Page 9 of 10 · complaints 401–450 of 451

2008 Mercury Milan complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2008 record →

Exterior Lighting
Filed May 13, 201530,000 milesNY

IN APRIL OF 2012 THE REAR DRIVERS SIDE TAIL LIGHTS BLEW OUT. THIS WAS RIGHT AFTER MY LEASE EXPIRED AND I HAD PURCHASED THE VEHICLE. I ALSO BOUGHT THE EXTENDED WARRANTY. SINCE MY LEASE WAS UP, THIS WAS NOT COVERED, AND MUCH TO MY SURPRISE, IT WAS NOT COVERED UNDER THE EXTENDED WARRANTY. MY VEHICLE ONLY HAD 30,000 MILES. I WROTE SEVERAL LETTERS AND LODGED COMPLAINTS WITH MY DEALERSHIP AND WITH FORD. FINALLY IN MAY OF 2012, THEY DECIDED TO FIX IT, FREE OF CHARGE. YESTERDAY, MAY 12TH, 2015, THE REAR DRIVERS TURN SIGNAL BLEW OUT. THESE REPAIRS ARE OUTRAGEOUSLY PRICED, AS THEY ARE LED. THEY SHOULD LAST FOR 10 TO 20 YRS, BUT NOW I HAVE 2 REAR DRIVERS SIDE LIGHTING SYSTEMS THAT HAVE FAILED WITHIN 3 YRS. MY VEHICLE CURRENTLY HAS 60,000 MILES ON IT. COMPLETELY UNACCEPTABLE AND VERY DANGEROUS. I PLAN ON CONTACTING MY DEALERSHIP AND FORD TO SEE IF THERE IS ANYTHING THAT CAN BE DONE.

Service Brakes
Filed Jan 30, 2015140,000 milesIN

WHEN TRYING TO STOP THE VEHICLE AND PEDAL WENT TO THE FLOOR. HAVE HAD THE MASTER BRAKE CYLINDER, BRAKE PADS AND BRAKE BOOSTER REPLACED. CAR STILL HAS A SOFT BRAKE PEDAL THAT GOES TO THE FLOOR UPON INITIAL STOP. BRAKES WILL PUMP UP AFTER A COUPLE PUSHES ON THE PEDAL. MAY NOT HAVE THAT LUXURY IN AN EMERGENCY SITUATION. *TR

Steering
Filed Jan 29, 201591,000 milesDC

TL*THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE BOLT FROM THE IDLER PULLEY FRACTURED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.

Vehicle Speed Control
Filed Jan 13, 2015132,000 milesIL

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 132,000.

Vehicle Speed Control
Filed Aug 6, 201466,000 milesOR

THE FAILURE OF THE THROTTLE BODY FORTUNATELY OCCURRED IN THE DRIVEWAY OF A VACATION HOME IN CHANDLER, ARIZONA. I WAS ABLE TO HAVE THE CAR TOWED TO THE NEAREST FORD DEALERSHIP WHERE THE PART WAS REPLACED. I HATE TO THINK WHAT COULD HAVE HAPPENED IF WE WERE IN A TRAFFIC SITUATION WHEN THE FAILURE TOOK PLACE. EVEN THOUGH THE ENGINE WILL STILL RUN AT AN IDLE, THE ACCELERATOR WILL NOT RESPOND ENOUGH TO MOVE THE VEHICLE FORWARD OR BACKWARD. FORD NEEDS TO RECOGNIZE THE FAILURE OF THIS PART AS A LIFE THREATENING MATTER AND ISSUE A RECALL OF ALL MODELS AFFECTED. *TR

Power Train
Filed Aug 5, 201480,000 milesMO

THE CAR HAS A DEFECTIVE THROTTLE BODY ACTUATOR WHICH IS CAUSING THE CAR TO HAVE NO ACCELERATION OR UNEXPECTED ACCELERATION AT VARIOUS TIMES. *TR

Service Brakes
Filed Aug 4, 2014152,000 milesGA

TRYING TO STOP VEHICLE AND PEDAL WENT TOT HE FLOOR. HAVE HAD THE MASTER BRAKE CYLINDER, BRAKE PADS AND BRAKE BOOSTER REPLACED. CAR STILL HAS A SOFT BRAKE PEDAL THAT GOES TO THE FLOOR UPON INITIAL STOP. BRAKES WILL PUMP UP AFTER A COUPLE PUSHES ON THE PEDAL. MAY NOT HAVE THAT LUXURY IN AN EMERGENCY SITUATION. WHAT ELSE COULD IT BE? WE HAVE BLED THE LINES AND THE MASTER CYLINDER SEVERAL TIMES. *TR

Service Brakes
Filed Aug 1, 201443,000 milesNY

AFTER ABS ENGAGED (SEEMED UNNECESSARY) BRAKE PEDAL GOES LOW AND STAYS LOW. CAR STILL STOPS OK BUT PEDAL REQUIRES LONG STROKE TO DEVELOP STOPPING POWER. BRAKES ENGAGE AT PROPER HEIGHT, BUT BRAKING FORCE DOES NOT INCREASE UNTIL PEDAL NEAR FLOOR. *TR

