Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,203.
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, A FUEL ODOR EMITTED FROM THE VEHICLES VENTS. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
OUR HEADLIGHTS JUST STOPPED WORKING. YOU CANT TURN THEM ON AND THE ONLY WAY YOU CAN TURN THE HEADLIGHTS ON IS TO PUSH THE STICK FORWARD AND HOLD IT FORWARD WHILE YOU ARE DRIVING DOWN THE ROAD. OTHER THAN THAT, THEY WONT COME ON. ALL OTHER LIGHTS ARE OPERATING FINE. *TR
AFTER BEING IDLE FOR APPROXIMATELY ONE WEEK, AND DRIVING THE CAR FROM THE DRIVEWAY, THE STEERING WHEEL BECAME VERY LOOSE AS IF THE STEERING WHEEL WAS GOING TO FALL OFF. THERE IS A CLICKING NOISE MADE AS YOU TURNED THE STEERING WHEEL AND THE WHEELS DO TURN ON THE CAR. WE HAD THE CAR TOWED TO A FORD DEALERSHIP TO HAVE THE CAR INSPECTED AND POSSIBLY REPAIRED. WE DO LIVE IN A SNOWBELT AREA WITH LOTS OF SALT ON THE ROADS. I DID NOTICE THAT FORD ISSUED A RECALL FOR THE SAME MODEL CAR FOR YEARS 2005 THROUGH 2011 AND WONDER IF THIS IS A SIMILAR PROBLEM THOSE CARS SUFFERED BUT WAS NOT NOTICED IN THE PREVIOUS YEAR(S). *TR
BOTH HEADLIGHTS SUDDENLY WOULDN'T TURN ON. VERY DANGEROUS. NIGHT DRIVING PROHIBITED. FORD HAS AGREED TO REPAIR DUE TO VOLUNTARY RECALL. GLAD THIS DIDN'T HAPPEN WHEN I WAS OUT AT NIGHT. I LIVE NEAR DARK DANGEROUS HIGHWAYS AND THIS COULD HAVE LED TO FATAL DRIVING CONDITIONS HAD IT HAPPENED ON THE ROAD AT NIGHT.THIS SHOULDN'T BE A "VOLUNTARY" RECALL WHERE YOU HAVE TO CALL FORD TO GET THE FIX. *TR
HEADLIGHTS WOULD NOT LIGHT HAD TO HOLD THE DIMMER SWITCH TO FLASH. WHAT IS THE POTENTIAL COST OF A FATALITY DUE TO THE HEADLIGHTS GOING OUT WHILE DRIVING DOWN THE ROAD? WAKEUP FORD.... DON'T YOU SEE THE BIG PICTURE OR ARE YOUR LIGHTS OUT TOO?!!!! *TR
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE DEALER STATED THAT THE POWER STEERING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED, BUT REFUSED TO FIX THE PROBLEM. THE FAILURE MILEAGE WAS 110,000. UPDATED 8/22/14*CN
WHILE MY WIFE WAS DRIVING HOME AT NIGHT, HER HEADLIGHTS WENT OUT ON HER 2004 MERCURY GRAND MARQUIS. SHE TRIED ALL COMBINATIONS TO GET THE LIGHTS BACK ON AND HAD TO HOLD THE HIGH BEAM PASSING LIGHT UP WHILE DRIVING THE REST OF THE WAY HOME. I TOOK THE CAR TO THE LOCAL FORD DEALER TO GET IT REPAIRED AND THEY TOLD ME IT COULD TAKE A MONTH OR MORE TO GET THE PART TO FIX IT. IN OUR AREA, THUNDERSTORMS COME UP REGULARLY DURING THE DAY, SO THE CAR CAN'T EVEN BE DRIVEN DURING THE DAY. FORD MOTOR COMPANY SAYS THAT THEY CAN'T PROVIDE A LOANER OR A RENTAL SO THAT WE CAN DRIVE SAFELY UNTIL IT IS FIXED. I DON'T UNDERSTAND WHY HEADLIGHTS GOING OUT IS NOT A SAFETY ISSUE. *TR
MY 2004 GRAND MARQUIS IS STEERING LIKE A TANK. I TOOK IT TO MY MECHANIC AND HE INFORMED ME THAT THE LOWER IMMEDIATE SHAFT WAS CORRODED AND THAT THERE WAS A RECALL 13S08 BY FORD FOR THIS STEERING PROBLEM AND THAT I SHOULD TAKE MY CAR TO A FORD DEALER. WHEN I GOT HOME I CHECKED TO SEE IF THE RECALL WAS LEGIT. THE RECALL STATED THAT ONLY 2005 THRU 2011 CARS WERE AFFECTED. I CALLED FORD CUSTOMER SERVICE TO SEE IF MY 2004 WITH THE SAME PROBLEM COULD BE COVERED BY THIS RECALL AND THEY SAID THAT THEY COULD DO NOTHING! *TR
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD NOT ILLUMINATE WHEN TURNED ON MANUALLY OR WHEN TURNED ON BY THE AUTOMATIC SENSOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 144,000.
