Page 7 of 10 · complaints 301–350 of 451

2008 Mercury Milan complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2008 record →

Air Bags
Filed Mar 23, 201717,000 milesNJ

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE. UPDATED 05/19/17*LJ *AS

Service Brakes
Filed Mar 15, 201763,000 milesMI

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING 25 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. THE VEHICLE WAS DIAGNOSED AS NEEDING THE HCU REPLACED THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000. UPDATED 06/08/17*LJ *AS

Service Brakes
Filed Mar 14, 201763,000 milesNC

WHEN CAR IS IN MOTION AND ABS BRAKING IS ACTIVATED DUE TO BRAKING ON GRAVEL OR SLICK ROADS, THE BRAKE PEDAL GOES SOFT AND TO THE FLOOR. BRAKING ABILITY IS GREATLY REDUCED REQUIRING YOU TO RAPIDLY PUMP BRAKE PEDAL TO REGAIN SOME HYDRAULIC PRESSURE.

Service Brakes
Filed Mar 7, 201795,000 milesPA

EVERYTIME I HIT A BUMP THE ABS KICKS ON AND MY BRAKES WILL NOT WORK. BRAKE PEDAL GOES ALL THE WAY DOWN. MY CAR HAS BEEN TO THE DEALERSHIP MANY TIMES FOR THIS PROBLEM. I HAVE SPENT ABOUT 1500 DOLLARS AND STILL HAVE THIS ISSUE. THEY HAVE EVEN TOLD ME THAT THERE IS NOTHING WRONG. MY CAR IS UNSAFE! NOW THEY ARE TRYING TO CHARGE ME 1000 DOLLARS TO REPLACE THE HCU. AFTER LOOKING THIS UP IT TURNS OUT THIS IS A VERY COMMON ISSUES WITH 08 MILIANS. I AM AT MY WITS END WITH THIS. FORD NEEDS TO RECALL THESE CARS. IT GIVES THE DRIVER NO WARNING THAT THE BRAKES ARE GOING TO FAIL.

Air Bags
Filed Mar 2, 2017GA

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Vehicle Speed Control
Filed Mar 2, 201715,000 milesKY

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. AFTER A COMPLETE STOP, THE VEHICLE LUNGED FORWARD WITHOUT WARNING. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.

Air Bags
Filed Feb 24, 2017GA

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR THE DEALER AND THE INTERIM NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/05/17*LJ *CN

Service Brakes
Filed Feb 23, 201770,000 milesNJ

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE ABS WAS ACTIVATED AT VARIOUS SPEEDS OVER GRAVEL OR BUMPY ROADS, THE PEDAL WOULD LOSE PRESSURE AND TRAVEL TO THE FLOOR WITHOUT WARNING. AS A RESULT, THE VEHICLE HESITATED TO STOP. THE CONTACT MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT AN UNKNOWN MODULE AND PUMP RELATED TO THE BRAKING SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

Service Brakes
Filed Feb 22, 201787,000 milesOH

WHILE OPERATING VEHICLE AT 35MPH IN WET & COLD WEATHER CONDITIONS I APPROACHED A STOP SIGN AT A LEFT CURVE IN THE ROAD ON A CITY STREET AND BEGAN BREAKING. I BELIEVE THE ABS ACTIVATED AND I FELT MY BREAK PEDAL PULSING AND SUDDENLY WITHOUT WARNING MY BREAK PEDAL BECAME SOFT AND I DEPRESSED MY BREAK PEDAL TO THE FLOOR IN ORDER TO STOP THE VEHICLE. THE VEHICLE DID NOT COME TO A STOP UNTIL 3 CAR LENGTHS PAST THE SIGN. AFTER THIS MY PEDAL NEVER RECOVERED AND I HAD TO PULSE MY BREAK PEDAL TO STOP THE VEHICLE. I TOOK THE VEHICLE TO THE DEALER FOR SERVICE AND WAS INFORMED MY ABS MODULE FAILED. I HAD NO WARNING OR PRIOR INDICATION AND AT NO TIME DID ANY LIGHTS APPEAR ON THE DASH DISPLAY. I HAD NO LEAKS OF BREAK FLUID AND RECENTLY HAD ALL 4 ROTORS AND PADS REPLACED ON THE VEHICLE.

Air Bags
Filed Feb 15, 2017CT

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000(AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Feb 15, 2017KY

2008 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR AIRBAG INFLATOR AND ANTILOCK BRAKE SYSTEM FAILURE RECALL NOTICES. *SMD THE CONSUMER STATED SHE READ ABOUT AN ABS RECALL. HOWEVER, SHE NEVER RECEIVED A RECALL NOTICE.