Engine
Filed Jul 23, 201488,500 milesMA

I WAS DRIVING ON THE HIGHWAY AT ABOUT 45 MPH WHEN ENGINE SEEMED TO GRADUALLY LOSE ALL POWER. I STEERED THE CAR ONTO THE SHOULDER OF THE ROAD TO GET OUT OF TRAFFIC AND SUBSEQUENTLY TURNED THE CAR OFF AND THEN RE-STARTED IT, AT WHICH POINT IT SEEMED TO DRIVE OKAY BUT AT TIMES STILL FELT LIKE IT MIGHT STALL. THE CHECK ENGINE LIGHT CAME ON, AS WELL AS THE WRENCH LIGHT AND TRACTION WARNING LIGHT. THE WRENCH AND TRACTION LIGHTS WENT OFF EVENTUALLY BUT THE CHECK ENGINE LIGHT CONTINUES TO BE ON. A FEW DAYS AFTER THE INITIAL INCIDENT I WAS AT A STOP SIGN NEAR MY HOUSE IN THE VEHICLE AND WHEN I WENT TO ACCELERATE THROUGH FROM THE STOP SIGN THERE WAS PRACTICALLY NO ACCELERATION. I WAS ABLE TO TURN AROUND AND DRIVE BACK TO MY HOUSE BUT ONLY AT A SPEED OF LESS THAN 5MPH THE WHOLE WAY (APPROX 1/4 MILE). AS I HAD TO GO UP A SMALL HILL TO GET TO MY HOUSE, THE CAR DID NOT HAVE ENOUGH POWER TO GET ALL THE WAY UP THE HILL AND I HAD TO PULL OVER AGAIN AND RE-START THE CAR, AT WHICH POINT I WAS ABLE TO MAKE IT THE REST OF THE WAY HOME. *TR

Suspension
Filed Jul 20, 2014NY

JUST DID ROTORS, BRAKES, AND CALI AND NOW EVERYTIME YOU GO OVER A BUMP IT SOUNDS LIKE THE WHEEL IS GOING TO FALL OFF VERY LOUD NOISE I WONT DRIVE THIS CUS I DONT FEEL SAFE IN MY CAR ANYMORE. *TR

Power Train
Filed Jul 9, 201489,000 milesTN

I WAS DRIVING DOWN THE HWY WHEN MY WRENCH LIGHT CAME ON. ALL OF A SUDDEN, I LOSE POWER AND CAN'T GET PAST 45 MPH AND THE TACHOMETER GOES INTO THE RED. I SHUT OFF THE CAR, CALL A TOW TRUCK AND HAVE IT TOWED TO THE FORD DEALERSHIP. THEY DID A DIAGNOSTIC AND SAID THE MY 2 AND 4 GEARS ARE GONE AND THAT I WOULD NEED A NEW TRANSMISSION TO THE TUNE OF $7200. THE CAR ONLY HAS 89,000 MILES ON IT AND AFTER RESEARCHING ONLINE, I FOUND THAT FORD HAS BEEN HAVING ISSUES WITH THIS PARTICULAR TRANSMISSION. *TR

Air Bags
Filed Jun 27, 201468,000 milesMA

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE AIR BAG HOUSING BECAME COMPLETELY WARPED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE REPAIRS NEEDED WERE UNKNOWN. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

Engine
Filed Jun 13, 201412,000 milesNJ

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE THROTTLE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 12,000. UPDATED 8/11/14*CN

Engine
Filed Jun 13, 2014110,816 milesGA

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILED DRIVING 65 MPH, THE VEHICLE STALLED. THE CONTACT MENTIONED THAT CHECK ENGINE AND BATTERY WARNING LAMP ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 110,816.

Vehicle Speed ControlCrash
Filed May 29, 201426,658 milesWI

VEHICLE BEGAN TO ACCELERATE ON ITS OWN, COULD NOT STOP UNTIL SHE STRUCK THE TWO PARKED VEHICLES. *TR

Service Brakes
Filed May 28, 201481,500 milesWI

VEHICLE WENT OVER A SLIGHT BUMP WHEN BRAKING AND THE ABS ENGAGED FOR A SECOND OR TWO. THE BRAKE PEDAL WENT TO THE FLOOR AND HAD TO BE PUMPED VERY HARD TO GET THE VEHICLE TO EVENTUALLY STOP. THE BRAKE PEDAL REMAINED VERY SOFT AND CLOSE TO THE FLOOR THEREAFTER. THE BRAKES WOULD WORK, BUT THE PEDAL WAS NOT NEARLY AS RESPONSIVE AS BEFORE THE INCIDENT. THE DEALER FOUND NO CODES TRIGGERED, REPLACED THE REAR CALIPERS, ADDED BRAKE FLUID AND BLED THE BRAKE SYSTEM. THE PEDAL WAS A LITTLE MORE NORMAL AND THE BRAKES WORKED. THE SAME THING HAPPENED AGAIN ABOUT 6 MONTHS LATER. THIS TIME THE DEALER SAID THERE WAS A CODE TRIGGERED THAT SAID THE ABS CONTROL UNIT NEEDED TO BE REPLACED AT A COST OF ABOUT $1,200, AND THE MASTER CYLINDER MAY ALSO HAVE TO BE REPLACED AT A COST OF ABOUT $350. I DID A GOOGLE SEARCH TO SEE IF OTHER OWNERS OF MILAN'S OR TAURUSES REPORTED SIMILAR PROBLEMS AND FOUND MANY COMPLAINTS ABOUT THE SAME THING. THIS IS A SERIOUS AND EXPENSIVE SAFETY DEFECT WITH THESE VEHICLES. IS THERE ANY HOPE THE MANUFACTURER WILL PAY FOR THE REPAIRS? *TR