VEHICLE HARD TO STEER. HAD TO REPLACE LOWER STEERING SHAFT. *TR
I WAS DRIVING DOWN AN INTERSTATE FREEWAY AT 65MPH AND CAME TO A CURVE, THE STEERING WAS VERY TIGHT AND WAS UNABLE TO KEEP THE CAR IN MY LANE. LUCKILY THERE WAS NO ONE NEXT TO ME AT THE TIME. FROM THAT TIME ON THE STEERING KEPT GETTING TIGHTER AND TIGHTER. I HAD TO USE BODILY FORCE TO PHYSICALLY TURN THE STEERING WHEEL. I TOOK THE CAR TO AN AUTO REPAIR SHOP AND THE ISSUE WAS DIAGNOSED AS A FAULTY STEERING SHAFT JOINTS. I HAD TO HAVE THE LOWER STEERING SHAFT REPLACED. I WAS INFORMED THAT 2005- 2011 MERCURY GRAND MARQUIS WERE RECALLED FOR THIS ISSUE. AS OF WRITING THIS 2004 GRAND MARQUIS ARE NOT INCLUDED. THIS IS A MAJOR SAFETY ISSUE AND SHOULD BE LOOKED INTO FURTHER. I BELIEVE FORD/MERCURY SHOULD BE RESPONSIBLE FOR THE COST OF THIS REPAIR. *TR
STEERING WAS TIGHT AND AS I TURNED THE WHEEL, THE STEERING BECAME LOOSE. I TOOK THE VEHICLE TO MY MECHANIC AND HE TOLD ME THAT THE STEERING SHAFT ASSEMBLY HAD TO BE REPLACED BECAUSE OF RUST. HE ALSO TOLD ME THAT I WAS CLOSE TO HAVING A FULL STEERING COLLAPSE. I NOW KNOW THAT THIS WAS A RECALL ITEM ON THE 2005 - 2011 MERCURY GRAND MARQUIS. WHY WASN'T THE 2004 VEHICLE INCLUDED?
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND CAUSED THE VEHICLE TO BECOME DIFFICULT TO CONTROL. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 68,000.
MY LIGHT CONTROL MODULE HAS BEEN DETERMINED BY THE LOCAL DEALER TO BE DEFECTIVE. I'VE BEEN TOLD IT IS ON BACK ORDER W/ NO ETA. I'VE SINCE BEEN TOLD THE NHTSA HAS INEXPLICABLY FOUND THIS TO "NOT BE A SAFETY ISSUE". I'M WONDERING ON WHAT PLANET THE NHTSA DRIVES THAT HAVING INTERMITTENTLY WORKING HEADLIGHTS IS NOT A SAFETY ISSUE? I AM EXPECTING A MORE DEFINITIVE AND TIMELY RESPONSE TO HAVING MY CAR REPAIRED. *TR
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SWAY FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE LOWER STEERING SHAFT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,000. THE CURRENT MILEAGE WAS 131,000. ..UPDATED 08/11/14 *BF THE CONSUMER STATED THIS VEHICLE'S MODEL YEAR WAS NOT INCLUDED IN THE RECALL. UPDATED 08/20/2014 *JS
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT NOTICED THAT THE VEHICLE CONTINUOUSLY LEAKED COOLANT. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY STATED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT DISCLOSE THAT THE PART WAS MODIFIED FROM PLASTIC TO METAL. THE CONTACT EXPERIENCED MULTIPLE LEAKS BEFORE THE PART WAS MODIFIED TO METAL. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. REMAILED 08/18/14*LJ UPDATED 9/18/14*CN UPDATED 02/11/2015*JS
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED WHENEVER THE AIR CONDITIONER MECHANISM WAS ACTIVATED THE AIR FAILED TO FLOW THROUGH THE VENTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO INFORMED THE CONTACT THAT THE AIR CONDITIONER CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS UNAVAILABLE.