Service Brakes
Filed Feb 7, 201780,000 milesMI

TODAY, 2/7/2017, I WAS DRIVING AT ABOUT 30 MPH ON A VERY WET AND BUMPY CITY STREET. I HIT THE BRAKES AND THE PEDDLE WENT TO THE FLOOR WITHOUT STOPPING THE VEHICLE. I HAD TO USE THE HAND BRAKE TO ASSIST WITH STOPPING. I TOOK IT TO THE LINCOLN DEALER WHO REPORTED THERE ARE NO RECALLS OR SERVICE BULLETINS DESPITE THE ONGOING NHTSA INVESTIGATIONS, MAKING IT CLEAR THAT EVEN WHEN CONFRONTED WITH AN INVESTIGATION, FORD IS UNWILLING TO VOLUNTARILY NOTIFY CUSTOMERS OR REPAIR DOCUMENTED RECURRING PROBLEMS. THIS SAME PROBLEM OCCURRED IN JULY OF 2016 WHEN BRAKING HARD AND STARTING TO TURN FROM HIGH SPEED TO MAKE AN EXPRESSWAY EXIT ON DRY SMOOTH PAVEMENT, 400 MILES AWAY FROM HOME. IN THAT INSTANCE, MY MECHANIC, NOT AFFILIATED WITH FORD, HAD TO BLEED THE BRAKES MULTIPLE TIMES TO GET THE PEDAL TO RESPOND. PRIOR TO THAT IN DECEMBER OF 2015 I HIT THE BRAKES OVER A POTHOLE AT ABOUT 35 MPH ON A CITY STRETT ON A CLEAR DRY PIECE OF PAVEMENT AND THE PEDAL WENT TO THE FLOOR. THAT FIRST TIME HOWEVER THE BRAKES RESET AFTER I PARKED THE CAR FOR AN HOUR AND CAME BACK TO IT. SO IN ALL THREE INSTANCES THE PROBLEM WAS CONSISTENT WITH THE NHTSA INVESTIGATION OPENED AT THE END OF LAST YEAR. NO ACCIDENT, NO INJURY IN ANY OF THE THREE INSTANCES. JUST A DILEMMA OF HOW TO GET THE VEHICLE HOME AND REPAIRED.

Air Bags
Filed Feb 1, 2017NJ

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Service Brakes
Filed Jan 31, 201780,000 milesMI

DURING SEVERAL ABS INCIDENTS, THE BRAKE PEDAL GOES TO THE FLOOR; DOES NOT RETURN TO NORMAL DRIVING, APPEARS TO BE AN ISSUE WITH THE HCU UNIT OR THE ABS BRAKE CONTROL MODULE. *TR

Service Brakes
Filed Jan 30, 201748,600 milesMI

AFTER ABS ACTIVATES ON SLIPPERY PATCHES, BRAKES DEPRESS NEARLY TO THE FLOOR AND CONTINUE TO REQUIRE EXCESSIVE PRESSURE/FORCE TO BEGIN STOPPING SOME TIME AFTER INITIAL ABS ACTIVATED, DESPITE BEING ON PERFECTLY DRY ROAD. PROBLEM EVENTUALLY DISSIPATES (USUALLY AFTER CAR IS TURNED OFF/ON) BUT WILL RETURN THE MOMENT ABS IS REACTIVATED. HAD ENTIRE BRAKE SYSTEM INCLUDING MASTER CYLINDER INSPECTED BY FORD DEALER AND NO VISIBLE PROBLEMS FOUND. REFERENCED SPECIFIC INCIDENT ON PATCH OF BLACK ICE ON HIGHWAY BUT HAS HAPPENED NUMEROUS TIMES FROM SPEEDS BETWEEN 20 MPH TO 65 MPH MOST RECENTLY ON FREEWAY.

Service Brakes
Filed Jan 26, 201786,000 milesIL

AFTER EFFECTIVELY DEPLOYING THE ABS, THE BRAKE PEDAL WENT SOFT REQUIRING SIGNIFICANT ADDITIONAL PRESSURE ON THE BRAKE PEDAL TO STOP. THIS HAPPENED TWICE. IN EACH INSTANCE I WAS DRIVING ON A VILLAGE STREET OR LOCAL HIGHWAY AT A SPEED BETWEEN 30-40 MILES PER HOUR. AFTER THE FIRST INCIDENT, THE BRAKES EVENTUALLY RETURNED TO NORMAL, WITHIN ABOUT A WEEK. AFTER THE SECOND INCIDENT, THE BRAKE PEDAL REMAINED SOFT AND I NEEDED TO TAKE THE VEHICLE IN FOR A VERY EXPENSIVE REPAIR INCLUDING A NEW HYDRAULIC CONTROL UNIT ASSEMBLY. *TR

