Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →
I TURNED ON MY CAR AND WENT TO PULL OUT OF MY DRIVEWAY AND I HAD A HARD TIME TURNING MY STEERING WHEEL. I DROVE FOR A LITTLE BIT AND I CAN'T TURN THE WHEEL EASILY. I LOOKED INTO WHAT THE PROBLEM COULD BE AND READ THAT THERE WAS A TORQUE SENSOR RECALL ON MY MAKE AND MODEL BUT WHEN I CALLED THE DEALERSHIP I WAS TOLD THERE WAS NO RECALL.
NHTSA ACTION NUMBER: DP15001 COMPONENTS STEERING OPENED FROM: APRIL 1, 2015'PRESENT FORD IS REFUSING TO HONOR A RECALL FOR THE POWER STEERING SAYING THEY DID A COMPUTER UPDATE INSTEAD. STEERING COLUMN FAILED 9,829 MILES LATER. VERY DANGEROUS SITUATION WHEN IT FAILS WHILE DRIVING. FORD KNEW THIS PART WAS DEFECTIVE BUT STILL ALLOWED IT TO GO UNFIXED. THE RECALL RESULTED IN A COMPUTER UPDATE TO PROVIDE WARNING SIGNAL AND LIGHT TO TELL YOU THAT THE PART HAS FAILED. I DO NOT HAVE ANY WARNING LIGHTS OR ALARMS AND I SUSPECT THE COMPUTER UPDATE WAS NOT COMPLETED. GOOGLE SEARCHES RESULTED IN THOUSANDS OF VEHICLES WITH THIS PROBLEM EVEN AFTER THE UPDATE HAVE THE SAME FAILURE. I HOPE NO ONE DIES FROM FORDS IRRESPONSIBILITY AND POOR QUALITY VEHICLES. I REPORTED ALL THIS TO FORDS REP WHO BASICALLY DID NOT WANT TO HEAR IT. I ASKED TO SPEAK TO A SUPERVISOR AND WAS TOLD WHY BOTHER WE ARE NOT GOING TO HELP YOU. A SUPERVISOR DID CALL BACK A DAY LATER BUT HAD THE SAME ATTITUDE THAT THE CUSTOMER IS NEVER RIGHT AND DID NOT CARE IF WE EVER BOUGHT A FORD PRODUCT AGAIN. JUST DO A GENERAL FORD SEARCH AND ITS NOT JUST MY MARINER BUT MANY DIFFERENT MODELS WITH THE SAME PROBLEM. IT APPEARS THAT THE ONLY RECOURSE WE HAVE IS WITH THE NHTSA ORDERING A RECALL TO FIX THIS PROBLEM BEFORE SOMEONE IS KILLED OR INJURED. IT MUST BE QUITE A WINDFALL FOR FORD TO CHARGE ALL THEIR CUSTOMERS $1500.00 TO FIX A MILLION CARS OR MORE. DID THEY DO THIS ON PURPOSE TO MAKE MORE MONEY. IF ANYONE HAS MORE INFORMATION ON THIS P
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). WHILE ATTEMPTING TO ACCELERATE AT 1 MPH, THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A SENSOR IN THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT SPOKE TO THE DEALER (GORNO FORD 22025 ALLEN RD, WOODHAVEN, MI 48183) WHO STATED THAT THERE WAS NO OPEN RECALL ON THE VEHICLE, AND THE CONTACT WOULD HAVE TO PAY A DIAGNOSTIC FEE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.
POWER STEERING GOES IN AND OUT. SO FAR I'VE BEEN LUCKY THIS HASN'T HAPPENED AT HIGH SPEEDS.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE ATTEMPTING TO START THE VEHICLE, THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE VEHICLE BECAME DIFFICULT TO MANEUVER. NO WARNING LIGHTS ILLUMINATED. A LOCAL DEALER WAS CONTACTED AT PHONE NUMBER: 770-941-9000, THAT INFORMED THE CONTACT TO JIGGLE THE IGNITION THEN RESTART THE VEHICLE BUT FAILED TO START. THE VEHICLE WAS TAKEN TO A LOCAL DEALER AT METRO FORD, 9000 NW 7TH AVE, MIAMI, FL 33150, PHONE NUMBER: (305) 751-9711 BUT THE VEHICLE WAS NOT DIAGNOSED DUE TO DIAGNOSTIC FEES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE RECALL WAS REPAIRED BY THE PREVIOUS OWNER. THE FAILURE MILEAGE WAS 119,588.
