Mercedes-Benz USA, LLC.: Steering › Electric Power Assist System
Mercedes-Benz USA, LLC. reported this defect to federal regulators on Dec 14, 2016 and put the number of vehicles at risk at 70. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 SL550, 2013-2014 SL63 AMG, 2014-2016 E350, 2014 E350 Cabriolet, E350 Coupe, 2014-2015 S550, 2015 E350 Bluetec, 2015-2016 E400, 2016 E550 Coupe, and Maybach S600 vehicles manufactured August 23, 2012, to August 14, 2015. The affected vehicles use an electric power steering system that may have improperly soldered contacts inside the control unit, potentially resulting in the power steering system deactivating while driving.
The risk
If the control unit pins lose connection, there would be a loss of electric power steering assist, increasing the risk of a crash. The increase in pin contact resistance can also increase the risk of a fire, even while the vehicle is parked and ignition is off.
The remedy
MBUSA will notify owners, and dealers will replace the electric power steering control unit, free of charge. The recall began October 13, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
13 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2016 Mercedes-Benz E350 | 51 | 5 | 1 | 5 |
| 2016 Mercedes-Benz E400 | 34 | 7 | 0 | 1 |
| 2016 Mercedes-Benz S600 | 0 | 4 | 0 | 0 |
| 2015 Mercedes-Benz E350 | 31 | 6 | 0 | 1 |
| 2015 Mercedes-Benz E400 | 15 | 7 | 0 | 2 |
| 2015 Mercedes-Benz S550 | 41 | 5 | 3 | 4 |
| 2015 Mercedes-Benz SL 550 | 2 | 3 | 0 | 0 |
| 2014 Mercedes-Benz E350 | 278 | 8 | 14 | 10 |
| 2014 Mercedes-Benz S550 | 24 | 5 | 0 | 4 |
| 2014 Mercedes-Benz SL 550 | 4 | 4 | 0 | 0 |
| 2014 Mercedes-Benz SL63 | 0 | 3 | 0 | 0 |
| 2013 Mercedes-Benz SL 550 | 17 | 3 | 0 | 1 |
| 2013 Mercedes-Benz SL63 | 1 | 3 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 16V899000.
Full record for the 2016 Mercedes-Benz E350 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →