2010 Mercury Milan complaints

SOMEONE NOTICED MY REAR PASSENGER TAIL LIGHT ON MY 2010 MERCURY MILAN WAS ABNORMALLY BRIGHT AND THAT BRAKE LIGHT DID NOT WORK. SO I INVESTIGATE AND FIND THAT I HAVE TO REPLACE THE WHOLE ASSEMBLY INSTEAD OF JUST A BULB. OMG. I HAVE BEEN A LOYAL FORD OWNER SINCE 1985. THE COST TO REPLACE IS OVER $600? UNBELIEVABLE. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED. *TR

RIGHT REAR BRAKE LIGHT INOPERABLE AND NONE REPAIRABLE.THE ASSEMBLY IS NOT REPAIRABLE AND IS VERY EXPENSIVE TO REPLACE ($300 TO $400 ).FORD SHOULD MAKE THE ASSEMBLY SERVICEABLE OR AFFORDABLE.FAILURE IS VERY PREMATURE AND SHOULD BE RECALLED. *TR

I HAVE HAD TO REPLACE BOTH BRAKE LIGHTS ON MY 2010 MILAN. NOW THAT THEY ARE LED WITH A COMPUTER THE COST IS $400 A PIECE. NOT A GOOD THING. *TR

I HAVE A 2010 MERCURY MILAN. THE MILAN IS EQUIPPED WITH LED TAIL AND BRAKE LIGHTS, UNLIKE IT'S SIBLING, THE FORD FUSION. RECENTLY, I DISCOVERED AFTER BEING PULLED OVER BY THE POLICE THAT THE BRAKE LIGHTS WERE NOT OPERATING. I WENT TO THE DEALER'S SERVICE DEPARTMENT, ONLY TO DISCOVER THAT THE TAIL LIGHT/BRAKE LIGHT/TURN SIGNAL ASSEMBLY IS ONE SEALED, UNSERVICEABLE UNIT. THERE WAS NO WARNING AND LEDS DO NOT BURN OUT THIS QUICKLY. TO ADD INSULT TO INJURY, FORD WILL NOT COVER THIS UNDER THEIR PREMUIMCARE ESP WARRANTY, BECAUSE THEY CONSIDER IT A CONSUMABLE OBJECT LIKE TIRES. SO ON TOP OF ALMOST GETTING KILLED BY BEING REAR-ENDED IN A COLLISION, I GOT THE PRIVILEGE OF PAYING $1000.00 TO REPLACE BOTH SEALED ASSEMBLIES. THIS IS A COMMON FAILURE IN THESE VEHICLES AND A HAZARD ON THE ROAD WHICH OCCURS WITHOUT WARNING. PLEASE RECALL THESE VEHICLES AND MAKE FORD FIX THIS DANGEROUS ISSUE. THANK YOU, *TR

WIFE WAS DRIVING CAR GOT AURAL WARNING ACCOMPANIED BY SERVICE POWER STEERING, AND SERVICE ADVANCETRAC SYS WITH THE SKIDDING CAR SYMBOL ON DASH. COMPLETE LOSS OF POWER STEERING. THERE WERE NO PRIOR NOISES/STEERING ISSUE THAT WOULD HAVE LEAD US TO BELIEVE THERE WAS A PROBLEM AND THANKFULLY THERE WERE NO ADVERSE WEATHER CONDITIONS SUCH AS SNOW OR ICE OR NEED TO AVOID A COLLISION SHE COULD BARELY STEER VEHICLE. *TR

DRIVER SIDE BRAKE LIGHT DOES NOT GO OFF WHEN LIGHTS ARE TURNED ON. JUDGING BY THE NUMBER OF COMPLAINTS THIS LOOKS LIKE A COMMON PROBLEM. RECALL PLEASE.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 40 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT AVAILABLE.

ON 12/5/2014, I NOTICED THAT THE PASSENGER SIDE TAIL LIGHT WAS DIMMER THAN THE DRIVER'S SIDE TAIL LIGHT AND THE BRAKE LIGHT DID NOT BRIGHTEN WHEN THE BRAKES WERE APPLIED. THE DEALER INDICATED THAT THE WHOLE TAIL LIGHT ASSEMBLY WOULD NEED TO BE REPLACED AT AN ESTIMATED COST OF BETWEEN $400-500 SINCE THIS IS AN LED INTEGRATED SYSTEM. FROM AN INTERNET SEARCH AND THE NHTSA COMPLAINTS, IT SEEM THAT THIS IS AN ISSUE THAT IS OCCURRING AT LOW MILEAGES. I CANNOT AFFORD TO REPLACE THE TAIL LIGHT ASSEMBLY AND WILL THEREFORE CONTINUE TO DRIVE THE VEHICLE AS IS. I'M SURE THERE MANY PEOPLE WHO HAVE THIS ISSUE THAT CANNOT AFFORD TO REPLACE THE TAIL LIGHT ASSEMBLY. IN SOME CASES, BOTH THE DRIVER'S SIDE AND PASSENGER SIDE TAIL LIGHTS/BRAKE LIGHTS HAVE FAILED AT LOW MILEAGES, WHICH MIGHT COST UP TO $1000 TO RESOLVE THIS ISSUE. IN COLORADO, WE DO NOT HAVE AN INSPECTION PROGRAM, SO THIS ISSUE WOULD NOT KEEP DRIVERS FROM DRIVING THEIR CARS IN AN UNSAFE CONDITION. I'M AFRAID IT WILL TAKE A FATALITY AND A LAWSUIT TO ELEVATE THIS ISSUE TO THE POINT WHERE FORD WILL ADDRESS THIS ISSUE. *TR