WHILE IN MOTION THE CAR WILL STALL CAUSING ME TO PULL OFF TO THE SIDE OF THE ROAD, TURN THE CAR OFF, THEN BACK ON IN ORDER FOR IT TO WORK AGAIN. THIS HAPPENS EVERY 10-15 MILES AND ITS REALLY UNSAFE! I BELIEVE IT IS A DEFECTIVE THROTTLE BODY AND NEEDS TO BE FIXED ASAP BEFORE I CAN CONTINUE DRIVING IT.
VEHICLE POWER STEERING STOP WORKING WHILE PARKED AND AS I STARTED IN THE FOLLOWING DAY, IT BECAME ALMOST IMPOSIBLE TO STEER WHILE DRIVING LET ALONG TRY TO PARK OR TURN,
MY CAR WAS RECALLED ONCE FOR POWER STEERING ACCORDING TO MY CAR'S HISTORY FORD UPDATED THE COMPUTER SYSTEM. HOWEVER FOR THE LAST SIX MONTHS MY POWER STEERING KEEPS FAILING. I NEVER KNOW WHEN I START THE CAR IF I WILL HAVE POWER STEERING. FORD STATES NO RECALL AND WILL NOT FIX THE PROBLEM FOR FREE. WHAT I READ STATES THAT IF THE COMPUTER UPDATE DOES NOT WORK THAN A REPLACEMENT OF THE STEERING MUST BE DONE. THIS IS A MAJOR SAFETY ISSUE. I HAVE HAD TO CANCEL DOCTOR'S APPOINTMENTS BECAUSE THAT DAY I DID NOT HAVE POWER STEERING AND CAN NOT PARALLEL PARK. PLEASE I NEED HELP WITH THIS. I UNDERSTAND THAT SOME OTHER OWNERS ARE HAVING THE SAME ISSUE. MUST I GET INTO AN ACCIDENT BECAUSE OF LACK OF POWER STEERING BEFORE FORD CORRECTS THIS PROBLEM ONCE AND FOR ALL. PLEASE HELP I AM DESPERATE.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 50 MPH, THE POWER STEERING MALFUNCTIONED AND MADE IT EXTREMELY DIFFICULT FOR THE CONTACT TO STEER THE VEHICLE LEFT OR RIGHT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,381. UPDATED 06/23/17*LJ *CN
MY 2009 MERCURY MARINER HAS LOST ITS POWER STEERING CAPABILITIES. WHEN RESEARCHING ONLINE, IT SHOWS A RECALL BASED ON THE POWER STEERING. RECORDS SHOW A FORD DEALER DID THE SOFTWARE UPDATE TO REMEDY THE PROBLEM. HOWEVER, THE CAR WASN'T HAVING ANY ISSUES WHEN THIS WAS DONE. NOW THAT THE CAR IS EXPERIENCING THE ISSUE BASED ON THE RECALL, FORD SAYS IT'S NOW OUT OF WARRANTY. I CAN'T IMAGINE I'M THE ONLY ONE OUT OF 741,000 PEOPLE WHO IS HAVING TO DEAL WITH THIS PROBLEM. AS IT STANDS, THE CAR'S STEERING IS MANUAL. FORD NEEDS TO DO SOMETHING TO SATISFY THEIR CUSTOMERS BECAUSE IT'S UNETHICAL TO FIX A PROBLEM WHEN THERE IS NO PROBLEM AND TURN YOUR BACK WHEN THERE IS A PROBLEM.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) THE FAILURE MILEAGE WAS 103,200. UPDATED 02/21/17*LJ *TR
VEHICLE WAS STATIONARY. STARTED VEHICLE AND NO POWER STEERING. CALLED FORD WAS TOLD IT WAS FIXED ON JULY 29, 2014 DUE TO RECALL BUT SAME ISSUE HAS HAPPENED AGAIN. FORD REFUSES TO FIX, WAS TOLD WAS ALREADY FIXED AND NOTHING THEY CAN DO. WENT TO DEALERSHIP WHERE IT WAS BOUGHT NOW HAVE TO PAY OUT OF POCKET.
