2004 Mercury Grand Marquis complaints

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THE VEHICLE HEADLIGHTS AND WINDSHIELD WIPER FAILED. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE HEADLIGHT CONTROL MODULATOR AND THE WINDSHIELD WIPER MOTOR. THE MANUFACTURER WAS CONTACT AND BUT PROVIDED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 90,000.

HEAD LIGHT TURN OFF WHILE DRIVING FOR NO APPARENT REASON , THEN CYCLE BACK ON FOR A FEW MINUTES AND THEN TURN OFF AGAIN , THIS CONTINUES WITH OUT END. *TR

ALL HEADLIGHTS QUIT WITHOUT NOTICE OF ANY SORT. AFTER REPLACING BULBS AND SWITCHES, I WENT DIRECTLY TO FORD. THEY CHARGED ALMOST $700.00 TO REPLACE THE "PROCESSOR LIGHTING CONTROL", WHICH THE SERVICE CLERK EXPLAINED WAS LIKELY THE PROBLEM. SINCE FORD KNEW THIS WAS A PROBLEM, WHY DID THEY NOT RECALL THE VEHICLES HAVING THIS PROBLEM. WE COULD HAVE HAD A VERY SERIOUS ACCIDENT.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE IN REVERSE, THE VEHICLE SURGED BACKWARDS UNTIL HEAVY PRESSURE WAS APPLIED TO THE BRAKES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,800.

I OWN A 2004 MERCURY GRAND MARQUIS LS THAT UNEXPECTEDLY GOES INTO UNINTENDED ACCELERATION WHEN SLOWING DOWN OR STOPPING VEHICLE. I NEVER KNOW WHEN THE UNINTENDED ACCELERATION WILL OCCUR. FIRST NOTICED PROBLEM AT ABOUT 24000 TILL NOW AT 71000 MILES. THE PROBLEM OCCURS USUALLY IN A LINE OF TRAFFIC AS I AM SLOWING DOWN OR SLOWING DOWN TO STOP AT A STOP SIGN OR TRAFFIC LIGHT. OR PARKING THE VEHICLE. SUDDENLY THE ENGINE STARTS RACING AND SOMETIMES THE VEHICLE WILL JUMP FORWARD RAPIDLY (SUDDEN UNINTENDED ACCELERATION). I HAVE TO APPLY THE BRAKES RAPIDLY AND WITH EXTREME PRESSURE TO KEEP THE VEHICLE FROM HITTING THE VEHICLE IN FRONT OF ME OR TO KEEP FROM RUNNING A TRAFFIC LIGHT OR STOP SIGN. MOST OF THE TIME WHEN THE ENGINE RACES AND I APPLY THE BRAKES THE REAR WHEELS WILL CONTINUE TO SPIN AT A HIGH RATE EVEN TO THE POINT OF CAUSING THE RUBBER ON THE TIRES TO SMOKE AND STILL TRY TO PUSH ME FORWARD. AFTER APPLYING THE BRAKES I MUST TURN OFF THE ENGINE USING THE KEY TO STOP THE UNINTENDED ACCELERATION. THIS IS A SERIOUS SAFETY PROBLEM. I NOTICED THE PROBLEM NOT LONG AFTER PURCHASING THE CAR AND REPORTED IT TO THE DEALER DUB HERRING FORD IN PICAYUNE, MS. WHILE THE CAR WAS STILL UNDER WARRANTY. THEY DIDN'T DO ANYTHING TO CHECK OR FIX THE PROBLEM. THEY SEEMED NOT TO WORRY OR BE CONCERNED ABOUT THIS PROBLEM! I REPORTED THE PROBLEM SEVERAL TIMES TO THE DEALER WITH NO SUCCESS. I THEN REPORTED IT TO THE FORD MOTOR COMPANY SEVERAL TIMES AND THEY REFERRED ME TO THE DEALER WHICH DIDN'T DO ANYTH

HEAD LIGHTS ON MY 2004 MERCURY GRAND MARQUIS WILL NOT COME ON. PARKING LIGHTS WORK AND HI BEAMS. GOT PULLED OVER BY COLUMBUS OH POLICE DEPARTMENT BECAUSE I WAS DRIVING WITH HI BEAMS ON. THIS IS THE SECOND TIME THAT THIS HAS HAPPENED. *TR

