Filed Nov 19, 202433,456 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.
Risk. A detached sunroof panel can become a road hazard, increasing the risk of a crash.
Remedy. Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this recall is 2024120001/2/3.
Filed Mar 19, 202111,356 vehiclesMercedes-Benz USA, LLC
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2007 C350, C230, C280, CLK350, E320CDI, E350 Wagon, E350, 2006 C55 AMG, CLK500, CLS500, CLS55 AMG, E500 Wagon, E500, E55 AMG, 2007 CLK550, CLS550, CLS63 AMG, E550, E63 AMG, and E63 Wagon AMG vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly causing the glass panel to detach from the vehicle.
Risk. A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy. MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. Owner letters were mailed May 7, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of recall number 19V-918. MBUSA's number for this recall is 2021040012.
Filed Dec 20, 2019747,928 vehiclesMercedes-Benz USA, LLC.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V918-4126.pdf
Risk. A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy. MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.
All 3 campaigns on file, newest first.
What owners reported
Newest filings
Service Brakes, Hydraulic
Filed Oct 28, 2024172,989 milesIL
The contact owns a 2006 Mercedes-Benz CLS500. The contact stated while driving approximately 20 MPH, the messages "Reduced Braking Pressure, and “Service Required" was displayed and the vehicle experienced a loss in braking power. The contact was able to pull the vehicle over and proceed to inspect the vehicle. The vehicle was towed to an independent mechanic where the vehicle was diagnosed. The contact was informed that the VIN on the SVC (Sensotronic-braking Control Unit) did not match with the VIN and that the contact had to bring the vehicle to a local dealer for repair. Upon becoming aware of the failure, the vehicle was towed to a local dealer where the vehicle was diagnosed; however, the contact was advised that the dealer could not replace the unit because the unit was not the correct unit for the vehicle. The contact was informed that the vehicle should not have an SVC unit but instead should have an ABS unit. The vehicle was not repaired. The manufacturer was notified of the vehicle. The approximate failure mileage was 172,989.
Electronic Stability Control (esc)
Filed Sep 18, 2024131,000 milesSC
The contact owns a 2006 Mercedes-Benz CLS500. The contact stated while driving at an undisclosed speed, the ABS and ESC warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic stability control module. The contact was informed that the part had been discontinued. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 131,000.
Service Brakes
Filed Feb 29, 202499,000 milesNV
The contact owns a 2006 Mercedes-Benz CLS500. The contact stated that while driving at undisclosed speeds, the brake pedal failed to depress properly. There was a message to “STOP” displayed on the instrument panel. The vehicle was taken to an independent mechanic, who replaced the TLS, but the failure recurred. The contact called the local dealer, who informed the contact that there were no recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 99,000.
Fuel/Propulsion System
Filed Feb 25, 2021CA
VERY STRONG GAS SMELL INSIDE THE CAR AND OUTSIDE THE CAR. GAS LEAKING ON THE FLOOR FROM GAS TANK AREA.
Service Brakes
Filed Jul 31, 2020170,000 milesGA
BRAKES KEEP GOING OUT. BRAKE PEDAL GOING TO THE FLOOR. ESP LIGHT COMES ON AND CAR THROTTLING TO A SLOW CREEP EVEN ON THE HIGHWAY. EXTREMELY DANGEROUS FOR ME AND MY WIFE AND CHILD.
Visibility
Filed Jun 25, 2020CA
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ CLS500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000(VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. MERCEDES-BENZ OF SACRAMENTO (1810 HOWE AVE, SACRAMENTO, CA 95825, (888) 479-0451) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT ATTEMPTED TO REACH THE MANUFACTURER BUT RECEIVED NO RESPONSE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ## VIN PASSED ## MERCEDES-BENZ 2006 CLS 500 ##
Service Brakes
Filed Mar 8, 2020129,000 milesOH
I WAS EXITING THE HIGHWAY WHEN I BEGAN TO PUSH ON THE BREAK PEDAL IT WENT ALL THE WAY THE THE FLOOR. GOOD THING IT WAS A LITTLE TRAFFIC BECAUSE I WAS GOING ABOUT 40 MPH SO I WAS ABLE TO TURN OFF THE HIGHWAY IN THE GRASS AND STOP. BUT THIS IS A MAJOR SAFETY ISSUE AND THIS COULD HAVE WELL ENDED BAD FOR ME. WITHOUT WARNING THE BRAKES JUST STOPPED WORKING AND GAVE THE ERROR 'DEPRESS BRAKE PEDAL STOP VEHICLE'
Service Brakes
Filed Sep 25, 2019133,726 milesFL
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ CLS500. WHILE DRIVING 15 MPH, THE 'DEPRESS BRAKE PEDAL STOP VEHICLE' WARNING INDICATOR ILLUMINATED. THE BRAKE PEDAL WAS DEPRESSED ALL THE WAY TO THE FLOORBOARD, BUT THE VEHICLE DID NOT STOP. THE VEHICLE COASTED UNTIL IT CAME TO A COMPLETE STOP. THE VEHICLE WAS RESTARTED AND WAS ABLE TO FUNCTION NORMALLY. MERCEDES-BENZ OF SOUTH ORLANDO (4301 MILLENIA BLVD, ORLANDO, FL 32839, (407) 374-0033) WAS CONTACTED AND INFORMED THE CONTACT THAT THERE WAS NO RECALL FOR THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 133,726.
