Page 2 of 4 · complaints 51–100 of 162

2000 Mercury Grand Marquis complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →

Vehicle Speed Control
Filed Nov 10, 2010167,000 milesFL

2000 MERCURY GRAND MARQUIS LUNGES FORWARD (RPM INCREASE @1000 AND LOUD GROWL FROM ENGINE COMPARTMENT) WHEN APPROACHING A STOP LIGHT AND/OR ALREADY STOPPED AT A LIGHT. EVERYTHING RETURNS TO NORMAL WHEN I ACCELERATE AGAIN, UNTIL THE NEXT LIGHT. THIS IS AN INTERMITTENT PROBLEM BUT VERY ANNOYING. THERE HAVE BEEN NO "INCIDENTS" FROM THIS SINCE I NOW KNOW TO EXPECT IT, BUT I COULD CERTAINLY SEE AN ACCIDENT OCCURRING AS A RESULT OF THIS DEFECT. I AM REENTERING THIS AS I THINK I MARKED THE INCORRECT YEAR MAKE ON MY PREVIOUS SUBMISSION. IT IS ACTUALLY A 2000. *TR

Seat Belts
Filed Sep 24, 201041,000 milesVA

TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT BELT WAS ABNORMALLY LOOSE AROUND THE CONTACT WHILE FASTENED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THEY DID NOT DIAGNOSE THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 41,000.

Exterior Lighting
Filed Aug 28, 2010140,000 milesAR

I OWN A 2000 GRAND MARQUIS THAT I BOUGHT N 05 AS OF THE LAST PAST YEAR I CANT DRIVE AT NIGHT CAUSE OF THE HEADLIGHTS GOING OFF WHILE DRIVING I HAVE BEEN TICKETED 4 THIS AND HAVE TAKEN IT TO A DEALER ONLY TO GET NO HELP. AFTER DRIVING 10-15MINS THEY WILL CLICK AND TURN OFF AFTER 1-5MINS POP BACK ON. I HOPE 2 GET ANSWER SO I WANT DO AWAY WITH THE FORD MOTOR COMPANY PRODUCTS. *TR

Visibility › Windshield Wiper/Washer
Filed Dec 29, 200984,090 milesNY

TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 30 MPH, THE WINDSHIELD WIPERS FAILED. SHE WAS ABLE TO DRIVE HOME SAFELY. A MECHANIC FROM A REPAIR FACILITY ADVISED HER TO CALL THE DEALER IN REFERENCE TO RECALL # 00V138000(VISIBILITY:WINDSHIELD WIPER/WASHER). AN APPOINTMENT WAS SET WITH THE DEALER FOR 01/04/2010. THE CURRENT MILEAGE WAS 84,108. THE FAILURE MILEAGE WAS APPROXIMATELY 84,090.

Service Brakes, HydraulicCrash
Filed Jun 3, 200959,000 milesCA

CATASTROPHIC BRAKE FAILURE ON 2000 MERCURY GRAND MARQUIS. INVOLVED POWER BRAKES, BOOSTER, ABS SYSTEM. CAUSED MINOR INJURIES BUT TOTAL LOSS OF TWO VEHICLES. *TR

Exterior Lighting
Filed Dec 18, 200875,500 milesTX

DRIVING AT NIGHT WITH HIGH BEAMS ON. AFTER AN EXTENDED TIME ,AT LEAST AN HOUR, HEADLIGHTS WENT OFF. SWITCHED TO LO BEAMS AND THEY CAME ON, SWITCHED BACK TO HIGH BEAMS AND THEY WENT OFF AGAIN. I HAVE A 1994 GRAND MARQUIS AND IT DOES THE EXACT SAME THING. REPLACED THE HEADLIGHT BREAKER AND STILL HAVE THE PROBLEM. *TR

