Page 3 of 5 · complaints 101–150 of 226

2009 Mercury Milan complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Air Bags
Filed Dec 30, 2017CA

SAFETY RECALL NOTICE16S26 / NHTSA RECALL 16V-384 TAKATA RECALL RECEIVED A LETTER STATING RECALL REPLACEMENT IS DELAYED AGAIN AND REMEDY PARTS ARE UNAVAILABLE. FORD IS ADVISING NOT TO ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT. THIS IS UNACCEPTABLE.

Air Bags
Filed Dec 28, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GOSCH FORD HEMET AT (951) 396-7250 (436 CARRIAGE CIR, HEMET, CA 92545) AND RACEWAY FORD AT (800) 286-9861 (5900 SYCAMORE CANYON BLVD, RIVERSIDE, CA 92507) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Dec 26, 201790,000 milesPA

TAKATA RECALL RECEIVED NOTICE ALMOST A YEAR AGO AND STILL NO PARTS AVAILABLE. UNABLE TO USE FRONT SEAT

Air Bags
Filed Dec 20, 2017NM

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (VISION FORD LINCOLN HYUNDAI (1500 S. WHITE SAND BLVD, ALAMOGORDO, NM 88310) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Dec 17, 2017125,000 milesVA

I HAVE BEEN HAVING AN ONGOING ISSUE WITH MY BRAKING SYSTEM ON THE 2009 MERCURY MILAN. IT USUALLY STARTS AS HAVING TO ACTIVATE THE BRAKES FAIRLY QUICKLY (EITHER SLAMMING ON THE BRAKE IN EMERGENCY, OR STOPPING OVER A DIRT ROAD OR SLOWING OVER A SPEED BUMP). THE BRAKE PEDAL WILL ACTIVATE THE ABS (PUMP 3-4 TIMES) AND DEPRESS CLEAR TO THE FLOOR WITHOUT ACTUALLY STOPPING THE VEHICLE. THEN IMMEDIATELY AFTER AND UNTIL I HAVE THE BRAKE LINES BLED THERE IS 0 PRESSURE IN MY BRAKE PEDAL (PEDAL CONTINUES TO GO TO FLOOR WITHOUT COMPLETELY STOPPING THE CAR). I RECENTLY HAD THE MASTER BRAKE CYLINDER REPLACED WHICH ONLY CORRECTED THE PROBLEM FOR A SHORT TIME AND HAVE JUST HAD TO TAKE IT BACK TO THE SHOP FOR THE SAME ISSUE. THEY TOLD ME EVERYTHING "SEEMS FINE" AND THEY CAN'T FIND ANOTHER ISSUE WITH THE SYSTEM. CLEARLY THIS IS A SAFETY RISK AND FORD NEEDS TO DO A RECALL ON THIS ISSUE!

Air Bags
Filed Dec 5, 201717,589 milesOH

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17VS01000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. GANLEY FORD WEST (16100 LORAIN AVE, CLEVELAND, OH 44111, 216-941-9800) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE MILEAGE WAS 17,589. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Dec 4, 2017FL

HAVE NOT BEEN CONTACTED FOR REPLACEMENT OF TAKATA AIR BAG.....

Service Brakes
Filed Dec 4, 201781,270 milesFL

BRAKE PEDAL GOES SOFT AND CAR FAILS TO STOP OR TAKES PROLONGED TIME TO COME TO A STOP. IF YOU PUMP BRAKE PEDAL REPEATEDLY THE PEDAL WILL STIFFEN BUT GRADUALLY GOES TO THE FLOOR. THE CAR HAS BEEN TO THE DEALER SPECIFICALLY FOR THIS PROBLEM AT LEAST TWICE WITH NO RESOLUTION. RECENTLY HAD DEALER INSTALL NEW BRAKE FRONT AND REAR AND THIS HAS NOT ABATED THE PROBLEM. PRINTED DOCUMENTATION FROM NHTSA WEBSITE AND MADE THE DEALERSHIP AWARE OF THE NHTSA INVESTIGATION. DEALERSHIP PERSONNEL STATED THEY WERE AWARE OF THE ISSUE BUT NOTHING FORMAL HAS BEEN ISSUED FROM FORD MOTOR COMPANY. BRAKING PROBLEM HAS BEEN ONGOING BUT PERIODIC FOR ALMOST A YEAR. LATEST OCCURRENCE WAS THREE TIMES ON MON 12/04/17.