Service Brakes
Filed Jan 24, 201784,700 milesPA

WHEN ABS ACTIVATES THE BRAKE PEDAL GOES SOFT AND DOES NOT RECOVER. PEDAL TRAVELS TO THE FLOOR, CAUSING DELAYED BRAKING AND MORE FORCE TO APPLY BRAKES. THIS HAS HAPPENED WHEN BRAKING ON ICE AND OVER ROUGH ROAD SURFACES. THIS HAS OCCURRED 5 DIFFERENT TIMES SINCE 2013. FOUR OF THOSE TIMES REQUIRED DEALERSHIP REPAIR. CAN NO LONGER BE REPAIRED WITHOUT COSTLY REPLACEMENT OF HYDRAULIC CONTROL UNIT.

Service Brakes
Filed Jan 24, 2017125,000 milesMI

THERE HAVE BEEN MULTIPLE OCCASIONS WHERE MY BRAKES HAVE GONE "SOFT" WHILE DRIVING AND I AM TRYING TO COME TO A STOP. IT HAS OCCURRED ON WET, ICY AND UNEVEN PAVEMENT. I HAVE TO PRESS EXTRA HARD ON THE BRAKES TO BE ABLE TO COME TO A COMPLETE STOP. IT IS VERY SCARY AND I AM ALWAYS AFRAID THAT IS GOING TO HAPPEN WHEN I AM FACED WITH PAVEMENT THAT IS NOT COMPLETELY EVEN OR DRY. *TR

Service Brakes
Filed Jan 23, 2017110,000 milesVA

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DEPRESSING THE BRAKE PEDAL TO STOP THE VEHICLE, THE PEDAL TRAVELED TO THE FLOOR AND THE BRAKING DISTANCE INCREASED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000. ...UPDATED 05/17/17 *BF *CN

Air Bags
Filed Jan 20, 2017GA

RECEIVED A RECALL NOTICE 16S26 16V-384 IN JULY 2016 - I CHECKED AS LATE AS TODAY AND THEY STILL HAVE NOT RECEIVED PARTS NOR CAN THEY TELL ME WHEN THEY WILL

Service Brakes
Filed Jan 18, 2017164,000 milesTX

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELLED TO THE FLOORBOARD WITHOUT ANY WARNING. IN ADDITION THE VEHICLE STOPPED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ABS PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 164,000. VIN WAS NOT AVAILABLE. UPDATED 03/16/17*LJ *CN

Air Bags
Filed Jan 18, 201740,000 milesCT

TAKATA RECALL: MY PASSENGER SIDE FRONT SEAT AIRBAG IS VERY SWOLLEN. I HAVE BROUGHT IT TO FORD DEALERS FOR THE PAST 3 OR SO YEARS BUT THEY TELL ME IT IS NOT A RECALLED VEHICLE. I SAW IN A RECENT NEWSPAPER ARTICLE THAT 2006-2009 MERCURY MILAN AIRBAGS NOW HAVE A RECALL. I HAVE NOT RECEIVED A LETTER FROM FORD AS OF YET. MY AIRBAG IS EXTREMELY SWOLLEN AND CAN'T BE PUSHED BACK DOWN OR GLUED IN, IT WOULD HAVE TO BE ENTIRELY REPLACED AT THIS POINT ACCORDING TO REPAIR SHOPS THAT I HAVE VISITED. IT IS DEFINITELY A DEFECTIVE PIECE OF EQUIPMENT IN THIS CAR AND LOOKS TO BE DANGEROUS. THIS CAR HAS NEVER BEEN IN A FRONT END COLLISION THAT I AM AWARE OF.

Service Brakes
Filed Jan 17, 2017125,000 milesOR

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKES FAILED TO STOP THE VEHICLE AND THE BRAKE PEDAL TRAVELED TO THE FLOOR IN ADDITION, THE BRAKE PEDAL HAD TO BE PUMPED A COUPLE OF TIMES BEFORE THE BRAKES COULD FUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKE FLUID BLED AND THE ANTI-LOCK BRAKE SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. UPDATED 05/10/17*LJ UPDATED 09/15/2017*JS

Air Bags
Filed Jan 13, 2017PA

TAKATA RECALL STILL NO WORD ON WHEN THE RECALL WILL BE FIXED, RECALL ISSUED 6/1/16, NOTICES SENT 6/15/16 ADVISING OWNERS THAT THEY WILL BE NOTIFIED WHEN PARTS ARE AVAILABLE. STILL NOTHING