Wheels
Filed Jul 30, 2019141,849 milesOH
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ CLS500C. THE CONTACT STATED THAT WHEN IT RAINED, IT FELT AS IF THE VEHICLE WOULD FLIP OVER. THE CONTACT FELT THAT THE VEHICLE NEEDED AN ALIGNMENT AND STATED THAT THE TIRE TREAD WAS WORN. THE CONTACT DROVE THE VEHICLE TO PRESTIGE AUTO MALL (1501 VERNON ODOM BLVD, AKRON, OHIO, 44320, (330) 634-9999), BUT WAS NOT DIAGNOSED. THE DEALER REFUSED TO REPAIR THE VEHICLE BECAUSE THE CONTACT DID NOT SIGN UNKNOWN PAPERWORK AFTER PURCHASING THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 141,849.
Suspension
Filed Apr 7, 2019100,000 milesFL
THE MERCEDES BENZ CLS500 HAS A DEFECTIVE PART ALL OF THE AIR STRUTS SUSPENSION ARE DROPPED THE MERCEDES BENZ AIRMATIC ARE KNOWN FOR GOING BAD IT'S A WAY THAT MERCEDES CAN CHARGE FOR MORE WORK TO CUSTOMERS THEY SELL YOU A CAR THAT WILL GO BAD NOT IF BUT WHEN WILL GO BAD THIS IS CLEARLY NEEDS TO BE A RECALL MERCEDES BENZ NEEDS TO STAND BY THEIR PRODUCTS AND START THE RECALL PROCESS 2006 CLS500 FRONT AND REAR AIR STRUTS SUSPENSION
Service Brakes
Filed Oct 21, 201851,573 milesFL
SENSOMATIC BRAKING CONTROL HAS BEEN OBSERVED TO HAVE FAILED. RELATED BRAKE WARNING LIGHT INHIBITS THE CAR FROM BRAKING PROPERLY OR DRIVING AT A COMFORTABLE SPEED. BRAKE WIRE HAS BEEN REPLACED AND BRAKE PADS AND THE PROBLEM STILL PERSISTS. THERE IS A RECALL ON THIS THAT I WAS UNAWARE EXISTED. I NEED HELP. I'M IN A DANGEROUS SITUATION THAT IS UNSAFE FOR ME AND MY FAMILY. BRAKING THE VEHICLE TAKES CONSIDERABLE AMOUNT OF PRESSURE AND SEEMS TO BE DELAYED.
Service Brakes
Filed Oct 16, 2018130,900 milesFL
BOUGHT THE 2006 CLS 500 2 YEARS AGO, SINCE THAT SECOND DAY I HAVE ISSUES WITH SBC MODULE, I CALL MB DEALER THEY TOLD ME MY CAR WAS OUT OF WARRANTY, SINCE THE PRODUCTION DATE WAS 2004, OKAY AFTER THAT I TRY SEVERAL OTHER MECHANICS AND NOBODY HAVE THE STAR TOOL TO FIX UP, THE CAR IS NOT SAFE TO DRIVE AND I CONTINUE TAKE THE RISK COUPLE MONTHS UNTIL THE FUEL LINE STARTS LEAK ON THE PUMP, THIS COULD GENERATE A SPARK AND BURN MY CAR, I CALL AGAIN MB DEALER AND THEY TOLD ME IS PROBABLY UNSAFE TO START THE CAR. AFTER ALL THIS YEARS I PARKED THE CAR AND ALL MY SUSPENSION WAS BROKE AS WELL, CALL AGAIN THE MB DEALER THEY ESTIMATED $ 1800 TO REPLACE THE AIR SHOCKS, SO I BUY FROM ARNOTT THE SAME MB SELL AND I REPLACE ALL 4, SO THE CAR IS UP AGAIN, NEXT WEEK I DECIDE TO SELL THE VEHICLE AFTER DRIVING IN 3 YEARS 9,000 MILES ONLY, TRY TO MOVE THE CAR FROM THE GARAGE, GUESS WHAT, MY TRANSMISSION GO TO LIMP MODE BECAUSE THE BREAKS ARE NOT WORKING, SO FAR I DECIDE TO WRITE IN HERE TO COMPLAIN WHY A SUCH BEAUTIFUL CAR HAVE SO MANY ISSUES AND MB DOES NOT CARE FOR THE OLD MB. I ALMOST GET ON ACCIDENT WHEN MY BREAKS COMPLETE FROZEN TO THE END !!!
Service Brakes
Filed May 21, 2018141,000 milesIL
I WAS DRIVING AND THE BRAKE LIGHT CAME ON AND MY BRAKES WENT STRAIGHT TO THE FLOOR WHICH COULD HAVE CAUSED ME TO CRASH. MB SHOULD HAVE RECALLED THIS PROBLEM FROM THIS SENSOTRONIC MODULE WHICH THEY NEW ABOUT
Service Brakes
Filed Jan 30, 2018119,040 milesFL
THE MERCEDES-BENZ CLS 500 HAS A ISSUE ON SBC MODULE THAT OCCUR ON MODELS LIKE MINE, THIS SBC SYSTEM CANNOT STOP THE VEHICLE AND MB KNOW THIS OCCUR AND IS REPLACEMENT ONLY, THEY DO NOT REPLOGRAM TO CLEAN THE ERROR.