MY TRUCK STALLS. I PURCHASED A NEW BATTERY, AND IT CONTINUES TO STALL WHILE DRIVING OR IDLING.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER STEERING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER TO BE SERVICED FOR NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED AND DIAGNOSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 189,000.
POWER STEERING STOP WORKING COULD NOT TURN THE STEERING WHEEL
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO THE TORQUE SENSOR BEING DEFECTIVE, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
SLIGHT GRINDING NOISE WHEN MAKING A HARD LEFT TURN, AS INTO A DRIVEWAY. (RELITIVELY SLOW SPEED, NOT CREEPING)
TEST DRIVING VEHICLE AND I COULD NOT ACCELERATE. DEALER SAID HE WOULD FIX PROBLEM.
MY 2009 MERCURY MARINER STALLS WHILE ITS IDLE, AT A INTERSECTION OR JUST WAITING. IT STALLS THEN I STARTED UP RIGHT AFTER IT STALLS.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE AT A TRAFFIC LIGHT, THERE WAS A KNOCKING IN THE STEERING WHEEL. THE CONTACT STATED THAT AN ELECTRIC POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE THE VEHICLE WAS IDLING, THE STEERING WHEEL BEGAN TO VIBRATE VIOLENTLY AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000(STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE ELECTRIC POWER STEERING WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,571.
ON 3/8/2016 I STARTED MY ENGINE AND SHIFTED INTO REVERSE, UPON DOING THIS I NOTICED I HAD NO POWER STEERING. LEADING UP TO THIS DATE FOR APPROXIMATELY 2 WEEKS, I NOTICED MY STEERING WHEEL SHOOK AT ALL SPEEDS WHILE DRIVING AND WHILE PARKED WITH ENGINE RUNNING. I TOOK THE CAR TO RAY SKILLMAN FORD ON 3/8/2016 AND THEY DIAGNOSED THE PROBLEM AS A FAILURE IN THE STEERING ASSIST MOTOR AND THEY SAID THEY WOULD HAVE TO PULL MY STEERING COLUMN TO REPAIR THE MOTOR. I HAD MY CAR SERVICED FOR RECALL 14S05 IN SEPTEMBER 2014 IN WHICH THEY REPROGRAMMED THE POWER STEERING SENSOR AT CAPITAL CITY FORD. THIS RECALL REMEDY FAILED TO PREVENT THE ISSUE OF FAILURE IN MY VEHICLE. THE CLAIM NUMBER THROUGH FORD IS CAS-8977665-P8M0T0. THE TOTAL FOR THE REPAIRS IS $996.04.