2004 MERCURY GRAND MARQUIS HEADLIGHT WILL NOT COME ON. MUST HOLD HIGH BEAM LEVER TO USE HEADLIGHTS AND DRIVE WITH ONE HAND. I REPLACED THE LIGHT ASSEMBLY DIDN'T HELP. *TR

WHEN DRIVING AT NIGHT THE LOW BEAM HEADLIGHTS GO OUT WHILE VEHICLE IS IN MOTION. THIS FAILURE IS UNPREDICTABLE AND LEAVES THE DRIVER LITERALLY "IN THE DARK" WITH THE VEHICLE MOVING AT WHATEVER SPEED AND DIRECTION IT IS GOING AT. THIS IS DEFINITELY A SERIOUS SAFETY ISSUE AS MY RESEARCH HAS FOUND THAT THIS IS A COMMON FAILURE OF THE VEHICLE'S "LIGHT CONTROL MODULE" (LCM). FURTHER RESEARCH REVEALS THAT THE FORD / MERCURY AUTOMOTIVE DEALERSHIPS MAINTAIN A READY STOCK OF THIS PART FOR REPLACEMENT AT THE HEFTY AVERAGE PRICE OF $ 700.00. GIVEN THE SEVERITY OF THIS SAFETY ISSUE IT IS DIFFICULT TO UNDERSTAND WHY THERE HAS BEEN NO APPARENT ACTION BY NHTSA TO REQUIRE A RECALL BY THE MANUFACTURER. THIS FAILURE RECURS FREQUENTLY AND UNPREDICTABLY. *TR

VEHICLE HAS DEFECTIVE LIGHTING CONTROL MODULE (LCM). HEADLIGHTS WOULD NOT TURN ON UNTIL LCM WAS KICKED. (LCM IS MOUNTED DIRECTLY ABOVE GAS PEDAL) NOW HEADLIGHTS ARE TURNING OFF WHILE DRIVING. (BUT COME BACK ON IF THE LCM IS KICKED. ) LOOKING AT EBAY THERE ARE MANY COMPANIES THAT OFFER A TOTAL UPGRADE OF YOUR EXISTING LCM. THEY INSTALL HEAVIER DUTY RELAYS. THE PART # ON MY LCM IS 4W7T-13C788-AA. SO IT IS EVIDENT THAT THERE IS A PROBLEM WITH MANY LCM'S IN AND AROUND THAT MODEL YEAR.

THE NIGHTTIME HEAD LIGHTS FAILED ON THE MERCURY MARQUIS. 2004 MODEL; WE BROUGHT THE CAR INTO THE DEALERSHIP TO HAVE THE MODULE REPLACED WHICH IS EXPENSIVE. *TR

MY 2004 MERCURY GRAND MARQUIS HEADLIGHTS KEEP TURNING OFF WITHOUT WARNING AT NIGHT. I ALMOST KILLED A PEDESTRIAN AS THE LIGHTS WENT OUT AT NIGHT AND I COULDN'T SEE BEFORE STOPPING THE CAR. I DID HOWEVER STRIKE THE EMPTY BABYSTROLLER THEY WERE PUSHING WHICH CONTAINED GROCERIES. I'M TOLD BY THE DEALER THAT IT IS A MODULE. COSTING $500. PLUS $99 AN HOUR TO DIAGNOSE ( WHICH WILL OF COURSE BE A MIN OF TWO HOURS ) AD THEN THE LABOR FOR TOTAL OF ABOUT $1,000. THIS SEEMS TO HAPPEN MORE OFTEN THE NOT. I'VE LOOKED ONLINE AND FOUND LOTS OF PEOPLE WITH THE SAME PROBLEM. FORTUNATELY THERE HAVE BEEN NO INJURIES OR DEATHS YET AS A RESULT THAT I'M AWARE OF. SO WHEN THERE IS A DEATH BECAUSE OF THIS, WHOSE IS GOING TO TELL THE FAMILY THAT THIS WAS APROBLEM THAT COULD HAVE BEEN AVOIDED OR FIXED. WE SHOULD HAVE TO WAIT FOR INJURY OR DEATH FOR ACTION TO BE TAKEN. THE DEALER ( LINCOLN MERCURY) SAYS ITS A DEFECTIVE PART ( MODULE). THIS IS A SAFETY ISSUE SINCE YOU CAN'T LEGALLY DRIVE A CAR @ NIGHT WITHOUT LIGHTS. PLEASE LOOK INTO THIS AND MAKE SOMETHING HAPPEN, PLEASE ! *TR