Power Train
Filed May 11, 201478,000 milesMN

TRANSMISSION ERVING OUT BETWEEN 45-55 MILES PER HOUR AND WOULD NOT SHIFT INTO HIGHER GEAR. THIS WAS ALSO CAUSING IT TO IDLE ROUGH WHEN AT A STOPPED POSITION. LATELY IT WILL HIT AN AREA IN THE TRANSMISSION WHERE IT WILL WIND THE TRANSMISSION OUT TO 5500 RPM'S AND NOT SHIFT. *TR

Vehicle Speed Control
Filed Mar 27, 201468,703 milesOR

AFTER I REPLACED THE ORIGINAL BATTERY, I STARTED THE ENGINE. I WAS UNABLE TO ACCELERATE ABOVE 750 R.P.M. WHICH IS THE APPROXIMATE IDLE SPEED OF THE CAR. WHILE IN GEAR, I WAS UNABLE TO MOVE FORWARD OR BACK DUE TO LACK OF POWER. I HAD THE CAR TOWED TO THE NEAREST FORD DEALER IN CHANDLER, AZ. THEY DIAGNOSED THE PROBLEM AS FAILURE OF THE THROTTLE BODY. AFTER REPLACEMENT, THE CAR IS OPERATING NORMAL, ALTHOUGH IT HAS ONLY BEEN FOUR DAYS SINCE THE SERVICE WAS PERFORMED. I DO NOT TRUST IT ANYMORE. *TR

Structure
Filed Mar 24, 2014HI

2008 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO VEHICLE DASHBOARD HAS WARPED IN SUCH A WAY THAT IT PREVENTS THE AIR BAG FROM PROPERLY DEPLOYING. *SMD

Electrical System
Filed Feb 24, 201476,135 milesOH

WHILE PULLING OUT OF A PARKING LOT INTO THE STREET, THE ELECTRONIC THROTTLE BODY FAILED, PUTTING THE CAR INTO A "SAFE MODE" WITH EXTREMELY LIMITED POWER. WAS ABLE TO USE REVERSE TO MOVE CAR BACK INTO PARKING LOT. I KNOW THAT THIS EXACT ISSUE (LOSS OF POWER DUE TO ELECTRONIC THROTTLE BODY FAILURE) HAS CAUSED A RECALL FOR SOME FORD AND MERCURY MODELS, INCLUDING THE MILAN, BUT IT DOES NOT YET INCLUDE MY CAR'S MODEL YEAR. FROM MY EXPERIENCE, THE RECALL SHOULD BE EXPANDED. *TR

Engine
Filed Feb 21, 201464,000 milesTX

NO MATTER IF COLD OR HOT, GOING FORWARD OR BACKWARD, ENGINE SURGES. BETTER HAVE FOOT ON BRAKE HARD TO KEEP FROM SURGING UNCONTROLLABLE. HOLD ON FOR DEAR LIFE. *TR

Power Train
Filed Feb 6, 2014108,000 milesNC

MY 2008 MERCURY MILAN STALLS AND ACCELERATES RAPIDLY WHEN DRIVING. I HAVE TO PLACE MY FEET ON THE BRAKES AND GAS AT STOPS BECAUSE THE ENGINE INCREASES POWER AND THE CAR ACTUALLY JUMPS AT TIMES WITHOUT MY FOOT BEING ON THE PEDAL. THERE IS NO WARNING BEFORE THIS RAPID ACCELERATION AND I HAVE ACTUALLY ALMOST HIT OTHER CARS BECAUSE OF THIS DEFECT. MY VEHICLE STALLED A COUPLE OF DAYS AGO AND I TOOK IT TO A LOCAL DEALERSHIP AND I WAS INFORMED THAT I NEEDED TO REPLACE THE FOLLOWING ITEMS. 1. POWER TRAIN CONTROL MODULE 2. IGNITION COILS 3. SPARK PLUGS 4. THROTTLE BODY I CALLED FORD'S CUSTOMER SERVICE AND EXPLAINED THAT THE CAR WAS DANGEROUS TO DRIVE AND I WAS INFORMED THAT IT WAS NOTHING THE COMPANY COULD DO TO ASSIST ME. *TR

Engine
Filed Oct 15, 201376,800 milesMN

UPON PUTTING VEHICLE IN REVERSE THE THROTTLE INCREASED ON ITS OWN REACHING NEARLY 6K RPMS, BY QUICKLY PLACING THE SHIFT LEVER IN NEUTRAL AND APPLYING THE BRAKE I WAS ABLE TO AVOID A COLLISION. RESTARTED THE CAR ENGINE LIGHT WAS ON AS WELL AS THE MAINTENANCE LIGHT, AFTER CHECKING FOR CODES 2110 WAS PRESENT, CYLINDER 3 HAD MISFIRED. DROVE THE CAR HOME IT WAS FINE. DROVE THE CAR FOR A WEEK WITH 2 MORE OF THE SAME INCIDENTS (INCREASED ACCELERATION WITH OUT PUSHING THE PEDAL) WHILE DRIVING. ON 10/14/13 WHILE AT A STOP LIGHT THE CAR INCREASED THE THROTTLE ON ITS OWN TO 6K RPMS AND UPON RELEASE OF THE BRAKE MY TIRES BROKE LOOSE AND BEGAN TO SQUEAL AGAIN I WAS ABLE TO CONTROL THE CAR BY SHIFTING IN TO NEUTRAL AND THE RPMS SETTLED AT 600, I SHIFTED BACK INTO DRIVE AND IT HAS BEEN FINE FOR 2 DAYS. AFTER LITTLE RESEARCH IT SEEMS LIKE THIS IS A COMMON ISSUE (GOOGLE SEARCH) THE ELECTRONIC THROTTLE BODY IS MALFUNCTIONING AT RANDOM MILEAGE RANGES AND WITHOUT WARNING IN BOTH THE MERCURY MILAN AND FORD FUSION. I AM HIGHLY CONCERNED THAT A REPLACEMENT PART WOULD NOT EVEN FIX THE VEHICLE. ITS NOT SAFE TO DRIVE AND PEOPLE NEED TO BE WARNED, MIGHT BE LIKE TOYOTA INCIDENT. *TR