Engine and Engine Cooling › Exhaust System
Filed Dec 3, 200887,000 milesFL

CAR STARTED RUNNING HOT ALL OF A SUDDEN..FOUND OUT THE INTAKE MANIFOLD WAS CRACKED AND THE COOLANT WAS LEAKING ON SPARK PLUGS AND FUEL INJECTORS. CAUSING THE CAR TO MISFIRE AND SLOW TO PICK UP SPEED. TRIED TO GET FIXED BUT WAS TOLD THE EXP. DATE WAS IN 07.SO I HAVE TO PAY OUT OF POCKET..I FEEL A RECALL SHOULDN'T HAVE AN EXPIRATION DATE CAUSE IT TELLS YOU THAT ONE OF THESE DAYS THE PART ON THE CAR IS GOING TO NEED TO BE FIXED. I FEEL FORD SHOULD LIVE UP TO THEIR WORD AND FIX THE PROBLEM NO COST TO CUSTOMER... *TR

Steering
Filed Sep 4, 200817,352 milesCA

ON 08/18/2008 MY MOTHER TOOK HER VEHICLE TO SUNNYVALE LINCOLN MERCURY DEALERSHIP [408] 732-7000[SHE PURCHASED THE VEHICLE THERE] BECAUSE SHE WAS HAVING PROBLEMS GETTING THE TRANSMISSION TO GO IN GEAR USING THE GEAR SHIFT HANDLE ON THE STEERING COLOMN. THE DEALERSHIP [INVOICE 24804, GABRIEL MEDINA] SAID THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE DROVE O.K. IT WAS JUST HARD TO GO FROM PARK TO DRIVE. MY MOTHER IS 86 YEARS OLD AND LIVES BY HER SELF. I FEEL STRONGLY THAT SHE WAS TAKEN FOR A RIDE AND CHEATED OUT OF $2,611.93. SHE WAS NEVER TOLD AS TO WHY THE TRANSMISSION NEEDED TO BE REPLACED, SHE DRIVES A 2000 MERCURY GRAND MARQUIS WITH 17,352 MILES ON IT. ALL OIL CHANGES AND SERVICE WORK WAS DONE AT THE DEALERSHIP FROM DAY ONE. NOW THE TRANSMISSION IS MISSING. HER WARRANTY COVERAGE FOR THE TRANSMISSION IS HER RECEIPT FROM THE DEALERSHIP. THERE WAS NEVER A PROBLEM WITH THE SHIFTING OF THE TRANSMISSION ONCE SHE GOT THE GEAR SHIFT HANDLE TO GO TO DRIVE. SO, IF THERE IS A PROBLEM WITH THE LINKAGE FROM THE STEERING COLUMN TO THE TRANSMISSION, WHY DID THE TRANSMISSION HAVE TO BE REPLACED? *TR

Equipment › Appliance › Air Conditioner
Filed Aug 20, 200846,000 milesGA

TL*THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE IS NO AIR CONDITIONING FILTER FOR THE AIR VENTS IN THE VEHICLE. FORD STATED THAT THERE WAS NO VACUUM IN THE VENTILATION SYSTEM IN ORDER TO FILTER THE AIR CONDITIONING SYSTEM. THE FAILURE MILEAGE WAS 46,000 AND CURRENT MILEAGE WAS 90,000.

Air Bags › FrontalCrash2 injured
Filed Mar 13, 2008FL

2000 MERCURY GRAND MARQUIS AIR BAGS FAILED TO INFLATE IN AN ACCIDENT. CONSUMER STATES THAT HE WAS INVOLVED IN AN ACCIDENT AND THAT THE AIR BAGS DID NOT INFLATE. CONSUMER SENT A COMPLAINT TO FORD AND NEVER RECEIVED A RESPONSE. *KB

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Mar 6, 200894,000 milesAL

I FILLED THE FUEL TANK. SHORTLY I NOTICED THAT THE FUEL GAUGE LEVEL WAS RAPIDLY DROPPING. I STOPPED THE VEHICLE ON THE SIDE OF THE INTERSTATE. FUEL WAS POURING FROM BENEATH THE VEHICLE. A LARGE PUDDLE OF FUEL COLLECTED UNDER THE VEHICLE. I HAD THE VEHICLE TOWED. THE FUEL PUMP HAD STUCK AT 65 PSI AND RUPTURED THE FUEL LINE. I HAD THE FUEL LINE AND PUMP, ALONG WITH THE FILTER REPLACED. *TR

