WHILE DRIVING ON THE FREEWAY, I HIT THE BRAKES AND THEY STOPPED WORKING. ON THE DASHBOARD IT SAID THAT BRAKES NEEDED TO BE SERVICED. LUCKILY I WAS ABLE TO STOP BY PUTTING MOST OF MY WEIGHT ON THE BRAKE PEDAL. I PULLED TO THE SIDE AND INSPECTED THE CAR, NOTHING WAS WRONG. I PROCEEDED TO RESTART THE CAR AND THE BRAKES APPEARED TO BE WORKING FINE. I TOOK THE CAR TO THE FORD DEALERSHIP AND THEY VERIFIED THAT AN ISSUE HAD OCCURRED, HOWEVER THEY DID NOT KNOW HOW TO FIX THE ISSUE AND CONTACTED FORD. AFTER 4 DAYS THEY CLAIM THAT A TUBE WAS DEFECTIVE AND THAT THE BRAKES ARE FIXED. NO CAR SHOULD HAVE A FAILURE THAT CAUSES SOMEONE THE INABILITY TO STOP, THIS IS POOR ENGINEERING. ALL CARS SHOULD HAVE A FAIL SAFE THAT ALLOWS TO THE CAR TO STOP IN EVENT OF CATASTROPHIC FAILURE. WHAT MAKES THE INCIDENT ODD IS THAT RESTARTING THE CAR FIXED THE PROBLEM FOR ME, ALLOWING ME TO DRIVE IT TO A DEALERSHIP.
2012 Mercury Mariner Hybrid
Routine
Owners filed 1 complaints about this vehicle with federal regulators, most often about the service brakes. No safety recall has been issued.
What fails
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Service Brakes | 1 | 0 | 0 | 0 |
What owners reported
Newest filingsService Brakes
Filed Mar 5, 201698,000 milesCA
1 of 1 complaints, reproduced as filed.
Reading this record
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.