Page 2 of 5 · complaints 51–100 of 226

2009 Mercury Milan complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Service Brakes
Filed Jan 26, 201975,000 milesMI

BRAKE PEDAL OCCASIONALLY GOES TO FLOOR. IT HAPPENS WHEN VEHICLE IN MOTION, SOMETIMES WHEN TURNING OR WHEN HITTING A BUMP OR POTHOLE ON THE ROAD. IT OCCURRED 5-6 TIMES OVER THE LAST 6 MONTHS OR SO.

Service Brakes
Filed Jan 25, 201924,700 milesWI

BRAKE PEDAL HAD 3/4 TRAVEL OR MORE CHANGE MODULE AND CONTROL ,TOLD OPERATING AS DESIGNED NEXT DAY PEDAL WENT ALL THE WAY THE FLOOR TOW BACK TO THE SHOP BLEED BRAKES TOLD OPERATING AS DESIGNED BRAKE HAS TO MUCH TRAVEL ,FRONT BRAKES LOCK UP ON ICE OR SNOW UNTIL STOP OR CLEAR PAVEMENT ,DON''T DRIVE ON THESE DAY

Wheels
Filed Jan 15, 201957,000 milesOH

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT THERE WERE NO FAILURES WITH THE OEM TIRES UNTIL AFTER THEY WERE CHANGED. THE VEHICLE WAS TAKEN TO SPITZER FORD (3737 STATE RD, CUYAHOGA FALLS, OH 44223, (330) 325-4195) AND THEY STATED THAT THEY COULD NOT PROVIDE A PERMANENT REMEDY, BUT WOULD RESURFACE THE ALUMINUM AROUND THE TIRES, WHICH WAS THE CAUSE OF THE FAILURE. THE FAILURE WAS NOT CORRECTED AFTER TAKING THE VEHICLE TO THE DEALER SEVERAL TIMES. THE CONTACT WAS UNCERTAIN IF THE AIR PRESSURE MAY GO COMPLETELY LOW TO FLAT WITHOUT WARNING. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

Power Train
Filed Jan 4, 201986,409 milesNC

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 78 MPH, THE VEHICLE DECELERATED ON ITS OWN. THE CONTACT HAD TO IMMEDIATELY PULL THE VEHICLE OVER ONTO THE SHOULDER BEFORE MORE TRAFFIC APPROACHED. THE VEHICLE STALLED. THE CONTACT WAITED AWHILE TO RESTART THE VEHICLE. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. AN UNKNOWN SERVICE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FEYER FORD OF EDENTON INC. (504 VIRGINIA RD, EDENTON, NC 27932, (252) 482-2144) AND REPAIRED, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 86,409. *TT CONSUMER STATED THROTTLE BODY WAS REPLACED AFTER A MONTH OF BEING AT THE DEALERSHIP. THERE HAS BEEN A RECALL ON CERTAIN MILANS FOR THIS SAME ISSUE. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

Air Bags
Filed Jan 2, 2019RI

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2018. FLOOD FORD OF EAST GREENWICH (2545 S COUNTY TRAIL, EAST GREENWICH, RI 02818) WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR AND WOULD LET THE CONTACT KNOW WHEN THEY ARRIVE. THE MANUFACTURER CALLED THE DEALER AND WAS INFORMED THAT THE CONTACT WAS NOT ON THEIR LIST TO RECEIVE REPLACEMENT AIR BAGS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Dec 4, 2018NC

NUMEROUS ATTEMPTS TO FIX AIRBAG SINCE RECEIVING NOTICE MARCH 2017, BUT PARTS ARE STILL NOT AVAILABLE.