THE INITIAL INCIDENT IN NOVEMBER, 2013 WAS THE FAILURE OF THE PASSENGER SIDE REAR LED TAIL LIGHT ASSEMBLY. THIS RESULTED IN THE BRAKE LIGHTS NOT OPERATING WHEN THE BRAKES WERE DEPRESSED. A POLICE OFFICER STOPPED THE CAR FOR A WARNING DUE TO THE BRAKE LIGHT FAILURE. MILEAGE ON THE CAR AT THE TIME WAS 12,700 MILES. DUE TO THE SAFETY HAZARD THE REPAIR WAS NEEDED. THE ENTIRE ASSEMBLY, NOT JUST A SINGLE BULB NEEDED TO BE REPLACED. APPROXIMATELY 10 MONTHS LATER IN SEPTEMBER, 2014 THE DRIVER SIDE REAR LED TAIL LIGHT IS NOW MALFUNCTIONING IN THE SAME WAY. BRAKE LIGHTS ARE AGAIN FLICKERING AND NOT WORKING WHEN THE BRAKES ARE DEPRESSED. MILEAGE ON THE CAR AT THE TIME OF THIS NEXT FAILURE WAS 16,100 MILES. THE DEALER QUOTED PRICE TO REPAIR IS OVER $450! THIS CAR IS GARAGE KEPT, WELL MAINTAINED AND HAS NOT BEEN IN INVOLVED IN ANY ACCIDENTS. FORD SHOULD FIX THIS DEFECT UNDER A SAFETY RECALL FREE OF CHARGE TO CUSTOMERS! *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE REAR PASSENGER SIDE BRAKE LIGHT FAILED TO WORK. THE VEHICLE WAS UNDER WARRANTY AND WAS TAKEN TO THE DEALER WHO STATED THAT THE REAR LIGHT ASSEMBLY NEEDED TO BE REPLACED. THE WARRANTY COVERED THE REPAIRS, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. MAILED OUT 01/13/15*LJ UPDATED 02/02/15*LJ

THE REAR PASSENGER SIDE TAIL LIGHT HAS BURNT OUT. THE TAIL LIGHT IS LED AND THEREFORE THE ENTIRE TAIL LIGHT ASSEMBLY MUST BE REPLACED. THE COST FROM FORD DEALERSHIP IS $428 FOR ONLY THE PART NOT INCLUDING LABOR. I HAVE RESEARCED SEVERAL SITES, AND FIND THIS TO BE A COMMON PROBLEM FOR THIS MAKE AND MODEL OF VEHICLE. LIGHTING IS A SAFETY ISSUE AND FORD SHOULD BACK UP THEIR ENGINEERING FLAW. *JS

WHILE TRAVELING AT APPROXIMATELY 30 MPH, WE HEARD AN ALERT CHIME AND SAW THE MESSAGE "SERVICE POWER STEERING" AND "SERVICE ADVANCETRACK" ON THE DASHBOARD. WE DROVE APPROXIMATELY ONE MORE MILE AND THEN THE POWER STEERING QUIT WORKING, CAUSING IT TO VERY DIFFICULT TO STEER THE VEHICLE. *JS

BEGINNING IN AUGUST, 2012 AT APPROX. 45,000 MILES I HAVE HAD 5 WHEEL BEARINGS FAIL TO DATE (90,000 MILES) ALL SERVICED AND REPLACED AT FORD AGENCIES. *TR

