Page 15 of 21 · complaints 701–750 of 1,003

2010 Mercury Milan complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Vehicle Speed Control
Filed Nov 11, 201348,565 milesRI

WITH NO WARNING, VEHICLE APPEARED TO STALL OUT WHICH RESULTED IN A LIMP HOME OR REDUCED POWER MODE; AFTER THE THIRD CIRCUMSTANCE WE TOOK VEHICLE TO THE DEALER FOR REPLACEMENT OF THE THROTTLE BODY AND MOTOR ASY. *TR

Vehicle Speed Control
Filed Nov 8, 201339,050 milesPA

WHILE DRIVING AT A SPEED OF 55 MILES PER HOUR ON NOVEMBER 2, 2013, AND AT A SPEED OF 50 MILES PER HOUR ON NOVEMBER 4, 2013, MY 2010 MERCURY MILAN ABRUPTLY STALLED AND I HAD TO PULL OVER INSTANTLY ON BOTH OCCASIONS IN ORDER TO PREVENT BEING HIT FROM BEHIND. ON THESE TWO OCCASIONS, THE CAR HAD TO BE RE-STARTED. I BROUGHT THE VEHICLE IN FOR SERVICE AS SOON AS POSSIBLE ON WEDNESDAY, NOVEMBER 6, TO CORRECT THE PROBLEM, WHICH WAS A DEFECTIVE THROTTLE BODY THAT HAD TO BE REPLACED. THE THROTTLE BODY WAS NO LONGER UNDER THE GENERAL WARRANTY AND NOT INCLUDED IN THE POWER TRAIN WARRANTY. *TR

Vehicle Speed Control
Filed Nov 8, 201328,708 milesMA

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 25 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED AND WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 28,708. ..UPDATED 12-26-13 *BF THE VEHICLE STALLED AND WAS RE-STARTED MULTIPLE TIMES. THE VEHICLE WAS FIXED AT A COST OF $455.50. UPDATED 12/30/13

Engine
Filed Nov 8, 201345,000 milesMI

DRIVING FREEWAY AT 77 MPH WHEN VEHICLE SUDDENLY STARTED SLOWING DOWN. MANAGED TO GET CAR OVER TO SHOULDER OF ROAD AND TRIED TO GET OFF RAMP BUT WOULDN'T MAKE IT. NO LIGHTS CAME ON AND FELT LIKE IT WAS STILL RUNNING AT IDLE. STEPPED ON GAS BUT WOULDN'T ACCELERATE IN DRIVE OR PARK. SHUT VEHICLE OFF AND STARTED TWICE BEFORE I COULD GET RESPONSE FROM STEPPING ON GAS. THEN TOOK OFF LIKE NOTHING WRONG. VERY DANGEROUS AND LUCKY TRAFFIC WAS LIGHT. HAD ONE OTHER INCIDENT WITH CAR DOING SAME THING BUT WAS SITTING AT TRAFFIC LIGHT. *TR

Vehicle Speed Control
Filed Nov 7, 201346,000 milesNC

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT THAT THE THROTTLE BODY HAD CARBON BUILD UP INSIDE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.

Vehicle Speed Control
Filed Nov 6, 201360,000 milesNY

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY LOST ACCELERATION POWER THEN IT STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

Vehicle Speed Control
Filed Nov 5, 201375,000 milesIN

I WAS DRIVING DOWN THE HIGH WAY AT 55MPH AND THE CAR STARTED TO SLOW DOWN ON ITS OWN AND WOULD NOT ACCELERATE AT ALL. I PULLED THE CAR OVER TO A COMPLETE STOP AND THE RPM GAUGE WAS BOUNCING UP AND DOWN RAPIDLY AND THE VEHICLE WAS VIOLENTLY SHAKING. ONCE I TURN THE CAR OFF I WAITED A FEW MINUTES AND STARTED IT BACK UP AND EVERYTHING WAS FINE, NO ENGINE LIGHT, NO SHAKES, NOTHING. I GOT BACK ON THE ROAD AND 15 MINUTES LATER IT DID THE SAME THING. I BARELY MADE IT BACK HOME DUE TO THE FACT IT WAS SPITTING AND SPUTTERING AND CAUSING TRAFFIC TO SLOW DOWN WHEN IT STALLS AND NOW I'M OUT OF A VEHICLE DUE TO THE FACT IT COST SOO MUCH TO FIX. CODE WAS P2111. *TR

Power Train
Filed Oct 31, 201378,000 milesCT

IT SOUNDS LIKE THE ELECTRONIC THROTTLE BODY PROBLEM THAT OTHERS ARE HAVING. THIS HAS NOW HAPPENED 6 TIMES (3 IN EXCESS OF 60 MPH). WHILE DRIVING THE ENGINE CLUNKS, THE CHECK ENGINE WRENCH LIGHT COMES ON, LOOSE ALL ACCELERATION POWER, AND THE ENGINE IS VERY SPUTTER. AFTER PULLING/COASTING OFF THE ROAD, TURN THE CAR OFF, WAIT, AND THEN IT STARTS RIGHT UP WITHOUT PROBLEM. *TR

Vehicle Speed Control
Filed Oct 30, 201331,875 milesND

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE PROPERLY AND THE MIL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE THROTTLE BODY HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 31,875.

Vehicle Speed Control
Filed Oct 30, 201382,000 milesAL

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD THE VEHICLE TOWED TO A DEALER, WHO STATED THAT THE THROTTLE BODY WAS DEFECTIVE. THE DEALER REPLACED THE THROTTLE BODY BUT THE REPAIR DID NOT REMEDY THE ISSUE AND THE VEHICLE CONTINUED TO STALL SPORADICALLY. THE CONTACT THEN TOOK THE VEHICLE TO A LOCAL MECHANIC, WHO STATED THAT THROTTLE BODY WAS DEFECTIVE. THE MECHANIC REPLACED THE THROTTLE BODY FOR THE SECOND TIME. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 82,000. THE VIN WAS NOT AVAILABLE. UPDATED 11/14/13*CN

Engine
Filed Oct 26, 201343,000 milesMO

WHILE DRIVING THE WRENCH INDICATOR CAME ON. THE ENGINE WAS STILL RUNNING BUT THE GAS PEDAL DIDN'T CHANGE THE RPMS. COASTED TO THE SHOULDER AND TURNED THE CAR OFF AND BACK ON. RESTARTED NORMALLY. THE CAR DID THIS SIX TIMES IN TWO WEEKS. REPLACED THE FUEL INJECTOR THROTTLE BODY AND THE PROBLEM HAS NOT RETURNED. *TR

