 201321,555 milesNH

PULLING ON TO A BUSY STREET THE VEHICLE LOST ALL POWER. WE WERE NEARLY REAR ENDED AND HAD TO DEAL WITH AN AGITATED DRIVER. THE VEHICLE WOULD IDLE BUT HAD NO POWER. THIS ALLOWED US TO MOVE TO THE SIDE OF THE ROAD. AFTER A PERIOD OF THE TIME THE VEHICLE WAS RESTARTED AND PERFORMED NORMALLY. ALTHOUGH THIS PROBLEM HAPPENED REPEATEDLY BEFORE WE MADE IT HOME. AUTOSERV, 40 E MAIN ST., TILTON NH CONFIRMED THAT IS WAS A DEFECTIVE THROTTLE BODY. CONTACT WITH THE FORD REGIONAL REP. SHOWED THAT OF THE 3 YEAR / 30,000 MILE BUMPER TO BUMPER THIS VEHICLE HAD 22,000 MILES AND 3 YEARS AND 2 WEEKS. THUS THERE WAS NO FORD RESTITUTION. PERSONALLY, WITH MY EXPERIENCE ABOVE, I BELIEVE THIS IS A VERY SERIOUS SAFETY CONCERN. *TR

Exterior Lighting
Filed Jul 13, 201340,302 milesWI

BOTH LED TAILLIGHT ON MY 2010 MERCURY MILAN DO NOT WORK. I AM TOLD THAT BECAUSE IT IS A SEALED UNIT AND THAT IT MAY NOT BE THE BULBS, IT COULD BE THE CONTROL MODULE IN THE LENSES. I THOUGHT THAT GOING TO LED LIGHTS THEY WERE TO LAST LONGER THAT THE OLD SYSTEM AND SHOULD HAVE LASTED FOR THE LIFE OF THE CAR. THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESS. WHY WOULD BOTH GO OUT AT THE SAME TIME. NOTE THE THIRD BRAKE LIGHT WORKS AND I AM TOLD IS ON THE SAME FUSE AS THE TAILLIGHTS. THE COST TO REPLACE THESE IS AROUND $400.00 EACH AND THE ONLY PLACE TO GET IT IS A FORD DEALER. *TR

Engine
Filed Jul 13, 201332,333 milesSC

I WAS DRIVING TO WORK WHEN MY 2010 MERCURY MILAN LOST POWER. FIRST THE ENGINE BEGAN MISSING AND RUNNING ROUGH, AND THEN THE ENGINE STALLED AND THE RPM DROPPED TO IDLE SPEED (IDLING ROUGH). THE ENGINE WOULD NOT RESPOND TO THE ACCELERATOR PEDAL. NO THROTTLE WAS PRESENT. THE ENGINE CONTINUED TO IDLE (BUT IT WAS A ROUGH IDLE). THE WRENCH LIGHT ON THE DASHBOARD CAME ON. I STEERED THE CAR TO THE SHOULDER AND TURNED THE IGNITION OFF. AFTER WAITING A MINUTE OR SO, I RESTARTED THE ENGINE, AND IT STARTED ALMOST NORMALLY (IT TOOK A FEW MORE CRANKS OF THE STARTING MOTOR FOR THE ENGINE TO START). THEN I DROVE TO WORK AND ASIDE FOR SEEMING TO MISS FROM TIME TO TIME, THE ENGINE RAN NORMALLY. THERE WAS NO WRENCH LIGHT VISIBLE ON THE DASHBOARD. HOWEVER, THAT AFTERNOON, ON THE WAY HOME FROM WORK, THE PROBLEM HAPPENED AGAIN AS DESCRIBED ABOVE. THE ENGINE SEEMED TO BE RUNNING NORMALLY, THEN STARTED MISSING, AND STALLED. THE 'WRENCH LIGHT' CAME ON. I PULLED OFF THE ROAD, TURNED THE ENGINE OFF, WAITED A FEW MINUTES, AND THEN RE-STARTED THE ENGINE. THERE WAS NO 'WRENCH LIGHT' AND THE ENGINE APPEARED TO RUN NORMALLY. THIS SERIES OF EVENTS HAPPENED THREE MORE TIMES BEFORE I WAS ABLE TO GET THE CAR HOME AND PARK IT IN THE DRIVEWAY. THIS ISSUE HAPPENED ON JULY 9, 2013. I TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THAT THE ELECTRONIC THROTTLE BODY HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. LOSING POWER AS DESCRIBED ABOVE WHILE DRIVING IN TRAFFIC IS EXTREMELY DANGEROUS. *TR

Exterior Lighting
Filed Jul 13, 201343,000 milesKS

THIS VEHICLE IS EQUIPPED WITH LED TAIL AND BRAKE LIGHTS. I WAS INFORMED THAT MY LEFT REAR BRAKE LIGHT WAS BARELY OPERABLE, SO I WENT TO THE CLOSEST AUTHORIZED FORD DEALER TO HAVE THE SITUATION REMEDIED. THE REAR TAIL LIGHT ASSEMBLY ON THESE CARS IS A NON-REPAIRABLE SEALED ASSEMBLY, AND ANY MALFUNCTION OF THE LED'S REQUIRES THE WHOLE TAIL LIGHT ASSEMBLY TO BE REPLACED, AT A COST OF $465. THIS COST IS OUTRAGEOUS, AND HOW MANY PEOPLE WILL SIMPLY ELECT TO NOT REPLACE AN INOPERATIVE LED TAIL LIGHT OR BRAKE LIGHT ASSEMBLY? OR WHAT HAPPENS WHEN FORD CEASES TO SUPPLY THE PROPRIETARY ASSEMBLIES, AND OWNERS ARE FACED WITH JUNKING THEIR VEHICLES SIMPLY BECAUSE OF BURNT OUT TAIL LIGHT ASSEMBLIES? I AM FRUSTRATED THAT "PROGRESS" HAS TAKEN US FROM THE SIMPLE 59 CENT INCANDESCENT TAIL LIGHT OR TURN SIGNAL/BRAKE LIGHT BULB, SO AN OVER-ENGINEERED LED ASSEMBLY THAT IS PROHIBITIVELY COSTLY TO REPAIR OR REPLACE. I BELIEVE A RETROFIT TAIL LIGHT ASSEMBLY IS NEEDED, EITHER WITH SERVICEABLE LED'S, OR CONVENTIONAL INCANDESCENT BULBS. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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