WE WERE INFORMED BY A INDIVIDUAL IN A PASSING CAR THAT OUR BRAKE LIGHTS WERE NOT FUNCTIONING PROPERLY ONE EVENING. WE TOOK THE CAR TO A DEALER TO GET THE OIL CHANGED AND EXTERIOR BRAKE LIGHTING ISSUE RESOLVED. WE WERE TOLD THAT THE BRAKE LIGHTS NEEDED TO BE REPLACE AND BECAUSE IT WAS PART OF AN ASSEMBLY, THE TOTAL CHARGE WOULD BE $1281.87 WHICH INCLUDED AN OIL CHANGE AND DIAGNOSIS. I FELT I HAD NO CHOICE BUT TO REPLACE THE LIGHTS RATHER THAN ENDANGER US OR SOME OTHER INDIVIDUAL(S) ON THE ROAD. I CALLED FORD AND RECEIVED A CASE # BUT AS OF 11/21/14 I HAVE HEARD NO RESPONSE. GOING TO THIS SITE THERE IS 89 OUT OF 438 COMPLAINTS ABOUT THIS SAME ISSUE. I DO NOT BELIEVE THAT THESE LED LIGHTS SHOULD GO OUT THIS QUICK NOR THAT IF NEEDED TO BE REPLACED, SHOULD REQUIRE THE WHOLE BRAKE ASSEMBLY TO BE REPLACED. THIS IS A ENGINEERING DESIGN FAILURE. FORD CLAIMS "QUALITY IS JOB ONE. THIS IS NOT THE CASE WITH THIS ISSUE. I BELIEVE THE NHTSA NEEDS TO ADDRESS THIS AND ISSUE A RECALL. *TR

I RECENTLY PURCHASED THIS "CERTIFIED" MERCURY MILAN ON 10/25/14. I HAVE ONLY HAD IT FOR LESS THAN 3 WKS AND THE RIGHT BRAKE LIGHT WENT OUT. I ONLY KNEW THIS BECAUSE I WAS PULLED OVER BY OUR LOCAL POLICE DEPT. AND WAS GIVEN A WARNING. I TRIED TO FIND THIS IN THE LOCAL AUTO STORE AND FOUND OUT IT NEEDED TO BE PURCHASED BY THE DEALER. I THEN CONTACTED THE DEALER AND WAS TOLD TO BRING IT IN. I WAS TOLD A TICKET WOULD BE CREATED AND GIVEN TO SALES AND I WOULD BE CALLED THE NEXT DAY. SINCE THE VEHICLE WAS STILL "NEW" TO ME I THOUGHT IT WOULD BE COVERED UNDER MY WARRANTY. I WAITED 2 DAYS AND NO RESPONSE. MY SPOUSE WENT INTO THE DEALER AND WAS TOLD THAT THE BRAKE LIGHT ASSEMBLY WAS NOT COVERED BY THE WARRANTY AND THAT THE COST TO US WOULD BE $500. I FEEL THAT THIS IS A MAJOR SAFETY HAZARD THAT MANY CONSUMERS CANNOT AFFORD AND MANY ACCIDENTS WILL BE CAUSED. I DO NOT EVEN FEEL SAFE DRIVING MY GRANDCHILD IN THIS VEHICLE FOR FEAR OF HIM BEING INJURED IF I GET REAR ENDED. I FEEL DO TO THIS BEING A SAFETY CONCERN THAT FORD WOULD DO A RECALL AFTER HAVING SO MANY COMPLAINTS ABOUT IT. I HAVE CALLED FORD MOTOR CO. @ 800-392-3673 TO VOICE MY CONCERN. THE MORE THAT CALL MAYBE SOMETHING WILL BE DONE BEFORE AN INNOCENT PERSON LOSES THEIR LIFE BECAUSE OF A FAULTY SYSTEM THAT THIS COMPANY IS VERY AWARE OF.. *TR

NOTICED RIGHT REAR BRAKE LIGHT LIT WHEN HEADLIGHTS ARE ON AND BRAKES NOT APPLIED. HEADLIGHTS OFF, NO PROBLEM NOTICED. THIS SEEMS TO BE A COMMON PROBLEM WITH FORD / MERCURY LED TAIL LIGHTS. IF REAR LED LIGHTS NEED TO BE REPLACED FORD MOTOR COMPANY SHOULD PUT A 7 YEAR / 70K MILE GUARANTEE ON THE HIGH DOLLAR REPLACEMENT LIGHTS. WHO MAKES THESE FOR FORD ? *TR

JUST CHECKING FOR DEFECTS. *TR

NOTICED LED TAILLIGHT BEGINNING TO GO OUT PASSENGER SIDE. INDIVIDUAL LEDS UNABLE FOR REPLACEMENT BUT FULL TAILLIGHT NEEDS TO BE REPLACED AT A COST OF $284. DUE TO COST OF REPLACEMENT, I FEEL THE TAILLIGHTS SHOULD LAST LONGER THAN FOUR YEARS OR 60,000 MILES. THE PART IS UNCOMMON AND NOT STOCKED IN ANY PART STORES HERE, CITY OF 70,000. I WORK ON THE ROAD SO THAT MAKES FINDING TIME FOR A DEALERSHIP REPAIR NEAR IMPOSSIBLE. I AM NOW DRIVING WITH A DIM TAILLIGHT WHILE I TRY TO FIND ONE ONLINE AND AWAIT SHIPMENT FOR A DIY. *TR

DEFECTIVE LEFT REAR TAIL LIGHT ASSEMBLY. DEALER INFORMED ME OF PROBLEM AND IS CURRENTLY REPLACING THE ASSEMBLY. COST AROUND 400 HUNDRED DOLLARS. ONE OF CONCERNS IS WHY DIDN'T THE SAFETY SYSTEM IN THIS VEHICLE ALERT ME THAT I HAD A TAIL LIGHT OUT. MY FORD FUSION IDENTIFIES WHEN A LIGHT IS NOT WORKING AND ITS 4 YEARS OLDER. *TR