Fuel/Propulsion System
Filed Oct 25, 201371,020 milesOH

WHILE DRIVING DOWN THE HIGHWAY EXPERIENCED A TOTAL LOSS OF ACCELERATION. CAR STILL MAINTAINED AN IDLE BUT NO MATTER HOW MANY TIMES I PRESSED THE PEDAL TO THE FLOOR IT WOULD NOT RECOGNIZE ME DOING SO. (KIND OF LIKE AND OLDER VEHICLE WITH A CABLE JUST BREAKING). FORTUNATELY IT DID NOT EFFECT STEERING OR BRAKING BUT IT WAS QUITE CHALLENGING TO GET TO THE SIDE OF THE ROAD. IF I SHUT OF VEHICLE AND RESTARTED GAS PEDAL WORKS FINE AGAIN. I IMMEDIATELY CONTACTED A MASTER FORD TECH THAT I KNOW PERSONALLY AND HE INFORMED ME THAT MORE THAN LIKELY IT WAS THE ELECTRONIC THROTTLE BODY THAT THERE HAS BEEN MANY COMPLAINTS AND REPLACEMENTS DONE ON THAT PARTICULAR ENGINE RECENTLY IN THEIR SHOP. DUE TO THE LACK OF FUNDS I CONTINUED DRIVING THE VEHICLE AND HAVE EXPERIENCED THE SAME PROBLEM A MINIMUM OF 8 TIMES IN 3 WEEKS. I NO LONGER WILL ALLOW MY WIFE TO DRIVE CAR UNTIL I CAN REPAIR. *TR

Vehicle Speed Control
Filed Oct 24, 201376,000 milesMI

FIRST TIME THIS HAPPENED I WAS PULL OUT INTO A 4 LANE ROAD AND THE CAR JUST SHOOK AND HAD NO POWER. 2ND TIME I WAS GOING 70 ON HIGHWAY AND THE CAR LOST ALL POWER. ALMOST HAD SEMI IN REAR END. 3RD TIME I WAS ON SIDE STREET AT 4 WAY STOP. CAR LOST ALL POWER AFTER GOING. ALL TIMES THE WRENCH LIGHT CAME ON THEN THE ENGINE LIGHT. HAD 2 MECHANICS LOOK AT IT AND SAID BAD THROTTLE. THIS IS AN EXPENSIVE PART NOT COVER ANY LONGER. SEEN ALL COMPLAINTS ON IT. SHOULD BE RECALLED DANGEROUS. *LN *TR

Vehicle Speed Control
Filed Oct 23, 201338,625 milesMA

AT HIGHWAY SPEEDS THE VEHICLE WOULD HAVE A TOTAL LOSS OF POWER FORCING A PULL OVER AND SHUTTING CAR DOWN WAITING AND RESTARTING. THE MAINTENANCE SYMBOL(WRENCH) WOULD GO AWAY AND CAR WILL RUN SMOOTH TILL NEXT OCCURRENCE. FOUND OUT THAT THERE HAVE BEEN ELECTRONIC THROTTLE BODY FAILURES RESULTING IN ENGINE STALL AND OR SURGE WHILE DRIVING. THESE FORD VEHICLES ARE ALSO HAVING MULTIPLE LED TAIL LIGHT FAILURES DUE TO DEFECT. 400.00 A PIECE FOR WHOLE LENS IS ONLY WAY TO REPLACE DEFECTIVE LAMP. *TR

Engine
Filed Oct 23, 201329,000 milesPA

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE WRENCH WARNING ICON ILLUMINATED AS THE VEHICLE STALLED. THE DEALER WAS MADE AWARE OF THE FAILURE AND STATED THAT WITHOUT THE ENGINE WARNING LAMP BEING ILLUMINATED WHEN PLACED ON THE DIAGNOSTIC MACHINE, THEY WERE NOT ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 29,000.

Vehicle Speed Control
Filed Oct 22, 201366,000 milesMI

I WAS TRAVELING AT A HIGH RATE OF SPEED (70MPH) WHEN MY ENGINE BEGAN TO "STALL OUT" ON ME CAUSING A RAPID DECELERATION. I WOULD SAY IT STALLED, BUT IT DID NOT 100% CUTOUT, RATHER IT WENT INTO THE LOWEST LIMP MODE ON THE ENGINE. LUCKILY, SINCE IT WAS A BUSY TIME OF NIGHT (APPROXIMATELY 6PM), I WAS IN THE RIGHT HAND LAND AND WAS ABLE TO PULL OFF BEFORE BEING REAR ENDED...THOUGH IT WOULD ALMOST INEVITABLY HAPPENED HAD I BEEN IN ANY OTHER LANE. I WAS NEAR AN EXIT AND COASTED SLOWLY IN THE LIMP MODE AND MADE IT TO A PARKING LOT, WHERE I TURNED OFF MY CAR AND POPPED THE HOOD TO EXAMINE THE ISSUE FURTHER. THE OIL WAS WITHIN RANGE AND BELTS WERE OK. JUST AS I WAS FINISHING THE COASTING, I SAW THE "WRENCH" LIGHT ILLUMINATE. AFTER CHECKING THE ENGINE, I WAS ABLE TO RE-START MY CAR AND DRIVE HOME WITHOUT INCIDENT. I LOOKED UP THE ISSUE ONLINE & FOUND MANY OTHERS WITH THE SAME ISSUE. I ORDERED OEM REPLACEMENT PARTS THAT TOOK ABOUT A WEEK TO ARRIVE. OVER THE COURSE OF THAT WEEK, THE ISSUE OCCURRED SEVERAL MORE TIMES AND HAPPENED MORE AND MORE FREQUENTLY. I AVOIDED HIGHWAYS ALTOGETHER FOR SAFETY CONCERNS. I CONTACTED FORD WHO TOLD ME I COULD HAVE IT REPAIRED AT MY COST AT A DEALERSHIP (SINCE I WAS A FEW THOUSAND OVER THE POWERTRAIN WARRANTY). I BOUGHT OEM PARTS & DID THE REPAIR MYSELF AND THE ISSUE HAS NOT HAPPENED AGAIN SINCE. THIS IS THE EXACT ISSUE LISTED IN NHTSA ACTION NUMBER: PE13003. *TR