Service Brakes
Filed Jan 12, 2017183,000 milesMI

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN IT WAS DEPRESSED THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 183,000. UPDATED 04/19/17 *LJ *CN

Service Brakes
Filed Jan 10, 201770,000 milesKY

TAKATA RECALL WHILE ON BOTH CITY STREET & HIGHWAY IN LIGHT SNOW BRAKES LOCK UP AND BRAKE PEDAL STAY LOW AFTERWARDS. DEALERSHIP SAYS THIS IS BECAUSE IT NEEDS NEW HYDRAULIC CONTROL UNIT COST $1500.00. LOUISVILLE KY NEWS CHANNEL DID PROGRAM ON THIS VERY PROBLEM LAST WEEK IN DEC '16. THIS IS DANGEROUS, EXPENSIVE AND IS HAPPENING ENOUGH THAT OUR LOCAL NEWS IS REPORTING. SHOULD BE RECALLED.

Service Brakes
Filed Jan 7, 2017102,000 milesTN

AFTER AN ABS-ASSISTED BRAKING MANEUVER ON SNOW/SLICK ROAD RECENTLY, THE BRAKE PEDAL HAD NO PRESSURE "WENT SOFT," AND REQUIRED EXTRAORDINARY PRESSURE TO ACTIVATE THE BRAKES. I HAVE TO PRESS DOWN TO THE FLOOR OF THE VEHICLE HARD TO ACTIVATE THE BRAKES. THERE IS NO RESISTANCE ON THE BRAKE PEDAL. THE VEHICLE HAS 116,000 MILES CURRENTLY. THE SAME INCIDENT OCCURRED IN FEBRUARY 2015 WHEN THE VEHICLE HAD APPROXIMATELY 102,000 MILES. DEALERSHIP PERFORMED ABS BLEED TWICE WHICH PROVIDED SOME BOOST TO BRAKING SYSTEM, BUT NOT COMPLETE BRAKING RECOVERY. BRAKE PEDAL STILL FEELS SOFT. MECHANIC RECOMMENDED NEW HYDRAULIC CONTROL MODULE FOR $800 (PART ONLY)! VERY EXPENSIVE REPAIR THAT MAY BE SUSCEPTIBLE TO YEAR OVER YEAR SCRUTINY DUE TO IRREGULAR ROAD CONDITIONS. IN BOTH INSTANCES, THE VEHICLE WAS IN MOTION AND AN ATTEMPT WAS MADE TO BRAKE ON A SLICK, SNOWY, CITY ROAD AT NO MORE THAN 15-20 MPH. ONE INSTANCE WAS A LEFT-HAND TURN AND THE OTHER INSTANCE WAS TRAVELING STRAIGHT.

Air Bags
Filed Jan 6, 2017MA

"TAKATA RECALL" MY QUESTION IS ITS BEEN OVER HALF A YEAR SINCE THE RECALL, IS THERE A SOLUTION IN THE NEAR FUTURE THANK YOU *TR

Service Brakes
Filed Jan 6, 201765,000 milesRI

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE PEDAL TRAVELED TO THE FLOOR AND HESITATED TO RESPOND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.

Service Brakes
Filed Jan 5, 201772,500 milesWA

IF THE BRAKES ARE EVER HIT SUDDENLY, THE BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR THE NEXT TIME IT IS USED. BRAKING HAPPENS BUT ONLY WHEN THE PEDAL NEARLY REACHES THE FLOOR. THIS CHANGE IN PEDAL LOCATION WITH NO WARNING IS VERY DANGEROUS. THE BRAKE WILL RE-SET AFTER SOME TIME, RANGING FROM A FEW DAYS TO UP TO A MONTH. I HAD THE BRAKES SERVIED (ALL WHEELS). MY MECHANIC TESTED THE ABS SENSOR AND SAID THAT WAS NOT THE PROBLEM. HE WAS UNABLE TO DIAGNOSE THE PROBLEM.

Service Brakes
Filed Jan 5, 2017102,000 milesIL

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKES MALFUNCTIONED WHILE DRIVING ON THE HIGHWAY AND THE DECELERATION WAS NOT NORMAL. THE DEALER DIAGNOSED THAT THE HYDRAULIC UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000.