LEFT REAR TAILLIGHT DOES NOT ILLUMINATE ON DEPRESSION OF THE BRAKE PEDAL. RIGHT REAR TAILLIGHT FLICKERS BUT FULLY ILLUMINATES ON DEPRESSION OF THE BRAKE PEDAL. AS THE LIGHTS ARE LED AND ENCASED IN A HOUSING, THE REPLACEMENT COST APPROACHES $400 PER UNIT. *TR

RIGHT REAR TAIL LAMP / BRAKE LIGHT ASSEMBLY INOP AGAIN. THIS IS MY 3 ASSEMBLY THAT HAS FAILED IN 15 MONTHS. IT IS AN LED ASSEMBLY, IT COSTS $375.00 FOR THE PART. YOU CAN'T REPLACE A BULB. THIS SHOULD BE COVERED UNDER A SAFETY RECALL. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE ON THE STEERING WHEEL WAS REQUIRED. THE POWER STEERING WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THE BRAKE LIGHTS FAILED TO ILLUMINATE ACCORDINGLY WHENEVER ADDITIONAL EXTERIOR LIGHTS WERE ILLUMINATED. THE DEALER DIAGNOSED THAT BOTH OF THE TAIL LIGHTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000.

IT HAS BEEN THREE WEEKS SINCE I PURCHASED A 2010 MERCURY MILAN WITH 41,000 MILES BUT LAST NIGHT I DISCOVERED BOTH REAR BRAKE LIGHT ILLUMINATED WITH THE HEADLIGHTS ON. MY PROFESSION IS IN THE SAFETY FIELD WHICH LEADS ME TO SAY THAT IF THIS VEHICLE WAS ON MY JOB SITE IT WOULD BE TAGGED OUT OF SERVICE DUE TO IMPROPER SAFETY EQUIPMENT. I HAVE HAD ISSUES WITH FORD MOTOR COMPANY IN THE PAST AND EVEN THOUGH I DO LIKE THEIR PRODUCTS THEY HAVE TO TAKE RESPONSIBILITY AND BE ACCOUNTABLE FOR WHAT THEY SELL TO INDIVIDUALS. THERE SHOULD BE A RECALL FOR THIS SAFETY EQUIPMENT. I WILL NOT ALLOW MY FAMILY TO OPERATE THIS VEHICLE IN IT'S PRESENT CONDITION. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHEN THE HEADLIGHTS WERE ENGAGED, THE DRIVER'S SIDE BRAKE LIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN REPLACED THE DRIVER'S SIDE BRAKE LIGHT. HOWEVER, THE FAILURE RECURRED. IN ADDITION, THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR HANDLE FRACTURED. THE CONTACT MENTIONED THAT IN ORDER TO EXIT THE VEHICLE HE HAD TO USE THE EXTERIOR DOOR HANDLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT AFTER REFUELING THE VEHICLE, THERE WAS A FUEL ODOR AND LEAKING FUEL. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE VEHICLE WAS 54,000.

INTERMITTENT ELECTRICAL CONNECTIVITY AND ISSUE WITH THROTTLE. CAR HAS HAD PROBLEMS SINCE WE RECEIVED IT IN NOVEMBER 2010. INTO WALKER FORD CLEARWATER 4 TIMES RECORDED - 2 OTHER TIMES NOT. SERVICE DEPARTMENT HAS REPLACED THROTTLE BODY 11/12 AND COMPLETED RECALL 13B17 (6/2014) BUT THE SAME EXACT ISSUES PERSIST. SERVICE DEPARTMENT STATED AT LEAST 4 TIMES THAT THEY CANNOT REPLICATE THE ISSUE OR FIND THE ISSUE. CALLED CUSTOMER SERVICE WEEK OF OCTOBER 14, 2014 AND WAS ASSIGNED [XXX] (866-631-3788 - EXT [XXX]) WHO WE TALKED TO AT LENGTH AND SEND A FOLLOW UP EMAIL (OCTOBER 16, 2014) . CALLED TWICE AND NOT RETURNED OUR CALLS. [XXX]. SAID SHE WOULD BE BACK TO US IN A FEW DAYS WITH A SOLUTION AND HAVE A SERVICE DEPARTMENT PREPARED TO FIX THE CAR. IT HAS NOW BEEN OVER 15 DAYS SINCE THE ORIGINAL CONVERSATION. WE ARE AFRAID TO DRIVE THE CAR BECAUSE,IT HAS SUDDEN REDUCTION OF ENGINE POWER, REVS INTO A HIGH GEAR WITH NO MOVEMENT WHILE TRAVELING AT 30-55 MPH, AND TWICE HAS DIED IN THE MIDDLE OF INTERSECTION. SAME ISSUES AS DESCRIBED IN NHTSA ACTION NUMBER PE13003. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE LEFT REAR OUTER BRAKE LIGHT ASSEMBLY LED LIGHTS HAVE FAILED. I EXPECTED TO BE ABLE TO PICK UP A REPLACEMENT AT THE LOCAL AUTO PARTS DEALERSHIP. I FOUND OUT THAT I HAD TO GET THE PART FROM MY FORD DEALER. I CAN NOT SIMPLY REPLACE THE LED ASSEMBLY. IT WILL COST NEARLY $400.00 FOR ME TO PURCHASE A NEW BRAKE LIGHT ASSEMBLY. THIS IS A RIDICULOUSLY HIGH PRICE TO PAY FOR THE REPLACEMENT OF A BRAKE LIGHT. I FEAR THE HIGH COST WILL CAUSE MANY MILAN DRIVERS TO CONTINUE TO DRIVE WITHOUT ADEQUATE LIGHTING ON THEIR VEHICLES. FORD SHOULD EITHER REPLACE THE PART FOR FREE, OR GREATLY REDUCE THE COST OF THE ASSEMBLY DUE TO THEIR DESIGN FAILURE. *TR