Power Train
Filed Oct 21, 201339,513 milesNY

ABOUT A MONTH AGO THIS FIRST HAPPENED AS I WENT TO ACCELERATE THE WRENCH LIGHT CAME ON AND COULD GET NO POWER NEAR ACCIDENT....TODAY TRAVELING 55 MPH THE WRENCH APPEARED AGAIN AND I COULD NO LONGER ACCELERATE IF A CAR WAS BEHIND ME I WOULD HAVE GOT NAILED. I PULLED OVER TURNED THE CAR OFF AND BACK ON AND IT WORKED UNTIL EACH TIME I WAS AT A STOP LIGHT THE RPM WOULD SPUTTER AND THE CAR WOULD STALL. READING NEARLY 200 SIMILAR COMPLAINTS SOMEONE IS BOUND TO GET SERIOUSLY INJURED IF IT HAS NOT HAPPENED YET. IF THIS WAS WINTER ... I SERIOUSLY CRASH ON THE ROAD I WAS TRAVELING. *TR

Engine
Filed Oct 20, 201351,200 milesIL

I WAS IN THE MIDDLE OF MAKING A LEFT TURN, WHEN MY ENGINE SUDDENLY STALLED. I LOST ALL ACCELERATION IN THE MIDDLE OF MY TURN, WHILE ONCOMING TRAFFIC WAS APPROACHING. MY CHECK ENGINE LIGHT CAME ON WITH CODE P2112. I HAD TO PULL OVER, SHUT THE CAR COMPLETELY OFF, AND IT WAS FINE FOR ONLY A FEW MORE MILES. THE PROBLEM IS ONGOING AND THE VEHICLE IS NOT SAFE TO DRIVE ON A HIGHWAY. INTERMITTENTLY, AT SPEEDS OF 30 MPH AND HIGHER, THE VEHICLE UNEXPECTEDLY STALLED AND SHOWED SIGNS OF THROTTLE BODY FAILURE. THE CONSUMER STATED ALL THE SYMPTOMS HE EXPERIENCED, WERE CONSISTENT WITH THE NHTSA ACTION NUMBER PE13003. ALSO, THE BRAKE LIGHTS DID NOT ACTIVATE, WHEN APPLIED. UPDATED 11/05/13

Vehicle Speed Control
Filed Oct 19, 201332,254 milesMN

AFTER COMING TO A STOP AND TURNED THE CORNER, THERE WAS NO POWER. PULLED OVER AND SHUT THE CAR OFF AND WAITED A FEW MINUTES AND RESTARTED. THE WRENCH LIGHT THAT WAS ON, SHUT OFF ONCE THE CAR STARTED UP. TOOK IT INTO THE DEALER. THEY COULD FIND NOTHING WRONG AFTER A DIAGNOSTIC TEST. DO NOT FEEL SECURE IN DRIVING AS WONDER WHEN THIS WILL HAPPEN AGAIN. *TR

Electrical System
Filed Oct 19, 201357,735 milesTX

WHEN DRIVING AT ANY SPEED AND UNEXPECTEDLY, THE CAR LOSES POWER AND THERE IS NO WARNING THIS IS GOING TO HAPPEN. I WAS THANKFULLY ON AN FM ROAD WHEN CAR LOST POWER - HAS HAPPENED DAILY AND THIS TIME GRANDKIDS IN THE CAR. HOWEVER, AM A SENIOR CITIZEN AND HAVE TO THINK QUICKLY TO GET OFF THE ROAD - THIS TIME THERE WAS NO SHOULDER AND HAD TO POKE TO A TURN AND DRIFT DOWN - I HAVE READ THIS HAS BEEN REPORTED TO FORD AND THEY SAY THE CAR STILL HAS POWER ENOUGH TO GET SAFELY OFF THE ROAD AND NOT A RISK??? SURELY THEY ARE KIDDING ME - THIS IS A HUGE RISK AND I BOUGHT THIS VEHICLE IN AUGUST 2013 AND IT IF OCT AND HAS BEEN HAPPENING FOR AWHILE - I DO NOT THINK I SHOULD PAY FOR A REPAIR AFTER READING HOW MANY MERCURYS ARE AFFECTED OBVIOUSLY WITH THE SAME EXACT PROBLEM - THE SAFETY RISK IS GETTING REAR-ENDED BECAUSE WHEN IT HAPPENS TRAFFIC IS RIGHT BEHIND YOU *TR

Electrical System
Filed Oct 19, 201325,800 milesFL

I TURNED THE CORNER TODAY AND MY CAR SUDDENLY LOST POWER AND SPUTTERED AND WAS DIFFICULT TO STEER. I MANAGED TO ROLL TO THE CURB AND FRONT END STARTED SHAKING SO I IMMEDIATELY TURNED IT OFF. TURNED THE IGNITION AGAIN AND IT STRUGGLED TO START BUT DID AND THEN IMMEDIATELY REPEATED THE ABOVE SCENARIO. FIRE STATION WAS ON THE CORNER AND LUCKILY THREE FIREMEN SAW WHAT HAPPENED AND DRIVE DOWN TO HELP PUSH MY CAR INTO A CULDESAC. WAITED 90 MIN FOR A TOW TO THE DEALER AND NOW STUCK WITH PAYING FOR A RENTAL. I PAID FOR AN EXTENDED WARRANTY AND WILL BE VERY UPSET IF THIS ISN'T COVERED! VERY DANGEROUS AND I DON'T KNOW THAT I'LL FEEL SAFE DRIVING THIS CAR ANYMORE! A RECALL NEEDS TO BE ISSUED!!!!! *TR