Air Bags
Filed Nov 30, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) OVER A YEAR AGO. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BAYWAY LINCOLN, 12333 GULF FWY, HOUSTON, TX 77034 (281) 929-6500) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER STATED THAT OWNERS WOULD RECEIVE A SECOND NOTICE WHEN PARTS BECAME AVAILABLE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service BrakesCrash1 injured
Filed Nov 21, 2017120,000 milesAL

I WAS DRIVING UP THE HILL & SLOWED DOWN FOR THE SPEEDBUMP. I STARTED APPLYING THE BRAKES TO TURN RIGHT INTO THE DRIVEWAY BUT THE CAR LUNGED FORWARD, CAUSING ME TO MISS THE DRIVEWAY & TURN INTO THE YARD. AS I STEPPED ON THE BRAKE THE CAR CONTINUED TO SPEED UP SO I SCREAMED AT MY HUSBAND "JAMES I CAN'T STOP THE CAR!" HE YANKED THE HANDBRAKE UP BUT IT DIDN'T STOP OR SLOW DOWN AND THE ENGINE MADE A CONTINUOUS HIGH PITCHED RACING SOUND. WE CRASHED INTO THE HOUSE, DAMAGING IT & BREAKING MY LEFT ARM! THE CAR WAS TOTALED. ALL THIS OCCURRED IN JUST A MATTER OF SECONDS. FORTUNATELY OUR FAMILY WAS IN ANOTHER PART OF THE HOUSE AND WEREN'T INJURED.

Air Bags
Filed Nov 8, 2017MN

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AN UNKNOWN FORD DEALER IN SAINT PAUL AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Nov 7, 2017SC

TAKATA AIRGAB INFLATOR SAFETY RECALL: FOR OVER 1 YEAR, THERE HAS BEEN RECALL 16V-384 WITH NO PARTS AVAILABLE. NOW, THE COMPANY THAT MANUFACTURES THE PARTS ARE BANKRUPT. MULTIPLE PEOPLE HAVE LOST THEIR LIVES DUE TO THIS ISSUE. WHAT ADDITIONAL STEPS WILL BE TAKEN TO CORRECT THIS?

Air Bags
Filed Nov 5, 2017PA

TAKATA RECALL HAVE WAITED ALMOST A YEAR TO HAVE THESE FIXED. DEALERSHIP KEEPS TELLING ME THAT THEY DO NOT HAVE THESE TO FIX IT. ARE THEY WAITING FOR SOMETHING TO HAPPEN TO ME OR A PASENGER? I AM TIRED OF THEM PUTTING ME OFF I WOULD LIKE TO HAVE THIS FIXED NOW.

Air Bags
Filed Nov 4, 2017PA

TAKATA RECALL.I CALLED THE FORD GARAZE NUMEROUS TIMES ABOUT THIS AIR BAG NEEDING REPLACED AND EVERY TIME I CALL THEY TELL ME THE PART IS ON ORDER AND CANT GET IT IN..MY AIRBAG HAS BEEN SEPARATING AT THE SEAM AND IM CONCERENED THAT IT WILL EXPLODE WITH MY CHILD IN THE FRONT SEAT

Air Bags
Filed Nov 4, 201775,000 milesIL

TAKATA RECALL. RECEIVED NOTICE, IN MARCH 2017, FROM FORD, THAT MY PASSENGER AIRBAG WAS BEING RECALLED. WAS TOLD THAT FORD WOULD SEND ME ANOTHER LETTER WHEN I NEEDED TO SCHEDULE A SERVICE APPOINTMENT. 8 MONTHS LATER AND I HAVE RECEIVED NO LETTER. WHEN I CALLED THE DEALERSHIP, THEY HAVE NO ANSWERS. I WAS TOLD THEY DO NOT HAVE THE PARTS AND HAVE NO IDEA WHEN THEY WILL GET THEM IN. ON THE AIRBAG RECALL.COM WEBSITE, IT SAID THAT MY VEHICLE WAS ELIGIBLE FOR RECALL SINCE JANUARY 2017.

