Owners filed 5 complaints about this vehicle with federal regulators, most often about the forward collision avoidance › automatic emergency braking. It has been recalled 15 times.
Filed Jun 14, 202422,422 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLS 53 4MATIC, 2019-2023 E 53 4MATIC Cabriolet, E 53 4MATIC Coupe, E 53 4MATIC Sedan, 2021-2024 GT 43 4MATIC, and 2019-2025 GT 53 4MATIC vehicles. The transmission wiring harness connection might not have been correctly wired during a prior recall repair, and during production. which can expose the electrical connector to corrosion, and result in an electrical short-circuit.
Risk. An electrical short circuit can increase the risk of a fire.
Remedy. Dealers will replace the two-part wiring harness and connector, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 9, 2024. A second notice will be sent once the final remedy is available. Owners may contact MBUSA customer service at 1-877-496-3691. MBUSA's number for this recall is 2024100002/3. This recall supersedes recall 22V-533. Vehicles repaired under the prior recall will still need to have the new remedy performed.
Electrical System › Wiring24V100000
Filed Feb 9, 202412,191 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2023 CLS450, E450, E450 All-Terrain, AMG E53, AMG GT43, AMG GT53, and 2021 AMG CLS53 vehicles. The 48-volt ground cable connection located in the engine compartment may not be tightened properly and may result in the ground cable overheating.
Risk. An overheated ground cable increases the risk of a fire.
Remedy. Dealers will inspect the 48-volt ground cable connection and repair it as necessary, free of charge. Owner notification letters were mailed March 22, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024MMNNNN.
Filed Dec 21, 202379,676 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2024 GLE, GLS, C-Class, E-Class, S-Class, SL, GLC, CLS, AMG GT, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, causing a loss of drive power.
Risk. A loss of drive power can increase the risk of a crash.
Remedy. Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed on June 28, 2024. Owner notification letters will be mailed in phases, on February 23, 2024, April 19, 2024, June 28, 2024, August 9, 2024, October 1, 2024, and December 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 23V-445.
Electrical System › 12v/24v/48v Battery22V733000
Filed Sep 30, 202219,968 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2022 CLS450 Coupe and AMG E53, 2019-2021 AMG CLS53 Coupe, and 2021-2022 E450 vehicles. The 12-Volt battery in the trunk may not be properly secured, which, in the event of a crash, can cause electrical connection failure, disabling various safety features including, emergency call (eCall) system, electric seat adjustment, hazard warning lights, and automatic door locks.
Risk. The inability to operate safety features (eCall system, hazard lights, electric seats, or automatic door locks) can increase the risk of injury during a crash.
Remedy. Dealers will secure the 12V battery, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022100009.
Electrical System › Wiring22V533000
Filed Jul 22, 202216,977 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 AMG GT43, 2019-2022 AMG E53, E53 Coupe, E53 Cabriolet, AMG GT53, and 2019-2021 AMG CLS53 vehicles. The transmission wiring harness may be misrouted, which can expose the electrical connector to corrosion, and result in an electrical short-circuit.
Risk. An electrical short-circuit can increase the risk of a fire.
Remedy. Dealers will inspect and repair the electrical connector, as necessary. Dealers will also reroute the harness and install an additional bracket. All repairs will be performed free of charge. Owner notification letters were mailed October 14, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022080010.
Communication › Auto Crash Notification22V365000
Filed May 20, 2022242,722 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk. A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy. The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Steering › Steering Wheel/Handle Bar22V189000
Filed Mar 25, 20228,396 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 C-Class, E-Class, S-Class, SL, EClass Coupe/Convertible, CLS, AMG GT 4-doors Coupe, and EQS vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the Active Distance Assist DISTRONIC system.
Risk. Deactivated hands-off detection will prevent DISTRONIC system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the Active Emergency Stop Assist, which can increase the risk of a crash or injury.
Remedy. Dealers will update the hand detection control unit software for the DISTRONIC system, free of charge. Owner notification letters were mailed May 6, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022040010.
Air Bags › Sensor › Side Impact21V527000
Filed Jul 12, 2021542 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 CLS450, AMG E53, AMG CLS53, E350, E450, AMG GT43, AMG GT53, 2020 S450, S560, G550, AMG GLC63, 2020-2021 GLC300, and AMG G63 vehicles. The side crash sensor connectors may come loose, which could delay the activation of air bags and seatbelts during a side impact crash.