Electrical System › 12v/24v/48v BatteryFire
Filed Sep 19, 200781,210 milesMA

TL*THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. WHILE DRIVING 25 MPH, THE CONTACT NOTICED SMOKE, A POIGNANT ODOR, AND SMALL FLAMES SEEPING FROM THE DASHBOARD. HE PULLED OVER, EXITED THE VEHICLE, AND CALLED 911. HE TAMED THE FIRE WITH A FIRE EXTINGUISHER. THE POLICE AND FIRE DEPARTMENTS ARRIVED AND DISCONNECTED THE BATTERY. A POLICE REPORT WAS FILED. THE CONTACT DID NOT NOTIFY A DEALER AND NO REPAIRS WERE MADE. THE CURRENT AND FAILURE MILEAGES WERE 81,210. UPDATED 12-12-07 *BF A COPY OF THE POLICE REPORT WAS PROVIDED. UPDATED 12/12/07 *TR

Vehicle Speed ControlCrash
Filed Mar 15, 200735,000 milesNY

TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. WHILE DRIVING AT VARIOUS SPEEDS BETWEEN 5 AND 10 MPH THE VEHICLE ACCELERATED ON ITS OWN AND THE BRAKES WOULD NOT STOP THE VEHICLE. TO STOP THE VEHICLE, THE CONTACT HAD TO PUT THE VEHICLE IN NEUTRAL. THE FAILURE MILEAGE WAS 35,000. THERE WERE NO WARNING INDICATOR LIGHTS ILLUMINATED. THE CURRENT MILEAGE WAS 37,000. THE CONSUMER STATED THAT HE PREVIOUSLY PUT THE CAR IN REVERSE AND IT TOOK OFF HE KEPT BRAKING BUT THE VEHICLE WOULDN'T STOP AND DAMAGED THE FRONT END OF THE CAR. UPDATE 05/22/07*TR

Engine and Engine Cooling › Engine
Filed Nov 14, 200695,175 milesTX

ENGINE FAILURE DUE TO A DEFECTIVE PLASTIC ENGINE INTAKE MANIFOLD. 2000 MERCURY GRAND MARQUIS BEGAN TO HESITATE; THE DEALER SAID IT WAS CAUSED BY A DEFECTIVE NYLON INTAKE MANIFOLD, AND THEY WOULD NOT COVER THE COST OF REPAIRS. FORD HAS HAD MANY COMPLAINTS ON THIS DEFECT. *NM

Suspension › Front › Control Arm › Upper Ball Joint
Filed Aug 21, 200648,942 milesFL

DT*: THE CONTACT STATED WHEN THE VEHICLE WAS TAKEN IN FOR MAINTENANCE TO REPLACE A VAPOR MANAGEMENT VALVE, THE SERVICE DEALER NOTED THAT BOTH UPPER AND LOWER BALL JOINTS WERE WORN. THERE WERE NO IMMEDIATE REPAIRS MADE TO THE BALL JOINTS.

Vehicle Speed Control › Cruise Control
Filed Aug 8, 200663,196 milesLA

DT*: THE CONTACT STATED WHEN THE CRUISE CONTROL WAS DEACTIVATED MANUALLY OR DEACTIVATED BY APPLYING BRAKE PRESSURE, THERE WAS A LOUD POPPING NOISE. THE DEALERSHIP DETERMINED THIS WAS BY PRESSURE IN THE CRUISE CONTROL LINE. THE CONTACT EXPRESSED THIS PROBLEM WAS RELATED TO BRAKE REPAIR WORK PERFORMED BY THE DEALERSHIP.