LED TAILLIGHTS ARE ON HIGH (AS IF BRAKE PEDAL IS DEPRESSED) AT ALL TIMES CAUSING OTHER VEHICLE DRIVERS TO NOT KNOW WHEN THE MILAN IS BRAKING. FORD DEALERSHIP STATES THAT THESE ARE DEFECTIVE LED BULBS ($400 REPLACEMENT COST) WHICH IS NOT COVERED BY THE WARRANTY. *TR

WE PURCHASED THIS VEHICLE NEW IN 2010. IN 2012 WE NOTICED FLICKERING IN LEFT REAR TAIL LIGHT ASSEMBLY, WHICH WAS INTERMITTENT, THIS OCCURRED AT APPROXIMATELY 40,000 MILES. IN OCTOBER 2014 AT APPROXIMATELY 83,000 MILES WE NOTICED THAT WHEN THE HEAD LIGHTS WERE TURNED ON THAT THE BRAKE LIGHTS STAYED ON CONSTANTLY EVEN WHEN THE BRAKES WERE NOT APPLIED. *TR

WHILE DRIVING ON A 4 LANE HIGHWAY, MY CAR JERKED AND THE WRENCH WARNING LIGHT CAN ON AND NO ACCELERATION WHILE I PRESSED THE GAS PEDAL. I WAS ABLE TO GET THE CAR TO COAST TO SAFETY AND WHEN I STOPPED THE CAR IS WAS JERKING BACK. I TURNED THE CAR OFF FOR A FEW MINUTES AND TURNED IT BACK ON, IT STARTED UP AND RAN FINE. THIS INCIDENT HAPPENED AGAIN TODAY WHILE DRIVING IN TOWN, NOT ONCE BUT TWICE WHILE I WAS DRIVING 15 MPH AND THE 2ND INCIDENT TODAY ABOUT 30 MPH. BOTH OF THESE TIMES I WAS ABLE TO GET OFF THE ROAD SAFELY, AND GOT THE CAR TO RESTART AND MAKE IT HOME 45 MILES AWAY. I AM AFRAID TO DRIVE MY CAR, THAT IN HEAVY TRAFFIC, THIS COULD CAUSE A SERIOUS ACCIDENT. *TR

DRIVER SIDE REAR BRAKE LIGHT STAYING ILLUMINATED CONSTANTLY AS IF THE BRAKE IS PRESSED AND NEARLY CAUSED CRASH (I HAD TWO SMALL CHILDREN SITTING IN THE BACK OF MY MILAN), HAD THE VEHICLE BEHIND ME NOT WENT INTO THE DITCH A COLLISION WOULD HAVE BEEN INEVITABLE. PLEASE LOOK INTO THIS PROBLEM AS IT HAS THE POTENTIAL TO CAUSE BODILY HARM AND INJURY TO THE OCCUPANTS. I HAD NO IDEA THERE WAS A PROBLEM WITH CONSTANT ILLUMINATION UNTIL THIS POINT. UPON SCHEDULING AN APPOINTMENT AT THE FORD DEALERSHIP AND DOING A LITTLE RESEARCH I SEE THIS IS A FREQUENTLY REPORTED PROBLEM BUT NO RECALL HAS YET BEEN ISSUED NOR AN INVESTIGATION. ALSO SINCE LEARNING OF THIS PROBLEM THIS MORNING AND OBSERVING THE VEHICLE BRAKE LIGHTS THERE IS ALSO A FLICKER OF LIGHTS EVERY SO OFTEN. *TR