I HAVE PAID OVER 500 BUCKS THE FIRST TIME FOR THE LIGHTING CONTROL MODULE. I HAD MY HEADLIGHTS CUT OFF ON ME WHILE I WAS DRIVING ONE DAY MORE THAN 3 YEARS AGO. I HAD TOMMY VAGHUN IN HOUSTON TX REPAIR IT. NOW I HAVE THE SAME PROBLEM AGAIN. THIS IS A PART THAT IS VERY EXPENISVE TO REPAIR. I HAVE NO CLUE WHAT THE PROBLEM IS THAT MAKES THIS HAPPEN. THIS IS A VEHICLE SAFETY ISSUE WITH NO DOUBT. THIS SHOULD BE A PROBLEM THAT FORD PAYS FOR THE REPAIRS. I CAN NOT DRIVE ANYWHERE AT NIGHT WITH OUT THE LIGHTS TURNING OFF. I HAVE TO HOLD THE FLASH TO PASS TO HAVE HEADLIGHTS. *JS
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WOULD FLICKER ON AND OFF WHILE ACTIVATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE LIGHTING CONTROL MODULE WAS REPLACED HOWEVER, THE FAILURE RECURRED RANDOMLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
WHILE DRIVING IN THE EVENING ON AN UNLIT ROAD WITH MY 10YR OLD IN THE CAR MY HEADLIGHTS JUST WENT OUT. THERE WAS NO PLACE TO PULL OVER AND WE CAME WITHIN INCHES OF ENDING UP IN A RAVINE. I HAVE READ YOUR NHTSA REPORT ON THE ISSUES WITH FORD LCMS AND I FIND IT RIDICULOUS THAT THIS IS NOT CONSIDERED A SAFETY ISSUE. THE INTERNET IS FULL OF COMPLAINTS ON THIS PART THAT FORD KNOWS WILL GO BAD AND STILL THERE IS NO RECALL. *TR
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS FAILED. THE LIGHTS RE-ILLUMINATED AFTER THE CONTACT PULLED OVER AND WAITED 5-10 MINUTES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000 AND THE CURRENT MILEAGE WAS 60,000. UPDATED 06/10/14 MA
I WAS TRAVELING FROM MEMPHIS TN. BACK HOME TO JONESBORO AR. AND THE LIGHTS JUST STOP WORKING IT WAS ABOUT 9:30 AT NIGHT ON EXPRESSWAY AND ALL OF A SUDDEN NO LIGHTS AND THEY DIDN'T COME BACK ON THE HEADLIGHTS AND I HAD TO PULL THE FLASH TO PASS FOWARD AND HOLD JUST TO HAVE LIGHTS THE WHOLE TRIP HOME HOLDING IT AND HAVING TO DRIVE WITH OTHER HAND DIFFICULT. SO IT IS A SAFETY ISSUE TO ME AND THE MANY OTHERS WITH THIS ISSUE THANKS I PRAY Y'ALL DO A RECALL ON THAT PART TO FIX THE MANY DRIVERS WITH THE SAME PROBLEMS. *JS
I WAS GETTING READY TO LEAVE MY OFFICE AT DARK, STARTED MY CAR AND HEADLIGHTS DID NOT COME ON, EVERYTHING ELSE WAS WORKING. IT IS NOW APRIL 10, 2014. ABOUT 2 MONTHS AGO MY LIGHTS HAVE BEEN WORKING INTERMITTENTLY, I WILL BE DRIVING DOWN HIGHWAY AND THEY WILL GO OUT. I PULL THE TURN LEVER TO BRIGHT LIGHTS AND THEY WORK, LET IT GO AND THEY GO OUT. SOMETIMES THEY WILL COME BACK ON, SOMETIMES NOT. IT'S GETTING WORSE AND WORSE. *TR
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT BOTH HEADLIGHTS INTERMITTENTLY FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, WHO STATED THAT THE LIGHT CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000. THE VIN WAS NOT AVAILABLE.