Engine
Filed Oct 18, 2013105,000 milesNY

WHILE COMMUTING TO WORK THE ENGINE SUDDENLY LOST ALL POWER WHILE TRAVELING APPROX 50MPH ON RT 9A IN OSSINING NY. FORTUNATELY I WAS IN THR RIGHT LANE BUT DID NOT HAVE ENOUGH TIME OR MOMENTUM TO COMPLETELY PULL OFF THE ROAD. A STATE FARM SPONSORED HELP TRUCK ARRIVED ANF PUSHED ME TO THE SIDE. AT MY HUSBAND'S SUGGESTION HE LOOKED TO SEE IF LEAVES HAD CLOGGED THE INTAKE/AIR FILTER. IT DID NOT . THEN HE DISCONNECTED THE HOSE TO THE THROTTLE VALVE AND WHEN HE PUSHED IT WITH THE SCREWDRIVER THE ENGINE REGAINED POWER. I TURNED AROUND TO TRY AND MEET MY HUSBAND AT A MIDWAY POINT. THE ENGINE SHUT DOWN AGAIN BUT AFTER RESTARTING, IT REGAINED POWER. I SWITCHED CARS WITH MY HUSBAND AND HE SPRAYED THE THROTTLE VALVE WITH CARBURETOR CLEANER AND HEADED HOME. THE CAR STALLED OUT ON HIM BUT HE WAS ABLE TO ROLL INTO A GAS/CONVENIENCE STORE IN GARRISON NY AND SPRAYED IT AGAIN. ONCE HOME IN COLD SPRING HE CLEANED OUT THE ASSEMBLY AS GOOD AS HE COULD AND THE CAR WORKED WELL FOR THE NEXT 2 WEEKS. WHILE VISITING HUNGARY FOR A FAMILY ILLNESS, MY SON USED THE CAR AND REPORTED THAT IT BEGAN TO STALL OUT ON HIM BUT UNSTUCK? AND HE WAS ABLE TO RETURN HOME. THE CAR WAS BROUGHT TO FREEDOM FORD IN BEACON NY THIS MORNING FOR REPAIR SINCE IT IS NOT SAFE TO DRIVE IN NYC COMMUTER TRAFFIC. *TR

Power Train
Filed Oct 17, 201373,000 milesIA

IT HAS HAPPENED MANY TIMES SINCE THE FIRST TIME, BUT I WAS DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 50 MPH AND THE ORANGE WRENCH LIGHT CAME ON AND I COULD NOT GET MY GAS PEDAL TO DO ANYTHING. I PULLED OVER, SHUT THE CAR OFF AND RESTARTED IT AND IT WAS FINE FOR A COUPLE OF DAYS WITH NO INCIDENTS. THEN IT DID IT ABOUT A WEEK LATER, SEVERAL TIMES IN A ROW GOING DOWN THE INTERSTATE. IT SEEMS TO START UP OK AFTER I SHUT IT DOWN, BUT VERY UNSAFE TO BE DRIVING DOWN THE INTERSTATE AT 70 MPH AND THEN HAVE NO POWER AND HAVE TO PULL OFF. MY ENGINE LIGHT TURNS ON AFTER THIS HAPPENS A COUPLE OF TIMES AND THEN WILL SHUT OFF AFTER A COUPLE TIMES OF DRIVING. *TR

Engine
Filed Oct 16, 201354,010 milesMD

PASSING ANOTHER VEHICLE WHEN MY CAR SUDDENLY STALLED. IF IT WASN'T FOR THE QUICK THINKING OF THE CAR I WAS PASSING, WHO SPED UP, I WOULD HAVE NOT HAD TIME TO PULL BACK INTO MY LANE IN TIME TO AVOID A COLLISION WITH AN ONCOMING CAR. I HAD TO PULL OFF THE ROAD AND PUT THE CAR IN PARK AND RESTART IT. IT RAN FINE AFTER THAT. UNFORTUNATELY, THIS STALLING AND ROUGH RUNNING HAS HAPPENED ON SEVERAL OCCASIONS. FROM WHAT I HAVE READ, IT LOOKS TO BE A PROBLEM WITH THE THROTTLE BODY. AS YOU CAN SEE, THIS CAN BE VERY DANGEROUS WHEN IT HAPPENS AT THE WRONG TIME. I NEVER KNOW WHEN IT WILL HAPPEN AS THERE IS NO WARNING. *TR

Fuel/Propulsion System
Filed Oct 16, 201345,000 milesNY

THE CAR LOSES POWER WHILE DRIVING, THE WRENCH LIGHT COMES ON AND THEN I HAVE TO PULL OVER TO THE SIDE OF THE ROAD, IT HAS ALSO HAPPENED ON THE HIGHWAY WHICH IS SCARY? ALSO THE CAR SOMETIMES HAS AN IDLE PROBLEM, LIKE ITS TRYING NOT TO STALL, BUT CAUSES THE CAR TO JUMP A LITTLE WHILE AT STOP LIGHTS. ALSO WHEN I GET GAS, THE CAR DOES NOT WANT TO START, BUT IF I LEAVE THE CAR RUNNING WHILE GETTING GAS THE CAR IS FINE. *TR

Fuel/Propulsion System
Filed Oct 15, 201350,125 milesMN

WHILE DRIVING ON A FREEWAY (MIDDLE LANE) AT ~ 50 MPH THE "WRENCH" LIGHT CANE ON AND THE VEHICLE SLOWED TO 20MPH. VERY UNSAFE. *TR

Engine
Filed Oct 11, 201345,500 milesMI

DRIVING DOWN RURAL HIGHWAY TRAVELING AT 58MPH AND SUDDENLY LOST ALL POWER AND CAR STARTED BUCKING. ABLE TO PULL OFF AND COAST TO STOP. ROUGH IDLING. WRENCH LIGHT CAME ON WHEN THIS HAPPENED. TURNED OFF CAR AND RESTARTED 5 MIN LATER. WRENCH LIGHT WENT OUT. PROCEED TO DRIVE AND APPROACHED 58 AGAIN INCIDENT HAPPENED AGAIN. SAME SYMPTOMS BUT NOW ENGINE LIGHT CAME ON. TURNED OFF CAR AND WAITED OVER 15 MIN. TO RESTART. RESTARTED AND WRENCH LIGHT WENT OUT BUT ENGINE LIGHT REMAINED ON. ABLE TO DRIVE HOME ON SHOULDERS AT SPEEDS NOT ABOVE 40 MPH. CALLED DEALERSHIP AND NOT COVERED UNDER DRIVETRAIN/EMISSIONS STANDARD MANUFACTURES WARRANTY. NEED TO DIAGNOSE IT IN SHOP AT LABOR RATES. NO MONEY. *TR

Power Train
Filed Oct 11, 201345,000 milesMI

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE SHOOK WITH A JERKING MOTION AND SHUT OFF. THE WRENCH WARNING ICON AND THE CHECK ENGINE LIGHT SIMULTANEOUSLY ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE RESTARTED WITHIN A MINUTE BUT OPERATED FOR AN UNPREDICTABLE TIME AND DISTANCE. THE CONTACT CLEANED THE THROTTLE BODY AND STARTED THE ENGINE BUT IT SHUT OFF AGAIN. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 45,000. UPDATED 11/5/13*CN THE CONSUMER PURCHASED THE PART, AND INSTALLED IT HIMSELF. UPDATED 11/12/13

