The contact owns a 2008 Mercury Mariner Hybrid. The contact stated while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The Power Steering Assist Fault message was displayed. The contact was able to drive to her destination. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 226,118.
2008 Mercury Mariner Hybrid
Owners filed 116 complaints about this vehicle with federal regulators, most often about the brakes. No safety recall has been issued.
107 complaints record an odometer reading. Failures cluster around 60,000–75,000 miles.
Most common 2008 Mercury Mariner Hybrid problems
34 of the 116 complaints (29%) are about the brakes.
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Service Brakes · brakes | 29 | 1 | 0 | 0 | |
| Engine | 21 | 0 | 0 | 0 | |
| Steering | 20 | 0 | 0 | 0 | |
| Electrical System | 14 | 0 | 0 | 0 | |
| Power Train · transmission | 7 | 0 | 0 | 0 | |
| Fuel/Propulsion System · fuel and propulsion system | 5 | 0 | 0 | 0 | |
| Engine and Engine Cooling · engine | 5 | 0 | 0 | 0 | |
| Service Brakes, Hydraulic · brakes | 3 | 0 | 0 | 0 | |
| Engine and Engine Cooling › Engine · engine | 3 | 0 | 0 | 0 | |
| Vehicle Speed Control · throttle and acceleration | 2 | 0 | 0 | 0 |
What owners reported
Newest filingsThe contact owns a 2008 Mercury Mariner Hybrid. The contact stated while driving 5-10 MPH, the vehicle inadvertently lost power steering functionality. There was no warning light illuminated. The contact was able to continue driving however, extra effort was needed to steer the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module needed to be replaced. The contact became aware of NHTSA Campaign Number: 14V284000 (Steering) and the vehicle was taken to the dealer who informed the contact that he would be responsible for the cost of the repair. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.
The contact's son owns a 2008 Mercury Mariner Hybrid. The contact stated that while her son was starting the vehicle, the steering wheel lost power steering functionality. There were no warning lights illuminated. The contact's son was able to continue the drive the vehicle, however, extra effort was needed while driving the vehicle. The vehicle was taken to the dealer where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that no assistance could be provided because the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately was 143,340.
The contact owns a 2008 Mercury Mariner Hybrid. The contact stated while moving from a complete stop, the steering wheel became difficult to turn. The contact stated that the power steering assist fault message was displayed. The vehicle was taken to a local dealer where it was diagnosed with needing Power Steering Control Module (PSCM) replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 150,000.
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT AT START-UP, THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT EXTRA EFFORT WAS NEEDED TO STEER THE VEHICLE WHILE DRIVING VARIOUS SPEEDS. THE CONTACT INITIALLY SPOKE TO ALLAN VIGIL FORD (6790 MT ZION BLVD, MORROW, GA 30260) WHERE SHE WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT CALLED THE MANUFACTURER AND WAS REFERRED TO THE NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO ANDY MOHR FORD LOCATED AT 2713 E. MAIN ST, PLAINFIELD, IN 46168 HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.
ABS BRAKE LIGHT WARNING CAME ON. BRAKES PRETTY MUCH STOPPED WORKING WITHOUT ANY PRIOR WARNING TO THE LIGHTS. HAD TO DEPRESS THE PEDAL ALL THE WAY TO GET BRAKES. VERY UNSAFE. NOW THE BRAKE IS STUCK ON AND THE CAR DOESN'T MOVE. HAVE TALKED TO AND READ ABOUT SEVERAL PEOPLE THAT HAD THE SAME ISSUE. WHY HASN'T THERE BEEN A RECALL YET?
"TAKATA RECALL" WHEN I WAS LEAVING A STORE YESTERDAY I NOTICED THAT MY ABS, BRAKE LIGHT CAME ON ALONG WITH A DESCRIPTION INDICATING MY CHECK BRAKE SYSTEM. I NEVER NOTICED AN ISSUE WITH MY BREAKS PRIOR TO THESE SIGNALS COMING ON AND MY FIANC'S CAR HAD BEEN FUNCTIONING WELL FOR THE LAST FOUR YEARS. I NORMALLY DRIVE THE SUV SO WHEN I NOTICED IT SAID THAT I MADE SURE THE BREAKS WERE WORKING WHEN I STARTED TO MOVE. I DID NOTICE THAT THE BREAKS REQUIRED MORE OF A FIRM PUSH WHEN I WAS NEEDING TO COME TO A SPOT. I DIDN'T HAVE ANY ACCIDENTS OR CAUSED ME TO RUN ANY STOP LIGHTS OR STOP SIGNS. HOWEVER, AFTER DOING MY OWN RESEARCH I DID FIND OUT THAT THIS IS A PROBLEM FOR THE 2008 MERCURY MARINERS AND FROM SOME OF THE WARNINGS I HAVE READ STATED THE BREAKS ENDED UP FAILING AFTER THIS ALL ACCRUED AND ABOUT GOT THEM INTO ACCIDENTS. WITH THE NHTSA ALREADY INVESTIGATING THE '2006-2012 FUSION AND LINCOLN MKZ AND THE 2006-2011 MERCURY MILAN' MODELS WITH THE SAME ISSUES, IT SEEMS THE ISSUE IS BIGGER THAN JUST THE MERCURY MARINER.