Power Train
Filed Sep 22, 201397,000 milesFL

I WAS DRIVING DOWN HIGHWAY 27 WHEN ALL OF A SUDDEN MY MILAN LOST ACCELERATION AND WOULD NOT KEEP CURRENT SPEED. I DRIFTED OVER TO THE SIDE OF THE ROAD WHEN IT TURNED OFF COMPLETELY. THE AC/RADIO/WINDOWS STILL WORKED BUT THE CAR WOULD NOT CRANK BACK UP. THE ENGINE FELT LIKE IT WAS SHAKING WHILE TRYING TO START IT BACK. AFTER ABOUT 5-10 MINUTES THE CAR STARTED RIGHT BACK UP AND HAD NO OTHER ISSUES UNTIL ABOUT 3 DAYS LATER. I THOUGHT IT MIGHT BE BAD GASOLINE SO I DID PURCHASE A FUEL CLEANER TO SEE IF THAT WOULD HELP. THE PROBLEM CAME BACK ANOTHER 2 DAYS LATER WHERE IT WOULD LOSE ACCELERATION AND JUST DRIFT TO A STOP. SAME ISSUE OF HAVING TO WAIT A FEW MINUTES BEFORE THE CAR WOULD START BACK UP AGAIN. THE CAR IS NOW COMPLETELY PARKED AT MY PARENTS HOUSE SINCE I CAN NOT TRUST WHEN THE CAR WILL WORK OR NOT WORK. I HAVE TWO SMALL CHILDREN AND CANNOT BE REAR ENDED BECAUSE THIS ISSUE IS HAPPENING.

Electrical System
Filed Sep 11, 201395,000 milesNY

CAR ACTED LIKE IT WAS ABOUT TO RUNNING OUT OF GAS. I HAD ABOUT 1/4 TANK OF GAS BUT WENT TO FILL THE TANK IMMEDIATELY. IT STILL ACTED AS IF IT WAS GOING TO STALL OUT, I DROVE VEHICLE HOME AND LEFT IT PARKED IN THE DRIVEWAY. LATER THAT EVENING I WAS TELLING MY HUSBAND ABOUT THE CAR, HE WENT OUT TO TEST DRIVE IT. THE CAR ACTED COMPLETELY FINE. TODAY I WENT TO GO ON A 65 MILE TRIP AND THE CAR STARTED SHAKING ALMOST UNCONTROLLABLY MORE THAN 1/2 WAY WITH A FULL TANK OF GAS. I WAITED TIL I WAS IN A SAFE AREA AND PULLED OVER THINKING THAT MAYBE I DIDN'T WARM THE CAR UP ENOUGH. I SAT FOR SEVERAL MINUTES AND PROCEEDED AHEAD TO MY DESTINATION BUT WAS PETRIFIED THAT I WAS GONNA STALL OUT CAUSE THAT'S HOW THE CAR WAS ACTING. AS SOON AS I ARRIVED I CALLED FORD AND TOLD THEM AND THEY WANTED ME TO WAIT A FEW DAYS FOR AN AVAILABLE APPT. WE TOOK THE CAR TO A LOCAL MECHANIC AND HE MADE US AWARE THAT THE PROBLEM WAS A TBS. THE PCM IS BAD AND COILS ARE MELTED. I WAS JUST WONDERING IF THERE WAS EVER A RECALL ISSUED FOR THIS PROBLEM SINCE I'VE READ SO MANY OF THE SAME COMPLAINTS. *TR

Engine
Filed Sep 7, 201395,000 milesNC

AFTER REPLACING MY CAR BATTERY, THE SERVICE LIGHT FOR THE THROTTLE BODY TRANSMISSION CAME ON. WHEN I WENT TO DRIVE OFF THERE WAS NO ENGINE POWER.

Structure
Filed Sep 6, 2013107,000 milesAL

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED STARTING ON THE PASSENGER'S SIDE AND OVER TO THE DRIVERS SIDE. THE CONTACT MENTIONED THAT THE PASSENGER'S SIDE AIR BAG WAS LOCATED WHERE THE CRACKS WAS, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS ADVISED THAT THE ENTIRE DASHBOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 107,000. UPDATED 10/22/13 *CN UPDATED 10/30/13*LJ UPDATED 10/30/2013 *JS

Vehicle Speed Control
Filed Aug 19, 2013VA

THE FOLLOWING CHECK ENGINE CODES APPEARED: P2104, P2112. THE THROTTLE BODY HAS TO BE REPLACED. *TR

Vehicle Speed Control
Filed Jul 26, 201385,450 milesMN

I LOST ABILITY TO ACCELERATE AT A NORMAL RATE LEAVING ME AT RISK IN INTERSECTIONS AND AT RISK OF BEING REARENDED. NO ACCIDENT HAPPENED BUT ONE COULD HAVE. *TR