Air Bags
Filed Jan 3, 2017116,000 milesGA

TAKATA RECALL FOR MY VEHICLE. THE AREAS IN FRONT ON THE DASHBOARD LOOK AS THOUGH THE ENTIRE SYSTEM BENEATH THE MATERIAL WANTS TO FALL APART. AS IF THE DASHBOARD IS SLOWING DEFORMING. BRAKES WHEN PRESSING THE BRAKES WHILE DRIVING OVER ROUGH SURFACES, WET SURFACES, DRY SURFACES, OR UNEVEN SURFACES THE BRAKES WILL SIMPLY "GO OUT". THE BRAKE PEDAL WILL GO ALL THE WAY DOWN TO THE FLOOR. ITS ALMOST LIKE THE BRAKES ARE EXPERIENCING A STRONG-WINDED BELCH. THE BRAKES WILL NOT ALLOW THE CAR TO COME TO A FULL STOP EVEN WHEN PRESSING DOWN FULL FORCE ON THE BRAKES. IT TAKES A FEW MOMENTS OF HOLDING THE BRAKE PEDAL DOWN AS HARD AS POSSIBLE IN ORDER FOR THE VEHICLE TO TRULY STOP. ON EVEN-FLAT SURFACES, IF I'M IN A SITUATION WHERE I NEED TO PRESS DOWN ON THE BRAKES IMMEDIATELY, THE BRAKES WILL SIMPLY "GO OUT". THE MANY DIFFERENT SURFACES REFER TO TRAIN TRACKS, FLAT/EVEN PAVED ROADS, WET PAVEMENT ROADS THAT ARE MOIST OR WET STREETS THAT HAVE AN UNEVEN AREAS, OR DRY SURFACES. AFTER SEVERAL ATTEMPTS TO REGAIN THE PROPER FUNCTION OF THE BRAKES, THE FUNCTION WILL COME BACK. I'M FORCED TO PULL OVER TO THE SIDE OF THE ROAD AND TURNING ON THE HAZARD LIGHTS SO I CAN CONSTANTLY "PUMP" THE BRAKE PEDAL. EVERY DAY I GET BEHIND THE WHEEL I'M AFRAID FOR MY LIFE AND OTHERS ON THE ROAD WITH MY VEHICLE BECAUSE THE VEHICLE IS VERY UNSAFE DUE TO THE IMPROPER FUNCTION OF THE BRAKE SYSTEM AND THE POOR AIRBAGS. THE PROBLEM WITH THE BRAKES HAPPENS TO ME EVERY DAY I LEAVE MY NEIGHBORHOOD. IT'S SO UNSAFE TO NOT PRESS

Service BrakesCrash
Filed Jan 2, 2017110,000 milesWI

ON 12-23-2016, INVOLVED IN A CAR ACCIDENT. GOING DOWN A SLIGHT HILL WHILE IT WAS SNOWING. COULDN'T GET THE VEHICLE TO STOP. PUMPED ON THE BRAKE AND IT WOULDN'T CATCH . WHEN I GOT TO THE STOP SIGN I PRESSED DOWN ON THE BRAKE AND THE VEHICLE SLID THROUGH.

Service Brakes
Filed Dec 30, 2016200,000 milesLA

HAD TO REPLACE THE ABS HYDRAULIC CONTROL UNIT. PREVIOUSLY WHEN THE ABS TRIGGERED THE PEDAL WENT SOFT AND THE BRAKING FORCES WAS SIGNIFICANTLY REDUCED. BRAKING RETURNED TO NORMAL AFTER THE CAR WAS SHUTOFF FOR AN HOUR OR SO.

Service Brakes
Filed Dec 30, 2016101,000 milesOH

DURING NORMAL DRIVING CONDITIONS, AT A SPEED OF APPROX 35 MPH IN DRY WEATHER WHEN MY SON PUSHED THE BRAKE PEDAL TO COME TO A STOP THE ABS SYSTEM KICKED IN AND ACTE LIKE IN WET /SLIPPERY CONDITION AND THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. CAR SLOWLY COME TO A STOP. AFTER THAT HE DROVE HOME SLOWLY, BUT COULD NOT DUPLICATE BRAKE ISSUE AGAIN. THIS HAPPENED IN NOVEMBER 17, 2016 AND SINCE THAN THE BRAKES SEEM TO WORK OK. *TR

Service Brakes
Filed Dec 29, 201671,000 milesPA

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE APPROACHING A RED LIGHT, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. IN ADDITION THE VEHICLE STOPPED INDEPENDENTLY AND THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ABS PUMP NEEDED TO BE REPLACED THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000. UPDATED 05/09/17*LJ *CN

Service Brakes
Filed Dec 29, 201667,000 milesSC

LIKE IN A RECENT NHTSA NOTICE, MY BRAKES WENT SOFT WHEN BRAKING ON ON UNEVEN PAVEMENT ON A CITY STREET AND I CONTINUED INTO THE INTERSECTION BEFORE STOPPING. NO ACCIDENT OCCURRED. I PUMPED THE BRAKES SEVERAL TIMES AND THE BRAKE PRESSURE RETURNED THOUGH FELT SOFT THE REMAINDER OF THE TRIP OF 10 MILES. THIS ACCURRED IN NOVEMBER OF 2016. I GOT A BRAKE JOB FROM THE FORD DEALER FOLLOWING THIS INCIDENT. I WAS GETTING CLOSE TO NEEDING A BRAKE JOB ANYWAY. AFTER YOUR RECENT NOTICE I'M CONCERNED THAT THE ISSUE STILL EXISTS AND CAN REOCCUR.