WHILE DRIVING, HEADLIGHTS GO OUT. THERE ARE HUNDREDS OF REPORTS ABOUT THIS ON THE WEB, BUT FORD HAS DONE NOTHING ABOUT IT. THEY DON'T EVEN TELL OWNERS WHAT TO DO WHEN THE HEADLAMPS GO OUT IN SUCH A DANGEROUS EMERGENCY. (BY HOLDING THE HEADLIGHT CONTROL ARM BACK IN THE HIGH BEAM POSITION, THE HEADLAMPS WILL GO ON (IN MY CASE) AS IS REPORTED BY OTHERS.) (THAT FATALITIES ARE NOT REPORTED IS IRRELEVANT. THIS IS EXTREMELY SERIOUS DEFECT AND FORD HAS BEEN COVERING IT UP FOR YEARS.) -30- *TR
THE OCCUPANTS (MALE DRIVER, FEMALE PASSENGER) WERE DRIVING DURING DAYLIGHT HOURS BACK HOME FROM AN APPOINTMENT. AS THE VEHICLE APPROACHED A CURVE THE DRIVER WAS UNABLE TO TURN THE STEERING WHEEL TO ANY EXTENT TO HOLD HIS LANE IN THE CURVE. THE VEHICLE CRASHED THROUGH A GUARD RAIL AND CAME TO REST IN A FIELD. THE DRIVER SUSTAINED BUMPS & BRUISES. THE PASSENGER SUSTAINED A BROKEN STERNUM AND BACK PAIN. THE CAR WAS A COMPLETE LOSS (TOTALED) AS DETERMINED BY THE INSURANCE COMPANY. WHEN THE RECENT GM RECALL OCCURRED I CHECKED THE INTERNET REGARDING FORD/MERCURY PRODUCTS. MERCURY HAD A RECALL FOR 2005-2011 VEHICLES FOR FAULTY STEERING COLUMNS THAT COULD LEAD TO ACCIDENTS. HOWEVER, THERE WERE MULTIPLE REPORTS FROM 2004 OWNERS WITH THE SAME ISSUES. THEREFORE, I DIDN'T TO SUBMIT THIS INCIDENT TO THE NTSB. *TR
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME HARD TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE STEERING COLUMN HOLSTER HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,232 AND THE CURRENT MILEAGE WAS 128,000. UPDATED 06/10/14 MA THE STEERING SHAFT WAS REPLACED. UPDATED 07/03/14
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING WHEEL HAD BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOWER INTERMEDIATE SHAFT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 90,000. UPDATED 06/24/14 MA THE CONSUMER STATED THERE WAS A RECALL ISSUED FOR 2005 MODEL YEAR AND BEYOND VEHICLES BUT EXCLUDED 2004 VEHICLES WITH SAME FAILURE. UPDATED 06/26/2014 *JS
I NOTICE SMALL PAINT PEELING AT FIRST AROUND BACK WINDOW THEN SINCE HAVE SEVER PAINT ISSUES ON BOTH SIDES OF CAR NEAR REAR WINDOW GOING TO ROOF . ALSO OTHER POINTS ON CAR BODY PAINT PEELING NOT STAYING TO CAR SURFACE . THIS CAR HAS NOW ONLY 44000 AND HAS BEEN RARELY USED AND MOSTLY GARAGED . IT WAS A GIFT FROM MY PARENTS WHOM ARE NOW PASSED AWAY. I AM AT THIS POINT IN DISBELIEF BECAUSE I ONLY USE THIS CAR MOSTLY IN SUMMER . I AM DISABLED AND A US COAST GUARD VETERAN AND FEEL THIS IS AN ISSUE FROM IMPROPER PAINT APPLICATION OR METAL PREPARATION FORM DAY OF BUILD . RECALL NEEDED A.S.A.P. *TR