Service Brakes, Hydraulic › Pedals and LinkagesCrash
Filed Jun 3, 2013NY

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 5 MPH, THE CONTACT ATTEMPTED TO DECELERATE AND THE PEDAL WENT TO THE FLOOR. THE CONTACT THEN CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. THE CONTACT ALSO MENTIONED THAT HE ERRONEOUSLY DEPRESSED THE ACCELERATOR BECAUSE IT WAS TOO CLOSE TO THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS RECOMMENDED THAT THE BRAKES AND ROTORS BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE CONSUMER STATED HIS FOOT WOULD ACCIDENTALLY HIT THE ACCELERATOR PEDAL, IF HE FOOT WAS NOT COMPLETELY ON THE BRAKE PEDAL, WHICH CAUSED THE VEHICLE TO SURGE. BOTH INCIDENTS, RESULTED IN AN ACCIDENT.

Structure › Body
Filed Feb 25, 201385,000 milesMI

THE INTERIOR DOOR HANDLES SNAP IN HALF EASILY AND CAUSE THE DOOR TO NOT LOCK AUTOMATICALLY. WHEN THE FIRST DOOR HANDLE BROKE (FRONT, DRIVER SIDE) IT TOOK ME ABOUT A MINUTE TO FIGURE OUT WHAT HAD HAPPENED AND HOW TO GET OUT OF MY CAR. IF IT WOULD HAVE HAPPENED IN AN EMERGENCY SITUATION IT COULD HAVE BEEN A MAJOR PROBLEM. AFTER THE SECOND HANDLE BROKE (FRONT, PASSENGER SIDE) I DISCOVERED THAT PULLING BACK ON THE LOCK MECHANISM WILL OPEN THE DOOR. THE DEALERSHIP TOLD ME TO KEEP MY RECEIPTS BECAUSE THIS, ACCORDING TO THEM, IS A CHRONIC PROBLEM WITH THE MILAN AND THE FORD FUSION. THANKFULLY, I WAS JUST GETTING OUT OF MY CAR TO GO TO WORK, BUT HAD I BEEN INVOLVED IN AN ACCIDENT I COULD HAVE POTENTIALLY DIED BECAUSE OF THE FAULTY DOOR HANDLE. *TR

Air Bags
Filed Jan 30, 201351,000 milesPA

MY CAR WAS SITTING FOR A MONTH IN MY DRIVEWAY. I JUST GOT BACK FROM VACATION. NEXT DAY I WAS GOING TO WORK, MY AIR BAG LIGHT CAME ON. I WAS NOT SURE IF IT WAS SAFE FOR ME TO DRIVE TO WORK. RIGHT AWAY I CALLED MY GARAGE AND THEY TOLD ME THAT I SHOULD BRING IT IN TO GET IT INSPECTED. UPON INSPECTION THEY REALIZED THAT THE SENSOR UNDER MY PASSENGERS SEAT WAS MALFUNCTIONING. THEY GAVE ME THE EXACT NAME OF THE PROBLEM. ITS A B2290 OCCUPANT CLASSIFICATION SYSTEM STATUS, FRONT PASSENGER SIDE. THE PROBLEM IS THAT I'M THE ONLY ONE THAT DRIVES THAT CAR AND RARELY DOES SOMEBODY SIT IN THE PASSENGER SEAT. SOMETHING NEEDS TO BE DONE WITH THIS PROBLEM. I M NOT THE FIRST ONE TO HAVE THIS SAME PROBLEM. MY GARAGE FIXED THE PROBLEM. BUT I BELIEVE THAT THIS SHOULD BE POSTED ON THE RECALLS FOR THIS TYPE OF CAR. THIS IS A SERIOUS SAFETY HAZARD CONCERN. *TR

Service Brakes
Filed Aug 1, 201278,000 milesNJ

05/16/12 I WAS DRIVING AT 30 MILES/PER HOUR, THE BRAKE PEDAL SUDDENLY WENT TO THE FLOOR WITHOUT ANY SIGNS IN ADVANCE, I COULDN'T STOP THE CAR. LUCKILY IT WAS WHERE I WORKED. I PULLED TO THE PARKING,STOPPED IT WITH THE HELP OF THE CURB. CHECKED ON THE SPOT, IT SEEMS LOW ON BRAKE FLUID, WE ADDED FLUID, PEDAL SEEMED FINE FOR COUPLE OF MONTHS. ON 07/31/12, TWO MONTHS AFTER THE FIRST INCIDENT, DRIVING AT THE SPEED OF 50, THE SAME THING HAPPENED AGAIN. COULDN'T STOP THE CAR, THE BRAKE PEDAL WENT TO THE FLOOR. LUCKILY THERE IS A GARAGE BY THE SIDE, PULLED IN AND CHECKED. FINDING OUT THE MASS CYLINDER DISFUNCTION. SPEND OVER 600 GOT IT CHANGED. NOW I AM SCARED, DON'T KNOW WHAT TO DO? SELL THE CAR? ( WHICH I CANT AFFORD NOW) OR WAITING TO BE KILLED IN THE CAR OR KILL SOMEBODY ELSE? *TR

Service Brakes
Filed Jul 25, 2012100,600 milesFL

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH ON A WET ROAD AND ATTEMPTING TO BRAKE, THE BRAKES FAILED TO RESPOND. THE VEHICLE SLID IN THE ROAD UNTIL IT CAME TO A REST. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE THE CONTACT WAS ADVISED THAT THE MASTER CYLINDER WAS DEFECTIVE. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO DEALER WHERE THE MASTER CYLINDER WAS FOUND DEFECTIVE A SECOND TIME. THE CURRENT MILEAGE WAS 103,000. THE FAILURE MILEAGE WAS 100,600.