Service Brakes
Filed Dec 28, 2016120,000 milesKY

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO STOP FOR AN EXTENDED DISTANCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE BRAKE PADS AND ROTORS WERE REPLACED BUT THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

Air Bags
Filed Dec 28, 2016IL

ON MY DASHBOARD, ON THE PASSENGER SIDE, THERE IS A HOLE THE PART OF THE CONSOLE PUSHED UP WHERE I THINK IS THE AIRBAG. PLUS MY BRAKES ARE NOT WORKING PROPERLY. I HAVE TO PUMP MY BRAKES TO MAKE A COMPLETE STOP. IN ICY CONDITIONS, I SLOW DOWN WHILE PUMPING MY BRAKES LIGHTLY. I DID NOT RECEIVED ANY NOTICES BY MAIL ON RECALLS. I'VE MOVED TO A NEW LOCATION ABOUT 1 1/2 YEARS AGO. NO ACCIDENTS YET.

Service Brakes
Filed Dec 28, 201665,000 milesSC

I HAVE BEEN EXPERIENCING ISSUES WITH THE BRAKE PEDAL LOSING PRESSURE OR "GOING SOFT" AFTER INCIDENTS OF HEAVY BRAKING. ALONG WITH THE SPONGY PEDAL, AN APPARENT LOSS OF BRAKING POWER IS NOW EVIDENT ALSO. AN OCCURRENCE OF THIS PROBLEM HAPPENED ONCE BEFORE ABOUT 2-3 MONTHS AGO BUT THE PROBLEM SEEMED TO GO AWAY AFTER SEVERAL HOURS OF THE VEHICLE BEING TURNED OFF. THE MOST RECENT INSTANCE HAPPENED A COUPLE OF DAYS AGO WHEN I NEEDED TO BRAKE QUICKLY WHILE DRIVING ON THE INTERSTATE. I FELT THE ABS SYSTEM KICK IN AND THE VEHICLE STOPPED. HOWEVER, DURING THE HEAVY BRAKING THE PEDAL TRAVELED MUCH FURTHER THAN NORMAL AND AFTERWARDS MUCH OF THE EFFECTIVENESS OF THE PEDAL WAS LOST. THE BRAKING SYSTEM REMAINS IN THIS STATE AT THE TIME OF TYPING THIS. AFTER DOING SOME INTERNET RESEARCHING, I HAVE FOUND THAT MANY OTHER MILAN AND FUSION OWNERS HAVE EXPERIENCED THE SAME PROBLEMS WITH THEIR VEHICLES. I HAVE CONSULTED WITH THE LOCAL FORD DEALER AS WELL AS FORD CUSTOMER SERVICE, AND BOTH HAVE STATED THAT THEY HAVE NO KNOWLEDGE OF PRIOR PROBLEMS LIKE THE ONES I HAVE DESCRIBED. I HAVE AN APPOINTMENT TO HAVE THE BRAKES INSPECTED BY THE DEALER ON 1/4/17. *TR

Service BrakesCrash1 injured
Filed Dec 28, 201674,000 milesNJ

ON 10/26/16, THE BRAKES ON MY MERCURY MILAN LOCKED UP AND THE CAR WOULD NOT STOP AT AN INTERSECTION ON ROUT 23 NORTH IN CEDAR GROVE, NO, CAUSING ME TO CRASH INTO THE CAR IN FRONT OF ME WHO HAD STOPPED AT AN INTERSECTION. I WAS GOING APPROXIMATELY 10-15 MPH. MY CAR WAS TOTALED IN THE ACCIDENT. WIE HAD JUST STARTED TO GO AS THE LIGHT HAD JUST TURNED GREEN. THE CROSSING GUARD ON DUTY SAW ME TRYING TO STOP THE CAR BUT THE BRAKES HAD LOCKED UP. MY MILAN WAS IN PRISTINE CONDITION AT THE TIME OF THE ACCIDENT BUT WAS TOTALED IN THE CRASH.