WE BOUGHT VEHICLE IN JAN, 2018 FROM A PRIVATE PARTY, AS A WORK VEHICLE FOR MY HUSBAND, WHO IS A USPS RURAL ROUTE CARRIER. TWO WEEKS AFTER PURCHASE, THE ANTI-LOCK BRAKE LIGHT WENT ON, AND THE CAR WOULD NOT STOP WHEN IT WAS SUPPOSED TO, WHICH WAS VERY DANGEROUS IN WINTER. WE BELIEVE THE PRIOR OWNER KNEW ABOUT THIS. THE LIGHT WOULD JUST GO ON & OFF WITH NO PATTERN. ABOUT 1 1/2 MONTHS LATER, HE WAS DRIVING ON A 2 LANE HGWY (55 MPH) DELIVERING MAIL. HE WENT TO PULL FORWARD BUT THE CAR MADE A BRIEF NOISE AND THEN EVERYTHING JUST STOPPED WORKING. THE CAR WOULDN'T START, NO ELECTRICAL OR LIGHTS, HE COULD NOT EVEN ROLL THE VEHICLE BY HIMSELF TO A SAFE PLACE W/OUT HELP. THE ELECTRICAL AND PROPULSION SIMPLY STOPPED WORKING; PERIOD. WE ENDED UP DRAGGING IT HOME. DEALERSHIP GAVE EST. AMT OF REPAIRS AROUND $18K. I FOUND THE RECALL IN 2014 (14S19) FOR THE SAME THING. THE MEC PUMP WAS REPLACED IN 2014, WITH A "SUPPLEMENTAL" FIX IN 2015 SAME ISSUE. THIS IS THE EXACT SAME ISSUE AS THE PREVIOUS RECALL, WHICH NEITHER MERCURY OR ANY DEALERSHIP WANTS TO HONOR. I'M GUESSING THERE ARE MORE HYBRID MARINERS W/ SIMILAR ISSUES, BUT NOT ENOUGH TO ISSUE A FOLLOW-UP RECALL. SO HERE WE ARE STUCK IN CAR REPAIR PURGATORY. I DO BELIEVE THEY SHOULD HONOR THE RECALL NOW AND FIX THE PUMP AND REPLACE THE HYBRID BATTERY. NOT SURE ABOUT THE BRAKES, BUT I HAVE SEEN A LOT OF COMPLAINTS ABOUT THEM AS WELL - AGAIN, NOT ENOUGH FOR A RECALL, WHICH AGAIN. PURGATORY. MY HUSBAND WAS VERY LUCKY. HAD IT BEEN A DIFF TIME OF DAY
ABS LIGHT CAME ON AND BRAKE SYSTEM FAILED TO STOP THE VEHICLE UNTIL PRESSED HARD THE BRAKE PEDAL. THE ABS LIGHT COMES ON AND OFF. GAVE THE VEHICLE FOR DIAGNOSTICS TO MECHANIC - CODES U0418 INVALID DATA FROM BRAKE CONTROL MODULE, CODES C1478, C1479, C1480, WHEEL BRAKE PRESSURE CONTROL PLAUSIBILITY, U2023 COMMUNICATION NETWORK FAULT, MECHANIC GAVE ESTIMATE OF $5542.00 TO REPLACE ABS CONTROL ASSEMBLY. I CALLED FORD CUSTOMER SERVICE, THEY DECLINED TO ASSIST AT THIS TIME. NO HELP PROVIDED TO PUT MY VEHICLE BACK ON ROAD. THIS IS A SAFETY ISSUE.
TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER WHO OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 45 MPH, THE RE-GEN BRAKE DISABLED WARNING INDICATOR ILLUMINATED AND THE BRAKES FAILED TO OPERATE AS INTENDED. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
STOP SAFELY NOW CHIMES AND DISPLAYED ON DASH FOLLOWED BY NO ACCELERATION UNTIL VEHICLE STALLS AND STOPS.STARTS RIGHT BACK UP BUT CONTINUES TO HAPPEN ESPECIALLY IN LA RUSH HOUR TRAFFIC. VERY DANGEROUS! HAD RECALL WORK DONE ON THE MECS 3YRS AGO BUT PROBLEM HAS CONTINUED. THIS HAPPENS WHILE IN MOTION ON THE 110 FREEWAY IN DOWNTOWN LOS ANGLELES, CA. COULD BE THE ELECTRIC THROTTLE BODY OR REAR ACTUATOR. OR ANY OTHER COMPONENT THAT WORKS WITH THE ELECTRIC MOTOR AND BATTERY.