WHEN I WENT TO HAVE MY CAR INSPECTED, I WAS TOLD THAT WHEN THE LIGHTS ARE ON EITHER DURING THE DAY TIME OR NIGHT TIME, THEY ARE ALWAYS "BRAKE LIGHT" LIT. THEY ARE NEVER LIT LIKE REGULAR TAIL LIGHTS AND IT ALWAYS LOOKS LIKE MY BRAKES ARE ON. WHEN I TOOK THEM TO MY MECHANIC, I WAS TOLD I NEEDED BOTH TAIL LIGHT ASSEMBLIES. THE PLACE I GOT THE TAIL LIGHTS CHARGED ME $279.63 PER LIGHT, I HAD TO HAVE BOTH TAIL LIGHTS REPLACED, TOTAL COST TO ME, $559.26. THIS PROBLEM HAS BEEN SINCE 2012 AND I WAS NOT AWARE OF IT SINCE I AM NOT BEHIND THE CAR AND JUST NEEDED TO HAVE THE CAR INSPECTED. I NOTICED THAT THE DRIVER'S SIDE TAIL LIGHT ALWAYS LOOKED BRIGHTER, BUT I THOUGHT THAT BECAUSE IT WAS AN LED LIGHT, THAT WAS THE REASON FOR THE BRIGHTNESS. I COULD HAVE HAD A REAR-END COLLISION DUE TO THIS ISSUE. BECAUSE MY CAR IS NOT UNDER WARRANTY, I NEEDED TO HAVE THIS REPAIRED AT MY EXPENSE AND SINCE THE CAR IS ONLY 4 YEARS OLD, I DO NOT THINK IT SHOULD BE MY EXPENSE. PLUS TRYING TO GET THESE LIGHTS WAS VERY TIME CONSUMING EVEN FOR MY MECHANIC. THIS HAS BEEN A VERY FRUSTRATING SITUATION, ESPECIALLY SINCE THE CAR IS ONLY 4 YEARS OLD. *TR

REAR LEFT BRAKE LIGHT IS MALFUNCTIONING -- LOCAL SHOP SAID IT IS NOT THE BULB, RATHER THE WHOLE REAR (LEFT) LIGHT ASSEMBLY AND THE SENSOR ATTACHED TO THE BRAKE PEDAL. THIS CAR ONLY HAS 18,000 MILES ON IT -- THIS SHOULD NOT BE FAILING AT THIS POINT -- COST TO REPAIR IS APPROX. $1000 (FOR PARTS, LABOR) -- OTHERS ALSO BELIEVE THIS TO BE A MANUFACTURER DEFECT -- A 'RECALL' SHOULD BE DONE -- THE BRAKES ARE A SAFETY ISSUE -- IF THE DRIVER BEHIND YOU DOESN'T SEE THE BRAKE LIGHTS COME ON, THE MILAN CAN GET READ-ENDED. *TR

RIGHT REAR BRAKE LIGHT STAYS ENGAGED CONSTANT, 100% LUMINOUS WHEN HEADLIGHTS ARE ON. DEALER REPLACED COMPLETE TAIL LAMP ASSEMBLY JANUARY 1, SERVICED FEBRUARY 2012 UNDER WARRANTY. MILEAGE 32141. NOW A SECOND TIME SAME PROBLEM WITH SAME RIGHT LAMP. NOT SURE HOW LONG IT HAS BEEN THAT WAY. I WAS NOTIFIED BY FAMILY MEMBER WHEN THEY WERE FOLLOWING ME HOME ONE EVENING. 70000 MILES. THESE LED LAMPS ARE EXPENSIVE, SEEMS AS IF LIGHTING HAS FAULTY PARTS ASSEMBLY MALFUNCTION INSTEAD OF A ROUTINE LIGHT REPLACEMENT. MULTIPLE COMPLAINTS LISTED HERE FOR SAME ISSUE. IS THERE A RECALL? I HAVE NOT RECEIVED ANYTHING FOR A RECALL. NOW HAS BECOME A SAFETY CONCERN. *TR

INITIALLY IT BEGAN AS REDUCED POWER TO THE ENGINE AND THE WRENCH/CHECK ENGINE LIGHT ILLUMINATING. HOWEVER, AFTER THAT, I WOULD GET SURGES OF POWER TO THE ENGINE AND THE CAR WOULD JUMP FORWARD. THE CAR REMAINED DRIVABLE, BUT CLEARLY UNSAFE. I COULD NOT WITH ANY CONFIDENCE CONTINUE TO DRIVE THE CAR ESPECIALLY ON THE HIGHWAY WHICH I DO DAILY. *TR

THE ENGINE SUDDENLY LOST POWER. A ENGINE AND WRENCH ICON SHOWED UP ON THE DASH LIGHTS. I HAD TO COAST TO THE SIDE OF THE ROAD ON 4 OCCASIONS. WHEN I SHUT OFF THE ENGINE AND STARTED IT UP AGAIN, IT RAN FINE AGAIN. THIS WOULD BE AN EXTREMELY DANGEROUS SITUATION IF THIS OCCURRED WHEN I WAS MAKING A LEFT TURN WITH ONCOMING TRAFFIC. I TOOK MY VEHICLE INTO O'MEARA FORD AT 7:00 A.M. ON OCTOBER 13, 2014. THEY INDICATED THEY WERE LOOKING AT THE THROTTLE BODY AND WOULD NEED TO KEEP MY VEHICLE OVERNIGHT. *TR

