2017 Mercedes-Benz GL350

Routine

Owners filed 1 complaints about this vehicle with federal regulators, most often about the service brakes. It has been recalled 2 times.

What fails
ComponentReportsCrashesFiresInjuries
Service Brakes1
000

2 safety recalls

Part 573 reports
Steering › Electric Power Assist System17V241000
Filed Apr 11, 201758,323 vehiclesMercedes-Benz Usa, Llc.

Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016 GLE300d 4Matic, E400 4Matic Coupe, GL63 AMG, GLE350, GLE350 4Matic, GLE350d 4Matic, GLE400 4Matic, GLE43 AMG Coupe 4Matic, GLE550e 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic and GLE63S AMG Coupe 4Matic vehicles, 2017 E300 4Matic and GLS63 AMG 4Matic vehicles, and 2016-2017 GL350 4Matic BlueTec, GL450 4Matic, and GL550 4Matic vehicles. The affected vehicles have an electric power steering connector that may be insufficiently sealed, allowing water to enter the control unit.

Risk. If water enters the power steering control unit, the power steering assist may be deactivated, increasing the risk of a crash.

Remedy. MBUSA will notify owners, and dealers will replace the connector and inspect the electric power steering rack, replacing the rack as necessary. These repairs will be performed free of charge. Remedy parts are currently unavailable. Interim notices informing owners of the safety risk are expected to be mailed June 30, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact MBUSA customer service at 1-800-367-6372.

Air Bags › Sensor › Occupant Classification16V903000
Filed Dec 15, 201647,799 vehiclesMercedes-Benz Usa, Llc.

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016-2017 GL350 4Matic Bluetec, GL550 4Matic, GLE350 4Matic, GLE43 AMG Coupe, GLE450 4Matic, 2016 GLE300d 4Matic, GLE350, GLE350d 4Matic, GLE400 4Matic, GLE550e 4Matic, GLE63 AMG, GLE63 AMG 4Matic, GLE63S AMG 4Matic Coupe, and 2017 GLS63 AMG vehicles manufactured April 23, 2014, to May 10, 2016. The front passenger seat Occupant Classification System (OCS) calibration may be incorrect, and as a result, the system can incorrectly classify the occupant as a child seat, deactivating the front passenger air bag.

Risk. If the front passenger air bag does not deploy as necessary in the event of a crash, the front passenger has an increased risk of injury.

Remedy. MBUSA will notify owners, and dealers will update the OCS software, free of charge. Owners may contact MBUSA customer service at 1-800-367-6372.

What owners reported

Newest filings
Service Brakes
Filed Oct 23, 2018NY

I LEASED THE 2017 MERCEDES BENZ GLE 350 IN DECEMBER 2016. WITHIN 6 MONTHS OF HAVING THE CAR, IT STARTED MAKING THIS SQUEALING NOISE WHEN DRIVING. THE NOISE COME AND GOES. WHEN I BROUGHT THE CAR FOR MAINTENANCE IN NOVEMBER 2017, THE DEALERSHIP TOLD ME THAT THE NOISE WAS NOT PRESENT WHILE SERVICING THE CAR THEREFORE THEY COULDN'T FIGURE OUT WHERE IT WAS COMING FROM. FAST FORWARD ANOTHER 8 MONTHS AND I GOT A WARNING LIGHT IN MY CAR SAYING THAT I NEEDED TO CHANGE MY BRAKE PADS. PLEASE KEEP IN MIND THAT THIS CAR ONLY HAD 15,000 MILES AT THIS POINT. WHEN I BROUGHT IT IN FOR SERVICE, THEY TOLD ME THAT THEY NEEDED TO CHANGE THE BRAKE PADS AND ROTORS DUE TO EXCESSIVE WEAR DOWN. WHEN I ASKED THEM IF THIS WAS THE USUAL, THE SERVICE REP INFORMED THAT THEY USUALLY DONT CHANGE BREAKS UNTIL ABOUT 30,000 OR SO BUT THESE BREAKS HAVE BEEN WEARING DOWN UNEVENLY THEREFORE THEY NEEDED TO BE CHANGED. WHEN I ASKED HIM IF THEY WERE ABLE TO FIGURE OUT WHAT THE SQUEALING NOISE WAS, HE SAID THAT THEY WOULDN'T BE ABLE TO FIGURE OUT WHAT THE NOISE WAS UNTIL THEY CHANGED THE BREAKS AND ROTORS. HE ASSUMED THAT THE NOISE WAS COMING FROM THERE BUT IF THIS WAS SO, THEN THAT WOULD MEAN THAT THIS CAR WAS DEFECTIVE SINCE RIGHT AFTER A GOT IT. THE REP. PROCEEDED TO TELL ME THAT MY DRIVING MAY HAVE CAUSED THE UNEVEN WEAR AND TEAR OF MY BREAKS. PLEASE NOTE THAT I HAVE 2 LITTLE KIDS THEREFORE MY DRIVING IS NOT WRECKLESSLY OR CONDUSIVE OF WEARING DOWN BREAKS WITHIN A YEAR. I HAVE DONE SOME RESEARCH AND I WAS ABLE TO

1 of 1 complaints, reproduced as filed.

Across model years

Worst on record: 2011
YearComplaintsRecallsFiresDeathsAssessment
2017 — this page1200Routine
20164400Routine
20157300Routine
20146300Routine
20137310Routine
201222310Do not drive
201123300Do not drive
201016200Do not drive
20091100Do not drive

Compare every GL350 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Apr 11, 2017. Source: NHTSA Office of Defects Investigation.