1998 Mercedes Benz M Class

Routine

Owners filed 5 complaints about this vehicle with federal regulators, most often about the structure › body › door. It has been recalled 4 times.

What fails
ComponentReportsCrashesFiresInjuries
Structure › Body › Roof and Pillars1
000
Structure › Body › Door1
000
Power Train › Driveline1
100
Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys1
000
Engine and Engine Cooling1
000

4 safety recalls

Part 573 reports
Steering › Hydraulic Power Assist › Hose, Piping, and Connections08V465000
Filed Sep 17, 2008125,228 vehiclesMercedes-Benz Usa, Llc.

Defect. MERCEDES-BENZ IS RECALLING 125,228 MY 1998-2004 M-CLASS VEHICLES. THE HOSE CLAMP USED TO SECURE THE POWER STEERING FLUID COOLING HOSE TO THE POWER STEERING FLUID COOLER MAY NOT PROVIDE SUFFICIENT CLAMPING FORCE FOR THIS CONNECTION.

Risk. THE LOSS OF POWER STEERING FLUID MAY RESULT IN DIMINISHED POWER STEERING OVER TIME AND ULTIMATELY CAN DAMAGE THE POWER STEERING PUMP. THIS COULD RESULT IN A LOSS OF CONTROL AND A CRASH WITHOUT WARNING.

Remedy. AN EARLIER RECALL REPAIR PERFORMED ON THESE VEHICLES MAY NOT BE SUFFICIENT TO PREVENT A FUTURE LEAKAGE OR FAILURE OF THE POWER STEERING HOSE CONNECTION (PLEASE SEE 03V121). SINCE IT IS NOT POSSIBLE THROUGH INSPECTION TO IDENTIFY SPECIFIC VEHICLES THAT MAY NOT HAVE BEEN PROPERLY REPAIRED, ALL VEHICLES REPAIRED PRIOR TO NOVEMBER 15, 2003, WILL BE REPAIRED AGAIN. THE RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2008. OWNERS MAY CONTACT MERCEDES-BENZ AT 1-800-367-6372.

Steering › Hydraulic Power Assist › Hose, Piping, and Connections03V121000
Filed Mar 27, 2003211,000 vehiclesMercedes-Benz Usa, Llc.

Defect. ON CERTAIN PASSENGER VEHICLES, THE HOSE CLAMP USED TO SECURE THE POWER STEERING FLUID COOLING HOSE TO THE POWER STEERING FLUID COOLER MAY NOT PROVIDE SUFFICIENT CLAMPING FORCE FOR THIS CONNECTION.

Risk. THE LOSS OF POWER STEERING FLUID MAY RESULT IN DIMINISHED POWER STEERING OVER TIME AND ULTIMATELY CAN DAMAGE THE POWER STEERING PUMP.

Remedy. DEALERS WILL INSTALL A NEW HOSE CLAMP ON THE POWER STEERING HOSE TO THE POWER STEERING COOLER. DURING CLAMP REPLACEMENT, THE POWER STEERING COOLING HOSE WILL BE INSPECTED AND REPLACED AS NECESSARY. OWNER NOTIFICATION BEGAN JUNE 16, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT MERCEDES-BENZ AT 1-800-367-6372.

Seat Belts › Front › Anchorage99V328000
Filed Nov 22, 199985,970 vehiclesMercedes-Benz Usa, Inc.

Defect. VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE LATCHING MECHANISM ON THE SEAT BELT ASSEMBLY WAS NOT ASSEMBLED CORRECTLY. IF THE PLASTIC COVER IS LOOSE DURING THE ENGAGEMENT OF THE BUCKLE TONGUE TO THE LATCH MECHANISM, THE BUCKLE COULD UNLATCH.

Risk. IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.

Remedy. DEALERS WILL INSPECT THE SEAT BELT BUCKLES. IF EITHER THE DRIVER OR FRONT PASSENGER SEAT BELT BUCKLE IS FOUND TO BE DEFECTIVE, IT WILL BE REPLACED.

Equipment › Other › Labels98V090000
Filed May 4, 199842 vehiclesMercedes-Benz Usa, Inc.

Defect. VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE CERTIFICATION LABEL ON THESE VEHICLES FAIL TO COMPLY WITH THE LABELING REQUIREMENTS OF PART 567, "CERTIFICATION."