I WAS DRIVING HOME WITH MY WIFE AND WIPERS CAME ON IN DELAY MODE BY THEMSELVES WITHOUT ME TOUCHING ANYTHING . I CALLED MY DEALER AND WAS TOLD THAT THEY THOUGHT IT WAS THE WIPER MOTOR OR THE MULTI FUNCTION SWITCH . FIRST I REPLACED MULTI FUNCTION SWITCH AND THE SAME ISSUE WIPER CAME ON IN DELAY MODE . I THEN REPLACED THE WIPER MOTOR AND THAT WORKED UNTIL 3/19/14 WHILE I TOOK MY CAR OUT FOR MY 31ST WEDDING ANNIVERSARY WITH MY WIFE WE WERE DRIVING TO GO TO DINNER AND MY WIPER CAME ON ONCE AGAIN AT THIS POINT I AM SO OUTRAGED AT THIS BECAUSE I JUST PUT NEW WIPER BLADE ON 2 DAYS BEFORE AND THEY JUST STARTED GOING ON IN THE SAME WAY AS BEFORE IN DELAY MODE . I ONCE AGAIN HAVE TO LOOK INTO THIS WIPER ISSUE AND I AM SICK TO DEATH NOTHING EVER GETS RECALLED OR THE COST TAKEN BY FORD FOR THE MANY ISSUES WITH THIS CAR. THERE IS NOW 44000 MILE ON A CAR I ONLY USE WHEN IT'S NICE OUT AND THIS IS JUST ONE MORE PROBLEM TO DEAL WITH AGAIN . *TR
WHILE DRIVING AT NIGHT THE HEADLIGHTS GO ON AND OFF AT WILL. HAVE TO HOLD HEADLIGHT LEVER TO GET LIGHTS ON AND ONLY THEN BRIGHT LIGHTS.VERY UNSAFE. *TR
WHILE DRIVING AT NIGHT JUST PRIOR TO ENTERING I-77 IN COLUMBIA SC MY HEADLIGHTS WENT OFF WITHOUT WARNING. I COULD ONLY KEEP THEM ON BY HOLDING DOWN THE HIGH BEAM LEVER UNTIL I GOT HOME. SINCE THEN THEY WILL SOMETIME WORK AND SOMETIME NOT. I TOOK IT TO THE LOCAL FORD DEALERSHIP AND THEY GAVE ME AN ESTIMATE OF $943.00 FOR PARTS AND LABOR. IN READING OTHER COMPLAINTS I SEE THIS IS NOT AN UNUSUAL COMPLAINT AS IT HAS HAPPENED TO OTHERS. IS THERE ANY HELP FROM THE MANUFACTURE AS I AM SURE THE LOCAL DEALERSHIP IS NOT SYMPATHETIC TO THE PROBLEM. THIS IS A DANGEROUS PROBLEM AS IT COMES WITHOUT WARNING AND I COULD BE ANYWHERE AT ANY SPEED. THIS WAS MY MOM'S CAR AND I THANK GOD IT HAPPENED TO ME AND NOT HER BEFORE SHE PASSED AWAY. *TR
WE WERE DRIVING ON RTE 202 IN CHALFONT, PA AND TURNED ONTO RTE 152 HEADING SOUTH. WHILE DRIVING ALONG AN UNLIT PART OF THE ROAD, THE HEADLIGHTS WENT OUT. THE SWITCH WAS NOT WORKING TO TURN ON OR OFF. I WENT OFF THE ROAD BUT WAS ABLE TO RECOVER SAFELY. I TURNED THE CAR AROUND AND HEADED HOME. LIGHTS CAME ON AND OFF AGAIN IN ABOUT 3 MINUTES. LIGHTS CONTINUE TO GO OFF RANDOMLY WHEN CAR IS DRIVEN AT NIGHT TIME. *TR
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WITHOUT WARNING AND BECAME DIFFICULT TO TURN WITHOUT FORCE. THE CONTACT HAD TO USE EXTREME BODLIY FORCE TO COMPLETE ANY TURNS. THE FAILURE WAS RECURRING. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE STEERING SHAFT AND BEARINGS WERE CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 124,000.