Steering
Filed Dec 9, 201125,000 milesKY

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE STEERING WHEEL WOULD VIBRATE WHILE DRIVING 60 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE REAR TIRES WOULD RUB AGAINST THE FRAME OF THE VEHICLE WHILE DRIVING AT ALL SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT NO REPAIRS WERE PERFORMED. IN ADDITION, THE CONTACT STATED THAT SHE HAD TO DEPRESS THE ACCELERATOR TO THE FLOOR IN ORDER TO ACCELERATE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.

Power Train › Automatic Transmission
Filed Sep 19, 201135,900 milesMN

UNCONTROLLABLE ACCELERATION ISSUE. COULD NOT GET CAR TO STOP WITH BRAKES, E BRAKE, SHUT OFF NEUTRAL SHIFT. REACHED SPEEDS IN EXCESS OF 80 MPH. FINALLY CAR SLOWED DOWN, SMOKE COMING FROM VENTS. TOWED TO LOCAL DEALER NO RESPONSE YET. *KB

Vehicle Speed ControlCrash
Filed Sep 6, 201116,000 milesWA

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE PARKING AND AT LESS THEN 5 MPH, THE VEHICLE SURGED AND ABNORMALLY ACCELERATED, JUMPING A CURB. THE CONTACT APPLIED THE BRAKES WITH BOTH FEET IN ORDER TO STOP THE VEHICLE. THE VEHICLE THEN SKIDDED SEVERAL FEET BEFORE THE CONTACT WAS ABLE TO STOP THE VEHICLE. THE CONTACT WAS TOLD BY THE DEALER THAT THERE WAS NO RECORD OF THE FAILURE OCCURRING WITH OTHER MODELS AND THAT THERE WAS NO USE IN BRINGING THE VEHICLE FOR DIAGNOSIS BECAUSE THE DIAGNOSTIC MACHINE WOULD NOT BE ABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,000.

Wheels
Filed Aug 15, 20118,878 milesMN

ROTATING TIRES FRONT WHEEL STUD FAILED TO TORQUE, TWISTED OFF.

Structure › Body
Filed Apr 27, 201136,450 milesNJ

DRIVER'S DOOR HANDLE BROKEN ON INSIDE OF VEHICLE. SEEMS TO BE A COMMON PROBLEM WITH FORD FUSION AND MERCURY MILAN MODELS FROM 2006 ON. PLASTIC HANDLE BREAKS AND YOU CANNOT EXIT THE DRIVER'S DOOR UNLESS THE DOOR IS OPENED FROM THE OUTSIDE OF THE VEHICLE OR THROUGH ANOTHER DOOR. IN THE EVENT OF AND ACCIDENT THE DRIVER COULD BECOME TRAPPED IN THE VEHICLE.

Structure › Body › Door1 injured
Filed Jan 17, 2011GA

ON THE INSIDE DOOR HANDLES THEY ARE COVERED IN CHROME. THE PASSENGER SIDE STARTED TO BUBBLE UP. NOT SURE WHY, BECAUSE I MOSTLY ONLY USE THE DRIVER SIDE. ANYHOW, THE OTHER NIGHT I HAD MY COUSIN RIDING WITH ME AND WHEN SHE GRABBED THE DOOR HANDLE THE PIECE CUT HER FINGER. IT HAD SOMEWHAT PEALED OFF AND SLICED HER. NO OTHER DOOR HANDLE HAS DONE THAT JUST THAT ONE. I WAS WONDERING WHAT I SHOULD. ITS A SAFETY ISSUE FOR ANYONE WHO GRABS THE HANDLE. I AM NOT EVEN SURE HOW OR WHERE TO FIX IT. ANY HELP WOULD BE APPRECIATED! *TR

Tires › Pressure Monitoring and Regulating Systems
Filed Nov 16, 201026,700 milesMN

TL*THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STARTED THE IGNITION AND THE TIRE PRESSURE MONITORING SYSTEM WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE FOUR TIRE RIMS WERE NOT EQUIPPED WITH THE TIRE MONITOR SENSOR. THE VEHICLE WAS NOT REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS 26,700.

