2010 Mercedes-Benz Sprinter 3500

Routine

Owners filed 4 complaints about this vehicle with federal regulators, most often about the engine. It has been recalled 6 times.

What fails
ComponentReportsCrashesFiresInjuries
Engine2
000
Service Brakes, Air1
000
Air Bags1
000

6 safety recalls

Part 573 reports
Air Bags › Frontal › Passenger Side › Inflator Module17V479000
Filed Jul 28, 201720,665 vehiclesDaimler Vans Usa, Llc

Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2010-2011 Freightliner and Mercedes Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy. DVUSA will notify owners, and dealers will replace the front passenger side air bag, free of charge. The began on January 12, 2018. Owners may contact DVUSA customer service at 1-877-762-8267. Note: This recall partially supersedes recall 16V-379.

Air Bags › Frontal › Driver Side › Inflator Module16V077000
Filed Feb 10, 2016136,361 vehiclesDaimler Vans Usa, Llc

Defect. Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.

Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

Remedy. Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.

Equipment Adaptive/Mobility14V706000
Filed Nov 5, 201434 vehiclesCummings Mobility Conversion & Supply

Defect. Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation after January 1, 2006. The platform side plate of the affected wheelchair lifts may crack.

Risk. If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.

Remedy. Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.

Seat Belts11V210000
Filed Mar 30, 20113,437 vehiclesMercedes-Benz Usa, Llc - Dba Sprinter

Defect. MERCEDES-BENZ IS RECALLING CERTAIN MODEL YEAR 2008-2011 2500 AND 3500 SPRINTER VEHICLES EQUIPPED WITH AN OPTIONAL THREE-SEAT BENCH IN THE PASSENGER COMPARTMENT. THE SEAT BENCHES IN THE SECOND SEATING ROW MAY HAVE BEEN EQUIPPED WITH SAFETY BELTS THAT DO NOT MEET THE MINIMUM REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 208, "OCCUPANT PROTECTION IN INTERIOR IMPACT," AND MOTOR VEHICLE SAFETY STANDARD 209, "SEAT BELT ASSEMBLIES." FIRST, THOSE SAFETY BELTS MAY NOT LOCK AS REQUIRED. SECOND, THE ASSEMBLY LOOP MAY NOT PERFORM TO MINIMUM FORCE REQUIREMENTS.

Risk. IN THE EVENT OF A CRASH, THE SAFETY BELTS IN THESE VEHICLES MAY NOT PERFORM AS REQUIRED SUCH THAT A SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF INJURY OR DEATH IN THE EVENT OF A CRASH.

Remedy. MERCEDES-BENZ WILL INSPECT AND REPLACE ANY SEAT BELT ASSEMBLIES THAT DO NOT MEET THE REQUIREMENTS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 15, 2011. OWNERS MAY CONTACT MERCEDES-BENZ AT 843-695-5000.

Structure10V655000
Filed Dec 29, 20103 vehiclesMercedes-Benz Usa, Llc - Dba Sprinter

Defect. MERCEDES BENZ IS RECALLING CERTAIN MODEL YEAR 2007 AND 2010 2500 AND 3500 SPRINTER VEHICLES. THE CORRECT INTERIOR TRIM COVERING THE A-PILLARS MAY NOT HAVE BEEN INSTALLED. IF INCORRECT TRIM WAS INSTALLED ON A VEHICLE, THE VEHICLE WOULD FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 201, "OCCUPANT PROTECTION IN INTERIOR IMPACT."

Risk. IN THE EVENT OF A VEHICLE CRASH, THE VEHICLES MAY NOT PROVIDE THE PROTECTION REQUIRED BY THE STANDARD IF AN OCCUPANT STRIKES THE A-PILLAR TRIM.

Remedy. MERCEDES-BENZ WILL CHECK TO SEE IF THE CORRECT TRIM COVER WAS INSTALLED AND, IF NOT, REPLACE THAT TRIM COVER WITH THE CORRECT ONE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING FEBRUARY 2011. OWNERS MAY CONTACT MERCEDES-BENZ AT 843-695-5000.

Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and Cap10V294000
Filed Jun 29, 20102,589 vehiclesSprinter Engineering & Compliance Suppor

Defect. SPRINTER IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 VEHICLES MANUFACTURED FROM NOVEMBER 2009 THROUGH MARCH 2010 AND SOLD UNDER THE MERCEDES-BENZ, FREIGHTLINER, AND DODGE BRAND NAME. THE SPRING PLATE WHICH ATTACHES THE OIL FILLER NECK TO THE CYLINDER-HEAD COVER MAY CRACK.