Vehicle Speed Control
Filed Jul 12, 200688,000 milesIN

DT*: THE CONTACT STATED THE ENGINE REVVED FOR NO APPARENT REASON AND THE CHECK ENGINE LIGHT ILLUMINATED PREVIOUSLY. THE VEHICLE HAS NOT BE TAKEN TO THE DEALER. THE VEHICLE HAD ONE ACCIDENT ABOUT 2.5 YEARS AGO WHEN THE VEHICLE HIT A DEER. THE DEALER DETERMINED THEN THAT THERE WERE NO ENGINE PROBLEMS AFTER THE ACCIDENT, ONLY DAMAGE TO THE BODY OF THE VEHICLE. THE CONTACT EXPRESSED THAT ON TWO OCCASIONS WHILE THE VEHICLE WAS BEING PARKED, THE ENGINE HAS SURPASSED 5000 RPMS.*AK

Seat Belts
Filed May 9, 200642,000 milesAL

DT*: THE CONTACT STATED WHILE PULLING THE SEAT BELT, THE RETRACTOR MECHANISM LOCKED MAKING IT IMPOSSIBLE TO BUCKLE THE SEAT BELT. THE DEALER INDICATED THE SPRING IN THE RETRACTOR MECHANISM WAS BROKEN AND IT NEEDED TO BE REPLACED.

Visibility › Windshield Wiper/Washer
Filed Feb 21, 200657,552 milesIN

DT*: THE CONTACT STATED THE WINDSHIELD WIPERS WERE REPAIRED PREVIOUSLY UNDER RECALL. LAST SATURDAY THE WINDSHIELD WIPERS STOPPED WORKING WITHOUT WARNING. THERE IS A RECALL, #00V138000 CONCERNING THE WINDSHIELD WIPER/WASHER HOWEVER; THE RECALL DID NOT CORRECT THE PROBLEM. THE DEALER HAS NOT BEEN CONTACTED AND THE VEHICLE HAS NOT BEEN REPAIRED. UPDATED 03/09/06. *JB

Visibility › Windshield Wiper/Washer
Filed Dec 7, 200573,825 milesOH

DT: THE CONTACT STATED VEHICLE WAS REPAIRED UNDER RECALL 00V138000 CONCERNING THE WINDSHIELD WIPER CONTROL MODULE IN AUGUST 2000. THE WINDSHIELD WIPER CONTROL MODULE. THE PROBLEM RECURRED. WHILE THE CONTACT'S WIFE WAS DRIVING HOME FROM WORK THE WINDSHIELD WIPERS STOPPED WORKING. THE REPAIRS WILL BE MADE AT THE CONTACT'S EXPENSE.*AK

Service Brakes, Hydraulic
Filed Nov 15, 200517,766 milesNJ

CONSUMER 2000 GRAND MARQUIS BRAKES RE-LINED AND REAR ROTORS WERE REPLACED AT 17000 MILES. *TS *JB

Equipment › Appliance › Air Conditioner
Filed Nov 9, 200540,000 milesNJ

DT: THE CONTACT HAD TO REPLACE FUSES APPROXIMATELY EVERY THREE TO FOUR DAYS. THE DEALER SAID IT MAY BE THE CLOCK SPRING, BUT THEY WOULD HAVE TO PERFORM A DIAGNOSTIC TEST TO CONFIRM THE PROBLEM. THE DIAGNOSTIC TEST HAS NOT BEEN PERFORMED. THE CONTACT REPORTED THAT THE CONDENSER WENT OUT AT APPROXIMATELY 40,000 MILES. *AK

Engine and Engine Cooling › Engine
Filed Oct 25, 200557,000 milesFL

2000 MERCURY GRAND MARQUIS ENGINE SHUT DOWN CAUSING CONSUMER TO LOSE POWER BRAKES AND STEERING. THIS WAS CAUSED BY A SHORT IN SPARK PLUG. *TS THE SHORT OCCURRED IN THE SPARK PLUG ON THE #4 CYLINDER. THIS CONFUSED THE POWER CONTROL MODULE WITH SIGNALS IT WAS RECEIVING FROM THE ENGINE AND TRIED TO COMPENSATE WHICH AFFECTED OTHER SYSTEMS AND A SORT OF CHAIN REACTION OCCURRED. *NM