CAR HAS BEEN ROCK SOLID RELIABLE UP UNTIL 3 WEEKS AGO. DRIVING NORMALLY ON CITY STREETS THE CAR ABRUPTLY SHUT DOWN THE HYBRID AND ICE PROPULSION UNITS. STEERING FROZE UP AND IT WAS LIKE PUTTING THE BRAKES ON IT STRANDED ME IN THE MIDDLE OF TRAFFIC CAUSING DELAYS FOR OTHER DRIVERS AND A DANGEROUS OBSTRUCTION. THE CAR HAS NO LIMP MODE TO ALLOW FOR SAFELY GETTING OUT OF TRAFFIC. IT HAD TO BE TOWED. FORD DEALER HAS HAD CAR FOR 3 WEEKS AND ARE STILL UNCERTAIN AS TO WHAT CAUSED THE UNSAFE SHUTDOWN.
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH, THE ABS AND BRAKE WARNING INDICATORS ILLUMINATED. THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO ROESCH FORD (333 W GRAND AVE, BENSENVILLE, IL 60106, (630) 279-6000) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED A THIRD TIME. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. THE VIN WAS NOT AVAILABLE.
HEADING WEST ON THE INTERSTATE I TOOK THE OFF RAMP AND CAME TO A STOP. AS I WAS STOPPING A TONE RANG OUT, THE ABS LIGHT, AND BRAKE WARNING LIGHT CAME ON. THE BRAKES DIDN'T FEEL AS STIFF AS THEY SHOULD HAVE BUT I DID COME TO A STOP AS I WASN'T TRAVELING VERY FAST WHILE APPROACHING THE STOP SIGN. I TURNED LEFT AND PROCEEDED OVER THE OVERPASS TOWARDS A SIDE ROAD WHEN A CAR THAT HAD COME UP THE OFF RAMP FROM THE EASTBOUND LANE ROLLED THE STOP SIGN AND STOPPED WITH THE NOSE OF THEIR VEHICLE IN MY LANE. I NEARLY PUT THE BRAKE PEDAL THROUGH THE FLOOR AND HAD LITTLE TO NO BRAKES TO STOP ME. I AND MADE A SPLIT SECOND DECISION TO SWERVE AROUND THE CAR, DRIVING IN THE ONCOMING LANE AS I WAS ABLE VERIFY THERE WAS NO ONCOMING TRAFFIC. ONCE I PULLED OVER ON A SIDE ROAD I NOTICED THE DISPLAY IN THE DASH READ "REGEN BRAKE DISABLED" I DROVE SLOWLY TO A SMALL CAR SALES LOT WITH AN AUTO SHOP AND THEY RESEARCHED FOR A FEW MINUTES AND TOLD ME I WOULD HAVE TO TAKE IT TO A DEALER TO REPLACE A HYDRAULIC PUMP. THEY WERE ABLE TO FIX THE ISSUE BY DISCONNECTING THE BATTERY FOR A BIT BUT SAID MORE THAN LIKELY THE FIX WOULDN'T LAST. NEXT STOP IS THE FORD DEALER BUT FROM WHAT I'VE READ TONIGHT, MANY OTHER USERS HAVE EXPERIENCED THE SAME ISSUE AND HAVE BEEN QUOTED OVER HALF THE BOOK VALUE OF THE VEHICLE TO FIX THE ISSUE. I WAS GLAD NOT TO SLAM INTO THE PASSENGER DOOR OF THE LADY WHO PULLED OUT IN FRONT OF ME, I WAS GLAD I HAD A CLEAR LANE TO AVOID HER WITHOUT HAVING A HEAD-ON COLLISION BUT I CAN SEE WHERE T
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHEN THE CONTACT PLACED THE VEHICLE IN PARK, IT BEGAN TO ROLL. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V606000 (POWER TRAIN). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. *TT UPDATED 11/30/18*JB
ABS BRAKE LIGHT CAME ON, WITH REGEN BRAKE DISENGAGED NOTICE APPEARING, HCU UNIT FAILED, SEEMS TO BE A FREQUENT PROBLEM WITH HYBRID
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL STARTED TO VIBRATE. A MONTH LATER, THE STEERING WHEEL BECAME HARD TO MANEUVER AND "POWER STEERING FAILURE" WAS DISPLAYED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) ON APRIL 10, 2015. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
I HAVE ABS, BRAKE WARNING AND REGEN BRAKES DISABLED MESSAGES ON DASH. FORD MECHANIC ESTIMATED COST OVER 5K.