Air BagsCrash1 injured
Filed Jan 2, 2018150,000 milesGA
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ CLS500. THE CONTACT REAR ENDED ANOTHER VEHICLE WHILE DRIVING AT AN UNKNOWN SPEED. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE SUSTAINED FRONT END DAMAGE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A SHOULDER INJURY, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THERE WERE NO RECALLS. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 150,000.
Service Brakes
Filed Dec 28, 2017197,120 milesTX
I WAS DRIVING AND THE REDUCE BRAKING LIGHT CAME ON. I PULLED OVER STOPPED MY VEHICLE BECAUSE IT STATED THAT I NEEDED TO DO SO, RESTARTED THE VEHICLE AND TRIED TO MAKE IT HOME. I BEGAN TO LOOSE CONTROL OF THE STEERING AND EVEN THOUGH I WAS PUSHING THE BRAKE PEDAL TO STOP, THE PEDAL WENT TO THE FLOOR. I WAS IN RUSH TRAFFIC AND SO SCARED THAT I WOULD HURT SOMEONE OR MYSELF. I RECENTLY HAD MY BRAKES AND ROTORS REPLACED, MONTHS IN ADVANCE. I BARELY MADE IT HOME AND SINCE THEN I HAVE TRIED TO TAKE MY VEHICLE TO THE SHOP BUT IN DOING SO THE SAME PROBLEM AROSE. AGAIN, I WAS FRIGHTEN TO PUT IT ON THE ROAD I PLACED IT BACK IN THE GARAGE. PLEASE HELP. I AM NOT UNDERSTANDING WHY I AM HAVING THESE PROBLEMS. I BROUGHT THE CAR IN SEPTEMBER OF 2013 AND THIS IS THE ONLY MAJOR ISSUE I HAVE HAD. I LOVE MY CAR. I ALSO READ THAT IN 2006 SOME TYPE OF BRAKING SYSTEM WAS DISCONTINUED AND THAT THERE WAS A RECALL ON THE SBC PUMP.
Service Brakes
Filed Dec 22, 2017170,000 milesVA
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ CLS500. WHILE DRIVING 70 MPH, THE "REDUCE BRAKE" AND "STOP THE VEHICLE" INDICATORS ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SHOULDER LANE WHERE IT WAS ABLE TO RESTART AND RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SBC UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.
Fuel/Propulsion System
Filed Dec 11, 201797,759 milesTX
IN SEPTEMBER, 2015 TOOK MY VEHICLE TO HOUSTON GREENWAY (3900 SOUTHWEST FREEWAY; HOUSTON, TEXAS 77027) FOR AN INSPECTION OF THE FUEL TANK (STRONG FUEL ODORS WERE DETECTED). THE INSPECTION REVEALED THAT THE FUEL TANK REQUIRED REPLACEMENT. THE REPLACEMENT WORK WAS DONE AND I PAID FOR IT OUT OF POCKET. I RECENTLY RECEIVED A LETTER FROM MBUSA STATING THAT THE MBUSA HAD ELECTED TO EXTEND THE WARRANTY ON MY VEHICLE
Air Bags
Filed Nov 19, 2017CA
TAKATA RECALL
Service Brakes
Filed Sep 7, 2017121,000 milesMN
I WAS ENTERING ONTO A HIGHWAY (100). AT THE POINT OF THE HIGHWAY I WAS ENTERING(FROM CTY RD 81) IT OPENS THE HIGHWAY TO A 3RD LANE ON THE RIGHT SIDE OF THE HIGHWAY. AT THE SAME PLACE IT OPENS THE HIGHWAY UP, THERE IS AN IMMEDIATE EXIT(42ND AVE). AS I AM ACCELERATING TO HIGHWAY SPEEDS, JUST PRIOR TO THE NEW LANE AVAILABILITY THAT DRIVERS MUST ENTER TO GET OFF ON 42ND, MY CAR STARTS CHIMING AND THERE'S A RED WARNING ON MY DASH THAT STATES "STOP, REDUCED BRAKING POWER. DEPRESS BRAKE FULLY." OR SOMETHING QUITE SIMILAR. THERE IS NO SHOULDER, I'M GOING LIKE 10 MPH, TERRIFIED. PEOPLE ARE HONKING AND TRYING TO GET OVER TO GET OFF ON 42ND AVE IN A LANE WHERE I'M GOING 10 MPH AND THEY