Electrical System
Filed Oct 5, 200561,000 milesKY

CONSUMER 2000 MERCURY MARQUIS LS SHIFTS GEARS ON ITS OWN AT 45 65 MPH AND THEN THE TRAC CONTROL LIGHT COMES ON. *TS WHEN THE TRAC LIGHT CAME ON, THE VEHICLE COMPLETELY SHUT DOWN, AS IF THE CONSUMER HAD USED THE KEY TO TURN OFF THE IGNITION. AFTER SEVERAL VISITS TO DIFFERENT DEALERS, NO ON HAS BEEN ABLE TO FIND THE PROBLEM. *JB

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Aug 22, 200552,584 milesFL

THE CARS STARTED MISSING AND RUNNING ROUGH EVEN AFTER HAVING A COMPLETE TUNE-UP AND AFTER ABOUT WEEK LATER IT STARTED ALL OVER AND WAS TAKEN INTO THE MERCURY DEALERSHIP THAT FOUND THAT THE INTAKE MANIFOLD WAS CRACKED AND HAD TO BE REPLACED AT OUR EXPENSE, WHICH WE JUST RECEIVED A LETTER IN THE MAIL REGARDING A CLASS-ACTION LAWSUIT AGAINST FORD FOR THE SAME PROBLEM. I DO BELIEVE THAT THIS NEEDS TO BE FOLLOWED UP AND FORD NEEDS TO REFUND ALL EXPENSES DUE TO THE CUSTOMERS. PLEASE CHECK INTO THIS SITUATION, WE ALSO HAVE A FRIEND WHO HAS HAD THE SAME PROBLEM AND HAD TO HAVE HIS REPLACED. THANK YOU

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Jun 28, 200547,530 milesNY

THE BLOWER MOTOR ON MY GRAND MARQUIS LS BECAME INOPERATIVE. AFTER TROUBLESHOOTING THE PROBLEM, MY SERVICE PROVIDER DETERMINED THAT THE BLOWER MOTOR SPEED CONTROLLER WAS THE SOURCE OF THE PROBLEM. THEY PROCEEDED TO ORDER A NEW ONE, AND WERE INFORMED THAT THIS ITEM WAS ON NATIONWIDE BACKOREDER AND THEY HAD NO IDEA WHEN A NEW ONE COULD BE OBTAINED. THIS TELLS ME THAT THERE MUST BE A SIGNIFICANT NUMBER OF GRAND MARQUIS AUTOS WITH THE SAME PROBLEM. IT IS A SAFETY CONCERN BECAUSE THERE WOULD BE FOGGING OF THE WINDOWS DURING INCLEMENT WEATHER AND NO MEANS TO CLEAR THEM. IF THIS MODULE HAS AN EXCESSIVE FAILURE RATE, THE ITEM SHOULD BE PLACE ON A RECALL LIST.

Suspension › Front › Wheel Bearing
Filed Apr 28, 2005LA

2000 MERCURY MARQUIS HAS A DEFECTIVE STEERING GEAR BOX. *MR THE PROBLEM WAS DUE TO A DEFECTIVE BUSHING IN THE STEERING GEAR BOX THAT PUT A BINDING MOTION ON THE STEERING MECHANISM. THE BINDING ACTION WAS OVERRIDDEN BY POWER ASSIST ON TURNS, BUT NECESSITATED THAT THE POWER ASSIST BE USED TO COMPLETE THE RETURN AFTER THE TURN WAS COMPLETED. *SC

Electrical System
Filed Apr 20, 2005PA

2000 GRAND MARQUIS EXPERIENCING PROBLEMS WITH THE HEADLIGHTS, INTERIOR LIGHTS AND DASHBOARD LIGHTS.***NO ANSWER REQUIRED***. *MR THE CONSUMER TOOK THE VEHICLE TO THE DEALER BUT THEY WERE UNABLE TO FIND ANY PROBLEMS. TWO MONTHS LATER WHILE DRIVING, THE HEADLIGHTS AND DASH LIGHTS WENT OUT. AFTER ABOUT 15 SECONDS THE LIGHTS CAME BACK ON. *JB

