2009 Mercury Mariner complaints

TL* THE CONTACT OWNS A 2009 MERCUY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WHEN TURNED IN EITHER DIRECTION DUE TO AN ELECTRIC POWER STEERING FAILURE. SAWGRASS FORD (14501 W SUNRISE BLVD, SUNRISE, FL 33323, (954) 851-9000) DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE RECALL. THE MANUFACTURER ALSO INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE RECALL CAMPAIGN AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,941.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 60 MPH, THE VEHICLE MADE AN ABNORMAL NOISE AND SHOOK. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15E045000 (SUSPENSION). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND STATED THAT THE WHEEL BEARINGS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 176,000.

WHILE DRIVING AND TURNING INTO A BUSY INTERSECTION THE POWER STEERING ASSIST FAILED ALMOST CAUSING A CRASH.

LOSS OF ELECTRIC POWER STEERING ASSIST... ON 01/24/2019 WHILE COMING HOME FROM THE STORE I NOTICED AT THE STOP SIGNS MY STEERING WHEEL WOULD SHAKE BACK AND FOURTH IT HAS NEVER DONE THIS SO I JUST THOUGHT LIKE THE OLD VEHICLES MAYBE IT WAS JUST LOW ON FUEL SO THE NEXT MORNING I TRIED TO DRIVE OUT OF MY DRIVE WAY AND MY STEERING WAS WORKING ANYMORE .

MY POWER STEERING GOES OUT WHILE DRIVING AND SOMETIMES FAILS TO ENGAGE UPON STARTING THE VEHICLE. I CAN HEAR THE SENSOR CLICK ON WHEN STARTING THE VEHICLE AND IF IT DOESN'T CLICK THEN THE POWER STEERING DOESN'T WORK. I'VE CONTACTED THE DEALERSHIP WHERE I BOUGHT IT AND THEY SAY IT DOESN'T APPLY TO MY VEHICLE ALTHOUGH I MATCH THE DESCRIPTION IN THE RECALL. THE RECALL NUMBER IS 14S05. I CONTACTED FORD WHO SAID THEY ALREADY DID THE REPAIR BEFORE I OWNED IT WHILE ALSO SAYING THE RECALL DOESN'T APPLY TO MY VEHICLE. SAID THE PREVIOUS REPAIR WAS ONLY COVERED FOR 1 YEAR/12000 MILES. I'M HAVING THE EXACT ISSUE AS RECALL 14S05. I TALKED TO GLES IN THE PHILLIPPINES CALL CENTER. I ASKED TO SPEAK TO SOMEONE HIGHER UP AND THEY SAID I MUST SEND A LETTER TO THE MAIN OFFICE IN MICHIGAN. I'VE BEEN TRYING TO GET SOME ASSISTANCE AND THIS AND KEEP GETTING THE RUN AROUND. SO HERE I AM.