WERE AT A SPEED OF APPROX 60 MPH(POSTED HWY SPEED). AS I LIMP MY CAR PAST THIS EXIT TO A SHOULDER I THEN ATTEMPT TO BRAKE AND HAVE NO BRAKING POWER. I EVENTUALLY ROLLED TO A STOP. TURNED MY VEHICLE OFF TO DETERMINE MY NEXT MOVE. I TURNED THE VEHICLE BACK ON TO SEE WHAT EXACTLY THE WARNING LIGHT SAID- THERE WAS NOTHING THERE. TESTED MY BRAKES A LITTLE ON THE SHOULDER AND THEY WERE FINE. I WAS ABLE TO DRIVE THE REST OF THE WAY TO MY DESTINATIONS WITHOUT ANY PROBLEMS. THIS HAS SINCE OCCURRED A COUPLE MORE TIMES. THROUGH A TRIP TO THE MECHANIC AND THOROUGH RESEARCH IT IS DETERMINED THE PROBLEM LIES IN MY SENSOTRONIC BRAKE PUMP. THIS IS A PUMP THAT MERCEDES WARRANTIED FOR 10 YEARS DUE TO THIS ISSUE. THIS WILL OCCUR TO ALL OTHER DRIVERS OF THIS VEHICLE THAT HAVEN'T HAD THIS PART REPLACED. I NEVER KNEW OF THE SA
Service Brakes
Filed Aug 11, 2017VA
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ CLS500. WHILE DRIVING APPROXIMATELY 60 MPH, A MESSAGE APPEARED ON THE INSTRUMENT PANEL STATING THAT THE BRAKE SYSTEM HAD MALFUNCTIONED AND THE VEHICLE WOULD NOT STOP. THE DRIVER STOPPED THE VEHICLE AND SHUT OFF THE ENGINE. AFTER RESTARTING THE VEHICLE, THE MESSAGE RE-APPEARED. IN ADDITION, WHILE OPERATING THE VEHICLE, THE SPEEDOMETER WOULD DISPLAY INACCURATE SPEEDS. THE FAILURES WERE NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 05V133000 (SERVICE BRAKES) AND 08V303000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURES LISTED IN THE RECALLS. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Tires
Filed May 22, 2017MA
I BOUGHT 4 BRAND NEW TIRE MICHELIN AT TOWN FAIR TIRE WITH EXTERNAL WARRANTY 3 YEARS. AFTER 7 MONTHS THE LEFT FRONT TIRE WAS SPILT ON THE SIDE DEPP BUT TIRE IS. NOT FLAT YET. I ASK THE STORE TO EXCHANGE BECAUSE IT CAN CAUSE DANGEROUS ACCIDENT BUT THEY SAID WE CAN EXCHANGE AS LONG AS YOUR TIRE IS NOT TOTALLY FLAT. I DON'T KNOW WHICH INSTITUTION OF GOVERNMENT CAN IMPOSE THIS BUSINESS TO SAVE THE CLIENT FOR WHAT THEY PAYING FOR. I CAN SHOW PHOTO TO MY TIRE AS A PROVE AND IF THIS FRONT TIRE CAN FLAT IN HIGH WAY , IT WILL COURSE BIG ACCIDENT. IT IS NOT FAIR TO PAY 1300$ TIRE WITH EXTRA WARRANTY AND THE STORE TIRE GIVE A RESPOND LIKE" DIE FIRST AND AFTER GET REIMBURSEMENT". THANK YOU
Service Brakes
Filed Feb 19, 2017FL
I OWN A 2006 MERCEDES-BENZ CLS 500 4 DOOR I TOOK TO MB DEALER TO CHECK FOR ANY OPEN RECALL ON SBC BREAKS AND THE THE ANSWER BY MB WAS THAT MY VEHICLE MANUFACTURE DATE WAS PAST THE RECALL ON THE BREAKS. MY VEHICLE THAT I PAY TOP MONEY IS NOT SAFE TO DRIVE, IS PARKED INTO MY GARAGE FOR ALMOST 12 MONTHS, I KEEP LOOKING FOR SALE AND WHEN THE MB DEALER SEE THE BRAKE RED LIGHT ON DASH, THEY WALK AWAY WITH LESS THAN $ 3,000 DOLLARS FOR MY VEHICLE THAT I PAID $ 18,000. MB ESTIMATED AROUND $ 4700 TO FIX MY VEHICLE. THE SBC MODULE NEEDS TO BE REPLACE COMPLETE TO BE REPROGRAM AGAIN AND BE A SAFE DRIVE VEHICLE. MY WIFE E-500 ALSO HAVE THE SAME ISSUES AND THEY SAID THE SAME, BUT DOE S NOT SHOW ANY RECALLS ON THE SBC MODULE. JUST WONDERING WHY MB DO NOT FIX THE PROBLEM AND LET THE OWNERS LIKE ME CONTINUE ON THE MB FAMILY.
