Owners filed 7 complaints about this vehicle with federal regulators, most often about the engine. It has been recalled 3 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Engine
4
0
1
2
Unknown or Other
1
0
0
0
Suspension
1
0
0
0
Seat Belts
1
0
0
0
3 safety recalls
Part 573 reports
Communication19V787000
Filed Nov 1, 201924,226 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Risk. An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy. MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Suspension › Front18V272000
Filed Apr 27, 20189,725 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML350 Bluetec 4Matic and ML550 4Matic, 2012-2015 ML63 AMG 4Matic and ML350 4Matic, 2013-2016 GL350 Bluetec 4Matic, GL550 4Matic and GL63 AMG 4Matic, 2017 GLS350d 4Matic, GLS450 4Matic, GLS550 4Matic and GLS63 AMG 4Matic, 2015 ML400 4Matic, 2016 GLE400 4Matic, GLE350 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic, GLE450 4Matic Coupe and GLE63S AMG 4Matic Coupe, 2015-2016 GL450 4Matic and 2013-2014 GL450 4Matic vehicles equipped with the Active Curve System (ACS). In certain driving conditions, if the oil level in the ACS reservoir is below the minimum level, the oil may foam and leak out of the vent holes in the reservoir cap.
Risk. The leaking oil in the presence of an ignition source can increase the risk of a fire.
Remedy. MBUSA will notify owners, and dealers will correct the oil level as necessary and replace the reservoir sealing cap to prevent oil foam from leaking out, free of charge. The recall began August 30, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018070015.
Seat Belts13V166000
Filed Apr 29, 2013256 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC (Mercedes) is recalling certain model year 2013 GL350 BlueTEC, GL450 4MATIC, GL550 4MATIC, and GL63 AMG vehicles manufactured May 15, 2012 through October 4, 2012. The second row seat belt anchor fitting bolts may not be properly torqued.
Risk. If the bolts are not properly torqued, the seat belt anchor bolts may continue to loosen and in the the event of a crash, the belted occupant may not be properly restrained, increasing the risk of injury.
Remedy. Mercedes-Benz will notify owners and dealers will check, and tighten the bolts of the seat belt anchor fittings, as necessary, free of charge. The recall campaign began on May 24, 2013. Owners may contact Mercedes-Benz at 1-800-367-6372.
What owners reported
Newest filings
Seat Belts
Filed Apr 29, 2022MD
Driver side, 2nd row seat belt will not retract. Needed for our children. I will contact a local garage and dealer to fix.
Engine
Filed May 15, 201963,000 milesCA
MAKES A RATTLING NOISE FOR SEVERAL SECONDS AFTER STARTING AND SPUTTERING NOISE WHEN ACCELERATING. MY CAR HAS 64K AND DAIGNOSED THE CAR AT 2 DEALERSHIPS CONFIRMED THE ENGINE CHAIN STRETCHED
Engine1 injured
Filed May 15, 201959,000 milesCA
OIL LEAK PERSISTENT FROM OIL COOLER IN DIESEL BLUETEC ENGINE SPRAYING OIL OUTSIDE GASKET ONTO FUEL LINES, OIL PAN, AND ONTO THE GROUND EMITTING HIGH LEVEL OF SMOKE WITH TARRY BURNT TOXIC NOXIOUS CHARCOAL SMELL FUMIGATING THROUGH THE CABIN AND OUTSIDE WITH VISIBLE BLUE SMOKE WHILE DRIVING MODERATE TO LONG DISTANCES. BLACK TARRY RESIDUE LEAKAGE VISIBLE ON DRIVEWAY AND STREET UNDERNEATH CAR WHEN PARKED OVERNIGHT OR FOR SHORT TIME WITH PAN LEAKED.
Engine
Filed Mar 3, 201958,000 milesNC
MAKES A RATTLING NOISE FOR SEVERAL SECONDS AFTER STARTING AND SPUTTERING NOISE WHEN ACCELERATING
EngineFire1 injured
Filed Jul 3, 201870,000 milesCA
OIL LEAK PERSISTENT FROM OIL COOLER IN DIESEL BLUETEC ENGINE SPRAYING OIL OUTSIDE GASKET ONTO FUEL LINES, OIL PAN, AND ONTO THE GROUND EMITTING HIGH LEVEL OF SMOKE WITH TARRY BURNT TOXIC NOXIOUS CHARCOAL SMELL FUMIGATING THROUGH THE CABIN AND OUTSIDE WITH VISIBLE BLUE SMOKE WHILE DRIVING MODERATE TO LONG DISTANCES. BLACK TARRY RESIDUE LEAKAGE VISIBLE ON DRIVEWAY AND STREET UNDERNEATH CAR WHEN PARKED OVERNIGHT OR FOR SHORT TIME WITH PAN LEAKED.
Unknown or Other
Filed Nov 11, 201653,000 milesIN
THERE ARE 13 COMPLAINTS ALREADY LOGGED AT NHTSA ABOUT DIFFERENT MODEL BENZ WITH PANORAMIC ROOF SUDDENLY EXPLODING. LIKELY ALL THOSE UNFORTUNATE DRIVERS, I WAS DRIVING ON A CLEAR SAT MORNING OF OCT 2016 WITH NO TRAFFIC AROUND ME WHEN I SUDDENLY HEARD A LOUD EXPLOSION LIKE A BULLET FIRED. I GOT SCARED AND ALMOST LOST THE CONTROL AND GOT STUNNED. FEW SECONDS LATTER, I SAW GLASS OF PANORAMIC ROOF SHATTERING DOWN I 465. I PULLED OVER & CALLED THE ROAD SIDE.THERE ARE SEVERAL DOZEN CASES ON BENZ FORUM, DEALER AND BENZ NOT ADMITTING THE DESIGN DEFECT. DIFFERING IT TO INSURANCE DUE TO HIGH COST. HOW MANY COMPLAINTS NHTSA NEEDS TO START INVESTIGATION. THE ISSUE IS MORE WIDELY REPORTED THEN KIA/HYUNDAI ROOF ISSUE.
Suspension
Filed Oct 28, 201655,000 milesTX
AIRMATIC SUSPENSION SYSTEM DROPS IN THE REAR OF VEHICLE.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 1, 2019. Source: NHTSA Office of Defects Investigation.