Vehicle Speed Control
Filed Oct 9, 201367,900 milesKS

THE CAR LOST ALL ACCELERATION ON THE HIGHWAY. I WAS DRIVING 65 IN THE MIDDLE LANE AND HAD TO GET OVER TO THE SHOULDER WITH NO WAY TO ACCELERATE. THE WRENCH WARNING LIGHT APPEARED ON THE DASH. TURNED THE CAR OFF AND RESTARTED IT AND IT WORKED FINE FOR THREE DAYS. TOOK IT TO THE DEALERSHIP AND IT IS THE THROTTLE BODY GOING BAD. THIS COSTS $420.00 TO REPLACE. THIS IS A TERRIBLE HAZARD AS THE ONLY THING YOU CAN DO IS HOPE TO COAST TO THE SHOULDER OF THE ROAD SAFELY. *TR

Power Train
Filed Oct 9, 201340,323 milesNY

I WAS DRIVING ON A LOCAL ROAD. SUDDENLY THE CAR LOST POWER AND THE WRENCH LIGHT WAS ON. IT COULD ONLY GO VERY SLOWLY BEFORE I PARKED IT ON THE ROADSIDE. I WAITED FOR SEVERAL MINUTES AND STARTED THE ENGINE, THEN EVERYTHING SEEMED JUST FINE AND THE WRENCH LIGHT WENT OFF. AFTER THE TRIP I TRIED TO CONNECT OBDII CODE READER BUT CANNOT GET ANY ERROR CODE. *TR

Engine
Filed Oct 8, 201335,100 milesNY

DRIVING APPROXIMATELY 30 MPH, THE CAR COASTED TO A STOP AND THE WRENCH SHOWED ON THE DASHBOARD. WAITED A SHORT WHILE, RESTARTED AND IT WAS OKAY. DID NOTICE SOME LURCHING AND THE CAR FELT LIKE IT WAS IN THE WRONG GEAR, PRIOR TO THE SECOND INCIDENT ON 10/07/20. DRIVING THROUGH AN INTERSECTION AT 30 MPH, WRENCH SHOWED ON DASHBOARD AND CAR SLOWED TO A CRAWL. I HAD TO MAKE IT THROUGH THE BUSY INTERSECTION AND OFF RAMP FROM A HIGHWAY IN ORDER TO SAFELY GET THE CAR OFF THE ROAD. I COULD HAVE BEEN REAR-ENDED BOTH TIMES, TO SAY NOTHING ABOUT THE FEAR OF YOUR CAR JUST CONKING OUT IN THE DARK AT 5:30AM. THE 3 YEAR/36,000 MILE WARRANTY EXPIRED MAY 27, 2013... AND MY CURRENT MILEAGE IS 35,581 MILES!!!!!!!!!! 111 DAYS OVER THE MONTHS AND 419 MILES UNDER THE WARRANTY.... SO, I AM PAYING AROUND $300+ TO HAVE THIS FIXED. WITH ALL THE EXACT COMPLAINTS AS HAPPENED TO OTHERS, I AM SURPRISED FORD DID NOT SEND A NOTICE TO OWNERS TO GET IT FIXED OR FACE THE POTENTIAL OF BEING INVOLVED IN A CRASH... THANK YOU. *TR

Power Train
Filed Oct 6, 201327,600 milesPA

JUST AFTER MOVING FROM A STOP AT A RED LIGHT, WHILE ACCELERATING, THE VEHICLE BEGAN TO LOSE POWER. AS I DRIFTED OFF THE SIDE OF THE ROAD THE "WRENCH" ICON ON THE DASH ILLUMINATED, WHICH INDICATES THROTTLE BODY ISSUES, AMONG OTHER POSSIBLE THINGS. I HAD TO STOP THE VEHICLE AS THE VEHICLE WAS UNABLE TO MOVE UNDER ANY POWER, AND SHUT THE VEHICLE OFF. I RE-STARTED IT AND I WAS ABLE TO CONTINUE ON MY WAY. THE ICON WAS NOT ILLUMINATED. THIS HAS SINCE OCCURRED APPROXIMATELY FIVE (5) TIMES SINCE THE INITIAL INSTANCE. THERE WAS NEVER ANY INDICATION OF PERFORMANCE ISSUES PRIOR TO THIS FIRST INSTANCE. IN RESEARCHING THE OCCURRENCE I BECAME AWARE OF THE FACT THAT THIS HAS BEEN AN ISSUE WITH THE THROTTLE BODIES ON SEVERAL FORD PRODUCTS MANUFACTURED AROUND THE SAME TIME AS MY MERCURY, AND THAT THERE IS APPARENTLY AN INVESTIGATION ALREADY IN PROGRESS. *TR

Electrical System
Filed Oct 5, 201334,000 milesIN

I WAS DRIVING APPROX 60 MPH ON A HIGHWAY. MY CAR "JERKED" FORWARD ONCE, AND I COMPLETELY LOST THE ABILITY TO ACCELERATE. AFTER MOVING TO THE SHOULDER OF THE ROAD, MY CAR WAS SHAKING AND DIFFICULT TO PUT IN PARK DUE TO THE SHAKING. CAR WOULD START UP AGAIN, BUT DID NOT HAVE THE ABILITY TO ACCELERATE EXCEPT IN LOW DRIVE. WOULD NOT ACCELERATE EXCEPT IN LOW. HAD TO TOWED TO THE DEALERSHIP, WHERE THE THROTTLE BODY NEEDED REPLACED AND KAM RESET. THIS IS A 2010 CAR, FAIRLY NEW. *TR

Fuel/Propulsion System
Filed Oct 5, 201343,500 milesAL

INTERMITTENT PROBLEM WHICH OCCURRED AT VARIABLE SPEEDS (25 MPH, 40 MPH, 60 MPH) WITH RAPIDLY INCREASING FREQUENCY IN THE WEEK BEFORE THE THROTTLE BODY WAS REPLACED. WHILE DRIVING, THE ENGINE SEEMED TO SHIFT OUT OF GEAR. HOWEVER, THERE WAS NO INCREASE IN RPM IN RESPONSE TO THE ACCELERATOR. PULLED TO SIDE OF ROAD WITH VERY LOW RPM, THE VEHICLE WAS TURNED OFF AND THEN RESTARTED EACH TIME WITHOUT PROBLEM. *TR