Air Bags
Filed Nov 4, 2017KY

I WAS NOTIFIED ABOUT THE AIRBAG RECALL. TWO MONTHS AFTER NOTIFICATION I WENT TO THE OXMOOR FORD DEALERSHIP TO FIND OUT THE TIME TO HAVE CAR FIXED. THEY TOLD ME THEY WILL CALL ME WHEN THEY GET THE PARTS IN. OVER A YEAR AND A HALF LATER, I HEARD NOTHING. PLEASE NOT2 I AM BABYSITTING MY YOUNGER GRANDCHILDREN AND USE MY CAR FOR TRANSPORTATION. I HAVE BEEN BACK SEVERAL MORE TIME TO TALK TO THEM. (AND PHONE CALLS) WHICH I AM TOLD OVERTIME THEY DO NOT HAVE THE PARTS. OVERTIME I AM TOLD THEY HAVE ME ON THEIR LIST BUT OVERTIME I GO THEY NEVER HEARD OF ME. I FEEL LIKE I AM BEING PUT OFF. P>S> I GOT AN OFFER TO BUY ANOTHER CAR FROM THEM.

Air Bags
Filed Nov 3, 2017MD

TAKEDA RECALL UNABLE TO GET IT FIX NO CALLS TO GET IT REPLACE CONCERNS ABOUT DRIVERS/PASSENGERS SAFETY

Air Bags
Filed Nov 1, 201760,000 milesPA

TAKATA RECALL - MY ONLY COMPLAINT IS THAT I CANNOT GET THE PROBLEM FIXED WITH A DEALER BECAUSE THEY DON'T HAVE THE PASSENGER AIRBAG INFLATOR REPLACEMENT. THE AIRBAG HAS NOT GONE OFF AS YET.

Service Brakes
Filed Nov 1, 2017106,000 milesIL

WHILE EXITING ONTO RAMP FROM EXPRESSWAY ON WET PAVEMENT, I APPLIED MY BRAKES TO SLOW THE CAR. I DROVE OVER A SLIPPERY ROAD SURFACE AND MY BRAKE PEDAL WENT TO THE FLOOR. AS A RESULT, I NEEDED INCREASED DISTANCE TO STOP MY CAR. MY BRAKE PEDAL RETURNED TO NORMAL SOMETIME LATER.

Air Bags
Filed Oct 31, 2017PA

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (BIONDI LINCOLN, 3690 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (412) 856-1200) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Oct 30, 2017DE

TAKATA RECALL LOCAL DEALER SAID THEY HAVE NO IDEA WHEN THEY WILL GET REPLACEMENT COULD BE SEVERAL MONTH ON MORE IS THIS CORRECT DEALER SAID SOMETHING ABOUT OUR LOCATION BEING IN A LOW PRORITY AREA THAT DOES NOT SOUND CORRECT IS IT

Air Bags
Filed Oct 28, 2017GA

I RECEIVED THE ATTACHED RECALL NOTICE IN JULY 2016 FROM FORD MOTOR COMPANY CONCERNING A DEFECTIVE AIRBAG INFLATOR. TO DATE, I HAVE NOT RECEIVED ANY FURTHER NOTIFICATION FROM FORD MOTOR COMPANY ABOUT THE AVAILABILITY OF THE PART AND INSTRUCTIONS ON WHAT TO DO IN ORDER TO REMEDY THIS DANGEROUS CONDITION. I HAVE CONTACTED THE FORD DEALERSHIP, AUTO NATION IN MARIETTA, GEORGIA, A NUMBER OF TIMES TO DETERMINE THE STATUS OF THIS AND HAVE BEEN TOLD THAT THE PART IS NOT YET AVAILABLE. CONSIDERING THE DANGEROUS CONDITION THAT THEY DESCRIBE IN THE RECALL NOTICE, I CERTAINLY THINK THAT THIS HAS DRAGGED ON MUCH TOO LONG, AND I AM EXTREMELY CONCERNED ABOUT THE DANGER OF DEATH OR SEVERE INJURY.

Air Bags
Filed Oct 26, 2017IN

I CALLED A FORD DEALER FROM YOUR SITE TO GET THE AIR BAGS FIXED FROM THE RECALL BUT THEY SAID THEY AREN'T READY YET AND HAVE NO IDEA WHEN THEY WILL BE AVAILABLE? SO I HAVE FAULTY AIR BAGS IN MY CAR BUT THERE IS NO SOLUTION TO GET THEM FIXED YET? I AM CONFUSED...HOW CAN I GET THIS RECALL FIXED?