WHILE MY CAR WAS PARKED, MY STEERING WHEEL BEGAN SHAKING VIOLENTLY UPON STARTING MY ENGINE ON FEBRUARY 22,2016. THE SHAKING CONTINUED EVERY TIME I DROVE MY CAR AT HIGH OR LOW SPEEDS AND ALSO WHILE IN PARK WITH THE ENGINE RUNNING. ON MARCH 8, 2016, AFTER STARTING MY ENGINE, I NOTICED THE POWER STEERING WAS COMPLETELY NON FUNCTIONING. THERE HAS BEEN A COMPLETE LOSS OF POWER STEERING CONTROL AND THE STEERING WHEEL WAS VERY DIFFICULT TO TURN AT LOW SPEEDS.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE STEERING WHEEL SHOOK VIOLENTLY AND SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
THE POWER STEERING FAILED AND MY CAR BECAME EXTREMELY DIFFICULT TO STEER. AFTER SITTING FOR SEVERAL DAYS IT WORKED PROPERLY, BUT THEN FAILED AGAIN.ON 2-9-16 AUTONATION FORD, ST PETERSBURG FL,REPLACED THE STEERING COLUMN AT A COST TO ME OF $1306.27.THIS AUTOMOBILE IS A 2009 MERCURY MARINER VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
ON JANUARY 16 2016 POWER STEERING FAILED AND CAR BECAME VERY DIFFICULT TO STEER. POWER STEERING PSCM HAD BEEN REPROGRAMED PURSUANT TO NHSTA RECALL IN DEC. 2014. THIS DID NOT CORRECT THE PROBLEM (OBVIOUSLY) FORD DEALER DETERMINED THAT REPLACEMENT OF STEERING COLUMN WAS REQUIRED TO FIX THE PROBLEM BUT REFUSES TO REIMBURSE ME FOR THE COST ($1306.27)
LOSS OF POWER STEERING. RECALL PERFORMED TO UPDATE SENSOR IN 2014 BUT FAILED JAN 2016. FORD WILL NOT COVER UNDER PREVIOUS RECALL THOUGH INTERNET SHOWS MANY DRIVERS WITH SAME RESULTING SENSOR FAILURE
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE TURNING THE STEERING WHEEL EITHER LEFT OR RIGHT, THE STEERING WHEEL JERKED. AFTER THE STEERING WHEEL LOST POWER, IT WENT INTO MANUAL STEERING MODE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS UNAWARE IF THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. THE VIN WAS NOT PROVIDED.
AS PER RECALL I TOOK MY CAR TO FORD DEALER (2200 S. WALNUT BLOOMINGTON, IN 47401) TO UPGRADE MY ELECTRONIC POWER STEERING ASSIST SOFTWARE. LESS THAN 30 DAYS LATER THE PROBLEM RETURNED AND POWER STEERING ASSIST IS NO LONGER OPERABLE WHILE DRIVING.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE HESITATED AND LUNGED FORWARD AS THE ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT POWERED THE VEHICLE OFF AND BACK ON AND DROVE THE VEHICLE WITHOUT INCIDENT, HOWEVER, THE FAILURE RECURRED APPROXIMATELY TWO WEEKS LATER. THE CONTACT POWERED THE VEHICLE OFF AND BACK ON, HOWEVER, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE THROTTLE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE MAKING A LEFT TURN AT APPROXIMATELY 15 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CHECK ENGINE AND BATTERY WARNING LIGHT ILLUMINATED. IN ADDITION, PRIOR TO THE FAILURE, AN ABNORMAL CLICKING SOUND EMITTED FROM THE VEHICLE. THE CONTACT ALSO STATED THAT THERE WAS ANOTHER CLICKING SOUND A FEW MINUTES LATER AND THE STEERING WHEEL OPERATED PROPERLY. THE CONTACT MENTIONED THAT THE FAILURE RECURRED MULTIPLE TIMES AFTER THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE CONTACT WAS UNABLE TO STEER THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE MILEAGE WAS 50,000. UPDATED 04/19/16*LJ *JS
I TOOK MY VEHICLE TO THE DEALERSHIP IN RESPONSE TO A RECALL NOTICE ABOUT THE POWER STEERING. I HAD NEVER BEFORE EXPERIENCED SYMPTOMS OF THE ISSUE. THE FOLLOWING DAY, I BEGAN HAVING INTERMITTENT ISSUES WITH THE POWER STEERING. I RETURNED TO THE DEALERSHIP AND THEY AGAIN SERVICED THE VEHICLE. A FEW WEEKS LATER I AGAIN BEGAN HAVING INTERMITTENT ISSUES WITH THE STEERING. IT TOOK 2 WEEKS TO GET INTO THE SERVICE AGAIN, AND NOW FORD TELLS ME I NEED A NEW STEERING COLUMN BUT THAT IT IS TOO LONG AFTER THE ORIGINAL SERVICE AND IS NOW CONSIDERED A NEW INCIDENT NOT COVERED BY THE RECALL, EVEN THOUGH OTHERS HAVE EXPERIENCED SIMILAR PROBLEMS CAUSED BY THE INITIAL "REPAIR." THEY REFUSE TO BACK OUT THE SOFTWARE CHANGES AND REFUSE TO FIX THE CURRENT ISSUE. FORD CASE NUMBER CAS-8718390-Z4C4M7
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE AT AN INTERSECTION MAKING A LEFT TURN, THE POWER STEERING FAILED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. THE VIN WAS NOT AVAILABLE.