Fuel/Propulsion System
Filed Dec 12, 2016165,000 milesCO
I BEGAN SMELLING FUEL IN THE CABIN OF MY CAR AND CONTACTED THE MERCEDES BENZ DEALERSHIP IN MY AREA, WESTMINSTER, CO. THE WOMAN I SPOKE WITH TOLD ME THAT SHE WAS UNAWARE OF ANY ISSUES, BUT THAT SHE WOULD LOOK INTO IT AND GET BACK TO ME. I NEVER HEARD BACK. THE SMELL WAS GETTING WORSE AND AFTER 3 WEEKS, I COULD NOT DRIVE WITH MY WINDOWS CLOSED, GAGGED WHEN I GOT INTO THE CAR AND SMELLED LIKE FUEL UPON EXITING THE CAR. I CALLED MERCEDES BENZ AGAIN AND ASKED IF I COULD BRING THE CAR IN. I WAS TOLD I COULD AND THAT THERE WAS A WARRANTY EXTENSION FOR FAULTY FUEL TANKS. THE FUEL TANK WAS ALLEGEDLY REPAIRED, BUT UPON RETURNING THE CAR TO ME, THE CAR STILL SMELLED LIKE FUEL. I THOUGHT THE SMELL MIGHT DISSIPATE OVER A FEW DAYS, BUT IT DID NOT, SEEMED TO GET WORSE AGAIN, SO I TOOK THE CAR BACK IN. I WAS TOLD BY THE SERVICE REP THAT THE FUEL HAD LEAKED INTO THE UNDERLAYMENT OF THE CAR AND WAS DETERIORATING THE FLOOR BOARDS. I WAS ALSO TOLD TO "NOT SMOKE IN THE CAR" BY THE SERVICE REP. MERCEDES BENZ IS NOW REFUSING TO REPAIR THIS DAMAGE CAUSED BY THE FAULTY PART. THEY FEEL THAT THE CAR IS "SAFE" EVEN THOUGH I WAS TOLD NOT TO SMOKE IN IT. I DON'T SMOKE, BUT IF THERE IS AN ELECTRICAL SPARK OR I GET IN AN ACCIDENT, I DON'T WANT THE CAR TO BLOW UP.
Service Brakes
Filed Aug 18, 2016103,000 milesMI
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ CLS500. WHILE DRIVING 65 MPH, THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE BRAKES FAILED TO ENGAGE AND WAS FORCED TO DRIVE OFF TO THE SIDE OF THE ROAD IN ORDER TO STOP THE VEHICLE FROM CRASHING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 103,000.
Fuel/Propulsion System
Filed Feb 29, 201695,000 milesFL
STRONG SMELL OF GASOLINE IN INTERIOR OF CAR ALONG WITH SMELL IN GARAGE AFTER OVERNIGHT PARKING. CHECKED ENGINE FOR LEAKS AS WELL AS GENERAL TANK AREA. NEGATIVE. I THINK THAT THE FUEL SENDING UNIT (UNDER REAR SEAT MAY BE LOOSE OR DEFECTIVE. CAN'T OVER EMPHASIZE THE STRONG GAS SMELL, WHILE STATIONARY--SEEMS TO DISSIPATE ON MOVEMENT.
Service Brakes
Filed Feb 12, 2016107,500 milesCA
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ CLS500. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL AT 70 MPH, THE VEHICLE FAILED TO STOP AND THE REDUCE BRAKE ERROR MESSAGE DISPLAYED. THE CONTACT WAS ABLE TO AVOID AN ACCIDENT. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC PUMP AND THE SBC BRAKE SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 05V133000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS 107,500.
Service Brakes
Filed Feb 12, 2016177,000 milesCA
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ CLS500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO DEPRESS THE BRAKE PEDAL, IT TRAVELED TO THE FLOORBOARD CAUSING A GREATER STOPPING DISTANCE. THE CONTACT STATED THAT THE FAILURE NEARLY CAUSED ACCIDENTS ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SENSOTRONIC BRAKE CONTROL HYDRAULIC PUMP HAD FAILED AND WOULD NEED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 177,000.
Service Brakes
Filed Feb 1, 2016135,000 milesAZ
THIS VEHICLE IS EQUIPPED WITH SENSOTRONIC BRAKE CONTROL THAT HAS A SERVICE THRESHOLD. WHEN THIS THRESHOLD IS REACHED THE BRAKE SYSTEM DEFAULTS TO NON POWER ASSISTED HYDRAULIC MODE TO THE FRONT WHEELS ONLY. THIS OCCURS WITHOUT ANY PRIOR WARNING AND RESULTS IN INCREASED STOPPING DISTANCE. I HAVE SENT A COPY OF THE MERCEDES SERVICE BULLETIN S142.46-P-0012A WHICH ADDRESSES THIS ISSUE. MERCEDES STOPPED INSTALLING THIS SYSTEM IN 2006. AT THE VERY LEAST, MERCEDES SHOULD ISSUE A MANDATORY RECALL TO INTERROGATE THESE VEHICLES WITH STAR DAS TO DETERMINE HOW CLOSE TO THE SERVICE THRESHOLD THE SBC UNIT IS AND REPLACE THEM AT THE DEALER'S EXPENSE. THE WARRANTY HAS BEEN EXTENDED TO 10 YEARS, UNLIMITED MILEAGE, SO MB KNOWS OF THE DEFECT. UNFORTUNATELY, MANY VEHICLES ARE OUTSIDE THIS 10-YEAR WINDOW, YET THE PROBLEM SHOULD BE FIXED. THIS IS A MAJOR SAFETY ISSUE THAT NEEDS TO BE ADDRESSED.