Service Brakes
Filed Dec 28, 201663,285 milesMI

THE BRAKE PEDAL WENT SOFT AS MY WIFE WAS DRIVING THE VEHICLE ON A SNOWY CITY STREET ON HER WAY TO WORK. SHE WAS ABLE TO STOP EVENTUALLY BUT THE STOPPING DISTANCE NEEDED WAS GREATLY INCREASED. SCARED HER TO DEATH. WE TOOK IT IN TO A FORD DEALER (BILL BROWN) AND IT WAS DIAGNOSED AS HAVING A FAULTY ABS SYSTEM AND NEEDED THE HCU MODULE REPLACED TO THE COST OF $1459.48. WE INQUIRED IF THERE WAS A RECALL ON SUCH A DANGEROUS ISSUE AS THIS. THEY LOOKED IT UP AND FROM THERE WAS NO RECALL. WE WERE OUTRAGED BY BOTH THE DANGER OF THE ISSUE AND THE COST OF THE REPLACEMENT. WE DO HAVE A REPAIR INVOICE #583098 FROM BILL BROWN FORD IN LIVONIA MI. BUT I HAVE NO WAY TO SCAN IT ELECTRONICALLY AND UPLOAD TO YOU. *TR

Service Brakes
Filed Dec 28, 2016110,000 milesMI

AFTER A CAR PULLED OUT IN FRONT OF ME I WAS FORCED TO SLAM ON MY BRAKES. AFTER THIS INCIDENT, DURING WHICH TIME ABS DID ACTIVATE, I HAD VERY LITTLE PEDAL. I BROUGHT MY VEHICLE INTO A LOCAL REPAIR SHOP AND THE CAUSE WAS DETERMINED TO BE (INCORRECTLY) THE MASTER CYLINDER. THE BRAKES WERE ALSO BLED AND THE ABS SYSTEM SCANNED, BUT THE PROBLEM PERSISTS.

Service Brakes
Filed Dec 28, 201680 milesIL

WHEN BRAKING, I HAVE TO PUT THE BRAKE PEDAL TO THE FLOOR AND MANY TIMES ENDED IN THE INTERSECTION WHILE DOING SO. I HAVE TO PUMP THE PEDAL 2 SOMETIMES 3 TIMES FOR IT TO STOP CORRECTLY. THE BRAKES THUMP ALSO WHEN I PRESS THE BRAKE PEDAL. IT IS ESPECIALLY BAD WHEN DRIVING IN THE SNOW AND ICE. THIS HAS BEEN HAPPENING FOR SOME TIME AND ON THE LOCAL NEWS TODAY, I SAW THAT THERE IS A PROBLEM WITH 2007-2009 MERCURY MILAN AND FORD FUSION AUTOMOBILES. *TR

Air Bags
Filed Dec 28, 2016IL

TAKATA RECALL....IN JULY 2016 I RECEIVED A SAFETY RECALL NOTICE FOR THE PASSENGER FRONTAL AIRBAG INFLATOR. TO THIS DAY, I HAVEN'T HEARD ANYTHING FROM FORD MOTOR COMPANY AS TO SOLVING THIS ISSUE. *TR