2004 MERCURY GRAND MARQUIS OUTSIDE LIGHTS GOES OFF AND ON INTERMITTENTLY. I HAVE 72,000 MILES ON MY CAR. IT SUDDENLY HAPPEN ONE DAY WHILE I WAS DRIVING AT NIGHT FROM MY SECOND JOB ON THE HIGHWAY. IT SCARED ME NEARLY TO DEATH AND IS VERY DANGEROUS. *TR

HEADLIGHTS GO OUT WHILE DRIVING. THEY WILL STAY OFF FOR A 2 OR 3 MIN. AND WILL COME BACK ON FOR A WHILE, THEN GO OFF AGAIN. I HAVE HAD THE LIGHT GO OFF IN A 5 MILE DRIVE 4 TIMES. THIS IS VERY DANGEROUS. I HAVE NOT HAD A CRASH, BUT WAS PULLED OVER BY THE POLICE. I HAVE REPLACED ONE PART, THE MULTI-PURPOSE SWITCH AND IT HAD NO EFFECT ON THE LIGHTS. AFTER SEVERAL DAYS OF RESEARCH I BELIEVE THE CAUSE IS THE LIGHT CONTROL MODULE, THIS PART RUNS FROM 400 TO OVER 700 DOLLARS. I AM ON A FIXED INCOME AND DO NOT HAVE THE MONEY TO FIX THIS PROBLEM. FORD SHOULD BE THE ONE TO REPLACE THE PART. THE HEADLIGHT SWITCH HAS NOTHING TO DO WITH THE LIGHTS GOING OUT. SINCE THE PURCHASE DATE THE SWITCH WAS ON AUTO, AFTER CHANGING THE M-P SWITCH I PUT THE HEADLIGHTS ON MANUAL ON/OFF. THIS PROBLEM HAS BEING GOING ON FOR OVER 2 MONTHS. THE PROBLEM HAS NOT BEEN FIXED. NO FUNDS. *TR

LOSS OF HEADLIGHTS WHILE NIGHT DRIVING. THIS HAPPENED ON TWO DIFFERENT OCCASIONS. CORRECTION REQUIRED WAS THE REPLACEMENT OF THE LIGHTING CONTROL MODULE (LCM) ON A 2004 MERCURY GRAND MARQUIS GS ($512,00). WE UNDERSTAND THIS PROBLEM ENTAILS 2000 TO 2007 FORD CROWN VICTORIA AND MERCURY MARQUIS MODELS ONLY, AND FORD MOTOR CO, HAS RECEIVED NUMEROUS COMPLAINTS ABOUT THIS HAPPENING BUT REFUSES TO ISSUE A RECALL NOTICE. *TR

I WAS DRIVING MY VEHICLE AND THE HEADLIGHTS JUST TURNED OFF. I COULD NOT SEE THE ROAD. IT LASTED FOR ABOUT A MINUTE WHERE I HAVE TO STOP ON THE SIDE OF THE ROAD AND WAIT. AFTER THAT THEY TURNED ON. THEN A FEW DAYS LATER THEY DID THE SAME THING. THIS HAS HAPPENED ABOUT 10 TIMES

HEADLIGHTS ON MY 2004 MERCURY GRAND MARQUIS STOPPED WORKING WHILE DRIVING. ALL OF THE FUSES ARE OK SO PROBLEM IS SOMEWHERE ELSE. PARKING LIGHTS AND BLINKERS STILL WORK. CAN HOLD THE HIGH BEAM LEVER TOWARDS THE DRIVER SEAT AND LIGHTS WILL COME ON BUT I MUST HOLD THE LEVER IN WHILE DRIVING WITH ONE HAND. *TR

THE HEADLIGHTS DO NOT STAY ON. THE LIGHTS MAY OR MAY NOT GO ON INITIALLY BUT CAN GO OUT AT ANY TIME MAKING DRIVING HAZARDOUS. THE ONLY WAY TO MAKE THEM LIGHT IS TO HOLD THE HANDLE IN THE "BRIGHT LIGHT" POSITION." I HAVE CONTACTED FORD WITH THE PROBLEM AND SEVERAL DEALERS TO NO AVAIL. THIS HAS BEEN HAPPENING FOR APPROXIMATELY A YEAR. A RELATED PROBLEM SEEMS TO BE THAT THE AIR CONDITIONER BLOWER STOPPED WORKING AND THE BRAKE LIGHT STAYS ON ALL THE TIME. JUDGING FROM THE COMPLAINTS I HAVE READ ON THE INTERNET, MANY PEOPLE HAVE ALL THREE PROBLEMS AT ONCE. *LN

TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. THE CONTACT STARTED THE IGNITION AND THE TEMPERATURE GAUGE DISPLAYED A HOT LEVEL READING WITH THE ILLUMINATION OF THE COOLANT WARNING INDICATOR. THE ENGINE BEGAN TO OVERHEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY REPLACED THE HEAD GASKET. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 96,000.

FUEL PUMP AND CRANKSHAFT SENSOR BOTH WENT OUT ON VEHICLE AT SAME TIME. REPAIR OF CRANKSHAFT SENSOR WAS A $400 AND FUEL PUMP REPAIR WAS $740. DOORS DO NOT LOCK PROPERLY WHEN USING THE KEY REMOTE AND LIGHTS INSIDE THE VEHICLE ON CONTROLS FLICKER ON AND OFF. HEATING ELEMENT IN LEATHER SEAT ON PASSENGER SIDE HAS NEVER WORKED AND HAD TO REPLACE TIRES DUE TO UNUSUAL WEAR AND TEAR. COST TO REPLACE TIRES WAS $478. DRIVER SIDES DOOR WILL NOT SHUT ALL THE WAY DUE TO ALIGNMENT PROBLEMS AND THIS PROBLEM HAS NOT BEEN CORRECTED. HAD TO REPLACE FUEL FILTER DUE TO LEAKING AND THIS COST $178. CAR HAS BECOME A MONEY PIT AND IT ONLY HAS 77,000 MILES ON IT. *TR

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT SINCE 2008, THE HEADLIGHTS WOULD TURN OFF INTERMITTENTLY. THE LIGHTS WOULD TURN ON ONCE THE DOORS WERE OPENED BUT WHEN THE VEHICLE WAS STARTED, THEY WOULD TURN OFF. THE DEALER INSPECTED THE VEHICLE AND STATED THAT THE FAILURE WAS CAUSED BY THE COMPUTER WHICH WAS REPLACED. HOWEVER, THE FAILURE OCCURRED AGAIN. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 110,000. UPDATED 02/23/11 *BF THE CONSUMER STATED THE INSIDE LIGHTS WENT OUT AS WELL. UPDATED 05/09/11

DRIVING AT 75 MILES PER HOUR AT NIGHT ON INTERSTATE 40, THE HEADLIGHTS AND DASHLIGHTS WENT OUT ON THE 2004 MERCURY GRAND MARQUIS. *TR

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED; THEY TURNED ON AND OFF INTERMITTENTLY. A MECHANIC INSPECTED THE VEHICLE AND STATED THAT THE HEADLIGHT CONTROL MODULE WAS THE CAUSE OF FAILURE. THE CONTACT CALLED THE MANUFACTURER WHO TOOK A COMPLAINT BUT OFFERED NO FURTHER ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 84,000.

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, SHE FELL ASLEEP. THE VEHICLE CRASHED INTO A TELEPHONE POLE. THE CONTACT SUSTAINED TWO BLACK EYES AS A RESULT. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTROYED. THE CONTACT WAS UNSURE IF THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

HEADLIGHTS RANDOMLY TURN OFF. DOESN'T SEEM TO MATTER IF I'M DRIVING OR NOT. *TR

DRIVING HOME AT NIGHT IN MY 2004 MERCURY GRAND MARQUIS ALL OF A SUDDEN MY HEADLIGHTS WENT OUT. THE ONLY WAY TO HAVE HEADLIGHTS WAS TO MANUALLY HOLD BACK THE HIGH BEAM MECHANISM ON THE STEERING COLUMN. EVENTUALLY THEY WILL COME BACK ON FOR A WHILE BUT CUT OFF AGAIN. THROUGH RESEARCH I FOUND OUT IT IS A LCM MODULE AND CAN BE FIXED FOR APPROXIMATELY $700.00. I THINK MERCURY SHOULD BEAR SOME OR ALL OF THE RESPONSIBILITY FOR THIS AS IT WILL EVENTUALLY CAUSE A VERY SEVERE ACCIDENT. *TR