I HAVE A 14S05 HARD STEERING, POWER STEERING CONTROL PUMP NO LONGER WORKS. THIS CAUSES MY BRAKES TO SEIZE UP. THE DIAGNOSTIC ALSO INDICATES CODES C1480 R/F, C1478 L/F, C1313B R/F. INDICATING. BRAKE FAILURE. I AM DRIVING THIS CAR TO COMMUTE 45 MILES EACH WAY TO WORK DAILY. I AM VERY AFRAID BECAUSE THIS CAR IS A HAZARD. MY VIN# DOES NOT SHOW THAT THIS CAR IS AMONG THE GROUP THAT HAVE A PROBLEM BUT. I DO HAVE IT. FORD IS AWARE, WHY SHOULD I HAVE TO PAY FOR THE COVER UP OF THEIR ERROR? IT IS VERY DIFFICULT TO DRIVE, AN EXTREME EFFORT IS NEEDED TO MAKE ANY TURN, THE TURN RADIUS HAS INCREASED I CANNOT SAFELY TURN A CORNER IN THE CITY OR ON AN OFF RAMP. THE STEERING WHEEL AND TIRES IMMEDIATELY SNAP BACK TO THE FORWARD POSITION
HCU MODULE FAILURE AT 60,000 MILES. THIS FAILURE IS MENTIONED INTSB 05-8-5 & IN NHTSA ID# 10017553 THIS SEEMS TO BE A RECURRING PROBLEM IN MANY FORD ESCAPE/ MERCURY MARINER HYBRIDS GOING BACK TO 2005. MY DEALER ESTIMATED THE COST TO BE ALMOST $6000. THIS IS VERY DISTURBING, ESPECIALLY SINCE THIS VEHICLE HAS BEEN WELL MAINTAINED SINCE PURCHASED IN 2009. IS FORD GOING INVESTIGATE THIS PROBLEM? CAN YOU DO ANYTHING TO HELP WITH THE FINANCIAL BURDEN PLACED ON AN OWNER OF ONE OF YOUR VEHICLES? WE HAVE PURCHASED A NUMBER OF FORD PRODUCTS OVER THE YEARS & FEEL THAT CUSTOMER LOYALTY SHOULD BE CONSIDERED. I HAVE LOST FAITH IN FORD SINCE THIS HAS OCCURRED. I HAVE DECIDED TO NOTIFY YOU OF THIS SITUATION SINCE THIS REPAIR COST IS OUT OF THE QUESTION. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER.
ABS WARNING LIGHT, REGEN BRAKE SYSTEM DISABLED WARNING LIGHT BRAKE SYSTEM NOT WORKING PROPERLY, HARD TO STOP VEHICLE
ABS WARNING LIGHT COMES ON AND CHECK BRAKE SYSTEM MESSAGE COMES ON AT ANYTIME WHILE DRIVING ON SITTING STILL. LOSE BRAKING POWER, CAUSING DRIVER TO PUSH BRAKE VERY HARD TO STOP AND BRAKE PEDAL SOMETIMES GOES TO THE FLOOR AND YOU HAVE TO USE EMERGENCY BRAKE TO STOP. DEALER COULDN'T LOOK AT THE CAR FOR THREE WEEKS SAID ITS OKAY TO DRIVE IN "MANUAL MODE", HOWEVER MANUAL MODE ONLY USES REAR BRAKES AND WILL TAKE VEHICLE A LONG DISTANCE TO STOP IN RAINY CONDITIONS.(I WENT THROUGH A BUSY INTERSECTION IN THE RAIN AND ALMOST HAD AN ACCIDENT SO LEFT IT AT THE DEALER). DEALER HAD VEHICLE FOR ALMOST SIX WEEKS, REPLACED THE ABS HUC TWICE, FINALLY CALLED FORD. FORD ADVISED TO REPLACE ALL BRAKE HOSES "DUE TO RESTRICTIONS". DEALERS ARE TELLING OWNERS THEY HAVE TO REPLACE ABS HCU AND PART ALONE COST $4700.00. HOWEVER, FORD KNOWS OF THE PROBLEM AND IS NOT PUTTING OUT A BULLETIN OR RECALL, UNTIL SOMEONE GETS KILLED. OWNERS ARE TRADING THE UNSAFE CAR BECAUSE THE DEALER IS MISDIAGNOSING THE REAL PROBLEM WHICH COST APPROXIMATELY $300.00
THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE CONTACT PRESSED BRAKE PADEL TO FLOOR WHILE AVOIDING COLLISION WITH OTHER CARD. THEN PLACED THE VEHICLE INTO PARK TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE ABS MODULE CONTROL THE HYDRAULIC SYSTEM THAT CONTROL BRAKING. INFORMED TO NOTIFY NHTSA OF THE EXTREME UNSAFE BRAKING CONDITION WHEN ABS MODULE FAILS. THE FAILURE MILEAGE WAS APPROXIMATELY 134,129. FORD MOTOR COMPANY CHARGE $4,000 FOR THE ABS MODULE CONTROL. THEY ARE GOUGING THE AMERICAN CONSUMER WITH EXCESSIVE PRICING WHO WANTS TO DRIVE SAFELY.