Electrical System
Filed Mar 28, 200520,000 milesPA

VEHICLE WAS GOING ABOUT 35 MPH WHEN ALL OF A SUDDEN IT STARTED SHAKING. THEN, LOST ITS TRACTION CONTROL, AND CAUSED THE LIGHTS IN THE DASHBOARD TO TURN OFF. THIS EVENTUALLY LED THE ENGINE TO SHUT OFF, AND THE DRIVER LOST STEERING. TAKEN TO DEALER FOR A CHECKUP, BUT THE RESULTS SHOWED THAT THE CAUSE WAS UNDETERMINED.*AK CAR SHUDDERED, FOLLOWED BY ENGINE SHUT DOWN RESULTING IN LOSS OF POWER BRAKES AND STEERING. *BF *NM

Exterior Lighting › Headlights
Filed Mar 22, 200529,700 milesPA

HEADLIGHTS AND INTERIOR LIGHTS COME ON AFTER THE VEHICLE WAS SHUT OFF FOR A LONG PERIOD OF TIME. CONSUMER WAS CONCERNED THAT THE BATTERY SYSTEM WILL WEAR DOWN. *AK

Exterior Lighting › Headlights
Filed Mar 21, 2005PA

WHILE BEING PARKED THE HEADLIGHTS WILL INTERMITTENTLY COME ON AND OFF WITHOUT A KEY BEING IN THE IGNITION. CONSUMER STATED THE DEALER CHANGED THE HEADLIGHT SWITCH. HOWEVER, WHILE DRIVING AT NIGHT THE HEADLIGHTS COMPLETELY WENT OUT. THE CONSUMER WAS DRIVING AT 65 MPH.

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Mar 16, 200588,000 milesVA

THE INTAKE MANIFOLD DEVELOPED CRACKS. AS A RESULT, THE ENGINE COOLANT LEAKED ONTO THE COILS THAT CONNECT TO THE SPARK PLUGS, CAUSING THE VEHICLE TO SHAKE AND SKIP CYLINDERS. *AK

Vehicle Speed Control › Cruise Control
Filed Feb 16, 2005NJ

WHILE DRIVING ON WITH THE SPEED CONTROL ON , THE ENGINE ABRUPTLY STOPPED. *BF THE IGNITION KEY WAS TURNED OFF, WHICH INACTIVATED THE SPEED CONTROL, AND THE ENGINE WAS STARTED WITH NO PROBLEM. *SC THE CONSUMER STATED THERE WAS A SMELL HOT BURNING WIRES.*JB

Vehicle Speed Control
Filed Feb 3, 2005108,161 milesNC

THE VEHICLE ACCELERATED WHILE ON THE HIGHWAY TO 60 MPH. THE CONSUMER PUT THE VEHICLE INTO NEUTRAL TO SLOW IT DOWN. AFTER TAKING IT TO THE GARAGE THE RPM(S) WERE COMPLETELY OPEN. THE IDLE VALVE WAS FOUND TO BE DEFECTIVE AND REPLACED.

Vehicle Speed Control
Filed Jan 31, 200530,000 milesNJ

WHILE DRIVING 70 MPH VEHICLE STALLED. CRUISE CONTROL WAS ENGAGED. AFTER WAITING FOR A LITTLE WHILE THE VEHICLE WAS RESTARTED. VEHICLE CONTINUED TO RUN FOR A WHILE BEFORE IT STALLED AGAIN. VEHICLE WAS TOWED TO A REPAIR SHOP, AND NOTHING COULD BE FOUND.*AK

Suspension › Front › Wheel Bearing
Filed Jan 28, 2005IL

WHILE DRIVING VEHICLE MADE A VERY LOUD NOISE. TOOK VEHICLE TO THE DEALER AND GOT NO SATISFACTION. TOOK IT TO ANOTHER DEALER, AND WAS TOLD THAT REAR END BEARINGS HAD TO BE REPLACED DUE TO DETERIORATION. *AK