HEADLIGHTS WENT OUT WHILE DRIVING THE VEHICLE. THIS WAS ON A DARK, DARK, 2 LANE COUNTRY ROAD WITH LITTLE OR NO SHOULDER. USING THE HIGH BEAM "HOLD" FUNCTION LIGHT WOULD COME ON HIGH BEAM. WORKING SWITCHES WOULD NOT BRING LIGHTS BACK ON. CHECKING LIGHTS LATER, FOUND LIGHTS WOULD GO OUT WITHIN 5 MINS - STAY OUT FOR LESS THAN 5 MINS AND THEN REPEAT. REPAIR WAS THE LCM MODULE WHICH DEALER CHARGED APROX. $700 TO FIX. VERY DANGEROUS AND SCARY! TAIL LIGHTS DID STAY ON. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE TRAVELING 50 MPH THE CONTACT NOTICED THAT THE HEADLIGHTS HAD SUDDENLY SHUT OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. THERE WERE NO PRIOR WARNINGS AND THE VEHICLE HAS NOT BEEN DIAGNOSED. THE CURRENT AND FAILURE MILEAGES WERE 44000. THE VIN WAS UNAVAILABLE

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING AT A VERY LOW SPEED, THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE HE WAS INFORMED THAT THE LIGHTING CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 149,000. UPDATED 11/16/10*BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED AT A COST OF $511.00. UPDATED 12/01/10

2004 MERCURY GRAND MARQUIS. HEADLIGHTS BEGAN GOING OFF BY THEMSELVES WHILE I WAS DRIVING AND WILL NOT COME ON AT MOST OF THE TIME. EVERY INDICATION I HAVE IS IT IS A FAULTY LIGHTING MODULE CONTROL. THIS IS VERY DANGEROUS AND IT IS ONLY A MATTER OF TIME BEFORE SOMEONE OR ME IS KILLED BECAUSE THE LIGHTS WILL SUDDENLY GO OFF ON A DARK WINDING LOAD. PLEASE CONSIDER A FORCED RECALL ON THIS PROBLEM IMMEDIATELY. *TR

2004 MERCURY MARQUIS HEADLIGHTS WOULD SPORADICALLY STOP WORKING. *TR

LETTER FROM CONGRESSMAN JONES ON BEHALF OF CONSTITUENT RE PROBLEMS WITH THE HEADLIGHTS ON HER 2004 MERCURY GRAND MARQUIS (DOT/I#2010-2172) THE CONSUMER STATED WHILE DRIVING, THE HEADLIGHTS WENT COMPLETELY OUT. THE CONSUMER TOOK THE VEHICLE TO THE DEALER. UPON INSPECTION, THE DEALER STATED THE ENTIRE LIGHTING MODULE NEEDED TO BE REPLACED AT A COST OF $700.00. *JB

2004 MERCURY MARQUIS 4.6 L ENGINE. SPARK PLUG BLEW OUT WHILE DRIVING, CREATING SIGNIFICANT SAFETY HAZARD BECAUSE OF LOSS OF POWER AND PRESENCE OF COMBUSTIBLE GASOLINE FUMES. THIS IS A SAFETY HAZARD! *TR

THREE TIMES MY 2004 MERCURY MARQUIS HAS HAD SHOWN "PRIUS LIKE" PROBLEMS. ONCE IN DRY SUMMER , THEN TWICE IN WINTER IN THE PACIFIC NW.THE LAST TIME I WAS INTO THE INTERSECTION WHEN I SLAMMED ON MY PARKING BRAKE TO STOP THE CAR BUT THE MOTOR WAS STILL RACING.

