No owner complaints are on file for this vehicle. It has been recalled 3 times.
3 safety recalls
Part 573 reports
Communication19V787000
Filed Nov 1, 201924,226 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Risk. An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy. MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Steering › Electric Power Assist System16V899000
Filed Dec 14, 201670 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 SL550, 2013-2014 SL63 AMG, 2014-2016 E350, 2014 E350 Cabriolet, E350 Coupe, 2014-2015 S550, 2015 E350 Bluetec, 2015-2016 E400, 2016 E550 Coupe, and Maybach S600 vehicles manufactured August 23, 2012, to August 14, 2015. The affected vehicles use an electric power steering system that may have improperly soldered contacts inside the control unit, potentially resulting in the power steering system deactivating while driving.
Risk. If the control unit pins lose connection, there would be a loss of electric power steering assist, increasing the risk of a crash. The increase in pin contact resistance can also increase the risk of a fire, even while the vehicle is parked and ignition is off.
Remedy. MBUSA will notify owners, and dealers will replace the electric power steering control unit, free of charge. The recall began October 13, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Air Bags14V386000
Filed Jul 1, 2014311 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC (Mercedes-Benz) is recalling certain model year 2014 SLK 250, SLK 350, SLK 55 AMG, SL 550, SL 63 AMG, and SL 65 AMG vehicles manufactured March 19, 2014, through May 5, 2014. Due to an air bag assembly error, the front passenger air bag may not deploy properly.
Risk. In the event of a crash necessitating front passenger air bag deployment, the front passenger seat airbag may not properly deploy, increasing the risk of injury to the front passenger seat occupant.
Remedy. Mercedes-Benz will notify owners, and dealers will replace the front passenger air bag, free of charge. Mercedes-Benz distributed an interim letter to owners on July 17, 2014. A second owner letter was mailed after parts became available in mid August 2014. Owners may contact Mercedes-Benz at 1-800-367-6372. Note: Until the vehicle has been remedied, owners are advised that passengers or other items should not be placed in the passenger seat.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 1, 2019. Source: NHTSA Office of Defects Investigation.