PROBLEM STARTED IN DECEMBER 2015, AND GOT PROGRESSIVELY WORSE. ENGINE WOULD NOT START WHEN IGNITION SWITCH WAS TURNED TO THE START POSITION. HAD TO MAKE SEVERAL ATTEMPTS AT IT, AND APPLY DOWNWARD FORCE ON THE KEY UNTIL THE NECESSARY CONTACT WAS MADE. ONCE STARTED IT SEEMED TO RUN NORMAL. FORD DEALER DIAGNOSED THE PROBLEM AS A DEFECTIVE "IGNITION LOCK CYLINDER HOUSING". THEY REPLACED IT WITH A NEW ONE, PART NUMBER 9L8Z*3511*A. ENGINE STARTS NORMALLY NOW. TOTAL COST TO ME $527.74.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE THE VEHICLE WAS PARKED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 207,000.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE FAILURE PERSISTED. THE VEHICLE WAS INOPERABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
ON 1/1/2016 I WAS DRIVING ON 495 W IN QUEENS, NY HEADING BACK TO MANHATTAN WHERE I LIVE. OUT OF NOWHERE THE CAR BEGAN JERKING, A WRENCH LIGHT ON THE DASH PANEL CAME ON (WHICH I NEVER SAW BEFORE) AND I COULD TELL THE CAR WAS DECELERATING. I TRIED HITTING THE ACCELERATOR AGAIN, THE CAR WOULD JERK, THE ENGINE WAS REVVING BUT WAS BARELY MOVING. I KNEW I HAD TO PULL OVER AND LUCKILY I WAS ABLE TO NAVIGATE TO THE SHOULDER OF THE ROAD. THIS WAS AN EXTREMELY DANGEROUS SITUATION. I AM A CONFIDENT DRIVER, HOWEVER, A LESS CONFIDENT OR TIMID DRIVER MOST LIKELY WOULD HAVE PANICKED AND GOTTEN INTO A POTENTIALLY SERIOUS COLLISION.
I STARTED THE CAR AND WHEN I BEGAN TO DRIVE THE WHEEL WOULD NOT TURN. I ASKED THE PARKING GARAGE ATTENDANT TO TRY AND HE COULD NOT TURN THE WHEEL EITHER. I HAD TO GET A FLAT BED TOW TRUCK TO TAKE THE CAR FROM THE GARAGE TO A FORD DEALERSHIP. FORD TOLD ME THE WHOLE STEERING COLUMN NEEDED TO BE REPLACE DUE TO FAULTY STEERING MODULE. IT COST ME $1,100.17 TO REPLACE THE STEERING COLUMN. ON AUGUST 19, 2014 I BROUGHT THE CAR TO FORD TO BE SERVICED FOR RECALL 14S05. BECAUSE THIS RECALL WAS FOR POWER STEERING AND THE FORD MOTOR COMPANY IS AWARE OF THIS PROBLEM, I THOUGHT THE EXPENSE WOULD BE PART OF THE RECALL. I HAVE COME TO LEARN THE THE RECALL WAS TO UPDATE THE SOFTWARE ONLY. WHICH WAS DONE TO THIS CAR AND DIDN'T HELP. THE FORD MOTOR COMPANY SHOULD BE HELD ACCOUNTABLE FOR THE SERIOUSNESS OF LOSING THE ABILITY TO STEER THE CAR DUE TO FAULTY MANUFACTURING AND THE COMPROMISED POSITION THAT IS PLACED ON THE DRIVER, OTHER CARS ON THE ROAD AND PEDESTRIANS. THIS CAR HAS ONLY $45,000.