UNINTENDED ACCELERATION: LAST YEAR (FEB 2009) MY 2004 MERCURY GRAND MARQUIS HAD AN UNINTENDED ACCELERATION WHICH I (WEIGHT LIFTER) COULD BARELY CONTROL AND I ALMOST CRASHED INTO 2-CARS. I ALSO HAD TO HAVE THE BRAKES REPLACED DUE TO SEVERE BRAKING REQUIRED TO STOP THE CAR DUE TO THE UNINTENDED ACCELERATION I USED A RELIABLE MECHANIC (HIGHLY RATED BY THE STATE OF MA) AS THE LOCAL FORD DEALER SHOPS ARE OVER-PRICED AND UNRELIABLE. NO DIAGNOSTIC CODES SHOWED-UP AT THE SHOP AFTER THE PROBLEM, BUT I WOULD NOT HAVE MY WIFE DRIVE THIS CAR? THE CAR IS WELL MAINTAINED AND I HAD A PREVIOUS GRAND MARQUIS, SO I KNOW THE CAR BETTER THAN MOST. HAVE YOU HEARD ABOUT THIS PROBLEM AND IS THERE A RECALL? FORD WAS CONTACTED ON FEB 23 2010, VIA THEIR PROTAL, AND INDICATED THAT THERE WAS NO PROBLEM OR RECALL, AND SUGGESTED THAT I GO TO THEIR DEALER (DID NOT GO AS I HAVE NO NEED FOR BS). I INFORMED MY LOCAL MECHANIC THAT THE CAR WENT INTO OVERDRIVE AND I HAD TO DRIVE OVER THE CURB (BRAKE TO FLOOR TO STOP IT).L BURNED OUT THE BRAKES BUT NO ONE DIED. THERE WAS NO DIAGNOSTIC CODES THAT SHOWED A BRAKING OR OTHER ELECTRONIC PROBLEM. *TR

TL*-THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, THE FRONT HEADLIGHTS FAILED. IMMEDIATELY, THE HIGHBEAM SWITCH WAS ENGAGED AND REQUIRED ASSISTANCE TO MANUALLY HOLD FOR THE HEADLIGHTS TO OPERATE. THE FAILURE OCCURRED SPORADIC. THE AUTHORIZED DEALER WAS NOTIFIED AND THE TECHNICIAN INFORMED THE REPLACEMENT PART REQUIRED FOR THE HEADLIGHTS TO FUNCTION PROPERLY. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 64,000. THE CURRENT MILEAGE WAS 70,000.

I AM CURRENTLY HAVING PROBLEMS WITH MY 2004 MERCURY GRAND MARQUIS WITH THE HEAD LIGHTS NOT COMING ON OR GOING OUT. ALL OTHER LIGHT STAY ON. TURNING THE LIGHT SWITCH ON / OFF AND IT WON'T COME ON. SAME SYMPTOMS IN AUTO OR MANUAL HEADLIGHT MODE. IF I STOP THE CAR IT WILL COME BACK ON. IT THEN MIGHT GO OFF AFTER A WHILE. I SEE OTHERS HAVE HAD THIS SAME PROBLEM, THIS WAS CONFIRMED BY MY LOCAL FORD DEALERSHIP. VERY COMMON PROBLEM WITH SERIOUS SAFETY CONCERNS. DEALER TELLS ME IT IS A FAILURE OF THE LIGHT CONTROL MODULE (LCM). *TR

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 40 MPH THE HEADLIGHTS SUDDENLY SHUT OFF WITHOUT WARNING CAUSING THE CONTACT TO TURN ON THE HIGH BEAMS TO SEE THE ROAD. THE FAILURE REOCCURRED ONE WEEK LATER WHILE TRAVELING AT 25 MPH WHEN THE HEADLIGHTS STOPPED FUNCTIONING WITHOUT WARNING. THE CONTACT CONTINUED TO TURN THE LIGHTS ON AND OFF UNTIL THEY REMAINED ON. THE CONTACT WAS DISPLEASED SINCE SHE WORKS AT NIGHT AND WAS CONCERNED ABOUT THE SAFETY RISK WHEN THE HEADLIGHTS SHUT OFF WITHOUT WARNING. THE APPROXIMATE FAILURE MILEAGE WAS 800 AND THE CURRENT MILEAGE WAS 1000.

HEADLIGHTS ON 2003 FORD CROWN VICTORIA AND 2004 MERCURY GRAND MARQUIS SUBJECT TO GOING ON AND OFF AND GOING OFF WHILE DRIVING. *TR

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING AT NIGHT APPROXIMATELY 72 MPH ON NORMAL ROAD CONDITIONS WITH THE HEADLIGHTS IN ACTIVATION. SUDDENLY, THE HEADLIGHTS FAILED TO OPERATE WITHOUT WARNING. THE DRIVER EXPERIENCED EXTREMELY POOR VISIBILITY AND PULLED OVER TO THE SIDE OF THE ROAD WITH EXTREME CAUTION. THE VEHICLE REMAINED PARKED UNTIL DAY LIGHT DUE TO THE DARK ROADWAY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE FAILURE WAS CONTRIBUTED TO THE HEADLIGHT CONTROL MODULE. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE CONTACT HAD CONCERN OF THE SAFETY HAZARD. THE FAILURE MILEAGE WAS 52,000. UPDATED 2/22/10 *CN UPDATED 06/30/10.*JB