I WAS DRIVING ON THE INTERSTATE WHEN THE HEADLIGHTS WENT OFF SUDDENLY. THE ONLY WAY I COULD GET LIGHTS WAS BY HOLDING THE DIMMER SWITCH TOWARD ME ON BRIGHT. THEN IT WOULD SUDDENLY CLICK BACK ON AND THEN GO OFF AGAIN. IT WAS VERY SCARY. AFTER LOOKING THIS UP ON THE INTERNET THIS SAME SAFETY ISSUE HAS BEEN REPORTED NUMEROUS TIMES WITH THE EXACT SAME COMPLAINT. THIS IS VERY DANGEROUS. *TR
WHILE DRIVING DOWN THE STREET UNDER NORMAL CONDITIONS AT NIGHT, MY HEADLIGHTS WENT OUT UNEXPECTEDLY. THEY WOULD NOT TURN BACK ON, EITHER IN THE AUTOMATIC OR MANUAL "ON" SETTING. THIS PROBLEM CONTINUES TO HAPPEN. SOMETIMES THE LIGHTS WORK, BUT THEN WILL TURN OFF WITHOUT WARNING. I RESEARCHED THIS PROBLEM ON THE INTERNET AND THERE ARE MANY, MANY, OTHER COMPLAINTS EXACTLY THE SAME AS MINE, WITH THE SAME MAKE AND MODEL CAR. TO ME, THIS IS A MANUFACTURING DEFECT AND A MAJOR SAFETY CONCERN. CAN YOU IMAGINE THIS HAPPENING AT NIGHT ON THE HIGHWAY IN A SNOWSTORM? THE FAULTY PART SEEMS TO BE THE LIGHTING CONTROL MODULE, WHICH IN MY AREA COSTS $551.78, AND LABOR IS ABOUT $90. *TR
THE POWER STEERING DID NOT FEEL RIGHT TO ME SO I TOOK IT TO TRIANGLE SERVICE CENTER, 177 BOSTON RD, CHELMSFORD. THEY INSPECTED THE POWER STEERING SYSTEM AND THE INTERMEDIATE (LOWER) SHAFT WAS BINDING AND NEEDED REPLACEMENT. HOWEVER, BECAUSE OF THE FORD RECALL FOR 2005-2011 FORD VEHICLES, I CAN NOT GET PARTS. I CALLED FORD AND WENT TO THE DRUM HILL DEALERSHIP IN LOWELL BUT SINCE THE 2004 MERCURY GRAND MARQUIS ARE NOT IN THE RECALL, I HAVE NO RECOURSE. THIS IS THE SAME PART THAT NHTSA INVESTIGATED AND CALLED FOR A RECALL ON THE 2005-2011 FORD VEHICLES. I BELIEVE THE 2004 VEHICLES SHOULD BE INCLUDED IN THE RECALL AS IT IS THE SAME PART IN THE POWER STEERING SHAFT THAT HAS FAILED IN THE 2004 THAT FAILS IN THE 2005-2011 MODELS.
I WAS TRAVELING DOWN THE HIGHWAY AT 55 WHEN I NOTICED MY HEADLIGHTS WERE NOT REFLECTING OFF THE ROAD SIGNS. I PULLED OVER AND CHECKED MY LIGHTS AND NOTICED I ONLY HAD PARKING LIGHTS NOT HEADLIGHTS AT ALL. I GOT BACK IN THE CAR AND TRIED THE LIGHT SWITCH BUT NOTHING CAME ON. I HAD TO HAVE THE CAR TOWED AND WAS TOLD THE LCM LIGHTING CONTROL MODULE HAS FAILED. AT A COST OF 400 DOLLARS. SAFETY HAZARD FORD KNOWS ABOUT BUT IS DOING NOTHING ABOUT IT. *TR
THE VEHICLE WAS BEING HARD TO STEER AND TURN - TOLD IT TO THE DEALER AND WAS DECLARED UNSAFE TO BE ON ROAD. HAD TO GET THE STEERING COLUMN CHANGED TO THE TURN OF $679.00 - STILL HAVE DEFECTIVE PART AND RECEIPT FOR THE WORK THAT WAS DONE. *TR
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO CHANGE LANES, THE STEERING WHEEL SEIZED THEN RELEASED WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT IT WAS VERY DIFFICULT TO TURN THE STEERING WHEEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 80,000.