Service Brakes
Filed Dec 28, 201697,000 milesOH

AFTER MY ANTILOCK BRAKES TURNED ON MY PEDAL BECAME SPONGY. THIS HAS NOT RESOLVED IT SELF

Service BrakesCrash
Filed Dec 28, 2016180,000 milesMD

THE FIRST TIME I LOST THE BRAKES I WAS GOING THROUGH A ROUNDABOUT WHEN I HAD TO SLAM ON MY BRAKES TO AVOID HITTING A CAR THAT PULLED OUT IN FRONT OF ME. AS I DEPLOYED THE BRAKES, I HIT A POTHOLE WHICH CAUSED THE ABS TO ACTIVATE. THE PEDAL WENT TO THE FLOOR AND I HAD TO QUICKLY CHANGE LANES TO AVOID AN ACCIDENT. IT TOOK SEVERAL HOURS FOR BRAKES TO RETURN TO NORMAL. THE SECOND TIME, I SLAMMED ON MY BRAKES WHEN TRAFFIC CAME TO AN IMMEDIATE HALT. I HAD PLENTY OF TIME TO STOP, BUT AGAIN WHEN THE ANTILOCK BRAKES WERE ACTIVATED, I LOST PEDAL AND HAD TO GO INTO THE MEDIAN TO AVOID REAR-ENDING THE CAR IN FROM OF ME. AGAIN, SEVERAL HOURS LATER THE BRAKES RETURNED TO NORMAL. I WAS ABLE TO CREATE A SIMILAR SCENARIO TO SHOW MY HUSBAND JUST BY SLAMMING ON MY BRAKES AT THE END OF OUR NEIGHBORHOOD WHERE SAND LAID ON THE ASPHALT. HE BLED THE BRAKES AND THE PROBLEM APPEARED TO BE RESOLVED, BUT UNFORTUNATELY IT WAS NOT. THE LAST TIME IT HAPPENED, MY 19 YEAR OLD DAUGHTER WAS DRIVING IT. SHE LOST PEDAL AFTER ANTILOCK BRAKES WERE ACTIVATED AND, BEING A NEW DRIVER, CLIPPED THE VEHICLE IN FRONT OF HER. FORTUNATELY NO ONE WAS HURT AND WE WERE ABLE TO RESOLVE THE ACCIDENT WITHOUT INVOLVING AUTHORITIES. AFTER THIS I HAVE NOT ALLOWED HER TO DRIVE THE CAR AND IT SITS IN THE GARAGE AS WE DEBATE FIXING THE COSMETIC DAMAGE DUE TO THE BRAKE PROBLEMS. THE DATE BELOW IS AN APPROXIMATE DATE OF THE FIRST TIME IT HAPPENED. THE LAST TIME IT HAPPENED WAS IN AUGUST 2016. IT HAS HAPPENED APPROXIMATELY 5 TIMES THROUGH

Service Brakes
Filed Dec 27, 2016MI

WHILE CITY AND HIGHWAY DRIVING, VEHICLE WOULDN'T BRAKE PROPERLY, BRAKE PEDAL HAD TO BE PUSHED ALL THE WAY TO THE FLOOR, AND STILL COASTED TO A STOP, SEVERAL TIMES LEAVING ME ALMOST HITTING THE CAR IN FRONT OF ME AS THEY SLOWED DOWN OR STOPPED. HAD FRONT BRAKES REPLACED AT DEALER IN NOVEMBER, THEN REAR BRAKES, INCLUDING CALIPERS, IN MID DECEMBER, (12-16) STILL THE BRAKE PEDAL WENT TO THE FLOOR. CAUSING ME TO DRIVE WITH EXTREME CAUTION UNTIL I COULD TAKE IT BACK TO THE DEALER FOR SOME ANSWERS. THE DEALER KEPT THE CAR FOR 4 DAYS, (DEC 19-22) SAID IT COULD POSSIBLY BE THE HCU PUMP AND WOULD BE $1118.00 ADDITIONAL DOLLARS. THEY REPLACED THE HCU PUMP, THEY CALLED AND SAID THE PROBLEM STILL EXISTED, AND THE PUMP WAS DEFECTIVE, AND REPLACED IT AGAIN. ENDED UP COSTING $902.15 FOR THE WORK. EXTREMELY FRUSTRATED, THE PROBLEM WITH THE BRAKES ARE DANGEROUS. THE CAR HAS 99536 MILES, AND I FEEL TRAPPED BECAUSE OF ALL THAT LED UP TO THIS EXPLANATION AND EXPENSE. FINALLY GOT THE CAR BACK ON DECEMBER 22. SEEMS BETTER, BUT NOT GREAT AT THIS SHORT TIME I'VE HAD IT BACK. *TR

Service Brakes
Filed Dec 27, 2016170,000 milesMI

AFTER ABS ENGAGED UNNECESSARILY THE BRAKE PEDAL IS MUSHY AND I HAVE TO PUMP THE BRAKE PEDAL TO RESTORE PRESSURE TO THE PEDAL

Service Brakes
Filed Dec 27, 201659,500 milesMI

I HAVE HAD MY BRAKES GO VERY SOFT ALL THE WAY AS IF I DIDN'T HAVE ANY STOPPING ABILITY. THIS HAS HAPPENED SEVERAL TIMES AT VARIOUS TIMES. I WOULD APPROACH A STOP SIGN OR LIGHT AND WHEN I APPLIED THE BRAKES, MY BRAKES STARTED TO ENGAGED BUT THEN WENT ALL THE WAY BACK WITH NO STOPPING. I SAW THE RECENT PROBE AND WOULD LIKE TO KNOW IF MY CAR COULD GET SOME ATTENTION AS WELL.? I HAVE ALSO BEEN STOPPED AND MY BRAKES WOULD THEN GO SOFT AND MY FOOT WOULD GO ALL THE WAY BACK WITH THE PEDDLE.VERY SCARY - I WOULD SHIFT INTO NEUTRAL JUST IN CASE MY CAR WOULDN'T STAY STOPPED.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2008 Mercury Milan → · Every Milan year → · How the figures are calculated →