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHEN DRIVING THE HEADLIGHTS WILL TURN OFF FOR FOUR MINUTES AND THEN TURN BACK ON. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION. THE TECHNICIAN STATED THAT THE HEADLIGHT MODULE SWITCH NEEDED TO BE REPLACED. NO REPAIRS WERE MADE. THE CURRENT AND FAILURE MILEAGES WERE 124024.

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS SUDDENLY STOPPED WORKING. IN ADDITION, THE TURN SIGNALS AND BRIGHT HEADLIGHTS WOULD ONLY ILLUMINATE WHENEVER THE SWITCH WAS HELD. AS SOON AS THE SWITCH WAS RELEASED, THE LIGHTS WOULD DIM AGAIN. IN ORDER TO DRIVE AT NIGHT, THE CONTACT WOULD HAVE TO HOLD THE SWITCH AT ALL TIMES. THE FAILURE HAS OCCURRED ON THREE OCCASIONS. USUALLY, THE HEADLIGHTS WORK NORMALLY WHEN THE VEHICLE IS PARKED OVERNIGHT. THE CONTACT SCHEDULED AN APPOINTMENT WITH THE DEALER, BUT THEY HAVE NOT YET INSPECTED THE VEHICLE. HE BELIEVES THAT THIS IS A MANUFACTURER DEFECT. THE FAILURE MILEAGE WAS 80,000 AND CURRENT MILEAGE WAS 83,000.

LIGHT CONTROLER SHUTS LIGHTS OFF AT NIGHT WHILE DRIVING. THE ONLY WAY TO GET LIGHTS TO DRIVE WITH IS TO HOLD DIRCETIONAL SIGNIAL HANDEL UP WITH ONE HAND AND DRIVE WITH THE OTHER. *TR

WHILE DRIVING AT NIGHT WITH THE HEADLIGHT SWITCH IN THE AUTOMATIC SELECTION THE HEADLIGHTS WENT OUT. THIS WAS ON JUNE 6, 2009, AT 11:00 P. M. THEN ON JUNE 27, 2009, AT 9:10 P. M. WHILE TURNING ONTO AN INTERSTATE HIGHWAY THE HEADLIGHTS WENT OUT AGAIN. THIS TIME THE HEADLIGHT SELECTION SWITCH WAS IN THE MANUAL MODE. BOTH TIME THE HIGHBEAM SELECTION SWITCH WAS PULLED AND AFTER A 15 TO 20 MINUTE PERIOD THE HEADLIGHTS CAME BACK ON. *TR

2004 MERCURY MARQUIS. AFTER 2-3 HOURS OF DRIVING WITH THE HEADLIGHTS ON, THEY WILL GO OUT. ALL OTHER LIGHTS CONTINUE TO WORK PROPERLY. THIS IS A VERY DANGEROUS SITUATION. I STOPPED THE CAR AND CONTINUED WITH MY TRIP DURING THE DAYLIGHT. I BELIEVE THIS IS A PROBLEM WITH THE LIGHTING CONTROL MODULE AND IS A COMMON PROBLEM. *TR

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 35 MPH AT NIGHT, THE HEADLIGHTS FAILED. THE CONTACT WAS ABLE TO AVOID A CRASH. HE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE HEADLIGHT SENSOR AT THE COST OF $700. THE DEALER STATED THAT THE FAILURE WAS COMMON AND THEY KEEP THE SENSOR IN STOCK. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 69,000 AND CURRENT MILEAGE WAS 79,000.

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 50 MPH, THE CONTACT SMELLED A BURNING ODOR AND NOTICED SMOKE COMING FROM THE LIGHTING CONTROL MODULE. HE PULLED THE VEHICLE OVER AND OPENED THE HOOD. THE HORN BEGAN TO SOUND, SO HE DISCONNECTED THE BATTERY. THE FIRE DEPARTMENT ARRIVED AND A REPORT WAS FILED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO AN ELECTRICAL ISSUE. THE VEHICLE WAS TOWED TO A REPAIR SHOP AND THE LIGHTING CONTROL MODULE BOX WAS REPAIRED. THE DEALER STATED THAT THEY WERE UNAWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 79,000.