Structure › Frame and Members
Filed Oct 19, 20109,100 milesMI

SUDDENLY, 2 MONTHS AFTER PURCHASING A 2008 MERCURY MILAN PREMIER FROM A LINCOLN MERCURY DEALERSHIP, I NOTICED A SIGNIFICANT AMOUNT OF RUST IN THE SEAT BRACKETS AND POWER SEAT HARDWARE ON BOTH THE DRIVER AND PASSENGER SIDE. THE CAR HAD 6,900 MILES WHEN I BOUGHT IT AS A CPO VEHICLE. I ALSO BOUGHT AN EXTENDED WARRANTY. I TOOK THE CAR TO THE DEALERSHIP ON MONDAY OCTOBER 11, 2010 AND THEY SAID THE RUST WAS NORMAL (I DISAGREE). THE RUST IS NOW SEEPING INTO THE CARPET AS WELL. YESTERDAY, OCTOBER 18, 2010, I TOOK THE VEHICLE TO AN INDEPENDENT CERTIFIED MECHANIC FOR AN OPINION. HE CONCURS THAT IT IS NOT NORMAL AND POSSIBLY A SAFETY HAZARD. THE DEALERSHIP HAS NOT RETURNED MY PHONE CALLS THIS CAR IS PRACTICALLY NEW AND I REFUSE TO BELIEVE THAT AN ACCELERATING AMOUNT OF RUST ON MY VEHICLE IS SAFE, ATTRACTIVE OR NORMAL. THERE IS ALSO AN EXHAUST NOISE (CONFIRMED BY THE DEALERSHIP) BUT THEY SAID FORD WILL NOT FIX IT SINCE IT ISN'T A SAFETY ISSUE. THIS CAR IS PRACTICALLY BRAND NEW. THE CAR BELONGED TO A COUPLE WHO ONLY DROVE IT IN THE SUMMER IN MICHIGAN SINCE THEY STAYED IN FLORIDA IN THE WINTER. IT IS PRISTINE EXCEPT FOR THOSE 2 DANGEROUS PROBLEMS. I FEEL THEY REFUSE TO FIX IT BECAUSE IT IS TIME CONSUMING AND COSTLY. THE DEALERSHIP TRIED TO TELL ME THAT TAKING THE SEAT APART WILL "WEAKEN" IT AND "IT WILL NEVER BE THE SAME". CARS ARE TAKEN APART EVERY DAY AND PEOPLE TOO! THAT'S WHAT DOCTORS AND MECHANICS ARE FOR. PLEASE HELP ME BEFORE THE SEAT SEPARATES FROM THE FRAME AND I HAVE AN ACCIDENT.

Seats
Filed Oct 11, 20108,900 milesMI

I BROUGHT MY 2008 MERCURY MILAN PREMIER (PURCHASED 7-30-10) AS A CPO VEHICLE, 6,900 MILES, TO METROPOLITAN LINCOLN MERCURY, GARDEN CITY, MI (734-458-1961). I REPORTED THE DRIVER'S SEAT MOUNT WAS COMPLETELY RUSTED OUT AND NEEDED TO BE FIXED (THEY REFUSED, SAYING IT IS NORMAL), THERE IS EXCESSIVE TRAVELING DISTANCE WHEN BRAKING (THEY SAID THE BRAKES WERE "FINE"), THERE IS EXCESSIVE EXHAUST NOISE (A KNOWN PROBLEM THAT THEY SAID THEY DON'T KNOW WHEN THE FIX IS COMING), AND THE TRANSMISSION DOESN'T SHIFT PROPERLY (STAYS IN ONE GEAR TOO LONG/ALSO A KNOWN PROBLEM). FOR KNOWN PROBLEMS, EITHER I HAVE TO PAY FOR IT (THE TRANSMISSION) OR THEY DON'T KNOW AND DON'T CARE ABOUT THE OTHER KNOWN PROBLEM (A RESONATOR FOR THE EXHAUST SYSTEM TO REDUCE EXCESSIVE NOISE). I HAVE NEVER HEARD OF SEAT BRACKETS RUSTING OUT BEING NORMAL. I FEEL IF LEFT UNCHECKED, IT MAY BECOME A SAFETY ISSUE. DESPITE THE FACT I BOUGHT AN EXTENDED WARRANTY, IT APPEARS THEY WANT TO COME AS CLOSE TO $100 AS POSSIBLE (MY DEDUCTIBLE), FIX ONE ITEM, AND THEN GET ME TO COME BACK AGAIN, SO THEY CAN COLLECT MY $100 DEDUCTIBLE AGAIN FOR A PROBLEM THEY DID NOT ADDRESS THE FIRST TIME I COMPLAINED ABOUT IT. THEY SAID THE RUST IS NORMAL ALTHOUGH I HAVE NEVER IN ALL MY LIFE HAD A CAR THAT RUSTED OUT IN THAT AREA AND IT IS ABSOLUTELY NOT NORMAL, A HAZARD AND MUST BE FIXED. OBVIOUSLY, THEY HAVE CHOSEN TO DEAL WITH ISSUES THAT ARE ONLY SIMPLE, WHERE THEY CAN MAKE THE MOST MONEY/DON'T HAVE TO DOLE OUT ANY, AND AVOID ONES WHERE THE OBVIOUS

Engine and Engine Cooling › Engine
Filed Sep 13, 201074,253 milesIN

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE WAS HESITATING AND THERE HAVE BEEN KNOCKING NOISES COMING FROM THE ENGINE COMPARTMENT. THE DEALER DISCOVERED THAT THERE WAS NO OIL IN THE ENGINE AND ADVISED THEY COULD NOT ASSIST. THE CONTACT STATED THAT THERE WAS NO WARNING INDICATION OF LOW OIL LEVELS IN THE VEHICLE. THE ENGINE WAS REPLACED AND THE CONTACT WAS ALSO ADVISED THAT THE OIL PRESSURE SENSOR HAD MALFUNCTIONED. THE FAILURE MILEAGE WAS 74,000 AND THE CURRENT MILEAGE WAS 74,253.