Air Bags
Filed Oct 20, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (COCONUT CREEK AUTO MALL, COCONUT CREEK, FL , 866-847-2753) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN UPDATED 8/1/18*JB

Air Bags
Filed Oct 19, 2017IN

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (CARRIAGE FORD 908 E LEWIS AND CLARK PKWY CLARKSVILLE IN 47129) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (VIN TOOL CONFIRMS PARTS NOT AVAILABLE).

Service Brakes
Filed Oct 9, 201780,000 milesIL

WHILE EXITING ONTO RAMP FROM EXPRESSWAY ON WET PAVEMENT, I APPLIED MY BRAKES TO SLOW THE CAR. I DROVE OVER AN UNEVEN ROAD SURFACE AND MY BRAKE PEDAL WENT TO THE FLOOR. AS A RESULT, I NEEDED INCREASED DISTANCE TO STOP MY CAR. IF I NEEDED TO STOP FOR TRAFFIC OR A TRAFFIC SIGNAL THIS INCIDENT WOULD HAVE RESULTED INTO AN ACCIDENT. MY BRAKE PEDAL RETURNED TO NORMAL SOMETIME LATER. I HAVE HAD THREE SIMILAR INCIDENTS HAPPEN WHILE DRIVING MY CAR OVER AN UNEVEN ROAD SURFACE ( WET OR DRY) MY BRAKE PEDAL TURNS SOFT AND GOES TO FLOOR. AS A RESULT INCREASED STOPPING DISTANCE WAS NEEDED. MY BRAKE PEDAL ALWAYS RETURN TO NORMAL SOMETIME LATER.

Air Bags
Filed Oct 1, 201765,000 milesFL

I HAVE RECEIVED A RECALL LETTER DATED JULY 2016 AND NO ACTION BY THE DEALER OR FORD MOTOR COMPANY....NONE, ZERO NOT EVEN A EXPLANATION FROM THE DEALER SERVICE DEPARTMENT WHAT HAPPENED TO THE RECALL FOR THE "AIR BAG" REPLACEMENT. IF THIS IS A TROUBLED VEHICLE I REALLY WOULD LIKE TO HAVE ACTION AND A REPLACEMENT OF THE VEHICLE MY RECALL NUMBER IS 16S26. FORD MUST HAVE AN ANSWER....

Air Bags
Filed Sep 21, 2017NJ

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE.

Air Bags
Filed Sep 7, 2017AL

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MOYER FORD, 2980 S MCKENZIE ST, FOLEY, AL 36535, (251) 943-1661) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electronic Stability Control (esc)
Filed Aug 25, 2017MN

SAFELY ISSUE WITH SOFT BRAKES. ABS MODULE FAULT. BRAKE PEDAL TO THE FLOOR

Service Brakes
Filed Aug 14, 2017100,001 milesIN

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE CONTACT STATED THAT THE BRAKE PEDAL FELT SPONGY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE MASTER CYLINDER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,001.

Air Bags
Filed Aug 8, 2017AL

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (STIVERS FORD LINCOLN 4000 EASTERN BLVD, MONTGOMERY, AL 36111 (334) 613-5000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/01/17*LJ *JS

Air Bags
Filed Aug 7, 2017NJ

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Aug 1, 2017130,000 milesNY

AFTER AN ANTI-LOCK-BRAKE-ASSISTED BRAKING MANEUVER, ON BOTH WET AND DRY ROAD SURFACES, THE BRAKE PEDAL GOES SOFT, AND REQUIRES EXTRAORDINARY PRESSURE TO ACTIVATE THE BRAKES. I HAVE EXPERIENCED THIS PROBLEM ON BOTH WET ROAD SURFACES (FOR EXAMPLE, DURING OR AFTER RAIN) AND DRY ROAD SURFACES (FOR EXAMPLE, ROUGH SURFACES OR OTHER IRREGULARITIES IN THE ROAD). THIS PROBLEM HAS BEEN OCCURRING REGULARLY FOR ABOUT A YEAR. WHILE THE ANTI-LOCK BRAKES AREN'T USED REGULARLY WHILE DRIVING, THE 5-6 TIMES THEY HAVE BEEN ACTIVATED IN THIS TIME FRAME HAVE INCURRED THE PROBLEM. AFTERWARDS, I HAVE TO APPLY MUCH MORE PRESSURE TO THE BRAKE PEDAL TO GET THE CAR TO STOP. THIS HAPPENS DURING NORMAL STOP-AND-GO TYPE SITUATIONS ON BOTH WET AND DRY ROAD SURFACES.

Air Bags
Filed Jul 31, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE TROPICAL FORD DEALER (9900 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32837), BUT WAS NOT REPAIRED DUE TO LACK OF PARTS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/25/17*LJ UPDATED 10/26/2017*JS

Air Bags1 injured
Filed Jul 24, 2017NJ

LETTER FROM CONGRESSMAN LOSBIONDO ON BEHALF OF CONSTITUENT RE 2009 MERCURY MILAN AIRBAG RECALL AND NOT BEING ABLE TO GET IT FIXED. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONBLE OF TIME TO BE COMPLETED. THE CONSUMER WAS ADVISED THE PARTS WERE UNAVAILABLE *JS

Air Bags
Filed Jul 20, 201785,000 milesCA

THE AIRBAGS ON THIS VEHICLE HAVE BEEN RECALLED. WHEN CONTACTING THE FORD DEALER THEY SAID THAT THE COMPANY MAKING THE AIRBAGS HAS GONE BANKRUPT AND THERE IS NOT A REPLACEMENT AIRBAG FOR THE DEFECTIVE ONE IN THE VEHICLE. IF THE AIRBAG DEPLOYS IN AN ACCIDENT, IT COULD SERIOUSLY HURT OR KILL A PASSENGER. I AM AFRAID TO DRIVE THE CAR THE WAY IT IS AND FORD DOES NOT KNOW WHEN THIS RECALLED NEW PART WILL BE COME AVAILALBE.

Service Brakes
Filed Jul 20, 2017108,000 milesSC

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE ATTEMPTING TO BRAKE AT 3 MPH, THE BRAKE PEDAL DROPPED INDEPENDENTLY 1-2 INCHES AND THE VEHICLE TOOK AN EXCESSIVE AMOUNT OF TIME TO SLOW DOWN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE MASTER CYLINDER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO BENSON FORD, INC. (4701 CALHOUN MEMORIAL HWY, EASLEY, SC 29640) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, STATED THAT THERE WAS NO RECALL, AND TRANSFERRED THE CONTACT DIRECTLY TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.

Air Bags
Filed Jul 14, 2017SC

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER SANTEE FORD OF MANNING, SOUTH CAROLINA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/29/17*LJ *CN

Air Bags
Filed Jul 12, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Jul 12, 2017MD

TAKATA RECALL HAS JUST BEEN EXPANDED AGAIN AND THE DATE FORD MOTOR COMPANY WILL PROBABLY BE EXTENDED AGAIN. WHOEVER WILL LISTEN AT NHTSA; I'D LIKE TO SHOW A PIC OF A SMALL KEVLAR 29 FILLED BLANKET I HAVE INSTALLED OVER MY CARS PASSENGER-SIDE AIR BAG. SINCE FORD ISN'T DOING ANYTHING VERY SOON I FEEL THIS WILL HELP TOWARD REDUCING THE CHANCES OF A THROAT OR HEAD TRAUMA DURING DEPLOYMENT, CAN YOU GET THIS PICTURE TO ANYONE INTERESTED AS THERE'S MILLIONS WITH THIS RECALL IN LIMBO. THE DRIVERS SIDE IS NOT RECALLED - YET, BUT SOMETHING SIMILAR COULD BE PRODUCED CHEAPLY.

Air Bags
Filed Jul 6, 201765,000 milesTX

TAKATA RECALL. I HAVE WAITED OVER A YEAR NOW, AND FORD STILL DOES NOT HAVE THE PARTS TO REPLACE MY POTENTIALLY LETHAL PASSENGER SIDE AIRBAG INFLATOR, NOR DO THEY (AS OF 7/6/2017) EVEN HAVE A PROJECTED DATE THE PART/S WILL BE AVAILABLE. THIS IS UNCONSCIONABLE.