Exterior Lighting › Headlights
Filed Jan 18, 200563,000 milesOK

CONSUMER WAS DRIVING AT 55 MPH AND THE LIGHTS CUT OFF. CONSUMER STOPPED IN THE MIDDLE OF THE ROAD, AND THE LIGHTS CAME ON. THEY CONTINUED TO SHUT OFF AND ON AT LEAST FOUR MORE TIMES BEFORE THE CONSUMER COULD DRIVE HOME.*AK *TC

Structure › Body › Hood
Filed Jan 4, 200533,350 milesSC

WHEN TRAVELING AT INTERSTATE SPEEDS (65-70 MPH) OR GREATER AN UNBEARABLE NOISE/ VIBERATION JUST AT THE BACK OF THE HOOD AND LEADING EDGE OF WINDSHIELD ON THE DRIVERS SIDE MAKES DRIVING A NIGHTMARE. TOOK TO DEALER AND MERCURY HAS ISSUED A TECHNICAL SERVICE BULLETIN FOR THIS EXACT PROBLEM. DEALER NOR FORD/MERCURY WILL MAKE REPAIRS. NEW PARTS TO CORRECT CONDITON COST IN EXCESS OF $100.00 . *AK

Electrical System
Filed Dec 28, 200458,000 milesGA

THE INTERIOR LIGHTS COME ON WHEN THERE IS NO ONE IN THE VEHICLE AND NO KEY IS IN THE IGNITION. NO OTHER LIGHTS COME ON. *JB

Seat Belts › Front › Warning Light/Devices
Filed Nov 30, 2004IL

SEAT BELT WARNING ALARM GOES OFF WHILE PARKED AND WARMING ENGINE. NO ONE IN CAR.PROGRAMABLE NOT TO GO OFF WHEN SET. PROGRAM LOOSES MEMORY WHEN COOL WEATHER SETS IN. HAS HAPPENED THE LAST THREE YEARS . WAS TOLD THIS IS NORMAL. WHY DOES IT NOT HAPPEN IN WARM WEATHER?*AK

Tires › Tread/Belt
Filed Nov 9, 2004FL

WHILE DRIVING 70 MPH THE CONSUMER'S VEHICLE HAD TWO SEPARATED BLOWOUTS. THE FIRST OCCURRED AT APPROXIMATED 14000 MILES, THE SECOND AFTER 30000 MILES. COOPER SIGMA REGENT TIRES 225/60/15, RATED AB. *NM *TC

Seat Belts › Front › Retractor
Filed Sep 30, 2004148,000 milesTX

BOTH FRONT SEAT BELTS WILL NOT PROPERLY RETRACT AFTER THE DRIVER OR THE PASSENGER EXITED THE VEHICLE. DEALER WAS CONTACTED.*AK

Seat Belts › Front › Buckle Assembly
Filed Sep 13, 2004DC

PROBLEMS WITH SEATBELTS ON 2000 MERCURY GRAND MARQUIS. *MR THE FAILURE OCCURRED WITHOUT WARNING. (THE PUSH BUTTON ON THE BUCKLE WOULD NOT RELEASE) *SC *JB

Exterior Lighting › Headlights
Filed Aug 18, 2004WI

WHEN EVER THE CAR IS DROVE WITH ITS LIGHTS ON BRIGHT, AFTER 5-10 MINUTES OF DRIVING, THE LIGHTS START TO FLICKER AND EVERY THING IN THE DASH GOES OUT ALONG WITH THE LIGHTS, WHICH LEAVES YOU IN TOTAL DARKNESS, WHICH IS VERY DANGEROUS WHEN DRIVING AT NIGHT. SO FAR THERE HAS NOT BEEN ANY ACCIDENTS OR INJURIES FROM THIS, I WOULD LIKE TO KNOW WHY THIS HAPPENS AND HOW IT CAN BE CORRECTED? THIS DOES NOT HAPPEN WITH THE DIMMS ON WHILE DRIVING...