Service Brakes, Hydraulic
Filed Oct 5, 201324,000 milesTX

THE DATE OF THE OCCURRENCE IS UNKNOWN. THE CAR CURRENTLY HAS 24,000 MILES ON IT. THE LEFT TAIL LIGHT DOES NOT WORK AND THE LEFT BRAKE LIGHT DOES NOT WORK. THE RIGHT BRAKE LIGHT WORKS WHEN THE HEADLIGHTS ARE OFF (AS IN DAYLIGHT) BUT DOES NOT WORK WHEN THE HEADLIGHTS ARE ON (AS AT NIGHT). THE RIGHT TAIL LIGHT WORKS WHEN THE HEADLIGHT SWITCH IS ON BUT IS VERY BRIGHT, INDICATING THAT THE BRAKE LIGHT IS ON, EVEN THOUGH THE BRAKE PEDAL IS NOT DEPRESSED. OBVIOUSLY, THERE IS A DEFECT IN THE CIRCUITRY. ALL OF THE LONG-LIFE LED BULBS COULDN'T HAVE FAILED AT ONCE. THE DEALER WANTS TO CHARGE US $550 PER LIGHT UNIT TO SUPPOSEDLY CORRECT THE PROBLEM. THIS IS A SERIOUS DESIGN DEFECT SAFETY ISSUE AND SHOULD RESULT IN A RECALL. *TR

Engine
Filed Oct 5, 201355,000 milesNY

DRIVER WAS PROCEEDING ON I-290 IN LEFT LANE AT SPEED OF 60MPH WITH MODERATE TRAFFIC. THE ENGINE STARTED MISFIRING AND BUCKING WITHOUT WARNING AND THE VEHICLE EXPERIENCED A DRASTIC REDUCTION OF SPEED NEARLY CAUSING ACCIDENT FROM BEHIND SINCE THE SPEED REDUCTION WAS WITHOUT WARNING. THE WRENCH LIGHT ILLUMINATED. THE ENGINE CONTINUED TO DECELERATE AND CREATED A SITUATION WHERE DRIVER COULD NOT CHANGE LANES TO RIGHT AND WAS FORCED TO MOVE TO LEFT SHOULDER. THE ENGINE COMPLETELY STALLED AND SHUT OFF BEFORE CAR STOPPED. AFTER 30 MINUTES, VEHICLE STARTED AND OPERATION RESUMED. SERVICE DEPARTMENT DENIED ANY PROBLEM WITH VEHICLE. 3 WEEKS LATER, WHILE TRAVELING 55 MPH ON NY RTE 33, THE VEHICLE STALLED AGAIN AT HIGHWAY SPEED. THE ENGINE COULD BE RESTARTED BUT ONLY OPERATED WITH VERY ROUGH CONDITION. THIS VEHICLE IS UNFIT AND UNSAFE TO BE OPERATED ON A PUBLIC HIGHWAY. *TR

Vehicle Speed Control
Filed Oct 4, 201342,300 milesNJ

I WAS ROLLING UP TO A RED LIGHT. THE TRAFFIC LIGHT TURN GREEN, I STEPPED ON THE GAS PEDAL AND THERE WAS NO RESPONSE I TURNED AND COASTED INTO A STORE PARKING LOT. THE ENGINE KEPT ON RUNNING AT A VERY LOW RPM. IT WAS IDLING. I JUST SPENT &300 ON A NEW THROTTLE BODY AND MOTOR ASSEMBLY. *TR

Electrical System
Filed Oct 3, 20136,500 milesCA

WHEN THE HEADLIGHTS ARE ON THE BRAKE LIGHTS DO NOT WORK. WHEN THE HEADLIGHTS ARE OFF THE BRAKE LIGHTS WORK. WHEN YOU TURN ON THE HEADLIGHTS THE BRAKE LIGHTS GO ON. THE MIDDLE BRAKE LIGHT IN THE REAR WINDOW DOES WORK. TOOK CAR TO FORD DEALER, $149. FOR DIAGNOSIS. DEALER SPOKE WITH FORD AND THEY ARE WILLING TO MAKE REPAIR AT A COST OF $100. RATHER THEN $1000. WHICH IS WHAT IT WOULD COST IF FORD DID NOT PAY FOR REPAIR. I NOTICED THAT OTHERS HAD THE SAME PROBLEM. NOW I AM WORRIED THAT SOMETHING ELSE MAY GO WRONG WITH THE ELECTRICAL SYSTEM. *TR

Power Train
Filed Oct 2, 201358,500 milesOH

I WAS IN CINCINNATI THAT WEEKEND (3 HOURS AWAY FROM HOME) AND AS I WAS PULLING INTO THE PARKING LOT OF A STORE, THE CAR JERKED VERY HARD AND THEN THE WRENCH SHOWED UP ON THE DASH AND I LOST ALL POWER. I WAS ABLE TO COAST INTO A PARKING SPACE. I THEN SHUT OFF THE CAR AND WAITED A BIT AND RESTARTED IT. THE WRENCH CAME OFF THE DASH AND THE CAR WAS WORKING PROPERLY AGAIN. WE THEN WENT ABOUT OUR DAY AND AS WE WERE HEADING BACK TO MY NEPHEWS FOOTBALL GAME, WE WERE DRIVING DOWN 4 LANES OF TRAFFIC AND I HAD JUST PASSED A SLOWER MOVING VEHICLE WHEN THE CAR JERKED ABRUPTLY AGAIN AND I LOST ALL POWER. I PUT MY TURN SIGNAL ON AND WAS ABLE TO TURN OFF A SIDE ROAD. THE WRENCH CAME ON AGAIN. IT HAPPEN THE NEXT DAY AS WE WERE ATTEMPTING TO DRIVE BACK HOME. WE TRIED TO DRIVE THE CAR BACK HOME IN MANUAL AND IT WORKED JUST FINE. I GOT OUR CAR INTO OUR LOCAL CAR DEALERSHIP AND THEY SAID THAT IT WAS THE THROTTLE BODY THAT NEEDED REPLACED. SO AFTER FORKING OUT $375, IT HASN'T DONE ANYTHING SINCE. THE REASON I'M FILING THIS COMPLAINT IS THAT IF THE THROTTLE BODY WOULD'VE ACTED UP WHILE WE WERE TRAVELING THROUGH THE HILLY ROADS IN CINCINNATI, WE WOULD'VE BEEN IN A SEVERE CAR ACCIDENT. THIS PROBLEM IS A HUGE CONCERN AS YOU LOSE ALL CONTROL OF THE CAR. YOU HAVE NO GAS AND THE RPM'S JUST QUIVER ON THE DASH. IF I HADN'T BEEN ABLE TO PULL OFF OF THE SIDE OF THE ROAD, WE WOULD'VE BEEN HURT DUE TO A CAR CRASH. THIS CONCERN NEEDS TO BE SENT TO FORD/MERCURY AS THIS SEEMS TO BE A HUGE PROBLEM ONCE I RESEARCHE

Vehicle Speed Control
Filed Oct 2, 201359,000 milesMO

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE DECELERATED WITHOUT MANUAL FORCE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THE THROTTLE POSITIONING SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

Power Train
Filed Oct 1, 201366,000 milesAR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE SIMULTANEOUSLY SHOOK, JERKED AND DECELERATED TO 5 MPH AS THE WRENCH WARNING ICON ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 66,000. THE VIN WAS NOT AVAILABLE.