2004 MERCURY MARQUIS. AFTER 2-3 HOURS OF DRIVING WITH THE HEADLIGHTS ON, THEY WILL GO OUT. ALL OTHER LIGHTS CONTINUE TO WORK PROPERLY. THIS IS A VERY DANGEROUS SITUATION. I STOPPED THE CAR AND CONTINUED WITH MY TRIP DURING THE DAYLIGHT. I BELIEVE THIS IS A PROBLEM WITH THE LIGHTING CONTROL MODULE AND IS A COMMON PROBLEM. *TR

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHEN BACKING UP AT 10 MPH, THE CONTACT NOTICED THAT THE STEERING WAS VERY STIFF AND DIFFICULT TO MANEUVER. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS DESTINATION, BUT THE FAILURE CONTINUED. WHEN HE REACHED HIS DESTINATION, THE CONTACT NOTICED THAT THE POWER STEERING FLUID WAS LOW. HE REFILLED THE POWER STEERING FLUID AND THE FAILURE IMPROVED. ONE MONTH LATER, THE CONTACT NOTICED THAT THE STEERING BECAME STIFF AND DIFFICULT TO MANEUVER AGAIN. HE CALLED THE MANUFACTURER AND WAS INFORMED TO HAVE THE VEHICLE INSPECTED BY THE DEALER. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WHEN HE WAS INFORMED OF A FEE TO FLUSH OUT THE POWER STEERING FLUID DUE TO POSSIBLE DIRT BUILD-UP, THE CONTACT REFUSED TO HAVE THE VEHICLE REPAIRED. HE FEELS THAT HE SHOULD NOT HAVE TO PAY AND THE DEALER OR MANUFACTURER SHOULD COVER THE EXPENSES. THE FAILURE MILEAGE WAS 19,970 AND CURRENT MILEAGE WAS 20,200. UPDATED 04/17/09. *LJ THE CONSUMER WAS INFORMED THE PROBLEM WAS DUE TO WEAR AND TEAR. UPDATED 04/21/09

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD GO OUT COMPLETELY WHILE DRIVING AT ANY SPEED. SOMETIMES THE LIGHTS WILL ILLUMINATE WITHIN A FEW MINUTES OR UP TO FIFTEEN MINUTES. WHEN HE PULLS THE TURN SIGNAL LEVER TOWARDS HIM, THE BRIGHT LIGHTS ILLUMINATE, BUT SHUT OFF WHEN HE LETS GO OFF THE LEVER. THE DEALER INFORMED HIM TO BRING THE VEHICLE IN FOR INSPECTION. THE REPAIR WOULD COST BETWEEN $400 AND $500. THE FAILURE MILEAGE WAS 98,000. UPDATED 4/16/09 *CN THE CONSUMER STATED THE REPAIRS WERE MADE BY REPLACING THE LCM. UPDATED 04/20/09.*JB

WE HAVE 9 MERCURY GRAND MARQUIS IN OUR FLEET. WE ARE A 24 HOUR TRANSPORTATION SERVICE AND OUR CARS ARE OUT A NIGHT. THE LIGHTS JUST TURN OFF WITHOUT WARNING AND OUR DRIVERS NOW HAVE TO DRIVE IN THE DARK UNTIL THE LIGHTS COME BACK ON AFTER SHUTTING THE CAR DOWN. OR, THEY MAY NOT COME BACK ON AND HAVE TO HAVE THE CAR TOWED IN. WE HAVE PURCHASED THIS COMPANY IN MAY 2008 AND PURCHASED ALL NINE CARS AT THE SAME TIME. WE HAVE REPLACED FOUR OF THE NINE SO FAR AT THE COST OF $591. EACH, OUR COST ACCORDING TO WHITEYS' AUTOMALL MANSFIELD OHIO. IF THIS ITEM IS SO DEFECTIVE THAT WE HAVE TO KEEP REPLACING THIS SAME ITEM IN EACH CAR, WHY WAS THIS ITEM NOT RECALLED AND CORRECTED. I AM LISTING ONE DATE, THERE HAS BEEN 4 DIFFERENT DATES, 4 DIFFERENT CARS. (2) 2004'S (1) 2003 AND NOW (1) 2002, OUR 2005'S AND 2006'S HAVE NOT INDICATED A PROBLEM AS YET. *TR