Tires
Filed Apr 21, 200420,000 milesNJ

THE RIGHT FRONT TIRE EXPERIENCED A BLOWOUT WHILE DRIVING ON A 2 LANE BACK ROAD AT 30 MPH. ALSO, THE JACK BROKE IN HALF WHEN VEHICLE WAS BEING JACKED UP TO REMOVE THE BLOWOUT TIRE. THIS CAUSED THE VEHICLE TO CRASH DOWN AND ALMOST SEVER THE CONSUMER'S LEG. MANUFACTURER WAS NOTIFIED, AND REQUESTED THAT THE CONSUMER SEND THE JACK TO THERE CORPORATE OFFICE. *AK

Visibility › Windshield Wiper/Washer
Filed Apr 6, 200458,000 milesOH

THE WIPER CONTROL MODULE FAILED IN A BLIZZARD, AN EXTREMELY DANGEROUS SITUATION. WHAT BOTHERS ME THE MOST IS THAT THIS WIPER CONTROL MODULE WAS THE SUBJECT OF A RECALL. I COMPLIED WITH THE RECALL AND HAD THE MODULE REPLACED. BUT IT'S OBVIOUS TO ME THAT FORD EITHER DID NOT REPLACE THE PART OR JUST PUT ANOTHER DEFECTIVE PART INTO MY CAR. WHAT GOOD IS A RECALL IF THE REPLACEMENT PART IS ALSO DEFECTIVE? THE SPECIFIC RECALL WAS 00S09 MAY 2000 RECALL - WIPER CONTROL MODULE REPLACEMENT MY SITUATION WAS EXACTLY AS DESCRIBED IN THE RECALL. THE WIPERS FAILED WITHOUT WARNING IN HEAVY SNOW (THUS HEAVY LOAD ON THE WIPERS). AGAIN, A VERY DANGEROUS SITUATION. *LA

Power Train › Driveline › Driveshaft
Filed Feb 4, 200440,000 milesGA

I OWN A 2000 GRAND MARQUIS WITH 41,000 MILES AND HAD TO REPLACE THE DRIVE HAFT. I WAS GETTING NOTICABLE VIBRATION ABOVE 65. DRIVE SHAFT WAS BENT. VIBRATION IS GONE BUT THERE IS SOME LOW LEVEL NOISE FROM THE REAR END. MECHANIC SAYS IT IS THE GEARS.*AK I ALSO OWN A 1999 GRAND MARQUIS WITH THE SAME OPTIONAL EQUIPMENT AS THE 2000. THE 1999 HAS 71,000 MILES AND RUNS SMOOTH AND QUIET.

Service Brakes, Hydraulic
Filed Jan 15, 200472,000 milesNC

AIR CONTROL VALVE FAILURE. THIS ITEM NOT COVERED BY MY 90,000 MILE WARRANTY. WHY NOT? SHOP SAID AN ITEM THAT CONTROLS BRAKING JAMMED CAUSING THE BRAKES IN THE FRONT BRAKES NOT TO RETRACT AFTER RELEASING PEDAL THEREFORE DESTROYING CALIPERS PADS & ROTORS. THIS ITEM NOT COVERED BY EXTENDED WARRANTY EITHER. WHY NOT?

TiresCrash
Filed Dec 22, 2003MI

VEHICLE EXPERIENCED TIRE BLOW OUT.*MR THE CONSUMER RAN OVER AN OBJECT IN THE ROAD, LOST CONTROL OF THE VEHICLE AND HIT A SEMI TRUCK. *CB *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Dec 10, 2003PA

DESIGN OF VEHICLE ROTORS ARE CAUSING PROBLEMS WITH BRAKE PADS.*MR ROUTINE INSPECTION OF THE ROTORS SHOWED DEEP GROOVING OF THE ROTORS BY THE BRAKE PADS. THE WEAR ON THE PADS WAS WITHIN TOLERANCE BUT THE ROTORS HAD TO BE MACHINED TO RESTORE SURFACE INTEGRITY. THE CONSUMER CONTACTED THE MANUFACTURER WHO INDICATED THAT THE ROTORS ARE EXPENDABLE ITEMS BUT THE CONSUMER DISAGREES AND BELIEVES THE BRAKING SYSTEM IS DESIGNED POORLY. *NM

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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