Tires
Filed Apr 19, 201014,500 milesTX

THE CONTINENTAL TIRE ON MY 2008 MERCURY MILAN HAS DEVELOPED UNUSUAL SIDEWALL CRACKING AND DETERIORATION. THE DEFECT CANNOT BE TRACED TO WEATHER, CHEMICAL, OR PHYSICAL DAMAGE. IT IS MOST LIKELY A RESULT OF IMPROPER CURING OR OTHER MANUFACTURING DEFECT. THE OTHER TIRES ON THE SAME VEHICLE DO NOT EXHIBIT ANY UNUSUAL SIDEWALL CRACKING. THE VEHICLE IS EQUIPPED WITH TIRE SENSORS AND ROUTINE PRESSURE CHECKING HAS NEVER REVEALED ANY UNDER-INFLATION. *TR

Service Brakes, Electric
Filed Feb 6, 2010NY

OVER THE PAST YEAR THERE HAVE (4) INSTANCES WHERE IT SEEMED AS IF THE BRAKE PEDAL WAS GOING CLEAR TO THE FLOOR. THE LAST INCIDENT WAS NEAR XMAS IN 2009. *CN

Wheels
Filed Jan 12, 201025,000 milesMI

TL*THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 25 MPH WHENEVER IT SNOWS, THE SNOW GETS CAUGHT INSIDE THE WHEELS. THE VEHICLE WAS OFF BALANCE WHICH CAUSED IT TO SHAKE AND IT BECAME DIFFICULT TO CONTROL THE STEERING WHEEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER; HOWEVER, THE DEALER HAS NOT DIAGNOSED THE FAILURE. THE FAILURE HAS OCCURRED FOR TWO YEARS AND IT HAS BECOME PROGRESSIVELY WORSE. THE CONTACT IS CONCERNED THAT A CRASH COULD OCCUR. THE FAILURE MILEAGE WAS 25,000.

Tires
Filed Mar 23, 20098,700 milesNJ

I OWN A 2008 MERCURY MILAN WHICH CAME FROM THE FACTORY WITH MICHELIN P225/50/R17 V93 M&S RADIAL TIRES ON IT. I DISCOVERED A BUBBLE IN THE SIDEWALL OF THE TIRE AND HAD TO THROW THE TIRE AWAY WITH ONLY 8700 MILES ON IT. I CONTACTED MICHELIN AND INQUIRED ABOUT THESE "50" SERIES SIDEWALL CONFIGURATION TIRES HAVING THIS PROBLEM AS TOLD TO ME BY MY TIRE DEALER. THEY AGREED WITH THEIR DEALER THAT THESE TIRES CAN'T TAKE POTHOLES AND WOULD BUBBLE ON THE SIDEWALL AND COULD BLOWOUT AT HIGHWAY SPEEDS!! THEY SAID THEY HAVE NO CONTROL WHERE THE CAR MANUFACTURERS SELL THEIR CARS WITH THESE TYPE OF TIRES INSTALLED ON THEM. THIS PROBLEM EXISTS ON ALL "50" SIDEWALL CONFIGURATION TIRES SOLD BY ALL TIRE MANUFACTURERS. I LIVE IN NEW JERSEY, THE POTHOLE CAPITOL OF THE USA! THESE TIRES ARE DANGEROUS, IF A BUBBLE APPEARS ON THE INNER SIDEWALL WHERE IT CAN'T BE SEEN AND REPLACED, IT COULD BLOWOUT AT HIGH SPEED. I HAVE RECEIVED A COURTESY REIMBURSEMENT OF 50% FROM MICHELIN. I HAVE ALSO BEEN TOLD THAT I CANNOT CHANGE THESE TIRES AND HAVE A "55" SIDEWALL CONFIGURATION TIRE INSTALLED BECAUSE THE FACTORY ABS AND TIRE PRESSURE SENSORS WILL MALFUNCTION!!! I HAVE SENT A LETTER TO FORD/MERCURY ENGINEERING DIVISION TO REQUEST THEIR HELP IN SOLVING THE PROBLEM OF THESE SENSORS MALFUNCTIONING UPON REPLACING THESE "50" SIDEWALL TIRES WITH "55"S AS OF THIS WRITING, I HAVE NOT RECEIVED A REPLY. I HAVE BEEN DOING BUSINESS WITH THIS TIRE/REPAIR FACILITY FOR 40 YEARS AND THEY ARE FULLY AWARE OF THIS PROBLEM EXISTING W

Air Bags › Side/WindowCrash2 injured
Filed Sep 30, 2008100 milesWI

INVOLVED IN A SERIOUS MOTOR VEHICLE CRASH ON 8/14/08 IN MY VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THIS WAS A SIDE, ALMOST T-BONE IMPACT, AND THE CURTAIN/SIDE AIR BAGS DID NOT DEPLOY. AS A RESULT I HAD GLASS LACERATIONS AND MY HEAD HIT THE DRIVER'S WINDOW, SMASHING IT AND CAUSING INJURY TO MY HEAD. *TR

Air Bags › Frontal › Sensor/Control Module
Filed Jan 9, 2008200 milesNJ

I AM 26 YEARS OLD AND WEIGH 93 LBS. WHEN I SIT IN THE PASSENGER SEAT OF MY 2008 MERCURY MILAN, THE SENSORS IN THE SEAT SOMETIMES TELL THE CAR THAT I AM A CHILD AND DEACTIVATES THE PASSENGER AIRBAG. I CANNOT DRIVE IN A CAR WHERE MY AIRBAG MAY OR MAY NOT BE ACTIVATED. THE FORD DEALERSHIP SAID THAT THEY CANNOT ADJUST THE WEIGHT BECAUSE OF FEDERAL GUIDELINES. SOMETHING NEEDS TO CHANGE. I AM NOT GOING TO SIT IN THE BACK SEAT. EITHER THE DEALERSHIP NEEDS TO FIX THE PROBLEM OR THE WEIGHT REQUIREMENT NEEDS TO BE ADJUSTED. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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