ON OCTOBER 18, 2018 I RECEIVED THE POWER STEERING ASSIST FAILURE ERROR ON MY INSTRUMENT PANEL WHEN TURNING ON MY VEHICLE. I HAD DRIVEN IT EARLIER IN THE DAY WITHOUT ISSUE. PREVIOUSLY I HAD THE OCCASIONAL WARNING NOISE AND QUICK FLASH OF AN ERROR (TOO QUICK FOR ME TO READ ALL THE WAY) AND WOULD HAVE MOMENTARY DIFFICULTY TURNING. THIS ISSUE MAKES IT ALMOST IMPOSSIBLE TO STEER THE VEHICLE. RESEARCH INDICATES THAT IT IS MOST LIKELY A MALFUNCTIONING TORQUE SENSOR. I REACHED OUT TO FORD AFTER LEARNING OF RECALLS FOR THE 2009 MODEL YEAR. I WAS INFORMED THAT MY VIN WAS NOT INCLUDED IN THE RECALL. FORD WAS UNWILLING TO ASSIST WITH THE COST OF REPAIRS IN ANY WAY. THEIR SUGGESTION WAS TO KEEP THE RECEIPT ON THE SLIM CHANCE THAT THE RECALL WOULD BE EXPANDED. THIS IS UNACCEPTABLE. HAD I BEEN ON A HIGHWAY WHEN THIS OCCURRED IT COULD HAVE BEEN FATAL TO MYSELF OR OTHERS. THIS REPAIR WILL COST IN THE NEIGHBORHOOD OF $1000 OR MORE. I WILL NEED TO HAVE THE WORK DONE AT A DEALERSHIP TO ENSURE THE REPAIR IS DONE CORRECTLY AND THAT FORD WON'T GIVE ME REIMBURSEMENT ISSUES SHOULD THE RECALL BE EXPANDED. THIS OCCURRED LESS THAN A YEAR AFTER THE FUEL INLET VALVE FAILED ON THE VEHICLE, CAUSING IT TO SHUT DOWN WHILE DRIVING AND RENDERING IT UNABLE TO BE STARTED. THE REAR HATCH HAS NOT BEEN ABLE TO BE OPENED FOR OVER THREE YEARS BECAUSE OF AN ISSUE WITH THE LATCH. I HAVE HAD ISSUES WITH THE CLIMATE CONTROL SYSTEM AND WELL. THERE WERE ISSUES WITH AIR CONDITIONING WHEN I PURCHASED THE VEHICLE (APRIL 2015).

STEERING ASSIST FAULT INDICATOR IS SHOWING ON DASH. POWER STEERING IS NOT WORKING AND UPON RESEARCH WITH MECHANIC FORD, MERCURY HAD A RECALL 14V284000 ON AUTOS FOR YEARS 2008, 2009, 2010 AND 2011. I CHECKED INTO THE RECALL AND WAS TOLD MY VIN FOR MY CAR DID NOT QUALIFY. SO HOW CAN FORD/MERCURY PUT THIS RECALL ONLY ON CERTAIN CARS (VIN SPECIFIC) AND MY AUTO JUST HAPPENS TO HAVE THIS VERY SAME ISSUE? WHY IS MY VEHICLE NOT COVERED? I AM NOW UNABLE TO GET MY CAR REPAIRED. CURRENTLY CANNOT STEER AUTO WITH EASE.

I PURCHASED MY HUSBAND A 2009 MERCURY MARINER VERY RECENTLY FRIDAY DECEMBER 12/21/18 TOOK DELIVERY OF VEHICLE, HAD IT SHIPPED UP FROM SEWELL AUDI, SUGAR LAND, TX. MY HUSBAND DROVE THE VEHICLE THE DAY OF DELIVERY, WE TOOK IT OUT FOR DINNER @ A LOCAL FOOD CHAIN, NO ISSUES. SATURDAY MORNING, I TOOK THE VEHICLE OUT ON A CHRISTMAS SHOPPING ERRAND IN THE MORNING. THE MARINER DROVE FINE AND IT IS OR SEEMED LIKE A NICE LITTLE SUV. I WAS NEGOTIATING A TURN INTO A SUPER TARGET @ 144TH & I-25 BASICALLY THE POWER STEERING QUIT WORKING IMMEDIATLEY. I NEARLY COULDN'T MAKE IT INTO THE PARKING LOT OUT OF ON COMING TRAFFIC. I CALLED MY HUSBAND HE DROVE UP INSPECTED UNDER THE HOOD IT WAS THEN HE NOTICED NO POWER STEERING PUMP NO POWER STEERING RESERVOIR, MUST BE ELECTRIC. I GOT IN THE VEHICLE HE CAME UP IN AND FOLLOWED HIM IN THE MERCURY MARINER PREMIER.HE WORKS A PHYSICALLY DEMANDING JOB UNION JOURNEYMAN ELECTRICIAN / CONSTRUCTION & WAS BARELY ABLE TO TURN AND DRIVE THE VEHICLE TO MY GRAND DAUGHTER WHICH LIVES A FEW MILES AWAY. THE LONG STORY SHORT I WONDER WHAT WOULD HAVE OCCURRED @ HIGHWAY SPEEDS ON I-25. I THINK CHEVROLET HAD A IGNITION KEY PROBLEM WHICH OCCURRED WHICH RESULTED IN SOME DEATHS ESPECIALLY TO SOME FEMALE DRIVERS, BASICALLY IF YOU LACK THE PHYSICAL ABILITY TO DRIVE A AUTO WITH OUT POWER STEERING SOMETHING COULD REALLY GO WRONG REALLY QUICK. PLEASE HELP JUST SHELLED OUT MONEY FOR THE VEHICLE, MONEY FOR SHIPMENT, & NOW FROM MY RECENT RESEARCH A VERY COSTLY REPAIR AS EXTENSIVE AS