Exterior Lighting
Filed Oct 1, 20139,857 milesWI

HUSBAND SAW BRAKE FLICKER-MONITORED IT OVER NEXT YEAR-FIGURED LOOSE BULB. ONE TIME WENT OUT BUT CAME BACK ON. WENT IN FOR OIL CHANGE 9-25-13 MECHANIC NOTICED FLICKERING AND AT TIMES NOT WORKING.CHECKED CONNECTIONS-OK AT THIS TIME. DETERMINED VEHICLE NEEDS NEW OTR MNTD TAIL LAMP EST. $402.THE LED BULB IS UNDER $10,BUT MUST REPLACE ENTIRE UNIT! NOTIFIED FORD AND NOTICED OTHERS HAVE HAD SAME ISSUE. *TR

Power Train
Filed Sep 29, 201355,650 milesCO

ON 12 SEPTEMBER I WENT TO TAKE OFF FROM A LIGHT AND THE CAR HAD NO ACCELERATION, AND THE WRENCH LIGHT CAME ON IN CONTROL PANEL...I WAS ABLE TO COAST TO THE SHOULDER ON OTHER SIDE OF INTERSECTION AND PLACED THE CAR IN PARK AND TURNED IT OFF. WHEN I TURNED THE CAR BACK ON IT STARTED FINE AND THE LIGHT WAS NO LONGER ON. IT WAS ABOUT TWO WEEKS LATER ON 27 SEPTEMBER WAS DRIVING TO WORK ON A 2-LANE ROAD GOING ABOUT 45 MPH AND THE CAR LOST ALL ACCELERATION AND THE WRENCH LIGHT CAME BACK ON. THERE WAS NOT MUCH OF A SHOULDER TO PULL OFF ON BUT FOUND A SPOT AND PLACED CAR IN PARK AND TURNED IT OFF. I SMELLED A SLIGHT BURNING SMELL SO WAITED LITTLE BIT LONGER THAN LAST TIME AND TURNED THE CAR BACK ON. IT STARTED UP AND THE LIGHT WAS NO LONGER ON AND IT DROVE FINE. I TOOK TO A MECHANIC ON SATURDAY MORNING AND TOLD ME THE DIAGNOSTIC COULD NOT PRODUCE A CODE BECAUSE THE INCIDENT COULD NOT BE REPLICATED BUT BELIEVED IT WAS THE THROTTLE BODY AND NEEDED A REPLACEMENT. *TR

Engine
Filed Sep 27, 201354,312 milesOH

WRENCH ICON APPEARS AND ENGINE RPM DROPS AND VEHICLE SLOWS WHILE UNABLE TO ACCELERATE. ENGINE SURGES AT IDLE SLIGHTLY BELOW 1,000 RPM. IF VEHICLE IS SHUTOFF AND THEN RESTARTED IT WILL OPERATE FOR AN UNPREDICTABLE TIME/DISTANCE. VERY DANGEROUS TO DRIVE DUE TO UNPREDICTABILITY. VEHICLE HAS BEEN DRIVEN APPROXIMATELY 140 MILES SINCE FIRST SHUTOFF AND HAS SHUT OFF NUMEROUS TIME SINCE. ON 9/27/13 IT SHUTOFF FOUR TIMES IN 12 MILES. WIFE IS TERRIFIED TO OPERATE THIS CAR. VEHICLE WILL REMAIN PARKED BECAUSE OF POTENTIAL LIFE-THREATENING SAFETY HAZARD. HOPEFULLY A RECALL FOR THIS WILL OCCUR. *TR

Power Train
Filed Sep 25, 201357,330 milesTX

MY 2010 MERCURY MILAN PREMIER STALLED - CHECK ENGINE CAME ON - I WAS UNABLE TO MOVE FORWARD AS IT SEEMED IT WAS TRYING TO MOVE FORWARD BUT WOULD NOT - HAD THE CODE CHECKED AND IT WAS P2112 - THROTTLE ACTUATOR-CONTROL SYSTEM - STUCK CLOSED PERMANENT WAS THE MESSAGE FOR THIS CODE - WAS NOT EXPECTING THIS AT ALL - WAS DRIVING PERFECT AND THIS HAPPENED SUDDENLY - MY CONCERN IS HAD THIS HAPPENED ON AN INTERSTATE HIGHWAY - WHAT WOULD I HAVE DONE? FROM WHAT I READ THIS IS VERY DANGEROUS - AND IS THERE A RECALL FOR THIS SAFETY CONCERN? *JS