Risk. A CRACK IN THE SPRING PLATE MAY RESULT IN ENGINE OIL LEAKING INTO THE ENGINE COMPARTMENT FROM THE OIL FILLER NECK, POSSIBLY LEADING TO THE ACCUMULATION OF DIRT IN THE ENGINE COMPARTMENT WITH SUBSEQUENT SOILING OF THE ROAD SURFACE WHICH COULD LEAD TO A VEHICLE CRASH.

Remedy. DEALERS WILL REPLACE THE OIL FILLER NECK FREE OF CHARGE. MERCEDES-BENZ USA IS HANDLING THE MERCEDES-BENZ AND FREIGHTLINER SPRINTER OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN, AND CHRYSLER IS HANDLING THE DODGE SPRINTER OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN. THE SAFETY RECALL BEGAN ON OCTOBER 4, 2010. MERCEDES-BENZ AND FREIGHTLINER SPRINTER OWNERS MAY CONTACT MBUSA, LLC AT 1-877-762-8276, AND DODGE SPRINTER OWNERS MAY CONTACT CHRYSLER AT 1-800-992-1997.

What owners reported

Newest filings
Service Brakes, Air
Filed Sep 8, 202174,500 milesNC

The contact owns a 2010 Mercedes-Benz Sprinter 3500. The contact stated that while driving at various speeds, the brake pedal would depress to the floorboard without warning. The contact stated that he had to pump the brake pedal several times for the vehicle to come to a complete stop. The contact had initially taken the vehicle to an independent mechanic where he had the brake pads and rotors replaced; however, the failure persisted. The contact then took the vehicle to a dealer where they performed an inspection and found no defects with the vehicle. The manufacturer was also notified of the failure and informed him that there were no open recalls on his vehicle. The vehicle was not repaired. The failure mileage was approximately 74,500.

Air Bags
Filed Aug 21, 2018NY

TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ SPRINTER 3500 (F3CC170). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V379000 (AIR BAGS) AND 16V077000 (AIR BAGS). THE DEALER REFUSED TO PERFORM THE RECALL REPAIRS DUE TO THE VEHICLE TYPE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KENWORTH NORTHEAST ROCHESTER (25 AIRLINE DR, ROCHESTER, NY) WAS CONTACTED, BUT THE DEALER REFUSED TO PERFORM THE REPAIRS DUE TO COMPANY POLICY. MERCEDES-BENZ OF ROCHESTER (4296 W HENRIETTA RD, ROCHESTER, NY) ALSO REFUSED TO PERFORM THE REPAIRS DUE TO THE COMPANY POLICY OF NOT SERVICING SPRINTER RECALLS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY OUT OF POCKET FOR THE REPAIRS OR TRY A DEALER IN ANOTHER STATE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. **TR CONSUMER STATED: SHOULD BE FREIGHTLINER SPRINTER. KENWORTH NORTHEAST ROCHESTER HAS NOTHING TO DO WITH THIS ISSUE. THEY DO NOT AND NEVER HAVE SOLD THE SPRINTER VAN. THE COMPANIES I CONTACTED WERE FREIGHTLINER OF ROCHESTER 300 MIDDLE RD. HENRIETTA, NY AND FLEET MAINTENANCE USED TO SERVICE MY VAN BUT NO LONGER SERVICES ANY SPRINTER VAN. I MUST GO TO THE MERCEDES BENZ OF ROCHESTER FOR SERVICE. "NOT SERVICING SPRINTER RECALLS" SHOULD READ "NOT SERVICING ANY FREIGHTLINER SPRINTER RECALLS." I AM TOLD THIS IS DUE TO A FRANCHISE AGREEMENT IN NEW YORK STATE ONLY. I CAN PAY OVER $1000.00 OR

Engine
Filed May 30, 201819,000 milesNC

LOSS OF POWER WILL NOT GO MORE THAN 15-20 MPH VEHICLE IN MOTION ENGINE LIGHT CAME ON AND LOSS OF EXCELLERATION ON HIGHWAY

Engine
Filed Mar 28, 201818,777 milesCA

VEHICLE HAS LESS THAN 19000 MILES.. MANIFOLD ACTUATOR MOTOR WENT OUT.. ($1700.00). MERCEDES MECHANIC SAYS THIS ACTUATOR BREAKS "FREQUENTLY".

4 of 4 complaints, reproduced as filed.

Across model years

Worst on record: 2016
YearComplaintsRecallsFiresDeathsAssessment
20243300Routine
202317600Routine
20228600Routine
202181600Routine
2020132200Routine
2019274110Routine
201891000Routine
201728900Routine
2016621620Routine
2015371500Routine
201454710Routine
201345500Routine
201221411Fatalities reported
20118400Routine
2010 — this page4600Routine
20091110Routine
20081000Routine
20070100Routine

Compare every Sprinter 3500 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Jul 28, 2017. Source: NHTSA Office of Defects Investigation.