VEHICLE RANDOMLY AND SUDDENLY LOSES POWER ON HIGHWAY. DASHBOARD LIGHTS UP, HAVE TO PULL OFF ROAD TURN OFF AND WAIT A SHORT TIME THEN RESUMES NORMALLY. POSSIBLY THROTTLE BODY PROBLEM.

REAR HATCH WILL NOT OPEN BECAUSE ELECTRIC ACTUATOR HAS FAILED AGAIN, THEREFORE THE SPARE TIRE CANNOT BE ACCESSED ON THE SIDE OF THE ROAD. IT'S BEEN REPLACED ONCE ALREADY. THIS IS A OBVIOUS SAFETY ISSUE.

WHILE TRAVELING APPROXIMATELY 35 MPH, DRIVING IN A STRAIGHT LINE ON A CITY STREET IN TRAFFIC, THE ABS ABRUPTLY APPLIED THE BRAKES - HARD! THE ABS LIGHT CAME ON AND A "CHECK BRAKE SYSTEM" WARNING MESSAGE WAS DISPLAYED. ALSO, THE ELECTRICAL SYSTEM SHUT DOWN AND THE ENGINE LOST POWER. AFTER ABOUT 5 SECONDS, POWER WAS RESTORED AND VEHICLE WAS ABLE TO PROCEED. THIS OCCURRED APPROXIMATELY 8 TIMES OVER A TWO MILE DISTANCE. DURING THE LAST 4 TIMES, THE ENGINE DIED, LOST POWER COMPLETELY, AND NEEDED TO BE TURNED OFF AND RESTARTED TO CONTINUE. THIS FAILURE WAS A DANGEROUS SAFETY HAZARD. VEHICLE WAS TOWED TO ALBUQUERQUE LINCOLN VOLVO. THE PROBLEM WAS DIAGNOSED AS A FAILED ABS MODULE, 9L8Z. THE DEALER REPLACED THE ABS MODULE WITH A FAULTLY MODULE. A SECOND ABS MODULE WAS INSTALLED AND THE VEHICLE WAS DEEMED REPAIRED. THE DEALER DID NOT RETURN THE DEFECTIVE PART FOR ANALYSIS.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING FAILED AND THE STEERING WHEEL HAD TO BE TURNED WITH FORCE. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING TORQUE SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE POWER STEERING CONTROL MODULE SOFTWARE WAS UPDATED RATHER THAN REPLACED. THE MANUFACTURER REFUSED TO ASSIST WITH THE REPAIR. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,000.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 5 MPH, THE STEERING SEIZED WHILE MAKING A LEFT TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. AS A RESULT, ANOTHER VEHICLE STRUCK THE REAR DRIVER'S SIDE OF THE CONTACT'S VEHICLE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED AND WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

LOSS OF POWER STEERING WHILE DRIVING ERROR CODE "POWER STEERING ASSIST ERROR"

THE VEHICLE RANDOMLY SHUTS DOWN WHILE OPERATING ON THE HIGHWAY BETWEEN 65-75 MPH. THERE IS NO WARNING AND IT BECOMES VERY DIFFICULT TO STEER THE CAR. AFTER WAITING FOR 10 TO 15 MINUTES THE ENGINE CAN BE RESTARTED AND ALL SEEMS TO OPERATE, UNTIL IT HAPPENS AGAIN.