Power Train
Filed Sep 24, 201346,000 milesMO

7I BOUGHT MY CAR WITH AROUND 20,000 MILES ON IT AND EXPERIENCED JERKING, ROUGH IDLING, AND A COMPLETE LOSS OF POWER WHEN DRIVING. I RETURNED IT TO THE DEALERSHIP A TOTAL OF 3 TIMES FOR THIS ISSUE. I WAS TOLD IT WAS A TRANSMISSION ISSUE AND THEY WERE RESETTING SOMETHING THAT HAD TO DO WITH THE COMPUTER IN THE TRANSMISSION. AFTER THE FIRST INSTANCE OF THE CAR STALLING, I GOOGLED ANY ISSUES WITH MY PARTICULAR VEHICLE AND CAME UPON A THROTTLE BODY PROBLEM. I MENTIONED THIS TO THE DEALERSHIP ON SEVERAL OCCASIONS AND WAS TOLD THAT THIS WAS NOT A COMMON ISSUE, NOR WAS IT THE PROBLEM WITH MY VEHICLE. LAST WEEK, I WAS DRIVING TO WORK, MY CAR COMPLETELY STALLED WHILE GOING 75MPH ON A 4 LANE HIGHWAY. I WAS ALMOST REAR ENDED BY THE SEMI THAT WAS BEHIND ME AS MY CAR'S SPEED SUDDENLY, AND WITHOUT WARNING, DROPPED BY OVER 15MPH. I MADE MY WAY TO THE RIGHT SIDE AND SLOWLY COASTED UP AN OFF RAMP TO GET OFF THE HIGHWAY (AS THERE WAS NO SHOULDER). EVEN IF YOU PRESS THE GAS, NOTHING HAPPENS. YOU DO NOT ACCELERATE AT ALL. I TURNED THE CAR OFF AND RESTARTED IT. I DROVE MAYBE 5 MINUTES AND IT STALLED AGAIN. I HAD TO RESTART MY CAR A TOTAL OF 5 TIMES ON THE 7 MILE DRIVE TO WORK THAT DAY AND WAS ALMOST HIT BY OTHER CARS JUST ABOUT EVERY TIME. I CALLED MY PERSONAL MECHANIC AND HAD IT TOWED TO HIM INSTEAD OF THE DEALERSHIP BECAUSE I WAS TOLD THAT THIS WAS A DIFFERENT ISSUE THAN MY PREVIOUS 3 VISITS TO THE DEALERSHIP AND FORD WOULD NOT BE COVERING IT UNDER MY WARRANTY. THE MECHANIC REPLACED THE THROTTLE

Vehicle Speed Control
Filed Sep 23, 201364,000 milesAZ

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE BEGAN TO DECELERATE WITH A REDUCTION IN ENGINE RPMS. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. AFTER RESTARTING, THE VEHICLE WAS ABLE TO OPERATE NORMALLY. THE FAILURE RECURRED ON TWO SEPARATE TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

Vehicle Speed Control
Filed Sep 22, 201364,000 milesAZ

TRAVELING ON THE FREEWAY DURING RUSH HOUR AT APPROXIMATELY 70MPH WHEN MY 2010 MERCURY MILAN BEGAN LOSING SPEED, IN SPITE OF PRESSING ACCELERATOR TO THE FLOOR. GOT THE CAR TO THE EMERGENCY LANE AND TURNED IT OFF. WAITED APPROXIMATELY THREE MINUTES AND RESTARTED ENGINE AND ALL WAS WELL AGAIN. THIS PROBLEM HAS HAPPENED EACH DAY FOR THE LAST THREE DAYS--NEARLY KILLING ME ON SATURDAY. COULD NOT GET IT IN ANYWHERE FOR DIAGNOSIS BECAUSE OF THE WEEKEND. DID INTERNET SEARCH AND FIND THIS SITE, WHICH HAS MORE THAN 250 COMPLAINTS OF THE SAME PROBLEM!!!!!! I EVEN CALLED A FORD DEALERSHIP AND THE SERVICE REPRESENTATIVE TOLD ME THAT IT SOUNDED LIKE A FUEL FILTER. C'MON FORD, YOU KNOW THERE IS A PROBLEM, HERE. I AM GOING TO THE DEALERSHIP TOMORROW, MONDAY, AND WILL INSIST ON THIS PROBLEM BEING FIXED WITHOUT ANY COST TO ME. I URGE EVERYONE TO CALL FORD AT 800-392-3673. THIS IS A VERY DANGEROUS DEFECT. THERE IS NO WARNING BEFORE THE CAR LOSES ALL ACCELERATION.

Vehicle Speed Control
Filed Sep 21, 201333,748 milesLA

DRIVING ALONG, ALL OF A SUDDEN MY CAR SLOWED, MY GAS PEDAL BECAME UNRESPONSIVE (WOULD NOT ACCELERATE), THE RPM'S WOULD NOT EVEN GO TO 1000, WOULD STAY BELOW THAT. WHEN I PLACED THE CAR IN PARK, THE MOTOR BEGAN TO SHAKE. AS SOON AS THE CAR LOST SPEED THE WRENCH LIGHT CAME ON. AFTER STOPPING AND TURNING OFF THE CAR AND RESTARTING, THE WRENCH LIGHT WAS GONE AND CAR RAN FINE. THIS HAPPENED TO ME 3 DAYS IN A ROW AT DIFFERENT SPEEDS, DIFFERENT MILES IN BETWEEN OCCURRENCES. TOOK THE CAR TO MY TRUSTED MECHANIC ( AFTER SECOND OCCURRENCE), THEY COULD NOT FIND THE PROBLEM. AFTER THE THIRD OCCURRENCE I TOOK IT TO THE FORD DEALERSHIP AND THEY KNEW WHAT THE ISSUE WAS RIGHT AWAY AND FIXED IT IN LESS THAN AN HOUR AND PROCEEDED TO CHARGE ME $171.00 FOR THE THROTTLE BODY AND $330.00 IN LABOR FOR AN HOUR OF WORK. PLEASE KEEP INVESTIGATING AS THIS IS VERY DANGEROUS AND SEEMS TO BE A COMMON PROBLEM WITH THIS CAR. I WAS ON A HIGHWAY TWICE AND WAS FORTUNATE TO GET INTO A MIDDLE TURN LANE BEFORE BEING REAR ENDED. IT WAS A CLOSE CALL AND VERY SCARY AS I WAS POWERLESS TO DO ANYTHING BUT STOP THE CAR ON A VERY BUSY ROAD AND PRAY TO NOT GET IN AN ACCIDENT. IT IS UNFAIR THAT I HAD TO PAY ALMOST $600 TO REPLACE A DEFECTIVE PART. THE MANUFACTURER SHOULD BE RESPONSIBLE.

Engine
Filed Sep 21, 201333,500 milesTX

I'VE EXPERIENCED SEVERAL INSTANCES OF MY VEHICLE STALLING WHILE IN MOTION AT VARIOUS SPEEDS (30-65 MPH). AT THE DEALERSHIP IT WAS DETERMINED THAT THE PROBLEM IS WITH THE THROTTLE & THE PART IS ON BACK ORDER. IT IS MY ONLY MEANS OF TRANSPORTATION & CANNOT GET IT REPAIRED. DESPITE THE LOW MILEAGE, I AM BEING TOLD THAT THIS IS NOT COVERED UNDER THE MANUFACTURER'S WARRANTY. THIS ISSUE IS NOT DUE TO WEAR & TEAR BUT TO A MANUFACTURER'S MECHANICAL FAILURE. WHY IS THE CONSUMER RESPONSIBLE FOR THE REPAIRS TO A PREEXISTING PROBLEM IN THESE CARS?

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Mercury Milan → · Every Milan year → · How the figures are calculated →