Risk. Air bags and seatbelts that don't function as intended can increase the risk of injury during a crash.
Remedy. Dealers will inspect and replace as necessary, the side impact crash sensors, free of charge. Owner notification letters were mailed on September 3, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021070032/33.
Seat Belts › Rear/Other › Retractor21V483000
Filed Jun 25, 20214,917 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz, LLC (MBUSA) is recalling certain 2021 G550, AMG G63, E350, E450, AMG CLS53, AMG E53, AMG GT43, AMG GT53, AMG GT63, 2021-2022 CLS450, and AMG E63 vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk. An unsecured child restraint system can increase the risk of injury during a crash.
Remedy. Dealers will inspect, and replace as necessary, the rear seat belt assemblies, free of charge. Owners notified of the voluntary recall campaign by an interim letter on August 13, 2021. A final letter was mailed on September 24, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Seats › Mid/Rear Assembly › Head Restraint21V406000
Filed May 28, 2021218 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 C300 Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63 AMG S Cabriolet, E450 Cabriolet, and E53 AMG Cabriolet vehicles. The rear headrests may be incorrectly mounted to the seatbacks.
Risk. Incorrectly mounted headrests could move or detach from the seat during a crash, increasing the risk of injury.
Remedy. Dealers will inspect the rear seatback guide bushings and replace them if necessary, free of charge. Owner notification letters were mailed July 16, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021060010.
Showing 10 of 15 campaigns, newest first.
What owners reported
Newest filings
Electrical System
Filed Jul 24, 2023OK
Was driving the car when it gave me a -48v malfunction. This was quickly followed by an overheat warning to turn the car off. It appears to be an issue with the -48v battery. Still waiting to hear what root cause is as MBUSA has had the car for 24 days and counting without many answers.
Seat Belts
Filed Dec 15, 2022VT
What component or system failed or malfunctioned, and is it available for inspection upon request? Automatic Emergency Braking / Selt Belt Pretensioner. Car can be inspected at dealer during a scheduled service if needed. How was your safety or the safety of others put at risk? I was driving on a local road (paved, no painted road markings, some small cracks/pot holes but all minor) that I frequently drive without issue. This time as I was coming out of a minor left-hand curve and about 30 meters from a slightly sharper right hand turn the Automatic Emergency Braking warning light activated, as well as the warning alarm, and the Seal Belt Pretensioner engaged and yanked me (driving) back (as it would if the vehicle was preparing for a collision. However, the vehicle never activated the brakes to slow the vehicle and the warning light and alarm deactivated and the seat belt released the tension. There were no vehicles coming from the other direction, no animals or pedestrians in sight. There is a utility pole located about 2-3ft off the right side of the road near this area. I've now had this occur two more times (three total) in the same location driving in the same direction. Twice I was the only occupant, and once there were two occupants, one in the driver's seat and one in the passenger seat (the Seat Belt Pretensioner activated for both occupants). Safety Issue: Automatic Emergency Braking System activating unexpectedly and unnecessarily. When Automatic Emergency Braking
Unknown or Other
Filed May 1, 2022CA
The doors are very Heavy and it is difficult to get it to stay open. Additionally if the car is on a slight uphill and the door is fully open, the door tends to start closing and is not held in place-it becomes very dangerous if you are stating to get out of the car.The door is so heavy that a leg can get caught and broken I have advise Mercedes of this problem but they tell me that the tension is not adjustable It is very dangerous getting both in and out even wee on a flat surface and much more dangerous on the slighted of inclines
Unknown or Other
Filed Sep 2, 2021NY
Car displays blank screen when transmission is placed in reverse with the words in RED: "System Inoperative".
WHILE GOING 45 MPH ON A CLEAR FOUR LANE SMOOTH BLACKTOP CITY STREET THE CAR CAME TO A COMPLETE EMERGENCY STOP. A RED TRIANGLE APPEARED ON THE DASH BUT BECAUSE OF THE STARTLING NATURE I COULD NOT REMEMBER EXACTLY WHERE. THERE WAS NO APPARENT REASON FOR THIS EMERGENCY STOP, THIS STREET WAS FAMILIAR AND HAD BEEN DRIVEN DAILY FOR OVER THIRTY YEARS. IF THIS HAD HAPPENED ON THE FREEWAY AT FREEWAY SPEEDS THIS COULD HAVE BEEN A DISASTER.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Jun 14, 2024. Source: NHTSA Office of Defects Investigation.