Air Bags
Filed Dec 3, 2018NE

TAKOTA RECALL

Service Brakes
Filed Dec 2, 2018104,000 milesWY

MY 2009 MERCURY MILAN ALMOST HAS NO BRAKES. I WAS DRIVING IN THE SNOW, AND HAD THE ABS ACTUATE, AND IMMEDIATELY THE BRAKE PEDAL ALMOST GOES ALL THE WAY TO THE FLOOR. BEFORE MY ABS WAS ACTUATED MY PEDAL WAS COMPLETELY NORMAL. I'VE DONE A LITTLE RESEARCH AND KNOW THERE IS AN INVESTIGATION ON THIS FOR THE HCU ON THIS MODEL. I BELIEVE MINE IS FAILING AND UNSAFE. IT HAS BEEN OVER A WEEK NOW, AND IT HASN'T GOTTEN ANY BETTER. I ASK THAT THIS PLEASE BE RECALLED, FOR THE SAFETY OF MYSELF AND OTHERS. THANK YOU

Air Bags
Filed Nov 26, 2018NC

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER WAS NOT CONTACTED TO CONFIRM IF THE PARTS WERE AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB

Service Brakes
Filed Nov 23, 201885,000 milesMI

I NOTICED ABOUT A YEAR AGO THAT UNDER CERTAIN CONDITIONS, LIKE WHEN BRAKING HARD OR FAST WITH SHORT BRAKING DISTANCE, ON WET OR UNEVEN PAVEMENT, OR WHEN MAKING A TURN WHILE BREAKING, THE BRAKE PEDAL BECOMES VERY SOFT AND TRAVELS TO THE FLOOR CAUSING ME TO HAVE TO DO A NUMBER OF ALTERNATIVE MANEUVERS, SUCH AS MANUALLY PUMPING THE BRAKES OR DOWNSHIFTING TO A LOW GEAR TO SLOW THE ENGINE TO STOP THE CAR. IN SOME CASES, THE CAR DOES NOT STOP AT ALL CAUSING ME TO HAVE TO GO THROUGH A RED LIGHT OR AROUND THE CAR IN FRONT OF ME. I NOTICE THAT ONCE I'M STOPPED, IF I PUMP THE BRAKES 10-15 TIMES, THE PLIABILITY SEEMS TO RETURN TO THE BRAKE PEDAL, BUT I SHOULDN'T HAVE TO DO THAT TO FEEL SAFE. I HAVE SEEN THAT THIS PROBLEM IS CURRENTLY UNDER INVESTIGATION AND AM TOLD THAT THERE IS SOME DEFECT IN THE HYDRAULIC BRAKING SYSTEM ASSOCIATED WITH THE ABS. LIKE MANY OTHERS, I'VE HAD THE PROBLEM EVALUATED AND HAVE BEEN TOLD THAT THERE ISN'T ANYTHING WRONG WITH THE HYDRAULICS, BUT IT CONTINUES TO HAPPEN. READING WHAT OTHERS HAVE WRITTEN MAKES ME FEEL THAT THIS IS A DEFECT THAT SHOULD FALL UNDER A RECALL AS IT IS A SAFETY HAZARD AND IS UNPREDICTABLE AND INTERMITTENT. THE COST TO REPAIR THE PROBLEM IS EXCESSIVE FROM THE ESTIMATES I'VE RECEIVED, AND EVEN WHEN THE PROBLEM HAS BEEN "FIXED," IT CONTINUES TO HAPPEN. I AM NOT IN A POSITION TO SELL THE CAR RIGHT NOW AND DEPEND ON IT EVERY DAY. THE PROBLEM NEEDS TO BE RESOLVED AS IT IS A SERIOUS SAFETY ISSUE, JUST LIKE THE GM IGNITIONS WERE. DOES IT TAKE SOM

Air Bags
Filed Nov 18, 2018OH

TAKATA RECALL: TO DATE, I HAVE NOT RECEIVED NOTICE THAT RECALL CAN BE REPAIRED. RECALL HAS NOT BEEN ADDRESSED IN A TIMELY MANNER.

Air Bags
Filed Nov 12, 2018KY

TAKATA RECALL. I HAVE BEEN TRYING OVER A YEAR TO GET MY CAR IN TO HAVE THE AIRBAG REPLACED BUT MY DEALER KEEPS SAYING THEY DON'T HAVE ANY AIRBAGS AND WON'T GIVE ME AN APPOINTMENT. THE CAR IS NOT SAFE TO DRIVE AND NOW THE SUSPENSION IS GOING OUT, THE RADIATOR IS LEAKING AND OIL IS LEAKING.

Service Brakes
Filed Nov 5, 201850,000 milesTN

HAVE HAD SEVERAL INSTANCES WHILE DRIVING ON ROUGH SURFACES OR WET CONDITIONS WHERE THE BRAKE PEDAL BECAME SOFT AND REQUIRED A LOT OF PUMPING AND PUSHING IT TO THE FLOOR TO STOP THE VEHICLE. VEHICLE REQUIRED MUCH LONGER DISTANCES TO STOP AND CAUSED SON TO RUN THROUGH A RED LIGHT WITHOUT AN ACCIDENT. BRAKES WILL WORK FINE THE NEXT DAY. TOOK TO LOCAL REPAIR SHOP AND THEY COULD FIND NOTHING WRONG. TOOK TO DEALER AND INFORMED THEM OF ISSUES I RESEARCHED CONCERNING THE ABS CONTROL UNIT. THEY ESSENTIALLY REFUSED TO REPLACE IT EVEN WHEN WE WERE WILLING TO PAY FOR IT. THEY SAID THERE WAS NO EVIDENCE IT WAS MALFUNCTIONING. TRIED TO EXPLAIN ONLY HAPPENS UNDER THE ABOVE MENTIONED CONDITIONS SO FAR. WILL GET BACK FROM DEALER AND SEE IF ANOTHER LOCAL REPAIR SHOP WILL REPLACE THE ABS CONTROL UNIT.

Air Bags
Filed Nov 1, 201895,000 milesIL

TAKATA RECALL. NO FIX CURRENTLY AVAILABLE FOR MY "POTENTIALLY" AFFECTED VEHICLE. WHAT ARE THE NEXT STEPS?

Air Bags
Filed Oct 31, 2018MI

TAKATA RECALL. STILL UNABLE TO GET THE RECALL FIXED ON MY CAR AND I'M AFRAID THAT I MAY HAVE AN ACCIDENT AND BE IMPAIRED BY A FAULTY AIRBAG.

Air Bags
Filed Oct 29, 2018PA

TAKATA RECALL REMEDY NO YET AVAILABLE,FORD CLAIMS NO PARTS AVAILABLE

Service Brakes
Filed Oct 28, 201875,000 milesMD

BRAKES FAIL WHEN NEEDED IN EMERGENCIES; ESPECIALLY DURING WET CONDITIIINS.

Service Brakes
Filed Oct 19, 2018118,000 milesOH

BRAKES DO NOT WORK PROPERLY AFTER HARD STOP. SOFT AND SLOW TO STOP. THIS IS EXTREMELY DANGEROUS AS IT HAS HAPPENED TO ME AT LEAST 3 TIMES IN RUSH HOUR TRAFFIC. I REPLACE THE ABS UNIT A YEAR AGO WITH ANOTHER USED OEM ABS UNIT .TODAY AFTER HARD BRAKE STOP AGAIN I'M HAVING THE SAME ISSUE (SOFT AND SLOW TO STOP). I DROVE BACK TO HOME I'M PARKED THE CAR ON MY DRIVEWAY AND I CAN DRIVE THIS CAR TILL TO GET A NEW ABS MODULE. THIS IS MY FIRST AND LAST TIME THAT I'M GOING TO BUY A FORD OR MERCURY CARS.

Air Bags
Filed Oct 12, 201850,000 milesFL

AIRBAG RECALL; BRANDON FORD, BRANDON FL CONTINUES TO SAY THEY DO NOT HAVE THE PARTS TO FIX THE RECALL. THIS HAS GONE ON FOR OVER A YEAR.

Air Bags
Filed Oct 10, 2018MI

TAKATA RECALL THE MANUFACTURER IS TAKING TO LONG TO MAKE CORRECTION. I'VE BEEN WAITING FOR MONTHS. BEING TOLD BY DEALERSHIP (GORNO FORD)THEY DO NOT KNOW WHEN PARTS WILL BE MADE AVAILABLE TO MAKE CAR SAFE.

Air Bags
Filed Sep 26, 2018NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUMMIT FORD LINCOLN (305 GRANT AVE, AUBURN, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Sep 14, 2018FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER (AUTONATION FORD ST PETERSBURG, 2525 34TH ST N, ST PETERSBURG, FL 33713) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Sep 14, 2018122,000 milesIL

BRAKE PEDAL WENT SOFT INCREASING STOPPING DISTANCE OF VEHICLE.

Air Bags
Filed Aug 31, 2018FL

CONTACT AUTOWAY LINCOLN IN CLEARWATER FLORIDA THE SELLING AND THEY HAVE DONE NOTHING TO GIVE ANY INDICATION WHEN THEY WILL REPAIR THIS VEHICLE. THIS RECALL HAS BEEN GOING ON FAR TO LONG SINCE DECEMBER 2017 AND YET NO CONCERN OF MY SAFETY DRIVING THIS VEHICLE. ZERO CONCERN!!!

Air Bags
Filed Aug 29, 2018TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS), WHICH INDICATED THAT THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Aug 24, 2018NY

2 NOTICE FOR FORD IN REGARDS TO PASSENGER SIDE AIRBAG RECALL AND NOW ONE FROM NYS DMV. NYS DMV SAYS PARTS ARE AVAILABLE, CALL SMITH CAIRNS FORD 914-337-8100 AND TOLD PARTS WILL NOT BE AVAILABLE UNTIL MID SEPTEMBER AT THE EARLIEST.

Air Bags
Filed Aug 23, 2018NY

FORD MOTOR COMPANY SENT ME A LETTER IN MAY 2018 SAYING THEY STILL DO NOT HAVE AIR BAG REPLACEMENTS BUT WOULD GET ME A RENTAL CAR UNTIL THE REPLACEMENTS COME IN. I HAVE CONTACTED DEALERSHIPS AS THEY REQUESTED BUT NO DEALERSHIP CAN FIND A RENTAL COMPANY TO GET ME A CAR FOR THE $44 A DAY THEY ALLOW. I HAVE CONTACTED FORD MOTOR COMPANY MANY MANY TIMES SINCE MAY 30, BY PHONE, EMAIL AND LETTER. THE ONLY THING I HAVE GOTTEN FROM THEM IS A CASE NUMBER AS FOLLOWS: [XXX]. NO HELP IN GETTING A RENTAL CAR. I AM BEYOND FRUSTRATED AND HOPE YOU CAN HELP. [XXX] CAR IS REGISTERED IN MY HUSBANDS NAME [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Air Bags
Filed Aug 23, 2018NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT DID NOT CALL THE DEALER BECAUSE THE RECALL NOTICE STATED THAT THE DEALER WOULD CALL THE CONTACT WHEN PARTS BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Aug 23, 2018NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LATHAM FORD (637 COLUMBIA ST EXT, LATHAM, NY 12110, (518) 785-4161) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *JS THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS *JS

Air Bags
Filed Aug 18, 2018IN

TAKATA RECALL-I CANNOT SELL MY CAR WITH THIS RECALL NOT BEING REPAIRED. I NEED A REMEDY OR REPLACEMENT ASAP

Service Brakes
Filed Aug 14, 2018150,000 milesNY

DRIVING ON A RESIDENTIAL STREET GOING DOWNHILL. BRAKES WERE WORKING FINE UNTIL THE MOMENT THE ABS KICKED IN. IMMEDIATELY AFTER THIS, THE BRAKE PEDAL BECAME EXTREMELY LOW AND THE CAR IS NOW NOT BRAKING RIGHT.

Service Brakes
Filed Jul 28, 2018100,000 milesOK

WHILE DRIVING ON A CITY STREET, THE BRAKES WERE APPLIED IN AN EMERGENCY SITUATION. THE ABS SYSTEM ACTIVATED AND THE VEHICLE STOPPED. SHORTLY AFTER THIS THE WHEN APPLYING THE BRAKES THE PEDAL HAD EXCESSIVE TRAVEL. THE ABS PUMP WAS FOUND TO BE DEFECTIVE.

Air Bags
Filed Jul 9, 2018102,650 milesAL

"TAKATA RECALL" ERNEST MCCARTY FORD REFUSES TO REPAIR ... THE SERVICE WRITER SAYS THAT FORD HAS NOT NOTIFIED HIM TO REPAIR .

Air Bags
Filed Jul 6, 2018PA

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN FORD DEALER WAS CONTACTED ABOUT THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Jun 8, 201833,000 milesFL

NOTHING BAD HAS HAPPENED, YET. A COUPLE OF YEARS AGO, WE NOTICED THAT THE BRAKES BECAME MUCH SOFTER. IT BECAME NECESSARY TO PUSH FURTHER DOWN ON THE PEDAL TO ENGAGE THEM. WE TOOK THE CARE TO A SHOP IN MARCH OF 2016. THE MECHANICS CHECKED THE WHOLE SYSTEM, AND THOUGHT IT WAS THE MASTER CYLINDER, SO HE PUT A NEW ONE IT. HE CALLED US TO TELL US, THAT WASN'T THE ISSUE, SO HE REMOVED IT, AND DID NOT CHARGE US. I DID SOME ON LINE SEARCHES, WHICH I'VE CONTINUED, AND SAW THAT THERE WERE SIMILAR ISSUES WITH THAT NHTSA WAS LOOKING AT, AND HEIR MIGHT BE A RECALL. I'VE CONTINUED TO CHECK EVERY FEW MONTHS, OR SO , FOR THE PAST 2 YEARS, BUT STILL NO WORD OF A RECAP. I CHECKED ON MUFFED.COM TODAY, AND FORD STILL HAS NOT RECALLED THE PROBLEM. THE ONLY RECALL APPEARING FOR THAT CAR IS THE CURRENT AIR BAG ISSUE (16S26). MY WIFE TELLS ME THAT NOW SHE'S USED TO IT AND THAT IF IT IS A SAFETY ISSUE, FORD WOULD RECALL IT. I WON'T DRIVE THE CAR. I THINK IT'S A ACCIDENT WAITING TO HAPPEN. I DOUBT THIS WILL ACCOMPLISH ANYTHING, OR THAT I'LL GET A RESPONSE, BUT I'D LIKE TO KNOW THE STATUS ON THIS SITUATION, AND WANT TO GO ON RECORD AS REPORTING IT. MAYBE FORD WILL TAKE CARE OF IT EVENTUALLY IF ENOUGH PEOPLE COMPLAIN.

Air Bags
Filed May 30, 2018MO

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BOB SIGHT FORD AT 816-524-6550 AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed May 18, 201820 milesMA

FOR A WHILE WHEN I WOULD APPLY MY BRAKES I WOULD LOSE THEM IN THE FACT THAT I WOULD HAVE TO PUSH THEM ALL THE WAY TO THE FLOOR. AFTER THIS HAPPENED A FEW TIMES I WOULD HAVE NO BRAKES AT ALL. MY MECHANICS COULD NOT FIGURE THIS OUT BECAUSE AFTER THE CAR WOULD SIT OR I PUMPED THE BRAKES THEY WOULD RETURN UNTIL FINALLY THEY JUST WENT COMPLETELY. AT THIS TIME I CAME TO FIND OUT THAT THE ABS SYSTEM HAD TO BE REPLACED. THEY TOLD ME THAT THIS WAS A DEFECT. THE ONLY COMPANY I COULD GET THE PART FROM WAS FORD! NO OTHER COMPANY OR AFTER-MARKET WAS COMPATABLE. TELL ME FORD DID NOT KNOW ABOUT THIS???? COST ME OVER $1K

Air Bags
Filed May 14, 2018FL

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED VILLAGE FORD AT (352) 233-2900 (11660 SE NORTH, US-441, BELLVIEW, FLORIDA 34420) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Apr 18, 2018CT

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHALING CITY FORD LINCOLN MAZDA (475 BRAD ST, NEW LONDON, CT) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT CONTACT STATES THAT FORD STATED THAT PARTS WOULD NOT BE AVAILABLE UNTIL THIRD QUARTER OF 2018. FORD OFFERED TO PAY FOR A RENTAL UNTIL THEN BUT ENTERPRISE HAS NONE AVAILABLE. *TT

Air Bags
Filed Mar 28, 2018NM

MY PASSENGER AIRBAG WILL NOT INFLATE IF I AM EVER INVOLVED IN A CRASH. THIS IS A CONCERN BECAUSE I'M A SCARED SOMETHING WILL HAPPEN TO MY PASSENGER WHEN I AM DRIVING. THE REMEDY FOR MY CAR HAS NOT BEEN COMPLETED THEREFORE IT IS A RISK TO DRIVE IN MY CAR.

Service Brakes
Filed Mar 21, 2018126,000 milesIL

MY DAUGHTER HIT HER BRAKES HARD WHILE DRIVING ON ICY ROADS, AND THEREAFTER EXPERIENCED THE BRAKE PEDAL GOING TO THE FLOOR AND INCREASED STOPPING DISTANCES. I TEST DROVE HER CAR AND EXPERIENCED THE SAME THING. DUE TO BEING A SAFETY FACTOR, AND THE FACT WE LIVE IN THE MIDWEST WHERE TRAFFIC CONDITIONS ARE OFTEN SLICK, WE FELT WE HAD TO GET THE BRAKES FIXED FOR HER SAFETY EVEN THOUGH SHE DIDN'T YET GET IN AN ACCIDENT. YOU CANNOT SAFELY DRIVE A CAR WHERE THE BRAKES ARE LIABLE TO FAIL AT ANY MOMENT YOU HAVE TO HIT THEM HARD THROUGH NO FAULT OF YOUR OWN. THIS SHOULD BE RECALLED!

Air Bags
Filed Mar 11, 2018AL

I HAVE BEEN UNABLE TO GET MY AIRBAGS REPLACED AS PART OF THE RECALL AND HAVE BEEN TOLD THAT THEY HAVE ABSOLUTELY NO IDEA OF WHEN THE PARTS WILL BE AVAILABLE TO TAKE CARE OF THIS. AS IT STANDS, IT IS UNSAFE FOR ANYONE TO RIDE IN THE FRONT PASSENGER SIDE OF MY CAR AND I AM DEEPLY CONCERNED ABOUT THE SAFETY OF ANY DRIVER OF THIS VEHICLE IN MY FAMILY. I AM HIGHLY UPSET THAT THIS IS TAKING SO LONG AND THAT THERE SEEMS TO BE NO REGARD FOR THE SAFETY OF MY FAMILY. THIS IS THE MAIN VEHICLE DRIVEN AND I DO NOT HAVE THE LUXURY OF JUST PARKING IT AND WAITING UNTIL SOMEONE DECIDES WE ARE IMPORTANT ENOUGH TO FIX THIS DANGEROUS PROBLEM. I AM DEEPLY DISAPPOINTED IN HOW THIS IS BEING HANDLED.

Air Bags
Filed Mar 7, 2018AK

TAKATA RECALL. WE RECEIVED A RECALL NOTICE BACK IN EARLY 2016 ABOUT THE PASSENGER AIRBAG. WE RECEIVED ANOTHER LETTER SAYING THEY ARE STILL WORKING ON GETTING VEHICLES TO FORD DEALERSHIPS SO IT CAN BE FIXED. I'M A STAFF SERGEANT IN THE US ARMY CURRENTLY STATIONED IN FORT WAINWRIGHT ALASKA. I CAN'T HAVE ANY OPEN RECALLS ON MY VEHICLE IN ORDER FOR THE ARMY TRANSPORTATION. I CAN'T LEAVE MY CAR IN ANOTHER STATE WHILE I MOVE TO ANOTHER DUTY STATION WITH MY FAMILY. THERE HAS BE AWAY THIS ISSUE CAN BE FIXED SOON.