I WAS DRIVING SOUTHBOUND ON ROUTE 95 FROM BALTIMORE TO WASHINGTON AT NIGHT. WHILE DRIVING, MY HEADLIGHTS SUDDENLY WENT OUT. I NORMALLY KEEP THE HEADLIGHTS SET ON THE AUTOMATIC MODE. WHEN THE HEADLIGHTS WENT OUT, I TURNED THE HEADLIGHT DIAL ON THE DASH TO EACH OF THE POSITIONS WITHOUT BEING ABLE TO REILLUMINATE THE HEADLIGHTS. I NOTICED THAT WHEN I PULLED THE TURN SIGNAL LEVER TOWARDS ME, THE HIGH-BEAMS WOULD GO ON, BUT THEY WOULD NOT GO ON WHEN THE LEVER WAS PUSHED AWAY FROM ME TO KEEP THE HIGH BEAMS ON WHILE FREEING MY HANDS. I THEREFORE HAD TO DRIVE FOR APPROXIMATELY 20 MILES WHILE KEEPING THE HIGHBEAMS ACTIVATED WITH MY LEFT HAND. THIS POSED PROBLEMS WHEN I NEEDED TO TURN THE WHEEL. I BROUGHT THE CAR TO MY LOCAL FORD DEALERSHIP, JERRY'S FORD IN ANNANDALE, VIRGINIA. EVEN THOUGH I KEPT THE CAR AT THE DEALERSHIP FOR SEVERAL DAYS, THEY WERE UNABLE TO DIAGNOSE THE PROBLEM BECAUSE THE HEADLIGHTS WERE PROPERLY FUNCTIONING. THE PROBLEM RECURRED WHILE I WAS DRIVING SOUTH ON I-95, HEADED TO NEW YORK, ON OCTOBER 6. AT THAT TIME I LOST THE HEADLIGHTS AND THEY REMAINED OUT FOR WELL OVER ONE HOUR, REQUIRING ME TO KEEP THE HIGH BEAMS ACTIVATED WITH MY LEFT HAND WHILE DRIVING THE CAR. I AM NOW EXPERIENCING THE PROBLEM ON NEARLY A DAILY BASIS. I MAKE SHORT TRIPS TO THE GROCERY STORE, LESS THAN A MILE FROM MY HOUSE, AT NIGHT, AND INVARIABLY LOSE THE HEADLIGHTS WHILE DRIVING HOME. ONE TIME I WAS ABLE TO RESTORE THE HEADLIGHTS BY TURNING THE DIAL ON THE DASH TO THE MANUAL POSITION (FAR RIGHT)
EXTERIOR HEADLIGHTS GO ON AND OFF INTERMITTENTLY. HAVE TO HOLD HIGH BEAM IN PLACE IN ORDER TO HAVE LIGHTS.WILL AUTOMATICALLY TURN OFF AND ON BY ITSELF. HAS BEEN DOING THIS FOR ABOUT A WK AND IS GETTING WORSE. *TR
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE WAS A CONSTANT MOVEMENT IN THE STEERING COLUMN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THEY WERE UNABLE TO LOCATE THE PROBLEM. THERE WAS A VOLUNTARY RECALL ISSUED BY THE MANUFACTURER PERTAINING TO THE LOWER AND UPPER INTERMEDIATE STEERING SHAFT FOR THE GRAND MARQUIS MODEL YEARS 2005-2011 BUT NOT THE 2004 MODEL YEAR. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
WHILE DRIVING PA TURNPIKE HEADLIGHTS CUT OFF WITH NO WARNING OR ANY"FLICKERING",REPLACE,BULBS & FUSES. DIDN'T HELP.. THE HEADLIGHTS WOULD NOT WORK ON AUTO OR MANUAL. THE ONLY WAY WE WERE ABLE TO SAFELY GET OFF HIGHWAY WAS HOLDING BRIGHT LITE SWITCH FORWARD. THIS ISSUE HAS MADE RECALLS OF "CERTAIN MODELS AND CERTAIN,BUT NOT MINE??? WHY AREN'T MARQUIS AND CROWN VIC ,THAT ARE"OUTSIDE" THE RECALL CAR LIST,THAT HAVE THE SAME PROBLEM INCLUDED???IS IT BECAUSE NOT ENOUGH PEOPLE INJURED OR DIED?? SO I'M STUCK WITH A CAR I CAN ONLY DRIVE DURING THE DAY !!! WTH? I LIVE ON DISABILITY AND WAS TOLD IT WAS A THOUSAND DOLLAR REPAIR... WHY WOULDN'T MERCURY CONSIDER CARS "OUTSIDE" THE RECALL YEARS BE TREATED LIKE THEY WERE PART OF