Service Brakes
Filed Jun 30, 201788,000 milesNJ

ABS BREAKS FAIL TWICE WITHIN 6 MONTHS WHEN MY WIFE HIT AN UNEVEN SURFACE PULLING INTO A DRIVEWAY. THE BREAK PRESSURE REQUIRED HER TO FLOOR THE PEDAL ALL THE WAY DOWN TO THE FLOOR IN ORDER TO STOP THE VEHICLE. I'M EXTREMELY CONCERNED. MY WIFE PUMPED THE BREAKS TO GET THE VEHICLE'S BREAK PRESSURE BACK TO NORMAL. WE ARE CONCERNED AND DON'T WHEN THIS COULD HAPPEN AGAIN. WE ARE VERY FEARFUL AT THIS POINT. WHAT IF SHE WAS GOING AT A FASTER RATE OF SPEED OR APPROACHING AN INTERSECTION. THERE NEEDS TO BE A RECALL FOR THIS. I CHECKED ONLINE AND THIS IS A KNOWN ISSUE. I CONTACTED FORD IN BURLINGTON NJ AND CARSENSE OF WESTAMPTON NJ BOTH PLACES TO GO TO EACH OTHER. FORD IN LUMBERTON GAVE ME THE FORD 800 NUMBER WHICH I CALLED BUT THEY PROVIDED ME WITH EMPATHY BUT NO SOLUTION. IF I DRIVE OVER AN UNEVEN SURFACE THIS EVENING IT'S POSSIBILITY MY BREAKS COULD FAIL AGAIN. DOES SOMEONE HAVE TO DIE BEFORE SOMEONE TAKES ACTION AGAINST THIS HIDDEN DANGER.

Air Bags
Filed Jun 29, 2017FL

TAKATA RECALL STILL NO REMEDY

Air Bags
Filed Jun 29, 2017PA

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER (PHIL FITTS FORD IN NEW CASTLE, PA) AND WAS INFORMED THAT THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PART WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/08/17*LJ *JS

Air Bags
Filed Jun 16, 2017SC

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (GEORGE COLEMAN FORD 47 PLAZA DRIVE, TRAVELERS REST, SC 29690) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jun 1, 2017KY

I GOT NOTICE FOR THE DANGEROUS AIRBAG SITUATION IN MARCH. I WAS NEVER NOTIFIED BY DEALERSHIP NOR FORD. WHEN I CALLED THE DEALER THEY WERE GOING TO REPAIR AT FIRST. THEN THEY RENEGED AND SAID THEY HAVE TO ORDER PARTS AND IT COULD TAKE SEVERAL MORE MONTHS. I HAVE GRANDCHILDREN WHO I WATCH 2MONTHS TO FIVE, I FIND IT UNCONSCIONABLE TO PUT ME OR MY PASSENGERS IN HARMS WAY FOR ANY LONGER. I WANT TO HAVE THIS FIX PLEASE!!

Air Bags
Filed May 19, 2017FL

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air BagsCrash
Filed May 16, 2017130,000 milesOH

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN DEPRESSED. THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DAMAGED, BUT DRIVABLE. MEANWHILE, THE CONTACT REPORTED THAT THERE WAS AN OPEN INVESTIGATION (PE16017) ON BRAKE ISSUES RELATED TO THE YEAR, MAKE, AND MODEL VEHICLE. ALSO, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 130,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed May 16, 2017106,000 milesSC

I WAS DRIVING ON A ROAD THAT WAS SLIPPERY DUE TO ICY CONDITIONS. I APPLIED THE BRAKES WHEN A CAR STOPPED SUDDENLY IN FRONT OF ME. I WAS ABLE TO STOP BUT AFTER THE INCIDENT THE BRAKES WENT"SOFT" AND I HAD TO APPLY EXTRA FORCE AND PUMP THE BRAKES TO GET THE CAR TO BRAKE ADEQUATELY. MY MECHANIC THOUGHT IT MIGHT BE A PROBLEM WITH THE CALIPERS BUT FIXED THEM. WHEN THAT DID NOT FIX THE PROBLEM HE PUT IN A NEW FACTORY MASTER CYLINDER WHICH ALSO DID NOT REMEDY THE SITUATION. HE THEN DID SOME RESEARCH AND DISCOVERED THAT THERE HAVE BEEN ISSUES WITH THE ABS SYSTEM. MY CAR IS STILL NOT BRAKING PROPERLY.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Mercury Milan → · Every Milan year → · How the figures are calculated →