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 72 MPH, THE WARNING IMAGE OF A RED EXCLAMATION POINT INSIDE A TRIANGLE ILLUMINATED AND THE ENGINE STALLED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE ENGINE AND, AFTER A FEW MINUTES, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 866-436-7332 AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS UNKNOWN.
AFTER PRESSING THE BRAKE PEDDLE, THE ABS LIGHT AND RED BRAKE LIGHT COME ON AND THE REGENERATIVE BRAKING AND POWER BRAKES FAIL. IT SEEMS TO HAPPEN ONLY WHEN THE OUTDOOR TEMPERATURE IS OVER 90 DEGREES. ONCE IT HAPPENS, BRAKING REQUIRES A HARD PUSH OF THE BRAKE PEDDLE TO THE FLOOR AND STOPPING TAKES LONGER. IT IS INDEED DANGEROUS. MY RESEARCH SHOWS THAT THIS IS A COMMON AND DANGEROUS PROBLEM. THANKS FOR YOUR TIME, [XXX] *TT *TR
ABS LIGHT AND REGEN BRAKES DISABLED LIGHT HAVE BEEN COMING ON WHILE DRIVING. WHILE THESE LIGHTS ARE ON, BRAKES ARE SQUISHY AND IS HARDER TO STOP CAR. THIS IS HAPPENING MORE FREQUENTLY AND AT VARYING SPEEDS. LIGHTS MAY COME ON WHEN THE CAR IS FIRST STARTED OR WHILE DRIVING AT VARYING SPEEDS.
FAILURE OF THE REGENERATIVE BRAKING SYSTEM DUE TO A DEFECTIVE MASTER CYLINDER AND/OR HYDRAULIC CONTROL UNIT ("HCU"). VERY DANGEROUS. THERE IS NO RECALL ON THIS - WHY? MANY HAVE HAD THE SAME PROBLEM! SEE HTTP://BLOG.YAGELSKI.COM/2010/07/FORD-HYBRID-BRAKE-FAILURE-REVISITED.HTML
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 5 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE CONTACT PLACED THE VEHICLE INTO PARK TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER FAILED AND THE ABS CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY THE CONTACT. THE MANUFACTURER STATED THAT THEY HAD NEVER HEARD OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000. THE VIN WAS NOT AVAILABLE.
VEHICLE WAS BEING OPERATED AT APPROX 35 MPH WHEN SYSTEM HORN SOUNDED THEN STEERING COLUMN LOCKED UP, CAUSING NEAR MISS ACCIDENT. FORD REFUSES TO ACKNOWLEDGE ANY RECALLS OR REASSESS RECALLL UNDER NHTS CAMPAIGN 14V284000 FOR STEERING WHERE THEIR FIX APPEARS TO BE TO REPROGRAM SOFTWARE. APPEARS THAT THIS WAS A QUICK FIX THAT DIDN'T SOLVE THE PROBLEM
WHILE DRIVING THE ABS AND OTHER WARNING LIGHTS CAME ON INDICATING BRAKE FAILURE. DRIVING ON HIGHWAY 60 MPH.
THE POWER TORQUE SENSOR FOR THE POWER STEERING WAS ALREADY RECALLED AND HAD THE SYSTEM UPDATED BEFORE I GOT THE CAR IN 2014. THE CARS STEERING WHEEL STARTS SHAKING A LITTLE THEN ALL OF A SUDDLE THE STEERING WHEEL LOCKS UP AND THE POWER STEERING STOPS WORKING, SO YOU CAN'T HARDLY TURN IT. I CAME INCHES FROM GETTING IN A WRECK. YOU CAN UPDATE THE SYSTEM BUT IT WILL ONLY WORK FOR ABOUT 1 OR 2 YEARS.
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES FAILED. THE ANTILOCK BRAKES AND REGENERATIVE BRAKES DISABLED WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF ROAD. THE VEHICLE WAS TOWED HOME. THE CONTACT ALSO STATED THAT THE WARNING INDICATORS ILLUMINATED APPROXIMATELY TWENTY TIMES BEFORE THE ACTUAL FAILURE. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING TORQUE SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,000.
QUITS RUNNING WHILE CAUTION WITH EXPLANATION IN MIDDLE LIGHT APPEARS AND WRENCH LIGHT APPEARS. THEN NOTIFICATION TO STOP AT ONCE SAFELY. THIS HAS HAPPENED ON FREEWAY. AFTER 15-20 MINUTES CAR WILL CRANK AGAIN BUT MAY ONLY GO A FEW FEET AND STALL AGAIN, NEAR DEATH EXPERIENCE.