THE RECALL,SINCE ALL THE SYMPTOMS ARE THE SAME?? THE DEALER MADE ME FEEL LIKE I WAS TRYING TO RIP HIM OFF OR SCAM HIM. THE HEADLIGHTS CUT OFF AND BACK ON AT THEIR DISCRETION.. I DON'T FELL SAFE DRIVING MY, FAIRLY LOW MILEAGE CAR(WELL MAINTAINED).DON'T BELIEVE I'LL BE DRIVING FORD PRODUCTS AFTER THIS. IF FORD WOULD AT LEAST HELP THOSE OF US OUT HERE,BY MAKING THE LCM SOLD TO US AT A FREE/AT COST ,PRICING !I FEEL THAT WOULD BE FAIR. I'M SURE MANY CARS NOT HAVING THIS PROBLEM DON'T NEED "RECALLED". I WOULD HAVE THOUGHT FORD WOULD BE HONEST ENOUGH TO STAND BY THEIR PRODUCTS,AND ADDRESS THIS SAFETY ISSUE?! MAIL ME ONE AND I'LL PUT IT IN...THANK YOU *TR
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE LOWER STEERING SHAFT ASSEMBLY WAS REPLACED. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V385000 (STEERING) THAT PERTAINED TO THE MERCURY GRAND MARQUIS MODEL YEARS 2005-2011. THE MANUFACTURER WAS NOTIFIED AND THEY INFORMED THE CONTACT THAT THERE WAS NOT A RECALL RELATED TO THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE COMPLETING A TURN, THE VEHICLE EXHIBITED AN ABNORMAL GRINDING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE PIN BEARING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000. ...UPDATED 12/03/13 *BF THE CONSUMER STATED THE VEHICLE'S LIGHTS TURN OFF AT NIGHT, AS WELL. UPDATED 12/6/2013 *JS
TL* THE CONTACT OWNS 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEAD LIGHTS WOULD MALFUNCTION INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 48,500 AND THE CURRENT MILEAGE WAS 49,000.
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT WAS COMPLETING A TURN AT APPROXIMATELY 5 MPH WHEN THE STEERING WHEEL BECAME EXTREMELY HARD TO TURN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 81,244 AND THE CURRENT MILEAGE WAS 90,000.
SINCE AUGUST 2013, EVERY TIME I TURNED ON MY SIGNAL LIGHT, THE INTERMITTENT SOUND FOR THE SIGNAL WOULD CLICK FASTER THAN USUAL INDICATING THAT A LIGHT MIGHT BE BAD. I WOULD CHECK ALL THE LIGHTS AROUND THE VEHICLE AND THEY WERE ALL GOOD. THEN GOING ABOUT 55 ON A HIGHWAY AT NIGHT, I NOTICED THAT IT WAS REALLY DARK IN FRONT OF MY VEHICLE. PULLED OVER AND FOUND THAT I WAS DRIVING WITHOUT LIGHT. THE HEAD LAMPS HAD TURNED OFF EVEN THOUGH THEY WERE ON THE ON POSITION. I HAD TO DRIVE HOME HOLDING MY HIGH BEAM LIGHTS AT ALL TIMES. I HEARD A CLICK, THE LIGHTS CAME ON. I LET GO OF THE HIGH BEAM. THE HEAD LAMPS STAYED ON FOR 15 MIN AND CLICK, THEY WENT OFF AGAIN. THIS HAPPENED TO ME 4 TIMES. FINALLY, I TOOK THE CAR TO HAVE IT DIAGNOSED AND WAS TOLD THAT THE LIGHTING CONTROL MODULE HAD GONE BAD. I WOULD THINK THAT THERE WOULD HAVE BEEN A RECALL ON THIS ITEM SINCE SO MANY PEOPLE HAVE HAD THE SAME PROBLEM AS LISTED ON NHTSA WEBSITE. IT COULD BE REALLY DANGEROUS. *TR
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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