Equipment
Filed Mar 7, 2018CT

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT NOTICED, ON THE FRONT DRIVER?S SIDE DASHBOARD, THAT THE SEAM OF THE AIR BAG COVER STARTED TO SEPARATE. THE CONTACT CALLED CREST AUTOMALL (185 AMITY RD, WOODBRIDGE, CT 06525, (203) 389-7100) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER STATED THAT THE AIR BAG SEAM WAS A DESIGN FLAW. THE CONTACT'S HUSBAND GLUED THE SEAM TOGETHER AS A TEMPORARY REMEDY; HOWEVER, THE CONTACT BEGAN TO NOTICE THAT THE SEAM WAS CONTINUOUSLY SEPARATING FROM THE DASHBOARD. THE CONTACT TOOK THE VEHICLE TO CREST AUTOMALL AND WAS INFORMED THAT THEY WOULD ONLY REPLACE THE AIR BAG MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE PARTS WERE TO BECOME AVAILABLE WITHIN THE THIRD QUARTER. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONTACT STATED BEFORE AIRBAG ISSUE SIDE PASSENGER DASHBOARD WAS SEPARATING AND DEALER SAID IT COULD NOT BE REPLACED BECAUSE IT WAS A COSMETIC ISSUE AND NOT UNDER WARRANTY. CONTACT DID RESEARCH ONLINE AND FOUND IT WAS A COMMON ISSUE THEN LATER RECEIVED NOTICE OF AIRBAG DEFECT. DEALER SAYS PART MAY NOT BE AVAILABLE UNTIL END OF YEAR.

Air Bags
Filed Mar 5, 2018RI

TAKIATA RECALL

Air Bags
Filed Feb 5, 2018140,000 milesMI

I CALLED CREST LINCOLN IN STERLING HEIGHTS, MICHIGAN REGARDING AIRBAG RECALL 2 MONTHS AGO AND THEYRE STILLING SAYING PARTS ARE ON BACKORDER. I NEED HELP WITH THIS ISSUE.

Air Bags
Filed Jan 19, 201840,797 milesMI

I AM REPORTING ON THE TAKATA RECALL AS PER REPORTS IN THE PAPER AND TV.

Air Bags
Filed Jan 5, 2018SC

"TAKATA RECALL" I RECEIVED A NOTICE OF THIS RECALL ON JULY 2016, FORD MOTOR CO. WAS SUPPOSE TO LET ME KNOW WHEN TO COME FOR REPLACEMENT OF AIRBAG, WELL SOMETIME IN NOV. 2017 I RECEIVED A NOTICE FROM T K HOLDINGS INC., WHICH MENTION THE RECALL. I THOUGHT THEY NEVER HAVE CALLED ME ABOUT THE RECALL. NOT LONG AFTER THAT I WAS GETTING MY OIL CHANGED AND ASKED ABOUT THE RECALL, I WAS TOLD "THAT WONT BE NO TIME SOON". THEN NOW IN DEC. 2017 I RECEIVE THIS NOTICE AGAIN ABOUT THE RECALL, WHICH STILL DO NOT HAVE A DATE, BUT STATES'DO NOT ALLOW ANYONE TO SIT IN THE FIRST ROW PASSENGER SEAT.' I AM UPSET TO SAY THE LEAST, NO ONE TO RIDE IN THE FRONT, THIS MUST BE A JOKE; SINCE THEY HAVE KNOWN ABOUT THIS OVER A YEAR AGO, AND NO SUCH STATEMENT WAS MADE. WHAT CAN I DO? OF COURSE I NEED TO HAVE COMPLETE USE OF MY CAR ;NOT TO USE MY FRONT SEAT IS TO SAY I CANT TAKE MY FAMILY WITH ME ANYWHERE. PLEASE HELP!!!!!!!!!!!!!!! THANK YOU

Service Brakes
Filed Jan 2, 201890,000 milesFL

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF BRAKE PRESSURE. THE BRAKE PEDAL TRAVELED TO THE FLOOR, SO THE CONTACT HAD TO APPLY FORCE TO PUMP THE BRAKE PEDAL AS THE VEHICLE WENT THROUGH A RED LIGHT. THE DEALER (FLAMMER FORD OF SPRING HILL, 3335 COMMERCIAL WAY, SPRING HILL, FL 34606, (352) 686-8255) WAS NOTIFIED. THE CONTACT, A MECHANIC, DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED TO FUNCTION AND NEEDED TO BE REPLACED. THE MANUFACTURER ISSUED TWO TECHNICAL SERVICE BULLETINS ON THE BRAKES, BUT THERE WAS NO RECALL ISSUED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE16017 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

Air Bags
Filed Jan 2, 2018MO

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER (METRO FORD, 2860 S NOLAND RD, INDEPENDENCE, MO 64055) STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Mercury Milan → · Every Milan year → · How the figures are calculated →