STEERING BECAME VERY HARD AND DANGEROUS

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE THE VEHICLE WAS AT A STOP, THE STEERING WHEEL MODULE SEIZED AND THE STEERING LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TURNED OFF AND RESTARTED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO TOWN AND COUNTY FORD (6015 PRESTON HWY, LOUISVILLE, KY 40219, 502-964-8131) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE PART WAS REPLACED AT THE CONTACT'S EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. *TT

WHILE UNIT IS RUNNING ON ROAD ENGINE STILL RUNNING CAR STOP FOR ABSENT OF POWER BUT ENGINE KEEP RUNNING, PRESSING GAS PEDAL WILL DO ANYTHING , YOU HAVE TO TURN ENGINE OFF WAIT AND TURN ENGINE ON BACK IN ORDER TO KEPT DRIVING , THIS VERY DANGEROUS BECAUSE THIS HAPPENS IN THE MIDDLE OF THE HAY WAY AT ANY SPEED , PLEASE CONSIDER A RECALL WE ALMOST GET KILL BY A REAR IMPACT IF WE DID REACT FAST . UPDATE DOES NOT FIX SITUATION, THIS A TROUBLESHOOTING FROM FACTORY AND THEY NOW THIS VERY CLEAR. THIS HAPPENS IN HAY WAY 147 GOING NORTH TO SOUTH AT 9.10PM ON 06/13/2018 WHERE WE WERE DRIVING SPEED LIMITS OF 55MPH.

POWER STEERING ASSIST FAILURE ON DASH. MAKING THINGS DIFFICULT TO TURN IN LOW SPEED TURNS. CONTACTED FORD AND WAS TOLD THE COMPUTER WAS FLASHED IN 2013, BEFORE I EVEN OWNED THE CAR. WAS TOLD THAT IT WOULD BE MY RESPONSIBILITY AND TO HOLD RECEIPTS BECAUSE I BE ABLE TO GET REIMBURSED FOR PART OR ALL OF COSTS ASSOCIATED WITH THIS ISSUE. NOW FORD SAYS NO GO! LOOKING AROUND ON ISSUES WITH THE TORQUE SENSOR AND NOTED MANY PEOPLE GOING THROUGH THE SAME AS I HAVE. SEEMS TO ME FORD IS JUST TRYING TO GET MORE PARTS REPLACED AND DOESN'T CARE ABOUT OUR SAFETY. THIS IS AN ATTEMPT TO GET FORD ON THE BALL TO FIX THEIR VEHICLES. I'VE BEEN A FORD PERSON FOR A LONG TIME, BUT CONSIDERING GOING TO TAKE MY FUTURE CAR PURCHASES TO OTHER CARS. COME ON FORD!

THERE IS NO POWER STEERING. POWER STEERING ASSIST FAULT COMES UP ON THE DASH. THERE WAS A RECALL ON THIS IN 2014.

RECALL ON MARINER. TOOK IT IN TO HAVE RECALL REVIEWED AND THEY DID THE SOFTWARE UPDATE AND THEN MY POWER STEERING FAILED WITHIN A MONTH. THE RECALL STATES THERE ARE 3 FIXES AND FORD IS CHOOSING TO DO THE SOFTWARE UPDATE SO THEN THE SOFTWARE CAN'T COMMUNICATE WITH THE POWER STEERING SO IT IS FAILING. MY LOCAL DEALER TRIED TO CONTACT FORD TO HAVE WHAT THEY DID AMENDED SO THEY CAN FIX IT. THEY RAN ANOTHER TEST ON IT AND IT THREW ANOTHER POWER STEERING CODE. WENT TO LEAVE MY DEALER AND MY POWER STEERING WAS COMPLETELY OUT AT THAT POINT. FORD IS NOT DOING THE PROPER FIXES. THE SOFTWARE UPDATE IS CAUSING THE POWER STEERING TO FAIL WITHIN A FEW WEEKS TO A MONTH OR TWO. THIS RECALL NEEDS TO BE REOPENED.

LOST POWER STEERING. LIGHT IS ON FOR THE ELECTRIC POWER STEERING ASSIST. HAPPENED WHILE DRIVING.