Engine
Filed Aug 14, 201596,462 milesMD
I BOUGHT THE USED MERCEDES BENZ CLS500 2006 JUST FOUR DAYS AGO. IN THE DEALER NOTES , IT SAID THERE WERE NO ELECTRICAL ISSUES AND THE CAR RUNS SMOOTHLY . I TEST DROVE IT , AND IT DID . BUT NOW , THIS IS THE 4TH TIME THE CAR FAILED TO START. SOMETIMES IT DOESN'T START UNTIL I TURN THE KEY ABOUT 20 TIMES. YESTERDAY , THE CAR STOPPED ON THE ROAD WHILE I WAS DRIVING IT. LUCKILY , I MANAGED TO RESTART IT AND DROVE HOME . AND THE CAR WON'T START AGAIN . PLEASE HELP.
Tires
Filed Aug 9, 201590,000 milesCA
I HAD A MAJOR TIRE BLOWOUT, WHILE ON THE HIGHWAY, TO MY LEFT REAR TIRE. WITHOUT WARNING, SUDDENLY MY CAR WAS OUT OF CONTROL, THEN I HEARD A LOUD BOOM; LOOKED IN MY REAR VIEW MIRROR AND SAW A TON OF BLACK SMOKE. I DID MY BEST GETTING OFF THE FREEWAY, AND ENDED UP IN AN UNSAFE LOCATION ON THE FREEWAY, FRIGHTENED FOR MY LIFE, WAITING FOR HELP FOR OVER AN HOUR. ALL FOUR OF MY TIRES WERE RECENTLY REPLACED; APRIL 2014. THIS WAS A VERY SCARY EXPERIENCE, AND I FEEL LUCKY TO BE ALIVE. THE TIRE RIPPED APART FROM THE SEAM; WHICH WAS OBVIOUSLY CAUSED BY A DEFECTIVE TIRE. IT'S HORRIBLE THAT CONSUMERS LIVES ARE AT RISK. WE RELY ON THE EXPERTS, AND THEY PUT OUR LIVES AT RISK. YOU THINK WHEN YOU BUY NEW TIRES, YOUR SAFE AND YOUR NOT!! MY TIRES WERE PURCHASED, AND REPLACED BY THE CAR DEALER.
Fuel/Propulsion System
Filed Apr 28, 2015MD
FUEL PUMP LEAKS AND VAPOR SMELL IS VERY PREVALENT. FUEL TANK ASSEMBLY HAS BEEN ORDERED, BUT APPARENTLY MERCEDES IS VERY SLOW ON SHIPPING THE PARTS BECAUSE THERE ARE SO MANY CARS WITH THIS SAME PROBLEM. BESIDES THE SMELL, I THINK THIS COULD BE DANGEROUS. I HAVE ALWAYS BEEN TOLD THAT WHERE THERE ARE FUMES AN EXPLOSION IS POSSIBLE.I HAVE BEEN TOLD THAT PARTS HAVE TO COME FROM GERMANY SINCE NO ONE IN THE STATES HAS THEM. MERCEDES SHOULD BE ASHAMED AND HELD TO A HIGHER STANDARD. *TR
Seats
Filed Feb 12, 201596,000 milesWA
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ CLS500. WHILE THE VEHICLE WAS PARKED, THE FRONT PASSENGER SEAT HEAD REST INADVERTENTLY DEPLOYED WITHOUT ANY IMPACT TO THE VEHICLE. THE FRONT PASSENGER SEAT OCCUPANT SUSTAINED SEVERE HEAD AND NECK INJURIES, AND SUFFERED FROM CONSTANT HEADACHES, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS EQUIPPED WITH A HEAD RESTRAINT DEPLOYMENT MECHANISM. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
Fuel/Propulsion System
Filed Sep 28, 201475,430 milesCA
WHEN FUEL TANK IS FILLED COMPLETELY THERE IS AN EXTREMELY STRONG ODOR OF GASOLINE INSIDE AND OUTSIDE CAR. FUEL PUMP HAS BEEN REPLACED AND THE FUEL TANK SEALS HAVE BEEN REPLACED MULTIPLE TIMES WITH NO IMPROVEMENT. GAS CAP WARNING LIGHT NOW COMES ON INTERMITTENTLY AND CHECK ENGINE LIGHT REMAINS ON. HAVE BEEN ADVISED TO REPLACE FUEL TANK NOW. *TR
Service Brakes
Filed Sep 12, 201486,000 milesMD
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ CLS500. WHILE DRIVING APPROXIMATELY 45 MPH, THE "BRAKING POWER INSUFFICIENT" WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Fuel/Propulsion System
Filed Aug 25, 2014109,000 milesLA
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ CLS500. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT NOTICED A STRONG FUEL ODOR INSIDE THE VEHICLE. THE DEALER DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.