MY POWER STEERING WENT OUT. WAS TOLD BY FORD DEALER ENTIRE SYSTEM MUST BE REPLACED. *TR

AS I WAS DRIVING DOWN THE STREET, I HEARD A CHIME NOISE I LOOKED DOWN AT MY DASH AND MY CAR SAID SERVICE ADVANCETRAC AND SERVICE POWER STEERING. I NOTICED MY POWER STEERING WAS STARTING TO SLOWLY GO OUT. AS I REACHED MY DESTINATION, AND THEN STARTED MY CAR TO LEAVE, MY CAR NOW SAID SERVICE POWER STEERING NOW, AND SERVICE ADVANCETRAC. AT THIS POINT MY CAR HAD NO POWER STEERING AT ALL, LEAVING ME STRANDED HOURS FROM HOME. *TR

THE RIGHT PASSENGER TAIL LIGHT WENT OUT. THIS PART IS AN LED AND WAS $300 TO REPLACE. FORD SAID THIS WAS NO FAULT OF MY OWN. THERE WAS NO WARNING THAT THE LIGHT WAS OUT. *TR

WHILE ACCELERATING, THE CAR BEGAN TO JERK VIOLENTLY AND CAME TO A STOP, AND SHUT OFF. THE CAR WAS UNABLE TO RUN OR IDLE. IT WAS TOWED TO A FORD DEALERSHIP WHERE THEY DIAGNOSED A FAILED THROTTLE BODY AND IT WAS REPLACED. I WAS ON A RESIDENTIAL ROAD SO NO INJURIES, HAD I BEEN ON THE HIGHWAY, THINGS WOULD HAVE BEEN DIFFERENT. *TR

POWER STEERING RECALL: FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2008-2011 FORD ESCAPE AND MERCURY MARINER VEHICLES MANUFACTURED AUGUST 18, 2006, THROUGH SEPTEMBER 11, 2010. THE AFFECTED VEHICLES HAVE A STEERING TORQUE SENSOR THAT MAY NOT BE ABLE TO PROPERLY DETECT DRIVER STEERING INPUT. I CALLED FORD MOTOR COMPANY REGARDING MY VEHICLE 2010 MERCURY MILAN PREMIER BECAUSE I HAD TO HAVE MY POWER STEERING REPLACED ON MY VEHICLE. THE DEALERSHIP STATED THAT I WOULD HAVE TO CALL FORD AND INFORM THEM THAT MY CAR SHOULD BE LISTED IN THE RECALL. WHEN I CALLED I WAS TRANSFERRED TO CUSTOMER RELATIONS. THE WOMAN WAS VERY RUDE AND KEPT REPEATING THE SAME THING OVER AND OVER. I EXPLAINED TO HER I UNDERSTAND THE PROTOCOL I JUST WANT TO MAKE SURE THAT INFORMATION REGARDING THE CALL WILL BE SUBMITTED ABOUT MY VEHICLE POWER STEERING WAS SERVICED ON MY MILAN AND IF THERE WAS ANYTHING FURTHER THAT I COULD DO REGARDING MY VEHICLE POSSIBLY BEING IN THE RECALL. HER TONE OF VOICE WAS VERY RUDE AND SHE DIDN'T SEEM TO CARE ABOUT MY CONCERN. I AM CONSIDERING PURCHASING A HONDA VEHICLE. WHEN MY POWER STEERING WENT OUT IT WAS FOUR OCCURRENCES 3 TIMES ON THE FREEWAY AND ONCE LEAVING FROM WORK. NOT ONLY WAS MY LIFE AND DANGER BUT THE OTHER DRIVERS AND MY FAMILY MEMBERS WHO WERE IN THE VEHICLE WITH ME. SO TO SPEAK WITH SOMEONE WHO DOES NOT CARE ABOUT MY CONCERN IS VERY UPSETTING AND I DO NOT WANT TO DRIVE ANYMORE FORD/MERCURY VEHICLES. *TR

THIS IS ANOTHER DOCUMENTATION OF MANY OTHER OWNERS WHOSE BRAKE LIGHTS ON A 2010 MERCURY MILAN WERE NOT FUNCTIONAL WITHOUT ANY KNOWLEDGE OF THE OWNER OR DRIVER, CAUSING POTENTIAL FOR ACCIDENTS. DURING DAYLIGHT HOURS OR WHEN THE HEADLIGHTS DO NOT COME ON AUTOMATICALLY, THE LEFT BRAKE LIGHT WORKS NORMALLY AND THE RIGHT BRAKE LIGHT IS SPORADIC, NOT WORKING ABUT 70+% OF THE TIME. WHEN THE HEADLIGHTS ARE ON THE LEFT BRAKE LIGHT IS BRIGHTER AS IF THE BRAKE WAS ON AND THE BRAKE LIGHT DOES NOT CHANGE INTENSITY. THE RIGHT BRAKE LIGHT DOES NOT GO ON BUT THE REAR LIGHT WORKS. THE CENTER BRAKE LIGHT ALWAYS WORKS REGARDLESS OF WHETHER THE HEADLIGHTS ARE ON OR NOT. THERE IS NO INDICATION ON THE DASHBOARD THAT ANY LIGHT IS MALFUNCTIONING. I ONLY DISCOVERED THIS BY FOLLOWING MY WIFE HOME AFTER WE HAD OUR DAUGHTER'S CAR IN FOR SERVICE. I SINCE FOLLOWED HER FOR ABOUT 20 MILES ON ANOTHER DAY TO CONFIRM THIS SITUATION. WE TOOK THE CAR TO THE DEALER WHO QUICKLY DIAGNOSED THE PROBLEM, FAULTY BRAKE LIGHT ASSEMBLIES AND TWO DAYS LATER, AND $847 PAYMENT THE PROBLEM WAS FIXED, FOR NOW. *TR

AS I WAS DRIVING MY CAR, THE VEHICLE STEERING BECAME HARD TO STEER AND WITHIN MINUTES, THE STEERING BECAME NON-EXISTENT. I HAD TO PUT ON HAZARDS IN ORDER TO AVOID AN A CAR FROM HITTING ME AND TO TRY TO GET TO A SAFE PLACE WITH PRETTY MUCH NO STEERING POWER. *TR

TRAVELING TO ARMY NATIONAL GUARD DRILL DURING THE EARLY MORNING HOURS IS WHEN THIS OCCURED. I WAS GOING SPEED LIMIT WHILE TURNING RIGHT ONTO AN ONRAMP WHICH LEADS TO THE HIGHWAY. THERE WAS A WEIRD VIBRATION IN THE STERRING WHEEL AND IT FAILED AND COULD NOT BE TURNED BACK FROM THE RIGHT POSITION. I AM STRONG AND I COULD NOT MOVE IT. THIS MALFUNCTION CAUSE MY CAR TO SMASH INTO A TREE. I WAS KNOCKED OUT, HEAD INJRUY, AND VERY BAD BACK/SHOULDER INJURY. I WAS TAKEN BY 911 TO THE HOSPITAL AND I HAVE BEEN TREATED FOR MULTIPLE THINGS. FORD IS YET TO REPOND TO ANYTHING OR TO OFFER SOME SORT OF SETTLEMENT FOR THIS WHICH IS ABSOLUTLY THEIR FAULT. I HAVE GOT A LAWYER TO KEEP SENDING DEMANDS TO FORD. NOW, I SAW ON THE NEWS THAT THIS IS ACTUALLY A PROBLEM THEY ARE NOW FINDING OUT ABOUT AND CLAIMING NO ONE HAS BEEN SERIOUSLY HURT FROM IT...WELL THIS IS NOT TRUE AS I DID. I AM ALSO SEEKING A NEGLIGENCE CLAIM BECAUSE A WEEK PRIOR, THEY REPLACED A FAULTY TRANSMISSION IN MY CAR WHICH ALSO COULD HAVE LEAD TO THIS. HOPEFULLY YOUR AGENCY DOES SOME SERIOUS INVESTIGATION. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE WHEEL STUD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V574000 (WHEELS). THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

MY NEIGHBOR INFORMED ME THAT THE REAR BRAKE LIGHT IS OUT. IT IS NOT SAFE AND IT IS ILLEGAL TO DRIVE WITHOUT FULLY OPERATING BRAKE LIGHTS. THIS CAR ONLY HAS 30,000 MILES ON IT. FORD HAS TO REPLACE A COMPLETE REAR LAMP MODULE WHICH INCLUDES OTHER REAR LIGHTS THAT STILL WORK, TO THE TUNE OF $300 TO$400. MY BROTHER-IN-LAW HAS OWNED 50+ CARS OVER MANY YEARS AND HE SAID HE HAS NEVER HAD TO REPLACE A BRAKE LIGHT. FORD SHOULD BE REPLACING THESE DEFECTIVE LED BRAKE LIGHTS AS A TECHNICAL/SAFETY RECALL. *TR

WHEN HEADLIGHTS ARE ON RIGHT BRAKE LIGHT REMAINS ILLUMINATED AT ALL TIMES. REPLACED THE LIGHT AND SAME PROBLEM REMAINS. *TR

THE TAILLIGHT FIXTURE ON MY 2010 MERCURY MILAN IS NOW BAD AND FORD WANTS $400 TO REPLACE IT. IT IS AN LED FIXTURE AND SHOULD NOT HAVE BURNT OUT BY NOW. I CANNOT REPLACE THE BULB ON MY OWN, THE WHOLE FIXTURE MUST BE REPLACED. *TR