TOOL LIGHT COMES ON AND CAR LOSES POWER IN TRAFFIC, VERY, VERY DANGEROUS. DEALERSHIP UPDATED WITH COMPUTER BUT VEHICLE IS STILL DOING IT. PLEASE DO A RECALL FORD.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING SEIZED, WHICH RESULTED IN EXCESSIVE EFFORT TO OPERATE THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. ROCKLAND FORD (165 NEW COUNTY ROAD, THOMASTON, ME) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT WAS DRIVING AT UNKNOWN SPEEDS, WHEN THE STEERING WHEEL FAILED TO FUNCTION PROPERLY. THE CONTACT TOOK THE VEHICLE TO ANDY MOHR FORD DEALER LOCATED AT 2713 E MAIN ST, PLAINFIELD IN 46168, WHERE THE VEHICLE WAS DIAGNOSED THAT THE STEERING MODULE NEEDED TO BE REPLACED , AND THE CONTACT WAS ADVISED THAT A SECOND STEERING WHEEL MODULE WOULD HAVE TO BE PURCHASED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 127,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 40 MPH, THE POWER STEERING FAILED. THE CONTACT WAS ABLE TO REGAIN STEERING CONTROL AFTER RESTARTING THE VEHICLE SEVERAL TIMES. JACK DEMMER LINCOLN IN DEARBORN, MICHIGAN WAS MADE AWARE OF THE FAILURE AND STATED THAT THE TORQUE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. IN ADDITION, THE DEALER STATED THAT AN UNKNOWN RECALL REPAIR WAS PREVIOUSLY PERFORMED; THEREFORE, THE VEHICLE COULD NOT BE REPAIRED AGAIN FOR FREE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 55 MPH, THE VEHICLE LOST POWER STEERING ABILITY AND IT BECAME DIFFICULT TO STEER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) AS A POSSIBLE SOLUTION, BUT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 166,000.

AFTER DRIVING THE VEHICLE NORMALLY, I PARKED IT. WHEN I RESTARTED THE VEHICLE IT BECAME VERY HARD TO STEER. THERE ARE NO WARNING LIGHTS LIT ON THE CONSOLE AND THE PROBLEM CONTINUES AFTER SEVERAL ATTEMPTS TO DRIVE THE VEHICLE. I HAD TAKEN THE VEHICLE INTO THE DEALERSHIP FOR A RECALL IN 2014 AND ASSURED THAT THIS WOULD NOT HAPPEN. AFTER READING SEVERAL COMPLAINTS ONLINE OF PEOPLE HAVING SIMILAR ISSUES. I HAVE DECIDED TO LOG A COMPLAINT.

I STARTED CAR UP WENT TO PULL OUT OF A PARKING SPOT THE CAR WAS FINE WHEN I PARKED IT EARLIER I COULD STEER THE CAR I HAD TWO USE TWO HANDS . I TOOK THE CAR FOR A COMPUTER CHECK I WAS TOLD BY JACK WILLIAMS AUTO THAT THERE IS A RECALL FOR THE STEERINGTORQUE SENSOR MALFUNCTION.

I WAS DRIVING AROUND 40 MPH AND A LIGHT IN MY DASH THE SYMBOL OF A WRENCH APPEARED ,THEN MY SUV I LOST POWER GOING FORWARD , IT SEEMED THE ENGINE SHUT DOWN , I WAS ABLE TO GET OFF THE ROAD IN VERY BAD TRAFFIC WITH OUT GETTING INTO AN ACCIDENT . THE TRAFFIC WAS VERY HEAVY AND THE SUV WAS VERY HARD TO CONTROL WITH OUT POWER.

OUR 2009 MERCURY MARINER SUDDENLY LOST ITS POWER STEERING THIS PAST WEEKEND. THE VEHICLE WAS BROUGHT BACK TO THE DEALER IN 2014 DUE TO A POWER STEERING RECALL. THE VEHICLE RECEIVED A SOFTWARE UPDATE WHICH WAS SUPPOSED TO OVERRIDE THE LOSS OF STEERING AND PROVIDE AN INDICATOR LIGHT TO SHOW THE SYSTEM HAD FAILED. THERE WAS NO SUCH WARNING AND THE SUDDEN CHANGEOVER TO MANUAL STEERING IS DANGEROUS. MY WIFE WAS DRIVING THE VEHICLE IN THE GROCERY STORE PARKING LOT WHEN THE POWER STEERING FAILED. SHE ALMOST HIT ANOTHER VEHICLE WHILE TRYING TO PULL INTO A SPACE. SHE WAS NOT ABLE TO STEER THE VEHICLE AND CALLED ME TO HELP. I WAS ABLE TO DRIVE IT TO THE DEALER WITH A GREAT DEAL OF EFFORT. FORD'S RECALL AND SOFTWARE UPDATE WERE INSUFFICIENT TO RESOLVE THE PROBLEMS WITH THIS FAULTY SYSTEM. FORD KNOWS THE TORQUE SENSOR IN THE STEERING COLUMN IS PRONE TO FAILURE BUT OFFERS A RIDICULOUS SOFTWARE UPDATE WHICH SERVES NO PURPOSE OTHER THAN TO TELL YOU THERE IS A FAILURE. IN OUR CASE WE DID NOT EVEN RECEIVE THE WARNING LIGHT. THE DEALER QUOTED ME $1507.00 TO REPAIR THIS ISSUE. I CALLED FORD CUSTOMER SERVICE AND WAS TOLD THE RECALL WAS CLOSED BECAUSE THE VEHICLE HAD THE SOFTWARE UPDATE, AND THERE WAS NO FURTHER ASSISTANCE AVAILABLE. UNBELIEVABLE. PLEASE TAKE APPROPRIATE ACTION REGARDING THIS IMPORTANT SAFETY ISSUE. IT SEEMS THIS ELECTRONIC POWER STEERING SYSTEM IS ALSO FAILING IN OTHER FORD MODELS. THANK YOU.

TIRE PRESSURE SENSOR FAULT. AT STARTUP, LOW TIRE PRESSURE WARNING LIGHT FLASHES, THEN REMAINS STEADY, ALTHOUGH TIRE PRESSURE IS AT RECOMMENDED PRESSURE (35 PSI). SERVICE TECHNICIAN INDICATES REPLACING FAULTY TIRE PRESSURE SENSOR LOCATED ON LEFT FRONT TIRE AT ESTIMATED COST OF $150. CUSTOMER MANUALLY CHECKS TIRE PRESSURE AT LEAST MONTHLY.

DROVE MY WIFE TO WORK ON 12/28/2017AND POWER STEERING WAS WORKING FINE.I STOPPED TO EAT AND STEERING WENT TO MANUAL STEERING.IT IS NOT COMFORTABLE WHEN I HAVE A BAD SHOULDER THAT HAS A PARTIAL REPLACEMENT.RESEARCHING I SEE THEY HAD A RECALL IN 2014 AND READING OTHER COMPLAINTS ON THIS ELECTRONIC POWER STEERING I FEEL SHOULD NOT BE RESPONSIBLE TO PAY THIS APPARENT PART FAILURE THAT STILL OCCURS.FORD SHOULD STAND BY THIS ISSUE,BECAUSE THIS IS VERY INCONVENIENT AND UNSAFE.IT WAS ASSEMBLED AT KANSAS PLANT.THANKS

MESSAGE CAME ON: POWER STEERING ASSIST FAULT. DID SEARCH THAT MY VIN NUMBER WAS NOT COVERED BUT ITS THE SAME YEAR, MAKE AND MODEL AND PLACE OF MANUFACTURING OF THE RECALL IN 2014. MESSAGE DID NOT COME ON AS RESULT OF ACCIDENT, I WAS JUST DRIVING ON STREET WHEN IT CAME ON.

DRIVING MY 2009 MARINER PREMIER ABOUT 35/45 MPH WHEN WRENCH SYMBOL COMES ON INDICATING THROTTLE CONTROL POWERTRAIN / TRANSMISSION PROBLEM CAR IS NOT ACCELERATING PROPERLY AND TRANSMISSION IS JERKING WHEN I STEP ON THE GAS PEDAL AND THE CAR SHAKES VIBRATES AND FEELS UNDER POWERED. GOT HOME AND PARKED IT. STARTED IT UP AND NOW CHECK ENGINE LIGHT IS ALSO ON. IS THIS COVERED BY THE RECALL FOR EXTENDED WARRANTY FROM FORD ?

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL HAD BEEN TIGHT AND EXTREMELY DIFFICULT TO TURN LEFT OR RIGHT. THE FAILURE WAS PROGRESSING TO WORST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION AND DIAGNOSIS, WHO STATED THAT THERE WAS A MANUFACTURER RECALL TO ADDRESS THE STEERING AND TO TAKE THE VEHICLE TO A DEALER. THE DEALER (WHALING CITY FORD LINCOLN MAZDA, 475 BROAD ST, NEW LONDON, CT 06320, (844) 489-4929) INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

I PURCHASED MY 2009 MERCURY MARINER IN 2015! RECENTLY, AS I WAS UNAWARE OF THE RECALL WITH FORD A FEW YEARS BACK, I'VE HAD FRONT AND REAR BEARING ISSUES! ALSO MY BALLPOINTS WERE DEFECTED AND MY CONTROL ARMS! MY TIRE PRESSURE SENSOR FAULT STAYS ON! I'VE TAKEN MY 2009 MERCURY MARINER TO STAR TIRE'S BEST ONE AUTO & TIRES AND HAD MY BALLPOINTS, FRONT AND REAR BEARINGS, CONTROL ARMS, AND FRONT WHEEL ALIGNMENT REPAIRED TOTALING IN $780! THREE DAYS LATER ON THE DATE OF 11/11/2017, MY POWER STEERING ASSIST FAULT CAME ON! MY 2009 MERCURY MARINER WAS STATIONARY AND WAS EXTREMELY DIFFICULT TO TURN!

POWER STEERING ASSIST FAULT - THE POWER STEERING FAULTED OUT CAUSING THE AUTO TO GOT MANUAL STEERING IN MIDWATY THRU DRIVING IT. I WAS DRIVING ON A STREET AND GOING THRU ABOUT A TURN.

BACKING OUT OF DRIVEWAY (IN MOTION, STRAIGHT, UNDER 5MPH)STEERING ASSIST FAULT WARNING DISPLAYED ON DASH. LOSS OF POWER STEERING. NOTICED THERE WAS A RECALL ON THE MORE EXSPENSIVE MODELS WHY NOT OURS? SENSOR IN STEERING COLUMN WENT OUT. ONLY A DEALER CAN FIX IT DUE TO COMPUTER NEEDS REPROGRAMMING. DEALER TOLD US IT HAD ALLREADY BEEN FIXED? IT HAD NOT, & WE DIDN'T UNDERSTAND THAT. IF OUR CAR WASN'T COVERED UNDER RECALL WHY WOULD THEY SAY THEY HAD FIXED IT? AFTER THEIR INSPECTION WE WERE TOLD IT WAS A THROTTLE SENSOR $1500.00 REPAIR. WHICH IS DIFFERENT FROM RECALL PART, BUT SAME EFFECT. COST MOSTLY LABOR, WE ARE TOLD.

MY POWER STEERING STOPPED WORKING THE MESSAGE ON MY DASHBOARD INDICATES THAT THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. WHEN THIS HAPPEN I WAS DRIVING ON A CITY STREET AND HAD TO PULL OVER. I WAS ABLE TO GET THE CAR HOME AND IT'S NOW PARKED IN THE DRIVEWAY I CAN'T DRIVE MY CAR BECAUSE IT IS VERY HARD TO STEER WITHOUT THE POWER STEERING. I HAVE NEVER RECEIVED A RECALL NOTICE REGARDING THE PROBLEM

MERCURY MARINER (2009) V6 4WD. HAS STALLED TWICE. 1. WHILE DRIVING AT 35 MPH. IT STALLED AND WAS ABLE TO RESTART ONCE THE VEHICLE STOPPED ON THE SIDE OF THE ROAD. WE TOOK IT TO A FORD DEALER AND THE THROTTLE BODY WAS REPLACED. 2. STALLED WHEN SLOWING TO A STOP. THIS WAS AFTER THE THROTTLE BODY WAS REPLACED ON 10/13/2017. ONLY DRIVEN ABOUT 500 MILES. BOTH TIMES VEHICLE WAS GOING DOWN A COUNTRY ROAD.