Wheels
Filed Jul 13, 201429,000 milesNY
BASED ON MY PERSONAL EXPERIENCE AND THOSE OF OTHER MERCEDES OWNERS OF THE SAME VEHICLE THAT I HAVE SPOKEN TO OVER THE YEARS AS WELL AS MERCEDES SERVICE DEPARTMENT EMPLOYEES , I KNOW THAT THIS CAR HAS A LONG HISTORY OF BLOWING TIRES, DAMAGING RIMS IN LOW SPEED POT HOLE INCIDENCES . THE RIMS CRACK AND THE TIRES BLOW . THIS IS DANGEROUS AND VERY EXPENSIVE TO REPAIR OR REPLACE. *TR
Fuel System, Gasoline
Filed Mar 22, 201461,245 milesCA
SMELL OF GASOLINE. FUEL TANK LEAKING. SENSORS FAULTING. *TR
Fuel System, Gasoline
Filed Mar 22, 201439,509 milesCA
VERY STRONG SMELL OF GASOLINE. CAR FUEL TANK READING INCORRECTLY. FUEL SENDING UNIT LEAKING. RAW FUEL LEAKING. *TR
Fuel System, Gasoline
Filed Mar 22, 201439,509 milesCA
VERY STRONG SMELL OF GASOLINE. CAR FUEL TANK READING INCORRECTLY. FUEL SENDING UNIT LEAKING. RAW FUEL LEAKING. *TR
Fuel System, Gasoline
Filed Mar 22, 201466,397 milesCA
THE CAR GAS SENSOR WAS NOT WORKING. VEHICLE STALLED IN THE MIDDLE OF BUSY INTERSECTION GAS TANK READ THAT THERE WAS 1/4 TANK. COULD HAVE CAUSED A MAJOR COLLISION. PROBLEM WITH THE FUEL SYSTEM, TANK AND SENSORS. THIS IS THE 3RD TIME. FUEL MODULE NOT WORKING CORRECTLY. ALL REPAIRS HAVE BEEN DONE THROUGH MERCEDES DEALERSHIP. THIS PROBLEM NEEDS TO BE LOOKED AT I COULD HAVE BEEN KILLED. THE SYSTEM WAS REPLACED BY MERCEDES TWICE. ON GOING SMELL OF GASOLINE. *TR
Fuel System, Gasoline
Filed Mar 4, 201429,000 milesAZ
AFTER I FILL THE CLS500 MB TANK WITH GAS, AND DRIVE INTO THE RESIDENTIAL GARAGE, AN HOUR LATER THE GARAGE IS FILLED WITH RAW GAS FUMES. IF I DON'T FILL THE TANK COMPLETELY, IT SEEMS TO BE OKAY. SOMETIMES THE FUMES ENTER THE HOME, AND MY GUESTS CAN SMELL THEM. IT'S QUITE EMBARRASSING WHEN YOU OWN A MB. THE GUESTS LEAVE RIGHT AWAY. *TR
Fuel/Propulsion System
Filed Feb 25, 201472,000 milesCA
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ CLS500. THE CONTACT STATED THAT FUEL WAS CONTINUOUSLY LEAKING FROM UNDER THE FRONT DRIVER'S SIDE SEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS, WHO STATED THAT THE FUEL SENDING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. THE VIN WAS UNAVAILABLE.
Fuel System, Gasoline
Filed Feb 8, 2014VA
SEVERAL TIMES I HAVE NOTICED A STRONG ODOR OF GASOLINE INSIDE THE CAR AFTER FILLING UP AT THE GAS STATION. I HAVE NOTICED SEVERAL OTHER COMPLAINTS OF THE SAME NATURE. I NOTICED A RECALL # 2008-02001 SEEMS TO ADDRESS THIS MERCEDES-BENZ ISSUE BUT AM NOT SURE IT APPLIES TO THE CLS500. I THINK IT APPLIES TO THE CLS550 AND THE E-TYPE BUT IT SHOULD APPLY TO THE CLS500 SINCE THE UNDERPINNINGS OF THIS CAR IS THE E-TYPE. PLEASE ASSIST AS I WOULD LIKE TO HAVE THIS SAFETY ISSUE ADDRESSED BY MERCEDES-BENZ AND JUDGING FROM THE NUMBER OF COMPLAINTS FEEL THAT MERCEDES-BENZ SHOULD CORRECT THIS APPARENT DEFECT AT NO CHARGE. *TR
Fuel System, Gasoline
Filed Dec 30, 201399,000 milesFL
BOUGHT THIS CAR LESS THAN 30 DAYS AGO AND IT HAS VERY STRONG GAS SMELL EVERY TIME AFTER REFUELING INSIDE AND OUTSIDE THE CAR...I HAVE TO LEAVE MY GARAGE DOOR OPEN BECAUSE OF THE STRONG GAS FUMES IN THE GARAGE THAT ALSO CREEP INTO THE HOUSE!! *TR
Fuel System, Gasoline
Filed Dec 21, 201378,510 milesNY
AFTER FILLING MY CAR, I STARTED SMELLING A GAS ODOR COMING FROM THE DRIVER SIDE BACK SEAT AREA WHEN I REACH HOME ABOUT 2 MILES AWAY FROM THE SERVICE STATION WHERE I FILLED UP. I FIGURE THE SMELL WOULD HAVE GO AWAY BUT EVERYTIME I DRIVE MY CAR I CAN BE ASSURED TO SMELL THAT GAS ODOR IN THE REAR DRIVER SIDE PASSENGER AREA WHICH NOW IS VERY ANNOYING FOR A CAR I PAID SO MUCH MONEY FOR. .... *TR