Risk. THE REAR GROSS AXLE WEIGHT RATING WAS LISTED AS 3257 LB. INSTEAD OF 3527 LB. AND THE TIRE SIZE WAS LISTED AS 276 RATHER THAN 275. A CONSUMER COULD INCORRECTLY INFLATE THE TIRES OR IMPROPERLY LOAD THE VEHICLE.

Remedy. DEALERS WILL SEND A REPRESENTATIVE TO THE OWNER'S HOME AND REMOVE THE NON-COMPLIANCE LABEL AND REPLACE THIS WITH A LABEL WHICH IS IN COMPLIANCE.

What owners reported

Newest filings
Power Train › DrivelineCrash
Filed Oct 18, 200967,700 milesVA

WHILE PULLING INTO A PARKING SPOT IN A SHOPPING CENTER AND GOING ABOUT 5 MILES PER HOUR, SUDDENLY THE ACCELERATOR WENT TO THE FLOOR AND I CRASHED INTO 2 CARS. LUCKILY, I WAS NOT HURT AND THE DAMAGE TO THE 3 CARS WAS SLIGHT BUMPER DAMAGE. I CALLED THE POLICE AND MADE A REPORT. I BROUGHT IT TO THE GARAGE THE NEXT DAY TO HAVE THE CHECKED AND NO PROBLEMS WERE FOUND. THE NEXT DAY I WENT ON THE INTERNET THE CHECK FOR SIMILAR OCCURRENCES AND FOUND SEVERAL. MY CAR WAS A MERCEDES BENZ ML320 SUV. *TR

Engine and Engine Cooling
Filed Sep 3, 200437,400 milesCA

NO POWER STEERING WHILE DRIVING WHICH IS HARD TO STEER THAT MIGHT CAUSE INTO AN ACCIDENT. THE HARMONIC BALANCER FAILED. *AK

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Mar 15, 2004HI

THE CRANKSHAFT HARMONIC BALANCER PULLEY OF MY MERCEDES ML 320 GAVE OUT ON ME WHILE I WAS DRIVING. THE BELT STARTED TO BURN. I CALLED THE MERCEDES BENZ DEALER IN HONOLULU, HI AND THE SERVICE MANAGER, DAN TOLD ME THAT THERE WAS NO RECALL ON THE PULLEY TO DATE AND THAT I SHOULD BRING MY ML 320 IN TO GET REPAIRED. DAN STATED THAT THE PULLEY MAY NOT BE THE ONLY PART THAT IS DAMAGED AND THAT THE COST COULD PROBABLY GO UP IN PRICE. I STATED THAT I HAD A MECHANIC LOOKED AT IT AND SAID THAT NOTHING ELSE WAS DAMAGED. DAN INSISTED THAT THERE WERE PROBABLY INTERNAL DAMAGES. AT THAT POINT, I DECIDED TO JUST PURCHASE THE PART AND HAVE MY MECHANIC FIX MY CAR BECAUSE MY MECHANIC LOOKED AT MY CAR THOROUGHY AND I FELT THAT THE MANAGER JUST WANTED TO HAVE ME BRING IN MY CAR IN FOR THE REPAIR(S) WHICH WOULD HAVE PROBABLY COST ME A LOT OF MONEY. *AK

Structure › Body › Roof and Pillars
Filed Jan 2, 2003110,000 milesNC

ON DECEMBER 29TH WHILE TRAVELING WITH MY FAMILY ON I-77 NORTH IN VIRGINIA THE METAL SUNROOF WIND DEFLECTOR ON MY 1998 MERCEDES ML320 COMPLETELY AND WITHOUT WARNING BROKE OFF AND FLEW INTO THE PATH OF SEVERAL AUTOMOBILES. A MAJOR TRAFFIC ACCIDENT WAS NARROWLY AVOIDED. MY ML320 IS WELL MAINTAINED AND ONLY SERVICED BY THE DEALER WHOM SOLD ME THE CAR.

Structure › Body › Door
Filed Feb 1, 1999NJ

REAR DOOR LOCK FAILED. YH

5 of 5 complaints, reproduced as filed.

Across model years

Worst on record: 2000
YearComplaintsRecallsFiresDeathsAssessment
20091100Routine
20081200Routine
20072220Routine
200614200Routine
20040100Routine
200310310Routine
20025500Routine
20015400Routine
200025500Routine
199918410Routine
1998 — this page5400Routine

Compare every M Class year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Sep 17, 2008. Source: NHTSA Office of Defects Investigation.