POWER STEERING SYSTEM REPROGRAMMED DURING RECALL DOES NOT WORK

POWER ASSIST STEERING STOPS WORKING WHILE VEHICLE IS MOVING, MOSTLY WHILE TURNING TO PARK OR WHILE TURNING TO BACK UP.

POWER ASSIST STEERING STOPS WHEN TURNING WHILE VEHICLE IS MOVING. ALSO, NO POWER STEERING WHEN VEHICLE TURNED ON AFTER BEING TURNED OFF AND SITTING FOR A WHILE. SEEMS TO HAPPEN WHEN MAKING HARD TURNS ,LIKE BACKING INTO A PARKING SPOT, OR TURNING AROUND.

SO MY DAY STARTS EARLY WITH COLLEGE MY MERCURY MARINER STARTED AND POWER STEERING WAS NORMAL. COME HOME FOR AROUND HOUR AND A HALF GETTING READY FOR WORK. I GET IN AND I CAN'T EVEN BACK OUT OF MY DRIVEWAY. I BACKED UP FEW FEET AND COULDN'T MOVE THE STEERING WHEEL. SO I JUST SHUT THE ENGINE OFF AND LEFT IT WERE IT STOOD. I HAD NO PROBLEMS ALL DAY AND THEN SUDDENLY POOF NOT THERE. NO DASH LIGHTS, NO CHIMES, NO WARNING.......JUST NO STEERING. WE CALLED A TOW TRUCK THE NEXT DAY AND IT WAS TAKEN TO OUT MECHANIC, WHO TOLD US THAT IT HAD TO GO TO THE DEALERSHIP TO BE FIXED. THE WHOLE STEERING COLUMN HAD TO BE REPLACED.

I AM GETTING CONTINUAL THROTTLE BODY ERRORS ON MY 2009 MARINER. IT GOES INTO LOW POWER MODE SO I CAN "LIMP HOME". IT HAPPENS MOSTLY ON HIGHWAYS WHEN I NEED TO "PUNCH IT" AND GET ALOT OF ACCELERATION.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 5 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 119,000.

WHILE DRIVING THE STEERING TURNED FROM POWER TO MANUAL; IT WAS EXTREMELY DIFFICULT FOR MY DAUGHTER AND WIFE TO OPERATE AND NARROWLY MISSED HITTING ANOTHER VEHICLE. AFTER THE CAR WAS TURNED OFF, AND TURNED ON, THE POWER STEERING WAS FUNCTIONAL. LATER, WHEN THE CAR WAS RE-STARTED THE POWER STEERING WAS NOT FUNCTIONING; AND STEERING WOULD NOT TURN. VERY UNRELIABLE AND NEAR ACCIDENT EXPERIENCED.

HAVE HAD MULTIPLE BRAKE FAILURES INCLUDING AN ACCIDENT THAT MY DAUGHTER WAS INVOLVED IN AS A RESULT OF BRAKE FAILURE. THE BRAKES WILL WORK FINE FOR A SHORT PERIOD OF TIME AND THEN OUT OF NOWHERE YOU STEP ON THE BRAKE AND THERE'S JUST A SOFT PEDAL FOR ABOUT 3/4 OF THE WAS BEFORE YOU GET A VERY SOFT BRAKE. INTO THIS FOR THOUSANDS AND NOW FORD SAYS A HYDRAULIC BRAKE SENSOR IS THE PROBLEM FOR BETWEEN $2100-2400. HEARD THAT IT WAS FIXED EVERY TIME I'VE PICKED IT UP. DANGEROUS!!! MY DAUGHTER OR SOMEONE ELSE COULD HAVE BEEN KILLED.

NO POWER STEERING. THE WHEEL IS VERY HARD TO TURN. FOR SAFETY REASONS THE CAR IS PARKED IN MY DRIVEWAY.