Fuel System, Gasoline
Filed Aug 26, 2013105,000 milesOK
FUEL SENDING UNIT LEAKS AFTER FILLING UP GAS TANK. HOLDS THE RAW GAS IN TOP OF SENDING UNIT. CAUSES INSIDE OF CAR TO FILL UP WITH RAW GAS SMELL, GETS REALLY BAD ON HOT DAYS. SMELLS LIKE RAW GAS IN GARAGE. FUEL SENDING UNIT IS UNDER BACK SEAT BEHIND DRIVER, WHICH COULD BE VERY DANGEROUS. *TR
Fuel/Propulsion System
Filed Apr 16, 2013TX
JUST LIKE THE OTHER MERCEDES VEHICLES, THE FUEL PUMPS ARE UNDER THE BACK SEAT. MY DAUGHTER RIDES IN THE BACK. ONE MORNING I WAKE UP AND MY CAR SMELLED AS IF SOMEONE POURED GASOLINE ALL THROUGHOUT THE AUTOMOBILE. I LET THE WINDOWS DOWN AND TOOK MY CAR TO AMERICAN AUTO TECH WHERE I SPENT OVER 700.00. IT TOOK OVER 2MONTHS TO GET THE SMELL OUT OF THE CAR AND I HAD TO REPLACE THE COVER AND LINING THAT SEPARATES THE BACK SEAT CUSHION PORTION FROM THE ENTRANCE OF THE FUEL PUMPS THAT SIT UNDER BOTH BACK SEATS OF THIS CAR. THIS IS NOT ONLY AN ISSUE WITH THE E CLASS BUT MOST MERCEDES MADE THROUGH OUT THAT YEAR. I HAVE A RECEIPT IN WHICH I HAVE PAID AND FEEL THAT MERCEDES NEED TO COMPENSATE ME AND OTHERS FOR THIS DEFECTIVE PART OR FUEL LEAKAGE. IT EVEN LEAKS FROM UNDER THE CAR. THIS IS VERY DANGEROUS TO MY FAMILY AND OTHERS AROUND. *TR
Fuel/Propulsion System
Filed Feb 8, 201357,000 milesVA
THROUGH SOME CHECKING, GASOLINE SEEMS TO BE RUNNING OUT OF THE TOP OF THE GAS TANK WHEN IT IS FULL. IT IS NOT COMING FROM THE FUEL PUMP MODULE SEAL. THIS IS BOTH DANGEROUS AND A POLLUTION AND HEALTH RISK. I JUST BOUGHT THE CAR, SO I DON'T KNOW HOW LONG THE PROBLEM HAS EXISTED. HE TOLD ME THAT IS THE PROBLEM WITH THE FUEL SENDING UNIT IS LEAKING UNDERNEATH OF THE SEATS. HE ALSO TOLD ME THAT HE JUST FIXED TWO CARS WITH THE SAME PROBLEM. THERE IS ALSO A RECALL CAMPAIGN NUMBER (2008-020001) OUT HERE STATING THE SAME ISSUE, BUT MB AT ARLINGTON TOLD ME THAT IT WILL COST ME TO GET IT FIX BETWEEN $400 TO $730 AND MY CAR IS NOT COVER UNDER THIS RECALL. HE PULLED UP THE VIN OF MY CAR AND TOLD ME SORRY THAT YOUR CAR DOESN'T HAVE ANY RECORDS FOR RECALL. SO, I TOOK MY CAR BACK AND ASKED HIM TO PROVIDED ME THE COST ESTIMATE, I CALLED THE EXTENDED WARRANTY AND IT IS NOT COVER UNDER MY BASIC PLANS. SO, I DROVE THE CAR HOME, SMELLING LIKE THE I HAVE BEING SHOWERED BY THE SMELL OF LEAKING FUEL. I ALSO, GAVE A CALL TO MBUSA AND FILE MY COMPLAIN, AND SOMEONE CHECKED MY VIN AND TOLD ME THAT MY CAR DOESN'T COVER UNDER THE RECALL, BUT SHE WILL PUT THE FILE TOGETHER AND WILL BRING IT UP TO THE UPPER MANAGER TO REVIEW THE CASE AND TOLD ME THAT SOMEONE WILL GIVE ME A CALL BACK ON MONDAY SINCE THEY ARE CLOSING ON THE WEEKEND. THE WARRANTY DOESN'T COVER THE SENDING UNITS. BY NOW I HAVE ALL MY RESEARCH HANDY (AND HAVE ALREADY PRICED OUT THE REPLACEMENT OF BOTH UNITS - $2,000) AND SAID "WELL THERE'S BEEN
Service Brakes
Filed Nov 26, 201259,767 milesFL
TL* THE CONTACT OWNS A 2006 MERCEDES CLS500. THE CONTACT STATED THAT SHE BELIEVES THE VEHICLE WAS INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER: 05V133000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO THE DEALER FOR THE RECALL REPAIR. THE TECHNICIAN STATED THE SBC UNIT NEEDED TO BE REPLACED BUT WAS NOT COVERED UNDER THE RECALL. THE TECHNICIAN STATED THE ONLY PART COVERED WAS THE SBC PUMP. THE CONTACT WAS WAITING TO HEAR BACK FROM THE MANUFACTURER FOR POSSIBLE ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 59,767.
Complaints 1-50 of 62, newest first, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 19, 2024. Source: NHTSA Office of Defects Investigation.