APRIL 2016 THE ABS LIGHT WAS ON ALONG WITH THE MESSAGE "CHECK BRAKE SYSTEM AND THE REGEN BRAKES." WHEN BREAKING THE VEHICLE TOOK MUCH LONGER THAN NORMAL TO SLOW AND STOP. THE REPAIR FOR THIS WAS $4100 ($4800 WITH LABOR). I WAS ADVISED THAT THIS WAS A SAFETY ISSUE SINCE THE BRAKES WERE NOT WORKING PROPERLY AND TO NOT DRIVE THE VEHICLE. I CHOSE TO HAVE THE REPAIR SINCE I NEED THE VEHICLE FOR WORK AND STILL OWE MONEY ON IT. I DID SOME RESEARCH AND IT APEARS THAT THIS IS A KNOWN PROBLEM AS OTHER COMPLAINTS ON NHTSA AND OTHER FORUMS ATTEST TO. I CONTACTED FORD AND ASKED THAT I BE REIMBURSED AS THIS IS A SAFETY ISSUE. THEY DECLINED MY REQUEST.
UPON STARTUP AND SOMETIMES WHEN DRIVING THE ABS WARNING LIGHT WILL ILLUMINATE ALONG WITH THE SERVICE BRAKE SYSTEM AND THE REGENERATIVE BRAKE SYSTEM SHUTDOWN. CAUSING THE BRAKES TO BECOME WEAK AND INEFFECTIVE.
2008 MERCURY MARINER HYBRID. CONSUMER WRITES IN REGARDS TO POWER STEERING RECALL NEVER DONE ON VEHICLE BUT DEALERSHIP STATES POWER STEERING RECALL REPAIRS WERE COMPLETED. *SMD THE CONSUMER IS CURRENTLY EXPERIENCING A PROBLEM WITH THE STEERING. *JB
WHEN BRAKING IT TAKES THE VEHICLE ALONG TIME TO COME TO A STOP WHILE DRIVING DEALER SAYS THAT THE HYDRAULIC CONTROL UNIT IS BAD ( HCU ) THEY WANT 4,000 DOLLARS TO FIX IT.
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE PARKED, THE IGNITION SWITCH DID NOT MOVE FROM THE OFF TO ON POSITION WITHOUT WARNING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COOLANT PUMP NEEDED TO BE UPDATED AND REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 199,000. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COOLANT PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT THE STOP SAFETY NOW WARNING MESSAGE ILLUMINATED AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT WHEN THE DEFROSTER WAS ACTIVATED, THE WARNING LIGHTS NO LONGER ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM). THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE DEALER WAS UNABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
RETURNING FROM FLORIDA TO GEORGIA AND PASSED A VEHICLE AT ABOUT 70MPH AND RELEASED THE ACCELERATOR BUT VEHICLE KEPT ACCELERATING. I PRESSED THE BRAKE PEDAL BUT VEHICLE KEPT ACCELERATING. I PRESSED THE ACCELERATOR AGAIN AND VEHICLE FINALLY STOPPED ACCELERATING. ADDITIONALLY, "STOP SAFELY NOW" MESSAGE INTERMITTENTLY OCCURS AT HIGHWAY SPEEDS AND AROUND TOWN IN TRAFFIC AND SLOWS THE VEHICLE TO PERHAPS 10-15MPH AND TELLS ME TO PULL OVER. THIS HAS HAPPENED RANDOMLY AT UNSPECIFIC TIMES AND IN HEAVY TRAFFIC WHICH COULD BE DANGEROUS. I HAVE CONCERNS THAT THIS ISSUE NEEDS TO BE A RECALL FROM FORD SINCE A LOT OF PEOPLE ARE HAVING THE ISSUE FROM FORUMS ONLINE AND IT COULD RESULT IN WRECKS AND MAYBE EVEN FATALITIES.