WHILE DRIVING DOWN THE ROAD ANYWHERE FROM 20-55 MPH, THE CAR SEEMS TO STALL OUT AND THE ACCELERATOR NO LONGER WORKS. YOU HAVE TO PULL OVER AND SHUT THE VEHICLE OFF AND IT WILL START AGAIN. SOMETIMES THE SAME PROBLEM WILL OCCUR AGAIN WITHIN SECONDS, MINUTES, OR DAYS LATER.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHEN THE VEHICLE WAS STARTED, THE STEERING ABILITY WAS LOST. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS RESTARTED AND THE POWER STEERING RETURNED TO NORMAL. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED REPLACEMENT ALONG WITH THE POWER STEERING CONTROL MODULE. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED UNDER A RECALL FOR THE SAME FAILURE ON SEPTEMBER 15, 2015. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 92,833.
POWER STEERING TORQUE SENSOR WENT BAD DEALER TOLD ME .THEY SAY NO RECALL NO THIS
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURES AS LISTED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. WHILE STARTING THE VEHICLE, THE POWER STEERING FAILED AND WAS VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
VEHICLE HAS ORIGINAL MICHELIN P225/65R17 CROSS TERRAIN TIRES: DOT SEQUENCE B93T, DOT PRODUCTION NUMBER PYMX 2908, WITH 55,057 MILES. DURING ROUTINE OIL CHANGE AND TIRE ROTATION, SHOP DISCOVERED DRY ROTTING BETWEEN TREADS AND FINE-LINE CRACKING ON ALL FOUR TIRES REQUIRING NEAR-FUTURE REPLACEMENT. MICHELIN SIX-YEAR WARRANTY EXPIRED JULY 2015. VEHICLE IS PARKED IN RESIDENTIAL GARAGE; THERE IS NO KNOWN ADVERSE WEATHER EXPOSURE.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING FAILED AND WAS VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE ELECTRONIC SENSOR FAILED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE THROTTLE BODY FAILED AND THERE WAS A SUDDEN LOSS OF ACCELERATION. THE CONTACT APPLIED FORCE TO THE ACCELERATOR PEDAL AND IT DID NOT RESPOND. THE CONTACT WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE13003 (ENGINE). THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
WAS USING CRUISE CONTROL DOWN THE ROAD DOING 45 MILES PER HOURS. WHILE ON A STRAIGHT STRETCH AND GOING UP SLIGHT HILL CAR WAS FINE. WHEN I STARTED TO GO DOWN THE SLIGHT HILL CAR SEEMED TO SOUND LIKE IT WAS IN NEURAL GEAR AND MY RMPS JUMPED TO BETWEEN 3 AND 4. I LOOKED TO SEE IF SOME HOW THE CAR GOT ACCIDENTLY SHIFTED INTO NEUTRAL AND IT WASN'T IT WAS STILL IN DRIVE. SO I TURNED THE CRUISE CONTROL OFF AND EVERYTHING WENT BACK TO DRIVING AND SOUNDING NORMAL. THIS IS NOW THE THIRD TIME THIS HAS HAPPENED. WE JUST PURCHASED THIS CAR AND OF COURSE LIMITED WARRANTY IS NOW OVER AND THIS IS NOW HAPPENING. WAS WONDERING IF THERE WAS A RECALL ON SOMETHING LIKE THIS OR IF MAYBE OTHER PEOPLE ARE HAVING THIS PROBLEM ALSO. PLEASE LET ME KNOW AS I FEEL THIS IS NOW A UNSAFE VEHICLE AND I WISH I WOULD OF KNOW THIS WAS GONNA HAPPEN BEFORE I SHELLED OUT 12,000 FOR IT BECAUSE NOW I DON'T WANT TO DRIVE IT ESPECIALLY WITH MY CHILDREN OR MY NEWBORN GRANDSON IN THE VEHICLE WITH ME.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE BEGAN TO SHUTTER, THE ENGINE STALLED, AND THE SERVICE SENSOR LIGHT ILLUMINATED. FIVE MINUTES LATER, THE ENGINE WAS RESTARTED AND THE FAILURE RECURRED AFTER APPROXIMATELY FIFTEEN MINUTES. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2009 Mercury Mariner → · Every Mariner year → · How the figures are calculated →