Owners filed 1 complaints about this vehicle with federal regulators, most often about the unknown or other. It has been recalled 3 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Unknown or Other
1
0
0
0
3 safety recalls
Part 573 reports
Back Over Prevention › Sensing System › Camera22V099000
Filed Feb 22, 202217,093 vehiclesDaimler Vans Usa, Llc
Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
Risk. A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
Remedy. Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.
Power Train › Automatic Transmission18V335000
Filed May 22, 20187,433 vehiclesDaimler Vans Usa, Llc
Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.
Risk. Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.
Remedy. DVUSA will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began July 11, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Steering › Electric Power Assist System17V595000
Filed Sep 22, 20173 vehiclesDaimler Vans Usa, Llc
Defect. Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2017 Mercedes-Benz Metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.
Risk. The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.
Remedy. DVUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on November 17, 2017. A second notice will be mailed to owners when parts become available. Owners may contact Daimler's customer service at 1-877-762-8267.
What owners reported
Newest filings
Unknown or Other
Filed Jul 11, 2020NY
THE PANARAMA SUNROOF GOES OFF TRACK. IT APPEARS TO FALL ON ME. I'M AFRAID IT MAY FALL ON TOP OF ME
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Feb 22, 2022. Source: NHTSA Office of Defects Investigation.