2008 MERCURY MARINER HYBRID WAS GOING 20MPH ON ELECTRIC MOTOR IN TRAFFIC WHEN TRIANGLE WARNING LIGHT CAME ON AND THE STOP SAFELY NOW SIGN DISPLAYED. THE VEHICLE GAS ENGINE DID NOT COME ON AND I HAD TO PULL OVER TO THE SIDE. I PLACE THE CAR IN PARK AND TURN OFF THE ENGINE. I RESTARTED THE ENGINE AND THE WARNING LIGHT DISAPPEARED. I TOOK IT TO THE FORD DEALERSHIP AND THEY RAN A DIAGNOSTIC ON IT. THEY INDICATED IT WAS THE THROTTLE BODY ON THE CAR THAT NEEDS TO BE CLEAN OR REPLACED, AND THE PCM NEEDS TO BE REPROGRAMMED. I REPLACED IT. THIS IS AFTER I TOOK IT TO THE FORD DEALERSHIP TO FIX THE TWO RECALLS FOR THIS VEHICLE - ELECTRIC STEERING CONTROL AND ELECTRIC COOLANT PUMP FOR THE HYBRID BATTERY. I DON'T KNOW IF THIS WILL FIXED THE STALLING ISSUE SINCE OTHER VEHICLE OWNERS INDICATED THIS PROBLEM PERSISTS, ONLY TIME WILL TELL. IF THIS IS A PERSISTENT PROBLEM PLEASE ISSUE A RECALL SINCE LOSING PROPULSION IN TRAFFIC IS NOT SAFE. *TR
EXPERIENCED TWO IN-TRAFFIC DRIVE-TRAIN SHUT-DOWNS AS DANGEROUS AS THE G.M. IGNITION SWITCH MALFUNCTIONS... TRAVELING IN 60MPH-70MPH NIGHT-TIME VALENTINE'S NIGHT FREEWAY TRAFFIC ON THE I-405 IN SANTA ANA, CA. IN THE #3 LANE OF 5 LANES, THE CHECK ENGINE WARNING LIGHT SUDDENLY FLASHED ON - ACCOMPANIED BY THE `SCREECH' OF THE `CHECK GAUGES' TONE - AND THE DRIVE-TRAIN LOST ALL POWER -- ALONG WITH THE ABSOLUTELY WORTHLESS TEXT "STOP SAFELY NOW". WITH NO POWER STEERING, AND LIMITED BRAKE BOOSTER RESERVES, I ACTIVATED THE HAZARD FLASHERS - AND THANKS TO ALERT AND COURTEOUS TRAFFIC, WAS ABLE TO STOP IN A "REVERSE GORE-POINT" BETWEEN THE FREEWAY LANES AND AN OUTSIDE TRANSITION ROAD. THINGS COULD HAVE COME OUT FAR-WORSE IF OVERTAKING DRIVERS HAD BEEN INATTENTIVE - OR WE HAD TO CROSS THE PATH OF A BIG-RIG WITH LIMITED BRAKING- OR STEERING CAPABILITIES. AS AN ACCIDENT RECONSTRUCTIONIST, THIS IS UNACCEPTABLE. THIS IS THE SECOND OF OUR FAMILY'S FOMOCO HYBRIDS TO EXPERIENCE SUCH IN-USE DRIVE-TRAIN SHUT-DOWNS THAT PROVIDE THE DRIVER WITH NO USABLE WARNINGS OF IMPENDING DOOM - NOT EVEN "LIMP-AWAY POWER" ... THE "AFTER-IT'S-TOO-LATE" MESSAGE-PANEL MIGHT AS WELL DISPLAY "KISS YOUR A$$ GOODBYE". THE IDIOT FOMOCO ENGINEERS WHO DECIDED TO "PROTECT" THE HYBRID BATTERY BY "STALLING" THE VEHICLE ON THE FREEWAY OBVIOUSLY NEVER CONSIDERED WHAT A FREEWAY-SPEED REAR-END IMPACT WOULD DO TO THEIR PRECIOUS BATTERY...OR TO THE "REPLACEABLE" LIVING OCCUPANTS OF THE VEHICLE. *TR
EXPERIENCED THE SECOND OF TWO IN-TRAFFIC DRIVE-TRAIN SHUT-DOWNS AS DANGEROUS AS THE G.M. IGNITION SWITCH MALFUNCTIONS (SEE ODI#: 10683675) OUR INITIAL STOPPING PLACE - IN A "REVERSE GORE-POINT" BETWEEN THE N/B FREEWAY LANES OF THE I-405 FREEWAY IN SANTA ANA, CA AND AN OUTSIDE TRANSITION ROAD WAS UNSAFE IN THE FULL-DARKNESS OF A NON-ILLUMINATED HIGH-SPEED INTERSECTION; WITH TRAFFIC ZOOMING BY ON BOTH SIDES, WITH THE FLASHERS STILL ACTIVE, I RES-STARTED THE ENGINE -- ALL DASH WARNINGS CYCLED ON THEN OFF NORMALLY; ON A DISTINCT UP-GRADE, I REVV'D THE ENGINE AGAINST THE SERVICE BRAKES, AND WATCHED FOR A SUITABLE GAP IN TRAFFIC OVER-TAKING US ON OUR RIGHT SIDE. SEEING SUCH A GAP, I RELEASED THE SERVICE BRAKES AND ACCELERATED TO 30 MPH TOWARDS THE OUTER SHOULDER...BUT ONLY MADE IT PART-WAY ACROSS THE 2 LANES WHEN THE SECOND SHUT-DOWN OCCURRED...THE SAME "CHECK ENGINE" LIGHT...THE SAME SQUEALING ENUNCIATOR TONE... THE SAME WORTHLESS "STOP SAFELY NOW" MESSAGE AND AGAIN, THANKS TO COURTEOUS AND ALERT OVER-TAKING DRIVERS, I WAS ABLE TO COAST TO A RELATIVELY BROAD SHOULDER SECTION BESIDE A `DISAPPEARING' RIGHT TRAVEL LANE. IT WAS NOW 7:55PM. WE WERE ON OUR CELL PHONE TO THE AAA WHEN A HIGHWAY PATROL OFFICER STOPPED BEHIND US TO CHECK OUR SITUATION, AND PROVIDE ADDITIONAL PROTECTION UNTIL A TOW-TRUCK COULD ARRIVE ON-SCENE. THIS IS THE SECOND OF OUR FAMILY'S FOMOCO HYBRIDS TO EXPERIENCE SUCH IN-USE DRIVE-TRAIN SHUT-DOWNS THAT PROVIDE THE DRIVER WITH NO USABLE WARNINGS OF IMPENDING DOOM -
WHEN DECELERATING DOWN HILL THE BRAKES BECAME SEEMED TO HAVE NO POWER TO STOP THE CAR AND REQUIRED EXTREME FORCE TO STOP THE CAR. AFTERWARDS THE ELECTRONIC MOTOR DISENGAGED FROM THE ENGINE AND THE AUTOMOBILE RUNS ON COMBUSTION ENGINE ONLY WITHOUT THE HYBRID ELECTRIC MOTOR ASSIST. *JS
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT APPLIED THE BRAKES AND HEARD AN ABNORMAL GRINDING SOUND FROM THE BRAKES. ALSO, THE ABS WARNING LIGHT ILLUMINATED. THE FAILURES RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE ABS UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
THE ABS TONE RINGS ON THE 2008 MODEL MERCURY MARINER AND FORD ESCAPE ARE DEFECTIVE IN DESIGN - THEY ARE THIN METAL, BUT PUT UNDER STRESS BY BEING FORCED ONTO THE HALF-SHAFT (DIFFERENT METAL, DIFFERENT EXPANSION RATE), AND THEREFORE PRONE TO CRACKING/BREAKING. WHEN CRACKED/BROKEN, THEY CAUSE THE ABS BRAKE SYSTEM AND REGENERATIVE BRAKING TO FAULT OUT, SOMETIMES INTERMITTENTLY AND WITH NO WARNING. THE PART ITSELF IS CHEAP (~$10 EACH), AND APPARENTLY SHOULD BE, BUT THE DEALER WILL NOT SELL THEM SEPARATELY, AND INSTEAD REQUIRES THE OWNER TO REPLACE THE HALF-SHAFT, WITH ESTIMATES FROM THE DEALERSHIP AND INDEPENDENT MECHANICS OF BETWEEN $400 AND $1000 TO REPLACE BOTH FRONT HALF-SHAFTS. SIMPLY MAKING THE PART THICKER, OR OF THE SAME METAL AS THE HALF-SHAFT, WOULD FIX THE PROBLEM - INSTEAD, FORD FORCES OWNERS TO CHOOSE BETWEEN AN UNSAFE VEHICLE AND ROBBERY, WITH NO GUARANTEE THAT THE PROBLEM WOULDN'T RECUR WITHIN A MONTH OF DRIVING (THE CRACKING SEEMS TO BE MORE RELATED TO TEMPERATURE THAN MILEAGE). THIS SHOULD BE RECALLED AND FORD SHOULD BE FORCED TO REPLACE THESE AT THEIR OWN COST - I BET THEY'D THEN "DISCOVER" A WAY TO PREVENT RECURRENCE IF THEY WERE PAYING OUT OF THEIR OWN POCKET FOR ANY THAT FAILED BEFORE 100,000 MILES. A CURSORY SEARCH ON THE INTERNET WILL TURN UP THOUSANDS OF RESULTS FOR THIS PROBLEM. *TR
MY VEHICLE WAS PART OF THE NATIONWIDE RECALL BY FORD THIS SUMMER. AS INSTRUCTED, I WENT INTO THE DEALERSHIP AND MY CAR WAS "GIVEN THE FIX". NOT 1 LATER MY POWER STEERING IN MY CAR HAS COMPLETELY GONE OUT. IT IS VERY DIFFICULT AND DANGEROUS TO DRIVE MY CAR. I BROUGHT MY CAR BACK TO THE DEALERSHIP AND WAS TOLD THAT MY CAR HAD ALREADY BEEN DIAGNOSED AND "FIXED" UNDER THE RECALL, SO THERE WAS NOTHING FURTHER THEY COULD DO. MY CAR IS ACTUALLY DOING THE THING THAT THE RECALL WARNED ABOUT AND THEY SENT ME AWAY. IT HAS BEEN 4 MONTHS, I FEEL LIKE I TAKE MY LIFE INTO MY HANDS WHEN I DRIVE MY CAR AND FORD TAKES NO RESPONSIBLY. *TR
Complaints 1-50 of 116, newest first, reproduced as filed.
Reading this record
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.